Random issues on separate days (SM-935FD) - Samsung Galaxy S7 Edge Questions and Answers

Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!

Does anyone have any feedback on this? Thanks!

I have the first problem on my phone.
But I didn't use adobe lightroom
and I've seen many user reported this problem in many different threads. it seen a known issue.

Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?

I have the second problem; sudden vibrations with no reason, no app pending or anything else; I start to think it is associated with the Smart Alarm being activated (in Advanced settings).....
Anyway, really a bug, in fact the Smart Alarm and Smart Stay are known for having made other problems previously, but seems they didn't correct all the bugs.....

eyeatoma said:
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
Click to expand...
Click to collapse
If there's a dead pixel I would return it.... There has been alot of people talking about freezing and rebooting... I've experienced too.... Most likely a software issue.... When I got the S6 last year my phone would reboot 3-5 times a day until a software update came out.... The continuous vibration I haven't heard anyone talk about... But if your still in you grace period I would get another phone for the pixels alone... Too nice and new to have to deal with that
Galaxy S7 edge

Hey, I have the same phone with the same firmware. I experienced the freezing right after I opened the camera from the lock-screen, it lasted for a few minutes and then went away. I'm waiting till Sunday to get the OTA and if I don't, I'm just going to update using Odin, considering how the firmware for the SM-G935FD and SM-G935F is the same.

Sounds good, thanks for the advice guys... I went to Samsung, and they said they would replace the phone for the dead pixel... Will take a week to arrive, but I'm just glad it's getting replaced...

I would return it immediately while it is within your return period.

eyeatoma said:
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Click to expand...
Click to collapse
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/

Double post

hagba said:
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Click to expand...
Click to collapse
Thanks Yerevan... I wanted to wait to see if I'd get an OTA update... Do you have the changelog for this firmware? What are the updates/improvements. THanks!

i mostly had camera freezes from lock screen and random reboots.... hopefully a software update will fix it

