Database Users

Overheating problem

I'm wondering if anybody else's aria gets extremely hot like 45-50 degrees celcius when its NOT charging. It's not the battery that feels hot its the bottom of the back of the phone, with the case off its almost too hot to touch and the front of the phone where the buttons are. One thing I can't stand are phones that get too hot too touch when I'm using it. If it is just a defect in my phone i have a week and a half to take this phone back to the store and exchange for another one, just don't want to if i don't need to cuz Id have to unroot this one and root a new one. I know phones can overheat when they're charging but yeah it gets hot when its off the charger in the middle of the day.
Also my warranty sticker ripped the d off the word void because the battery was so hot it stuck to it.
Sent from my HTC Liberty using XDA App

mine has never been that hot if that helps, even after the first few nights that i spent rooting and messing with the phone

Mine gets warm if it's under heavy use, but I would never characterize it as 'hot'. Certainly not burn-my-hand hot.
If yours is too hot to touch, then I would say it sounds like a defect. Pain in the ass to have to re-root, but it's better than burning a whole in your jeans.

yea sounds like its defective... would def get a new one. Mine gets warm under heavy usage, but never hot.

i use my htc fuse all the time while at work. i use it to tether my laptop to it. when i download a large movie file which will take about 30-40 min the phone will heat up fast. and when i download back to back it stops charging the phone use the battery power. i think that the phone has some temp gauge or something to block the charge. don't care much for the phone if it goes bad. i have back up phones.
so to answer ur question. it will get hot if your using ur phone alot. and when it does it stops charging.

yeah i think i might just stick it out because i really do not want to have to re root it. i use it alot, but i hate how hot its been getting recently, i have until saturday the 18th so ill wait until friday and see how it is, it was fine today but if its still overheating then yeah ill take it back. I still have a warranty with HTC with the phone so if something happens after saturday ill send it back to them.
and yes, the HTC Aria has the overheating when charging mechanism to stop the charging process. which is nice. it lowers the voltage on the battery, stops the charging, and wont continue charging it until the temperature returns to normal. which most phones will just continue charging it even if its too hot. which sucks for people with those phones lol.
thanks for the input guys. if someone notices there phone getting "warm" if you can check the temp of the battery on your phone id reallly appreciate it. you can check it with spare parts or the battery widget(download from htc widgets) it will tell you the battery temperature. just so i can get an idea of what people consider warm.

My Aria actually got so hot while in use and charging that it turned itself off.
I was using Pandora, and Google Nav at the same time while charging that it twice that day, simply shut itself off. The whole phone was hot to the touch, so i now use a vent clip on holfer for it so its in front of the AC at all times while driving.
Glad to know I am not the only one.

I've noticed it also depends on the temperature of the enviornment your in.
Sent from my HTC Liberty using XDA App

Heat issues....
I usually have long conversations and this phone get really hot - even when not using speaker phone option. Last HTC I had (WinMo) got hot too. Anyone know if the Captiva get hot?

nope the captivate doesnt get hot. I mean if browsing the web/playing games on full brightness for an hour+ my captivate at most will get warm. but other then that it doesnt get hot at all.

Mine gets slightly warm after a good workout but if mine was too hot to touch it would have gone back for sure...no questions asked.

I have notices that mine does get warm depending on what I'm doing. I have also noticed that running either Pandora or Google navigation does seem to make the phone warm up. Maybe its the combination of the two apps running that is doing it.
By the way does anyone know if the cpu is located in the lower half of our phones where it is getting warm/hot at? And could it be that there just isn't enough heat dissipation is why we can feel it.
My only other question is are you using a case that covers the whole back of the phone? Are the results the same without the case?
Sent from my Liberty using XDA App

[Q] vibrant overheat icon

Yesterday morning I woke up to my vibrant battery, charged maybe 25% with an exclamation mark that looked like a road sign and a thermometer icon over the battery. The phone was very hot. I let the battery drained then charged it the night before. Is that normal was the battery over heating? should I exchange it for a new one? I got the phone on saturday and that was the first time i charged it.
Btw is anyones vibrant making creaking noises on the edges where it's painted metallic?

