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I stupidly dropped a screwdriver onto my screen, and its made a really annoying dent on the screen, so i'm going to try to get a replacement MDA Pro (Im still within my 30 days of starting my contract).
Obviously i'm not covered for accidental damage, so i was thinking of nuking it somehow, if i disconnect it mid-flash, will that put it beyond repair (from t-mobiles pov) and will they send a replacement? (Can they tell that, that is the cause of the fault?)
Thanks!
Probably not going to get anyone on the board to help you commit fraud but if you're industrious you can probabl figure something out.
I dont see them going for it.
You try to get it exchanged as not working when there is a dent in the screen?
Come up with a better excuse for the dent?
Like throw the whole thing at the floor and say someone knocked it out of your hand? :twisted:
haha
twist the screen 360degrees does the trick :twisted: and is still under tmobile warrenty
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
joebongo said:
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
Click to expand...
Click to collapse
Actually yeah, my camera has got loads, and my screen has got 2 dead pixel. Are you sure thats enough to get a replacement? I'm sure it'll look dodgy if i say that, and they decline it, then i call back a few days later and say 'oh no, it died!' lol
Am i right in thinking that i've got to do this within the first 30 days of my contract? (I didnt take out insurance) and im assuming ill get a brand new replacement, not a refurb?
Ohh and last thing, i read on t-mobile.com that they send out the replacement first, then ONCE you've recieved that, you then send out your phone, is that the same process here in the UK?
Thanks
its usually 28 days, not 30!
Unless it's an upgrade.... I was told 7 days, and that's what the paperwork says too.... and if it's a replacement, it'll be a refurb if they have one, otherwise new... least that's what it was last year....
Hmmm :/
Do they send the replacement before they receive yours?
I called T-Mob about a problem on mine which is outside the 7days, but well within the years warranty, they said I have two options...
1) Go to a T-Mobile store, where you can get a loan phone (an old nokia...) while yours is being repaired/replaced
2) They will send you a jiffy bag for pre-paid postage, post it off (no loan phone) and will replace/repair within 5 working days.
Don't know if this is the same if it's within your cancellation period....
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
Click to expand...
Click to collapse
Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
jmdrizen said:
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
Click to expand...
Click to collapse
Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
Click to expand...
Click to collapse
Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
Pooper said:
Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
Click to expand...
Click to collapse
dude do be careful when doing those since it would probably affect your microwave/house property warranty as well ...
That's a good point... is it worth risking it, just for a dent on a phone??
ok screw it, i have a plan:
Car battery + jump leads + MDA Pro = dead phone (at least, i hope!) lol
I Have done similar with a laptop months ago... I cut a usb cable in half and injected 15v (the power from the laptops actual charger) into the usb port fried the motherboad good and proper! and got a full replacement. hope this helps
You all do realise that this is *fraud*, carrying anything up to serious jailtime, we're discussing here? And that this is a medium where what you say is not only completely public, so accessible to (agents of) the people you're defrauding, but also permanently recorded to be used as evidence against you?
Furthermore, you do realise that defrauding HTC in this manner makes all the rest of our honest folk's devices that much more expensive?
Not to mention that if they refuse to honour your warranty, say because they know how to google, that you've gone from a fully functional PDA with a little dent to a doorstop.
just tell them that the dent was there when u got it, and didn't think to swap it straight away, act DUMB.
Okay, so i noticed a few months back that the hinge on the camera side on my camera didnt fit properly. And it slid around very badly. I took it to the Verizon store and they barely looked over it and told me i could buy a case for my phone. I took it again a couple weeks ago...they told me that it looked like a hinge broke on my back cover, and they again told me i could buy i case-__-....So, i didnt buy a case, but i ordered a replacement back...and low and behold THE SAME PROBLEM...I do admit that the replacement does fit a bit more snug, but still doesnt fit into place in that corner.
