Database Users

Feedback for the HTC Europe support

Hello everyone,
I had the famous "Screen freezing/not responding and start menu clicking" problem.
I called by phone to the support in the UK and was told that I need to ship it for repair.
I was a bit afraid to do so in the beginning but after getting my mobile back home (After less then a week!!!), I must let you all know that their support is GREAT!
Not only that they replace the MB but also replaced the bezel that was a bit peeled.
The email response and the phone response was perfect - There is a guy named Abdul Ibrahim that was VERY helpful.
Bottom line, the phone was back and fixed perfectly in less then a week.
Cheers and well done!
Eldi

Would that be a completely new phone, refurbished?
Have you IMEI changed?

Where do you live? UK?

And most importantly:
did you need to produce any proof of purchase? I've got none thanks to crappy Ebay seller...

I had a very good experience with them. I had opened my phone (so warranty normally void) upgraded ROM but they still fixed it and shipped back with 2 day shipping from UK to US.
I personally give them an A+

They changed the Main board and the Bezel.
The phone is the same only with a new IMEI.
Eldi

dubart said:
Where do you live? UK?
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Click to collapse
I live in Israel, that's why I was so surprised to get it quick.
Make sure if you do not live in Europe that you declare to customs BEFORE sending it!
Eldi

sabestian said:
did you need to produce any proof of purchase? I've got none thanks to crappy Ebay seller...
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Click to collapse
No need for a proof of purchase as the warrenty covers 1 year.
The P3600 is not out for more then a year so you are automatically covered!
Eldi

srk said:
I had a very good experience with them. I had opened my phone (so warranty normally void) upgraded ROM but they still fixed it and shipped back with 2 day shipping from UK to US.
I personally give them an A+
Click to expand...
Click to collapse
Totaly agree with you.
A+

Eldi said:
They changed the Main board and the Bezel.
The phone is the same only with a new IMEI.
Eldi
Click to expand...
Click to collapse
If the IMEI is different , its not the same phone!
They send you a refurbished phone , or a new one.

RacerII said:
If the IMEI is different , its not the same phone!
They send you a refurbished phone , or a new one.
Click to expand...
Click to collapse
How could they change the motherboard and keep the same IMEI?
I would have thought that once he said the phone had its MB replaced you had in fact already been told that the IMEI was different.
Am I wrong?
A phone with a different MB _IS_ a refurbished phone, isn't it?

Sorry about that, you are right.

How can I tell if a vibrant is refurbished?

I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
Its going to be refurbished

Probably a refurb. Have you been reading the forums? Plenty of people getting swaps for no reason..
Sent from my SGH-T959

Aren't sellers normally required to identify a refurb? Look for a sticker when you open up the back.

The box
usually they come in a different non printed box. And, the yare supposed to disclose if the unit is refrub look inside behind the battery... etc
Also look at the terms of your replacement insurance in the contract. It usually will have some disclosure LIKE: we will replace with like kind new or equal.... or something like that That is contract-eeze for Refrub

They all come in a white box. That doesn't mean it's a refurbished phone or not. The stickers are usually slightly different too.

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
it will be a refurb unless you are within your 14days.

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?

cubanito1967 said:
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
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yeah. i ordered a replacement on oct 12. The latest info i have from tmobile is that it will arrive on oct 25

why wouldn't it be a refurb?
refurbs have a bad rap

mr2t32 said:
it will be a refurb unless you are within your 14days.
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Click to collapse
Thats not totally true. This phone is constantly backordered so they have no choice but to send out new phones in those situations. Maybe its diff fot tmobile.
If anything happened and I wanted a new phone i'd just report it lost and get one from asurion. I got two mew ones in a row from them.
Sent from my SGH-T959 using XDA App

refurbs are fun! if you replace your phone alot, on the 3rd time, you are eligible for a different phone. my HD2 was borked as bawls. got it replaced with refurbs, which still didn't fix anything, and now I have my shiny new vibrant having phone insurance is great
EDIT: i had my vibrant replaced already and it was a refurb, but still works just fine

i have a replacement, and i dont care if its refurb. or not. fact is it works better then 1st one i had, and as long as its a samoled screen and all specs work what difference does it make? besides once its rooted with one click lag fix the phone is blazingly fast

I got my replaced and now its still perfect after 1 month.

