New Phone Unresponsive after Charging - Essential Phone Questions & Answers

I received my first Essential phone for Christmas and everything worked fine the first day of use. I left the phone to charge overnight on the official charger and the phone was unresponsive the next morning (no charging indicator, LED, etc.). I tried holding the power button on for an extended period of time and tried to boot into recovery mode, but nothing happened.
Amazon sent a replacement that arrived 2 days ago. I set up the phone again and it worked fine the first day. After leaving the phone to charge for a while the second phone also became unresponsive with the same symptoms as before. I should note that with the second phone, I used the charger from the first phone to charge it too.
I'm now waiting for yet another replacement and I'm assuming there's an issue with my charger since that's the common element between both failures.
Has anyone else experienced anything like this?

This is seriously the identical situation I'm in right now. My second replacement phone that I got 24 hours ago, just turned off shortly after connecting to the charger. Became completely unresponsive. No indicator light, nothing. Happened to my for a replacement as well. Identical. Waiting to hear back from them to see what they are going to do. Honestly I just want a working phone at this point. This is getting frustrating.
Let me know how your experience goes or what they say. I'm at a loss.

Do either of you have another charger to try with?

It never happened to me and I've been using the stock charger as well as the 6P and 2 other aftermarket chargers from Amazon without issues.

wolfhelm said:
Do either of you have another charger to try with?
Click to expand...
Click to collapse
I've tried multiple chargers and multiple AC bricks so far, and even a few different outlets around the house.
They want me to send the device back tomorrow (without a working phone in the mean time.) So they can inspect it and see if there's a "defect" before going any further.

Caltinpla said:
It never happened to me and I've been using the stock charger as well as the 6P and 2 other aftermarket chargers from Amazon without issues.
Click to expand...
Click to collapse
I'm using a variety of chargers.
1. Stock at home at night.
2. LG G6 charger at home
3. Aukey USB-C at home
4. Aukey USB-C at work
5. Custom hardwired charger in my car using a 12-5v DC-DC converter.
Not one issue.

tech_head said:
I'm using a variety of chargers.
1. Stock at home at night.
2. LG G6 charger at home
3. Aukey USB-C at home
4. Aukey USB-C at work
5. Custom hardwired charger in my car using a 12-5v DC-DC converter.
Not one issue.
Click to expand...
Click to collapse
Yeah, same here... I've been using different chargers without any issues.

wolfhelm said:
Do either of you have another charger to try with?
Click to expand...
Click to collapse
I've been using the second replacement phone for about a week now with a new factory charger. No issues so far.
Sent from my SM-G955U using Tapatalk

The only time I had charging issues was with the OEM charger.
Otherwise, I've used a samsung charger, an Anker charger with an adapter, an old Apple wall charger, some random costco charger, no issues.

Related

Problems with new wall charger. Discharging?

