Hello everyone,
Soon after I got my LG G6 at launch, I ran Geekbench in my refrigerator to try to gauge how much thermal throttling was occurring. To my surprise, the phone shutoff. I didn't think much of it at the time. However, now that it's been extremely cold up north, my LG G6 has been shutting off with large percentages of battery (greater than 40%) after being exposed to 20 degree Fahrenheit weather for 5 minutes. The phone won't turn back on until it warms up. LG's own testing states, "Device withstands temperatures ranging from -25˚C to -33˚C for three hours while out of the box." -33 degrees Celsius is -27 degrees Fahrenheit, much colder than what I have exposed it to with issue.
First off, is this a normal issue? Secondly, it's still under warranty, do you think it would be advantageous to send my cosmetically mint LG G6 in for repair?
Thank you.
CMAndroid455 said:
First off, is this a normal issue? Secondly, it's still under warranty, do you think it would be advantageous to send my cosmetically mint LG G6 in for repair?
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This shouldn't be normal. What would happen if there are freezing temperatures and you need to take your phone and send a text message?
I had a similar issue with an older phone and last winter I couldn't even use it when it was below 0. So I replaced it.
Today I went to take a ride with my bike, and I mounted my G6 on the handle. It was about +3°C, and after 10 minutes I took the phone off to take a picture. As soon as I opened the camera app, it said something about the battery and immediately shut off. It still had about 40% in it, so that was not a problem. I could not turn the phone back on, so I put it in my pocket, and yes after 2 minutes it turned on fortunately. Is it really a normal thing? Not even below freezing point. What if it's freezing cold outside for real, and there's an accident so I have to make an emergency call, but "nooo the battery is cold, I shall just turn off now bye". I have never experienced anything like this before with my previous phones.
I just had the same problem like 2 days ago. -1 degrees Celsius outside, my phone was around 30-40% and let laying on my car for around 30 minutes but after I picked it up, the battery showed 6% and the phone immediately turned off. This is interesting, I think I will test that when I have some free time soon.
My G6 turned off while it was -17C outside, about ~~50% battery and happend also few days later :/
CMAndroid455 said:
Hello everyone,
Soon after I got my LG G6 at launch, I ran Geekbench in my refrigerator to try to gauge how much thermal throttling was occurring. To my surprise, the phone shutoff. I didn't think much of it at the time. However, now that it's been extremely cold up north, my LG G6 has been shutting off with large percentages of battery (greater than 40%) after being exposed to 20 degree Fahrenheit weather for 5 minutes. The phone won't turn back on until it warms up. LG's own testing states, "Device withstands temperatures ranging from -25˚C to -33˚C for three hours while out of the box." -33 degrees Celsius is -27 degrees Fahrenheit, much colder than what I have exposed it to with issue.
First off, is this a normal issue? Secondly, it's still under warranty, do you think it would be advantageous to send my cosmetically mint LG G6 in for repair?
Thank you.
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Click to collapse
The refrigerator scenario sounds like it should work. Could Android be crashing? Maybe try another app. Those are some extreme temperatures that you are referencing. Where did you get that information? The owners manual for my LG G6 (unlocked) states on page 3 "Use and store your phone between 0C/32F and 40C/104F". Page 27 states the same temperature range under the battery care section and states not to charge outside that range.
Did someone found a solution? My LG turns off at car air condition, or in hand when outside is 5 *C.
The LG G6 definitely shuts down in cold weather. The G2 never did that. No other phone I've ever had ever did this. I lived in New York for 35 years and now back in Cleveland.
the phone was brand new. Standing outside at a bus stop needing to use the phone to call Uber... It would not work.
If your phone shutoffs at 0 or -3 degree Celsius, that means you have bad battery. It cant produce current. First you phone should warn about low temperature then shutoff if it doesnt get warm.. I own G6 for 2,5 year and it doesnt shutoff at cold temperatures
Had the same problem yesterday. It was in my pocket with 25% as i was taking a walk. The temp was -1 Celsius so not that cold ( + body heat + it was in my jackets pocket). Turned off without the empty battery animation, as soon as I took it to check a message i had received.
Related
First some backgound.