Related

Issues since updating my Bravo

I would like to start this out by saying that I have had my Bravo since January 16, and have loved every minute of it. This has been my first Android (Came over from my iPhone 3G). I was extremely excited to finally get the upgrade to 2.2, even though I decided to wait to officially download it OTA.
Since I got my phone, I had no more than three to five apps force close on my using the stock launcher. I rarely noticed much of any lag while working with my phone, and I never once had any issues with the phone rebooting itself on me.
Since I updated my phone on Saturday I've been plagued with all of these issues. Immediately after updating, I noticed my phone was running very hot, and my battery drained to 50% within an hour or two without me even running anything stressful on it. I restarted it twice and since then I haven't noticed any significant issues with my battery, or the phone seeming to run it's processor excessively.
But, I have constant lag, making tasks that were extremely quick and easy before the weekend be significantly more difficult and frustrating. Today I've even noticed that the lag is so bad that I am not even able to use Swype because the phone takes so long to register any touch's it doesn't register anything other than the first and last letter I swyped across. In addition, my phone has rebooted itself 3 times within the last three days I've been using it, an issue that has not happened once in the three months before this weekend.
I will regularly be trying to do things on my phone and it will lag, causing the phone to freeze for 20-30 seconds at a time, and then trying to perform every touch it received in those 20-30 seconds in a scant second after it recovers.
I have noticed some issues not regarding lag, but sometimes it has been difficult for my phone to initiate calls. I have tried to call my wife, and it took 5 times before the call would finally go through, it was immediately ending the call right after I pressed the call button.
I love my phone and the capabilities of the Android system. Until now I haven't had any problems at all with it. Can you help me try to figure out what's happening, and if there are any ways to fix my phone? I haven't gotten around to rooting my phone since I've gotten it, but have been planning on it.
roadkizzle said:
I would like to start this out by saying that I have had my Bravo since January 16, and have loved every minute of it. This has been my first Android (Came over from my iPhone 3G). I was extremely excited to finally get the upgrade to 2.2, even though I decided to wait to officially download it OTA.
Since I got my phone, I had no more than three to five apps force close on my using the stock launcher. I rarely noticed much of any lag while working with my phone, and I never once had any issues with the phone rebooting itself on me.
Since I updated my phone on Saturday I've been plagued with all of these issues. Immediately after updating, I noticed my phone was running very hot, and my battery drained to 50% within an hour or two without me even running anything stressful on it. I restarted it twice and since then I haven't noticed any significant issues with my battery, or the phone seeming to run it's processor excessively.
But, I have constant lag, making tasks that were extremely quick and easy before the weekend be significantly more difficult and frustrating. Today I've even noticed that the lag is so bad that I am not even able to use Swype because the phone takes so long to register any touch's it doesn't register anything other than the first and last letter I swyped across. In addition, my phone has rebooted itself 3 times within the last three days I've been using it, an issue that has not happened once in the three months before this weekend.
I will regularly be trying to do things on my phone and it will lag, causing the phone to freeze for 20-30 seconds at a time, and then trying to perform every touch it received in those 20-30 seconds in a scant second after it recovers.
I have noticed some issues not regarding lag, but sometimes it has been difficult for my phone to initiate calls. I have tried to call my wife, and it took 5 times before the call would finally go through, it was immediately ending the call right after I pressed the call button.
I love my phone and the capabilities of the Android system. Until now I haven't had any problems at all with it. Can you help me try to figure out what's happening, and if there are any ways to fix my phone? I haven't gotten around to rooting my phone since I've gotten it, but have been planning on it.
Click to expand...
Click to collapse
Something probably is messed up in the upgrade process.
Simple solution, flash the 2.2 sbf and you should be good.
roadkizzle, Something doesn't sound right at all with your update. I would try to remove the battery for a minute and reboot. If you still have issues I would try a factory data reset. If that doesn't cure your ills then flashing the 2.2sbf as bandroidx suggested may be in order.
Alright, I flashed the SBF file to the phone through RSDLite, and from what I can see it went through correctly. My only question now is do you think I'll need to try to re-install the full update? Or is that similar to what I did?
roadkizzle said:
Alright, I flashed the SBF file to the phone through RSDLite, and from what I can see it went through correctly. My only question now is do you think I'll need to try to re-install the full update? Or is that similar to what I did?
Click to expand...
Click to collapse
flashing the sbf already updated your phone to 2.2. You don't need to do anything else
I hope reflashing did the trick for you. That experience sounds nasty...
Sent from my MB520 using XDA App
Well, after a couple of hours of playing with my phone it's seeming better. I have been playing a few games of Worms, and my normal surfing the internet and so far I haven't noticed any real lag. The test will be my day through tomorrow.
I was just really confused because I was following the instructions from the Flashing SPRecovery SBF to a Motorola Droid youtube video, and his SBF file really seemed to only change the recovery screen. It looked like he still had to go through the actual update.zip process to make the actual updates to his phone.
Alright it's official, flashing the sbf did not fix the lag issues. My phone hasn't had a critical malfunction and reboot itself yet today, but the lag is unbearable.
roadkizzle, It sounds like you are still having issues. If you look at the system version in "about phone" in settings menu does it say version 37.4.0.MB520??
Yes, it says Version.37.4.0.MB520.ATT.en.US
roadkizzle said:
Alright it's official, flashing the sbf did not fix the lag issues. My phone hasn't had a critical malfunction and reboot itself yet today, but the lag is unbearable.
Click to expand...
Click to collapse
what apps do you have installed?
look in task master and get rid of any auto-ends and reboot and see if that makes a difference
Well, immediately after removing the AT&T apps from the auto-end list and rebooting, I thought I noticed some lag initially, but I've let it run for a few days now doing everything I was before and I've not been having any of those issues recently.
I'm not sure what it was. I wasn't very aggressive adding apps to my auto-end list, really just Maps and the AT&T apps. I added maps after a while because when I would use it once it would stay open and I'd notice later on that it would have been a major consumer of my battery, and I couldn't figure out how to close it fully.
Glad to hear things are going better. I had some issues totally unrelated to the apps I had in auto-end but pulling all of them off of auto-end got rid of the issues. Froyo is supposed to minimise the need for having to add apps to auto-end in task manager. Regards
