Database Users

Samsung Galaxy Note 4 sudden dying

Hello everybody
I purchased the Samsung Galaxy Note 4 not too long ago (about few weeks ago). I rooted it, and I installed the needed applications for gaining the superuser access and then the camera mod by kevinrocksman and nothing else.
Then some water was spilt on top of my pocket where the phone was, and some of it got into the pocket. I mean the phone was not soaked wet or anything, it was slightly wet on the surface. Then I noticed some screen flickering, and after that it got worse. It barely responded to the power button, and when it did, the lock screen appeared with green flashes and went away. Then I could randomly start the phone and maybe get to the lock screen, everytime accompanied by this green effect. Then the phone seemed to go down to the Sudden Death Syndrome stage, where while pressing the power on button nothing happens other than an vibration, and blue notification light, and that's it. Is there anything I should try to do with it? Even when connecting the phone through the original USB-cable, it shows no files in there. Do you think it had something to do with the rooting, or was it hardware failure due to the water? It surely seems like a hardware failure, but it's strange that it didn't really get that wet. It was of course stupid risk to take to root warranty-active phone, but I think I should be safe with the warranty since the phone seems to be so destroyed that there is no traces left of the rooting process whatsoever.
Any tips would be greatly appreciated, thanks!
Best regards
Northlogic VFX

Sorry for your loss but you should have pulled out your battery immediately & put your phone in rice bag when screen flickering was there.After few days you should have turned it on.Probably the little water damaged the screen?
Sent from my SM-N910G using XDA Premium 4 mobile app

That is true. Maybe I could change the screen digitizer.

"Suddenly" dying? ?
It's water damage. It doesn't need to be sunk in water to be affected, sometimes all it takes is a few drops. And if that's the case, then you're not covered by warranty, so root is irrelevant.
Having said that, I'd personally pretend to be clueless and send it to Samsung nonetheless, saying "Don't know what happened, it just stopped working". Good luck!

Put in on rice for day or two (without battery) and try again. I had phones submerged in salt water (ocean). I soaked them in destiled water for few hours to flush salt water from inside, dried them on rice for a week and they still working.
Sent from my SM-N910T using XDA Free mobile app

S7 Edge dead screen.. No reply from Samsung

So my Samsung Galaxy S7 Edge broke after 3 months, I got it the day it came out in the UK. At first I opened Snapchat then all of a sudden a third of the screen went pink and flickery, so I contacted samsung and they said do a factory reset and get back to them.
This did nothing, so I went to contact Samsung again and whilst I was contacting them the screen completely went so it was sent off to Anovo I got an email with a image of my Micro USB port saying....
“We have located damage on your device and this damage is not covered under the manufacturer’s warranty.
Our engineers have found liquid damage and are therefore unable to further assess any faults you were experiencing.
Please see attached a picture of the damage.
This damage is considered too severe for us to proceed, and classes your product as Beyond Economical Repair. (BER)”
I've never put my phone in water as I've never wanted to risk it but it has been exposed to a bit of rain (the weather hasn't been the best in the UK). I phoned Anovo to find out what was going on. The man on the phone told me exactly what the email said, and when I went on to say “I thought it was water resistant” he put me on hold to speak to someone. He then came back and said the engineers found water in the charging port but didn't say how it got there and also didn't tell me why the water sensor in the USB port didn't work to prevent it from happening, I don't know if a message pops up on your phone when you try and charge it when it's wet or not warning you but if there is one then I've never seen it.
But what's even stranger to me is that the phone still functions, it charges, it vibrates for notifications and the little light comes on, it makes sounds when you press the volume buttons, you can double tap the home button and it opens the camera, you can press the volume buttons to take pictures. So I feel like it's not as broken as I'm being told. I've made a lot of phone calls, sent a formal letter and 2 emails starting on Friday 13th (when I got the email from Anovo) and I am still yet to hear anything back!
I can't post links yet so can't attach the youtube video and image
Just posting this to warn people that the S7e might not be as waterproof as they make out and I wanted to see if anyone else has had any similar problems and could please help!

My first S7 Edge screen was faulty aswell, screen gives purple smudges and streaking black when swiped, sent it my mobile provider and was too severe to fix, so I got a replacement.
here in Australia the mobile service providers have to provide warranty to the life of the 2 year contract and we have tough warranty laws to protect consumers from these kinds of problems.

