Phone becoming unresponsive/keyboard unresponsive-anybody else with this issue? - Essential Phone Questions & Answers

Anyone from Essential on here?
Sorry, don't know why the title is in bold....
This just started several days ago. It has gotten to the point of really becoming a return and refund issue. I want to like this thing but I can't have it locking up frequently. Turning the screen off sometimes helps-sometimes not. A restart normally fixes it for a little while.
I am running stock with a few added apps like mail, etc. Fingerprint is off.
Like I asked up top, anyone else suffering through this?

I returned the phone it was so bad.....
boidsonly said:
Anyone from Essential on here?
Sorry, don't know why the title is in bold....
This just started several days ago. It has gotten to the point of really becoming a return and refund issue. I want to like this thing but I can't have it locking up frequently. Turning the screen off sometimes helps-sometimes not. A restart normally fixes it for a little while.
I am running stock with a few added apps like mail, etc. Fingerprint is off.
Like I asked up top, anyone else suffering through this?
Click to expand...
Click to collapse
Between the keyboard becoming unresponsive and the phone locking up, it was enough to warrant a return to Best Buy. I'll try again when they make another manufacturing run and in a different color. I do like the Essential and would like to own one.

I get this sometimes as well. I'll try to switch inputs while typing and it will freeze and become unresponsive until I reboot the phone. Im going to reset my phone one of these days to see if it helps.

I have done this and it seems better, not sure if it's a placebo or not but give it a go!
https://forum.xda-developers.com/es...phone-random-lockup-fix-t3706747/post74582801

Are you using any custom keyboard like Gboard or swiftkey? If not, Does switching to either of those help?
boidsonly said:
Anyone from Essential on here?
Sorry, don't know why the title is in bold....
This just started several days ago. It has gotten to the point of really becoming a return and refund issue. I want to like this thing but I can't have it locking up frequently. Turning the screen off sometimes helps-sometimes not. A restart normally fixes it for a little while.
I am running stock with a few added apps like mail, etc. Fingerprint is off.
Like I asked up top, anyone else suffering through this?
Click to expand...
Click to collapse

Related

[Q] Weird issues.

I haven't heard anything about these, so these may just be me, BUT.
Since I got my new Atrix, I've had a myriad group of strange annoyances that are really starting to annoy me.
1. (Minor) Even when connected to wifi, it randomly will disconnect/stop working on the network, then reconnect in a few seconds. This isn't really an issue for me, though.
2. Occasionally (more recently), about a 5th of the screen (a bar across the top) will stop responding to touch. It's sometimes solved by turning the screen off or switching orientations, but sometimes not.
3. Sometimes the touchscreen will suddenly act like there's a touch somewhere else on the screen, or respond strangely to my inputs. For example, I just attempted to move an app around the homescreen, and it would return to its original square as soon as it was moved into a different one.
I am rooted, and have webtop over hdmi enabled. Other than that, though, I don't have anything weird installed. Is this happening to anyone else? Is my touchscreen faulty? Am I asking too many questions? Are these "features"?
hippodragon9 said:
I haven't heard anything about these, so these may just be me, BUT.
Since I got my new Atrix, I've had a myriad group of strange annoyances that are really starting to annoy me.
1. (Minor) Even when connected to wifi, it randomly will disconnect/stop working on the network, then reconnect in a few seconds. This isn't really an issue for me, though.
2. Occasionally (more recently), about a 5th of the screen (a bar across the top) will stop responding to touch. It's sometimes solved by turning the screen off or switching orientations, but sometimes not.
3. Sometimes the touchscreen will suddenly act like there's a touch somewhere else on the screen, or respond strangely to my inputs. For example, I just attempted to move an app around the homescreen, and it would return to its original square as soon as it was moved into a different one.
I am rooted, and have webtop over hdmi enabled. Other than that, though, I don't have anything weird installed. Is this happening to anyone else? Is my touchscreen faulty? Am I asking too many questions? Are these "features"?
Click to expand...
Click to collapse
Yeah, "features". More like a reminder of how easy we have it. But seriously, you might have done something in the rooting process or it could be hardware. It seems you have more than one issue with the screen itself. I would unroot and exchange it for a new one.
Yeah, I guess I'll try backing up and resetting storage, or maybe exchange. Thanks, though.
I actually had the first two problems. Just return it
Never live in the past but always learn from it.
Tennis11 said:
I actually had the first two problems. Just return it
Never live in the past but always learn from it.
Click to expand...
Click to collapse
Yeah, i definitely think there were some bad batches in the initial release and they realize that because when I brought mine in for a "software" issue they just replaced it lickity split, no questions asked. Didn't even charge me restocking
Alright, yeah. We'll see how easy Amazon Wireless is about returns.
Interestingly, problem number 2 only happens in generic Android "lists", like the first menu of Application settings.

