Database Users

*solved* /data/data/com.google.videos/cache/-1755362040.cacheError while fo

ok im freaking out a little, hopping that you fine ppl here at xda can help me agian.
i had a working rom on my tab, md's alaxandra III witch was my first rom it was great but i decided to check out another with a lil more customization. i did a backup and flashed the new rom.
it was a little twichey didnt run smooth so i decided to revert back to md's rom.
the first backup had an eror, i cant remember exactly what it said something about android media, so i tried an older one.... same thing. it was able to boot after the restore, i could see my custom live wallpaper so the restore somewhat worked but there was a force close window up that would not go away.
so i decided to just whipe and flash original zip for md's ROM. that did not work now im stuck in a bootloop.
HELP ME PLEASE!!!
how can i fix this my wife will kill me if i brick this lol

this isnt looking good... usually i get a fast response

when trying to restore i get
error removing /data/data/com.google.videos/cache/-1755362040.cacheError while formatting/ data

then when it boots i get the application launcher (process com.android.launcher) has stopped unexpectedly. please try again.
this will not leave the screen

Can you get into recovery? Try wiping everything and flashing a fresh ROM like Epiphany

yes i tried puting alaxandra III fresh and got stuck in boot loop

Dont panic YOU ARE NOT BRICKED..
oK FIRST OF STOP THE PANIC ATTACK.. this will likely cause you to miss a step..
1st .. Can you boot into recovery.
if so ..
i suggest .. start from the beginning.. TALK ALL VERIABLES OUT..
Format your SD CARD with a android phone or a sd format utility.. i use the one from pnys website..
re download the rom you wish to flash . To the SD CARD WHILE its in your computer i believe is best..
put the sd card in your computer..
boot into cwm or ra
wipe as usual
format partitions NOT THE sd card
Flash the newly downloaded rom..
reboot recovery .. go back to wipe menu
re wipe. as usual..
Reboot the tablet and set your google account back up. the above will KILL ALL OF YOUR DATA...
THIS IS HOW I Get out of trouble when i toast something.. I ALSO not only backup everytime i take a backup. i try to restore it to be sure its working correctly.. and i push it to my personal ftp site .
good luck...

ok i will try this thx ill get back....
also why did my backup not work? there would not be an issue if they had worked?

erica_renee said:
oK FIRST OF STOP THE PANIC ATTACK.. this will likely cause you to miss a step..
1st .. Can you boot into recovery.
if so ..
i suggest .. start from the beginning.. TALK ALL VERIABLES OUT..
Format your SD CARD with a android phone or a sd format utility.. i use the one from pnys website..
re download the rom you wish to flash . To the SD CARD WHILE its in your computer i believe is best..
put the sd card in your computer..
boot into cwm or ra
wipe as usual
format partitions NOT THE sd card
Flash the newly downloaded rom..
reboot recovery .. go back to wipe menu
re wipe. as usual..
Reboot the tablet and set your google account back up. the above will KILL ALL OF YOUR DATA...
THIS IS HOW I Get out of trouble when i toast something.. I ALSO not only backup everytime i take a backup. i try to restore it to be sure its working correctly.. and i push it to my personal ftp site .
good luck...
Click to expand...
Click to collapse
after flashing i re wipe??

dr mcknight said:
after flashing i re wipe??
Click to expand...
Click to collapse
This is something i always do..it insures that the rom is clean and Fresh. sometimes if you do not take this step you will have ghost directories in /sdcard. directories that did not get deleted. why this happens i have NO IDEA..
Im just a average user that follows what i read.

ok it happens so fast i cant read what come after but when i wipedata/factory i get the same
error removing /data/data/com.google.videos/cache/-1755362040.cacheError while formatting/ data
then it says something else 2 lines i think then it says done, not sure what that means ill try and keep going and see what happens

and wipe cache says e:unknwn volume for path [/sd-ext]

nope it did not work.
back to the forceclose pop up
i didnt get the set up stuff.straight to the rom. im getting notifications in bottem left like new email and wifi availible. shouldnt i get the set up ie. google account time zones and such?????
what ever that error is, its stuck in the system somehow

and one more thing i noticed.... there was a volume error i mentioned in a past post. well when im sitting here stuck with force close pop up, the volume is the only thing i can get access to. i can mute, vol up and down.
everything else is behind the pop up

http://forum.xda-developers.com/showpost.php?p=20680452&postcount=137
im kinda lost with the sd/ext error.. you might try the above.. i think this is how you rooted to begin with... via your computer thru adb.. or you could ask in the recovery thread . the ra recovery thread talks about a similar issue not sure its the same..
wish i could do more but i would get some clarification before you proceed .
so sorry i cant do more..