I'm having a problem charging my phone. Long story short, I left my phone charger at work and can't easily go back to get it until next week. I went to Best Buy today and bought another wall charger. It said it was compatible with the HTC EVO, and since the Shift also has microUSB and the same battery, I assumed it would be compatible.
I plugged the phone in and it seemed to be working fine, but a few minutes later I checked on it again and it wasn't charging, although it was still plugged in. I unplugged it and looked at the Battery Status when I plugged it back in. First it says Charging (AC) for about 12 seconds, then changes to Charging (USB) for about 14 seconds. After that the battery icon stops doing the charge animation and the Battery Status says Discharging (instead of the usual Not Charging when it's not plugged in at all). I have tried rebooting but it does this every time.
Anyone have any ideas what's wrong? And if I have to just take it back, how can I be sure this won't happen again? Has someone else bought a charger at Best Buy that actually works for the Shift?
Not sure if it makes a difference but I'm running Evervolv.
Any ideas would be appreciated, thanks guys!
Well I've learned my lesson and only use chargers of the same brand as my phone. With a HTC phone ill only use a HTC charger. I've had a phone just completely die from using a off brand charger and had to get a new phone.
Sent from my CM7 powered Shift
Take it back to best buy and try again, might have just been a faulty unit.
About the only problem I have with chargers are the cheap gas station car chargers, I use boost chargers MOTO cliq,Droid,g2(HTC) them all work fine but the gas station chargers just keep my battery where it was when I plugged it in no matter what I do it won't charge but it won't run dead either I dunno its weird
Sent from my PG06100 using Tapatalk
Thanks for the responses. I think I'll try to exchange it for a different brand and see how that works.
yah i would only use htc chargers... i used to have a longer amazon usb cable i connected and charged with my htc adapter. now i can only use it to transfer data, no charging.
I came to the Shift from the Palm Pre. When I was looking to get extra wall and car chargers for the Pre I was told to be sure and get 1000mA output chargers, that anything less than that was not powerful enough to charge the Pre. I have used those chargers with no problems on the Shift.
On a trip in my girlfriends car I plugged her Shift into her car charger. She also had a Pre and now a Shift, so the same chargers. I noticed on the phone it said "Discharging" I then realized I had replaced her car charger a couple of days earlier because it was falling apart with a new one I found in a drawer. When I looked at the charger it was rated at 750mA. I replaced it with the 1000mA charger and have not had the issue since.