In preparation for a big event where I will be using my phone for web surfing a lot, I pick up the huge brick2600mah battery. It works well and last all day. I forgot my charger and had to charge the phone over USB and that only seems to charge the battery to 75%. But that is a different issue.
So when I get home, I put back in the stock battery so the phone will no longer be a brick in my picket any more. (The 2600mah battery will be used for events where I need the power)
But the stock battery is not lasting very long at all any more. The capacity seems to be down 50%. I left it in my truck once and came back to find it almost dead. It went from fully charged with the car charger to dead in 2 hours.
A week or so later, in the same spot, I knew I was going to be out of ear shot, so I left my fully charged phone, in airplane mode to save the battery. 4 hours later and it's dead like a door nail.
I have since done the same and the battery is low after 6 hours, but not dead. Something strange is going on. I have ran the phone till dead 3 times and fully charged it and that seemed to help, but it's still not happy. It also takes 8+ hours to charge.
A few hours ago, I managed to hard lock the phone, so I pop out the battery. The battery swollen. Not Sony like, but like something inside is really pressing hard against the case and wants to get out. Note I am talking about the stock HTC battery, not the brick.
My stock battery problems may be unrelated to the use of the 2600 brick battery, but I figure it's worth bringing up.
Anyone else seen this? Can I bug T-Mobile about getting a new battery?
Any suggestions next to bury it in a hole before it explodes and kills us all?
If the stock as really swollen, you'd better contact Tmo and get a replacement. I think it might got over heated when you left it in the truck. Did you put it on the dashboard? Was that a hot sunny day? Any temperature above 60 degrees Celsius can cause permanent damage to lithium-ion batteries. Crystals growing on one of the electrodes (can't remember which) can penetrate the insulation and touch the other side, causing a internal short. This will heat the liquids inside the battery and when the pressure rise beyond control...
You need a new battery, batteries can swell like that either from heat or too high current drained. Might be a defect in the battery from the start as well tho (short-circuit waiting to happen or something, who knows?)
PorchG1 said:
Anyone else seen this? Can I bug T-Mobile about getting a new battery?
Any suggestions next to bury it in a hole before it explodes and kills us all?
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Any lithium battery that experiences swelling should immediately be viewed as a potential hazard. At this point you cannot drop it off in a battery recycling drop-off point (and perish the thought of just tossing it in the trash). I recommend you take it to a T-Mo store and demand an exchange for a new battery. You'll also be relieved of the responsibility to deal with disposing of it properly.
Nice game of connecting the dots. I normally put my phone in the shade when left in my truck for several hours. But I miscalculated the position of the sun and when I checked back in a few hours, it was not in direct sunlight and hot. Not too hot to handle, but toasty. Only happened once, but I guess that sure could be the cause.
The battery is not hot now or bursting out of it's case, and I have been using it for 2 months so I don't think it will be an issue recycling it. Is a T-Mobile store just going to hand over a new battery to me?
Bonus, I now know why the battery in my GPS only lasted 2 months.
Even if it's not in direct sunlight, the temp inside of a car on a sunny day can easily go over 200 degrees F... in many cases going up to 300 degrees.
PorchG1 said:
Nice game of connecting the dots. I normally put my phone in the shade when left in my truck for several hours. But I miscalculated the position of the sun and when I checked back in a few hours, it was not in direct sunlight and hot. Not too hot to handle, but toasty. Only happened once, but I guess that sure could be the cause.
The battery is not hot now or bursting out of it's case, and I have been using it for 2 months so I don't think it will be an issue recycling it. Is a T-Mobile store just going to hand over a new battery to me?
Bonus, I now know why the battery in my GPS only lasted 2 months.
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As said 100% correctly by jashsu, your battery is basically hazardous. Keep it away from anything you want to stay alive (you, your property, your G1...) until you can get it to T-Mobile.
XDA does not condone this, but your best bet to get a new battery is to lie. If you tell them you left it in the sun, they're most likely not going to replace it. Play dumb and tell them nothing odd happened and you have no idea why it did it.
