Hi there,
Since a few days my Moto G4 has been randomly shutting down (instantly) at any given moment. Battery charge does not matter. 100%, 20%, all the same. Sometimes when it has shutten down and i boot it up again, the phone says that the battery is 1% or something low, but when i put it on the charger it quickly goes back to whatever it was. I have tried installing a different rom but that didn't work.
How can i fix this?
Nanoxic said:
Hi there,
Since a few days my Moto G4 has been randomly shutting down (instantly) at any given moment. Battery charge does not matter. 100%, 20%, all the same. Sometimes when it has shutten down and i boot it up again, the phone says that the battery is 1% or something low, but when i put it on the charger it quickly goes back to whatever it was. I have tried installing a different rom but that didn't work.
How can i fix this?
Click to expand...
Click to collapse
Restore back to stock rom, calibrate battery, and if still no better, change battery as it likely is bad
Nanoxic said:
Hi there,
Since a few days my Moto G4 has been randomly shutting down (instantly) at any given moment. Battery charge does not matter. 100%, 20%, all the same. Sometimes when it has shutten down and i boot it up again, the phone says that the battery is 1% or something low, but when i put it on the charger it quickly goes back to whatever it was. I have tried installing a different rom but that didn't work.
How can i fix this?
Click to expand...
Click to collapse
My son's G4 had the same exact symptoms. Random reboots from any battery level. Typically after boot the battery level would drop dramatically from e.g. 80% to 5%. Extremely fast battery level drops after charging. Abnormally fast charging to full etc.
Send it in for repair and got it back after 5 days or so - everything fixed. Very likely bad battery or connection to battery.
If you are already on stock then definitely get it repaired. If out of warranty you can try to replace battery yourself, available on ebay and instructions on youtube.
Related
I know there are already a lot of discussions on battery drain and believe me, I have read every single one of them. However, I think mine is slightly different:
When fully charged and using WIFI for 10 minutes, 10% of juice will be used. Listening to MP3 for 1 hour will also use another 10%. Overall, battery life is really bad but the key is it only happened suddenly. It have been very good up till now.
I have tested this on another battery and have exactly the same results so it is not battery related. I have also hard reset the phone and tested the battery with nothing installed and it still drains. A full charge only lasts me like 4 hour of very light use.
I installed Battlog and the power consumption is around 90 which I think is pretty low, but at times, even with this low consumption, I can see the battery usage literally falling before my eyes, like 5 % in 5 minutes.
I have also tried the HTC battery test, i.e. fully charged the battery, turned on plane mode and full brightness. After one hour, it only used 8% which I thought is normal. However, if I start using the phone by just simply clicking around, it will start dropping.
I believe the phone is fine on standby but once it starts doing things, even simple operations like moving around folders, it starts consuming a lot of power.
This all happens after an overnight charging episode when I noticed that the light stays amber in the morning and the percentage stays at 80%. I soft reset the phone and it immediately show 100%. This has never happen again but my battery usage is never normal since.
All in all, I think it is somehow hardware related, like the battery gauge is bad or the charging is never complete but it still shows green. It is still under warranty but I think will be very difficult to convince the service centre that there is something genuinely wrong with the phone.
P.S. Should also mentioned that I am using the stock telstra rom and have also cycled through the batteries twice before testing.
I had the same problem...
You should try resetting you battery:
1: let your battery drain to 0%
2: fully charge your battery while keeping your phone off!
this solved the problem for me..
Fenixz said:
I had the same problem...
You should try resetting you battery:
1: let your battery drain to 0%
2: fully charge your battery while keeping your phone off!
this solved the problem for me..
Click to expand...
Click to collapse
I had actually "reset" the battery but only drain it to 5% before recharging as I have read that it is not safe to drain to 0%. I'll try to completely drain it tonight and recharge. Will report back.
btw, I noticed that when the battery is charged to 100%, the led stays amber for about 15-20 minutes before turning green. Is this normal or should it turn green immediately after reaching 100%?
Tried completely draining the battery and charge overnight but have no effect. The problem persists. So this is definitely not a battery problem.
I guess the last thing I can try is charging the battery with a standalone charger or another HD to see if there is problem with the charging mechanism in my phone.
The latest Telstra rom seems a bit better on battery
led amber
The led amber must turn to green
immediately after unplugging.
some thing is wrong with your charge
system .
aidinali said:
The led amber must turn to green
immediately after unplugging.
some thing is wrong with your charge
system .
