Related
HI guys as i reported a few days back my hd died on me so i sent it to them to fix, well theyve got back to me 2day saying that:
"Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair."
they want me to pay 151 sterling for it, what you think shall i pay it? or shall i just buy the dam iphone! its really pissed me off is there any ways around it? is there a way to buy the the motherboard from some where else?
Why isn't the motherboard covered by the warranty? You didn't break the seal did you?
Fallen Spartan said:
If you can't even get phone to start, chances are its a motherboard problem and likelihood is that HTC will just replace motherboard without even looking at whats installed on device. Others have had same problem and they had no problems. However I CANNOT stand by this 100%. It will be a risk!!
Click to expand...
Click to collapse
Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.
crajee said:
Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.
Click to expand...
Click to collapse
But a custom ROM can't damage the motherboard... And since he is specifically talking about a problem "caused by damage that isn’t covered by warranty" and not "we have to charge you because your warrenty is void" I'm not too sure this is the problem...
I would ask them to specify what supposedly damaged the motherboard that isn't covered by warrenty!
I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.
thanks guys im thinking of getting it deliveryed without getting it "fixed" will only cost me 11 quid, and buy a new battery, is there anywhere you guys would recooment getting a new battery from? im assuming that they have managed to turn on the hd, which i couldnt do and panicked and sent it to them within a day, if i can turn it on ill down grade everything and then take it to tmobile as im covered with issurance
Chainfire said:
I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.
Click to expand...
Click to collapse
thanks i mite state this to them they didnt even specifically say how i managed to mess up my MB
i cant even get through to them now seems that all there support numbers are down
You'll find that all companies including HTC will try all methods of getting out of warranty and the fact that you have HSPL on your device (whether or not it was related to malfunction) will be enough for them to void your warranty.
Others have sent devices in and had no problem as device wasn't checked. You have been unlucky.
My device broke at the weekend and seeing as I have 2 HD's I decided it was worth the risk taking it apart. I managed to refix the motherboard due to a faulty loose connection. Took a while to figure it out.
HOWEVER I WOULDN'T ADVISE ANYONE TO DO THIS!!! THIS SHOULD BE DONE ONLY AS A LAST RESORT, AND ONLY IF YOU KNOW WHAT YOU ARE DOING!! ONCE YOU HAVE OPENED DEVICE YOU WILL COMPLETELY VOID WARRANTY!!!!
i managed to get through and spoke to some1 he said that the usb had something to do with the motherboard failing, im gona try getting it sorted through insurance, they are going to send me a more detailed reason for them charging me for repair, ill post it as soon as i get it
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
Click to expand...
Click to collapse
Please let us know HTCs answer - I'm really curious to know what they have to say to your letter!
will do
scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
Click to expand...
Click to collapse
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!
I have sent similar letters in the past - never receiving a response though.
Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?
Fallen Spartan said:
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!
Click to expand...
Click to collapse
didnt think of that dam!
Chainfire said:
I have sent similar letters in the past - never receiving a response though.
Click to expand...
Click to collapse
realy? what did you write? if we make enough of a racket they have to respond 1 day
meandu229 said:
Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?
Click to expand...
Click to collapse
if you send it to them make sure you reflash the stock rom, i would have but the phone wouldnt turn on now there screwing me, so along as your phone works, reflash the stock rom and then send it
scar88 said:
realy? what did you write? if we make enough of a racket they have to respond 1 day
Click to expand...
Click to collapse
Who says they have to? They make enough money out of us already doing what they do. Why do they need to change? I'd be surprised if you get a response (though if you do, post it). I'd imagine they will just stick to what they previousy told you and state warranty is void due to illegal rom installed
Well, I recently sent my phone back to Carphone Warehouse because of a hardware fault. They told me they would repair it for free because it was still under warranty. I was worried that they would realise it was rooted and send it back but the sales rep told me rooting didn't matter
http://dl.dropbox.com/u/6431517/Untitled.jpg - Warranty Card
The warranty card (above) shows that the warranty is only voided if:
3.1. Serial is defaced
3.2. Warranty document altered
3.3. No proof of purchase
Clause 2.3 does state that the warranty does not cover damage resulting from alterations or modifications. However this should mean changing the software should not make a difference. Moreover that the warranty is still valid and NOT voided.