oh no............. i feel that panic

dr mcknight said:
after flashing i re wipe??
Click to expand...
Click to collapse
Hey, trying to put Alex III back in?
Ok, you need to tell me which Recovery are you Using? Thor's CWM? Or RA Revamped?
If you're using CWM, you should go to wipes, and do all the wipes (data, Cache, Dalvik,System if it has it also, not sure if his new version has it or not) Then goto Mounts and format;
1. Format System
2. Format Cache
3. Format Dalvik
4. Format Flexrom
Install Rom.
If you get stuck in animation loop, reboot back to recovery and do wipes only, then reinstall the rom.
If using RA Revamped 3.15,
Wipe;
Data/factory reset (you shouldn't lose any data)
Dalvik
System
If boot animation, go back to RA Recovery
Data/factory reset
Dalvik
I have RA Recovery down to a fine art with this rom.
Should get you hooked up.

thanks moscow
im past boot loop.
when i wipedata/factory i get the same
error removing /data/data/com.google.videos/cache/-1755362040.cacheError while formatting/ data
then it says something else 2 lines i think then it says done
and wipe cache says e:unknwn volume for path [/sd-ext]
i flash your rom ( witch by the way i will never stray from again) but i dont get the fresh start up screens to set up time google account ect.....EDIT**i get a home screen with a fc pop up and cant do anything
im no pro but whatever its not removing is what looks like is causing the crap

dr mcknight said:
im past boot loop.
when i wipedata/factory i get the same
error removing /data/data/com.google.videos/cache/-1755362040.cacheError while formatting/ data
then it says something else 2 lines i think then it says done
and wipe cache says e:unknwn volume for path [/sd-ext]
i flash your rom ( witch by the way i will never stray from again) but i dont get the fresh start up screens to set up time google account ect.....EDIT**i get a home screen with a fc pop up and cant do anything
im no pro but whatever its not removing is what looks like is causing the crap
Click to expand...
Click to collapse
"wipe cache says e:unknwn volume for path [/sd-ext]" is normal, don;t worry about it. But the other error, is corrupted data I believe.
Are you using Thor's CWM Recovery? What version?
or Do you use RA Revamped? What version
It sounds like you have some very corrupted data in there.
If you are using Thor's CWM. And his recovery only;
Here are the steps to completely wipe all internal data. And give it a clean internal system (according to Thor)
Note: Optional Formatting.
If you really want to remove EVERYTHING in Internal Memory, at this point, go to Backup and Restore. Select "Toggle backup and restore of internal storage (/data/media). Enable this setting by selecting it. By default, it is disabled. Then proceed to the formatting steps. This will format the Entire Internal Memory when you proceed.
Note, this will format EVERYTHING in internal memory (not ext sd card)
Select Go Back, Goto Mounts and Storage
1. Format System
2. Format Cache
3. Format Dalvik
4. Format Flexrom
After you reboot, I believe it resets back to the defaults.
---------- Post added at 11:52 PM ---------- Previous post was at 11:41 PM ----------
Oh, and once you are done, try to install the rom with the normal procedures. It's quite possible the rom on the sd was corrupted, so you may want to re-download it again if you have the same error.
IF you are running RA Revamped Recovery, then you may want to contact Drellisdee at his thread;
http://forum.xda-developers.com/showthread.php?t=1459821
He knows the procedures to do the same. I would tell you, but it's a tricky process, and he knows more about his recovery than I do.
One more note, if you have an extra SD card, even a 2gb, I would format that to FAT 32, and also copy a rom to it and use it. (remove all doubt)

