Database Users

Google Now not working - Cannot click on search results

So I received my Nexus 7 on Monday and have consistently been having issues with Google Now. Basically, I cannot click on any of the search results. After rebooting the device, I can click the results and open in Chrome, maybe 3-4 times. After that 4th time, Google Now search results simply do not work (until I reboot the device).
I can see that the blue result is highlighted when I tap it, but Chrome does not open the link. I can +1 the results, and open links that don't open Chrome (for instance, the "did you mean..." will work, inside the Now application).
It is infuriating to not be able to use this core feature. I have even tried resetting the device (twice!). I am a US Customer, although I found in some searches that people outside of the US were having some issues.
I seem to have such an isolated problem that I cannot find anyone on the internet with the same issue. Is it just me? Is there something I am missing? Keep in mind, it works sometimes - so I don't believe it is setup incorrectly. Could the problem be with Chrome? I have cleared data on that application (in addition to resetting the device) but no luck.

ralexand said:
So I received my Nexus 7 on Monday and have consistently been having issues with Google Now. Basically, I cannot click on any of the search results. After rebooting the device, I can click the results and open in Chrome, maybe 3-4 times. After that 4th time, Google Now search results simply do not work (until I reboot the device).
I can see that the blue result is highlighted when I tap it, but Chrome does not open the link. I can +1 the results, and open links that don't open Chrome (for instance, the "did you mean..." will work, inside the Now application).
It is infuriating to not be able to use this core feature. I have even tried resetting the device (twice!). I am a US Customer, although I found in some searches that people outside of the US were having some issues.
I seem to have such an isolated problem that I cannot find anyone on the internet with the same issue. Is it just me? Is there something I am missing? Keep in mind, it works sometimes - so I don't believe it is setup incorrectly. Could the problem be with Chrome? I have cleared data on that application (in addition to resetting the device) but no luck.
Click to expand...
Click to collapse
I have the same problem, if I search in Chrome the links always work but sometimes when I search in Now they don't. Its intermittent and its working fine at the moment. It is very annoying. I thought it might be a symptom of the touch screen not working as has been reported elsewhere.

haven't looked this up yet, but would pushing the old apk from the 84D build restore all the features (pre-apple patent update)???
seems watered down on 4.1.1.

jeremyholton said:
I have the same problem, if I search in Chrome the links always work but sometimes when I search in Now they don't. Its intermittent and its working fine at the moment. It is very annoying. I thought it might be a symptom of the touch screen not working as has been reported elsewhere.
Click to expand...
Click to collapse
I've done some more troubleshooting and found out it is something wrong with my main Google account. I added my "back-up" google account to the nexus. I just turned off all sync options for it, but in Google Now I set the "back-up" as the account to use. Everything works fine every time! As soon as I switch to my main google account the problem comes right back.
I contacted google support this morning and they are going to look into my account to see if there is any corrupt data causing search issues.
Sadly, I already deleted all my web history thinking that something in there was the cause - it was not.
I will keep you posted.

Google Play Problem

when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there any one facing the same problem?

rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
http://www.google.com/search?q=DF-DFERH-01

The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.

rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too

I ran into this on my new Tabpro 8.4 last sunday. My Note 3 has no such issue with the same account. Kept doing it at the exact same scrollpoint every time.
Wiping data, rebooting, clearing cache, none of it helped.

mbrown3 said:
The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.
Click to expand...
Click to collapse
I also contacted Google and they give me instruction like checking time and storage!, etc
and that didn't help me at all, so i went back and told them that and they ask me to make a factory reset to one of my devices (because i have 5 devices signed in with one Google account)
so, now i am factory resetting my Note 3 and updating the system to ND5
please let me know if you have any updates :good:

xclub_101 said:
http://www.google.com/search?q=DF-DFERH-01
Click to expand...
Click to collapse
You sir are a moron. If you don't know the answer then don't bother posting. I hated when I see a post like this especially I already search on Google and came here and see such useful post.
To op, I just ran into this problem and solved by removing my google account and re-add it.
Hope it helps.

gee2012 said:
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too
Click to expand...
Click to collapse
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.

mbrown3 said:
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.
Click to expand...
Click to collapse
i tried literally everything, remove my Google account, remove some old unused apps in the "all apps" tab i don't need, factory reset my note and 2 other of my devices , update my Note 3 to ND5, but with no luck
even the tech support in Google after 96 hours have no idea what is causing the problem and he sent it to a tier for further review

My new NotePro is also doing the same thing. My Note 3 is not, nor is my TF700T. One S3 is, the other is not. It makes no sense whatsoever.