I personally have never heard of an overheating indicator on this device so this night be news to many. The issue of heat being generated from this device while charging has been brought up. For me it happens rarely now but when it does I pull the charger, let it cool down and then plug it back in.
Try charging it again and letting it drain again completely and see if you can get it to occur again. If so a battery replacement may be the only thing you need.
Sidenote: No my Vibrant doesn't make and creaking noises. I am just plagued with a loose volume rocker lol
Sent from my awesome Vibrant using XDA App

I've had the thermometer road sign come up before. I left my phone on the charger in the car. Realized I did it and went to get it and it was HOT! I put it by an AC vent and let it cool before using and haven't had any issue.
Are you using the charger that came with the phone?

Over heating when I first got the phone it would run super hot and even hotter when charging but never got that overheating symbol. However over a few days my phone barley gets hot anymore.
Creaking yes I am experiencing it as well as a loose volume button. It is annoying but it does not bother me that much.

Isn't that the under 30 % symbol . .

Last week my phone became super hot. I feel asleep while I was listening to music and while it was on the charger. When I woke up the phone was muy caliente, literally. It wouldn't turn on so I took out the battery to let it cool down but my battery was hot as well. I let it cool for a bit and put the battery in again and it still didn't work. So I plug it back into the charger and the battery charging icon booted up. I went into the OS and it said the battery was at 0%. Now it's working fine and never happened again. Weird though.

I called tmo and they said to go ahead and go get a new one from a retail location, since its still within the 14 buyers remorse period, so I did. But looking by the comments I think I didn't need to, but now I have no more creaking on the edges . Thanks guys for all your help and comments.

Ya. mine gave that symbol while charging the other day. I unplugged it and put it far away in case it was some defective battery or something. Nothing exploded and haven't see it since. Was mildly disturbing though.

wow, my phone doesn't over heat thankfully.
Glad you returned the phone.
Let us know if the new one does the same thing.
thank You.

fearmonkey said:
Ya. mine gave that symbol while charging the other day. I unplugged it and put it far away in case it was some defective battery or something. Nothing exploded and haven't see it since. Was mildly disturbing though.
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Haha the thought of it might exploding was in the back of my mind also.

I had that problem too once. My phone got too hot one morning and got that symbol. I had an app that told me what the temp of the battery and it was at 144 f. I went too look at what was causing it, it said display at 90%. I had too remove the battery, let it cool down and than charge it. Every time I make sure that brightness is at 0% and that no other app is running in the background. Because when I wake up that morning, my phone was on before I even touched it. I wad thinking an app was not letting it sleep and it was on the whole night.
Yes, I did have screen turn off at 1 minute.

144F = 60C.... You could BURN yourself touching that lmao! That's high even for my computer processor...at least its on the high side I mean.
No wonder an icon popped up. Most I've gotten it to is 54C and that was with GPS navigation, music, screen on, and the phone being in direct sunlight sitting in the car while navigating me. And touching THAT it started being really uncomfortable/burning-like. Can't imagine what 60 would be like lol.
Glad it actually WORKS at such a temperature though. And that it TELLS you "Cool me down please" lol.

}{Alienz}{ said:
144F = 60C.... You could BURN yourself touching that lmao! That's high even for my computer processor...at least its on the high side I mean.
No wonder an icon popped up. Most I've gotten it to is 54C and that was with GPS navigation, music, screen on, and the phone being in direct sunlight sitting in the car while navigating me. And touching THAT it started being really uncomfortable/burning-like. Can't imagine what 60 would be like lol.
Glad it actually WORKS at such a temperature though. And that it TELLS you "Cool me down please" lol.
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My Overclocked core i7 at 4 ghz does not even hit 60C (idle) on 100% load yes it does.
60C for a phone is unbelievably hot.

Your core i7 is one HECK of a chip then. My friend's corei7 that I helped overclock with a gigantic copper air cooler for $80 hits 70C at 4.00Ghz under load. I told him if it ever hits 73C to clock it down since that's the limit.

scrizz said:
wow, my phone doesn't over heat thankfully.
Glad you returned the phone.
Let us know if the new one does the same thing.
thank You.
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I'm happy to say that I charged it before I went to bed. When I woke up, the phone was at 100% and cool to the touch.

}{Alienz}{ said:
Your core i7 is one HECK of a chip then. My friend's corei7 that I helped overclock with a gigantic copper air cooler for $80 hits 70C at 4.00Ghz under load. I told him if it ever hits 73C to clock it down since that's the limit.
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Mines under water

[Q] Samsung Galaxy S Vibrant Dies.....Overheated...