Could you attach some image or video?
You can try post the URL like "google[dot]com" or something like this if you can't directly post URL.

Hey, I have somewhat the same problem as you, My phone suddenly didn't show anything anymore, as if the screen was off. but everything still worked. So my screen is dead but not the touchscreen/anything else. and it's really annoing, also have not been in touch with water, and the waterdetection thing in the microSD tray is clearly still totally clean. so it can't be water. gonna send my phone off to repair monday and hope they are nicer than you'r provider...

I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy

Here a couple of official Italian Samsung S7 & S7E advertisements with their water resistance...
https://www.youtube.com/watch?v=1S82LRydTWE
https://www.youtube.com/watch?v=NXX3w6wJioI
Then my S7E must be able to do the same without damages! Or Samsung is lying...

Jomari29 said:
My first S7 Edge screen was faulty aswell, screen gives purple smudges and streaking black when swiped, sent it my mobile provider and was too severe to fix, so I got a replacement.
here in Australia the mobile service providers have to provide warranty to the life of the 2 year contract and we have tough warranty laws to protect consumers from these kinds of problems.
Click to expand...
Click to collapse
Oh really need to move to Australia haha. I have found that because my phone is less then 6 months old then they have to prove that the fault wasn't with the phone when I brought it
NonXtreme said:
Could you attach some image or video?
You can try post the URL like "google[dot]com" or something like this if you can't directly post URL.
Click to expand...
Click to collapse
Yeah can do
youtu[dot]be/s5J9dzpMyrQ this is before the screen went
youtu[dot]be/LTCr4Lt7riw this proves it still functions
goo[dot]gl/mg8FDS image that I was sent by A Novo
donoboy97 said:
Hey, I have somewhat the same problem as you, My phone suddenly didn't show anything anymore, as if the screen was off. but everything still worked. So my screen is dead but not the touchscreen/anything else. and it's really annoing, also have not been in touch with water, and the waterdetection thing in the microSD tray is clearly still totally clean. so it can't be water. gonna send my phone off to repair monday and hope they are nicer than you'r provider...
Click to expand...
Click to collapse
Sorry to hear that bud! Yeah I checked mine too and it's still white! let me know how you get on, good luck!
Komaandy said:
I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy
Click to expand...
Click to collapse
Sounds like a lot of people are having problems with the "water-resistance". Let us know how it goes, good luck
themissionimpossible said:
Here a couple of official Italian Samsung S7 & S7E advertisements with their water resistance...
https://www.youtube.com/watch?v=1S82LRydTWE
https://www.youtube.com/watch?v=NXX3w6wJioI
Then my S7E must be able to do the same without damages! Or Samsung is lying...
Click to expand...
Click to collapse
Yeah they are similar to ones here in the UK! I've seen ones with lil Wayne pouring champagne over it and putting it in a fish tank too...

Komaandy said:
I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy
Click to expand...
Click to collapse
I thought the IP rating was IP68?
http://www.samsung.com/uk/consumer/mobile-devices/smartphones/galaxy-s/galaxy-s7/design/
Still, it should withstand upto 1.5M for 30mins as per the above link.
Sent from my SM-G935F using Tapatalk

trickie69r said:
I thought the IP rating was IP68?
Still, it should withstand upto 1.5M for 30mins as per the above link.
Sent from my SM-G935F using Tapatalk
Click to expand...
Click to collapse
Yes, sorry, my bad. Stupid typo. IP87 doesnt even exist...
---------- Post added at 05:23 PM ---------- Previous post was at 05:19 PM ----------
calum1904 said:
Oh really need to move to Australia haha. I have found that because my phone is less then 6 months old then they have to prove that the fault wasn't with the phone when I brought it
Yeah can do
goo[dot]gl/mg8FDS image that I was sent by A Novo
Sorry to hear that bud! Yeah I checked mine too and it's still white! let me know how you get on, good luck!
Sounds like a lot of people are having problems with the "water-resistance". Let us know how it goes, good luck
Yeah they are similar to ones here in the UK! I've seen ones with lil Wayne pouring champagne over it and putting it in a fish tank too...
Click to expand...
Click to collapse
The fact is that IF something happens, they just claim its your fault, because (!sic) you probably didnt keep the Simslot properly tightly closed(!sic). End of story for Samsung.