OK Google fails to launch apps?

Everything I tried to voice summon Google Now and tell it to launch an app, it will process my command and show a little loading icon. However, that's all it does and the app never launches.
Has this been a problem for anyone else? I've tried launching Pandora and calculator, both to no avail
Sent from my Nexus 6P using Tapatalk

Just tried it. No issue at all.

Just tried and launched my Calculator app with no problem.

To clarify, the problem seems to only happen when the screen is locked. So I Simon a locked device via voice, then say "launch calculator app." Half the time it will tell me "actually, I can't do that. To continue, please unlock your device," while other times it just gets sick on the loading icon. Keep in mind that I have trusted voice activated under my Google settings. I don't know why it's not working.
When the device is unlocked, everything works fine.
Sent from my Nexus 6P using Tapatalk

It worked for me at first as well, but now it isn't. Very strange indeed.

Anyone else having troubles? This is annoying because I like launching Pandora via voice when the phone is charging and I'm across the room
Sent from my Nexus 6P using Tapatalk

Yes have the same issue. Also the amount of time it gives you respond when using voice commands is horrible sometimes...

Try using OK Google to do a web search first and then as soon as it's done doing your search ask it to open an app. That works for me.

jimbodan said:
Try using OK Google to do a web search first and then as soon as it's done doing your search ask it to open an app. That works for me.
Click to expand...
Click to collapse
This works because the web search triggers the phone to unlock with your trusted voice first. It's a work around but not a solution to the problem.
And yeah the response time to the voice trigger is pretty crummy.
Anyone know how to get this problem reported to the appropriate people?
Sent from my Nexus 6P using Tapatalk

I'm in the same boat, 'Ok Google' is quite unreliable from the lock screen (even with Always On and Voice Smart Lock). More times than not, it fails to perform any of the requested actions. Interestingly, the workaround mentioned above does work. My HTC One M8 was able to accurately activate with screen off without a problem....

I am having the same problem with not being able to open apps from locked screen, how can we report this as an issue?

Google Voice difficulty understanding me

Ever since I got my S7 Edge replacement from the Note 7, Google Voice is being troublesome. I can't get it to recognize my voice correctly, well sometimes. For example if I ask it to list "nearest restaurants near me" it will search for "Near Me" like if it didn't understand my first two words. Or other times It says "if you said something, I didn't understand you". I tried uninstalling and\or cleaning cache from Google apps, but doesn't fix the problem. Can this be a software problem or the phone Mic being defective?

dja2k said:
Ever since I got my S7 Edge replacement from the Note 7, Google Voice is being troublesome. I can't get it to recognize my voice correctly, well sometimes. For example if I ask it to list "nearest restaurants near me" it will search for "Near Me" like if it didn't understand my first two words. Or other times It says "if you said something, I didn't understand you". I tried uninstalling and\or cleaning cache from Google apps, but doesn't fix the problem. Can this be a software problem or the phone Mic being defective?
Click to expand...
Click to collapse
Are you saying "Ok google, nearest restaurants near me" or "Ok google..." *Wait for prompt* "nearest restaurants near me"?
I don't know if the wait would help, I know that I wait until I hear it make the noise before I continue to say anything. Give that a shot and see if it helps.
You can test out your microphone but I don't see a need to if you use the phone to talk to others and they don't have any problem hearing you.
What launcher are you using? I use Google now myself and I don't need the pause but am just used to waiting in case it didn't hear me when I say the command.
Also try going into Settings -> Applications -> Default Applications -> Phone Assistance App and see if you have Google App as the chosen app. Not sure if that would help but it's worth a shot.

I am definitely waiting until it gives the tone and then speak right after. I just noticed that the delay is on the Google app and not when using voice typing on the Samsung keyboard which brings up Google Voices well.

Simialar Issue
dja2k said:
I am definitely waiting until it gives the tone and then speak right after. I just noticed that the delay is on the Google app and not when using voice typing on the Samsung keyboard which brings up Google Voices well.
Click to expand...
Click to collapse
I am having a similar Issue on my S7 Edge. The "Ok Google" prompt works just fine but then the mic cannot hear me at all. If I am on a Bluetooth device it works just fine and all other voice apps including the Google Assistant in Allo work fine. I have done a factory reset, I have disabled S-Voice and all other apps that use voice work just fine. I am at a loss at this point.

rbdavis76 said:
I am having a similar Issue on my S7 Edge. The "Ok Google" prompt works just fine but then the mic cannot hear me at all. If I am on a Bluetooth device it works just fine and all other voice apps including the Google Assistant in Allo work fine. I have done a factory reset, I have disabled S-Voice and all other apps that use voice work just fine. I am at a loss at this point.
Click to expand...
Click to collapse
Make sure the Google App has permission to access your microphone. I would assume it does if the hotword detection works but still worth a shot.