I did notice that the hinge on the back cover doesnt meet up directly with the hinge on the back of the phone which means it has to be a problem with the way the phone was manufactured, because theres no way i can get two different back covers with the same defect!
I attached a pic....do any others have this issue?....cuz im not really sure if i should argue with Verizon at this point.
-I was planning on selling my Incredible next year to get a new phone...most likely this one http://androinica.com/2010/08/07/le...e-for-verizon-wireless-gets-caught-on-camera/
-And this manufacture defect lowers my resale value.
-Also im afraid they will try and argue with me, because i dropped my phone and have a cosmetic flaw on that side...so it kind of looks bad if you know what i mean.
-What do you guys think?
-You will also notice where it looks chewed up, thats a result of me dropping my phone, however...that happened long after i noticed the defect and long after i told Verizon about it...so they arent related issues at all
>>>>>I talked to the store reps and they documented it this time and that the warranty will send me a new one
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
lamusician said:
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
Click to expand...
Click to collapse
Dont have that kind of money x)...im only 17 and my parents wouldnt pay $100 for it...but that doesnt help my issue...im just wondering if i should take it back or not
the way i feel about it is that my lowered resale value should be a result of my own faults...i.e the me dropping it....but it shouldnt be lowered because of the manufacturer
not only that, it makes me feel uncomfortable that it wont be as sturdy or anything...which i already know thats the case
prowlah said:
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
Click to expand...
Click to collapse
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
schwartzman93 said:
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
Click to expand...
Click to collapse
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
lamusician said:
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
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Click to collapse
Idk, lol...i just hate dealing with reps that dont know ****...and also the lady at the warranty service told me that if i send it in and they determine i broke the phone. That i would be charged full retail price.
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
elborak said:
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
Click to expand...
Click to collapse
I dropped my phone...but that happend after i discovered the defect and showed it to the VZW store.
-I know it kind of looks bad on my record now...but im going to talk to the manager and tell him that the reps didnt document the other 3 times i came in when the lady on the warranty service said they should have
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
shabubu said:
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
Click to expand...
Click to collapse
I said the I dropped my phone after I showed them the defect...but its all taken care of...it took it to the store and they documented it and they said warranty would send me a new one
Sent from my ADR6300 using XDA App
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
I probably clean my phone 10 times an hour, and a full polish twice a day.
tmellen said:
I probably clean my phone 10 times an hour, and a full polish twice a day.
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Click to collapse
Thank you for making me feel half-way normal! lol
dude call *611 for a refurb.
Umm shouldn't you have complained when it was new?
shoman24v said:
Umm shouldn't you have complained when it was new?
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Click to collapse
If you read in the OP...i complained three different times...but each time they looked at it for a minute and told me i the broke cover...AND THEY DIDNT Document it....I tried a second time...they looked at it for a minute DIDNT DOCUMENT!...and they told me oh well you can call the warranty people, but it just looks like you broke the broke the back cover, you can buy a case if you want...so i called the warranty people and they told me that the workers should have documented it...so, i went a third time and they did and said the same thing each time...So, i bought a replacement back...AND IT WAS THE SAME ISSUE...which means it was the main part of my phone, not the back cover...and so i took it to the store and told them to do a thorough inspection and they even tested my back covers on their phones and both my back covers fit perfectly...so he showed his manager and they documented it and told me to call the warenty people and they should send me a new one...so im satisfied
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
I think the most funny thing about all of this, is Im part Jewish, and that side of me came out today...because one of my main concerns was resale value...so my dad told me i Jewed Verizon, lol
--If you catch my drift
schwartzman93 said:
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
Click to expand...
Click to collapse
I'm happy it worked out for you.
I did exactly what I shouldn't have done and bought a gel case - though I wanted one anyway.
[email protected]
Go on with yo Jew self. Part-Jew self.
Whatever, You made me laugh.
Hi guys. I have posted before about my faulty Galaxy Note in a few threads, but today i was in a shock when the employee of the eshop i bought my Note from informed me that my Note not only has bad hardware but that Samsung refuses to replace faulty devices and only offers to repair them.