EDIT: I meant to type "won't" in the title, not "don't"
hyperdude111 said:
Well, I recently sent my phone back to Carphone Warehouse because of a hardware fault. They told me they would repair it for free because it was still under warranty. I was worried that they would realise it was rooted and send it back but the sales rep told me rooting didn't matter
http://dl.dropbox.com/u/6431517/Untitled.jpg - Warranty Card
The warranty card (above) shows that the warranty is only voided if:
3.1. Serial is defaced
3.2. Warranty document altered
3.3. No proof of purchase
Clause 2.3 does state that the warranty does not cover damage resulting from alterations or modifications. However this should mean changing the software should not make a difference. Moreover that the warranty is still valid and NOT voided.
EDIT: I meant to type "won't" in the title, not "don't"
Click to expand...
Click to collapse
What about overclocking?
I think, changing the software should not void warranty
Is this the same for the whole world? I recently bought the u8800 from Ibood in belgium (every day a new offer). I'm thinking about rooting it, but don't want to lose my 2 year warranty...
SiM0Th said:
Is this the same for the whole world? I recently bought the u8800 from Ibood in belgium (every day a new offer). I'm thinking about rooting it, but don't want to lose my 2 year warranty...
Click to expand...
Click to collapse
I bought mine from Ibood belgium too, and I rooted, so it's too late for me.
But, you can do a complete restore, so there's no track of rooting.
I rooted my htc desire and I had to send it back so all I did was put the stock rom back on and they replaced it
bealhorm said:
I bought mine from Ibood belgium too, and I rooted, so it's too late for me.
But, you can do a complete restore, so there's no track of rooting.
Click to expand...
Click to collapse
me 2 ( the ibood thing ),
the only problem here is, if it's a hardware failure there is a big change you won't be able to restore it =) ( but also thinking about rooting the device )
warranty is for hardware so they don't give a **** about what soft is inside.
All services just need the reason why it's broke, that's it. If phone was killed because of soft -then yes they won't apply warranty, otherwise - you will always will win any court if service won't repair -because you have right to install in your device whatever **** you want
Only ****ing apple is stupid, but they always loses courts so even unlocking, jailbreaking is legal and only god damn apple want's to control people what they can do and what they can not
Tommixoft said:
warranty is for hardware so they don't give a **** about what soft is inside.
All services just need the reason why it's broke, that's it. If phone was killed because of soft -then yes they won't apply warranty, otherwise - you will always will win any court if service won't repair -because you have right to install in your device whatever **** you want
Only ****ing apple is stupid, but they always loses courts so even unlocking, jailbreaking is legal and only god damn apple want's to control people what they can do and what they can not
Click to expand...
Click to collapse
where did you bought your phone?
i actually doubt this case would apply if buying a phone from Tele2.
Just curious, what happened to the phone?
is it just me can read?
"the warranty does not cover damage result from:
3)..... alteration, modifications.....
5).... installation....."
darkweather said:
is it just me can read?
"the warranty does not cover damage result from:
3)..... alteration, modifications.....
5).... installation....."
Click to expand...
Click to collapse
Your point is wrong, it doesn't cover damage RESULTING FROM which means that if rooting is not the cause of the problem then it doesn't matter (As I stated in my first post). I also said the warranty is "not voided" aka the warranty "can never be used again". That clause said it won't cover damage resulting from....but it will therefore still cover damage NOT resulting from...therefore not voided.
There u have it folks!
I'm SPEECHLESS!!!! Walked in to a NYC Samsung repair center today, with a cracked glass on my back panel.
No -- I understand that I've voided the warranty by tripping knox, but to refuse a to-be-paid, out-of-warranty glass replacement because I have my phone rooted and their "hardware tests are failing" and that's the Samsung policy?????
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Lexee said:
There u have it folks!
I'm SPEECHLESS!!!! Walked in to a NYC Samsung repair center today, with a cracked glass on my back panel.
No -- I understand that I've voided the warranty by tripping knox, but to refuse a to-be-paid, out-of-warranty glass replacement because I have my phone rooted and their "hardware tests are failing" and that's the Samsung policy?????
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Click to expand...
Click to collapse
Wow - really? That sounds like someone has misinterpreted the policy. It's an out of warranty job that should be reasonably charged and that's that - what has knox got to do with anything? Even if the Knox flag wasn't tripped it would still be an out of warranty job. I'd complain to the store manager and probably to Samsung's social media contacts as well because that just doesn't sound right.
