Lock screen freezes - OnePlus 6T Questions & Answers

Hello XDA,
This is my very first community post so please don't judge if I do something wrong here
Let's cut to the chase. I am a happy owner of the OP6T 8/256gb phone and I am super happy with the device, however, I have been having an awkward issue. From time to time, couple of times a day, my phone would not recognize neither double tap nor the power button to wake the display up. Usually out of frustration I press the power button couple of more time, but nothing happens. Then after 3-4 seconds the display wakes up and even opens the camera (because I pressed the button couple of times, but not in a fast way...). Afterwards, the phone works without an issue until same thing happens hours later.
So my question is if anyone is experiencing anything similar and found the culprit of it?
If you need any additional info on my settings, please let me know!
It is not the worst thing that could be happening with a new phone, but you know, one expects the brand new phone to work 100% of the time
Looking forward to your replies and ideas!
Many thanks,
Donatas

It's happened to me only recently. I'm rooted with magisk 17.3 running a few modules such as dual speaker, Google dialer framework and viper. I was on stock kernel, but switched to Smurf kernel without any hiccups so far.

Well I am full stock, even with stock launcher... That's why it bothers me that it is happening:/ thanks for your reply

Donis.za said:
Hello XDA,
This is my very first community post so please don't judge if I do something wrong here
Let's cut to the chase. I am a happy owner of the OP6T 8/256gb phone and I am super happy with the device, however, I have been having an awkward issue. From time to time, couple of times a day, my phone would not recognize neither double tap nor the power button to wake the display up. Usually out of frustration I press the power button couple of more time, but nothing happens. Then after 3-4 seconds the display wakes up and even opens the camera (because I pressed the button couple of times, but not in a fast way...). Afterwards, the phone works without an issue until same thing happens hours later.
So my question is if anyone is experiencing anything similar and found the culprit of it?
If you need any additional info on my settings, please let me know!
It is not the worst thing that could be happening with a new phone, but you know, one expects the brand new phone to work 100% of the time
Looking forward to your replies and ideas!
Many thanks,
Donatas
Click to expand...
Click to collapse
Yes this has happened to me, glad to see I'm not alone.
It happeneds randomly, like few times a day, not too frequent to render the device unusable, but enough to be irritating - especially when it's a brand new device.
My setup;
*Rooted
*Magisk (viper & YouTube vanced module)
*Stock kernel
I'm at a loss as to what's the cause of this issue, it's very weird, it could just be an oxygen os bug that will be resolved by OnePlus. Who knows. Hopefully if more people comment about this here - we will eventually get to the bottom of it.

So far on 9.0.6 build the issue appears to have been fixed, I have not had any random temporary lock screen freeze.
Can anyone else confirm this?

krohme said:
So far on 9.0.6 build the issue appears to have been fixed, I have not had any random temporary lock screen freeze.
Can anyone else confirm this?
Click to expand...
Click to collapse
Glad to hear it is fixed for you!
Unfortunately, since the update, I already experienced it 4 times...
Even more so, sometimes now the phone would randomly stop playing music from Soundcloud (I dont know about other apps, i predominantly use Soundcloud).
I love the phone but it is a little shame that some of these features are failing
Hope 1+ will fix this and we all be happy!

Yeah, sometimes my device doesn't respond to double-tap. Usually I just have to double-tap again and it wakes up. I haven't noticed the issue with the power button, but I rarely use that to wake the device. I did have a situation recently where the device wouldn't wake from a screen tap no matter how many times I tried. I can't recall if using the power button woke it or if I had to force a reboot. But that's only happened that one time.
I just updated to 9.0.6 a day ago. I don't think I've experienced any non-wake issues since then. Really haven't been paying that close attention, I guess.

I believe I am having this issue. I just flashed 9.0.7 from TMO and I'm rooted with magisk v4a and vanced. I get random freezes where I can't tap anything on my screen. I have to turn it off and on with the power button.

I experience this as well. I thought it was just an isolated thing, and it's kinda annoying...

It's very irritating. I'm trying to pin point it and so far I notice it with Firefox and Spotify transitions.