Random issues on separate days (SM-935FD)

Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Does anyone have any feedback on this? Thanks!
I have the first problem on my phone.
But I didn't use adobe lightroom
and I've seen many user reported this problem in many different threads. it seen a known issue.
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
I have the second problem; sudden vibrations with no reason, no app pending or anything else; I start to think it is associated with the Smart Alarm being activated (in Advanced settings).....
Anyway, really a bug, in fact the Smart Alarm and Smart Stay are known for having made other problems previously, but seems they didn't correct all the bugs.....
eyeatoma said:
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
Click to expand...
Click to collapse
If there's a dead pixel I would return it.... There has been alot of people talking about freezing and rebooting... I've experienced too.... Most likely a software issue.... When I got the S6 last year my phone would reboot 3-5 times a day until a software update came out.... The continuous vibration I haven't heard anyone talk about... But if your still in you grace period I would get another phone for the pixels alone... Too nice and new to have to deal with that
Galaxy S7 edge
Hey, I have the same phone with the same firmware. I experienced the freezing right after I opened the camera from the lock-screen, it lasted for a few minutes and then went away. I'm waiting till Sunday to get the OTA and if I don't, I'm just going to update using Odin, considering how the firmware for the SM-G935FD and SM-G935F is the same.
Sounds good, thanks for the advice guys... I went to Samsung, and they said they would replace the phone for the dead pixel... Will take a week to arrive, but I'm just glad it's getting replaced...
I would return it immediately while it is within your return period.
eyeatoma said:
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Click to expand...
Click to collapse
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Double post
hagba said:
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Click to expand...
Click to collapse
Thanks Yerevan... I wanted to wait to see if I'd get an OTA update... Do you have the changelog for this firmware? What are the updates/improvements. THanks!
i mostly had camera freezes from lock screen and random reboots.... hopefully a software update will fix it