Knox cannot affect any repair, paid or not. USA has a law same as the EU about having the right to modify your own phone.
dlotters said:
I'd complain to the store manager and probably to Samsung's social media contacts
Click to expand...
Click to collapse
This came from the store manager -- and trust me, I made my best effort to get all the same points across. The exact wording was this: "as an Authorized Samsung Repair Center, we're obligated to perform a series of hardware tests before returning the phone to the customer. Our hardware tests started failing right away because you have a tripped KNOX counter, so we couldn't proceed with the repair. It's the Samsung policy". Period. I guess their test #1 is, if Knox counter is greater than 0, FAIL. Maybe I should talk to a lawyer and see if I can somehow claim that Samsung wrongfully exposes me to a health hazard (being cut by broken glass) by refusing the repair under a made-up pretext.
Lexee said:
This came from the store manager -- and trust me, I made my best effort to get all the same points across. The exact wording was this: "as an Authorized Samsung Repair Center, we're obligated to perform a series of hardware tests before returning the phone to the customer. Our hardware tests started failing right away because you have a tripped KNOX counter, so we couldn't proceed with the repair. It's the Samsung policy". Period. I guess their test #1 is, if Knox counter is greater than 0, FAIL. Maybe I should talk to a lawyer and see if I can somehow claim that Samsung wrongfully exposes me to a health hazard (being cut by broken glass) by refusing the repair under a made-up pretext.
Click to expand...
Click to collapse
Sounds like the manager is an idiot tbh.
His explanation makes no sense whatsoever.
The whole Knox status voids warranty in the States is crap but even that is irrelevant.
I'd make a noise on their twitter, Instagram, Facebook, etc and probably give their customer service line a call as well (assuming they have one there?) as this manager's stance just doesn't make any sense
Sent from my Galaxy S6 Edge
They are just covering their assess. It's failing a test they perform to make sure everything is in working order. So what happens when they repair the screen and something is not working properly, they will be on the hook to fix it. That being said I don't understand why they can't say if any other problems are there you will have to pay for the fix.
Sent from my SM-G925W8 using Tapatalk
Today I flashed stock recovery, stock kernel, stock ROM, did a factory reset and went back to the same center. I wanted to ask them to retry the same hardware tests again to see if maybe they succeed this time, with all software being stock. They obviously recognized me from the day before, checked the KNOX counter and just reiterated what I had suspected from the outset; that's it's not really about any "hardware test failing", but a straightforward policy. If KNOX is tripped, don't touch the phone for any reason. The manager said, "we have to guarantee any repair work for 90 days. If KNOX is tripped, we can't do that." They told me to try my luck with their main corporate office in Dallas. I guess I'll give it a shot.
Samsung REFUSES a Paid, Out-of-warranty Glass Replacement CITING TRIPPED KNOX...
Lexee said:
T
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Click to expand...
Click to collapse
Why would they change their policy if people just go out and buy a replacement ? They win, they now have two sales instead of one.
Seems redundant & contradictory being 'outraged' and then to open your wallet and give them more cash.
lynxblaine said:
Knox cannot affect any repair, paid or not. USA has a law same as the EU about having the right to modify your own phone.
Click to expand...
Click to collapse
Not sure where your getting EU info from but it's incorrect. They still void your hardware warranty and can refuse repairs / service of any description in the EU if your Knox efuse has been tripped.
Posted using Tapatalk
I will have to find it. Modifying your phone is a legal right in the UK same as usa. If your modification is the cause of the issue they can charge but if unrelated they can't and the warranty remains.
nookcoloruser said:
Why would they change their policy if people just go out and buy a replacement ? They win, they now have two sales instead of one.
Click to expand...
Click to collapse
Nah, come on, I am sure the aim of this policy was not to squeeze the last penny out of their bottom line. it's a major international conglomerate! They sell millions of appliances in every country of the world! This policy literally came out of the mouth of some lazy bureaucrat in charge of handset service, who basically took a quick shortcut and called it a day instead of thinking through the many different possibilities! Hey, to me being out of a few hundred bucks is not the end of the world either. But it's just so WRONG on so many levels! It sends a BAD message about Android, and a BAD message about Samsung! This was not meant to be an Apple shop! I fell in love with this phone -- I switched from HTC One, and I EVEN switched from ATT to TMobile just so I can have unlocked bootloader and modify to my heart's content! And now they're gonna give me this nonsense about tripped KNOX when my issue is broken glass?? BAD, WRONG, STUPID policy! Gosh, I wish I could get this message to a higher level executive rather than customer service.