Moscow Desire said:
"wipe cache says e:unknwn volume for path [/sd-ext]" is normal, don;t worry about it. But the other error, is corrupted data I believe.
Are you using Thor's CWM Recovery? What version?
or Do you use RA Revamped? What version
It sounds like you have some very corrupted data in there.
If you are using Thor's CWM. And his recovery only;
Here are the steps to completely wipe all internal data. And give it a clean internal system (according to Thor)
Note: Optional Formatting.
If you really want to remove EVERYTHING in Internal Memory, at this point, go to Backup and Restore. Select "Toggle backup and restore of internal storage (/data/media). Enable this setting by selecting it. By default, it is disabled. Then proceed to the formatting steps. This will format the Entire Internal Memory when you proceed.
Note, this will format EVERYTHING in internal memory (not ext sd card)
Select Go Back, Goto Mounts and Storage
1. Format System
2. Format Cache
3. Format Dalvik
4. Format Flexrom
After you reboot, I believe it resets back to the defaults.
---------- Post added at 11:52 PM ---------- Previous post was at 11:41 PM ----------
Oh, and once you are done, try to install the rom with the normal procedures. It's quite possible the rom on the sd was corrupted, so you may want to re-download it again if you have the same error.
IF you are running RA Revamped Recovery, then you may want to contact Drellisdee at his thread;
http://forum.xda-developers.com/showthread.php?t=1459821
He knows the procedures to do the same. I would tell you, but it's a tricky process, and he knows more about his recovery than I do.
One more note, if you have an extra SD card, even a 2gb, I would format that to FAT 32, and also copy a rom to it and use it. (remove all doubt)
Click to expand...
Click to collapse
IM USING THOR'S cwm RECOVERY V5.0.0.0
I WILL TRY YOUR STEPS ABOVE WITH A NEW CARD.
its not the ROM download because i have already re downloaded it
again thank you to Moscow and erica_renee for ALL YOUR HELP AND ADVICE you two are the most helpful and fastest to respond on this forum!!!!
i will get back after this try

Fix freeze , lags etc.

Hello people my phone getting old i think 1.5 year so far my phone started to freeze having lags getting too hot while browsing. And bootloops started without flashing anything. First bootloop happened 2 weeks ago. Today happened again twice i wiped dalvik cache and everything is fine how can i fix it? I thought rom cause it i flashed stock firmware rooted it and removed bloatware. Still happens lags,freeze,getting too hot and bootloop. Is it lollipop update? I never had this issues with kitkat. How can fix this and keep my alive?

Orangley said:
Hello people my phone getting old i think 1.5 year so far my phone started to freeze having lags getting too hot while browsing. And bootloops started without flashing anything. First bootloop happened 2 weeks ago. Today happened again twice i wiped dalvik cache and everything is fine how can i fix it? I thought rom cause it i flashed stock firmware rooted it and removed bloatware. Still happens lags,freeze,getting too hot and bootloop. Is it lollipop update? I never had this issues with kitkat. How can fix this and keep my alive?
Click to expand...
Click to collapse
Try a full factory reset. Be careful as this will wipe your internal storage.

GDReaper said:
Try a full factory reset. Be careful as this will wipe your internal storage.
Click to expand...
Click to collapse
Thank you for your answer but I did it after flash stock rom via odin. Wiped data / factory reset , cache partition , mounted cache , system , data , wiped dalvik cache..

Wiping data does not equal a factory reset. Wiping data does just that, wipes user installed apps. But generally leaves the internal storage alone.
A factory reset returns the phone to the settings it came out of the factory with, including a clean internal storage(If you have the stock rom). I heard that changing roms and just wiping data, dalvik and cache will still leave behind some files.
But it could also be untrue.

GDReaper said:
Wiping data does not equal a factory reset. Wiping data does just that, wipes user installed apps. But generally leaves the internal storage alone.
A factory reset returns the phone to the settings it came out of the factory with, including a clean internal storage(If you have the stock rom). I heard that changing roms and just wiping data, dalvik and cache will still leave behind some files.
But it could also be untrue.
Click to expand...
Click to collapse
Flashing stock rom is same with factory reset i think clears everything.

I don't know. Haven't flashed stock on this device yet.
But don't most guys recommend doing a wipe before going back to stock?

I dont know i'll try that when i have free time. I did research some guys saying lollipop causing these problems. I'll try wipe before flash stock rom again , if issues keep happen i'll use lates 4.4.2 custom rom. Thank you for your answers i'll report back.