(SIA for the long post)
roadkizzle - my situation sounds very similar to yours and I wanted see if you are also seeing a couple of other symptoms I've seen beyond what you have indicated. This has been an issue from early on for me. At first it seemed to be associated to when the battery was low, but it is now ever increasingly interrupting my use of the phone. I was hoping 2.2 might resolve some of this, but it hasn't.
Background: Purchased/activated phone early Jan 2011; recently upgraded to the 2.2 sys and used the official channels; all apps I've added are lightweight stuff (ex: notepad-type stuff, weather widget) and I have pushed most unused stuff to the auto-end list.
Similar symptoms: I see the same power drain and high CPU usage when using maps/navigator (really evident on a recent trip). Still monitoring if some of that can be attributed to use of the GPS.
I'm getting a similar lag though I wish it was only for the short period you are seeing. I've only rarely been able to just put the phone down and have it responsive when I get back to it. Maps/Navigator were especially susceptible to this problem, and it seemed consistent with the 90%+ CPU usage often seen when they are running.
I don't use swipe, but the keypad is most often what is being used when the lag kicks in... the entire phone just goes completely unresponsive, including any and all other input such as the hardware home/back keys, etc.
In addition: Better than half the time that the qwerty touchpad becomes unresponsive, I see sporadically entered random keystrokes to my messages... everything from initiating the voice input to entering several dozen spaces or just simple random characters. This happens at a random, often changing rate and I see the keys lighting up and the haptic responses happen as if I were touching the keys, but they are not from any delay in the input. Once ruling out an exorcism, this has started me thinking I might have a hardware issue with the touchpad. The phone has not been dropped or roughed up in any way, so if it is HDWR, it's a manuf issue.
Luckily.... in 99% of the cases where this happens, using the HDWR power button to cycle the screen through a sleep and back resolves the issue. Not a big deal unless you have to do it 3 times to send one text/mail. This has me constantly thinking about items on the auto-end list but I have not unearthed anything to support that.
The other 1% of the time I have had to reboot the phone, but in those cases I can't rule out 'user issues' due to just pure frustration. Task Manager has become my most freq used app, but often I see everything at 0% CPU and/or not running.
I'm wondering if any of these additional symptoms sound familiar...
thx.
humanque said:
(SIA for the long post)
roadkizzle - my situation sounds very similar to yours and I wanted see if you are also seeing a couple of other symptoms I've seen beyond what you have indicated. This has been an issue from early on for me. At first it seemed to be associated to when the battery was low, but it is now ever increasingly interrupting my use of the phone. I was hoping 2.2 might resolve some of this, but it hasn't.
Background: Purchased/activated phone early Jan 2011; recently upgraded to the 2.2 sys and used the official channels; all apps I've added are lightweight stuff (ex: notepad-type stuff, weather widget) and I have pushed most unused stuff to the auto-end list.
Similar symptoms: I see the same power drain and high CPU usage when using maps/navigator (really evident on a recent trip). Still monitoring if some of that can be attributed to use of the GPS.
I'm getting a similar lag though I wish it was only for the short period you are seeing. I've only rarely been able to just put the phone down and have it responsive when I get back to it. Maps/Navigator were especially susceptible to this problem, and it seemed consistent with the 90%+ CPU usage often seen when they are running.
I don't use swipe, but the keypad is most often what is being used when the lag kicks in... the entire phone just goes completely unresponsive, including any and all other input such as the hardware home/back keys, etc.
In addition: Better than half the time that the qwerty touchpad becomes unresponsive, I see sporadically entered random keystrokes to my messages... everything from initiating the voice input to entering several dozen spaces or just simple random characters. This happens at a random, often changing rate and I see the keys lighting up and the haptic responses happen as if I were touching the keys, but they are not from any delay in the input. Once ruling out an exorcism, this has started me thinking I might have a hardware issue with the touchpad. The phone has not been dropped or roughed up in any way, so if it is HDWR, it's a manuf issue.
Luckily.... in 99% of the cases where this happens, using the HDWR power button to cycle the screen through a sleep and back resolves the issue. Not a big deal unless you have to do it 3 times to send one text/mail. This has me constantly thinking about items on the auto-end list but I have not unearthed anything to support that.
The other 1% of the time I have had to reboot the phone, but in those cases I can't rule out 'user issues' due to just pure frustration. Task Manager has become my most freq used app, but often I see everything at 0% CPU and/or not running.
I'm wondering if any of these additional symptoms sound familiar...
thx.
Click to expand...
Click to collapse
Try taking things off of the auto-end list. You shouldn't need the task killer because android manages apps on its own (it's supposed to manage apps better in froyo than in 2.1)
I've also had lag, especially when opening maps (the first time I open maps it often force closes).
Can anyone get the "lock pattern" screen without the slide to unlock? It seems like a common "Motorola 2.2" issue, but I can't figure out if it gets resolved through an update or not
kyngnothing said:
I've also had lag, especially when opening maps (the first time I open maps it often force closes).
Can anyone get the "lock pattern" screen without the slide to unlock? It seems like a common "Motorola 2.2" issue, but I can't figure out if it gets resolved through an update or not
Click to expand...
Click to collapse
it can be fixed through the settings.db in the com.android.providers.settings, but i dont remember what to edit inside.
or you can download No Lock from the Market
https://market.android.com/details?id=org.jraf.android.nolock
jorgonv said:
it can be fixed through the settings.db in the com.android.providers.settings, but i dont remember what to edit inside.
or you can download No Lock from the Market
Click to expand...
Click to collapse
NoLlock just seems to turn the lock screen on and off altogether?
I can get the screen lock on and off, I just can't get the pattern lock without the side-to-side swipe lock at the same time
This is messing with
PS . If you can't get your screen to stop locking all the time with froyo 2.2.1dissable it in the same location ID # 61 screen_lock set to 0. ),
Click to expand...
Click to collapse
and the settings menus.
There are several other seemingly lock-related database settings, but I'm worried about locking myself out
kyngnothing said:
NoLlock just seems to turn the lock screen on and off altogether?
I can get the screen lock on and off, I just can't get the pattern lock without the side-to-side swipe lock at the same time
This is messing with
and the settings menus.
There are several other seemingly lock-related database settings, but I'm worried about locking myself out
Click to expand...
Click to collapse
You can always sbf if you get locked out. your data will also be kept