Ghost touch issue

It seems my phone has a problem of ghost touch. The status bar slides down automatically and randomly. I turned on developer mode to see what happened, it seems, some coordinates near (320, 0) are clicked very often with no reason at all. It annoys me a lot since it interrupts my normal operation. Did someone has the same problem? And how do you solve it? Thanks
I had the same issue. top right of my screen would think it was being touch when it wasnt.
Yes, my wife's ph-1 has this issue. the ghost touches liked a bunch of Instagram posts, it was hilarious seeing my wife's reaction to this, and then she had to go back and unlike a bunch of crap posts.
But this is an issue and very serious one. I believe this could be also causing battery drain if it interacts with OS and causes deep sleep not to kick in when it should. If the issue happens again I will be contacting support to get this BS sorted out.
I have this issue on the oreo beta although it will keep touching the same spot continuously for about a minute or so and if it happens while the phones locked i cant do anything till it stops luckily its been happening less and less often
I had this happen on one phone but not the others, worse when the phone got hot
i think it's the screen, if you look closely, its not flat. Mine is kinda wavey at the edges, like there's a little too much adhesive, and i think that waviness gets worse when the phone gets hot, and causes the phantom touch
glasscitysd said:
I have this issue on the oreo beta although it will keep touching the same spot continuously for about a minute or so and if it happens while the phones locked i cant do anything till it stops luckily its been happening less and less often
Click to expand...
Click to collapse
It was gone for 3 days and now the problem is back today. I tried to restart in safe mode and problem is still there so it is a system issue, not caused by third party app.
Same issue here. No rhyme or reason I can see as to why
Mine was happening on my old PH-1 without the earpiece screen, but i got the new version i got has no issue.
This issue is very annoying I'm thinking of returning the device to Sprint and getting another but since it happens so random I wouldn't even be able to show them the issue. Thought it was an issue with the oreo beta but after going back to stock I still have the issue starting to regret buying this phone
I've never experienced this issue on mine
Bump. Been happening to me on Oreo beta. About once or twice a day it happens. I just lock and unlock the phone and it stops. It's weird. I think it has something to do with the screen sensitivity. It's more prone to happening when the device screen is all smudgy or if I just washed my hands.
I have the same issue too.
https://www.youtube.com/watch?v=wbHtJLQEU7o
Me too
Same issue here as well. I did the touch sensitivity trick as well and still getting it. Hope its a software issue and not a hardware one.
I haven't encountered ghost touch but encountered slow responding touch issue. Sometimes the touchscreen will respond to my command slower like 3-4 secs after i touch the screen. Every time this issue appears, a restart of my phone will clear it. Very likely software issue. I'm still on nougat, hopefully they fix it on Oreo before it goes out of beta.
My first PH-1 would become touch unresponsive for 30+ seconds all the time (it was fully updated at the time). It seemed to happen more frequently when I was typing on the stock keyboard. I eventually returned it and bought another several weeks later. I've had no issues with the new one-quite happy with it. I'm running the Beta2 update and enjoying it.
boidsonly said:
My first PH-1 would become touch unresponsive for 30+ seconds all the time (it was fully updated at the time). It seemed to happen more frequently when I was typing on the stock keyboard. I eventually returned it and bought another several weeks later. I've had no issues with the new one-quite happy with it. I'm running the Beta2 update and enjoying it.
Click to expand...
Click to collapse
That's good to know. Mine also happened when using the keyboard occasionally as well. I have a replacement set coming as my original set's packaging did not come with the pull tab on the box and there was a fingerprint smudge at the back of the phone when i took the phone out of the box the first time. I presumed mine was a used/returned set, not new as what i had ordered. Hope the new set fixes the issue.
My phone has the same issue whenever I'm charging it and using it at the same time it's registering multiple touches when I'm using just one finger on the screen, it mostly happen when I'm doing a long press action. In developers option I have show taps enable so I'm able to see all ghost touches.
I fixed my ghost touch issue with a simple hard reset.
It will come back sadly

Lock screen freezes

Hello XDA,
This is my very first community post so please don't judge if I do something wrong here
Let's cut to the chase. I am a happy owner of the OP6T 8/256gb phone and I am super happy with the device, however, I have been having an awkward issue. From time to time, couple of times a day, my phone would not recognize neither double tap nor the power button to wake the display up. Usually out of frustration I press the power button couple of more time, but nothing happens. Then after 3-4 seconds the display wakes up and even opens the camera (because I pressed the button couple of times, but not in a fast way...). Afterwards, the phone works without an issue until same thing happens hours later.
So my question is if anyone is experiencing anything similar and found the culprit of it?
If you need any additional info on my settings, please let me know!
It is not the worst thing that could be happening with a new phone, but you know, one expects the brand new phone to work 100% of the time
Looking forward to your replies and ideas!
Many thanks,
Donatas
It's happened to me only recently. I'm rooted with magisk 17.3 running a few modules such as dual speaker, Google dialer framework and viper. I was on stock kernel, but switched to Smurf kernel without any hiccups so far.
Well I am full stock, even with stock launcher... That's why it bothers me that it is happening:/ thanks for your reply
Donis.za said:
Hello XDA,
This is my very first community post so please don't judge if I do something wrong here
Let's cut to the chase. I am a happy owner of the OP6T 8/256gb phone and I am super happy with the device, however, I have been having an awkward issue. From time to time, couple of times a day, my phone would not recognize neither double tap nor the power button to wake the display up. Usually out of frustration I press the power button couple of more time, but nothing happens. Then after 3-4 seconds the display wakes up and even opens the camera (because I pressed the button couple of times, but not in a fast way...). Afterwards, the phone works without an issue until same thing happens hours later.
So my question is if anyone is experiencing anything similar and found the culprit of it?
If you need any additional info on my settings, please let me know!
It is not the worst thing that could be happening with a new phone, but you know, one expects the brand new phone to work 100% of the time
Looking forward to your replies and ideas!
Many thanks,
Donatas
Click to expand...
Click to collapse
Yes this has happened to me, glad to see I'm not alone.
It happeneds randomly, like few times a day, not too frequent to render the device unusable, but enough to be irritating - especially when it's a brand new device.
My setup;
*Rooted
*Magisk (viper & YouTube vanced module)
*Stock kernel
I'm at a loss as to what's the cause of this issue, it's very weird, it could just be an oxygen os bug that will be resolved by OnePlus. Who knows. Hopefully if more people comment about this here - we will eventually get to the bottom of it.
So far on 9.0.6 build the issue appears to have been fixed, I have not had any random temporary lock screen freeze.
Can anyone else confirm this?
krohme said:
So far on 9.0.6 build the issue appears to have been fixed, I have not had any random temporary lock screen freeze.
Can anyone else confirm this?
Click to expand...
Click to collapse
Glad to hear it is fixed for you!
Unfortunately, since the update, I already experienced it 4 times...
Even more so, sometimes now the phone would randomly stop playing music from Soundcloud (I dont know about other apps, i predominantly use Soundcloud).
I love the phone but it is a little shame that some of these features are failing
Hope 1+ will fix this and we all be happy!
Yeah, sometimes my device doesn't respond to double-tap. Usually I just have to double-tap again and it wakes up. I haven't noticed the issue with the power button, but I rarely use that to wake the device. I did have a situation recently where the device wouldn't wake from a screen tap no matter how many times I tried. I can't recall if using the power button woke it or if I had to force a reboot. But that's only happened that one time.
I just updated to 9.0.6 a day ago. I don't think I've experienced any non-wake issues since then. Really haven't been paying that close attention, I guess.
I believe I am having this issue. I just flashed 9.0.7 from TMO and I'm rooted with magisk v4a and vanced. I get random freezes where I can't tap anything on my screen. I have to turn it off and on with the power button.
I experience this as well. I thought it was just an isolated thing, and it's kinda annoying...
It's very irritating. I'm trying to pin point it and so far I notice it with Firefox and Spotify transitions.