Real reset
This method will wipe everything, including operating system and efs files. Before you do this:
you must root
Download twrp recovery
Install the recovery using the app from the play store
Boot into recovery mode and have twrp backup everything
save your backup to an SD card and the computer (can't hurt to have two backups)
Doing the above will preserve your phone important data like your imei and efs
in case something goes wrong.
NOW
after you have backed everything up use twrp recovery to wipe data. Have twrp wipe everything except for your SD card (don't won't to lose the backup)
After everything has been obliterated have twrp boot you into download mode.
Download Odin from XDA preferably 3.09 (most stable release) and then grab an official stock firmware from a trusted source. The latest stock firmware should be at least 4.4.2
If you have carriers other than t-mobile you will also need to find a PIT file for partitioning.
When you have all of this open up Odin with your phone connected in download mode and make sure repartitioning, clear efs and nand-erase is checked along with the defaults.
Select pda button and choose your firmware (unzipped tar.md5 format.) Then select repartitioning PIT file button and direct to where you have the PIT file downloaded.
now click start (be sure that the Com port is recognized by Odin: will be highlighted in blue or yellow.)
This will take a while depending on your computer.
when it finishes your phone should reboot with a fresh os and filesystem. If you get stuck in a bootloop reboot into recovery mode and do a wipe data and wipe cache. Reboot and your phone should be good as new.
IMPORTANT!!! It is vital you keep your TWRP backups for as long as you have your phone if you lose them and something goes wrong while flashing your phone you will lose important things such as IMEI baseband which will prevent you from connecting to your network and Sim card recognition.

Thank you so much i'll try this now.

AndroidInitiate said:
This method will wipe everything, including operating system and efs files. Before you do this:
you must root
Download twrp recovery
Install the recovery using the app from the play store
Boot into recovery mode and have twrp backup everything
save your backup to an SD card and the computer (can't hurt to have two backups)
Doing the above will preserve your phone important data like your imei and efs
in case something goes wrong.
NOW
after you have backed everything up use twrp recovery to wipe data. Have twrp wipe everything except for your SD card (don't won't to lose the backup)
After everything has been obliterated have twrp boot you into download mode.
Download Odin from XDA preferably 3.09 (most stable release) and then grab an official stock firmware from a trusted source. The latest stock firmware should be at least 4.4.2
If you have carriers other than t-mobile you will also need to find a PIT file for partitioning.
When you have all of this open up Odin with your phone connected in download mode and make sure repartitioning, clear efs and nand-erase is checked along with the defaults.
Select pda button and choose your firmware (unzipped tar.md5 format.) Then select repartitioning PIT file button and direct to where you have it downloaded.
now click start (be sure that the Com port is recognized by Odin: will be highlighted in blue or yellow.)
This will take a while depending on your computer.
when it finishes your phone should reboot with a fresh os and filesystem. If you get stuck in a bootloop reboot into recovery mode and do a wipe data and wipe cache. Reboot and your phone should be good as new.
IMPORTANT!!! It is vital you keep your TWRP backups for as long as you have your phone if you lose them and something goes wrong while flashing your phone you will lose important things such as IMEI baseband which will prevent you from connecting to your network and Sim card recognition.
Click to expand...
Click to collapse
Odin freeze everytime i put twrp tar.md5 file cant i use philz touch which i use for long time?

Orangley said:
Odin freeze everytime i put twrp tar.md5 file cant i use philz touch which i use for long time?
Click to expand...
Click to collapse
Is that another custom recovery?
If so then yes just make sure you have all of your system files and most importantly your efs backed up.
Run odin as administrator if that doesnt work, try using another version of Odin.

AndroidInitiate said:
Is that another custom recovery?
If so then yes just make sure you have all of your system files and most importantly your efs backed up.
Run odin as administrator if that doesnt work, try using another version of Odin.
Click to expand...
Click to collapse
Doesnt work another versions both twrp and odin. I'll keep my custom recovery and try it.

Orangley said:
Doesnt work another versions both twrp and odin. I'll keep my custom recovery and try it.
Click to expand...
Click to collapse
What carrier are you using, model number of the phone, etc.
Have you backed everything up? And can you flash the custom recovery through Odin if it fails?
Try it without wiping efs first just to be safe
Look here for your device you will be able to find standalone flash able versions of twrp that should work through odin.
http://twrp.me/Devices/

Using i9500. And i did what you said and works fine thank you! Mods close thread please.