New Edge, 3 issues: 1. black screen, 2. camera prob, 3. odd sound playback behavior

Hi all,
Wondering if anyone else has seen anything like what I have seen with my new Edge.
I've had it for a week - I love the phone, the camera, the performance - there's a ton to love. This is the first phone I have not rooted and hacked on day one in at least 6 years.
OTOH, I have experienced 3 issues with the phone, after never experiencing a single issue in almost a year with an s6.
S7 Edge International, 64GB SanDisk Extreme Plus SD card.
1. Last night, my phone was in my pocket while I was doing some stuff, and when I pulled it out, it was completely unresponsive. Black screen, no cap buttons, nothing. I didn't even remember how to force a reboot - I haven't had an issue like this with a phone in a long time. I tried charging it (maybe the battery had dies?) - nope. I tried recovery-mode buttons, no good. I stumbled upon vol down and power, and it rebooted fine. No repeats as of yet, but is this anything anyone else has seen?
2. A couple of days ago, the camera wouldn't save pictures. I do not know why. It would open, focus, and the screen would do screen things, as if the photo was taken, but it wouldn't save it and it couldn't be consulted. Oddly, WhatsApp could still take pictures. A reboot fixed the issue, and I've yet to see this repeat, and I did try.
3. This one has repeated several times. I use Spotify for music and PocketCasts for podcasts. Sometimes, when I try to start the sound (with or without headphones), playback starts (the counter advances), but there is no sound. Changing apps doesn't change anything. I thought initially it might be that Game mode was locking out sound resources, so I turned it off - no difference. I tried killing any and all apps that might be stealing the sound - no difference. Once, after dancing around the interface for a bit, it started working, but other times, no. Rebooting obviously fixes the problem. This morning, on the way to work, I experienced the issue, so I placed a phone call - and after the call, the issue was gone. Has anyone else seen anything like this?
That's very strange, especially for the Exynos. I would try a factory reset, if that doesn't fix it, I would request an exchange.
Ugh, a factory reset does not sound like fun at all.
big_adventure said:
Hi all,
Wondering if anyone else has seen anything like what I have seen with my new Edge.
I've had it for a week - I love the phone, the camera, the performance - there's a ton to love. This is the first phone I have not rooted and hacked on day one in at least 6 years.
OTOH, I have experienced 3 issues with the phone, after never experiencing a single issue in almost a year with an s6.
S7 Edge International, 64GB SanDisk Extreme Plus SD card.
1. Last night, my phone was in my pocket while I was doing some stuff, and when I pulled it out, it was completely unresponsive. Black screen, no cap buttons, nothing. I didn't even remember how to force a reboot - I haven't had an issue like this with a phone in a long time. I tried charging it (maybe the battery had dies?) - nope. I tried recovery-mode buttons, no good. I stumbled upon vol down and power, and it rebooted fine. No repeats as of yet, but is this anything anyone else has seen?
Yes i have had this issue 2wice so far - except that in my case the screen was on (once got stuck on weather page, and another time while i was in google play)
But as yourself - nothing worked anymore - no button no screen nothing at all - vol.down+power is the only trick that worsk
I am too puzzled as in what is causing this - i was looking to install some sort of even viewer app to see if there is a log - but couldnt find one
I cannot imagine what it can be - but whatever it is it completely freezes the phone - the screen wont go off - and it would literally stay like this forever....
2. A couple of days ago, the camera wouldn't save pictures. I do not know why. It would open, focus, and the screen would do screen things, as if the photo was taken, but it wouldn't save it and it couldn't be consulted. Oddly, WhatsApp could still take pictures. A reboot fixed the issue, and I've yet to see this repeat, and I did try.
I have also had this issue - but this is due to SD card not being read properly by the phone - this seems to be an issue with many users and again no idea what is causing it but i heard is due to poor SD tray design
3. This one has repeated several times. I use Spotify for music and PocketCasts for podcasts. Sometimes, when I try to start the sound (with or without headphones), playback starts (the counter advances), but there is no sound. Changing apps doesn't change anything. I thought initially it might be that Game mode was locking out sound resources, so I turned it off - no difference. I tried killing any and all apps that might be stealing the sound - no difference. Once, after dancing around the interface for a bit, it started working, but other times, no. Rebooting obviously fixes the problem. This morning, on the way to work, I experienced the issue, so I placed a phone call - and after the call, the issue was gone. Has anyone else seen anything like this?
Click to expand...
Click to collapse
this problem i have not had but i never used the headsets so who know
Overall the phone works OK i dont want to return it just for this - but i do want to understand what can cause esp issue 1 and somehow happy to see its not just me having it - so maybe some sort of RAM/Core mismanagement > IDK
Also i have not had any single system updates since i purchased it on the 8th - so hoping one will hit soon and fix the issues :silly:
BTW fix for the Camera Failed issue is to turn OFF the Smart Stay option
I can add something simillar:
- sometimes the camera wouldn't open at all (error) and every time this is solved only by reboot; 2 times in 5 days already
- sometimes when scrolling in the settings menu, there appears some bluring frames (like an "indecision" between top-bottom...)
I encountered a similar problem with the camera.
While I was capturing a Slow-mo video the phone was getting really hot (Exynos international version, 32GB) but I was like, yea I knew that the phone would become hot because of the chipset so I continued.
At 4:58 the phone would freeze, non responsive to any buttons. After a few minutes the phone would reboot but the video got deleted.
I did this 3 times to check if it could be repeated and I succeeded. 3 times it would stop at 4:58 and crash and burn.
The fix for this problem is to switch from saving photos/videos to SD card to internal storage.
Kind of disappointed because the SD slot was one of the biggest pros to buy the phone..
guys - the camera failure issue can be fixed (until they release an update OTA next week) by disabling smart stay - not sure if this can also fix the slo-mo thing
Try turning off the App Power Saving mode!! This fixed my phone and now i dont have these weird freezes no more!!