Getting a refurb is bad for factory warranty purposes. That is why lots of people don't like them. Manufacturers track manufacture dates by IMEI, so you can't lie to them. Buying a phone now and getting a refurb from July is bad.
Sent from my SGH-T959 using XDA App

Did I receive an "open box" N7100....?

I just received my beautiful white N7100 and I purchased through Amazon Prime with Bluetekusa as the seller and I noticed that the box has NO seals on it like I have seen on almost every single unboxing and there was a fingerprint on the screen underneath the screen protector which is why I know that it has been opened... I did receive a US adapter inside the box but I think that they should be sealed and supply that as an external addition IMO... I am just really cautious when it comes to spending $700 on a phone that I have no idea where it came from and it has been opened...But, I am going to keep it and make sure it works correctly because I have been saving up for quite awhile and don't just wanna turn around and ship it right back.. Also, what kind of warranties are offered in the US for a phone like this (if any) cause I would like to be protected from at least mechanical failures... Thanks for any info or suggestions in advance!!

That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium

Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app

What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
His story:
vaud27 said:
hi. this is my first time posting on xda. i bought 2 galaxy note 2 from gray market(ghills) for me and for my sister. i checked the seals before opening the box. everything is fine and i bought the 2 note after checking it. when i got home i checked everything again and i see that my note 2 is already rooted. it has an app called supersu and i check the custom binary download and it says yes and the system status is also custom instead of official. i checked the other note but it is fine. i texted the owner of the shop where i bought the note and he told me that it is impossible for them to fake the seal of the box. he's also my 'suki' so i am confident in dealing with him. do you think they can fake the seal of the box and gave me a second hand unit? the unit is good as bnew in appearance. it has no dent or hairline scratches. the plastic in the back and in the front where also there when we open the box. even the charger, battery and the headset where still in the plastic just like the other note that i bought and everything is clean.
Click to expand...
Click to collapse
Sent from my GT-N7100 using Tapatalk 2

Jobiza said:
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
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Fokas. said:
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
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prinzhernan said:
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
Sent from my GT-N7100 using Tapatalk 2
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Click to collapse
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!

shojus said:
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
Click to expand...
Click to collapse
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2

prinzhernan said:
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
I live in the US and it's an International phone so I guess Squaretrade says that it has to have a US warranty to be covered... Sucks!

I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2

3rd party resellers on Amazon are generally sketchy. I'd get from Newegg or wait on Amazon themselves to sell it direct. Too many shenanigans with resellers. They are generally shady people.

Nutsonfire said:
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:

shojus said:
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
Click to expand...
Click to collapse
Roaming on t mobile? Weird. I guess just factory reset or flash a clean unbranded stock rom.
Sent from my GT-N7100 using Tapatalk 2

i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs

daddioj said:
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
Click to expand...
Click to collapse
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.

ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
Click to expand...
Click to collapse
I guess in his case there was deceit involved as his phone had a nick on the top. I don't know how that could happen if your only intent was to put a charger in.
Sent from my GT-N7100 using Tapatalk 2

ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
Click to expand...
Click to collapse
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg

if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.

daddioj said:
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
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Damn dude, chill out. You got your money back. Move on.

shook187 said:
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
Click to expand...
Click to collapse
new phone to the market. i want it sealed. and now that you bring up the sticker, the one that goes on the back battery cover fell right off because of dirt. it has nothing to do with OCD. product used. scratches. why should we have to pay full price for it. if you bought a new car and before you got in it. the dealer put a scratch in it would you still take it? lol
---------- Post added at 03:11 AM ---------- Previous post was at 03:10 AM ----------
ericshmerick said:
Damn dude, chill out. You got your money back. Move on.
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i'm chill. just responding to what others post. you chill.