Related

wake up/sleep button acting up?

So, I've noticed that after the update the sleep/wake button has been acting up. I've found that sometimes you need to press it twice in order for it to register. Also then, sometimes after it would wake then fall back asleep within seconds of pressing the button. Anybody else experiencing this?
ztm
Yes! I might be able to second this. Thought I was imagining it.
Not yet able to reproduce it on demand.
I can recreate this and it's driving me nuts. But it wasn't due to the update. It's been happening for a few weeks now.
The power button to wake up the phone has been glitchy since the beginning for me. And the fact that the power button doesn't have good feedback when pressed, gives it some ambiguity whether you really pressed it.
I too am suddenly experiencing problems with the power key, everything works normally except now it no longer responds to a quick push to put it into standby. Long push still works. It was working fine after the update, it just happened suddenly.
You can use Keyguard Disabler, and it will allow you to wake the phone from virtually any "hardware" button.
One other issue is that it disables the lock screen completely, which some people feel is not a solution.
Maybe if you emailed the developer you could request that it not disable the lock screen yet still wake the phone from any hardware button, which I think is what we all want.
Anyway, I have to give it a thumbs up as a temporary, albeit not perfect and very unsecure, solution.
I don't have your problem, but as a former iphone user, I'm used to the home button to wake up the phone.
I'm having all kinds of problems since the update. This is one of them.
I agree with you.. for some reason. My battery drains like a mothafuga now. Today for exampe.
, I went to work at ten. Went to break two hours later and the battery was at 82% from 98%.. just sitting there idling.. why??
I also experienced this and also sometimes it wont wake up at all. It registers no input. I have to pull the battery and restart the phone.
I'm getting this, discussed it briefly elsewhere in this forum..
It's got gradually worse over the last few days for me. If you're still in your 14 days I'd ring now to get a replacement. I'm going to have to send mine off and be without it for a week.. Harsh.
Looks like it might be a fairly widespread hardware issue.
^Let us know how the fix goes. I'm not having an issue with it...yet! It's amazing HTC only made 2 hardware buttons and still couldn't have better than 50% success rate
its weird now... the button is acting fine.. dont send it in...... give it a couple days because mine did it a whole ton and then its gone. if you're really partial to your nexi, i'd just keep it... things will probably shape up
How odd, I've kind of discovered if I hold down the left hand side of the power button quite hard with my nail and rock it accross it works OK. Will wait it out like you said and see.
Sleep Button Un Responsive
Im also have the same problems where my Power Button is starting to not respong. I have to pres it like 5 to 10 times before it actually wake up or does anything. Even wile the phone is off like if I pull out the battery. When I put the battery back in, I have to press the button like 7 times before the phone responds and power up the phone.
Any suggestions or solutions?
Will HTC fix this problem for free with an unlocked bootloader?
nope unfortunately i learned that the hard way... $55
>>I agree with you.. for some reason. My battery drains like a mothafuga now. Today for exampe., I went to work at ten. Went to break two hours later and the battery was at 82% from 98%.. just sitting there idling.. why??
----------
Most of you know this but maybe it helps some.
You have to manage it a bit. Turn Bluetooth/Wifi/3G/GPS/AutoSync off when not needed..
Speaking of which.. does anyone know of a smart App that lets you toggle between programmable profiles for the above list of settings?
Also discharge/recharge the battery completely every once in a while. Makes sense to have an extra USB cable @ work as well.