Anyway, I called the main Dallas headquarters, told them about tripped KNOX and my experience at the NYC center, and the rep told me to send it in to their main service center anyway and see what happens. He wouldn't say if tripped KNOX would be a deal breaker or not. He said generally tripped KNOX is a big deal, but they have more sophisticated equipment than the regional centers typically, they'll examine the phone, see "how" Knox was tripped and take it from there. Sending it in today and going to be without a phone for the next week or so. Hoping for common sense to prevail..
Common sense? Come on, you know that has no place in here...
Personally I have never understood how a software issue could be used to deny a warranty or repair claim on something like a shattered screen. I mean seriously, I now have root access, how did that make my screen crack? Now if my radio or something went wonky I could understand. But a broken screen???
May I suggest buying a replacement glass and making the fix yourself ? I did this myself 3 times on my Z3c and it's actually very easy to do.
This phone isn't really the Z3...
True, but the process should be the same. Heat it up with a hairdryer, remove and then install the new back cover which already has the adhesive on it.
You can watch a tutorial here : https://www.youtube.com/watch?v=5RD44M4J-Rk
And for replacement parts I used this website http://www.witrigs.com/replacements-for-samsung-galaxy-s6-edge
If you don't feel confident about doing this yourself you can go to any phone service and they will do it for you on the spot for a small charge of course.
Should not cost you more than 30$, I bet Samsung will charge a lot more (that is if they agree to repair it).
kind3r said:
And for replacement parts I used this website
Click to expand...
Click to collapse
Wow! Unbelievable! Thank you so much for the reference! The phone feels so solidly built that I didn't even think of researching this because I thought messing with it by hand is totally out of the question! I have it currently shipped to Dallas service center, but if rejected, I will definitely try this! :good:
Update: phone was rejected by the Samsung main service center. "BER", "beyond economic repair". Pathetic.
I've ordered the replacement glass on ebay! Looking forward to making the repair myself! Thanks @kind3r!
*09/09/2015//19:18:50//0001773863//Telephone//ASC*
9/9/2015 6:13 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*09/09/2015//19:18:49//0001773863//Telephone//ASC*
Device rooted/Knox warranty failure
*09/09/2015//08:47:15//0001773863//Telephone//ASC*
9/9/2015 7:41 AM-Jennifer Bastardo: Accessory: sim card tray
*09/09/2015//08:47:14//0001773863//Telephone//ASC*
9/9/2015 7:41 AM-Jennifer Bastardo: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
Wth, Bastard..o
Good luck with the DIY repair, please let us know how it turns out.
Sent from my SM-G925T using XDA Premium HD app
Yeah, figures ...
What I don't understand is why ... the warranty is void anyway and it will be void the next time you turn in your phone anyway.
Perhaps they don't want to assume responsibility for damages that their technicians may do during this repair.
Good luck with your repair, I suggest using some guitar picks so you don't risk scratching the frame.
Also be careful with the broken glass as it may shatter.
That's interesting. Cracked my screen, sent it in for repair and they fixed it even with a tripped Knox counter. But that service center is a douche for doing that. And it sucks that Samsung has one of the best hardware in many expects so sometimes just saying I'm done with Samsung just may not seem like an options if you want top of the line android.
Sent from my SM-G925F using Tapatalk
Hey guys! My baby looks brand new again! Check out a pic! (I put the broken glass in the packaging in which the replacement arrived).
Ended up paying $17 for the glass on ebay and repairing myself. Come to think of it, having rooted my phone I walked away with a much better deal! lol Thanks again to all who stepped forward with advice!
Hi guys, so i rooted my phone in the past. Now the problem is my headphone jack doesnt work at all anymore + It will not charge properly anymore, move it slightly and the damn thing will not charge. Real pain in the ass.
Will i still have warranty? Cheers.
Your Knox is tripped, so if they check for that then you're out of luck, but if they don't, a full unroot of your phone and they should do it.