Observation: Overheating AC Adapters

I like many people was having issues where the AC adapter would randomly stop charging my tablet. Someones it would start working again soon after and sometimes almost an entire day would go by before it started working again.
Tried the freezer trick with no results. Was going to send it back to Asus when I noticed 2 things.
1. The adapter was very not every time it stopped charging.. hotter than it usually gets when functioning correctly.
2. It only ever stops charging when i'm using a usb 3.0 extension cable.
To test this i stopped using the extension able for about 2 weeks and the adapter functioned properly the entire time. Then last night I reconnected the extension cable and within 5 minutes of of being plugged in charging stopped and the adapter was extremely hot. This obviously leads me to believe that the extension cable is in some way effecting the adapters voltage or something and causing it to malfunction. So I'm curious as to how many of the others who having issues are also using extension cables.
Not the voltage the current the more current it has to push the hotter its going to get and the chargers for these are not designed for extensions they where designed to be small and charge the tf even then there at there limit
Sent from my tf101 using xda premium 1.54Ghz
I also was having trouble with over heating and have been using an 3.0 extension cable. I will stop using it and report back.
hshoem1
its a design flaw with the ac addapters and its one of the reasons that the cable that ships with the transformer is so short
I was just using the cable as is with no extension and it died on my twice. I now have it rigged up to charge from my PC's PSU and only use the adapter when I'm not at my house.
My charger melted my damn usb cable. Thats how hot it got..
I wasnt using the extension cable at the time.
The adaptor would always warm up, which i read was normal. A few days ago, however, i felt some heat on the cable itself.When i reached to the connector, i noticed it had literally melted the rubber casing off the wire.
Im in the process of sending it back today
Just had my second charger die on me! I was charging my Dock and Tablet during class from 2:50-4:10 and when I unplugged it the charger was pretty hot. I went back home and connected the TF to my rigged up PSU charger and then went to class at 6:10 and plugged in the charger and unsurprisingly it wouldn't charge!
Sent from my Transformer TF101 using xda premium
Ive heard reports of people solving these problems by swapping round the mains pins ( I guess only in countries that use 2 pin outlets, UK have 3 )
I am sure this will sound nuts but, put the wall charger in a plastic bag and put it in the freezer for a few hours. Please do not forget the plastic bag. There is a thermal heat fuse inside the brick that needs to be reset. If it is still working the cold will make it reconnect and bring the brick back to working order.
You should make a DIY charger by following "DevCake" thread on DIY AC and DC chargers for the TF.
Hope this helps.
hshoem1
I just do not understand why we would have to go out of our way for their crappy idea of a charger. I understand the idea of not allowing aftermarket chargers because they want the money for the chargers but i mean if you do that then at least make something worth having besides giving us a heater...does this remind anyone of the rrod( red ring of death) for the xbox... to much of a hurry to send out their product they didnt really test EVERY aspect of their device...this makes me sad..and then need to send it back and what not taking up more of our time then not being able to use the tablet because your chargers going back... i wish customer service was better....that is all
just a quick pop here.
but i have found that if you charge the dock and tab separately there are no problems with the adapter. and besides charging while the tab is docked into the keyboard is kinda a waste as its charging the keyboard dock, and at the same time its discharging and trying to charge the tab at the same time. hence causing the strain on the adapter.
besides charging both at once will just kill the keyboard dock in the long run
regP said:
I like many people was having issues where the AC adapter would randomly stop charging my tablet. Someones it would start working again soon after and sometimes almost an entire day would go by before it started working again.
Tried the freezer trick with no results. Was going to send it back to Asus when I noticed 2 things.
1. The adapter was very not every time it stopped charging.. hotter than it usually gets when functioning correctly.
2. It only ever stops charging when i'm using a usb 3.0 extension cable.