3.1 deep sleep bugs

Hey everyone. Ive been searchnig around and cant find any information on this. I was told that the tablet enters a deep sleep mode to save battery. Ive noticed that while im playing music and the tablet screen times out, after the song finishes it never moves on to the next song. Also when it wakes up the screen is unresponsive for a few seconds. I have tried a few roms and thiese issues seem to be on all of them. Anyone else having this? Any fixes?
i have a similar issue where if the screen is off for longer than about 5 minutes, the wifi disconnects. its not really a problem since it jumps back on pretty quickly, i'm more wondering if anybody else has this. and sometimes, if the screen is off longer than a day or so, it worn't wake up - i have to powercycle it...
simonsgray said:
i have a similar issue where if the screen is off for longer than about 5 minutes, the wifi disconnects. its not really a problem since it jumps back on pretty quickly, i'm more wondering if anybody else has this. and sometimes, if the screen is off longer than a day or so, it worn't wake up - i have to powercycle it...
Click to expand...
Click to collapse
Your wifi is disconnecting due to your wifi policy in settings.
As for the "deep sleep", I've seen this once or twice. Seems to be something endemic to the Tegra chipset itself, as it gets reported on all devices.
the screen not responding i can put up with if i have to. but i have never had these issues with 3.0.1 stock. im not downplaying any of the amazing roms out there. because i know this is an android related bug. i was told i should try another music player as some have a workaround for this issue. but google music on the tablet is the best music player imo. anyone know of a fix? can someone else also confirm that the music issue is present on their device?
Hi,
Same things here : when the screen is off, the player never goes to the next song.
Any fix ?
Siso
I've noticed this deep sleep thing a few times with HC3.1. Can't seem to wake it backup up once it's in it. Don't know about the song issue with it.
Normally when the screen goes off, i just hit the power button and it's ready for me to do my unlock pattern. But when it goes into this deep sleep, it refuses to wake up. I have to hold the power button down for about 10 seconds (no vibration noted). let go, then hold it down for about 8 seconds until I feel the "boot up" vibration.
It hasn't bothered me too much yet. It doesn't seem to do it very often. I guess I use it often enough to keep it from doing it.
simonsgray said:
i have a similar issue where if the screen is off for longer than about 5 minutes, the wifi disconnects. its not really a problem since it jumps back on pretty quickly, i'm more wondering if anybody else has this. and sometimes, if the screen is off longer than a day or so, it worn't wake up - i have to powercycle it...
Click to expand...
Click to collapse
Euclid's Brother said:
I've noticed this deep sleep thing a few times with HC3.1. Can't seem to wake it backup up once it's in it. Don't know about the song issue with it.
Normally when the screen goes off, i just hit the power button and it's ready for me to do my unlock pattern. But when it goes into this deep sleep, it refuses to wake up. I have to hold the power button down for about 10 seconds (no vibration noted). let go, then hold it down for about 8 seconds until I feel the "boot up" vibration.
It hasn't bothered me too much yet. It doesn't seem to do it very often. I guess I use it often enough to keep it from doing it.
Click to expand...
Click to collapse
Yeah, that's what i was trying to describe in the second half of my post. Much better said here, anyone else experiencing this annoying if non-frequent issue?
yes, i have a few times, on 3.01 and 3.1
both of my issues where solved in android 3.2... i am once again happy
Can you all possible update your posts with what build of 3.1 you're using?
I am in the US and was on .08 and my sleep issues from 3.0.1 were completely resolved so I'm trying to find out if it still exists on foreign builds of the ROM.
If you're on the U.S version - I know you don't want to hear this, but you might want to try a factory reset. There could be some settings 'stuck' in the system. A file that didn't get overwritten which was supposed to by the update, etc. Anything can happen. It's like going from 1 version of Linux/Windows to the next using an upgrade when you don't factory reset.
Alternatively, you could also wait for the .10 version being seeded right now to see if that helps. But as I mentioned, I didn't have the issue on my tablet so it's likely some folks are experiencing a software glitch.
Any solution to this? Any good players that would work as they should?
M-XXXX said:
Any solution to this? Any good players that would work as they should?
Click to expand...
Click to collapse
it appears the issue was with android 3.1 itself. try a 3.2 rom. all of the issues are gone

