ZTE Nubia Z17 USB connection problems & MyPhoneExplorer - ZTE Nubia Z17 Questions & Answers

Hi,
I just received the Z17. It looks well but I had many problems with the USB connection.
I use the connection too with my Jiayu S3Adv.
On that phone, I can read all the contents of the phone (SD Card and Internal mémory)
On the Nubia, I can read nothing into the windows 8.1 file explorer.
I just have (under My Computer main part) an icon named NX563J.
If I open this "drive" (or device), I just have a disk named "Shared internal space" (Espace de stockage interne partagé) (Sorry, I'm French, nobody is perfect, my English too ) with no files and one or two directories (log for example)
In order to have a "complete view", I had to change into Developper Option the default parameter "Charging" to "MTP"
Right, I can access the full contents of the phone...
I seems not activated by default.
Do you have the same problem ?
I use MyPhoneExplorer to synchronize data between my PC and mu phone. It works perfectly with the Jiayu.
I can't connect the Nubia to that application.
I'll have a new try with the "new MTP parameter" activated.
Thanks

Complement :
Each time I shutdownower off the phone and the computer, I need to reinstall the drivers...
Otherwise I can't access the phone contents.
I'm thinking to return the phone

May be I found one solution (or problem)
My computer (Lenovo Carbon X1 gen 3) is supporting "only" USB 3.0 specifications.
USB-C connection (I'm not speaking about the connector) need USB 3.1 and over specifications (thunderbolt).
So despite my device is recognized, it seams MyPhoneExplorer can't connect via USB-C protocol.
I had a small try with a connection via bluetooth, it seems to work.
But I can't see the phone contents when the phone is connected via USB.
Microsoft says USB-C connections are not supported by the windows OS under windows 10 (7, 8, 8.1)...

i have the same problem
Ursus91 said:
May be I found one solution (or problem)
My computer (Lenovo Carbon X1 gen 3) is supporting "only" USB 3.0 specifications.
USB-C connection (I'm not speaking about the connector) need USB 3.1 and over specifications (thunderbolt).
So despite my device is recognized, it seams MyPhoneExplorer can't connect via USB-C protocol.
I had a small try with a connection via bluetooth, it seems to work.
But I can't see the phone contents when the phone is connected via USB.
Microsoft says USB-C connections are not supported by the windows OS under windows 10 (7, 8, 8.1)...
Click to expand...
Click to collapse
The problem is the USB C connections I have a surface and It does not recognize the USB connection due to driver error, I try to find a way with no solution, have anyone of you tried to root the phone successfully?

Ok, it works... sometimes with W8.1 x64.
In your configuration panel, open the item "Device Manager" (sorry, I've the French Version only)
In the menu "View" (Affichage, the last menu item on your right before ?) clic on Show Hidden devices
On the "Unknown device" Clic on Properties (Propriétés)
Tab Driver => Update the driver
Find a driver on my computer
Choose in a driver list on my computer
Choose USB Device and choose USB MTP or something similar.
Clic on Next. The driver will be installed
In your file manager, you can now see your phone.
If you have more than one phone, may be you have to do that each time you connect an other phone on your computer
Hope this helps you

Add-on :
Download the latest (ZTE) usb drivers. You'll find them here on XDA

Related

driver problem

i don't know why but drivers for windows 7 doesn't work well with my milestone 2
if i try to connect my phone "as a memory", like a flash usb drive, windows try to install driver from windows update but fail and i can't copy files from/to my phone, like it's not connected
if i use "windows mode" (didn't remember the correct name ) it work but it is so slow to do everything
now i have cyanogenmod from endless7, perfect mod but without this "windows mode" so i can't connect my phone with my pc with windows, it's strange because RSD lite recognize my phone, so i don't know if the driver work or not
someone know the solution?
plug in your mobile, then right click on my computer > manage > device manager, there should be an MTP service that's got a yellow question mark. Right click on it, press driver update > search my computer for the driver, click on "let me choose from driver list" and there should be something like usb mass storage, click on it and click next. Can't describe it as it should be because I already did it a while ago Hope it helps, worked for me!
i love you, it work thanks
Same problem when connecting like Portal & Tools. Tip doesn't work (no usb mass storage driver). Using CyanogenMod 7.
Any suggestions?

