Database Users

So i sent my nexus in for repair

it arrived yesterday at htc repair and ive been watching the repair tracking site. i had some pixel problems, like a quarter of my screen was darkened grey.
Keep in mind my phones bootloader unlocked, rooted, haha and i sent it in as is running the latest miui. Why? idno.
Anyways. I just checked the repair site and it says:
Ticket Information
Status: We are repairing your phone.
Service Type: Repair
Issue Description: top screen is darker that the rest of the device
I havent approved to pay for any repairs for an out of warranty phone. So i guess im off the hook right? I think im about to prove that htc repair people dont give a F***!
THought id share..

Uhhh, we have known this for a year now. It has been proven time and time again that HTC will warranty repair hardware defects, despite an unlocked bootloader.
This is nothing new or surprising.

Did someone has problems with the multi-touch screen: lags, do not respond or random reactions ...even when having a call ?
the solution for now is to push "shutdown button" and it seems to reinitialize the sensors for the screen ... isn't it weird ? It occurs 40% of the time ...
The menu for reinitialize sensors/calibration do not exist (for HTC Legend/Hero you can re-calibrate the sensors).
Do you have same problems ?
I will send it for repair soon...

im having the same problem, ive had it for a long time now, ive gone threw 20 Roms. so i know its not software related, or is it something the devs are over looking??

weird thing ....do Googlers have same problem when demonstrating navigation/goggles/phone calls/voice recognitions .....or do we fall on bad series ???
definitely hardware problem or something no-one has been aware of ....?

masterdevx said:
Did someone has problems with the multi-touch screen: lags, do not respond or random reactions ...even when having a call ?
the solution for now is to push "shutdown button" and it seems to reinitialize the sensors for the screen ... isn't it weird ? It occurs 40% of the time ...
The menu for reinitialize sensors/calibration do not exist (for HTC Legend/Hero you can re-calibrate the sensors).
Do you have same problems ?
I will send it for repair soon...
Click to expand...
Click to collapse
Sometimes it's worse than others, I think if the phone is running something pretty intense it happens more often. Otherwise, no, there's no calibration. Calibration doesn't make sense on a capacitive screen.

The touch screen issues have been known since the beginning, and the solution of quickly turning the screen off and on has been known for just as long.
It's part of the hardware, and most if not all Nexus owners experience it once in a while.
Getting a warranty replacement for that will not fix anything, it is a flaw in the hardware design.

Good thing to know that...but really weird for such a device...they probably think about it when starting/choosing next nexus.... ;-)
http://quintessart.blogspot.com

I'm curious whether they'll return it with a relocked bootloader and stock ROM

i've noticed that the only time i have touchscreen response issues is when i use my N1 without a case on it and it seems to be because some of my fingers touch or get near the edges of the screen glass. i have a silicone slip on case and when its on the phone it prevents me from touching the glass accidentally at the edges and i never experience any response problems when its on the phone. just my 2c.

Frito11 said:
i've noticed that the only time i have touchscreen response issues is when i use my N1 without a case on it and it seems to be because some of my fingers touch or get near the edges of the screen glass. i have a silicone slip on case and when its on the phone it prevents me from touching the glass accidentally at the edges and i never experience any response problems when its on the phone. just my 2c.
Click to expand...
Click to collapse
It occurs for me 40% of the time ...with or without case, on hand or laid on a desk ...whatever i want to do ...call/messaging/browsing/just home button/alarm clock/unlocking with security path/scrolling between desktops ... really disturbing hardware problem ...

masterdevx said:
It occurs for me 40% of the time ...with or without case, on hand or laid on a desk ...whatever i want to do ...call/messaging/browsing/just home button/alarm clock/unlocking with security path/scrolling between desktops ... really disturbing hardware problem ...
Click to expand...
Click to collapse
yeah that would annoy the crap outta me as well, glad mine does not exhibit this problem.
i'd love to guesstimate how old mine is but i'm the second owner, it might be possible that they fixed this hardware issue in later build revisions or it could just be a random problem with the touchscreen/module, some do it and some don't idk.

cmstlist said:
I'm curious whether they'll return it with a relocked bootloader and stock ROM
Click to expand...
Click to collapse
I recieve my phone back tomarrow. Ill let you know how my phone comes back. Does anyone know how you can tell if i have a new amoled screen or not?
Im pretty sure i will be able to tell if i get an slcd right off the bat.
btw i sent it in monday im geting it friday. great service..