The employee told me that the technician diagnosed a motherboard problem(i don't know how else to translate it) and it won't even recharge.
It stands to reason that repairs should cost more than a new note.
Do you think that Samsung will replace my phone?
Also do you find this policy of Samsung wrong or what?
I believe it's appalling, and i am not going to buy another Samsung phone or other product from such an irresponsible company ever again.
Anyway, has anyone have experience with this sort of thing? If yes can you recommend how i should play my cards? Thanks in advance
Android 4.9 Marshmallow said:
Hi guys. I have posted before about my faulty Galaxy Note in a few threads, but today i was in a shock when the employee of the eshop i bought my Note from informed me that my Note not only has bad hardware but that Samsung refuses to replace faulty devices and only offers to repair them.
The employee told me that the technician diagnosed a motherboard problem(i don't know how else to translate it) and it won't even recharge.
It stands to reason that repairs should cost more than a new note.
Do you think that Samsung will replace my phone?
Also do you find this policy of Samsung wrong or what?
I believe it's appalling, and i am not going to buy another Samsung phone or other product from such an irresponsible company ever again.
Anyway, has anyone have experience with this sort of thing? If yes can you recommend how i should play my cards? Thanks in advance
Click to expand...
Click to collapse
Well its quite a common thing in service center... the so called "engineers" will not make a replacement for ur faulty phone when they see deem fit that its repairable...
Sent from my GT-N7000 using xda premium
Its a motherboard replacement, so no it does not cost more than the entire phone. It seems like you "want" a new phone due to the problem more than actually getting the problem resolved. I doubt samsung would utilize an effort in repair that would be more costly to them than replacing the phone itself. I personally don't think their methods are wrong and I love my Samsung products, I do however understand they are assembly line products and some will have defects, we get them fixed and move on.
joshua said:
Well its quite a common thing in service center... the so called "engineers" will not make a replacement for ur faulty phone when they see deem fit that its repairable...
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Are you suggesting that there can be gained some kind of profit from me(other that transporting expenses to the couriers)? No that's not the case if that is what you are implying; my guarantee makes all repair costs free.
So how would they gain from me?
I find it quite normal that they only replace what needs to be...
When your car has a faulty wheel, do you ask the whole car to be replaced?
Bingoig11 said:
I find it quite normal that they only replace what needs to be...
When your car has a faulty wheel, do you ask the whole car to be replaced?
Click to expand...
Click to collapse
probably yes, if its bought for less than a week.
skillz9669 said:
Its a motherboard replacement, so no it does not cost more than the entire phone. It seems like you "want" a new phone due to the problem more than actually getting the problem resolved. I doubt samsung would utilize an effort in repair that would be more costly to them than replacing the phone itself. I personally don't think their methods are wrong and I love my Samsung products, I do however understand they are assembly line products and some will have defects, we get them fixed and move on.
Click to expand...
Click to collapse
I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone.
From what i've been told on this site it is supposed to be a very stable phone. I have been excited and then frustrated a lot with that phone and it has affected my mood on numerous occasions.
I think i am entitled to some anger against the company for not doing their job right.
I can understand assembly line defects but i don't understand indifference.
It seems like the whole business operates on an automatic assembly line and that frustrates me when i can't have a responsible company representative to solve my problem easily, quickly and effectively.
The only representatives i could reach on the phone were samsung calling center employees and they were vague as vague can be. They of course delegated the problem as much as they could.
I tell you friend, that's no way a responsible company acts. I will not be providing income to them anymore as a consequence of this behavior.
musashiro said:
probably yes, if its bought for less than a week.
Click to expand...
Click to collapse
You wont get one though..You'll get a new wheel
It doesn't even make sense to me that someone would expect a new car if the wheel failed..Even if it was a mile from the lot you bought it from.
