My fingerprint scanner has been working perfectly fine until yesterday. In the morning I went on my phone and it said "fingerprint hardware not available" so I rebooted since this has happened a couple times before. This time was different. I tried to stop the oneplus fingerprint service in the apps menu in settings but the service wasn't there. So I tried reflashing my ROM (lineageos) and noe there is no fingerprint error message on the lockscreen and I get an error when trying to add fingerprints this is strange since my home button is working fine. Any help is appreciated, thanks
Sent from my ONE A2005 using Tapatalk
Try going to oxygen os and test it, it will probably work then clean flash any rom
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So, I got my 6P last monday. The Nexus Imprint seems to be missing on the security screen and the scanner does not work as when I set it up. Now when I restore the factory image it doesn't even show up in the setup like I did the first time I set up the phone. I tried clearing cache like another did on reddit per google's instuctions, but and it worked for a bit, but now it won't recognize anything at all. I am in communication with Google support, but wondering if anyone has ran into this problem?
The same thing happend to me this morning. Google Store support is sending me a replacement.
Just happened to me and I didn't even have my nexus a day. Already ordered a RMA device smh.
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
Yea they are replacing mine..... In the mean time it started working. So weird....
Does this actually mean its broken, though? I got this message, unlocked it with a pattern and not it works again. It might just be a process that wasn't running for some reason.
vonapets said:
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
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Click to collapse
samething happned to me too. I downloaded the stock factory image (latest) and flashed and vola! it worked
Just happened to me, first time I've had a new phone go bad on me. Not excited about rma"ing it.
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
bobbyput said:
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
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Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
airwa1kin7 said:
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
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I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
KnifeFed said:
I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
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That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
airwa1kin7 said:
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
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Yeah, after locking the bootloader again that boot screen disappeared and everything looks normal. I returned it to the store without any problems.
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
GFunkOfLex said:
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
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i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
Wankface said:
i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
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I'm on Bliss too at the moment and also missing finger print.
As I also miss slim pie, I'm trying other roms too. So far all of them did have finger print working.
(Still missing Slim pie, trying Benzo rom next.)
I rooted again and flashed blissrom and it's working again now fingerprint.... I flashed the version I was on before the problem happened.... Not sure whether to update again... Maybe I will wait for the next newer version......anyway happy its working and not some hardware fault.
Hi, does anyone had issues with fingerprint scanner not working? I updated my software to the latest on A2017U with the October update. After half a day my fingerprint scanner stoped working completely. I tried to reregister it didn't work . I did a Factory reset still nothing its dead .
So its working now by itself, maybe moisture gets in there somehow thats the only thing i can think of. Thanks everyone.
I have issues with mine too, in the past to fix it I have gone into the finger prints settings and deleted all the ones that are there and then rebooted, then you have to setup your prints again. That seemed to do the trick for me.
http://www.androidauthority.com/problems-zte-axon-7-fix-716895/
I couldn't access the device with the fingerprint reader on the first start up after the update, and I also can't access it using the pattern, even though I'm sure I'm entering the right one. So it loos like I have to do a factory reset now
Ratedzelaya said:
I have issues with mine too, in the past to fix it I have gone into the finger prints settings and deleted all the ones that are there and then rebooted, then you have to setup your prints again. That seemed to do the trick for me.
http://www.androidauthority.com/problems-zte-axon-7-fix-716895/
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This fixed my problem.
Today, my fingerprint scanner just stopped working, including the notifications gesture. Restarted the phone, went fine, then the same thing happened after work on the way home. Rebooted, still wouldn't work. Started working again when I got home. Installed the OTA update and reregistered the fingerprints. Will keep an eye on it.
Anyone else had this issue?
I had a similar issue as well. On two different occasions the sensor stopped working completely, both unlock and notification gesture. Rebooting the phone seemed to fix it for me.
It is really annoying - especially since as it doesn't happen constantly it might not help taking the phone back for warranty.
Last week, I took my phone off the charger and noticed that the home button was not working. Did multiple reboots, clean wipes and also reinstalled the stock ROM, nothing worked. Did the *#808# fingerprint test and found that the figerprint sensor was not responding which led me to believe this could be a hardware issue. I did not have the time to go to the service center so I turned on the on-screen navigation bar and used it like this for a few days.
Today, I thought I'd try to sort this out one more time before I take it to the service center. The *#808# fingerprint test still showed the sensor not available. Rebooted the phone and turned the on-screen nav bar off. Lo and behold the home key started working. I do not know how this happened, I'm just glad that it did.
Just thought I'll post here so that if anyone has issues they could try this out and it might help someone.
Cheers.:good:
I got the same problem. My OP5 Home button(with fingerprint scanner) stopped working suddenly. It got stock android since purchase. I never tried to root it. It suddenly became unresponsive. Will try to use nav bar for few days. Im getting ghost touches as well. Any Help appreciated.