I revieved my phone back completely stock bootloader locked unrooted running frg83. as soon as it connected to internet it got update for 83d. oh to be stock again.
edit: oh yeah they also replaced my power button and i sent it in for a screen repair.

wow. seems like excellent service. supposedly i have a battery on the way but haven't received yet.

jm1999 said:
I revieved my phone back completely stock bootloader locked unrooted running frg83. as soon as it connected to internet it got update for 83d. oh to be stock again.
edit: oh yeah they also replaced my power button and i sent it in for a screen repair.
Click to expand...
Click to collapse
was it amoled or slcd though lol

i have to make the call when i get up. today my usb port was gone from the phone when i went to plug it in tonight. i never used to have the screen issue, it slowly started happening and now it happens all the time, i lay it flat in my hand and i hit a button on screen and my menu pops up etc.
nice to see a recent time frame though, i'm dreading going without my phone and having a dumbphone replacement. would love to know if it was amoled or slcd you got back though, thats my one worry

Magnetic sensor FAIL

used *#0*# menu to test the magnetic sensor; selftest failed. Compass apps are WAY off. its also reading 270-280T in field strength across several apps. I can recalibrate it (mag field strength detected) via one app, but the compass itself is off by about 85 degrees. I have not exposed it to strong magnetic radiation, stuck it in a microwave, or anything like that.
warranty repair/replace?
Also gyro won't calibrate and lists failed as well

Slade8525 said:
used *#0*# menu to test the magnetic sensor; selftest failed. Compass apps are WAY off. its also reading 270-280T in field strength across several apps. I can recalibrate it (mag field strength detected) via one app, but the compass itself is off by about 85 degrees. I have not exposed it to strong magnetic radiation, stuck it in a microwave, or anything like that.
warranty repair/replace?
Also gyro won't calibrate and lists failed as well
Click to expand...
Click to collapse
Call samsung my vibration motor fell off inside and they are going to fix it for free
when i self test my gyro and magnetic sensor they both fail

Both of my sensor tests passed. Not sure what is going on with you guys devices but I would try to contact samsung about it.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

LeKtRiCzzz said:
Call samsung my vibration motor fell off inside and they are going to fix it for free
when i self test my gyro and magnetic sensor they both fail
Click to expand...
Click to collapse
damn that sucks! vibration works fine on mine
sharpehenry said:
Both of my sensor tests passed. Not sure what is going on with you guys devices but I would try to contact samsung about it.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
thanks; i hope they either fix or replace with a new one; i dont want a refurb.

Mine also shows fail on both tests but my compass is dead on.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

my compass started working correctly again, but still says fail, and gyro says it needs calibration, which it now does calibrate, but still says fail
this is via the same menu system.

How can you tell if your compass is working
Sent from my SGH-I337 using xda app-developers app

Call one of your local AT&T stores your under a 1 year manufacture warranty. Im going in tomorrow and hopefully getting a new phone ima see if i can get the white version

LeKtRiCzzz said:
How can you tell if your compass is working
Sent from my SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
compass/magneto apps now correctly report 47-51t (magnetic field scale) and i tested it with another magnetometer, also tested the compass feature through several apps against a real compass, as well as gyro calibration against a sextant (yes i actually have one lol, had to learn how to use it though first) it is calibrated correctly to within 1/2 of a degree; good enough for now.
I have no idea how/why it fixed itself, but the sensor tests still report 'failed', so its going back regardless.
LeKtRiCzzz said:
Call one of your local AT&T stores your under a 1 year manufacture warranty. Im going in tomorrow and hopefully getting a new phone ima see if i can get the white version
Click to expand...
Click to collapse
would at&t be a better option to pursue, or samsung? i dont want a refurb, so leaning towards at&t. i haven't had to return a phone for warranty ever, and i dont want a refurb or repair. i take excellent care of my stuff; other than the sensor issue its perfect.

Slade8525 said:
compass/magneto apps now correctly report 47-51t (magnetic field scale) and i tested it with another magnetometer, also tested the compass feature through several apps against a real compass, as well as gyro calibration against a sextant (yes i actually have one lol, had to learn how to use it though first) it is calibrated correctly to within 1/2 of a degree; good enough for now.
I have no idea how/why it fixed itself, but the sensor tests still report 'failed', so its going back regardless.
would at&t be a better option to pursue, or samsung? i dont want a refurb, so leaning towards at&t. i haven't had to return a phone for warranty ever, and i dont want a refurb or repair. i take excellent care of my stuff; other than the sensor issue its perfect.
Click to expand...
Click to collapse
I called Samsung a few days ago they said they would work on fixing my phone instead of swapping it out with a refurb, i told the lady i didn't want a refurb since i've had my phone in a case with a screen protector since day one. She was intent them working specifically on my phone but I'm still a little eh on that because back in the s2 days i got a refurb with a huge scratch on the screen when they said the exact samething. AT&T is willing to look at what is wrong with the and if they deem its not fixable they are going to swap it out with a new phone which is great. If you choose the Samsung option it take 2-3 days for them to receive it 5-7 days to fix it and 2-3 more days to send it back yet. They won't do Advanced Replacement either. Im just sad because my phone hasnt had any problems like the severe shutter lag or the over heating so hopefully when i get the new phone tomorrow there wont be something else wrong with it. $5 it has a dead pixel knowing my luck