Click to expand...
Click to collapse
aidinali, can you please explain what you mean? I thought the led will go off if you unplugged the charger. My problem is that after reaching 100% as indicated on the phone, the led stays amber for another 15 minutes before turning green.
Well , I'll correct & explain more....
1-when you reach %100 ,the led will turn to green immediately (if you’r phone is plugged in).
2-if you unplug ,the led will turn off (as you said ).
The problem is that since the battery meter in HD has not been defined by percentage , it doesn't match with
Apps like battery level or battlog .so when you see %100 on them , it' s not "real % 100 ".
I believe there is something wrong with the phone as the percentage usage and charging status do not match. However, since the basic HTC software does not have any battery usage in percentage, it’s hard to convince the service centre that something is wrong.
Any software that shows the battery as a percentage all have the same reading, so I assume they all rely on the mainboard for that information. There is obviously something wrong with either the charging process of the phone or draining more battery than it needs during usage.
I have 100% exactly the same problem as in the original post.
Does anyone else?
I have also tried 2 batteries and had exactly the same results with both, so I also know it is not the battery. The only app I have installed other than Dutty's 6.5 rom is Tomtom which does not need to be run for any of these issues to occur.
Any chance on warranty? I think it's software...
Try a different ROM. I've been having the same problem. I just flashed a new ROM about an hour ago (partly because Dutty's 6.5 kept freezing). I'm hoping both problems will be solved now.
i've found the latest radio rom to make a big different to battery life. 1.14.25.24_radio
the previous radio rom (1.13?) did suck the juice and made battery last 2 days less than 1.14
Try charging with a different charger. Ie. connect a USB cable on your PC and charge it from there.
I've had very similar problems with the stock charger a month after i got my TouchHD, and ended up testing with my old P4350 charger and all problems went away.
I've had similar drains even witch WiFi off, no emails, exchange or 3G access...
Now i'm getting a whole day's usage and i'm left with 30-40% battery, with 2 hours average talk time
I've tried with a number of chargers.....battery still sucks.
I've just switched from Dutty's to Energy ROM, radio is 1.14
If anything...energy drains more quickly than Dutty's
It says it drawing 350mA
Ok, I've used Energy ROM but now using Dutty's Leo. The only thing I've loaded so far is Battery Guard which say it's drawing 98mA when on standby(ie....backlight goes off). That'sa massive difference on the 250mA readings I used to get....now all I have todo is figure out which program I'm loading that is killing my battery.
That still only equates to 12 - 13 hours on a good standard battery with no use at all.
samlives said:
Ok, I've used Energy ROM but now using Dutty's Leo. The only thing I've loaded so far is Battery Guard which say it's drawing 98mA when on standby(ie....backlight goes off). That'sa massive difference on the 250mA readings I used to get....now all I have todo is figure out which program I'm loading that is killing my battery.
That still only equates to 12 - 13 hours on a good standard battery with no use at all.
Click to expand...
Click to collapse
Standard battery should last longer. Sounds like your battery may be slightly faulty. Make sure you let battery drain fully before charging, and always try charging with device off. Should help improve strength.
I had same problem when i flashed miri's rom, hd got warm and didn't last, it cooled down in standby, the answer to my problem was that the wifi was not set to save battery mode, once i set it to save power everything was ok
Used 8% in 24 hours
Fallen Spartan said:
Standard battery should last longer. Sounds like your battery may be slightly faulty. Make sure you let battery drain fully before charging, and always try charging with device off. Should help improve strength.
Click to expand...
Click to collapse
Have been trying that for a month now....something seems to have suddenly worked It only used 8% of the battery in 24 hours! I live in the rainforest with no service so cellular was turned off...wifi on, but I only accessed it about 6 times......still,nothing has changed. The same conditions would leave me with a dead battery in 7 hours previously.
Time will tell if it keeps up this well.
By the way....Thanks
So basically you're saying people should drain down the battery to 1% or so and not to 0% (device dies when battery is out) to get a better battery strength?
Seems to be the general consensus. I'm still not sure if that's what made the difference for me but previously,I would put my device to standbye when I went to sleep at 10:30pm and it would be dead by 6am
Hey everyone. So I bought a second hand note 4 recently and have been having battery problems.