Android 4.9 Marshmallow said:
I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone.
From what i've been told on this site it is supposed to be a very stable phone. I have been excited and then frustrated a lot with that phone and it has affected my mood on numerous occasions.
I think i am entitled to some anger against the company for not doing their job right.
I can understand assembly line defects but i don't understand indifference.
It seems like the whole business operates on an automatic assembly line and that frustrates me when i can't have a responsible company representative to solve my problem easily, quickly and effectively.
The only representatives i could reach on the phone were samsung calling center employees and they were vague as vague can be. They of course delegated the problem as much as they could.
I tell you friend, that's no way a responsible company acts. I will not be providing income to them anymore as a consequence of this behavior.
Click to expand...
Click to collapse
Who is fixing it Samsung or some shop that fixes them for warranty? Sounds like whoever is fixing your phone is dropping the ball and doesnt know what they are doing.
I'm not sure what other manufacturor will do things different? They are all basically the same or worse.
"I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone."
That line, which was not included in your original post, changed everything. If you have been following their "policy" and have given them multiple attempts to repair your device and now its costing YOU time and effort, that's unacceptable. I assumed you brought it in with an issue, and that was their resolution, seemed fitting. This no longer seems the case, and yes I would demand a replacement phone. Not only will your problem most likely never get fixed but opening the device up and moving internal parts around over and over is not a good thing for the longevity of the phone. So as they say in the courts, I retract my previous statement, tell em to replace the damn thing!
I feel for you dude.... You buy a brand new device expecting it to work, not having to send it back and forth to fix a problem on a brand new product.
But things happen and personally I don't mind getting it fixed if it's guaranteed. At least it's still the one you bought and not a refurbished unit from someone else.
Of course you have the right to be angry. Anyone would after all that you've described.
MrDSL said:
Who is fixing it Samsung or some shop that fixes them for warranty? Sounds like whoever is fixing your phone is dropping the ball and doesnt know what they are doing.
I'm not sure what other manufacturor will do things different? They are all basically the same or worse.
Click to expand...
Click to collapse
I sent it to Samsung. Samsung has a company here in Greece that fixes them. They send it there for repairs. Now they saw the condition my phone was in, and they made a poor diagnosis(In my view it was a hasty/irresponsible diagnosis in order to get rid of me) that it was a faulty battery. They didn't even bother to check my phone if it was ok after they "fixed" it as it turns out.
Now with Samsung that's the problem, they delegate and compartmentalize their company as much as it is required to shift responsibility and make you feel lost and frustrated.
I hate that kind of shadowy situation they have built around themselves so they won't have to admit "yes we don't give a **** about the consumer, we just want to sell", and that's why i decided to not take from them anymore.
+1 on what MrDSL said. Have you bought your device from an official dealer? In Bulgaria we have many small electronic stores where they get devices from eBay or God knows from where, the sell these devices 50-100 bucks cheaper and their warranty is linked to some crappy repair services and not to the official one (or authorized one). Some years ago I got my first smartphone Orange branded from such a shop. I would never do that mistake again.
EDIT: sorry, you were quicker
skillz9669 said:
"I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone."
That line, which was not included in your original post, changed everything. If you have been following their "policy" and have given them multiple attempts to repair your device and now its costing YOU time and effort, that's unacceptable. I assumed you brought it in with an issue, and that was their resolution, seemed fitting. This no longer seems the case, and yes I would demand a replacement phone. Not only will your problem most likely never get fixed but opening the device up and moving internal parts around over and over is not a good thing for the longevity of the phone. So as they say in the courts, I retract my previous statement, tell em to replace the damn thing!
Click to expand...
Click to collapse
The employee of the eshop called them today and was firm on replacing the device, the problem is that they were firm themselves about NOT replacing it.
What can i do against a big company like them?