My S7E have this exact same problem before (glitch screen then went completely black screen but everything else work including touch screen) and It was fixed by just a screen replacement by local Samsung service centre under the warranty. I live in Thailand by the way.
I don't think it's water damaged. I did put my phone underwater before but there's nothing wrong with it. The water damage indicator didn't turn red either which indicated no water entered the phone.
I think it's just faulty screen batch and the affected device is among the early batch S7E.
Anovo is the one who run the Samsung service centre, right?
If so, I think Anovo is just being irresponsible.
I see nothing in the image they sent. I can't see anything indicate that the phone was water damaged. It also too blurry to see anything else.
Also from what I thought, since the phone is water resistance showing the image of outside the phone shouldn't be able to tell anything about water damage since it's the part that won't get or allow the phone to get water damaged. If they really wanted to show the damage, they must show the component inside the phone that get damaged.
In conclusion, the image they sent is nonsense and useless.
I'm not sure but maybe filing a lawsuit can help you.

Hello all!
I got the same problem. My screen has now a big lign without pixels and the screen is blinking a lot.
I've bought it in belgium at Mediamarkt. I'll go today to post it to repair. I hope that I'll not take too long before get my repair.
I never try to put it in the water or anything like that. It's protected by a Spigen Case and the phone is perfect not even a single scratch on it or the screen.
I cross my finger also because I've root it so I hope that they not tell me that I lost my warranty for a hardware problem!
Thanks!
Pierrick

Hi,
I have started to reading a lot and see that in my screen edges the touch is not so sensitive. It fails a lot of times.
And 3 or 4 times i have the turning on settings and apps by it self.
I have to reboot.
Im on btu latest version.

HELP!! SOS!! Black screen by isopropyl Alcohol(99%)

PS: you can skip this deatils to my main problem
Somebody pls help me
my galaxy note 3 was water damaged nearly an year ago. But i was able to recover at that time by using isopropanol(99%).
In Detail: After water damage i loosed all hope for around 2 days, then outtanowhere i got this solution over the internet and then i submerged my phone's green board into that alcohol and then in rice. Unfortunately it doesn't turned on. I kept putting my phone outside under sun light, still the display wasn't working. Then i left my phone for about 1 and a 1/2 month in my cupboard abandoned....It got fully recovered!!! i was living a happy life then.
:Main Problem:​Now in today's date i was feeling something is wrong in the phone because it was discharging these days too quick(abnormally and this things were happening after recovery too). So i decided to put the whole phone(deassembaled the green board) in the isopropyle(99%). after 30mins later i picked it up back and assembled every thing back turned on the phone and guess what the screen was black again. I putted the phone under sunlight again but case got even worse (but i think it is good both) at the same time. My note 3's screen is turning on and working but inplace of black screen its showing dark smudges or a quit a bit of screen(not cleared but seen-able) like some kind of weird shape/spots of black. Now HELP ME
Tell me what to do!! i don't know what is this happening because 99% isopropanol isn't that conductive and will not harm the phone whatever the case is.
What should i do to get all the things back at the track? should i submerge the phone again in alcohol or should i leave it for now.
*i hope somebody read this, waiting for reply and help*
BTW: i'll keep updating this thread if something happens

Whats the 1% ?? Water ??

When a phone gets wet, I never recommend dunking anything in alcohol or any other liquid, especially the screen. Sounds like the alcohol may have seeped in between the glass and LCD.

Update:
So after putting it under sunlight for 2 days. My phone's screen is completly BLACK.
just a tiny part was showing lighted up but that also gone after about 15mins.
What the heck should i do now. I removed the battery now and putted the phone in the cupboard again (hoping for a miracle).
Any help will be appreciated.

New screen or bin the phone .
Sent from my SM-N930F using XDA-Developers Legacy app

You made a huge mistake by placing the phone in alcohol. You should only submerge the motherboard. It seems like you have alcohol/some water inside the display assembly now.
Use a hairdryer to completely dry the motherboard, place the display/ rest of the phone in rice and give it 3 days or so.
Should work.
PS: You may have killed it by turning it on while it had the spots on the display, i.e.. caused a short.
Good luck.

