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[Q] Help with DVP - won't turn on

Hello. I created this account so I can finally ask some of my questions regarding this phone. I've had it since the January 6th shipping, and it's really been fine for the most part. I've the 8 gig version.
Anyway - within the last few weeks my phone has been refusing to charge on random occasions (it's really very random as to when it will charge and when it won't) - both plugged into the wall outlet via the USB power converter that came with my phone and plugged into my computer.
It's been pretty annoying, but nothing I couldn't work around. It would charge eventually.
However, last night I plugged it in to the outlet and it made the noise confirming it was plugged and started charging. This morning, I unplug it and it's non-responsive. It doesn't respond to anything. I have tried:
-turning it on with the power button; holding it down for an extended period and releasing
-taking out the battery
-plugging it in to my computer (which didn't recognize anything being plugged in)
-plugging it in to a different outlet with a different cable (phone came with two)
I've let it sit plugged in for three hours now and retried all of these things and still nothing... it's dead!
I'm not sure where to go from here? I guess I should have my husband call Dell.
Has anyone had any trouble with the sporadic charging?
Are there any solutions I've missed to get my phone to turn on?

You say you've let it sit for a while, was that plugged into a power source? Try that, it sounds like your battery has gone completely flat and probably needs to sit on a power source. Failing that definitely call Dell and get a replacement battery and charger and see if that fixes it, sounds like one of those items is your problem.

efjay said:
You say you've let it sit for a while, was that plugged into a power source? Try that, it sounds like your battery has gone completely flat and probably needs to sit on a power source. Failing that definitely call Dell and get a replacement battery and charger and see if that fixes it, sounds like one of those items is your problem.
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Yes, it has been (and still is) plugged in that whole time. I edited my post
Yeah, something is wonky, I just cannot pinpoint it. My husband's will sometimes not charge, too. But, much less often than mine does.

charging issues
In the last 2 days my VP freezes while charging overnight. Restarts when I take out and replace battery. It will also freeze when I try to use any app while charging. I tried to use Dell chat to resolve issue but got bounced around. I even had an agent tell me my service tag wasnt valid. I'll try to call 800# when I have a free hour or so (I'm sure the call will take that long). The first two levels of support at Dell seem to have no clue regarding the VP it's very frustrating. P.S. what happens with all the apps I've purchased if they need to replace my phone?

ChristinaSim said:
Yes, it has been (and still is) plugged in that whole time. I edited my post
Yeah, something is wonky, I just cannot pinpoint it. My husband's will sometimes not charge, too. But, much less often than mine does.
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Have you swapped batteries with your other DVP? Maybe replacement is the only option, hit up @dellcares on twitter, they have helped me in the past and bypass the whole waiting on hold nonsense with dell mobility.
@tbvnz: all your purchased appls will be reinstalled automatically if you installed them via the Zune software on your pc. The ones installed via the phone can be reinstalled from the MP on the phone, just hit the Buy button again and it will tell you its already been purchased and allow you to download it again.

Update:
I snagged my husband's battery and put it in my phone. My phone immediately came on and is now functioning. My computer recognizes it as being plugged in and it's charging.
And, my battery in my husband's phone works fine. It is fully charged and his phone is having no issues.
Certainly this is annoying (and did in fact happen to my husband a few weeks ago where his phone wouldn't respond until MY battery was put in his phone, but we chocked that up to the battery being dead {which it was}.) but at least my husband and I both have DVPs and can interchange batteries... I wonder what someone who didn't have that option would do.
Certainly confusing that removing and replacing my existing battery wouldn't turn the phone on, but my husband's would - even though both batteries are at full charge.
Thanks for the help! I'm not sure if I should contact Dell about it or not. Clearly it's subpar performance, but I've not been completely impressed by this phone in the nearly two months that we've had them, anyway.

Good to hear you are up and running. You could keep an eye on the situation and contact Dell for a replacement battery if it occurs again.

Thanks. Yep, I'll contact them the next time it happens. Anyone else had this problem??

ChristinaSim said:
Thanks. Yep, I'll contact them the next time it happens. Anyone else had this problem??
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My brother and I have experienced the same behavior on both of our phones. Most recent was his this past week, exactly as you described. It would not turn on via the power button, so I swapped his battery with mine and his booted right up. When I tried his battery in my phone it showed a full charge. That has happened to me one or two times, randomly.