I found a workaround that seems to work better on detection....
Have the phone at a distance and the top mic underneath your mouth level. Seems to give me less false positives this way, I have no idea why. Hope this helps.

What I did was uninstall the update for voice recognition and re download it. Helped immediately.

csstamatin said:
What I did was uninstall the update for voice recognition and re download it. Helped immediately.
Click to expand...
Click to collapse
can you explain how to do that. im having the same problem for a while now and it really irritating

ajkron said:
can you explain how to do that. im having the same problem for a while now and it really irritating
Click to expand...
Click to collapse
Sure, go into setting, then language and input. From there click on google voice typing then click offline recognition and u should be able to uninstall then reinstall the software for it. Hope that helps.

Google Assistant?

Has anyone managed to get Assistant to work? I'm in the UK. I read on one of the OnePlus community forums that you need to change device language to English (USA), which I've done. Still no Assisstant. Anyone managed to get it to work/have any ideas?

It is only google now, not google assistant

I needed to clear all data after changing language to English (USA). But I've got it working now.

Here's YouTube video showing steps to setup Google Assistant on OP5. https://youtu.be/-bE8ORPID3U
Sent from my Pixel XL using XDA-Developers Legacy app

Ok Google
saccentekennedy said:
I needed to clear all data after changing language to English (USA). But I've got it working now.
Click to expand...
Click to collapse
After you got it working, did you have any issues in retraining your voice. I have a problem where it appears to be listening for me to say Ok Google 3 times but never recognises anything.?

dudiemaroodi said:
After you got it working, did you have any issues in retraining your voice. I have a problem where it appears to be listening for me to say Ok Google 3 times but never recognises anything.?
Click to expand...
Click to collapse
No... Haven't had a problem if I'm honest

saccentekennedy said:
No... Haven't had a problem if I'm honest
Click to expand...
Click to collapse
Thanks for replying. Must be in if the unlucky ones. :laugh:

i changed to English US, got google assistant started up, then changed the language back to English UK.
google does have issues properly understanding you with the wrong accent from my experience.

I am pretty sure I have google assistant

saccentekennedy said:
Has anyone managed to get Assistant to work? I'm in the UK. I read on one of the OnePlus community forums that you need to change device language to English (USA), which I've done. Still no Assisstant. Anyone managed to get it to work/have any ideas?
Click to expand...
Click to collapse
Doesn't work for me either. I have set the language to English USA. Tried to clear Google app cache and data to no avail.

swami.2580 said:
Doesn't work for me either. I have set the language to English USA. Tried to clear Google app cache and data to no avail.
Click to expand...
Click to collapse
I got Google Assistant working by following the instructions from the YouTube video in this thread's post #4. All was fine for a while and then GA no longer worked sometime after I applied one of the OTA's. I can't say that was the cause but the timing was coincidental. GA seemed to react but not fully engage. I tried a lot of things including re-training the "OK Google" but nothing worked.
Finally I followed the part of post #4's cache clearing of Google and Google services apps cache (remember there is more than one cache) and then went through the Google Assistant set up as if it had never been working. That fixed my issues and has been working ever since. I'll see if the same problems arise after the next OTA. So I'd trying clearing the cache of those two apps EXACTLY as shown in the video.
Edit: I've applied OTA for v4.5.5 and have not had any Google Assistant issue

swami.2580 said:
Doesn't work for me either. I have set the language to English USA. Tried to clear Google app cache and data to no avail.
Click to expand...
Click to collapse
You have to clear the data cache for play services as well.

For those that got Google Assistant working are you having any issues such as those described below?
Trusted voice which enables Google Assistant from the lock screen does not work despite the proper settings in place
Creating a Google Assistant shortcut not works
IFTTT doesn't seem to work as advertised (I'm still working on this one)
I've had no end of small issues trying to customize Google Assistant but the main built in functions (e.g. weather, search, Spotify commands, open app) work perfectly.
Just curious about other people's experience. It leaves me feeling Google Assistant is just a beta program/work-in-progress on a phone or a tease to get you to buy a Google Home despite always having a much more capable device in the palm of your hand (your phone). I don't want an ugly Google Home "air freshener" when I already have an Android SD835/8GB phone.