Skander1998 said:
You made a huge mistake by placing the phone in alcohol. You should only submerge the motherboard. It seems like you have alcohol/some water inside the display assembly now.
Use a hairdryer to completely dry the motherboard, place the display/ rest of the phone in rice and give it 3 days or so.
Should work.
PS: You may have killed it by turning it on while it had the spots on the display, i.e.. caused a short.
Good luck.
Click to expand...
Click to collapse
Alright man i'll try it. Thanks for helping, as i said well appreciated:good:
i already done the hairdryer part for 10mins or so.
And also putted the phone packed in a bag full of rice. Lets see after 3days :crying:

Update guys: so after putting my isopropyle damaged phone's screen into a bag of rice for 3+
days lol nothing happened. It seems that rice done nothing, my screen is still black sadly. My phone is booting and speakers etc. everything is working fine the only problem is in the screen.
Please don't forget to read my detailed post in which i stated that-
nearly a year ago i was able to recover my phone which was water damaged and for that solution i gave a bath of isopropyle alcohol. And after a month i was able to recover my phone just by putting it somewhere without battery
So at last i want to only ask you what the heck should i do to GET MY PHONE BACK AGAIN HELP!!!!

Buy a new screen .
Sent from my SM-N930F using XDA-Developers Legacy app

if phone dropped into water or something,make sure u put the phone into a sack of rice and leave it for 1 day,for sure your phone will be back to normal,i already done it for sure and it work,sorry for my english grammar

Try reading what's been posted first .
Sent from my SM-N930F using XDA-Developers Legacy app

It takes effort to accept that the best thing to do is just to get a new phone. I remember when I wanted to stick to my old, microUSB-port damaged Galaxy S II but I had to accept that I needed to move on.
I know sometimes it's difficult ($$$) but yeah, save some money up and you'll see that this will be just a small episode in your history of smart phones.

ShaDisNX255 said:
It takes effort to accept that the best thing to do is just to get a new phone. I remember when I wanted to stick to my old, microUSB-port damaged Galaxy S II but I had to accept that I needed to move on.
I know sometimes it's difficult ($$$) but yeah, save some money up and you'll see that this will be just a small episode in your history of smart phones.
Click to expand...
Click to collapse
ah...hh...am crying rite now:crying:
You are write bro, it's very difficult to move on and breaking the relationship with the current phone. I am just forcing me to reject this naked truth that My phone is now old
Well for now i'll still wait a month hoping for that miracle to happen cause my pocket is empty rite now lol.
If something happens in this 28 days i'll post it ASAP may god bless me

JJEgan said:
Whats the 1% ?? Water ??
Click to expand...
Click to collapse
maybe.....
but seriously it maybe any kind of impurity but i'm sure it is not water.

I would suggest to buy a new phone. You could TRY changing the screen, but there is no guarantee that the screen is the only issue. + a used Note 3 is almost the same price as a new screen.

Sorry that the method I suggested did not work. :/
Since this didn't work, you probably fried the screen driver when you turned it when it was filled with liquid under the display.
Change the display or the phone.
Never, ever attempt to turn on a liquid damaged device. I know it's tempting. This is an expensive lesson!

Skander1998 said:
Sorry that the method I suggested did not work. :/
Since this didn't work, you probably fried the screen driver when you turned it when it was filled with liquid under the display.
Change the display or the phone.
Never, ever attempt to turn on a liquid damaged device. I know it's tempting. This is an expensive lesson!
Click to expand...
Click to collapse
You dont need to say sorry bro.
Well from all the experience i gain from this incident and including my experience with isopropyle alcohols, i don't know definitely what happen but i can guess what may be going on there.
So, in recent months a previous phone (not my phone) was water damaged and the owner gave it to me as a last hope lol. I 100% submerged that phone in isopropyl for 3days!! lmao and as a result the phone's some part like speaker and screen (which are stacked by an adhesive) were floating in the solution and then i picked up that phone up and situation got even worse the phone's screen was a bit hanging i turned the phone on and the screen was working perfectly but as i said the phone's screen was hanging so it was not touching fully the digitizer and hence the touch was not working but the screen was turned on i dunno why.
Now i look at my phone which screen was just dipped about 15mins and still not able to show anything. I think the cause may be a part between the screen and the phone which might be displaced by that solution.
Now i ask you guys that should i remove the screen only by heating & removing and stick it again. Will this solve the problem? any advice?

My Phone fallen inside water for 4 seconds! Not working properly! PLEASE HELP!