I had the same issue when using a non-stock ROM/kernel. As soon as I went back to stock the problem went away.

webdave said:
I had the same issue when using a non-stock ROM/kernel. As soon as I went back to stock the problem went away.
Click to expand...
Click to collapse
samsung galaxy s4 i337 not good

Sensor not working

Hi i am using stock rom on moto x play indian edition dual sim.
From 2-3 days sensor is not working. No automatic brightness working. No auto rotate working. Please help me
I have also check by going in test mode with *#*#2486#*#*
And it showing proximity sensor is disabled :crying:

HuzefaChalla said:
Hi i am using stock rom on moto x play indian edition dual sim.
From 2-3 days sensor is not working. No automatic brightness working. No auto rotate working. Please help me
I have also check by going in test mode with *#*#2486#*#*
And it showing proximity sensor is disabled :crying:
Click to expand...
Click to collapse
Any chance that you have a screen protector installed and it's blocking the sensor?

Yes i have a screen protector. But it doesn't cover sensor
Before 2-3 days it was just working fine even with screen protector.
And now suddenly it's not working.

Same here guyz. WIth stock 6.0.1 latest update, i think mostly all sensors are behaving erroneously. Any one knows the solution for this irritating daily problem.

Any fixes guys ? My proximity, rotation sensor stopped working suddenly today. Tried factory reset as well. Not helping. No screen protector or case! Any fixes ?

vampire36 said:
Any fixes guys ? My proximity, rotation sensor stopped working suddenly today. Tried factory reset as well. Not helping. No screen protector or case! Any fixes ?
Click to expand...
Click to collapse
Same thing happened with mine as well. It was 6 months ago. I tried almost everything possible like factory resets (multiple times), soft restarts, reboots, rooting, installing N, then again coming back to stock ROM MM 6.0.1. But nothing worked. Proximity and other sensors are dead. So be prepared....

harykishan said:
Same thing happened with mine as well. It was 6 months ago. I tried almost everything possible like factory resets (multiple times), soft restarts, reboots, rooting, installing N, then again coming back to stock ROM MM 6.0.1. But nothing worked. Proximity and other sensors are dead. So be prepared....
Click to expand...
Click to collapse
Crap thats such a pain! Now moto display doesnt work and calls have become a pain! Guess time to move to next phone

vampire36 said:
Crap thats such a pain! Now moto display doesnt work and calls have become a pain! Guess time to move to next phone
Click to expand...
Click to collapse
Looks like your phone is infected with blood cancer which is flowing into all parts of it
For me it was just with the sensors...rest of all were absolutely fine. For a company like motorola, this kind of bugs in sw are pathetic and not to have.
Finally after a long 6 months pain, and wasting lot of hours on research, I went back to my old trusted Samsung Galaxy phone. Never will own again a Moto!!!

My light sensor stopped working last evening.... Tried going back to 5.1.1, 6.0.1 and 7.1* but no avail, guessing it's a hardware failure

isene said:
My light sensor stopped working last evening.... Tried going back to 5.1.1, 6.0.1 and 7.1* but no avail, guessing it's a hardware failure
Click to expand...
Click to collapse
I broke my head for almost 6 months figuring whether this behaviour was a hw failure or sw failure. I lost my peace and lot of hours (trying to fix and figure out) with these sensor deaths on moto x play. Had lot of respect for moto. Now you can understand how i treat it. Noting solved. So my kind and wise suggestion for you would be to try all your trials to restore it - but only once!!! If they don't work at first try, they will never come alive again!!!
Few days ago i fell back to my trusted Samsung Galaxy J7 (by exchanging my moto x play with J7). Peace restored.
I will for sure get scared to go for any Moto devices. Period.
Thank me if these words of experience are helpful to you.