ChristinaSim said:
Thanks. Yep, I'll contact them the next time it happens. Anyone else had this problem??
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Arcarsenal said:
My brother and I have experienced the same behavior on both of our phones. Most recent was his this past week, exactly as you described. It would not turn on via the power button, so I swapped his battery with mine and his booted right up. When I tried his battery in my phone it showed a full charge. That has happened to me one or two times, randomly.
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I've seen that behavior in my DVP (picked it up two weekends ago) and I can tell you how to work around it.
What seems to be happening is some kind of bug when you have it connected and charging and try to turn on/off the phone. If you notice, when it seems unresponsive, the hardware keyboard will probably still light up. This is because it's actually on but the screen just doesn't get any output/input.
What I did was this:
1. Disconnect your phone from the charger.
2. Slide the hardware keyboard down so you can see whether it is lit up (on) or not.
3. Hold down the power button until the exact moment you see the keyboard go dark (off). You have to be quick because it will try to turn right back on a few milliseconds later if you still have the power button depressed, leaving it still non-responsive.
4. Wait a few seconds, and press the power button as normal to turn it on. This time you should see the Dell logo, etc. and everything will be fine.
I've gotten into the habit of either leaving it on or turning it off before I connect it to my charger (it's my alarm clock so it's on almost all the time).
Hope that helps.

my DVP won't turn on either...
Hi - i'm glad i found this post because i've had my DVP for 3 days now and its frozen about 5 times and this morning wouldn't turn on or seem to take a charge. it was fully charged when i put it down last night and this morning there was nothing.
i've stuck it into a wall outlet for now and i guess i'll just wait for it. don't know what else to do. don't know anyone else around with the same phone, so that battery swap isn't an option. pretty funny that you realized to do that and that it worked.
anyway, i feel better now that i've complained about it. thanks.

Did you try pulling the battery and then booting it up? If that doesn't work, after a pull just leave the battery in the phone and let it charge. After 20 minutes you should see it power on.

So it's continued to happen with my phone whenever I have it plugged in to the wall with the brick that came with the phone. Annoying! Basically I cannot have it plugged in next to my bed; it can only charge on my computer. So much for using it as an alarm!
I will try the power down and reboot with the keyboard out. I know what you speak of with the flashing keyboard. I hadn't tried to see if mine is flashing while the phone is 'dead'.

Charging intermittently stops and resumes rapidly

My 6P on 6.0.1 stock with the march update has had occasional times where it will intermittently charge, then stop, then charge endlessly, changing back and forth about once a second or more often. There's been times I've woken up, like today overnight when I noticed it barely inched up a percent or two on the Google USB-C cable connected to my laptop.
To isolate this from being a defective cable issue, this has also happened with the Google charger that came with the phone. I would see the screen turn on in fact, like when you first plug the phone with the screen off, to indicate charging has begun. That would occur every few seconds.
I'm a little concerned. The time it happened with the charger, a reboot seemed to have calmed it down. But today no matter the restart, the charging just keeps cycling nonstop.
Anyone else had this? Would it be wise to file a problem with the Google forums and contact support?
Thanks for any help!

Same problem here

Dang, good to know I'm not alone!
I've also experienced higher battery drain (twice more I'd say) than normal recently. Even overnight when I used to see hourly drain rates of 0.5%, now I see 1.5% and higher. Getting worried the charging issue may be damaging the battery. But it could also be the patch or a rogue app.

I have the same issue - it started about 3 days ago

Well either the cords bad, the brick is bad, or the receptacle. Or the charging port on the phone, the battery or power control module in the phone. Or if theirs a thick case on your phone.
Sounds like it starts to charge then stops. But I'm no electrician. Oh wait, yes I am.

It starts to charge, then stops as though the cable was disconnected, then resumes within half a second, then disconnects, and so on and so forth non stop.
Case might be a reason. It's a rubber and plastic transparent Spigen one. I'll try removing it when it happens again next time.
But at this rate, sounds like 3 people are having the same issue, and if it's a hardware one, then damn....

This isn't the charger... There is something buggy with the update. I woke up a few days ago after the march update with an almost dead phone, and the charging icon flashing over the battery, as if the phone new it was plugged in but refused to charge. I unplugged and plugged it back in with the same result. I restarted and tried again, same result. I was only able to get it to charge my plugging it into my girlfriend's nexus 5x charger, which instantly started charging my phone. I went back to my charger and all of the sudden no issue and the phone was charging fine. There is definitely something up with this update.

Well then, that makes 4 people now.
What's a good way to report this?

I'm not seeing the same exact issue as you guys, but I AM having charging issues after updating to MHC19I. I can still charge my phone from the stock charger and my other USB-C chargers, but now none of them allow my phone to charge rapidly. Do you guys who can get your devices to charge from a rapid charge compatible charger see the "Charging Rapidly" message on the lock screen? Ever since this recent update, I've noticed that my device isn't (and is taking over 2 hours to charge fully from ~20%).