This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Anyway, glad you got your money back. Not into getting into an idiotic comment war with you. Have a good one and better luck next time.

ericshmerick said:
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Click to expand...
Click to collapse
? newegg? your joking right. there shipping is a joke. always smashed boxes lol. and 2 peanuts in the box. to protect the product. lets not get started on them ha ha :good:

Note5 SPEN broke and not in the way you're probably thinking

So I was using my SPEN and I went to turn it and put just alittle flex (very minimal) and then I heard a crack sound I looked down and my SPEN was coming apart and then the top came off and a spring fell out to God knows where... Anyone else have this issue?

And now Samsung is saying I have voided my warranty because it broke. This is crap

Sucks. It is a thin little fragile thing. I'm surprised more don't break. Sorry, man.
Sent from my SM-N920T using Tapatalk

another guy posted his a few days ago. split at the same spot. just jb weld it. or super glue.
(Sent from another Galaxy via Tapatalk)

You should be able to buy a spare one. I heard people are getting extras off eBay so they can do the whittling down thing to prevent it from getting stuck when you put it in the wrong way.
Sent from my SM-N920T using Tapatalk

The point is that it broke under regular use not by misuse it should be covered as warranty. And not be something I have to purchase.

matt.b.powell said:
And now Samsung is saying I have voided my warranty because it broke. This is crap
Click to expand...
Click to collapse
Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault. ?
Surely you can or will be able to buy a replacement SPen, i notice they sell replcements for all the other not devices.

tallazzPilipino said:
another guy posted his a few days ago. split at the same spot. just jb weld it. or super glue.
(Sent from another Galaxy via Tapatalk)
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Click to collapse
If I could find the spring I would...

almost makes me want to split mine just to re-glue it and prevent that accident. loll
(Sent from another Galaxy via Tapatalk)

matt.b.powell said:
If I could find the spring I would...
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Click to collapse
And now I just found the spring.. Thank goodness.

tallazzPilipino said:
almost makes me want to split mine just to re-glue it and prevent that accident. loll
(Sent from another Galaxy via Tapatalk)
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Click to collapse
Probably a good choice

Fizzy2k said:
Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault.
Surely you can or will be able to buy a replacement SPen, i notice they sell replcements for all the other not devices.
Click to expand...
Click to collapse
Luckily there isn't really a way for them to know which device is mine since I did not give any personal information. So they can't hold up their argument of my warranty is now void.

Fizzy2k said:
Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault. ?
Click to expand...
Click to collapse
you should have a 1-yr manufacturer warranty that usually the eBay seller handles for you, meaning you'd have to send it to them, then they would send it to the manufacturer. i'm selling a N5 duos right now, but confirmed with the original seller (from Taiwan) that should the buyer i'm selling to need any warranty work, they would just need to contact the original seller and provide them the IMEI # of the handset (to confirm it was originally theirs) before sending it to them.
(Sent from another Galaxy via Tapatalk)

tallazzPilipino said:
you should have a 1-yr manufacturer warranty that usually the eBay seller handles for you, meaning you'd have to send it to them, then they would send it to the manufacturer. i'm selling a N5 duos right now, but confirmed with the original seller (from Taiwan) that should the buyer i'm selling to need any warranty work, they would just need to contact the original seller and provide them the IMEI # of the handset before sending it to them.
(Sent from another Galaxy via Tapatalk)
Click to expand...
Click to collapse
Thanks, I'll keep that in mind. You can never be too sure with these eBay sellers but thanks again

Fizzy2k said:
Thanks, I'll keep that in mind. You can never be too sure with these eBay sellers but thanks again
Click to expand...
Click to collapse
seems no better than buying one "legit" and calling samsung on the warranty on mfg defect, lol.

