Hi.
I know it's early days for the European market to be using one of these phones, but I have had mine since Saturday. I'm finding that it will freeze for about 20 seconds before switching itself off and then restarting. It doesn't matter which app I'm using, at one point I was playing music and it made the most horrendous noise before doing it. Other times I've been playing videos, I've been on the Internet or on Facebook or something and the same thing has happened.
I'd first set this phone up through SmartSwitch, so I figured maybe do a factory reset and reinstall all my apps fresh. This has made no difference. Has anyone else experienced this problem?
I have mine since Friday, not one issue. Freezing and restarting sounds like software or hardware issue. If I was you I would factory reset again and run clean without installing any software yet (could be a program you're installing). If it's fixed, then load few programs at the time to try to identify which batch has a bad program in it. At the end, if you don't want to bother or it still doesn't work, just return it.
Hi Pete
I have a feeling it's a screen issue, the last time it happened there was a thick jagged line about 5mm going across the lower half of the screen. Could well be hardware/screen. Obviously I just got it so I'm going to probably going to have to return it. Thanks for the quick reply
Galaxy S8 Freezing here too
I purchased a Galaxy S8+ for myself and an S8 for my daughter. We got the phones on April 20th and since then only the S8 has frozen twice. The clock on the front of the phone stops, the only way to 'wake up' the phone is to press and hold all of the external buttons for ~15 seconds.
What is the Samsung warranty like in the event that this becomes a real problem?
Is this still happening to anyone? I have the T-Mo varient of the S8 and I have returned my first one, now its happening to my second. It just freezes randomly, once or twice a day.
This just happened to me. Was watching youtube before the screen froze and the speaker started playing a buzzing tone. It restarted after a few seconds and during bootup, a blue bar appeared at the bottom of the screen
Related
I had my Surround lock up twice today requiring me to remove the battery. Once while searching in the marketplace and another when I was typing in a text message. Anyone else have any freezes yet?
I'm only on day 2 with mine, but so far no freezes here.
i've had mine since nov 8th and i haven't had any freezes yet. has it done anything else?
I had a couple freezes 2 days after buying it requiring me to pull the battery once, but other than that, its been running every day since then without a reboot just fine.
I did install several applications from the marketplace which did not work until i booted the phone so perhaps that had something to do with it. Made me wish for a stylus and a reset switch though! Some things never change...
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
Wingnutt54 said:
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
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Click to collapse
I've had the Market freeze a few times on me too, but that's it so far...and I did pull the battery
Ive got a new one for you. The microphone on mine stopped working.... I was in the middle of a call and I could hear "hello...hello..." but he couldn't hear me. I did a power cycle and still no go. So I took the battery out and restarted it and it decided to work again. Now the battery was pretty low, but not dead you think that the noise cancelation crap in the phone could stop working with a low battery?? That was a new one for me
Constant Freezes and Reboots
Mine began locking up after I installed about 20 apps in one day. Then it would randomly reboot itself. Then it got bad, It would reset to default: no apps installed, no accounts, no contacts. But the wierd thing is, randomly it would come back with all my settings. I contacted HTC throug email and got a reply within 20 minutes. Told me to do Hard Reset because OS got corrupt somehow. Hold Volume Up & DOWN while powering ON. Options come up on screen to Hard Reset. I have since reinstalled every app as before and it works flawless now. Loving my Surround!!
I had my first reboot today, I was typing in a text message and it hung on the letter "I" then when dark after 30 seconds or so. It immediately botted back up and has been fine ever since. Strange...
I have used my galaxy s4 normally for 10 days until today its camera appears an issue. This afternoon, when i took picture, my camera's part at the back suddenly vibrate (not notification's vibrate for message, call etc..) and the screen (in camera mode) became wavy. It appears for 3-5 seconds then it became normal and i coule take photos again. However, it still happened for 5 more times. So i dont know whether it is because of hardware problem or software problem. is there anyone experience this problem please help answer me because nobody at my place experience this problem. Sorry for my bad English !
Never heard of such a thing before. Maybe it's your camera shutter playing up and constantly opening and closing, causing the vibration and wavy screen.
cristian274 said:
I have used my galaxy s4 normally for 10 days until today its camera appears an issue. This afternoon, when i took picture, my camera's part at the back suddenly vibrate (not notification's vibrate for message, call etc..) and the screen (in camera mode) became wavy. It appears for 3-5 seconds then it became normal and i coule take photos again. However, it still happened for 5 more times. So i dont know whether it is because of hardware problem or software problem. is there anyone experience this problem please help answer me because nobody at my place experience this problem. Sorry for my bad English !