My touch screen is not working properly and even though the phone shows charging when the charger is connected, it does not go ahead of 0% ! I haven't visited the service center yet and I have used the hair dryer for the water, but still not woking!
Would like some suggestions from you all as to what should I do?

chintandavda said:
My touch screen is not working properly and even though the phone shows charging when the charger is connected, it does not go ahead of 0% ! I haven't visited the service center yet and I have used the hair dryer for the water, but still not woking!
Would like some suggestions from you all as to what should I do?
Click to expand...
Click to collapse
Never use hair dryer on a phone fallen in water. Immediately after your phone fallen in water you must do your phone in a bag with rice for 48h. I think at this moment and after your hair dryer it's too late.

Well if I get chosen for the Samsung Insights thing this week I will send you my old Moto X

Use a vaccum cleaner to suck water out from all open ports.

Vacuum cleaner can static blast it. Best bet is rice or vacuum chamber.

c3drik 67 said:
Never use hair dryer on a phone fallen in water. Immediately after your phone fallen in water you must do your phone in a bag with rice for 48h. I think at this moment and after your hair dryer it's too late.
Click to expand...
Click to collapse
Lets see what i can do from my side, i will be opening it and check for any water still in it, but for the whole night, it will stay again in rice.
Thanks for the suggestion

Cobjones said:
Well if I get chosen for the Samsung Insights thing this week I will send you my old Moto X
Click to expand...
Click to collapse
That would be good but I will update tomorrow about my phone, if things dont work out, would love to have the your old Moto X

They should be sending out emails this next week. I'll let you know.

Cobjones said:
They should be sending out emails this next week. I'll let you know.
Click to expand...
Click to collapse
Okay! Thanks

Well... haha. I had a similar situation a few weeks back. I jumped in the pool with my phone in my pocket and realized immeadiatly and threw it on a towl. So I'd say mine was underwater about 3 feet deep for a solid 3-5 seconds. Phone still worked thankfully but since it was 1am I didn't have access to rice being on vacation. I did put the hair dryer on "cool" for about 5 mins and seemed to dry it out pretty good minus water mark on LCD which went away the next day. The next morning, the speakers didn't work as well as vibration so i decided to restart and it never was able to boot back to any OS (custom or STOCK). Long story short... I was still able to manipulate the phone with fastboot/adb. (THANK GOD) but thats it. No boot.
- My phone warranty expires in Sept.... My bootloader was unlocked.
- Re-locked bootloader, flashed the latest stock release with fastboot and FLASHED THE LOGO COVERING THE WARRANTY/UNLOCKED SCREEN WARNING. I think this last part saved my ass because I RMAed my phone and they sent me a brand new one within a week of this all happening. The bootloader will show LOCKED and status of 2 which means it was relocked but that didn't hinder my warranty claim.
Worse case, if you're still under warranty, relock the bootloader and flash the lastest stock as well as the logo removing the unlock warning and they should cover it no problem. They did in my case at least.

chintandavda said:
Okay! Thanks
Click to expand...
Click to collapse
I believe I got picked, just waiting on the phone. I am not sure if I can ship to Mumbai though. It is a 16 Gb version too

Cobjones said:
I believe I got picked, just waiting on the phone. I am not sure if I can ship to Mumbai though. It is a 16 Gb version too
Click to expand...
Click to collapse
Would like to know if you are really sure to ship it to Mumbai Thanks

S7 edge Weird capacitive button

Guys want to hear some advice,here is my info on my s7e
Sm g935fd(south east asia)
Not rooted and knox not tripped
Since day 1 im using a cheap jelly case cause s7e is slippery,then about 2days ago i removed the jelly case cause i want s7e design naked,after a day last,recent button automatically presses and gone wild,im not using my phone in water nor getting it wet,i troubleshoot,wipe cache,safe mode, check tsp version it is fine,my suspect is sweat in my hands,though it is not excessive,then i also kept it in rice of bag for 12,then it become ok,but after an hour problem back again,then put it in bag of rice again and put back the jelly case it became ok,5hrs now still the problem doesnt back/show again
What do you think guys?

Up

Up

Reset phone

AndrOmega said:
Reset phone
Click to expand...
Click to collapse
Thanks for answering,but reset still not solve the problem,its just weird cause my phone is always far to water,and i put it in bag not in pocket so maybe im less sure about moisture but its very weird if it moist inside,if it has then what you recommend to me guys? I also put it in rice and let it dry all night still no luck