Hi. I have the same issue on my op3t, looking for idfeas.
finalmoksha said:
Last week, I took my phone off the charger and noticed that the home button was not working. Did multiple reboots, clean wipes and also reinstalled the stock ROM, nothing worked. Did the *#808# fingerprint test and found that the figerprint sensor was not responding which led me to believe this could be a hardware issue. I did not have the time to go to the service center so I turned on the on-screen navigation bar and used it like this for a few days.
Today, I thought I'd try to sort this out one more time before I take it to the service center. The *#808# fingerprint test still showed the sensor not available. Rebooted the phone and turned the on-screen nav bar off. Lo and behold the home key started working. I do not know how this happened, I'm just glad that it did.
Just thought I'll post here so that if anyone has issues they could try this out and it might help someone.
Cheers.:good:
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Hi. I have the same issue on my op3t, Oxygeos Version 9.05. My home and recents buttons do not work but fingerprint works fine. I turned on the on-screen nav bar and the home and recents buttons don't work there as well. Turning it off didn't solve anything. Any idea? Thanks
Facing exactly the same issue after upgrade to 9.0.5. home and recent buttons are not working, but fingerprint is working fine. Did you resolve this issue by any chance? if yes, please let me know as well how it was resolved. thanks. -ramesh
Try doing a factory reset, but take a backup before doing that.
Sent from my OnePlus 3T using XDA Labs
I am also facing this issue. It started off with a boot loop into the recovery every time i try to start the phone. It stopped after i cleared cache from recovery, but the default launcher doesnt work properly, no notifications in my drawer, and many other issues. the hardware buttons are responding (it lights up when i tap on it) but the OS doesn't do anything with it. I have tried with switching to the soft keys and it behaves the same way as well. the fingerprint scanner and back button works so far.
i'm having this problem too Got a OP3T, i found out a bit of info, it has to do with the screen, i'm still facing this problem so im gonna buy a replacement screen and see how it goes, ive already replaced the earphone jack board that houses most the flex cable connections and i also replaced the speaker, home button, and the usb c flex cable to no avail. what i haven't tried was to replace the battery and the main/sub flex cable inside. i'd really like a fix for this.
go to Settings -> Apps -> All Apps (ie including System apps)
look for com.android.fingerprint... or com.oneplus.fingerprint...
"Force Stop" it. and go to its storage and "Clear Cache" , "Delete Data" .
Now restart the Phone.
Worked for me on OnePlus3T running OxygenOS 9.0.5.
Phone was also on charging through out the procedure .. I doubt if it would have any significance though.
Good Luck.
I could not force stop this app.
MY SOLUTION
this is what it worked for me with OP5
I deactivated fingerprint, reboot to recovery, wipe cache+dalvik, restart (without fingerprint anymore) and it seems to be working just fine again.
I have observed this issue too in my oneplus 3 with oxygen os 9.0.6 and also in previous releases. The only thing that works for me is just to reboot the phone.
cincauhangus said:
I am also facing this issue. It started off with a boot loop into the recovery every time i try to start the phone. It stopped after i cleared cache from recovery, but the default launcher doesnt work properly, no notifications in my drawer, and many other issues. the hardware buttons are responding (it lights up when i tap on it) but the OS doesn't do anything with it. I have tried with switching to the soft keys and it behaves the same way as well. the fingerprint scanner and back button works so far.
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Click to collapse
I am facing the exact same problem. Have tried all the other fixes/solutions mentioned in this thread except the 'Factory Reset'.
Please let me know what did you finally do to resolve it.
Thanks
Something new? I Have flash Havoc ROM, but problem still exist :/
back button and recent button does not work on mine.
I have to turn on screen navbar..
The home button was not working.. but it started working after i enabled onscreen navbar...
The phone went to frantic vibrate the first time it boot after flashing new rom..
the light can be seen on these 2 non functional h/w key during boot , but then it turn off, then the h/w back and recent key would not function..
I don't even know what happened to this phone...
Guess i'll keep using the onscreen navbar...
Hello! So I have had my 6t for over a year. It is a T mobile version and I have it unlocked and on the Beta (9.0, Pie). All a sudden my fingerprint wasn't working. So I went ahead and scanned it again, it added just fine (except this new message about finger already been scanned, and try different angles) in red letters about halfway through the scan. I deleted all my scans, so this doesn't make sense. Anyway, this happens EVERY time now. Either way, when I try to use it to unlock the phone or for apps, it lights up fine and just doesn't work at all. So I then reset it, no luck, installed t mobile ROM, no luck, then I put it back to the beta, and it worked like a charm for about a half a day. Then the same thing yet again. I then tried some custom ROMs and it works just fine on those, but I got encrypted so I went back to t mobile and tried the beta, nothing.
It is baffling me, and I am pretty frustrated. Any ideas? I am worried this is too intermittent and just weird for anyone to have any ideas. I am just lost.
Thanks
Joshua