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HI guys as i reported a few days back my hd died on me so i sent it to them to fix, well theyve got back to me 2day saying that:
"Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair."
they want me to pay 151 sterling for it, what you think shall i pay it? or shall i just buy the dam iphone! its really pissed me off is there any ways around it? is there a way to buy the the motherboard from some where else?
Why isn't the motherboard covered by the warranty? You didn't break the seal did you?
Fallen Spartan said:
If you can't even get phone to start, chances are its a motherboard problem and likelihood is that HTC will just replace motherboard without even looking at whats installed on device. Others have had same problem and they had no problems. However I CANNOT stand by this 100%. It will be a risk!!
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Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.
crajee said:
Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.
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Click to collapse
But a custom ROM can't damage the motherboard... And since he is specifically talking about a problem "caused by damage that isn’t covered by warranty" and not "we have to charge you because your warrenty is void" I'm not too sure this is the problem...
I would ask them to specify what supposedly damaged the motherboard that isn't covered by warrenty!
I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.
thanks guys im thinking of getting it deliveryed without getting it "fixed" will only cost me 11 quid, and buy a new battery, is there anywhere you guys would recooment getting a new battery from? im assuming that they have managed to turn on the hd, which i couldnt do and panicked and sent it to them within a day, if i can turn it on ill down grade everything and then take it to tmobile as im covered with issurance
Chainfire said:
I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.
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Click to collapse
thanks i mite state this to them they didnt even specifically say how i managed to mess up my MB
i cant even get through to them now seems that all there support numbers are down
You'll find that all companies including HTC will try all methods of getting out of warranty and the fact that you have HSPL on your device (whether or not it was related to malfunction) will be enough for them to void your warranty.
Others have sent devices in and had no problem as device wasn't checked. You have been unlucky.
My device broke at the weekend and seeing as I have 2 HD's I decided it was worth the risk taking it apart. I managed to refix the motherboard due to a faulty loose connection. Took a while to figure it out.
HOWEVER I WOULDN'T ADVISE ANYONE TO DO THIS!!! THIS SHOULD BE DONE ONLY AS A LAST RESORT, AND ONLY IF YOU KNOW WHAT YOU ARE DOING!! ONCE YOU HAVE OPENED DEVICE YOU WILL COMPLETELY VOID WARRANTY!!!!
i managed to get through and spoke to some1 he said that the usb had something to do with the motherboard failing, im gona try getting it sorted through insurance, they are going to send me a more detailed reason for them charging me for repair, ill post it as soon as i get it
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
Click to expand...
Click to collapse
Please let us know HTCs answer - I'm really curious to know what they have to say to your letter!
will do
scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
Click to expand...
Click to collapse
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!
I have sent similar letters in the past - never receiving a response though.
Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?
Fallen Spartan said:
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!
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Click to collapse
didnt think of that dam!
Chainfire said:
I have sent similar letters in the past - never receiving a response though.
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realy? what did you write? if we make enough of a racket they have to respond 1 day
meandu229 said:
Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?
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Click to collapse
if you send it to them make sure you reflash the stock rom, i would have but the phone wouldnt turn on now there screwing me, so along as your phone works, reflash the stock rom and then send it
scar88 said:
realy? what did you write? if we make enough of a racket they have to respond 1 day
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Click to collapse
Who says they have to? They make enough money out of us already doing what they do. Why do they need to change? I'd be surprised if you get a response (though if you do, post it). I'd imagine they will just stick to what they previousy told you and state warranty is void due to illegal rom installed
For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.
It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
unfortunately you were better off putting your device back to stock before sending it in.
cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
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Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
Click to expand...
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tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!
... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.
HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
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Click to collapse
Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.
Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.
_Dennis_ said:
I broke some resistors on my motherboard.
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How in the hell did you do that?
HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.
Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...
I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.
My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.
So, I have had some weird battery issue during the weekend when the phone would not make the usual bip sound when plugging it to a charger.
Tried multiple chargers and also cables (even to a PC). The phone would randomly not take charge.
I am running a stock 4.1.2 rooted with CWM recovery.
I went to a Samsung Service Centre and completely forgot to flash stock recovery, un-root and use Triangle away ...
They called me a couple of days later and told me that my phone was not covered under warranty (6months old) because it was running some unauthorised software.
I also had to pay a fee of $55 AUD to cover the "maintenance cost"
They didn't do anything to the phone but the phone has not played up since I picked it up on Wednesday ...
My question is, if I require service again on this phone, is the warranty void for good now, even if I flash a stock recovery, un-root and use Triangle away, completely before sending it to Samsung? I'm guessing they would have registered the IMEI/serial number of the phone as "warranty void" right?
If anyone has had a similar issue, would great to know.
Cheers
julien.me said:
So, I have had some weird battery issue during the weekend when the phone would not make the usual bip sound when plugging it to a charger.
Tried multiple chargers and also cables (even to a PC). The phone would randomly not take charge.
I am running a stock 4.1.2 rooted with CWM recovery.
I went to a Samsung Service Centre and completely forgot to flash stock recovery, un-root and use Triangle away ...