I am new here but just wanted to know if anyone else has had issues with their Samsung Vibrant overheating???? I have had this phone for less than 2 months from my carrier and now it is dead and in for repair!! I went to go grab the phone and the screen did not come on; however, the buttons at the bottom were lit up so i tried the buttons on the side of the phone (on/off switch) still nothing. The top half of my phone (not where the battery is) got so hot that it burnt my hand. Then I noticed blue, red, green pixel stars on the screen (which by the way burnt the screen). I don't know if it is a faulty battery/charger? Or what. When I spoke to my carrier, they told me that this is the first they have heard about anything like my case. It has been in the shop for more than 1 month now and I am getting very annoyed..as they gave me a loaner Galaxy to use and I HATE IT!!! Anyone have any suggestions??? I did not game on this phone or anything...
Thanks so much,
Pam

Happened to an HTC Aria I had, and had to get a new replacement to AT&T. The digitizer went (burnt?) out, and since it's a touchscreen only phone it became unusable because I couldn't really do anything on it.
What kind of charger did you use? Especially car charger...

I have never had it on with a car charger. I have heard that one should put the phone on plane mode as the green charge battery light will not come on. From what I hear they are replacing the screen (which they have no choice as it is burnt) as well as the board. Why is it taking soooooooooooo long? I usually have it on WiFi all the time; however, this should not do anything. It makes me mad....I have waited for this phone to come out and when I got it, I thought there was no other...until this happened. I did notice it acting kinda slow and I realize some phones do get warm...but should NEVER get hot enough to burn one's hand!!!!

I'm guessing you didn't OC the phone or anything.
Yea, I keep mine on WiFi basically 80% of the time, but the phone (in stock form) turns that off when the phone sleeps. I have brightness set to auto.
I notice my phone gets very hot when I have it on a car charger, and I'm using a charger from T-Mobile. It doesn't happen when I have it charging from an outlet in the wall through a USB Extended cable.
That's the only time I notice my phone getting hot.
Also, using the phone on WiFi tends to keep the phone cooler than using it on a data connection - I've noticed that for a few phones I've owned.
The overheating issue was also a big problem with HTC HD2s (except those phones would just go into a reboot loop/lock up, instead of burning up ).

No I did not overcharge the phone; however, I do notice that the battery life is almost nil on this phone. Full charge does not last 2 long on the phone and I only use it basically to text my daughters...and a little texam holden lol. But I have noticed with this galaxy (the loaner phone) the battery stays good for 2 - 3 days! Although I really hate this phone so I do not use that much! How would they be able to tell if it is the battery?? From what they have told me, they are only replacing the screen and the board....Well something made it go hot!! Battery or charger...When I took the phone back to Aliant I was going to give them everything including the charger, but they just sent it away with the battery. How do they know it was not the charger?? Getting very frustrated....I have always owned a Samsung phone and have never had any issues until this phone....makes me want to go back....but I do like the Vibrant when it was working....esp the screen.....

Only things I've ever come across that have made a Vibrant overheat is using cheap non-oem extended batteries, overclocking the CPU / GPU or leaving it a car in a 120+ climate then expecting to make heavy of use it without allowing it to cool down first.

I have never replaced the battery...it is brand new (less than 2 months old)....Thank god I had insurance on it... One would think that it would not take this long to come back from being fixed!!! Have never left in car....don't have to worry about the 120 degrees we are INTO snow now!! LOL... I am disappointed with Samsung. How can they tell what made it go that way?? Battery? Home Charger? They should replace the battery in my opinion as well!!

How often does the Vibrant overheat? Is this a common issue?

not sure.....it only took one time for me that fried the phone...Now they are supposedly replacing the screenh (they have to it burnt an image on it) as well as the board.

I have never heard of this happening with the vibrant. They claim they have not heard of this issue??!! I cannot believe this. I would like to know what caused this. I thought perhaps it was the WiFi being on all the time, but I do not think this is why. I do not game on it....I do not overcharge it (only charge it via home charger when it shows battery getting low - which might i add says it is almost drained at mid day??!)

Seriously, I have never heard of a phone overheating. I mean, sure they get hot when talking on it, but never overheat.

my phone has gotten really hot gaming on it while charging (stock charger and moto cliq charger), but it's never died or even decreased performance from it. even when oc'd.