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Click to collapse
It could be a software or hardware issue, It never happened to me(never will) so cant be sure.I suggest you take it back where you bought it from for a fix.
sxi200 said:
Never heard of such a thing before. Maybe it's your camera shutter playing up and constantly opening and closing, causing the vibration and wavy screen.
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Click to collapse
yeah i also think it that way, it should be software problem cause camera shutter constantly opening and closing, hope that it is not hardware problem because it happens normally till now
im4eversmart said:
It could be a software or hardware issue, It never happened to me(never will) so cant be sure.I suggest you take it back where you bought it from for a fix.
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Click to collapse
I brought it back to Samsung service here and they have never heard of this issue before.
Mine also vibrates but usually when its focusing from far away to extreme close up. It must be the focus mechanism.
Sent from my GT-I9500 using xda app-developers app
cydiamante said:
Mine also vibrates but usually when its focusing from far away to extreme close up. It must be the focus mechanism.
Sent from my GT-I9500 using xda app-developers app
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Click to collapse
when yours vibrate, does the phone's screen become wavy? and how long does it take for the vibration?
I have this same problem only on my Galaxy S2 (sprint Epic Touch) The phone will start making a buzzing sound and the screen will go wavy. If I tap on the screen to ask it to focus the buzz stops. However intermittently, even though I do not see the wavy screen or hear the buzzing I go back and look at the pictures I took and I see a couple of them with wavy images.
I have a maintenance contract on my phone so I had it replaced by spring and have the same problem on the replacement phone.
I am disheartened to find the problem still exists on the S4. I like Samsung but I have just had too many issues with the phone, (data shutting off, not receiving texts etc. and have to reboot phone to recover, the phone restarting itself ....) I was hoping they cleared things up in the later models.
tgrissom said:
I have this same problem only on my Galaxy S2 (sprint Epic Touch) The phone will start making a buzzing sound and the screen will go wavy. If I tap on the screen to ask it to focus the buzz stops. However intermittently, even though I do not see the wavy screen or hear the buzzing I go back and look at the pictures I took and I see a couple of them with wavy images.
I have a maintenance contract on my phone so I had it replaced by spring and have the same problem on the replacement phone.
I am disheartened to find the problem still exists on the S4. I like Samsung but I have just had too many issues with the phone, (data shutting off, not receiving texts etc. and have to reboot phone to recover, the phone restarting itself ....) I was hoping they cleared things up in the later models.
Click to expand...
Click to collapse
so did they say it was because of hardware or software issue?
This happened to me twice or may be 3 times since I purchased S4 i9500 in April.
Phone vibrates and screen become wavy for a second or two. That's it.
It's not regular and I was not able to produce it later, so I didn't gave it much thought.
It could be software because this only happens when I close camera.
rl421403 said:
This happened to me twice or may be 3 times since I purchased S4 i9500 in April.
Phone vibrates and screen become wavy for a second or two. That's it.
It's not regular and I was not able to produce it later, so I didn't gave it much thought.
It could be software because this only happens when I close camera.
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Click to collapse
thanks for your useful information, that's what i also thought, it haven't happened since i re-installed the firmware. let's see !!!
Hi all,
Wondering if anyone else has seen anything like what I have seen with my new Edge.
I've had it for a week - I love the phone, the camera, the performance - there's a ton to love. This is the first phone I have not rooted and hacked on day one in at least 6 years.
OTOH, I have experienced 3 issues with the phone, after never experiencing a single issue in almost a year with an s6.
S7 Edge International, 64GB SanDisk Extreme Plus SD card.
1. Last night, my phone was in my pocket while I was doing some stuff, and when I pulled it out, it was completely unresponsive. Black screen, no cap buttons, nothing. I didn't even remember how to force a reboot - I haven't had an issue like this with a phone in a long time. I tried charging it (maybe the battery had dies?) - nope. I tried recovery-mode buttons, no good. I stumbled upon vol down and power, and it rebooted fine. No repeats as of yet, but is this anything anyone else has seen?
2. A couple of days ago, the camera wouldn't save pictures. I do not know why. It would open, focus, and the screen would do screen things, as if the photo was taken, but it wouldn't save it and it couldn't be consulted. Oddly, WhatsApp could still take pictures. A reboot fixed the issue, and I've yet to see this repeat, and I did try.