To test this i stopped using the extension able for about 2 weeks and the adapter functioned properly the entire time. Then last night I reconnected the extension cable and within 5 minutes of of being plugged in charging stopped and the adapter was extremely hot. This obviously leads me to believe that the extension cable is in some way effecting the adapters voltage or something and causing it to malfunction. So I'm curious as to how many of the others who having issues are also using extension cables.
Click to expand...
Click to collapse
Mine doesn't speed charge my Transformer even without the extension cable. Maybe I'll do some testing with that though and check the heat, since the damn thing doesn't work anymore anyways. Though I might not get any results because of that
---------- Post added at 01:47 AM ---------- Previous post was at 01:46 AM ----------
reaperzero said:
just a quick pop here.
but i have found that if you charge the dock and tab separately there are no problems with the adapter. and besides charging while the tab is docked into the keyboard is kinda a waste as its charging the keyboard dock, and at the same time its discharging and trying to charge the tab at the same time. hence causing the strain on the adapter.
besides charging both at once will just kill the keyboard dock in the long run
Click to expand...
Click to collapse
There are many problems with the charger, many different problems.
I barely use my dock, so I have only been charging my TF standalone. Still stopped working though late last week.
Hmmm, issues here as well...
Charger stopped working at times and then start working again... Now it's not working and sticks with that plan. Pluggin in the charger with the TF turned off makes it boot so something IS happening, it doesn't charge though.
Luckily I have another charger (no original asus but using another adapter + usb-cablethingie) so I can atleast charge it, but still. Was thinking of buying another asus adapter (the travelpack) but really doubting it now if it's a general issue.
Will try the freezer trick anyway and some other stuff... Quite annoying though (for an otherwise excellent product).
i thought the accessories that comes with the TF are all covered under a one year warranty?
and the problem with the adapters suddenly dying is probably the capacitors in the charger or the stepdown transformer in it anyone had a chance to open one yet?
reaperzero said:
just a quick pop here.
but i have found that if you charge the dock and tab separately there are no problems with the adapter.
Click to expand...
Click to collapse
An Asus UK tech support guy actually told me not to charge both the tablet and dock at the same time. Pretty poor if you ask me. They just went silent when I pushed the matter.
They have compromised the design in their desire to make a fashionably tiny charger.
dagrim1 said:
Hmmm, issues here as well...
Charger stopped working at times and then start working again... Now it's not working and sticks with that plan. Pluggin in the charger with the TF turned off makes it boot so something IS happening, it doesn't charge though.
Luckily I have another charger (no original asus but using another adapter + usb-cablethingie) so I can atleast charge it, but still. Was thinking of buying another asus adapter (the travelpack) but really doubting it now if it's a general issue.
Will try the freezer trick anyway and some other stuff... Quite annoying though (for an otherwise excellent product).
Click to expand...
Click to collapse
Actually it is charging, but not with the voltage it requires for the "quick charge". Mine does the same thing. If you turn off the screen or turn off the TF and leave it plugged in, it charges at ~3%/hour. Not very useful if you're a heavy user but better than nothing until you get a new charger.
I may be really lucky: the only time I've ever had a failure to charge, has been fixed by taking off the plug and snapping it back.
Sent from my Transformer TF101 using Tapatalk
tekkitan said:
Actually it is charging, but not with the voltage it requires for the "quick charge". Mine does the same thing. If you turn off the screen or turn off the TF and leave it plugged in, it charges at ~3%/hour. Not very useful if you're a heavy user but better than nothing until you get a new charger.
Click to expand...
Click to collapse
Now you mention this, it indeed does... slow but it does charge. Damnit, luckily I have another charger but this annoys the crap out of me.
dagrim1 said:
Now you mention this, it indeed does... slow but it does charge. Damnit, luckily I have another charger but this annoys the crap out of me.
Click to expand...
Click to collapse
Oh yeah me too
I'm going to get another charger tomorrow when I go pick up a joystick for Battlefield 3
Then I'll contact Asus I guess and get it RMA'ed. Going to try and get some free shipping out of them. Sometimes I am successful sometimes not haha
Spidey01 said:
I may be really lucky: the only time I've ever had a failure to charge, has been fixed by taking off the plug and snapping it back.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
I get the same, snap off the plug convertor and back on again and back in business again!