I have this problem too. It's fixed by a reboot so I'm assuming it's not a hardware problem. It only happens once a week or so.
The first time it happened I didn't notice the charging/not charging and only realised something weird had happened because my phone was off & showing fully charged. My phone is never switched off.
I figured it out the next time when I noticed the screen was still on during the night. Switching from charging to not charging was keeping the screen on.
So glad it's not just me.

flightsimmer said:
I'm not seeing the same exact issue as you guys, but I AM having charging issues after updating to MHC19I. I can still charge my phone from the stock charger and my other USB-C chargers, but now none of them allow my phone to charge rapidly. Do you guys who can get your devices to charge from a rapid charge compatible charger see the "Charging Rapidly" message on the lock screen? Ever since this recent update, I've noticed that my device isn't (and is taking over 2 hours to charge fully from ~20%).
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I normally see it say that on the USB C charger. That being said, you seem to have an intermediate speed going on, as opposed to super slow normal USB cable speeds and the USB-C fast charger. In my experience most 1-1.5V low amp ports like my Mac's, or the car's USB port will charge at a rate of about 1% per 3-5 minutes. So a full charge would take 8-9 hours from 0%. From the USB-C wall charger it would be about 1%/m so an hour and forty is enough to get it back to full.
Based on that your charger seems to be somewhere in the middle.
But yes it isn't normal. If you are using Google's native hardware, you should see the same charging speed as I am.
I'm just terribly worried this cycling is destroying my battery. I have definitely not gotten the same battery life the last few weeks.

Hey guys!
I experience sort of the same problem as you guys, but i have the Nexus 5x
i copy from my thread at google nexus forum
My phone just randomly die. It will work for like 2 hours. Almost like the battery would been disconnected.
When the phone shutdowns it says the battery is low and try to charge. The Battery icon with a flash is showing, but just for 5-7 seconds, then it shutdown again and it's looping again and again and again.... To get out of the loop i'm booting in to fast boot, then push at start. and it is almost 50/50 if it is working. It can be booting up and you see the red/yellow/green/blue yada yada boot-up sequence then in 5-7 seconds in to the sequence it would shutdown again immediately.
I tried several factory-resets. re-flashed to stock. Nothing helps.
/marcus

Same issue
Just starting having this issue. It constantly says charging then a second later shows no charging and the process keeps repeating itself. I did a reset and the issue seems to be resolved for now. Really hope this isn't a constant issue. Definitely appears to be software related though.

zxphenomenalxz said:
Just starting having this issue. It constantly says charging then a second later shows no charging and the process keeps repeating itself. I did a reset and the issue seems to be resolved for now. Really hope this isn't a constant issue. Definitely appears to be software related though.
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I hadn't had it for a while then recently it happened again once. I still don't know what triggers it for sure.
The battery drain is also rather random. There are days I can expect the unit to idle and drain at or below 2%/h, but lately it just goes through it way faster, twice that. I am unsure why and how that happens so randomly. Seems the Google Play Services and Google Apps are using up some %s. Not much else I can identify.

I've had this issue since a few days ago, restarted the phone and it's come right for now.

Haven't experienced this in weeks now.
Seems largely gone.

Any updates on this? My Nexus 6P started showing the same symptoms (either won't charge at all, or charging cycles on and off rapidly (< 1 second) and only sometimes charges). The issue appeared out of the blue 4-5 days ago, just before the 1 year anniversary of receiving the phone. I tried different cables and adapters, still no change. Last night at 11pm it was at 50% when I set it to charge and it seemed to charge. This morning at 6:30 am it had only charged up to 83% and was charging on and off. Worried about how to reliably use the phone if it won't charge, and also how this might affect the battery / other circuitry.
Any help/tips appreciated!
Edit: The phone hasn't been dropped or had any other issue that may affect the hardware. Also, no OS update or anything recently (AFAIK - it did not ask me to install anything, not sure if there were any silent updates). It is currently on Android 7.0 Nougat (baseband version angler-03.72, build NBD90X, security patch level Oct 5, 2016).

Have not had this in a long time. It sort of stopped on its own. :S

Solved (for me anyways)
I just had to restart the device.

I'm having the same issue on my LG G5. Started out of the blue and like others, restarting temporarily solves the problem. Anyone solve this yet?

Critical issue with Android 6.0 on DT2

Now that my DT2 updated to 6.0, it has developed a showstopping problem. It instantly powers off at random times, usually when I'm using it. Worse, the power button is ineffective at restarting the phone. The only way to restart it is to plug it into a power source and then press the Power button after it acknowledges that it's charging.
It used to do it only one or twice per day, but now it's doing it constantly.
I've already performed a factory reset and then a cache wipe, with no change.
Verizon confirms that it's happened to others, so it's not just me.
Is it possible to revert my DT2 back to Android 5.1.1?
Has anyone else here experienced this, or have any suggestions, before I tell Verizon to send me a new phone?
Thanks in advance.