Random shut down

Today I picked up my phone up to send a text and it was no longer powered up. It had randomly shut down.
When I switched it on again I noticed it has lost its battery stats so looks like they were reset or lost. There were no user apps installed on the phone either.
Have you had a similar experience?
You could try to reset it or take it back. Could be defective!!!
Was it somewhere it was hot? Maybe the phone got too warm and hit the shutdown temp?
Honestly hard (read impossible) to tell you what happened. Have any more info / logs?
I haven't had any issues with heat or shutdowns at all. I get 6+ hours SoT every single day at 75% brightness. 100% stock and unrooted. I use my N5 for all the modding aspects like V4A, Xposed, etc. I want this one for Android pay.
Anyways my uptime has been running since I unboxed it on 11/9/15. No issues.
I actually had it reboot in my pocket yesterday on the first day i had it but I already installed a custom ROM so no testing it out now.
RoyJ said:
Was it somewhere it was hot? Maybe the phone got too warm and hit the shutdown temp?
Honestly hard (read impossible) to tell you what happened. Have any more info / logs?
I haven't had any issues with heat or shutdowns at all. I get 6+ hours SoT every single day at 75% brightness. 100% stock and unrooted. I use my N5 for all the modding aspects like V4A, Xposed, etc. I want this one for Android pay.
Anyways my uptime has been running since I unboxed it on 11/9/15. No issues.
Click to expand...
Click to collapse
It was only room temperature. Here in England at 18cc so not too hot, but good point.
I read about the same thing happening with a N5 and it turned out to be a defective mother board.
Guess I should return today then... Bummer
If you just got it, might want to see if it happens again. I had one random reboot the first day and its been fine since.
My phone has started doing the same thing. Twice in 3 hours.
Same here...... 3 times reboot..... And now 2 times shutdowns.
I started having random reboots after I installed greenify. I tried several settings but had the same problem. It rebooted 5 or 6 times a day. I uninstalled it and haven't had any more problems.
I had my phone shut off yesterday and wouldn't boot until I plugged it in (it was at 80% battery). I then noticed that once it booted, it had deleted all of my paired Bluetooth devices.
Sent from my Nexus 6P using Tapatalk
murphyjasonc said:
I started having random reboots after I installed greenify. I tried several settings but had the same problem. It rebooted 5 or 6 times a day. I uninstalled it and haven't had any more problems.
Click to expand...
Click to collapse
Was just having the same problem but it was happening every 30 seconds to a few minutes. Deactivated greenify's device admin ability and now it's gone. Hopefully it stays that way, though if it comes to uninstalling it, that's fine since there don't seem to be as many background apps running on the 6P compared to my verizon LG G4.
Nevermind had to uninstall it.
Shut down, and a little warm
My nexus 6p shut down nearly every day, I just picked it up and it was shut down, I looked under battery and I could see it has been shut down for hours.. hope somebody knows anything about this problem.. I don't think a hard reset will help, because when I got the phone I installed all the update to Android 6.01 (MMB29M) and then I did a hard reset to make sure the phone was as good as it could be..
But maybe I'll try one more hard reset, just to be 110% sure
..
Lars
Danmark.
I'm having this problem too. It happens a couple times a day, and I think it always happens right after I pull it out of my pocket and try to unlock it. I'll feel the vibration from the Nexus Imprint fingerprint sensor, but then the screen doesn't turn on. So I try the power button, and nothing happens because the device is suddenly off. So then I hold down the power button to turn it on, and it boots normally.
Someone mentioned this happening with stock software, which makes me think it's a hardware problem, so we'll need replacement devices. However, I do have Xposed and GravityBox installed, so I need to rule those out first by removing them for a while.
I've had the phone for two weeks now and so far this happened twice.
The only two things that come to mind:
- enabling SRGB in the dev settings
- using a bluetooth headset
Has anybody pinpointed whether this is a HW or SW issue!?
How common is this ... I've seen ppl complaining in this thread and in Reddit also on random reboots as well
Thx
Still happening...
I am having the same issue. Did the reset to factory with no help. Phone was not hot, was sitting on my desk with 81% charged battery. This is the 3rd or 4th time in a week it just shuts itself off for no reason. Has anyone found anything??
I'm having this problem too, now on DVP 3 it's even worse. But I notice today that alarm clock works, but the screen won't. So I think is a SW related, the screen won't wake up, and after a while if you press the buttons the phone reboots. Anyone have e ideas how to fix this?
Enviado de meu Nexus 6P usando Tapatalk
facing this problem since may security update, on purenexus , dirty unicorn and rr rom. dont know if it hw or sw or simply power button getting pressed accidently.
I think I need to reopen this post, coz' I've been facing thif problems for so many times this week so I google around and come to this post.
Has anyone come to a workaround or point out if it is software or hardware related yet...? If it's hardware then I think I'm gonna go for a replacement then!!!
If you haven't done so already, go vote in the "early shutdown" poll