DON'T tell them about your root, just unroot it and send it, if they say they won't do it then you're out of luck.
soulzero said:
Hi guys, so i rooted my phone in the past. Now the problem is my headphone jack doesnt work at all anymore + It will not charge properly anymore, move it slightly and the damn thing will not charge. Real pain in the ass.
Will i still have warranty? Cheers.
Click to expand...
Click to collapse
Depends on your location/luck.
In the UK everyone I personally know has had hardware issues fixed even with tripped Knox (S6, S7/Edge). Your mileage may vary though
My phone died the other day. Took it into Samsung and miraculously he got it too boot, said I must have had a faulty charger which has shorted the mainboard. But he saw it was rooted and said the warranty is void. Took it home to try and flash stock but it died completely while trying to boot download mode. Exchanged through my insurance now though but cost me the excess.
Westylakey said:
My phone died the other day. Took it into Samsung and miraculously he got it too boot, said I must have had a faulty charger which has shorted the mainboard. But he saw it was rooted and said the warranty is void. Took it home to try and flash stock but it died completely while trying to boot download mode. Exchanged through my insurance now though but cost me the excess.
Click to expand...
Click to collapse
Technically speaking, it is down to the manufacturer to determine that you rooting the phone caused the mainboard to fail. The fact he admitted that it was a faulty charger means your warranty isn't void. Obviously too late now but I would have phoned up Samsung support instead or asked to speak to a higher up at the Samsung store you took it too.
I would of challenged it but wanted it sorted asap because I'm going on holiday. Think the bloke in the shop just wanted to make some cash.
Speak to your network first. You might find they have their own repair service which doesn't involve Samsung which could greatly increase the chances of it being fixed.
i dropped my beloved s8 . the front glass has smashed it is rooted and now i am going to have to try and get it fixed with the insurance which covers accidental damage. has anyone successfully got a phone fixed by vodafone uk after root? i know rooting voids warranty but this is not warranty it is after sales insurance and screen damage has nothing to do with root.
any advice?
there is no mention of root in the terms and conditions for my insurance so i think i should be ok https://www.vodafone.co.uk/terms-an...itions/vodafone-accidental-damage/index.htm#1
the only part that refers to modification in any way is this
If your mobile device has been modified in any way we will only
replace the mobile device, we do not cover the modifications that
have been made.
Modifications are anything that changes the way your mobile device
looks or operates from the original specifications. This includes things
like adding gems, precious metals or making software changes such as
unlocking your mobile device from a network
so sounds like i may be in luck. fingers crossed. i will visit the vodafone shop tomorrow and see how things go.
djisgod said:
i dropped my beloved s8 . the front glass has smashed it is rooted and now i am going to have to try and get it fixed with the insurance which covers accidental damage. has anyone successfully got a phone fixed by vodafone uk after root? i know rooting voids warranty but this is not warranty it is after sales insurance and screen damage has nothing to do with root.
any advice?
Click to expand...
Click to collapse
Rooting doesn't void warranty in UK.
vladimir_carlan said:
Rooting doesn't void warranty in UK.
Click to expand...
Click to collapse
really? everything i have read says it does. but if that is the case then my mind rests alot more easy lol
djisgod said:
really? everything i have read says it does. but if that is the case then my mind rests alot more easy lol
Click to expand...
Click to collapse
They can huff and puff at first but UK is still EU member so they need to comply with EU directive. And I told you that from my own experience. Well not really a warranty issue. But last year I returned an Galaxy S7 to Carphone Warehouse under their "14 days change your mind policy". That S7 still had Omega rom installed. Didn't bothered to return to stock.
Your phone has a Hardware issue, so you shouldn't worry about being rooted.
Rooting doesn't void warranty in the us either, despite what the carriers say.
They can huff and puff all they want, but it's illegal in the us to refuse to honor a warranty repair caused by something unrelated to customization of a device. Turns out all they have to do is say they won't honor it and most people won't even try.
I'm pretty sure rooting can't smash your screen, so you're in the clear ?
phone was returned to vodafone today. they say i should have it back in one week and gave me a ****ty vodafone smart ultra 7 to use as a courtesy phone......going back to a terrible carrier branded android phone really has made me see just how lovely the s8 is......i want my baby back :'(
I am very happy to say they fixed my phone with no complaint about it being rooted. they repaced the front glass, the back glass, the lcd and the side casing. its now as good as new and i am very happy to have my s8 back!