what is recommended way to transfer media files from Nexus 10 to Win PC

I finally retired my ASUS Tf700 and now have a N10 running CM 13-20160712 Nightly. So far I am loving the N10 but have never run a device with a custom ROM.
I have large media file on the N10 that I want to transfer to a Win 7 PC.
I connected the N10 to my PC and it shows under devices but there are no files visible...no driver??
I tried using Bluetooth but Win needs a driver but I have not installed one as I don't know how nicely plays with CM.
I have done a bit of searching but everything I find seems to relate to either stock ROM or is part of the process of customising...loading ABD DRIVER??
By now you will have realised I am an Android Numpty:crying:
I gather a can use an OTG cable and normal Thumb drive or one with a micro USB at one end and standard USB at the other.
I am happy to work my way through whatever is the best solution but I am having trouble deciding which way to go and would like some advice.
I prefer win shared folder and Total Commander + Lan plugin for it on Nexus. On any android device in fact.
When you connect your device to pc there is a choice on android. Slide from up to down to show how usb will work. Sometimes it connects like for charging mode only.
Funny, but just restock my nexus and have the same problem. Win 7, there is only "Android ADB Interface" and no device in My Computer.
Enabling USB debugging on android helped here.
And finally right answer just found
1. Enable USB debugging: Go to phone settings -> About -> Tap build number repeatedly until developer menu is enabled. Go there and tick USB debugging.
2. On your PC, go to your device manager (when the Phone is plugged in and set to MTP), locate the phone, right click on it -> properties
3. go to the Driver tab
4. click Update Driver
5. click Browse my Computer for driver software
6. click Let my pick...
7. select USB Composite Device
8. finish up with the assistant
then reinsert device to USB.

Oneplus 5 not recognised in Windows 10

Hi,
I've received a couple of days ago two Onplus 5.
They both work great but when I try to connect them to my desktop, they get detected as "qualcomm hs-usb diagnostics 900e" by windows 10 that states the USB device is not recognised.
The issue is reproduced on a laptop, although it did get picked up once by the laptop, only to fail on a second attempt with the same device name "qualcomm hs-usb diagnostics 900e" after I installed the driver provided by Oneplus.
I read on the forum that "qualcomm hs-usb diagnostics 900e" is normally related to Bricked phone issues, which is not my case and I don't know what to do to resolve this.
I also tried to activate the USB debug mode on the phone, but this didn't change the problem.
My windows are all up to date and my phones as well (running Android 7.1.1, OxygenOS 4.5.2)
Has anyone experienced this issue with that phone or any other?
I would greatly appreciate some help and I thank you in advance for reading this and offering advice.
Unplug phone, restart windows.
Go to settings / about phone / press build number 5-6 time (don't remember exactly how many times) to enable developer options
turn on USB debugging
select USB configuration MTP (media transfer protocol)
plug it in
Install drivers
And now on you should have it working every time you plug it to your laptop.
dcrnic said:
Unplug phone, restart windows.
Go to settings / about phone / press build number 5-6 time (don't remember exactly how many times) to enable developer options
turn on USB debugging
select USB configuration MTP (media transfer protocol)
plug it in
Install drivers
And now on you should have it working every time you plug it to your laptop.
Click to expand...
Click to collapse
Thanks dcrnic, I must have skipped a step with the debugging mode because your procedure did the trick.
Is this a normal process to have to go to Dev mode and Debug mode to be able to connect to a PC?
Thanks again for your help!:good:
Win 10 do not recognize device as it is so new. Probably in the future this will be solved on Windows end.
I found online link for drivers
https://drive.google.com/file/d/0B-LgkimFUEksbjRCY1BkWnduVW8/view?usp=sharing
Moderators
Please delete ... Today forum is so slow, and it do double posting for some reason even I press reply just once.
Thank you.
FIXED: Use stock op5 cable. The other cable that gave me issues works just fine for op2.
The phone used to be seen by win10, but since oem unlock and superSU, the computer at work doesn't recognize it. Ran the 4.5.2 update with same results. I noticed that in Developer Options -> Select USB configurations charging is selected and greyed out. Going in selecting anything else returns is to Charing.
Device Manager > Find the phone > Right click > Update drivers (or something like that) > Select driver from Computer > Select "MTP USB Device" Enjoy
I'm having the same issue. If I manage to get it to connect to the PC, then after I unplug and plug it again it gives the same not recognised balloon. It only seems to work with USB Debugging On
I ended up using the original op5 cable and it recognizes the phone right away.The cable that didn't work for op5 is not stock, but worked perfectly fine for op2.
Same issue
Even I'm facing the exact same issue on my op5
dcrnic said:
Win 10 do not recognize device as it is so new. Probably in the future this will be solved on Windows end.
I found online link for drivers
https://drive.google.com/file/d/0B-LgkimFUEksbjRCY1BkWnduVW8/view?usp=sharing
Click to expand...
Click to collapse
The drivers are on the phone, they're mounted as a drive when you plug the phone in? They even add ADB tools when you install them, they're in C:\Program Files (x86)\OnePlus USB Drivers and the ADB tools are in the Android folder within there.
djsubterrain said:
The drivers are on the phone, they're mounted as a drive when you plug the phone in? They even add ADB tools when you install them, they're in C:\Program Files (x86)\OnePlus USB Drivers and the ADB tools are in the Android folder within there.
Click to expand...
Click to collapse
Yes, they are on the phone, but computer need to recognize device to see it. It does not, so the drivers on the phone are useless in this case.
I compared this to my ZTE Axon 7. If you choose "Charge only" the Axon 7 is recognized as a USB input device. This should also happen for our OP5 but the driver (which btw. is a windows standard driver) does not contain PID 900E and also does not like to have it forced to a USB input device.
The Axon 7's PID is F006.
However, the real issue is when Windows decides to use Qualcomm's HS USB Diagnostic Interface driver which seems to give even more trouble (at least for me). When I tried to switch to MTP this would not work and my Windows 10 hung itself up when rebooting or shuting down. For now I just disabled the "Unknown device" to prevent such things from happening. Charging still works this way and the phone is correctly recognized when changing to MTP.
If you are facing the same issue, disconnect the Oneplus 5 from your PC, reboot the PC and after that launch the device manager. You need to enable hidden devices in the view menu of the device manager to see disconnected devices. Now remove the device "Qualcomm HS USB Device Interface" and also choose to uninstall the driver itself. After that you can connect your device again and it should pop up as "Unknown device". Then simply disable the device.
Regarding the drivers from Oneplus: this package is lacking a driver for the device we are seeing (VID_05C6&PID_900E).
Does anyone know if the latest update (OxygenOS 4.5.5 update) addresses this issue? It says the following as one of the bug fixes:
"To restore connectivity to a Windows 10 PC, please turn off USB debugging prior to the upgrade"
aa_chow said:
Does anyone know if the latest update (OxygenOS 4.5.5 update) addresses this issue? It says the following as one of the bug fixes:
"To restore connectivity to a Windows 10 PC, please turn off USB debugging prior to the upgrade"
Click to expand...
Click to collapse
Worked for me, only remember to Uncheck usb debugging BEFORE the update....
Hmm, didn't work for me, same behavior as before the update...Qualcomm HS-USB as soon as phone is plugged in...USB debug was off.
Sent from my ONEPLUS A5000 using Tapatalk
try changing port (and remember to restart the pc)
Just got my phone today. It updated to 4.5.5 immediately. All I did was connect it to the computer (windows 10) and everything works.
bricky23 said:
Just got my phone today. It updated to 4.5.5 immediately. All I did was connect it to the computer (windows 10) and everything works.
Click to expand...
Click to collapse
It worked the first time too, but not the second time...at that point connected detected as Qualcomm HS-USB Diagnostic, and computer won't shut down.
And yes I installed it a few time, and it works the first time connecting, but not the second time around.
Sent from my ONEPLUS A5000 using Tapatalk
I don't have my OP5 yet, but I had a very similar and difficult experience with my OP3 when I first received it on Windows 10 Pro. On top of installing the proper drivers, I also had to go into Device Manager and run some steps (I'm going off on memory so they may not be entirely accurate). The root cause is driver signature check enforced in Windows 8+. So by going into Device Manager and seeing "kedacom USB driver", right click and find the oneplus USB driver you installed above and also need to disable the driver signature enforcement (in windows 10 go to advanced startup settings, reboot and choose (I think) #7 then reboot). Then plug in the phone usb go to device mgr right click on kedacom USB driver and choose the oneplus driver.
I don't have all the steps in the right order but it should fix your issue.