Samsung Galaxy S8 G950F freezing

Hi.
I know it's early days for the European market to be using one of these phones, but I have had mine since Saturday. I'm finding that it will freeze for about 20 seconds before switching itself off and then restarting. It doesn't matter which app I'm using, at one point I was playing music and it made the most horrendous noise before doing it. Other times I've been playing videos, I've been on the Internet or on Facebook or something and the same thing has happened.
I'd first set this phone up through SmartSwitch, so I figured maybe do a factory reset and reinstall all my apps fresh. This has made no difference. Has anyone else experienced this problem?
I have mine since Friday, not one issue. Freezing and restarting sounds like software or hardware issue. If I was you I would factory reset again and run clean without installing any software yet (could be a program you're installing). If it's fixed, then load few programs at the time to try to identify which batch has a bad program in it. At the end, if you don't want to bother or it still doesn't work, just return it.
Hi Pete
I have a feeling it's a screen issue, the last time it happened there was a thick jagged line about 5mm going across the lower half of the screen. Could well be hardware/screen. Obviously I just got it so I'm going to probably going to have to return it. Thanks for the quick reply
Galaxy S8 Freezing here too
I purchased a Galaxy S8+ for myself and an S8 for my daughter. We got the phones on April 20th and since then only the S8 has frozen twice. The clock on the front of the phone stops, the only way to 'wake up' the phone is to press and hold all of the external buttons for ~15 seconds.
What is the Samsung warranty like in the event that this becomes a real problem?
Is this still happening to anyone? I have the T-Mo varient of the S8 and I have returned my first one, now its happening to my second. It just freezes randomly, once or twice a day.
This just happened to me. Was watching youtube before the screen froze and the speaker started playing a buzzing tone. It restarted after a few seconds and during bootup, a blue bar appeared at the bottom of the screen