If you bought it from em and are still in contract with them, I'd be pretty shocked if they didn't replace it on the spot (even if you don't have warranty). Until then, do NOT use the battery, and be thankful that it didn't destroy your G1.
uansari1 said:
Even if it's not in direct sunlight, the temp inside of a car on a sunny day can easily go over 200 degrees F... in many cases going up to 300 degrees.
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water boils at 200 degrees, there is no way a car goes to 300 degrees, it would explode....
Freedomcaller said:
water boils at 200 degrees, there is no way a car goes to 300 degrees, it would explode....
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lmao, i agree
http://www.mydogiscool.com/x_car_study.php
lol
Guess I got my numbers mixed up... according to a few websites, they can get up near 200 degrees.
http://www.kidsource.com/kidsource/content3/news3/temperatures.safety.all.html
I have been still using the phone. Bloated battery and on. It has not tried to kill me as of yet.
Today I went down to the t-mobile store and told the guy at the counter that my phone was only holding a charge for 5 hours at most. He suggested a battery swap and if that does not fix it, a phone swap. I handed him my puffed out battery, and he handed me a new, slimmer one. He never asked for my phone, my number, or nothing else. Once again I am reminded why I go with the only carrier that does not offer 3G service in my area. T-Mobile service rocks.
Anyone else having an issue who might live in Texas? I notice severe delay in the OS. Also had a small 1 foot drop out of my hand while I was sitting down and it went CooCoo, had to reset, and reinsert SD card. Ambient Temp today was 97 55% humidity. I noticed my phone was actually hot in the heat, which worried me.
Humidity ? What was it temp wise? I have mine up yo 115 while charging ... it's a different processor it heats a little.. I returned one due to it but the new one is just as hot. Don't feel hott just says it is. No biggie. To me...
John512 said:
Anyone else having an issue who might live in Texas? I notice severe delay in the OS. Also had a small 1 foot drop out of my hand while I was sitting down and it went CooCoo, had to reset, and reinsert SD card. Ambient Temp today was 97 55% humidity. I noticed my phone was actually hot in the heat, which worried me.
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Been over a hundred here and 60-80% humidity, phone feels fine.
My phone has gotten got to the touch when pushed really hard and charging. I think its the battery... But this has been reported on other forums as happening often. If Tmobile says its the battery they swap it out for free. And if you aren't rooted they will swap the phone.
Sent from my SGH-T959 using XDA App
Its cool...
My phone gets really hot when charging
but also gets hot when doing a lot on it. Hot enough that you can cook an egg on it and I was uncomfortable putting it to my ear for a phone call.
My heat feels like its coming for the processor and not the battery.
I live in Florida and its always hot as hell an humid the phone hasn't had any weird issues. It does get hot while charging an during use at times.
Sent from my Vibrant using XDA App
I live in Texas and the temperature outside has been mostly in the 90's and low 100's during the day and in the 80's at night. I haven't noticed my phone getting unusually hot though. I does get a little warm while charging or during heavy use but no more so than my G1 did. In fact, it usually seems relatively cooler than my old G1 felt.
oDeACoNo said:
I live in Florida and its always hot as hell an humid the phone hasn't had any weird issues. It does get hot while charging an during use at times.
Sent from my Vibrant using XDA App
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In tampa... handset does get warm to the touch, when pushing it through paces (GPS, 3g, heavy data use...), but not alarmingly so.
My phone hit 134.6 degrees this morning and its a brand new vibrant out the box just installed battery indicator to monitor.
I've had mine get really hot as well, up around where i'm guessing the processor is, not the battery. When this happens, my battery really drains. I've looked to see what tasks are running and could see nothing. Powering off and on didn't fix it. Taking out the battery did. It's happened just a couple times in the last couple of months.
Yesterday morning I woke up to my vibrant battery, charged maybe 25% with an exclamation mark that looked like a road sign and a thermometer icon over the battery. The phone was very hot. I let the battery drained then charged it the night before. Is that normal was the battery over heating? should I exchange it for a new one? I got the phone on saturday and that was the first time i charged it.
Btw is anyones vibrant making creaking noises on the edges where it's painted metallic?
I personally have never heard of an overheating indicator on this device so this night be news to many. The issue of heat being generated from this device while charging has been brought up. For me it happens rarely now but when it does I pull the charger, let it cool down and then plug it back in.