I did a full wipe install of CM13 and the battery dropped to 0% at random times and I had to plug it in the charger for the phone to even boot as it would just restart as soon as it turned on. Anyway, i thought this is probably due to faulty battery. I purchased another one and now this one doesn't reboot at random times but seems like the phone keeps reading the battery percentage wrong, sometimes it doesn't charge over certain percent, just gets stuck at 77% or 63% or any percentage really. If I remove the battery and plug it back in, it shows a completely different percentage everytime. I have tried wiping battery stats, do a full discharge/charge, nothing seems to help. Battery drains fairly fast too, once I manage to get it to 100% it shows that expected time is like 2-3hrs if screen on. Thanks!
idoluvizsick said:
Hey everyone. So I bought a second hand note 4 recently and have been having battery problems.
I did a full wipe install of CM13 and the battery dropped to 0% at random times and I had to plug it in the charger for the phone to even boot as it would just restart as soon as it turned on. Anyway, i thought this is probably due to faulty battery. I purchased another one and now this one doesn't reboot at random times but seems like the phone keeps reading the battery percentage wrong, sometimes it doesn't charge over certain percent, just gets stuck at 77% or 63% or any percentage really. If I remove the battery and plug it back in, it shows a completely different percentage everytime. I have tried wiping battery stats, do a full discharge/charge, nothing seems to help. Battery drains fairly fast too, once I manage to get it to 100% it shows that expected time is like 2-3hrs if screen on. Thanks!
Click to expand...
Click to collapse
battery displaying different percentage after u remove it and put it back in is normal i have 3 note4s all do the same (up to 10 percentage change, it either increases or decreases) but the other issues like getting stuck on a certain percentage are not normal make sure u have the genuine battery and try stock rom.
yeah, i tried stock and the same thing really. such a random issue. I just noticed that battery charges once I turn the screen on and use it , so it only gets stuck on random percent only with screen off.
idoluvizsick said:
yeah, i tried stock and the same thing really. such a random issue. I just noticed that battery charges once I turn the screen on and use it , so it only gets stuck on random percent only with screen off.
Click to expand...
Click to collapse
U can try recalibraring the battery....
Bishal 00 said:
U can try recalibraring the battery....
Click to expand...
Click to collapse
yeah, i said I wiped battery stats, which is basically recalibration
once the battery is charged to 100% it also drops first 10-20% really fast and then it gets better but still I only get around 2hrs screen time
idoluvizsick said:
yeah, i said I wiped battery stats, which is basically recalibration
Click to expand...
Click to collapse
Oops my bad..Didn't read your whole post...
the only way to fix this replace your battery by new one
i tried all options (Format ROM - Wipe battery status - Getting back to stock ROM - Unroot - re Celebrate apps - Changing recovery-Removing battery from device for while sleeping - charge without fast charge - charge via USB)
i asked myself after that all of this headache doesn't worth 20$, i replaced the battery with new one and its working fine now
A0_o said:
the only way to fix this replace your battery by new one
i tried all options (Format ROM - Wipe battery status - Getting back to stock ROM - Unroot - re Celebrate apps - Changing recovery-Removing battery from device for while sleeping - charge without fast charge - charge via USB)
i asked myself after that all of this headache doesn't worth 20$, i replaced the battery with new one and its working fine now
Click to expand...
Click to collapse
yeah, i replaced battery as well but it's still the same issue. old one at least charged fully but would randomly reboot on me, the new one doesn't reboot but drains extra fast and doesn't always charge fully. can't believe both batteries are faulty
I am sorry for summoning this old post but did you find any solution to your problem? I have exactly the same experience with my note 4.
Thanks!
Is there a solution for this problem?
Power down and then out-and-in same battery and my stuck-at78%... was 100% when started.
if you having problems with auto restarting.... download the app " WAKE LOCK" and put it on Partial Wake Lock setting... your restarts will be a thing of the past.
Hi guys,
I have a problem with my nexus 6p's battery. My phone is always shutting down as soon as it reaches around 20% left. I tried a full factory reset, different roms but the problem is still present.
The strange thing: I can't boot into android after it shut down. But: I can boot into twrp. I could run my phone for 2hours in recovery mode. I made about 10 backups and deleted them immediately.
The display was on and on 100% brightness.
Is it possible to recalibrate the battery? This is so annoying!
You probably need a new battery. Download AccuBattery from the Play Store, and use it to check the health of the battery.
Yeah definitely the battery I had similar issue. For now you could just keep the battery topped up but in time will start doing it at random times.