Ghost touch issue

It seems my phone has a problem of ghost touch. The status bar slides down automatically and randomly. I turned on developer mode to see what happened, it seems, some coordinates near (320, 0) are clicked very often with no reason at all. It annoys me a lot since it interrupts my normal operation. Did someone has the same problem? And how do you solve it? Thanks
I had the same issue. top right of my screen would think it was being touch when it wasnt.
Yes, my wife's ph-1 has this issue. the ghost touches liked a bunch of Instagram posts, it was hilarious seeing my wife's reaction to this, and then she had to go back and unlike a bunch of crap posts.
But this is an issue and very serious one. I believe this could be also causing battery drain if it interacts with OS and causes deep sleep not to kick in when it should. If the issue happens again I will be contacting support to get this BS sorted out.
I have this issue on the oreo beta although it will keep touching the same spot continuously for about a minute or so and if it happens while the phones locked i cant do anything till it stops luckily its been happening less and less often
I had this happen on one phone but not the others, worse when the phone got hot
i think it's the screen, if you look closely, its not flat. Mine is kinda wavey at the edges, like there's a little too much adhesive, and i think that waviness gets worse when the phone gets hot, and causes the phantom touch
glasscitysd said:
I have this issue on the oreo beta although it will keep touching the same spot continuously for about a minute or so and if it happens while the phones locked i cant do anything till it stops luckily its been happening less and less often
Click to expand...
Click to collapse
It was gone for 3 days and now the problem is back today. I tried to restart in safe mode and problem is still there so it is a system issue, not caused by third party app.
Same issue here. No rhyme or reason I can see as to why
Mine was happening on my old PH-1 without the earpiece screen, but i got the new version i got has no issue.
This issue is very annoying I'm thinking of returning the device to Sprint and getting another but since it happens so random I wouldn't even be able to show them the issue. Thought it was an issue with the oreo beta but after going back to stock I still have the issue starting to regret buying this phone
I've never experienced this issue on mine
Bump. Been happening to me on Oreo beta. About once or twice a day it happens. I just lock and unlock the phone and it stops. It's weird. I think it has something to do with the screen sensitivity. It's more prone to happening when the device screen is all smudgy or if I just washed my hands.
I have the same issue too.
https://www.youtube.com/watch?v=wbHtJLQEU7o
Me too
Same issue here as well. I did the touch sensitivity trick as well and still getting it. Hope its a software issue and not a hardware one.
I haven't encountered ghost touch but encountered slow responding touch issue. Sometimes the touchscreen will respond to my command slower like 3-4 secs after i touch the screen. Every time this issue appears, a restart of my phone will clear it. Very likely software issue. I'm still on nougat, hopefully they fix it on Oreo before it goes out of beta.
My first PH-1 would become touch unresponsive for 30+ seconds all the time (it was fully updated at the time). It seemed to happen more frequently when I was typing on the stock keyboard. I eventually returned it and bought another several weeks later. I've had no issues with the new one-quite happy with it. I'm running the Beta2 update and enjoying it.
boidsonly said:
My first PH-1 would become touch unresponsive for 30+ seconds all the time (it was fully updated at the time). It seemed to happen more frequently when I was typing on the stock keyboard. I eventually returned it and bought another several weeks later. I've had no issues with the new one-quite happy with it. I'm running the Beta2 update and enjoying it.
Click to expand...
Click to collapse
That's good to know. Mine also happened when using the keyboard occasionally as well. I have a replacement set coming as my original set's packaging did not come with the pull tab on the box and there was a fingerprint smudge at the back of the phone when i took the phone out of the box the first time. I presumed mine was a used/returned set, not new as what i had ordered. Hope the new set fixes the issue.
My phone has the same issue whenever I'm charging it and using it at the same time it's registering multiple touches when I'm using just one finger on the screen, it mostly happen when I'm doing a long press action. In developers option I have show taps enable so I'm able to see all ghost touches.
I fixed my ghost touch issue with a simple hard reset.
It will come back sadly