harykishan said:
I broke my head for almost 6 months figuring whether this behaviour was a hw failure or sw failure. I lost my peace and lot of hours (trying to fix and figure out) with these sensor deaths on moto x play. Had lot of respect for moto. Now you can understand how i treat it. Noting solved. So my kind and wise suggestion for you would be to try all your trials to restore it - but only once!!! If they don't work at first try, they will never come alive again!!!
Few days ago i fell back to my trusted Samsung Galaxy J7 (by exchanging my moto x play with J7). Peace restored.
I will for sure get scared to go for any Moto devices. Period.
Thank me if these words of experience are helpful to you.
Click to expand...
Click to collapse
The sensors are solderd to the motherboard which means to restore a faulty sensor you will have to replace the whole board.... or have the patience and skill to desolder/deflow and solder/reflow the sensors which is a prety delicate practice

isene said:
The sensors are solderd to the motherboard which means to restore a faulty sensor you will have to replace the whole board.... or have the patience and skill to desolder/deflow and solder/reflow the sensors which is a prety delicate practice
Click to expand...
Click to collapse
Agreed. I have even got that done with experts here. But the board of Moto x play is so thin like a paper!!! This makes it much more worse. So, avoid getting any hw soldering jobs on moto boards. They are not like samsung boards. I even had multiple visits to Moto service here in Bengaluru, but everytime they only suggest me to replace the complete board. Moto service is pathetic!!!
I now do have enough experience and wisdom on these matters. Please keep posted here if you still try meddling with your board and the results.

sensors off
I just buy this phone, from a woman, 70 bucks, and i noticed just now my 2 sensor r off - light and proximity - on andorid 6.0.1 .... so this is seriously ****, sensor r f..ed up after update to andorid marshamloow only? they will dont work when i downgrade to andorid 5?

I just dropped it off at my reseller within warranty.
Flashed everything back to stock, with no unlocked bootloader warnings.
So hopefully they will repair it within warranty (Netherlands) because it's a hardware failure for sure

miss5tability said:
I just buy this phone, from a woman, 70 bucks, and i noticed just now my 2 sensor r off - light and proximity - on andorid 6.0.1 .... so this is seriously ****, sensor r f..ed up after update to andorid marshamloow only? they will dont work when i downgrade to andorid 5?
Click to expand...
Click to collapse
Sorry to hear that buddy. Ya, Moto X has this tendency and it is very much inline with moto upgrades faulty sensors with Marshmallow. I even went back and reflashed to stock lollipop (and even locked back bootloader and removed the bootloader unlocked warnings), but nothing worked.
Try your luck and post it here.
For me it was sure a hardware damage!!! but not sure how software can damage hardware. I will stay away from Motos for the rest of my life. I am very happy with my Samsung Galaxy.
---------- Post added at 04:23 PM ---------- Previous post was at 04:17 PM ----------
isene said:
I just dropped it off at my reseller within warranty.
Flashed everything back to stock, with no unlocked bootloader warnings.
So hopefully they will repair it within warranty (Netherlands) because it's a hardware failure for sure
Click to expand...
Click to collapse
That sounds good and bad as well. Good part is they took your mobile to fix it.
Bad part is, here in India before even touching my mobile they asked for IMEI numbers of my mobile. They key-in these in their testing software and boom there they go. They found that my device's bootloader was unlocked and rooted. With this info they rejected to even touch my mobile.
Not sure, if you lock it back after unlocking once, will the status really be locked even in their software??? If yes, its good news again.
If no, they simply hold your device for a week or so, and return it back with the same reason.
So my suggestion is you double-check whether they replace the entire board or not. Also, keep periodically finding out the current status of the replacement.

harykishan said:
That sounds good and bad as well. Good part is they took your mobile to fix it.
Bad part is, here in India before even touching my mobile they asked for IMEI numbers of my mobile. They key-in these in their testing software and boom there they go. They found that my device's bootloader was unlocked and rooted. With this info they rejected to even touch my mobile.
Not sure, if you lock it back after unlocking once, will the status really be locked even in their software??? If yes, its good news again.
If no, they simply hold your device for a week or so, and return it back with the same reason.
So my suggestion is you double-check whether they replace the entire board or not. Also, keep periodically finding out the current status of the replacement.
Click to expand...
Click to collapse
In The Netherlands and the rest of Europe there is a law about warranty.
The manufacturer must be 100% sure the flaw is caused by unlocking and flashing custom firmware, if they can't prove this 100% they must fix the issue under waranty. <== TL;DR of the law
Source (31999L0044)
I know for sure this problem isn't caused by a unlocked bootloader because it's unlocked from the start without problems.

Oh wow.. are the sensors of all moto x play failing now ?? because mine light and proximity sensors are also not working since last few days..!!
Wonder if this is a strategy by Motorola to disable sensors after certain period of owning
LOL Jk..