Well T-Mobile replaced it for me for free... Best buy was going to do it but they didn't have anymore in Stock so keep that in mind

Mine broke a different way. The top cap came off.
imgur. com/ckrlqob (remove the space)

matt.b.powell said:
And now Samsung is saying I have voided my warranty because it broke. This is crap
Click to expand...
Click to collapse
does buying a new pen un-void the warranty? lol

Ugh. Finally my issue. Of course searching for the spring brings up related results. Any search for it breaking in general brings up the endless results of the useless putting it in backwards crap.
Mine litterally fell apart inside the phone. The pen part was stuck inside for a few days. The spring vanished and its $20 for a new pen on ebay.
I was definitely butthurt for a while.
---------- Post added at 09:52 AM ---------- Previous post was at 09:51 AM ----------
matt.b.powell said:
And now I just found the spring.. Thank goodness.
Click to expand...
Click to collapse
Have you glued it together yet? Could you measure the spring of not?

xdathekilljoy said:
Ugh. Finally my issue. Of course searching for the spring brings up related results. Any search for it breaking in general brings up the endless results of the useless putting it in backwards crap.
Mine litterally fell apart inside the phone. The pen part was stuck inside for a few days. The spring vanished and its $20 for a new pen on ebay.
I was definitely butthurt for a while.
---------- Post added at 09:52 AM ---------- Previous post was at 09:51 AM ----------
Have you glued it together yet? Could you measure the spring of not?
Click to expand...
Click to collapse
Sorry I went to the store and they replaced it for me no questions (t-mobile) and the Samsung store in Best Buy was willing to as well but they were out at the moment. I would try going to best buy and talking to them. You could try to use a proportion algorithm to figure out how large the spring is. Glueing it did not work by the way, but I just tried super glue as I didn't have any epoxy.

Imho everyone with locked bootloader should pray his/her phone gets bootloop now

Weird title, isn't it? Thing is I am a bricked device sufferer. And I couldn't repair it in my country cause it has motherboard problem. See I am seeing still some new users are getting motherboard problem out of nowhere. There has been an unofficial news that some devices manufactured before September 2015 are having motherboard problem. So only solution is replacing the motherboard. I didn't know this info before buying a new G4.
As a root enthusiast, I would definitely unlock my bootloader by now. But I cannot do that as it will void my warrenty if anything goes south again. U can already find many unlocked bootloader owners are having motherboard issue (even recognised developer S3V3N also), so obviously they cannot claim warrenty anymore. This is a painful feeling that when or whether my device will have motherboard problem again.
LG isn't saying anything officially why this problem is arising. There must be a specific motherboard batch that is having the bootloop issue and LG must know it. If LG were a good company who think about their consumers, not only profits, they would already publish a list of IMEI of those devices or at least give some ideas how to identify which devices may have the issue. Right now it's completely uncertain if my new device will ever get bootloop issue and if so, when???? I wish my phone would get into bootloop now since I am having locked bootloader, so that I could replace the motherboard and then use my phone free of tension the way I want.
I don't know if you guys understand my pain, but it's a matter of humanity. Not everyone is capable enough to buy a new phone twice or thrice a year, right?
Sent from my LG-H815 using Tapatalk

If you haven't voided your warranty then send it back and get a replacement. If you have voided the warranty, then that is surely the risk you take when deciding to root etc?

I didn't root or do anything to my phones if I couldn't afford to buy a replacement right away. Perhaps you should also err on the side of caution.

mgolder said:
If you haven't voided your warranty then send it back and get a replacement. If you have voided the warranty, then that is surely the risk you take when deciding to root etc?
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Click to collapse
hey man, try to understand the point. breaking yr screen is one thing, getting yr phone soaked in water is one thing, but getting faulty motherland in a almost new device is totally unpredictable and uncool and should not be. a brand new device should not have such a major issue. but as it persists, being a leading OEM, LG should acknowledge it publicly or help people find out a solution. that's what I meant. suppose if I would know that my device has already a faulty motherboard inside which is prone to cause trouble, I could go now and ask for a replacement. That would be convenient, isn't it?
lurker316 said:
I didn't root or do anything to my phones if I couldn't afford to buy a replacement right away. Perhaps you should also err on the side of caution.
Click to expand...
Click to collapse
Sent from my LG-H815 using Tapatalk

But the fact remains that if the phone is as it left the factory, and was bought brand new from a retailer, then you are entitled to a repair or exchange. So just do that.
Sent from my PLK-L01 using Tapatalk

See, LG has stated that they cannot maintain the full scope of the warranty. If the motherboard is shot, and it has nothing to do with what software you've installed, why would LG not honor the warranty?