They called me a couple of days later and told me that my phone was not covered under warranty (6months old) because it was running some unauthorised software.
I also had to pay a fee of $55 AUD to cover the "maintenance cost"
They didn't do anything to the phone but the phone has not played up since I picked it up on Wednesday ...
My question is, if I require service again on this phone, is the warranty void for good now, even if I flash a stock recovery, un-root and use Triangle away, completely before sending it to Samsung? I'm guessing they would have registered the IMEI/serial number of the phone as "warranty void" right?
If anyone has had a similar issue, would great to know.
Cheers
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My past experiences with other products of various companies. Warranty void means warranty is voided forever. That's how they make money. If you purchased your phone in full with a credit card you should check your credit cards benefits and see if they cover you. My CC extends my warranty for another year and will cover anything. This guy broke his screen and he got his CC company to cover it.
http://boardingarea.com/blogs/viewfromthewing/2012/09/28/credit-card-purchase-protection-pays-to-fix-my-samsung-s3s-cracked-screen/
mhhh yeah I figured it was the case ... I could try to use my CC if I really need to but so far, the phone has been behaving good so I will leave it like that.
Cheers
Your CC, if it supports it, will reimburse you the money you had to spend.
Sent from my GT-I9300 using xda app-developers app
20th May 2016,
After numerous calls to ANOVO, Samsung customer service, Samsung Head quarters, Customer relations, 2 formal complaints letters and 2 emails to Samsung customer service director, 1 email to their head of sales. I was told it was escalated to the highest level.
They have emailed me to confirm that
1. they will send me a brand new sealed replacement phone.
2. refund me the £44.99 repair cost from ANOVO
3. a gear vr as a good will
4. to keep me updated about their internal investigation
Update from Samsung also on #35 and #40
Update from Samsung. What do I do?
"Thank you for contacting us regarding the problems you experienced with your Samsung product.
We arranged for the unit to be inspected by a Samsung Approved Service Centre
Once the engineer inspected the unit they noted that the water resistance test has failed caused by the burnt USB connector. The 5pin header of USB cable is burnt. There is dirt/dust and liquid residue inside the USB connector and cable. The speaker on rear case is damaged and melted next to the USB connector.
The engineer has concluded that the device has liquid damage to the USB connector which has caused a short circuit during charge resulting in heat and burns to the device and cable. I can appreciate that the S7 is advertised as being water resistant, however the product specialist has confirmed to us that the device has been found to be tampered with in some way causing the water resistance test to fail.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
The engineer has noted the unit is repairable.
As the results of this inspection are based on physical evidence as opposed to opinion we are unable to over-turn this position and we apologise for any problems and inconvenience that this process caused.
A service centre called Anovo will contact you with a quote, if you are unhappy with this you can contact them using the details provided with the quote to request the device be returned to you un-repaired.
I am sorry that we cannot offer a more positive outcome for you."
The device was only 10 days old, £639...
I put it on charge overnight, and I noticed it was switched off in the morning. So I switched it back on, there was a pop up message saying the phone had to shut down because of overheat and I saw the battery was charged at 100%. I didn't pay much attention and kept using the phone until that night when I tried to charge it again, I discovered the charging pot and the official cable tip were black and burnt. The phone wouldn't charge anymore and the usb connection couldn't be discovered on a pc either.
Please look at these attached pictures, it looks like it could've started a fire...
After searching extensively on the internet, I learnt that it was highly likely caused by water damage?! I don't understand why... it was dry and charging normally during the night. And even if it contacted water, the moisture sensor shouldn't allow it to charge, and it was charged to 100% and overheated.
I spoke to Samsung and due to get it inspected and they will let me know what the next step is. All I want is a brand new replacement, I don't want a repair cause it was only 10 days old...
Any ideas?
fantasist said:
The device was only 10 days old, £639...
I put it on charge overnight, and I noticed it was switched off in the morning. So I switched it back on, there was a pop up message saying the phone had to shut down because of overheat and I saw the battery was charged at 100%. I didn't pay much attention and kept using the phone until that night when I tried to charge it again, I discovered the charging pot and the official cable tip were black and burnt. The phone wouldn't charge anymore and the usb connection couldn't be discovered on a pc either.
Please look at these attached pictures, it looks like it could've started a fire...
After searching extensively on the internet, I learnt that it was highly likely caused by water damage?! I don't understand why... it was dry and charging normally during the night. And even if it contacted water, the moisture sensor shouldn't allow it to charge, and it was charged to 100% and overheated.
I spoke to Samsung and due to get it inspected and they will let me know what the next step is. All I want is a brand new replacement, I don't want a repair cause it was only 10 days old...
Any ideas?
Click to expand...
Click to collapse
Damn that looks horrible, did you ever get the phone wet? I know it shouldn't have tried to charge if the moisture sensor was tripped. I'm just wondering if Samsung will honor the warranty if the moisture strips are tripped.
Wow...it was scared! I hope Samsung give you a solution ASAP!
Sent from my SM-G935T using Tapatalk
AndroiderM said:
Damn that looks horrible, did you ever get the phone wet? I know it shouldn't have tried to charge if the moisture sensor was tripped. I'm just wondering if Samsung will honor the warranty if the moisture strips are tripped.
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Click to collapse
There were a few raining and stormy days, I was on holiday, but I always wiped it clean and dry. And that shouldn't really cause it to burn? I used Samsung s5 before and Xperia Z1, I even took them to shoot pics in the water, nothing like that happened. And, I don't understand, if there were water in the port, why would it charge to 100%, then got overheated and shutdown, then burn the port?
I'm sending it to Samsung now, I hope they have a good explanation.
fantasist said:
There were a few raining and stormy days, I was on holiday, but I always wiped it clean and dry. And that shouldn't really cause it to burn? I used Samsung s5 before and Xperia Z1, I even took them to shoot pics in the water, nothing like that happened. And, I don't understand, if there were water in the port, why would it charge to 100%, then got overheated and shutdown, then burn the port?
I'm sending it to Samsung now, I hope they have a good explanation.
Click to expand...
Click to collapse
I doubt the water indicators are tripped then since the phone wasn't submerged. They should offer you a warranty replacement, sucks cause you'll lose you warranty on a brand new phone.
@fantasist
What charging-mode did you use: "normal" or "fast charging"?
Defective unit... It happens.
Sent from my SM-G935V using Tapatalk
AndroiderM said:
I doubt the water indicators are tripped then since the phone wasn't submerged. They should offer you a warranty replacement, sucks cause you'll lose you warranty on a brand new phone.
Click to expand...
Click to collapse
just checked the water indicator, it was still in the original color
henklbr said:
@fantasist
What charging-mode did you use: "normal" or "fast charging"?
Click to expand...
Click to collapse
I believe it was on fast charge... It still charges wirelessly by the way
JasonJoel said:
Defective unit... It happens.
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
Let's hope Samsung own up to it
Power Surge?
Just an idea.
Sent from my SM-G935F using Tapatalk
Has anyone come across similar cases with the s7 edge? I couldn't find any except me...
update from Samsung is on the main post, can someone please help with next steps? what they said in there doesn't make sense to me.
fantasist said:
update from Samsung is on the main post, can someone please help with next steps? what they said in there doesn't make sense to me.
Click to expand...
Click to collapse
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
@soka said:
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
Click to expand...
Click to collapse
I can't believe they are really saying I tampered my £639 10 days old phone, so I can let water in and fry it.
@soka said:
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
Click to expand...
Click to collapse
Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
fantasist said:
I can't believe they are really saying I tampered my £639 10 days old phone, so I can let water in and fry it.
Click to expand...
Click to collapse
I doubt anyone would , i think they just getting out of this a bit to lightly.
Had a problem with a Sony device once, i made a big issue of it via my network and social media.
Hot it replaced, could be an option for you.
dave7802 said:
Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
Click to expand...
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I'm going to do that, any help is very much appreciated. I'm not letting Samsung to bully me like this.
dave7802 said:
Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
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That will definitely get their attention.
fantasist said:
I'm going to do that, any help is very much appreciated. I'm not letting Samsung to bully me like this.
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If you are 100% you have not modified it.
Then a case of Bullying IMO.
So go down the route of being a very considered citizen about the content that was on your device.
They quoted Tampered with, Something you have not done.
So now this leave to question the security of the content that was on the device, Do you now need to go and change your passwords on your Banking, Change your Email account passwords?
Tamped with using as a loosely word like that is asking for a come back!
Example how and why it was tampered with, Was it hardware? has the device been opened up?
Have seals been broken?
Does that mean the security of the device was compromised?
Dont be rude, dont be nasty.
The people you are dealing with are following protocol, And there less likely to go that extra mile if your sharp with them.
(I work in a 3rd line Support, and apply this very logic, Rude to me, i wont help, Am here to serve and help so show some respect)
Try typing something up and post it here, am sure some people will help with the wording
(I am not your man, Dyslexia makes it look like a 10 year old wrote it)
As you can see in the pic my Edge's battery is wanting to make a break for it.
The phone is just inside the 2-year warranty apart from it has had many roms flashed and rooted etc, if I return it to stock do you think there will be a problem getting it repaired under warranty at a service centre in the uk?
I mean its clearly a hardware problem, rooting doesn't do that and I would have thought with all the bad battery press they would sort it for me before it burns my house down.
European Union laws mandate that manufacturers prove that you tinkering with the device (rooting etc) caused the defect. In this case that clearly is not possible. So yes, I think you should just flash it back to stock and take it back and see what they say.
Happened the same thing to myself, warranty didn't covered it
JohnTrabusca said:
Happened the same thing to myself, warranty didn't covered it
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What do you mean the Samsung warranty doesn't cover ballooning batteries?!
BigsyBiggins said:
What do you mean the Samsung warranty doesn't cover ballooning batteries?!
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Yes correct, just because I'd a rooted device, they told me that it could have pushed the voltages more than the normal ones and it could be because of that, a complete joke those guys