Sounds like a hardware issue to me, especially if it did it prior to the update as well.
Sent from my DROID Turbo 2

imnuts said:
Sounds like a hardware issue to me, especially if it did it prior to the update as well.
Sent from my DROID Turbo 2
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I should have mentioned, it never happened in 5.1.1.

yep, i'm having this issue as well since i updated to 6.0 three weeks ago. started about 3 days after the update, i plugged my phone in over night and i woke up to it dead. couldn't get it to charge worth anything. would only go to 4% and stop. using original charger. won't go into turbo charge. stopped by the store and picked another charger and a portable battery and used the pre-charge on the battery and it finally started charging again, but not at the turbo rate it should have. it drained the pre-charge and got to about 45%. plugged in in once i got home and it still didn't see turbo charge, took about 6 hours to finish charging. over the next few days it was still slow to charge and would randomly lock up and then reboot itself. a few days later i woke up to the phone almost dead again, even though it was plugged and showed charging all night.
did some research, found more people with the same issue. Lenovo/Moto and Verizon support all suggested put it in safe mode, then see if it still does then same thing when all the third party apps are disabled. did this and yes, it still charged slowly, and while plugged in it the battery was still discharging (percentage number was dropping... pretty quickly). the next idea was a factory reset. haven't done that one yet myself.
here is a page to one of the lenovo threads about. seems to be the main on there at this point .
https://forums.lenovo.com/t5/DROID-TURBO-2-by-Motorola/Turbo-2-won-t-charge/td-p/3261260

I just posted this thread in the general forum for the DT2. Wasn't sure if you'd tried this yet or not - but solved many issues for me.
http://forum.xda-developers.com/droid-turbo-2/general/cqatest-app-marshmallow-causes-issues-t3386929

I also had issues with my DT2 charging. After upgrading to MM, the quick charge was sporadic, and it wouldn't work. Then I had issues with the charging port in general. If i barley wiggled the cable it would not charge, or send files via a computer.
I went up to a local Verizon store, explained my issue, and i had a replacement phone in about 3 days. They ran a special test to test all of the hardware on my phone, and sure enough when it got to the last test, which was the usb port, it failed.
I received the replacement phone with MM already installed, and have not had any issues with the usb port...so far. LOL

I ended up sending my phone back to Motorola; just got it back and it's till got 6.0 on it. It repeated this showstopper behavior twice today. NOT HAPPY.

[ISSUE] Device not charging since Nougat update

Hi, just got my new Nexus 6P right out of the box, charged it and set it up.
I had some OTA updates waiting to be installed and 1 of them was upgrading to Nougat.
Since the update I'm having SERIOUS trouble when it comes to charging my phone.
No wall charger works, tried plugging it into the PC, charges for about 30 seconds and stops.
Tried charging via a power bank, worked for about a minute or two and I'm back to square one.
Battery continues draining in the meantime. I'm feeling pretty helpless and hope some of you have more experience to troubleshoot that issue.
Things I tried -
1. Restart
2. Clearing cache
3. Factory reset (Unfortunately, still nougat)
I did think about flashing the previous rom but I can't connect it to the PC and I'm at about 10%.
Would REALLY appreciate any help.
Thank you,
B1T3X.

Info
B1T3X said:
Hi, just got my new Nexus 6P right out of the box, charged it and set it up.
I had some OTA updates waiting to be installed and 1 of them was upgrading to Nougat.
Since the update I'm having SERIOUS trouble when it comes to charging my phone.
No wall charger works, tried plugging it into the PC, charges for about 30 seconds and stops.
Tried charging via a power bank, worked for about a minute or two and I'm back to square one.
Battery continues draining in the meantime. I'm feeling pretty helpless and hope some of you have more experience to troubleshoot that issue.
Things I tried -
1. Restart
2. Clearing cache
3. Factory reset (Unfortunately, still nougat)
I did think about flashing the previous rom but I can't connect it to the PC and I'm at about 10%.
Would REALLY appreciate any help.
Thank you,
B1T3X.
Click to expand...
Click to collapse
check if your PC recognize it when it is on fastboot mode or recovery mode
then try to flash new factory image
:good:

Oreo, have charging issue

This is the second time...factory resettled it, works well for a couple of days and problem start to come back...need to restart phone then only it is able to charge it..
Definitely not hardware because when I plugged in my phone, it doesn't charge, until when I switched off, it starts charging..

lee88 said:
This is the second time...factory resettled it, works well for a couple of days and problem start to come back...need to restart phone then only it is able to charge it..
Definitely not hardware because when I plugged in my phone, it doesn't charge, until when I switched off, it starts charging..
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maybe your devices too hot?

minhnewpro said:
maybe your devices too hot?
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No man... It happens a couple of time Perday...
Restarted my phone twice to say, each time I need to rearrange my app drawer wtf

this is an issue for most oreo roms today still no fix though