Nexus 4 official wireless charger issues

I just got my charger yesterday and it doesn't seem to charge properly. I put it on and it'll charge maybe 10% then stop. Take it off and put it back on the charger and it won't start charging unless I unplug the cable from the back of the orb and plug it back in. This is very inconvenient and I'm wondering if the orb just sucks or is it just mine? Please give me input if you have the official wireless charging orb.
Also I've only tried on the 2 latest releases of Paranoid android rom with their kernel as well as Faux latest one. Gonna flash something closer to stock and let it run over night and see what happens
3 pages back overnight! nuts. plus no help so up!
dan.kels.r said:
3 pages back overnight! nuts. plus no help so up!
Click to expand...
Click to collapse
Forget it. Just use the standard usb cable to charge. It's a waste of $70. It's a nice accessory to have but what the heck.
Can't do it lol. Love the concept. Am I really the only one having that problem?
Sent from my Nexus 4 using XDA Premium HD app
I dont have this issue, knock on wood. Mine charges to 99%, then slowly to 100% and then stops the LED, I turn the screen on to see the % and its charging again.
I am not sure how the LED's are displayed, does the LED off mean its done charging and is on battery now?
In either case, Once I see its at 100% and the LED is off, i remove it from the orb, it soon drops to 99%, 98% but stabilizes.
Ya I don't have that issue , mine charges to 100 then stops drops down to 98 then starts charging agn to 100... If I was u I would install factory IMG get it 100% stock and see what happens if u get same results , ID send in for warranty , i like the orb but hate how its not recognized as a charging dock, Romanbb ( aokp) is writing code to change this tho
I THINK ! Franco kernel causes a extra wake lock but not sure actually testing now with stock kernel will test Franco agn tomorrow. only issue I'm having but it works either way
Thanks for the input guys. Gonna go to stock and see what happens
Sent from my Nexus 10 using XDA Premium HD app
Rule #1: Go back to stock.
Rule# 2: RMA it.
Ive had no issues with two phones and 3 of these chargers (one nekkid, another in a case) but everything about my setup is bone-stock.
dan.kels.r said:
Thanks for the input guys. Gonna go to stock and see what happens
Sent from my Nexus 10 using XDA Premium HD app
Click to expand...
Click to collapse
I had the same issue until some bright person told me that the wall plug was a different ampage than the wall plug that came with the N4. 1.2 amps as opposed to 1.8. This made the difference to the problem you are having for me. What are you using in the socket?
Unfortunately the problem I am having now with this Orb (and another Qi wireless charger that I purchased as I thought the Orb was faulty) is that the N4 will turn off n the middle of the night. Not good when you are relying on the alarm clock!!!
In using the cable and plug that orb came with. Which are you using? The cable and plug that the phone came with? And that's fixed your issue except for the turning off?
Northover said:
I had the same issue until some bright person told me that the wall plug was a different ampage than the wall plug that came with the N4. 1.2 amps as opposed to 1.8. This made the difference to the problem you are having for me. What are you using in the socket?
Unfortunately the problem I am having now with this Orb (and another Qi wireless charger that I purchased as I thought the Orb was faulty) is that the N4 will turn off n the middle of the night. Not good when you are relying on the alarm clock!!!
Click to expand...
Click to collapse
Sent from my Nexus 4 using XDA Premium HD app
I'm using the Energizer Qi and have no charging problems.
dan.kels.r said:
I just got my charger yesterday and it doesn't seem to charge properly. I put it on and it'll charge maybe 10% then stop. Take it off and put it back on the charger and it won't start charging unless I unplug the cable from the back of the orb and plug it back in. This is very inconvenient and I'm wondering if the orb just sucks or is it just mine? Please give me input if you have the official wireless charging orb.
Also I've only tried on the 2 latest releases of Paranoid android rom with their kernel as well as Faux latest one. Gonna flash something closer to stock and let it run over night and see what happens
Click to expand...
Click to collapse
I had the SAME exact thing happen! One day I thought, hey, let's switch the charging puck and see if it helps, sure enough it did, and I haven't had the problem since. So, try another puck, the one included with the Orb could be defective, like mine was.
californiarailroader said:
I had the SAME exact thing happen! One day I thought, hey, let's switch the charging puck and see if it helps, sure enough it did, and I haven't had the problem since. So, try another puck, the one included with the Orb could be defective, like mine was.
Click to expand...
Click to collapse
Same thing happened to me recently. It was working, but now mine will charge about 10% and then stop. The only way to get it working again is to reset the power on it either by unplugging the plug or the usb cable. By charging puck, you mean the black plug that connects to the outlet and the other end of the usb cable?
yokuyuki said:
By charging puck, do you mean the black plug that connects to the outlet and the other end of the usb cable?
Click to expand...
Click to collapse
Yeah, you probably have several lying around too, like I did, so just try one until you find one that does the trick.
californiarailroader said:
Yeah, you probably have several lying around too, like I did, so just try one until you find one that does the trick.
Click to expand...
Click to collapse
Thanks, I'll try it out. Pretty ****ty of Google to bundle a defective plug with the wireless charger. I was about to try to RMA mine.
yokuyuki said:
Thanks, I'll try it out. Pretty ****ty of Google to bundle a defective plug with the wireless charger. I was about to try to RMA mine.
Click to expand...
Click to collapse
Did it help?
Having the same issue when wireless charging suddenly stops.
Taking the phone from the charger and putting it back restores charging for a while.
The issue didn't happen earlier, but began from certain time

