Problem with updating moto g4 xt1622 - Moto G4 Questions & Answers

all the good day. such a problem. after the firmware to the sink. an update arrives. 1 update is installed normally, and the second arrives with a replacement for 7 android. I click to download, then install, and when the installation goes on the phone goes dead and does not turn on. changed several firmware. but the same problem. After the update, the phone does not work. How to fix it?

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[Q] Unstable phone :(

I recieved this phone yesterday so plugged in to pc and was offered 2 updates.
The first went fine but the second crashed with an error showing in Zune.
Managed to get it to reboot and it now shows 7.0.7392.0 but is very unstable, it will reboot itself after a while and it doesn't matter what program I am using, all seem to make it crash.
It will get stuck at the "Samsung Omina 7" screen unless I take the battery out for 5 mins
I also can have problems turning the device off, sometimes it will just come back on and refuse to be turned off !
I am thinking its either overheating or corrupted software ?
Any ideas as what I could try before it goes back ?
Flash stock ROM, the update went wrong appearantly.
Try to recover in Zune maybe first
I was able to recover/roll back to previous firmware with Zune but it didn't fix the problems.
Replacement on its way for Friday
Thanks for your replies
It's your problem,not phone 's,friend.what I puzzle,why donot update to mongo beta?it runs stable and you will have a better experience.and how to flash stock rom or roll back to 7004,you should have a look at tutorial threads.
I now realise that the update failed due to the phone
crashing during the process.
I have updated the new phone and her sisters without a hitch this time
Don't want to play with Roms etc as I have had enough that on my
Galaxy S !
it seems like my problem .. I can't use my phone couse it's usually shut down by itself..
it's a hardware issue .. return it back and get a new one before you leave the place like I did ..

OTA update failed on Moto X Play

So, I stepped over to the Nexus 6p and sold my Moto X Play to my friend.
I unrooted it, flashed stock firmware(exactly like I did about 2 times before) but he can't install OTA updates, he says it reboots several times and reports the update as failed.
BUT, I went through the exact same proces before, 2 times even, I flashed the stock firmware and I COULD update but I am not sure how anymore, I think it had something to do with restarting the phone yourself? I am basically looking for a specific action here that I performed before, but I don't remember what it was.
Nvm, got solved. Turns out he was pressing Start in the bootloader and not Recovery.

please help 3 RMA's and counting

hello i just got my 6p back from RMA today for the 3rd time , battery would not go 2 hours and microphone wouldn't work for calls, 1st 2 RMA they send me the phone back exactly as i sent it with glass screen protector still on ,they did nothing but update from MM to N to N 7.1 and then i have more issues than before where it shuts down with 20 30% remaining
i got it back today ,it was on 7.1.2 ,i tried to enter my google account , phone boots but play store will not install apps and phone hangs for 4 hours at installing apps , i shut it down but when i reboot it it says "system update in progress"
it was already on 7.1.2 , so what update?once before i sent it back for RMA and they told me don't worry that we updated it to 7.1 but it is a different version than normal OTA 7.1 that does not have the bootloop /battery issues
so is this phone trying to update to normal 7.1.2 and not the custom huawei 7.1.2 version? is it going to overwrite the different 7.1.2 version? is there any way to stop it from updating ?
why would it update i didn't select update i just shut it down after signign into my google account it singed in i got a notification on my other devices but it would not install my apps and froze at installing apps
i would like to boot it without updating is it too late? and is it bad to install the update? won't it overwrite fixed version? i take it nobody ever got to the bottom of the bootloop of death issue yet ?
long story short, got RMA phone back ,phone froze on setup , i shut it down ,then it prompted for a system update , but the phone was already on 7.1.2, i checked it before i shut it down
i want to know if this is because huawei installed a modified version of 7.1.2 and this is trying to overwrite it
i did not go to OTA i did not get any prompts for update so i do not know why i get installing update when i power on now, but i do not think it is a good idea so can i cancel this update or is it too late?
the last time i RMA'd my phone before this time they updated it to 7.1.1 and i asked about the boot loop issues with 7.1 and they told me not to worry that it reads 7.1.1 but that it is really a modified version of 7.0
so now i assume that this is a modified version of 7.1.2 that they installed on it when they sent it back and that the phone is somehow trying to update to the normal version for some reason

Reflash Nougat 7.1.1

I am having some problems that I think are software related due to the recent update to Nougat 7.1.1.
Shortly after updating on 2/15/2018, my Maxx 2 will no longer charge while powered on and when I charge it while powered off it will only charge to around 80%, give or take a couple of percentages. Before I give up on this phone (since from what I am reading, no one has been able to root this phone), I would like to try a reinstall of the software. I have posted on the Lenovo and Verizon forums and I can only find 1 other person that has had this problem, although I don't know if this problem occurred before or after the update.
Can someone on here walk me through the process of doing a reinstall? I am assuming that the installation software is still on my phone somewhere, along with the install command, isn't it?
Thanks in advance!!
RL
Same Issue
I have the same issue on the same phone, issues started after the 7.1.1 update. I am going to try to the Verizon Software Update - Software Upgrade / Repair Assistant (Motorola) and use the repair option and see if that works. You can find the link to it through some searching on an engine. This sounds like it would be the was to reflash the software on the phone.
Used the tool to repair the installation, seems to have reflashed the phone, even went through the bootloader. Also, just finished charging the phone to 100%, with it powered on
Let us hope this works for the long term.
Thanks XD - I'll try the fix and see if I get the same results!!
Well - I tried the software fix 3 times and it didn't work for me. No change at all.
1st attempt I did the suggested re-install.
On the 2nd, I went ahead and did a factory reset install.
3rd try was the suggested install like the first try, but on a factory reset phone.
Thanks for trying!!
Ok

OTA Updates not downloading

Hi everyone,
I got my Essential Phone the other day thanks to the Prime Day offer.
Since I set it up, it shows that there is a OTA available. It tries to download the OTA but after less than a minute of trying, it stops and says "download paused".
I tried an flashed the May-OTA manually through fastboot. But after booting up I face the same issue with trying to update to the July-OTA.
Downloading other stuff works fine...
Anyone else with the issue.? Any ideas?
Regards

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