Mine has gotten warm twice: once, I left Google Maps w/ GPS open when I put the phone in my pocket, and didn't realize it until I felt the heat in my pocket; the other time, I left ScummVM running (which apparently doesn't suspend properly), draining my battery over about two hours, again in my pocket.
Both times the phone was only warm to the touch. Nothing like you've described.

So do you have T-Mobile or Bell? If you have Bell (sounds like you do, I'm 99% positive) this is limited to the Bell i9000m Vibrant and not the T-Mobile T959 Vibrant.

heygrl said:
So do you have T-Mobile or Bell? If you have Bell (sounds like you do, I'm 99% positive) this is limited to the Bell i9000m Vibrant and not the T-Mobile T959 Vibrant.
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There are threas on T-Mobile's official Vibrant forum about this issue.

My vibrant gets very very hot from time to time. I keep it on a usb hooked up to my computer at work with wifi on all day. Sometimes it will get super hot and not want to charge. I restart the phone and it usually fixes the problem. But its not the battery that gets hot, its for sure the yup part of the phone.
Sent from my SGH-T959 using XDA App

Sounds to me like you had a bad battery...this can cause the battery to overheat while charging. I work in construction and when the batteries on my power tools fail you can cook an egg on them when they are charging.
Sent from my SGH-T959 using XDA App

my phone goes to 120plus with me playing while charging. Why don't they just replace thw phone?
Sent from my SGH-T959 using XDA App

stoanhart said:
Mine has gotten warm twice: once, I left Google Maps w/ GPS open when I put the phone in my pocket, and didn't realize it until I felt the heat in my pocket; the other time, I left ScummVM running (which apparently doesn't suspend properly), draining my battery over about two hours, again in my pocket.
Both times the phone was only warm to the touch. Nothing like you've described.
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OMG there is a ScummVM emu!!!! BRBBRBRBRBRBRBRB.....

Did u happen to have anytype of case on your vibrant. I notuced when I charge my phone with the case on it got prety hot. Not to where it would burn my hand, but hotter than I really thought my phone should be while charging. So I take the case off when I put it on the charger.
Sent from my SGH-T959 using XDA App

Anyone else have overheating?

Seems like when,i use my phone between 20 30 min intervals it gets real hot in the back. I have a case and the whole case gets hot.
Today while listening to pandora for 45 mins while cutting my hair it just turned off. Phone was hot....
Anyone else with this issue??
Sent from my MB860 using XDA App

I don't have a case but I ran pandora for 2 and half hours today and the back was still cool to the touch.

I haven't had any issues with this. Used the sirius/xm app for about 2 hours and it wasn't even warm.

mine actually gets really hot as well. i used google navigation for about 30 minutes today and the back got really hot, mostly at the bottom half of the phone. i have a incipio feather case and the case got warm as well. i haven't had the overheating affect any performance issues though but am a little worried that it's getting so hot. are you going to bring yours in to have it looked at?

jlai said:
mine actually gets really hot as well. i used google navigation for about 30 minutes today and the back got really hot, mostly at the bottom half of the phone. i have a incipio feather case and the case got warm as well. i haven't had the overheating affect any performance issues though but am a little worried that it's getting so hot. are you going to bring yours in to have it looked at?
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Same here, used navigation for about 20 minutes and the phone was very warm.

im not sure what to make of this. the first day i had the phone, i had a missed call, and the phone got pretty warm in my pocket.?!?!?! later, talking on the phone and it got to be almost HOT.
yesterday i had a couple of 20 minute browsing sessions and the phone just got good and warm. but it dosnt seem to effect permormance at all, and the battery isnt draining too fast or anything, so im not worried about mine at this point.

nope mine is always cool as a cucumber

Mine gets warm/gentle hot when browsing or doing any stuff that needs data transfer over 3G/H.
Have a movie going on (from SD) for ~2 hours now, and it is still cool.

Having come from the N1 where this was a constant issue I can tell you it is due to placement of parts. The CPU sits immediately behind the lower part of the phone. Heavy CPU use will result in a hot phone.
Also keeping it in your pocket will heat it up too. Body heat and background processes that use the CPU.
It is only and issue if you are very hot for a long time. Can result in reboots and crashing.

The back of mine did get rather warm in the car after using Nav for ~30 minutes, however this doesn't seem any different than what my old Tilt did and is normal for smart phones.
If your phone does actually get hot enough to power itself off, then I'm guessing either you've got it in a very poor case (or warm pocket with no ventilation), or it's defective.
Pandora alone shouldn't be enough to make the phone hot. I'd suggest try running it with the phone sitting on a table and no case. If it still gets hot after 20 minutes, exchange it. If it doesn't, get a new case.

I also have the feather incipio case. It got so hot it crashed.... Nice case but worried if it keeps getting hot it may, cause, life of phone to, be a lot shorter!!!
If it happens again I'm going to take it to ATT.
Sent from my MB860 using XDA App

My Atrix that I exchanged today was getting warm alot also. Shoot the one I'm using now is warm. I figured the phone just has that problem. I have a friend who complain of theirs getting hot. Neither of us have experienced the shut down issue though. And I get it just from browsing the web!! I would have expected Motorola to discover this temperature problem during testing. They probably decided "it's not extreme, so we'll still sale a couple million." Heck Apple HAS BIGGER issues with signal problem & they are still selling like Red Lobster's biscuits.

ronj1986 said:
My Atrix that I exchanged today was getting warm alot also. Shoot the one I'm using now is warm. I figured the phone just has that problem. I have a friend who complain of theirs getting hot. Neither of us have experienced the shut down issue though. And I get it just from browsing the web!! I would have expected Motorola to discover this temperature problem during testing. They probably decided "it's not extreme, so we'll still sale a couple million." Heck Apple HAS BIGGER issues with signal problem & they are still selling like Red Lobster's biscuits.
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Same here, the bottom of my phone gets warm from just browsing, which I'm not used to at all. However, it's good to know that I'm not the only one, although I wish none of us experienced this.

I seems when im only using edge 3g or hsdpa it gets hot ....not when using wifi
Sent from my MB860 using XDA App

same here. whenever browsing over data it is getting really hot.

INFUSE overheating HELP
So I got a replacement infuse and still I have the same problem temperature on it gets really hot. I haven't let it to hot mainly because I don't have a case or cover on it.... it only gets that hot when using it while charging and its not the battery. The hottest points are the SIM card and top right corner on the back....any help would be appreciated

yea im overclocked soooo i kinda expect some heat +(wile useing my custom webtop it gets real warm and sometimes the setcpu -cpu temp alarm goes off too but i havent had it ever reboot on its own i generaly just pull the batt for a few min and its all good
us-alienv4UL /OC1.3V2.0{webtop2sd(fixed}CWM5.0.2.3atrix4.1

my atrix gets a lil warm and i do have a case i listen to pandora and internet radio all the time for well over two hours! my mom has an atrix also and she has a otter defender and ours gets about the same temp with heavy use with no issues at all

@1ghz and undervolted I'm sitting at 140 degrees running gps
Sent from my MB860 using XDA Premium App

Hot
Same thing... I am using Faux's 2.0 kernel. Using Antutu CPU Master Free for now to adjust speeds. I've seen the temp @ 41C a couple of times. I have the profile set to powersave with a min of 216 and max of 1300.
I have not had any shutdown issues but, I do have an issue with my widgets disappearing on me randomly.

device heat

I've noticed that the device is pretty hot. I'm not sure, which is why I want to verify this with you.
I've used the "Battery Indicator" app which shows that the temp is 34-37 Celsius.
Does that seem about right?
Thank you

yep that's perfectly normal : )

drm111 said:
yep that's perfectly normal : )
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Really? Cause it always feels hot in my hand....
Could it be that I'm just hot (cause the weather here is hot as well)?
What would be too hot ( I mean what temperature ).
I've had the phone restart itself twice yesterday after getting too hot (don't know the temp it was at though)

matanc1 said:
Really? Cause it always feels hot in my hand....
Could it be that I'm just hot (cause the weather here is hot as well)?
What would be too hot ( I mean what temperature ).
I've had the phone restart itself twice yesterday after getting too hot (don't know the temp it was at though)
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34-37c is absolutely normal. Its quite cold where I am atm, and the battery is 37c.
You've also no idea that the phone restarted due to heat. I've gone through 5 replacements now for various reasons, and they all got pretty warm under use. However one of them got stupidly hot, so hot you couldn't even hold onto it without hurting your hand. Thats why I got that one replaced.
And yes, if the ambient temperature is hot, it'll make the phone feel hotter aswell.
None of my GSII's have ever restarted on their own though. Could've been due to an app/widget though.