Lock screen freezes

Hello XDA,
This is my very first community post so please don't judge if I do something wrong here
Let's cut to the chase. I am a happy owner of the OP6T 8/256gb phone and I am super happy with the device, however, I have been having an awkward issue. From time to time, couple of times a day, my phone would not recognize neither double tap nor the power button to wake the display up. Usually out of frustration I press the power button couple of more time, but nothing happens. Then after 3-4 seconds the display wakes up and even opens the camera (because I pressed the button couple of times, but not in a fast way...). Afterwards, the phone works without an issue until same thing happens hours later.
So my question is if anyone is experiencing anything similar and found the culprit of it?
If you need any additional info on my settings, please let me know!
It is not the worst thing that could be happening with a new phone, but you know, one expects the brand new phone to work 100% of the time
Looking forward to your replies and ideas!
Many thanks,
Donatas
It's happened to me only recently. I'm rooted with magisk 17.3 running a few modules such as dual speaker, Google dialer framework and viper. I was on stock kernel, but switched to Smurf kernel without any hiccups so far.
Well I am full stock, even with stock launcher... That's why it bothers me that it is happening:/ thanks for your reply
Donis.za said:
Hello XDA,
This is my very first community post so please don't judge if I do something wrong here
Let's cut to the chase. I am a happy owner of the OP6T 8/256gb phone and I am super happy with the device, however, I have been having an awkward issue. From time to time, couple of times a day, my phone would not recognize neither double tap nor the power button to wake the display up. Usually out of frustration I press the power button couple of more time, but nothing happens. Then after 3-4 seconds the display wakes up and even opens the camera (because I pressed the button couple of times, but not in a fast way...). Afterwards, the phone works without an issue until same thing happens hours later.
So my question is if anyone is experiencing anything similar and found the culprit of it?
If you need any additional info on my settings, please let me know!
It is not the worst thing that could be happening with a new phone, but you know, one expects the brand new phone to work 100% of the time
Looking forward to your replies and ideas!
Many thanks,
Donatas
Click to expand...
Click to collapse
Yes this has happened to me, glad to see I'm not alone.
It happeneds randomly, like few times a day, not too frequent to render the device unusable, but enough to be irritating - especially when it's a brand new device.
My setup;
*Rooted
*Magisk (viper & YouTube vanced module)
*Stock kernel
I'm at a loss as to what's the cause of this issue, it's very weird, it could just be an oxygen os bug that will be resolved by OnePlus. Who knows. Hopefully if more people comment about this here - we will eventually get to the bottom of it.
So far on 9.0.6 build the issue appears to have been fixed, I have not had any random temporary lock screen freeze.
Can anyone else confirm this?
krohme said:
So far on 9.0.6 build the issue appears to have been fixed, I have not had any random temporary lock screen freeze.
Can anyone else confirm this?
Click to expand...
Click to collapse
Glad to hear it is fixed for you!
Unfortunately, since the update, I already experienced it 4 times...
Even more so, sometimes now the phone would randomly stop playing music from Soundcloud (I dont know about other apps, i predominantly use Soundcloud).
I love the phone but it is a little shame that some of these features are failing
Hope 1+ will fix this and we all be happy!
Yeah, sometimes my device doesn't respond to double-tap. Usually I just have to double-tap again and it wakes up. I haven't noticed the issue with the power button, but I rarely use that to wake the device. I did have a situation recently where the device wouldn't wake from a screen tap no matter how many times I tried. I can't recall if using the power button woke it or if I had to force a reboot. But that's only happened that one time.
I just updated to 9.0.6 a day ago. I don't think I've experienced any non-wake issues since then. Really haven't been paying that close attention, I guess.
I believe I am having this issue. I just flashed 9.0.7 from TMO and I'm rooted with magisk v4a and vanced. I get random freezes where I can't tap anything on my screen. I have to turn it off and on with the power button.
I experience this as well. I thought it was just an isolated thing, and it's kinda annoying...
It's very irritating. I'm trying to pin point it and so far I notice it with Firefox and Spotify transitions.

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