Cannot Mount /data and Storage TWRP

Hello Guys am facing a problem in twrp since 3 days.. I flashed twrp-3.0.2-4-hero2lte.img.tar using odin and everything was ok when I booted to recovery it asked me to allow modification (everytime I boot to recovery)then flashed supersu and got an error cannot mount data Then I tried to wipe data I got error cannot mount /data
I changed Data partition type to FAT ,wipe data was ok it worked but when I flash the rom and start the phone I get an error Encryption failed reset device needed .
Any Help
I flashed stock firmware 4 times and nothing changed
Need Help

mrad4tech said:
Hello Guys am facing a problem in twrp since 3 days.. I flashed twrp-3.0.2-4-hero2lte.img.tar using odin and everything was ok when I booted to recovery it asked me to allow modification (everytime I boot to recovery)then flashed supersu and got an error cannot mount data Then I tried to wipe data I got error cannot mount /data
I changed Data partition type to FAT ,wipe data was ok it worked but when I flash the rom and start the phone I get an error Encryption failed reset device needed .
Any Help
I flashed stock firmware 4 times and nothing changed
Need Help
Click to expand...
Click to collapse
Flash hydra rom and done

umijani010 said:
Flash hydra rom and done
Click to expand...
Click to collapse
Really man??what makes this rom solve the problem I heard many things about this hydra rom

mrad4tech said:
Hello Guys am facing a problem in twrp since 3 days.. I flashed twrp-3.0.2-4-hero2lte.img.tar using odin and everything was ok when I booted to recovery it asked me to allow modification (everytime I boot to recovery)then flashed supersu and got an error cannot mount data Then I tried to wipe data I got error cannot mount /data
I changed Data partition type to FAT ,wipe data was ok it worked but when I flash the rom and start the phone I get an error Encryption failed reset device needed .
Any Help
I flashed stock firmware 4 times and nothing changed
Need Help
Click to expand...
Click to collapse
You need to wipe the data partition in TWRP in order to decrypt it.
wipe/format data/type YES
TWRP doesn't yet support samsungs encryption.
wiping data will obviously remove everything, so backup first.
immediately after wiping data, flash an updated supersu, or dm-verity disable
Flashing a rom over an encrypted data partition will do nothing to solve it unfortunately.

Encryption problem

Today i decided to try the newest B890 and i did but i noticed a few bugs so i wanted to go back on my previous rom via twrp ( i had a full backup ) . Problem i faced is that twrp no longer reads the data partition and it fails everytime i try to restore the rom so i tried to install sokkobans B574 and it seemed to work . All went fine untill the boot when its asking me about some password to unlock the storage because it is encrypted but i did no encryption . Is there any way i can get rid of it and use the phone again ? Twrp does not work because its not able to mount the data partition for some reason i dont know.

Firicel69 said:
Today i decided to try the newest B890 and i did but i noticed a few bugs so i wanted to go back on my previous rom via twrp ( i had a full backup ) . Problem i faced is that twrp no longer reads the data partition and it fails everytime i try to restore the rom so i tried to install sokkobans B574 and it seemed to work . All went fine untill the boot when its asking me about some password to unlock the storage because it is encrypted but i did no encryption . Is there any way i can get rid of it and use the phone again ? Twrp does not work because its not able to mount the data partition for some reason i dont know.
Click to expand...
Click to collapse
Reset your phone.

like unbricking ? because i cant do anything with twrp because it cant access data

Firicel69 said:
Today i decided to try the newest B890 and i did but i noticed a few bugs so i wanted to go back on my previous rom via twrp ( i had a full backup ) . Problem i faced is that twrp no longer reads the data partition and it fails everytime i try to restore the rom so i tried to install sokkobans B574 and it seemed to work . All went fine untill the boot when its asking me about some password to unlock the storage because it is encrypted but i did no encryption . Is there any way i can get rid of it and use the phone again ? Twrp does not work because its not able to mount the data partition for some reason i dont know.
Click to expand...
Click to collapse
Flash stock recovery and make wip data factory reset,same hapen to me,after that,you can flash twrp and then try to restore your backup

file corruption.

hi, i have a sm-t510 with android 9, and im trying to install twrp but everytime i try i get some kind of wierd file corruption. all my files in sdcar are named with random numbers and letters and there is nothing in it. the tablet boot normaly, but i cant install anything or acces any of my normal file. is there anyway to fix that, or does anyone has a data back up i can use for that version XAC-T510XXU2ASK5. thank you.