Try charging it again and letting it drain again completely and see if you can get it to occur again. If so a battery replacement may be the only thing you need.
Sidenote: No my Vibrant doesn't make and creaking noises. I am just plagued with a loose volume rocker lol
Sent from my awesome Vibrant using XDA App
I've had the thermometer road sign come up before. I left my phone on the charger in the car. Realized I did it and went to get it and it was HOT! I put it by an AC vent and let it cool before using and haven't had any issue.
Are you using the charger that came with the phone?
Over heating when I first got the phone it would run super hot and even hotter when charging but never got that overheating symbol. However over a few days my phone barley gets hot anymore.
Creaking yes I am experiencing it as well as a loose volume button. It is annoying but it does not bother me that much.
Isn't that the under 30 % symbol . .
Last week my phone became super hot. I feel asleep while I was listening to music and while it was on the charger. When I woke up the phone was muy caliente, literally. It wouldn't turn on so I took out the battery to let it cool down but my battery was hot as well. I let it cool for a bit and put the battery in again and it still didn't work. So I plug it back into the charger and the battery charging icon booted up. I went into the OS and it said the battery was at 0%. Now it's working fine and never happened again. Weird though.
I called tmo and they said to go ahead and go get a new one from a retail location, since its still within the 14 buyers remorse period, so I did. But looking by the comments I think I didn't need to, but now I have no more creaking on the edges . Thanks guys for all your help and comments.
Ya. mine gave that symbol while charging the other day. I unplugged it and put it far away in case it was some defective battery or something. Nothing exploded and haven't see it since. Was mildly disturbing though.
wow, my phone doesn't over heat thankfully.
Glad you returned the phone.
Let us know if the new one does the same thing.
thank You.
fearmonkey said:
Ya. mine gave that symbol while charging the other day. I unplugged it and put it far away in case it was some defective battery or something. Nothing exploded and haven't see it since. Was mildly disturbing though.
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Haha the thought of it might exploding was in the back of my mind also.
I had that problem too once. My phone got too hot one morning and got that symbol. I had an app that told me what the temp of the battery and it was at 144 f. I went too look at what was causing it, it said display at 90%. I had too remove the battery, let it cool down and than charge it. Every time I make sure that brightness is at 0% and that no other app is running in the background. Because when I wake up that morning, my phone was on before I even touched it. I wad thinking an app was not letting it sleep and it was on the whole night.
Yes, I did have screen turn off at 1 minute.
144F = 60C.... You could BURN yourself touching that lmao! That's high even for my computer processor...at least its on the high side I mean.
No wonder an icon popped up. Most I've gotten it to is 54C and that was with GPS navigation, music, screen on, and the phone being in direct sunlight sitting in the car while navigating me. And touching THAT it started being really uncomfortable/burning-like. Can't imagine what 60 would be like lol.
Glad it actually WORKS at such a temperature though. And that it TELLS you "Cool me down please" lol.
}{Alienz}{ said:
144F = 60C.... You could BURN yourself touching that lmao! That's high even for my computer processor...at least its on the high side I mean.
No wonder an icon popped up. Most I've gotten it to is 54C and that was with GPS navigation, music, screen on, and the phone being in direct sunlight sitting in the car while navigating me. And touching THAT it started being really uncomfortable/burning-like. Can't imagine what 60 would be like lol.
Glad it actually WORKS at such a temperature though. And that it TELLS you "Cool me down please" lol.
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My Overclocked core i7 at 4 ghz does not even hit 60C (idle) on 100% load yes it does.
60C for a phone is unbelievably hot.
Your core i7 is one HECK of a chip then. My friend's corei7 that I helped overclock with a gigantic copper air cooler for $80 hits 70C at 4.00Ghz under load. I told him if it ever hits 73C to clock it down since that's the limit.
scrizz said:
wow, my phone doesn't over heat thankfully.
Glad you returned the phone.
Let us know if the new one does the same thing.
thank You.
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I'm happy to say that I charged it before I went to bed. When I woke up, the phone was at 100% and cool to the touch.