Windows 10 File Explorer doesn't find my phone

Hey XDA, pretty much like the title says. This is the first time I have this issue, before it was always plug it in and press the transfer files option and autoplay would pop up. Now Windows informs me that “Android is ready for use” but there is no way to find the device in File Explorer.
I hooked up my A1 to my laptop which did work properly so the problem is definitely on this PC’s end. I’m running latest version of Windows 10 Pro N 64. So far I’ve tried changing cables, different USB ports, rebooted both my PC and Phone. I also installed ADB Setup 1.4.3. The phone charges fine.
In device manager under Other Devices it says MTP with an exclamation sign, I’m unable to find drivers for this thing through auto search. There’s also ADB Interface under USB Devices which has up to date drivers.
Thanks in advance for any help.
Exactly the same here, under windows 10, MTP device not supported in the windows devices panel, i'm running ressurection remix rom....
When I first got my A1 I used Helium to restore my apps, I found it would only connect if I selected MIDI in the phones drop down.
This happens. Just use update driver and manually select the MTP driver from the list.
go to your notifications, tap the usb option and select transfer files. works great for me.

Can't connect to PC

Since a few days my Redmi Note 7 can't be seen anymore by my computer (Windows 10). In Device Manager there's the yellow alert icon with the message "Unknown USB Device (Device Descriptor Request Failed)".
Attempts I've tried:
- Connect the cable into the PC's rear USB ports
- Connect the cable into another PC
- Update the drivers in Device Manager
- Uninstall / reinstall the drivers in Device Manager
- Manually install drivers from SDK Tools, Mi Flash and% windir%\inf (wpdmtp.inf)
- Enable USB debugging in Developer Options and select "Data Transfer" by default
- Dirty reflash MIUI (wiping data)
- Connect the phone in Fastboot and Recovery (OrangeFox)
- Use other cables (the official one and three more)
But the error persists.
Everything points to a hardware problem of the USB-C input (which I also tried to clean, but nada), although the phone charges regularly and it can also indicate a software problem.
Somewhere I read that I could try formatting (and not wiping) the data partition, and I will do it as a last resort.
Do you have any other clue before i bring it to repair?
Thanks!
Did you try disable digital signature driver on windows 10?
Google it
zpower said:
Did you try disable digital signature driver on windows 10?
Google it
Click to expand...
Click to collapse
Tried that too

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