You are correct in some units being defective before the September builds. Sprint has listed a recall with their technicians and T-Mobile has been replacing bootlooping devices no questions asked. The way to determine the date of manufacture of your device is in the first 3 numbers of the serial number. The first number would be the year, so a 5 means 2015. The next 2 numbers are the month. So 09 would be September.

Do units made after May 2015 show HW rev other than 1.0?
Doug B.

KennyG123 said:
You are correct in some units being defective before the September builds. Sprint has listed a recall with their technicians and T-Mobile has been replacing bootlooping devices no questions asked. The way to determine the date of manufacture of your device is in the first 3 numbers of the serial number. The first number would be the year, so a 5 means 2015. The next 2 numbers are the month. So 09 would be September.
Click to expand...
Click to collapse
So an s/n starting with 509 would be safe than?^^

Darkmasterhk said:
So an s/n starting with 509 would be safe than?^^
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Click to collapse
That is what it sounds like as Sprint was told "before September"

Does that only count for US devices or are devices globally affected? I have 507 on a H815-EUR in Germany.

nitrous² said:
Does that only count for US devices or are devices globally affected? I have 507 on a H815-EUR in Germany.
Click to expand...
Click to collapse
Mine was bought in Germany and starts with identical serial number.
Already motherboard replaced....

chaki- said:
Mine was bought in Germany and starts with identical serial number.
Already motherboard replaced....
Click to expand...
Click to collapse
Yeah, but why has yours been replaced? Had it have the listed symptoms? Mine doesn't.

THX for this post - H815 EU (bought in Slovakia) already at seller and waiting how they will deal with that - Also similar problems appeared in Poland (developer S3V3N from here), another thread in troubleshooting section started by some Thailand and Israeli users.

nitrous² said:
Yeah, but why has yours been replaced? Had it have the listed symptoms? Mine doesn't.
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Mine has started to restart itself outta nowhere. But before that i had installed the z cpu app and strangely it showed that the processor its clocked at 1.2 ghz...
After the bootloop started it couldn't been stopped till the battery died. It got crazy hot of course.
Tried to charge it. It did charge a bit then stopped charging either. And it was officially dead?.
Send it for repair.
After two weeks i got it back. On the repair report was stated that motherboard was unable to repair so they put new one. And a new usb port too.

nitrous² said:
Does that only count for US devices or are devices globally affected? I have 507 on a H815-EUR in Germany.
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It is global and effects a small percentage of the ones made before September.

Samsung had similar probs 3 years ago with the s3 sudden death bug that was a faulty emmc controller chip literally thousands had their motherboards replaced, plug it in at night wake up dead phone mine worked fine for 11 months then just died
Sent from my LG-H815 using Tapatalk

Everyday new users are facing bootloop problem. All having serial no 505....... But most of the devices were made on that batch.. I am getting frustrated. Exactly feeling like the Thread Title. I wish I could go to LG & change my current device to a new one.....
Sent from my LG-H815 using Tapatalk

KennyG123 said:
You are correct in some units being defective before the September builds. Sprint has listed a recall with their technicians and T-Mobile has been replacing bootlooping devices no questions asked. The way to determine the date of manufacture of your device is in the first 3 numbers of the serial number. The first number would be the year, so a 5 means 2015. The next 2 numbers are the month. So 09 would be September.
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this is just the piece of enlightenment we all need. many peeps in my region speculate if the bootloop are software related or heat related

Are there an Vs986 (Verizon) confirmed faulty motherboards?