When you say Google Assistant... Do you mean ok Google from screen off?

loudog3114 said:
When you say Google Assistant... Do you mean ok Google from screen off?
Click to expand...
Click to collapse
Google Assistant works with the screen off as long as the OP5 is NOT locked. Working while locked is supposed to work only when Trusted Voice is turned on. Unfortunately I have turned on trusted voice but Google Assistant will not initiate (work) when the OP5 is locked.
OK Google has a different interactive screen than Google Assistant. The OP5 OOS comes with OK Google but you need to manually activate Google Assistant before experiencing its advanced AI features. You would also see new Google Assistant specific settings at the top of the Google app->Settings->Google Assistant->(Settings, What can you do?).
One of the early posts in this thread has the link to manually activate Google Assistant.

Yeah, I have Google Assistant but I am pretty let down by the fact it doesn't work with the screen off and locked. I have heard it's a license that has to be paid to googs

Mine worked with no fuss. What doesn't work is the trusted voice and waking the phone up when the screen is off. That one I can't figure out

loudog3114 said:
Yeah, I have Google Assistant but I am pretty let down by the fact it doesn't work with the screen off and locked. I have heard it's a license that has to be paid to googs
Click to expand...
Click to collapse
goingonstrong2 said:
Mine worked with no fuss. What doesn't work is the trusted voice and waking the phone up when the screen is off. That one I can't figure out
Click to expand...
Click to collapse
I've found a hacky workaround for this issue by using a combination of apps. First off I only use this method when I'm connected to the charger which is no different than the Trusted Voice limitations. Second my lock screen is only enabled when I'm not on a charger.
Use the Caffeine app to block the automatic lock screen. Check settings "Autoactive on USB", "Autoactive on USB type/AC charger", "Enable caffeine at boot".
Buy and install the app Screen Off (No Lock). I couldn't find a free app that turned off the screen but did not also lock it.
Then use the Google Assistant command "OK Google open screen off" to invoke turning the screen off but still having Google Assistant listening for my next command. I also use Tasker and it's Voice Assist plugin connection to Google Assistant so added the "start Screen off" as the last task in my Voice Assist profiles.
---------- Post added at 02:26 PM ---------- Previous post was at 01:51 PM ----------
goingonstrong2 said:
Mine worked with no fuss. What doesn't work is the trusted voice and waking the phone up when the screen is off. That one I can't figure out
Click to expand...
Click to collapse
For the most part Google Assistant works for me but important features either lack reliability or don't work at all.
Google Assistant macros don't work at all despite built in GA commands working (e.g. play on Spotify)
I can't seem to make a IFTTT connection work
The connection between GA and Tasker's VoiceAssist is unreliable. Too often GA intercepts a regular Tasker Event phrase and displays a google search screen but the Tasker event for the phrase does not trigger. This despite the Tasker VoiceAssist toast displaying the correct event phrase. I'll try it a second time and this time it'll work despite GA recognizing the exact same phrase (not a variation).
I've been able to create some cool home theater (Harmony Hub) automation profiles but the unreliability has me wondering if I'm wasting my time. I really like the whole Google Assistant and the Tasker extension but am not prepared to continue developing things unless I can increase the overall stability.
It may just be my OP5 which is running OOS 4.5.5, rooted with SuperSU with Viper4Android installed. Other than that I've not altered the stock OOS experience. I've not even removed any bloat ware.
Does anyone have the Google Assistant macros and/or IFTTT working on their OnePlus 5?

I've previously posted that Google Assistant's macros didn't work for me but I received an update to the Google app v7.7.14.21.arm64 (Beta) and Google Assistant's macros are suddenly working. Even macros I'd previous entered but had never worked. I also added new ones and they also worked.
What stopped working was Tasker receiving the OK Google spoken commands, (no VoiceAssist toasts). I need to explore further as the newly functioning macros may be a far better way to integrate with Tasker. I'll likely retry the recommended Google Assistant/IFTTT/Tasker integration which also didn't work prior to this latest update.

It's working perfectly
Just did as it was said on the video. Everything works perfectly, including the "OK Google" detection while the screen is off. No problems whatsoever.
To Note: Even i changed the language back to English(UK) after all was setup, and works like a charm. :good: