So about a month ago my faithful of 2 years Note 5 went completely blank. Tech says it is alive and powers up, but the screen was dead. ? I survived the time with an old LG G2 that we keep around for just just incidents.
Repair cost by the carrier was $225 if the screen was the only issue. So I patiently spent time on the internet looking for a replacement. I really like the Note 8, but I am NOT doing that phone lease plan thing and too expensive to buy outright. Well I finally found a like new replacement that claims to only have been used for a month or so by the previous owner Just finished a two hour setup session. ??
Having spent several weeks with the LG G2 can I just say the Note 5 is an amazing phone even two years on now, glad to have you back. Was not planning on having to spend $$$ on a phone for Christmas, but such is life.
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Has anyone had any problems with their refurbished EVOs? So far I've had 4 in the last week and a half, and I have to go back again tomorrow for what I'm going to assume will be my 5th. The power button on my EVO broke, they sent me a refurb. That one had a broken charging port when I got it, another refurb. That one did nothing but a constant boot loop, another refurb. This one came to me with a blown earpiece speaker and an overheating problem that causes the phone to reboot.
I'm sick of spending my family dinner time every day at the Sprint store. Can I be the only one who is having these problems? It seems to me that whoever refurbishes these phones for Sprint has absolutely no quality control department whatsoever. Another (what I consider to be huge) problem is that at one point I was waiting 3 days because the refurb EVOs were on back-order. During that time I had to steal the extra phone on my account back from my mom.
I guess I really can't do much about any of this, but I did write a letter in the hopes that someone will give a damn about just how horrible these refurbished phones are when they reach the consumer. I don't have high hopes though.
It reminds me of the time I drove from Sprint store to Sprint store trying to find a replacement Treo years ago. I hit 5 different stores before I finally got one that wasn't a damaged refurb.
That's the end of my rant. If you're bored enough to have read this far... well, that sucks.
I had my launch day Evo replaced due to the broken power button issue with a refurbished unit. It has worked flawlessly since I got it about 3 weeks ago. It is hardware version 0004.
I had a similar problem to yours. The 3g radio went out on my 31 day old evo, back when i got mine on launch day. Even though I was 1 day over the 30 day exchange policy, they refused to give me a new one. I went through 6 refurbs before they finally decided to give me a new one. Each one was ridiculously bad. One wouldn't turn on. One had a bad charging and hdmi port. One had a whole section of the screen that didn't work. And the worst one, when I got it out of the box, the screen was literally in two pieces. The entire glass part was not glued to the actual phone. I immediately took it back to the store that ordered it for me, and they refused to replace it, saying that I was the one who broke it, even though I didn't even activate it yet. I had to fight with Account Services and customer support for over 2 weeks to get them to finally get me a new one. Everyone I talked to ASSURED me their refurbs were "completely normal" and "rebuilt to factory specs". I didn't know factory specs included the phone coming in two pieces.
On a side note, my girlfriend went through the same thing with Verizon with her old phone last year. It was a touch screen phone, she went through 5 refurbs until they decided to get here a new one. Same thing, every one was so bad. Three of them, the touch screen didnt work at all. One the vibrate didn't work. One would not connect to the internet. And they said the same thing, "all our refurbs are completely tested to work just like a new unit". Yeah right.
That is pretty interesting, pretty crappy of Sprint to do that to you.
However, from my experiences they have some sort of a 3 refurb rule, or it may be 4 and then they are supposed to give you a new phone. I am not sure that this is still a policy but I know I have fallen back on it a few times. Do some digging and see if you can confirm that it still is or bring it up to them at the store. If they **** you around call retention and let them know your fed up and I am more than positive they will take care of you.
Went through 2 myself in the past two weeks and when the third one came in the same way, the rep game me a NIB 004. Guess it all depends on who you speak with and how their day is going! The issue on all of these was the 'sunspot', as I call it. Had my first evo screen replaced 4 months in last year for the same thing. Good Luck!
i just got a refurb last week. i waited over a week cause they were on back order. first thing i did was root it and load cm7 on it. no problems so far.
when i had to get a refurbed moment last year it was a different story though.
My update... Sprint replaced the blown speaker. Had to go back again today because the phone kept overheating and rebooting. A nice technician named Sandi gave me a new EVO. It came with gingerbread, so no root for me. But I am so glad to be through with the broken refurbs. If I had gotten one more broken phone I think I would have had to ditch Sprint. I'm honestly very relieved.
Sent from my PC36100 using XDA App
Anyone having any problem getting refurb replacements? Backordered wise?
Seems to me like you would have saved yourself a lot of headaches if you just checked the phone before you left the store. Everytime I get a phone from Sprint, I go sit in my car for a few minutes and make sure everything is working. It's better than driving all the way home and realizing my phone is broken later. Plus if you come back in right after they give you the phone, and show them the problem, they wont be able to say that it's something you did.
Sent from my HTC EVO 4G using XDA app
After 3 years my phone still works great and battery still holds a charge nearly as good as new. Despite that I took the plunge and got a new Galaxy S late last year.
I'm selling it and my brand new backup. The used phone has only minor superficial marks, the screen is mint, always had a protector, and it already has a good rom on it.
The new phone is exactly that, it's a virgin, as delivered from bell.
ebay links
used phone
new phone
all the best
Neil
I bought my phone almost 2 years ago to the day.........and today I broke it. I was going to upgrade my phone but there doesnt seem to be anything worth wasting my upgrade on. I guess I just wanted to say thank you to such an awesome phone, and the fact I just want to get the same one, 2 years later, just goes to show how awesome this phone is.
eMMC Boot Error - Asurion said "known problem", but no Note 4 replacements left...
So after 3 great years one day my Note 4 gave the dreaded eMMC error. None of the fixes worked (and I tried everything). Clean wipes, factory and custom ROMS between 5 and 7, new PITs - it just kept throwing reboots and hangs. Per Sprint Store and Asurion, the eMMC fail is a "known problem". Said they were out of Note 4s since "so many break". Offered a Note 5 as replacement but I needed a memory card option so they sent the S7 instead. On the day I was in the store to get my S7 activated, I heard them take two separate calls about Notes and MMC errors. What is going on?
Anyway, I am sad to say goodbye to the Note 4. Thanks for all the help making my phone so much better!
Yeah it sucks. Recently this happened for a second time. The first time was a yr ago when the marshmallow update came abs it happened. That time I got an advance exchange for a note 4. At least you're lucky and got an s7. They only offered me a s6 this time, after weeks of fighting with Sprint. Than I go and get a used note 4 from eBay and the seller made a bad purchase off whoever and tried to sucker me with a phone that had deep scratches on the glass, bad image burn, and was flashed many times. Than tried to flip it around that I put the custom kernel on it and tried to get eBay on their side. Well it didn't work and I got my money back, got another note 4 which is in near perfect condition, now rooted and romed with the note 7 Rom. This internal mem only needs to last till the note 8 comes out. Other than the emmc read fail, the note 4 is still a near perfect phone especially running a note 7 Rom. You can still sell the s7 of u want to hey another note 4. It's worth doing. I sold the s6 to pay for the note 4
i got the mmc error too. stock QC1 deoxed rooted with beast kernal, ZL battery and wakelock app. if i didn't find out about the freezer and wakelock i would be seriously annoyed. im only semi-annoyed ; ) as much as i've loved my notes and especially the 4, i think i am calling it quits with samsung. quite possibly moving to a pixel come october. how about you guys? cant seem to find a decent replacement with expandable memory, external battery, and stylus. the rest of the features mostly blend for me from phone to phone.
xxTECRAxx said:
i got the mmc error too. stock QC1 deoxed rooted with beast kernal, ZL battery and wakelock app. if i didn't find out about the freezer and wakelock i would be seriously annoyed. im only semi-annoyed ; ) as much as i've loved my notes and especially the 4, i think i am calling it quits with samsung. quite possibly moving to a pixel come october. how about you guys? cant seem to find a decent replacement with expandable memory, external battery, and stylus. the rest of the features mostly blend for me from phone to phone.
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I waiting till the note 8. Nothing else will have specs like that. I would have moved on to pure Google phones but that's never gonna happen unless they lift that no expandable memory BS.
I had one give me that message, and with having to have it replaced, they offered me two choices: swap it for a Note 5, or use a Note 7 Edge until a replacement came in. Having to have removable media, I opted for the loaner and replacement.
....but now, just 2-3 months after that, my replacement Note 4 is giving me the same error message. If they would give me a S7 Edge without screwing up my upgrade cycle, I'd go for it.....I just need to get through to the Note 8 release.
HeyBeerManTX said:
I had one give me that message, and with having to have it replaced, they offered me two choices: swap it for a Note 5, or use a Note 7 Edge until a replacement came in. Having to have removable media, I opted for the loaner and replacement.
....but now, just 2-3 months after that, my replacement Note 4 is giving me the same error message. If they would give me a S7 Edge without screwing up my upgrade cycle, I'd go for it.....I just need to get through to the Note 8 release.
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That's what I asked for. For a temp upgrade to the edge 7 until the note 8 is released. They wouldn't do it. A note 5 or what I ended up with a s6 is unacceptable. For all the trouble they caused me, I dropped my bill down and now abuse the hell out of data pushing 80 gigs a month after I finally got a decent note 4 from eBay. We just gotta make it a couple more months.
I bought an LG V20 from a sibling living in spain for 300 dollar a new phone packed with all accessories living in a country where lg is not marketed ,everything was ok for Three weeks ,a normal usage suddenly phone frozen and doesnt even turn on tried everything and every trick,what a shame for a flagship phone i m really sad and disappointed after searching i figured out that lg phones suffered bootloops freezes and many issue returned back to my old honor 6 with scratches and smashed screen even battery is better than the new Lg bought with all my salary