}{Alienz}{ said:
Your core i7 is one HECK of a chip then. My friend's corei7 that I helped overclock with a gigantic copper air cooler for $80 hits 70C at 4.00Ghz under load. I told him if it ever hits 73C to clock it down since that's the limit.
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Mines under water
One: sim card disappears.
Two: battery drooped from 60% to 14 in the redzone.
Had phone in my otterbox holster clipped to my pocket lip in 0f degrees.
10 minutes in cold same thing.
Shutdown and let the phone warm up, all is fine.
What is the problem? I mean why is the cold effecting it?
Its hard to have this problem working in the cold.
I'm really not to happy.
This happens with any device powered by a lithium ion battery. Cold drops the reaction rate within the battery. Just carry it inside your coat.
autosurgeon said:
This happens with any device powered by a lithium ion battery. Cold drops the reaction rate within the battery. Just carry it inside your coat.
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This is literally what I was going to say... It is completely normal. Expect most devices to start having problems if the temperature falls below 15F to 20F for any length of time, although some are better than others.
If you are consistently exposing your device to near zero or sub-zero temperatures for any length of time you will have problems, although they will likely be temporary. Remember too that at those temps that the glass will become exponentially more brittle and thus prone to shattering much easier as well.
Trust me on this... I live in North Dakota, temperature outside at the time I write this is -15F and when I spoke to my father last night who lives about 150 miles northeast of me (still in ND) it was -28F, DON'T CARRY YOUR PHONE EXPOSED AT THESE TEMPS!
To my knowledge Moto, like most OEMs, doesn't publish "normal operating temperature" ranges for their devices any more.
Well that is a bummer. I'm guessing thats why I'm losing sim card too? That is what happens first. This blows.
Hitti2 said:
Well that is a bummer. I'm guessing thats why I'm losing sim card too? That is what happens first. This blows.
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Yes, the cold causes the contacts to contract and lose connection to the SIM card.
Hi I received this phone yesterday.It was sold by Amazon warehouse deals as like new.When I first took it out the box the battery was completely dead.Once it was charged enough to turn on I started setting it up.It felt warmer than any phone I have used before but I thought it might because I was using it while it was charging.I got it setup and charged and today it is still running hot.Battery monitor apps say 108 degrees and I can almost see the battery percentage dropping one percent every couple minutes.I like the phone and would like to be able to figure out what is going on,but I'm pretty sure this is why it was returned the first time.Thanks.
rdcamero said:
Hi I received this phone yesterday.It was sold by Amazon warehouse deals as like new.When I first took it out the box the battery was completely dead.Once it was charged enough to turn on I started setting it up.It felt warmer than any phone I have used before but I thought it might because I was using it while it was charging.I got it setup and charged and today it is still running hot.Battery monitor apps say 108 degrees and I can almost see the battery percentage dropping one percent every couple minutes.I like the phone and would like to be able to figure out what is going on,but I'm pretty sure this is why it was returned the first time.Thanks.
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Turn it off like right now before it blows up, seriously.
As above... And return it as faulty (not to be resold!)
Sent it back defective with comments not to resell it and describing the issues with it.
battery getting hot
yes mine hit 140 degrees hot.. really frickn hot.
rdcamero said:
Hi I received this phone yesterday.It was sold by Amazon warehouse deals as like new.When I first took it out the box the battery was completely dead.Once it was charged enough to turn on I started setting it up.It felt warmer than any phone I have used before but I thought it might because I was using it while it was charging.I got it setup and charged and today it is still running hot.Battery monitor apps say 108 degrees and I can almost see the battery percentage dropping one percent every couple minutes.I like the phone and would like to be able to figure out what is going on,but I'm pretty sure this is why it was returned the first time.Thanks.
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Are you with Verizon by chance? If so, are you running Android 8.1 firmware from March or April (OPM1.180104.092 or OPM1.180104.141)? Also, is the phone intermittently shutting off after a huge heat spike near the fingerprint sensor on the back? If so, I've got your answer lol.
* Verizon?
* Android 8.1
* Really damn hot then shuts off?
I had this issue, got a new phone, and had the issue still. I will enlighten you as to what is happening if thats the case.