Moto hardware and software both are crap. Now we all practically know why google sold it off to chinese.

harykishan said:
Moto hardware and software both are crap. Now we all practically know why google sold it off to chinese.
Click to expand...
Click to collapse
by your logic, Volvo are crap too.

Just wanted to report that my sensors are also dying/dead. A week ago my vibration motor died, and a few days ago my proximity sensor and brightness sensor died, so now my screen is stuck at maximum brightness.
Even disabling auto brightness, the screen is stuck at max brightness, so it's likely more than just the sensor that died, but also some circuiting. I can tolerate no vibration, but once I was left using my phone with max brightness all the time, I said screw it. Hurts my eyes too much, especially at night.
I bought a Moto G5 Plus to replace this one. Hopefully it survives longer.

no LED backlight on most of screen

Hello all,
I dropped my phone in a shallow puddle and put it in rice for a few days. All seemed well, everything works 100%. However the LED backlight isn't working on most the screen. I dropped it off at a repair shop. The took it completely apart, cleaned everything up and they saw some irreparable damage on the circuit board for the LED backlights. Absolutely everything else works 100%. I also have a week old poetic case and another slim case, the extra battery kit and there is no scratches on the screen or body of the v20. How much would I be able to get for it? I'm looking to move away from Android for a while. I've been playing with my coworkers iPhone and I dig it.

maybe $50 in parts... maybe another $50 for accessories.

me2151 said:
maybe $50 in parts... maybe another $50 for accessories.
Click to expand...
Click to collapse
That's what I was thinking as well... I can see the entire screen in a dim setting. Uggh. I had this phone for maybe 3 months!

GeneticJim said:
That's what I was thinking as well... I can see the entire screen in a dim setting. Uggh. I had this phone for maybe 3 months!
Click to expand...
Click to collapse
Post it up on www.swappa.com and see what you get out of it there.

Weird display problem on my s8 since yesterday

This is what has happened to my screen all of a sudden.
It works well at rare times while at 90-100% battery and most of the time it has this issue at particular levels of brightness.
Also the screen color has become totally dull, only at rare times its proper
Also notice the flickering of screen after locking the device.
Video link :

Your oled panel is bad, to prevent it from getting worse find a spot where the screen looks normal and leave it there turn off auto brightness and pray it stays good. I repair phones for a living and it's about $299.99 USD for an oled replacement. If you're still under warranty, start a claim with Samsung.

KyleBryant said:
Your oled panel is bad, to prevent it from getting worse find a spot where the screen looks normal and leave it there turn off auto brightness and pray it stays good. I repair phones for a living and it's about $299.99 USD for an oled replacement. If you're still under warranty, start a claim with Samsung.
Click to expand...
Click to collapse
And now its working all good at all levels of brightness.
Still you think the panel is bad?

Kartik pat said:
This is what has happened to my screen all of a sudden.
It works well at rare times while at 90-100% battery and most of the time it has this issue at particular levels of brightness.
Also the screen color has become totally dull, only at rare times its proper
Also notice the flickering of screen after locking the device.
Video link :
Click to expand...
Click to collapse
Is this a 950u rooted by chance

TheMadScientist said:
Is this a 950u rooted by chance
Click to expand...
Click to collapse
950FD, not rooted. Why?

Kartik pat said:
950FD, not rooted. Why?
Click to expand...
Click to collapse
We have a colorful issue rooted on snap dragon that is highly prominent when unlocking that some though where oled going bad

Kartik pat said:
And now its working all good at all levels of brightness.
Still you think the panel is bad?
Click to expand...
Click to collapse
Yeah it's still bad, I've changed at least 20 faulty oled screens out of warranty so far.

KyleBryant said:
Yeah it's still bad, I've changed at least 20 faulty oled screens out of warranty so far.
Click to expand...
Click to collapse
Okay buddy. Its time to buy a new phone then

Kartik pat said:
Okay buddy. Its time to buy a new phone then
Click to expand...
Click to collapse
Yeah I'd say resell it while it still holds good value.

ive had same problem. exact same. so to cause is? i tried leaving it under sun for 4 hours. then its all ok. after few weeks, it happen again. could it be water damage?

pear93 said:
ive had same problem. exact same. so to cause is? i tried leaving it under sun for 4 hours. then its all ok. after few weeks, it happen again. could it be water damage?
Click to expand...
Click to collapse
If your phone fell in water and u used it before , yes.
If you use ur phone while its wet inside the phone develops corrision wich damages ur parts