Mureinsacculus said:
Hi guys,
I have a problem with my nexus 6p's battery. My phone is always shutting down as soon as it reaches around 20% left. I tried a full factory reset, different roms but the problem is still present.
The strange thing: I can't boot into android after it shut down. But: I can boot into twrp. I could run my phone for 2hours in recovery mode. I made about 10 backups and deleted them immediately.
The display was on and on 100% brightness.
Is it possible to recalibrate the battery? This is so annoying!
Click to expand...
Click to collapse
Sounds like a battery that's done...get a replacement...they're not that expensive.
Mureinsacculus said:
Is it possible to recalibrate the battery? This is so annoying!
Click to expand...
Click to collapse
Once you emptied it in recovery, try charging and quickly (with fast charge like 10s should be sufficient) booting then without using the phone, letting the phone charge and stay 1h30 at 100%.
Then let it discharge and when you reach the 20%, you need to have the minimum discharge rate (airplane mode, no heavy app, screen off). Every like, 30mn, check your percentage and screen off again.
Has anyone had an issue similar to mine? My issue is that the phone never shuts off when i'm using it. Randomly, a couple of times a week, i lock the phone after using it, and when i go back to turn it on, i see that the phone has shut off. I can turn the phone back on without needing to put it on a charger. Running PN + EX kernel if that matters.
My Moto x pure edition has picked up a little quirk. It shuts down for no apparent reason under really light use, like scrolling between screens. It always seems to happen right around 30% battery level. After it shuts down, a reboot gets to the logon screen and then it dies. I can do that a couple of times and the same thing happens. If I plug it into a charger it shows zero battery but it will boot and I can log in. The funny thing is after logging in the battery shows 30% remaining on the android battery meter and it works fine without the charger. Seems to discharge normally from this point. This has happened about 5 times in the last couple of weeks. In summary the same thing happens every time: Shuts down at about 30% battery, won't log in without the charger, shows dead battery when charger is plugged in, after logging on the battery shows 30% charge, normal battery life for the remaining 30%. I am thinking something battery related but battery life is not too bad.
Particulars:
Moto x Pure ed
xt1575
Original battery, about 2.5 years old, battery life is on the decline but still ok.
Android 7.0
Stock Android not even rooted.
Running on Verizon soon to be T-Mobile.
Any Ideas? This has been a really great phone and I am not quite ready to walk away. I would buy another tomorrow if it was available new.
Thanks any help
John
That means your battery is getting old and can't provide enough charge for some heavy operations. I would suggest you to get the battery replaced.
I hope not. My experience is the available aftermarket batteries are junk. Not worth the effort. I noticed there was a battery thread, I will take a look at it and see if there is a solid battery available.
Thanks
John
Mine recently started dying at around 35%, chalking it up to old/depleted battery....plug it in, it powers on showing 35%.....I'm going to ride it out until op6 (possibly pixel xl 3).
This has been happening to me for about a month now, except there is no approximate battery level that it occurs. Most recently, I pulled it off the charger to take a photo, and it just shut down. Held the power button down and it showed the battery at 0%. I then reconnected the power cable, and it showed 95%, so I tried to power it back on and it bootlooped. Tried again and everything was fine. Unplugged it and tried rebooting it and as soon as it was finished, it shut down. Plugged it back in and let it sit powered off for ten minutes, unplugged it and it's been working ever since. But, this will occur at any given time and has made the phone too unreliable for daily use, so I had to go back to my S4 until I can get this figured out. Such a bummer, because I've gotten really used to that big screen and not having to wear 'cheaters'...lol
Ok, seems like it is not a completely unique prob. I have a battery on order. I will see if the swap fixes it. Thanks for the help.
Did you get any solution? Mine started shutting down @ < 50% when I start video app
Use a battery voltage monitoring app like 3C battery monitor and see if the voltage floats around too much, if it does then it's dead.
Well here you go:
https://www.ebay.com/itm/OEM-NEW-MO...h=item41f0537752:g:e-MAAOSw9NhbIWGy:rk:1:pf:0
That's where I brought my battery when it was starting to die.
Battery draining much faster than before.. at certain% of battery the phone automatically shuts down itself..and shows no charge.after plugging in.it shows 46% .. I'm getting sick of this issue..everytime i charge upto 100% within 20 mins the phone gets shut down.. battery replacement is not the solution.pls help
Did you try changing the ROM or reflashing the current ROM?
If the issue is still present then it is a hardware issue, and battery replacement is the solution.