[Q] Adaptive Fast Charger

Hey guys,
I was charging my note 4 with the adaptive fast charging today, and when I reached about 73% it stopped charging. The brick (plug) was bricked. Did not show any charging, thought it was my cable so i changed the cable around, but no success so I used a different charger (non adaptive fast charger) to charge it, which did work.
Upon discovering this I contacted Samsung and was told that non of my retail stores had any replacements in stock. Now i must wait for them to get a shipment of the order.
My questions are:
1. What could have caused this? My charger is only less than 2 months old.
2. Would using alternative chargers harm the battery or the phone?
Thanks in advance
junstar said:
Hey guys,
I was charging my note 4 with the adaptive fast charging today, and when I reached about 73% it stopped charging. The brick (plug) was bricked. Did not show any charging, thought it was my cable so i changed the cable around, but no success so I used a different charger (non adaptive fast charger) to charge it, which did work.
Upon discovering this I contacted Samsung and was told that non of my retail stores had any replacements in stock. Now i must wait for them to get a shipment of the order.
My questions are:
1. What could have caused this? My charger is only less than 2 months old.
2. Would using alternative chargers harm the battery or the phone?
Thanks in advance
Click to expand...
Click to collapse
Firstly, this should have been posted in the Galaxy Note 4 Q&A, Help & Troubleshooting forum.
Answers to your question:
1. Could be anything, from faulty charger out of the box but was working for a bit, to bad power socket, to lightning strike.
2. Using alternative charger won't harm your phone or battery. Maybe just untick Fast Charging when using other chargers.
Same issue
junstar said:
Hey guys,
I was charging my note 4 with the adaptive fast charging today, and when I reached about 73% it stopped charging. The brick (plug) was bricked. Did not show any charging, thought it was my cable so i changed the cable around, but no success so I used a different charger (non adaptive fast charger) to charge it, which did work.
Upon discovering this I contacted Samsung and was told that non of my retail stores had any replacements in stock. Now i must wait for them to get a shipment of the order.
My questions are:
1. What could have caused this? My charger is only less than 2 months old.
2. Would using alternative chargers harm the battery or the phone?
Thanks in advance
Click to expand...
Click to collapse
I had the same issue..the fast charger just wont charge my Note 4. Got the adapter and cable replaced. They didnt hve it in stock, had to wait a week. ..used the normal charger till them. Normal charger did its job, but took bit longer compared to the fast charger.
burning car charger, Note 4
I just purchased my Note 4, swapped out my sim and then connected it to my Belkin cigarette lighter/USB car charger.
5 minutes later travelling down a freeway ,when smoke started to pour out. I yanked out the chord and
still managed to burn myself with it. 2 weeks later I really needed to charge my phone while camping
thinking/hoping it was my old chargers fault. I also turned off fast charge and it blew my car's fuses and it got
super hot again within seconds. Is this normal. Do I need to know which USB's I can use and where?
Or is my phone busted?
just use a wireless qi charger. it avoids all these issues and no wires to worry about.
fast charging is bad for your phone and battery anyway.
So I cant charge my phone while I drive?
just get a wireless qi car charger cradle.
Has anybody used one of these?
Before I buy one I was wandering if anyone has used one and if its any good?
pages.ebay.com/link/?nav=item.view&id=231814382878&alt=web

Did my cat kill my phone?

Yesterday, my son had his moto z force on the stock charger in his room. With his cat. While he was sleeping, the cat chewed through his charger's cord. The alarm worked to wake him up, but after he snoozed it once, the phone died and now won't boot, charge or be seen by adb or fastboot.
Is it really dead, or is there anything I can do?
Probably just severely drained. Connect to laptop to charge. Occasionally that works for some reason. May take all day for the power to flow in.
Are you using a different charging cable or the one the cat chewed?
Ether Penguin said:
Are you using a different charging cable or the one the cat chewed?
Click to expand...
Click to collapse
Tried two different ones. I repaired the hardwired cable on the original charger, the one that got chewed, and also tried a new Anker cable and my Nexus 6 charging block. Also, the Anker cable and my laptop. So far, nothing. I'm thinking of trying a battery next.
garywojdan81 said:
Tried two different ones. I repaired the hardwired cable on the original charger, the one that got chewed, and also tried a new Anker cable and my Nexus 6 charging block. Also, the Anker cable and my laptop. So far, nothing. I'm thinking of trying a battery next.
Click to expand...
Click to collapse
Don't waste your time messing around. Go to the local Verizon store and test a new Turbo Charger. If it doesn't start charging within a couple of minutes, you have bigger issues from that short. Do know that Motorola has a proprietary wiring scheme and some generic cables will not work.
mrmagloo said:
Don't waste your time messing around. Go to the local Verizon store and test a new Turbo Charger. If it doesn't start charging within a couple of minutes, you have bigger issues from that short. Do know that Motorola has a proprietary wiring scheme and some generic cables will not work.
Click to expand...
Click to collapse
Thanks for the info. I'll check it out. But I don't think the Anker cable is an issue. My other son has the moto z play and he charges it through the PS4 USB port using the same cable.
Update: Cat killed the battery. New battery from eBay and it's all good.

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