Random issues on separate days (SM-935FD)

Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Does anyone have any feedback on this? Thanks!
I have the first problem on my phone.
But I didn't use adobe lightroom
and I've seen many user reported this problem in many different threads. it seen a known issue.
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
I have the second problem; sudden vibrations with no reason, no app pending or anything else; I start to think it is associated with the Smart Alarm being activated (in Advanced settings).....
Anyway, really a bug, in fact the Smart Alarm and Smart Stay are known for having made other problems previously, but seems they didn't correct all the bugs.....
eyeatoma said:
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
Click to expand...
Click to collapse
If there's a dead pixel I would return it.... There has been alot of people talking about freezing and rebooting... I've experienced too.... Most likely a software issue.... When I got the S6 last year my phone would reboot 3-5 times a day until a software update came out.... The continuous vibration I haven't heard anyone talk about... But if your still in you grace period I would get another phone for the pixels alone... Too nice and new to have to deal with that
Galaxy S7 edge
Hey, I have the same phone with the same firmware. I experienced the freezing right after I opened the camera from the lock-screen, it lasted for a few minutes and then went away. I'm waiting till Sunday to get the OTA and if I don't, I'm just going to update using Odin, considering how the firmware for the SM-G935FD and SM-G935F is the same.
Sounds good, thanks for the advice guys... I went to Samsung, and they said they would replace the phone for the dead pixel... Will take a week to arrive, but I'm just glad it's getting replaced...
I would return it immediately while it is within your return period.
eyeatoma said:
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Click to expand...
Click to collapse
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Double post
hagba said:
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Click to expand...
Click to collapse
Thanks Yerevan... I wanted to wait to see if I'd get an OTA update... Do you have the changelog for this firmware? What are the updates/improvements. THanks!
i mostly had camera freezes from lock screen and random reboots.... hopefully a software update will fix it

Touch to show doesn't work sometimes.

Anyone else see this? Usually works that all of a sudden I need to press the power button to turn the phone on.
I think I have found the issue.
I believe it's pocket mode and the sensor stops reading and thinks it's covered
Yeah. It happens to me every so often. See this thread, https://forum.xda-developers.com/oneplus-6t/help/lock-screen-freezes-t3869001. It was really starting to get bad when I was on 9.0.6. Sometimes even hitting the power button wouldn't wake it immediately. I'd have to hit it a few times, which would then trigger the camera. Since I updated to 9.0.7, it hasn't happened as frequently, maybe only a couple of times. I hadn't considered it possibly being related to pocket mode since I notice it mostly when I pick up the phone off of my desk.
worldsoutro said:
Anyone else see this? Usually works that all of a sudden I need to press the power button to turn the phone on.
Click to expand...
Click to collapse
I'm having the exact same issue. Twice today aleady. Hope it gets fixed.
sharksfan7 said:
Yeah. It happens to me every so often. See this thread, https://forum.xda-developers.com/oneplus-6t/help/lock-screen-freezes-t3869001. It was really starting to get bad when I was on 9.0.6. Sometimes even hitting the power button wouldn't wake it immediately. I'd have to hit it a few times, which would then trigger the camera. Since I updated to 9.0.7, it hasn't happened as frequently, maybe only a couple of times. I hadn't considered it possibly being related to pocket mode since I notice it mostly when I pick up the phone off of my desk.
Click to expand...
Click to collapse
Yeah I take the pocket mode comment back. I only noticed it happening the device was covered but it has happened the times within two days where the device is out on my desk. I can't find a cause or pattern it's just annoying.

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