3. This one has repeated several times. I use Spotify for music and PocketCasts for podcasts. Sometimes, when I try to start the sound (with or without headphones), playback starts (the counter advances), but there is no sound. Changing apps doesn't change anything. I thought initially it might be that Game mode was locking out sound resources, so I turned it off - no difference. I tried killing any and all apps that might be stealing the sound - no difference. Once, after dancing around the interface for a bit, it started working, but other times, no. Rebooting obviously fixes the problem. This morning, on the way to work, I experienced the issue, so I placed a phone call - and after the call, the issue was gone. Has anyone else seen anything like this?
That's very strange, especially for the Exynos. I would try a factory reset, if that doesn't fix it, I would request an exchange.
Ugh, a factory reset does not sound like fun at all.
big_adventure said:
Hi all,
Wondering if anyone else has seen anything like what I have seen with my new Edge.
I've had it for a week - I love the phone, the camera, the performance - there's a ton to love. This is the first phone I have not rooted and hacked on day one in at least 6 years.
OTOH, I have experienced 3 issues with the phone, after never experiencing a single issue in almost a year with an s6.
S7 Edge International, 64GB SanDisk Extreme Plus SD card.
1. Last night, my phone was in my pocket while I was doing some stuff, and when I pulled it out, it was completely unresponsive. Black screen, no cap buttons, nothing. I didn't even remember how to force a reboot - I haven't had an issue like this with a phone in a long time. I tried charging it (maybe the battery had dies?) - nope. I tried recovery-mode buttons, no good. I stumbled upon vol down and power, and it rebooted fine. No repeats as of yet, but is this anything anyone else has seen?
Yes i have had this issue 2wice so far - except that in my case the screen was on (once got stuck on weather page, and another time while i was in google play)
But as yourself - nothing worked anymore - no button no screen nothing at all - vol.down+power is the only trick that worsk
I am too puzzled as in what is causing this - i was looking to install some sort of even viewer app to see if there is a log - but couldnt find one
I cannot imagine what it can be - but whatever it is it completely freezes the phone - the screen wont go off - and it would literally stay like this forever....
2. A couple of days ago, the camera wouldn't save pictures. I do not know why. It would open, focus, and the screen would do screen things, as if the photo was taken, but it wouldn't save it and it couldn't be consulted. Oddly, WhatsApp could still take pictures. A reboot fixed the issue, and I've yet to see this repeat, and I did try.
I have also had this issue - but this is due to SD card not being read properly by the phone - this seems to be an issue with many users and again no idea what is causing it but i heard is due to poor SD tray design
3. This one has repeated several times. I use Spotify for music and PocketCasts for podcasts. Sometimes, when I try to start the sound (with or without headphones), playback starts (the counter advances), but there is no sound. Changing apps doesn't change anything. I thought initially it might be that Game mode was locking out sound resources, so I turned it off - no difference. I tried killing any and all apps that might be stealing the sound - no difference. Once, after dancing around the interface for a bit, it started working, but other times, no. Rebooting obviously fixes the problem. This morning, on the way to work, I experienced the issue, so I placed a phone call - and after the call, the issue was gone. Has anyone else seen anything like this?
Click to expand...
Click to collapse
this problem i have not had but i never used the headsets so who know
Overall the phone works OK i dont want to return it just for this - but i do want to understand what can cause esp issue 1 and somehow happy to see its not just me having it - so maybe some sort of RAM/Core mismanagement > IDK
Also i have not had any single system updates since i purchased it on the 8th - so hoping one will hit soon and fix the issues :silly:
BTW fix for the Camera Failed issue is to turn OFF the Smart Stay option
I can add something simillar:
- sometimes the camera wouldn't open at all (error) and every time this is solved only by reboot; 2 times in 5 days already
- sometimes when scrolling in the settings menu, there appears some bluring frames (like an "indecision" between top-bottom...)
I encountered a similar problem with the camera.
While I was capturing a Slow-mo video the phone was getting really hot (Exynos international version, 32GB) but I was like, yea I knew that the phone would become hot because of the chipset so I continued.
At 4:58 the phone would freeze, non responsive to any buttons. After a few minutes the phone would reboot but the video got deleted.
I did this 3 times to check if it could be repeated and I succeeded. 3 times it would stop at 4:58 and crash and burn.
The fix for this problem is to switch from saving photos/videos to SD card to internal storage.
Kind of disappointed because the SD slot was one of the biggest pros to buy the phone..
guys - the camera failure issue can be fixed (until they release an update OTA next week) by disabling smart stay - not sure if this can also fix the slo-mo thing
Try turning off the App Power Saving mode!! This fixed my phone and now i dont have these weird freezes no more!!