cwarrow said:
hi, i have a sm-t510 with android 9, and im trying to install twrp but everytime i try i get some kind of wierd file corruption. all my files in sdcar are named with random numbers and letters and there is nothing in it. the tablet boot normaly, but i cant install anything or acces any of my normal file. is there anyway to fix that, or does anyone has a data back up i can use for that version XAC-T510XXU2ASK5. thank you.
Click to expand...
Click to collapse
Didn't read the instructions very carefully, now did you? The very FIRST thing you need to do when booting to TWRP is to FORMAT THE DATA PARTITION. Not wipe, but FORMAT. The data partition is encrypted and TWRP can't read it. That is why everything looks weird. Also, that is why you need to backup any pictures, downloads or anyting else you want to save because formating the partition will erase EVERYTHING and not just system stuff that wiping deletes.

lewmur said:
Didn't read the instructions very carefully, now did you? The very FIRST thing you need to do when booting to TWRP is to FORMAT THE DATA PARTITION. Not wipe, but FORMAT. The data partition is encrypted and TWRP can't read it. That is why everything looks weird. Also, that is why you need to backup any pictures, downloads or anyting else you want to save because formating the partition will erase EVERYTHING and not just system stuff that wiping deletes.
Click to expand...
Click to collapse
I have been rooting phones and tablet for the past 10 years its the first time it happens. Maybe its something new. Thanks for the info. But i already format the data and evwrything disapeared beside a file named twrp. And i cant reatore the data, cause i didnt have twrp to back them up. So if you have another sugestion, i am all ear

cwarrow said:
I have been rooting phones and tablet for the past 10 years its the first time it happens. Maybe its something new. Thanks for the info. But i already format the data and evwrything disapeared beside a file named twrp. And i cant reatore the data, cause i didnt have twrp to back them up. So if you have another sugestion, i am all ear
Click to expand...
Click to collapse
My post pointed out that formatting would erase everything and that you should backup prior to doing it. And there are several other methods of backing up data and apps besides TWRP. Yes, it leaves the data partition blank, but flashing a ROM and gapps will put the directories back. Of course, they will still be empty. If you used a Google Account, then that should have at least backed up your apps and some settings. When you setup a new ROM, it should let you restore them.
BTW, yes it was the first time it happened for most of us. Samsung keeps trying to improve "security" and adding encryption, by default, to the data partition is in all of their new tablets and phones.

lewmur said:
My post pointed out that formatting would erase everything and that you should backup prior to doing it. And there are several other methods of backing up data and apps besides TWRP. Yes, it leaves the data partition blank, but flashing a ROM and gapps will put the directories back. Of course, they will still be empty. If you used a Google Account, then that should have at least backed up your apps and some settings. When you setup a new ROM, it should let you restore them.
BTW, yes it was the first time it happened for most of us. Samsung keeps trying to improve "security" and adding encryption, by default, to the data partition is in all of their new tablets and phones.
Click to expand...
Click to collapse
my point is that i want to keep the stock rom, i was able to install a costum rom no problem after. but it doesnt work with the stock rom

cwarrow said:
my point is that i want to keep the stock rom, i was able to install a costum rom no problem after. but it doesnt work with the stock rom
Click to expand...
Click to collapse
You can't backup a stock ROM with TWRP because it can't handle the encryption. But you can use TWRP to root a stock ROM. In that case you just ignore the wierd internal data and put what you want to flash only on the external SD. IOW, if your reason for flashing TWRP is to use its backup function on a stock, don't bother, it won't work. But if your intent is to ROOT the stock ROM, then go ahead, but DON'T format data. Just put the files needed to root on the external SD and flash from there. You format the data partition in order to flash a custom ROM.

lewmur said:
You can't backup a stock ROM with TWRP because it can't handle the encryption. But you can use TWRP to root a stock ROM. In that case you just ignore the wierd internal data and put what you want to flash only on the external SD. IOW, if your reason for flashing TWRP is to use its backup function on a stock, don't bother, it won't work. But if your intent is to ROOT the stock ROM, then go ahead, but DON'T format data. Just put the files needed to root on the external SD and flash from there.
Click to expand...
Click to collapse
yeah but, i stil have the same problem though, i still cant use my tablette properly. i cant install new games and other app. but anyway i already rooted my stock firmware using magisk. but thanks anyway for the help
its just that i dont like the custom firware we have for it, and the stock firmware is slow af. but ill end up probably falshing a custom firmware anyway. have a good day.