If they decide i don't get another phone what the hell can i do?
drkalo said:
+1 on what MrDSL said. Have you bought your device from an official dealer? In Bulgaria we have many small electronic stores where they get devices from eBay or God knows from where, the sell these devices 50-100 bucks cheaper and their warranty is linked to some crappy repair services and not to the official one (or authorized one). Some years ago I got my first smartphone Orange branded from such a shop. I would never do that mistake again.
EDIT: sorry, you were quicker
Click to expand...
Click to collapse
I bought it from a small electronics online shop here in Greece. They buy the phones from Germany and the guarantee is linked to the German Market. If all else fails i have to take my case there.
But they employee tells me that it's the company's policy(as well as many others besides Apple) that they don't replace devices, end of story.
So again, even though my guarantee is solid, the COMPANY is NOT.
So they will charge you for replacing the mainboard? If samsung has representative office in your country, go there and directly talk with them about your problem. If not i think you're out of luck.
Sent from my GT-N7000 using Tapatalk 2
liltennisdudexx said:
So they will charge you for replacing the mainboard? If samsung has representative office in your country, go there and directly talk with them about your problem. If not i think you're out of luck.
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Nobody has made any talk about extra charges, that is covered by the guarantee.
If that was the case i might be convinced to move legally against them.
Its simple, cost of part and installing cheaper then replacement of whole phone then replace part. Logic no?
Sent from my GT-N7000 using Tapatalk 2
This is not a Samsung specific issue all phone manufactures work like this. Next replacing the motherboard is more or less getting a new phone as the phone is roughly motherboard + screen and very little else.
Sent from my GT-N7000 using XDA
It might be different in other countries but i work for Ford in the uk and know alittle about the way guarantees and warranty work my note is on contract with 02 and to date i have had 3 new notes from 02 two because i scratched them and just said there was problems with the software on them. Also you have a 28 day no quibble returns policy in the u.k with electronic things. Also if ya good at blagging you can get anything of big companys i upgraded to a nexus in january and the software went into bootloop before i even had time to root it so i kicked off and this happened twice so ended up kicking off and telling them i wanted a note otherwise i was going to trading standards cos they werent fit for purpose and guess what i got a brand new note 3 months after an upgrade. I was always told shy kids get no sweets so try ya luck
Sent from my GT-N7000 using xda premium
Interesting this .I myself have just taken in my note 3 ( I brought direct from Samsung) which is completely dead into a Samsung approved repair centre. They told me the phone needs to be sent away for a motherboard replacement which will take between 7-10 days. I am a little putout as to the time without my Note but I suppose at least I'll get it back fully functional.
Now last year I took my wife's Iphone into one of there Genius centres with a problem (dead phone again) and guess what we were given a nice new shiny replacement there and then.
They do say you only know how good a manufacture is when you need them most !
Think Samsung may need to up there game.
You pay top dollar or a phone it should come with top dollar service
My OnePlus 2 just 1 month old got damaged by water and service center is asking for 80% of the phone amount to get it fixed. As per them the motheboard needs to be replaced.
What I want to know from community:
Is there any way I can give it a try to make it fix as anyhow its dead so I am ready to perform any kind of experiment
Is there any one who wants to give it a try, I would be ready to pay if that works
Is there any one who wants to have this device for their research or R&D work in low cost?
Is there any one who just wants individual parts so I can have some amount to buy a new phone
Is it totally unresponsive?
Beagan said:
Is it totally unresponsive?
Click to expand...
Click to collapse
Yes its not responding at all.
If you are in India, what I would suggest is to buy accidental protection coverage which you can buy for 1200 Rs from amazon and then taking it to service after a week or two... Please go through their terms and conditions before purchasing the service.
you could put the phone without the backcover in a box full of rice, the rice will than suck out all the moisture still in the phone (takes a couple of days).
then hook up the charger and see what happens.
it helped me once with a nokia phone.
Strange!, I had it completely drenched in rain but still no problem whatsoever. May be you can try keeping it under the sun for sometime and see if that helps.
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.