There has been 2-3 threads on this, one of which I created myself.
It's normal for the device to get quite hot, especially around the camera at the back and the screen near the top of the phone when gaming or watching videos over wifi. It shouldn't get so hot it can't be held though. It also doesn't help if you have a case on the phone, especially a thick gel-type one. I'm currently looking for a thin perforated cover, like the official Samsung one, but unlike that one with protection for the top and the bottom of the device. I suspect these holes will help with heat dissipation.
The phone has inbuilt safety for overheating I believe, although mine has never gotten hot enough to activate it. The phone will shut down if it thinks any more heat will lead to damage.

Pagnell said:
There has been 2-3 threads on this, one of which I created myself.
It's normal for the device to get quite hot, especially around the camera at the back and the screen near the top of the phone when gaming or watching videos over wifi. It shouldn't get so hot it can't be held though. It also doesn't help if you have a case on the phone, especially a thick gel-type one. I'm currently looking for a thin perforated cover, like the official Samsung one, but unlike that one with protection for the top and the bottom of the device. I suspect these holes will help with heat dissipation.
The phone has inbuilt safety for overheating I believe, although mine has never gotten hot enough to activate it. The phone will shut down if it thinks any more heat will lead to damage.
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Thanks!
Was just about to ask about the case, since I bought a black gel one.
So do any of you know of a case that won't affect the heat ( a lot )?
I am honestly afraid to walk with the device without a case so that I don't break the screen (or scratch it) or break the phone in half (it looks so delicate!)

Like I said, the perforated covers look the best for preventing heat build up, although the official Samsung case doesn't protect the top or bottom corners, which perversely are the most likely parts to be damaged if the phone is dropped. I'd like to get hold of a cover that looks like that but with all round protection.

But, is it also "normal" that the phone gets incredibly hot when you play music with headphones on?
I seem to have experienced all the issues everybody went through (except for the shutdown) but nobody ever mentioned music (i am talking about 3 minutes playback not hours!)
Anybody with the same issue?

Take the back case off and smell near the top left of the phone..
When mine got hot a weird smell came from it.

It's probably worth checking with something like osmonitor that you haven't got a stuck task.
A few times mine has got really hot and it was a process using 96% cpu...
Most recently it was SocialHub which I don't even use! Had to reboot the phone to stop it as it wouldn't die.

I also had extremal heating in that area while playing angrybirds and after I move app from SDcard to internal memory - All comes OK. So I suppose it is because your apps ar data (music etc) located on SD and some of them due to speed limits heats during work. (it is in addition to WiFi and other network activity). Cause when I plug SD into comp by adapter and perform long file framsfer it also heats

So is this thing hotter than the original Galaxy S? I can live with the phone at that temp, but any higher is questionable.

It will shut down if it gets to hot. And I guess it takes quite a bit because a few months ago on engadget.com I saw some video of an iPhone a palm phone and I think a nexus one on a grill to see which one will either break or shut down first. And after like a minute on a grill it finally shut off. So I wouldn't worry about it unless its so hot u can't hold it. Once with my evo I was using 4g GPS Bluetooth. And charging the phone and it got up to around 115° (around 46° in celcius) and was fine. I shut it down tho when I noticed it got that high tho haha
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Mine (running XWKE7) went to 50 c when gaming "we rule" in game hub with charger plugged in. No external SD installed though.

Also keep in mind that fatter phones have more space to dissipate the heat. This phone is thin thin. That heat has to go somewhere! That's why I want a case that vents
Sent from my mobile phone using Tapatalk

Only charging... No more words to say...
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I think my phone is sometimes very hot.But after I have ROM KE7 I think is better.
Sent from my GT-I9100 using XDA App

as soon as I start playing "real football 11" i can essentially cook an egg on the phone. Other games are fine though

Could it be due to the installation of overclocking apps? Didn't notice it was this hot during my first few days of usage.

In the first few days after I got my SGS II the phone went really very hot every time I charged it or when I played a game or even when I watched a movie.
Since I use Lite'ning Rom and banned some system apps the problem vanished.
So for me it seems to be a software-sided problem.