Hi all,
I know there a two threads open about random freezing and rebooting but I just wanted to find out if there are users in UK like myself who have had their S7 or S7 Edge freeze out of nowhere then shut down. Mine has done it twice since I got it on the 8th but it doesn't reboot just turns off and requires me to press volume down and power for around 7 secs, mine has come back on both times using this method luckily.
Do we think this is a software issue or hardware? Not sure whether to even go to Samsung as I think I'm just going to get the same old response, then swapping it and still having the issue with new one. Would like to know if many other UK users have had this happen, US users seem to have random freezing and reboots will using certain apps but mine both happened while using the multi tasking button . .going back into others apps etc
Cheers guys!
Mine did it a couple of times on the 8th. After that it hasn't done it since.
Hi
I have my sgs7e from Virgin, black version. Very first hour it froze once but that could be the fact the apps didnt optimaze fully. That was a one off and the phone is flying fast since.
Btw. Using smart manager by Samsung very often to kill running tasks and free up ram. Phone is a beast, very happy
Sounds maybe app problems more than a full hardware issue . . Hoping a update fixes but it isnt doing it to me on a daily basis
Got the UK version direct from Samsung and had no freezes or unwanted restarts since launch.
My wife has the EE brandad model. Her's has restarted on it's own once since she got it on the 8th.
I have had no such issues with my unbrandad model (purchased from CPW)
Mine has frozen 3 times. I've had to manually shut it down with volume down + power to get it unfrozen
I have an S7 edge black and it froze for the second time last night using the night clock at 00:02. I wasn't even using the phone so have no idea why this would happen!!!
ive had it happen 3 times but i think its got something to do with the sd card because when it eventually restarts it doesnt see the card until i restart it again
done it once while in aida64 totally froze and needed me to force reboot
not done it since
mine was from EE
Mine has frozen 3 times too. I've had to manually shut it down with volume down + power to get it unfrozen
Mine has frozen at least 5 times since 8th March when I got the phone from EE. The first 3 times it happened when the phone was not in use but had the always on clock turned on. I thought it was the always on screen causing it and turned it off, but in last few days it has happened again when I was simply using the phone. I had to reboot it by holding the power button with volume down. Really frustrating especially when you have spect so much money on pre ordering an expensive phone and contract.
I wasn't expecting it from S7 edge which is Samsung's flagship phone. Very disappointed with the stupid Touch-Wiz interface. I wish they sell 2 versions (one with Touch-Wiz and one without) and let users to choose. It eats so many resources and is completely pointless. Samsung better release an update to fix this issue.
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Does anyone have any feedback on this? Thanks!
I have the first problem on my phone.
But I didn't use adobe lightroom
and I've seen many user reported this problem in many different threads. it seen a known issue.
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
I have the second problem; sudden vibrations with no reason, no app pending or anything else; I start to think it is associated with the Smart Alarm being activated (in Advanced settings).....
Anyway, really a bug, in fact the Smart Alarm and Smart Stay are known for having made other problems previously, but seems they didn't correct all the bugs.....
eyeatoma said:
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
Click to expand...
Click to collapse
If there's a dead pixel I would return it.... There has been alot of people talking about freezing and rebooting... I've experienced too.... Most likely a software issue.... When I got the S6 last year my phone would reboot 3-5 times a day until a software update came out.... The continuous vibration I haven't heard anyone talk about... But if your still in you grace period I would get another phone for the pixels alone... Too nice and new to have to deal with that
Galaxy S7 edge
Hey, I have the same phone with the same firmware. I experienced the freezing right after I opened the camera from the lock-screen, it lasted for a few minutes and then went away. I'm waiting till Sunday to get the OTA and if I don't, I'm just going to update using Odin, considering how the firmware for the SM-G935FD and SM-G935F is the same.
Sounds good, thanks for the advice guys... I went to Samsung, and they said they would replace the phone for the dead pixel... Will take a week to arrive, but I'm just glad it's getting replaced...
I would return it immediately while it is within your return period.
eyeatoma said:
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Click to expand...
Click to collapse
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Double post
hagba said:
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Click to expand...
Click to collapse
Thanks Yerevan... I wanted to wait to see if I'd get an OTA update... Do you have the changelog for this firmware? What are the updates/improvements. THanks!
i mostly had camera freezes from lock screen and random reboots.... hopefully a software update will fix it