Random reboots

Anyone here had experienced random reboots? It constantly happening to me different days, with no reason. I do not know what could be wrong.
mejonoobpoako said:
Anyone here had experienced random reboots? It constantly happening to me different days, with no reason. I do not know what could be wrong.
Click to expand...
Click to collapse
Using this device for 3 weeks and I've been experiencing this since last week. It hasn't happened during the day yet but at night it does. When I wake up my phone is either at the 'unlock sim card' screen when it's connected to my charger or just off and I have to boot it up. The latter is very annoying as my alarm doesnt work then.
I fear it's a hardware (battery or mobo) issue but hope it's a software one as it's happening only during the night so far. I'm in the process of unlocking my bootloader as of an hour ago and hope a clean install / flashing an older version of miui or flashing miui.eu may fix this.
I have low hopes for Banggood customer service where I ordered the phone...
Edit: please do chime in if others have experienced this or have advice on troubleshooting like logging the crashes or smth, I'm a big noob in this regard.
It happens to me randomly. No specific time of the day, but not always, its been getting frequent though. Before its like every 2 to 3 weeks, now i'am having it every week. There are also times that the phone becomes hot, not very but noticeably hot, then it freezes so I have to force reboot it. If someone out there knows whats going on please enlighten us.
mejonoobpoako said:
It happens to me randomly. No specific time of the day, but not always, its been getting frequent though. Before its like every 2 to 3 weeks, now i'am having it every week. There are also times that the phone becomes hot, not very but noticeably hot, then it freezes so I have to force reboot it. If someone out there knows whats going on please enlighten us.
Click to expand...
Click to collapse
Okay it seems I was pretty dumb and had the auto-schedule turned on under Security -> battery -> settings -> schedule on/off. Had it set at turn on at 00:00 and off at 07:15. However, I thought this settings was to turn on and off the battery saver mode lol. I turned the whole thing off and hope I won't find my phone rebooting at night now.
Did you find a solution? It has been happening to me too. When I am playing a game, or doing skype calls, or just randomly, It happened a few times also when I tried to use google photos, it is more and more often.
aguskun said:
Did you find a solution? It has been happening to me too. When I am playing a game, or doing skype calls, or just randomly, It happened a few times also when I tried to use google photos, it is more and more often.
Click to expand...
Click to collapse
Yeah, see my comment above. For me I actually accidentally set it up to reboot. Random reboots often point to a faulty battery, possibly loose connectors.

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