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I have noticed lately my speakerphone turns off by it self while I am on s call. Has anyone experienced the same? Is there s fix?
biffcoorbit said:
I have noticed lately my speakerphone turns off by it self while I am on s call. Has anyone experienced the same? Is there s fix?
Click to expand...
Click to collapse
You are not the only one I have heard to be having this problem. I encountered this problem with my iPhone 4S after updating to the latest software! I couldnt hear anyone from the other end of the line which is very frustrating. I was asked to try a speaker with speakerphone capabilities until such time I could get it to the service center.
I got my Adfilic Soundbar with a 40% discount with the code J56LI8MN Go to Amazon and look for it.
I hope that helps with your dilemma as well.
Hi,
I purchased a new Moto X pure a couple weeks ago and it is dropping my Plantronics Voyager Legend ear piece when I am on a call and a new one comes in (regardless if I let it go to voicemail, try to send it to voicemail, rings in the background or I try to switch callers and pick up the new call); when a call comes in (no other call already on the phone) and I depress the call answer button on the Voyager Legend, it picks up and immediately drops to the phone handset. It is also dropping the earpiece at other intermittent times. I have to turn the ear piece off and back on to pick up a call in progress already but, doesn't always work.
Initially I thought my ear piece had just gone bad, even though it worked normally with my Galaxy S5 and I purchased a new Plantronics Voyager Legend and the new unit also has the same issues but, also works great with the Galaxy S5. I am now convinced this is a software issue on the Moto X Pure.
Has anyone else had this issue and does anyone know how to possibly fix the issue?
Thanks,
Chris
Somewhat related. My MXSP has been dropping connection to my keylink like crazy. I know the keylink of fine because it was previously paired to my G2 without issue. Bluetooth.
It drops my Sena SMH5 helmet comm system too from time to time.
Sent from my XT1575 using Tapatalk
Nastybutler said:
It drops my Sena SMH5 helmet comm system too from time to time.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Sounds like this might be happening to more of us than we realize. Has anyone else had Bluetooth connection issues? Have you found a way to resolve it?
Chris
praetorzero said:
Somewhat related. My MXSP has been dropping connection to my keylink like crazy. I know the keylink of fine because it was previously paired to my G2 without issue. Bluetooth.
Click to expand...
Click to collapse
Sounds just like my earpiece issue, I think something is killing the connection in the background... I just don't what is dong it or where to find it.
Bluetooth Drops - Known Moto X Pure Issue - On Moto X Pure Forums Also
Looks like this is an issue with the Moto X Pure. It is being discussed on the Motorola Forums here... forums.motorola.com/posts/c9e1881ed7?commentId=992505#992505
Please add your input and comments there, so Motorola knows these appear to be systemic issues, not individual issues with a particular handset. If anyone finds any additional info on how to fix the issue or hears of updates to fix it from Motorola, please post those updates/info here also.
Thanks,
Chris
Does anyone have a status update on getting the BT fixed? I use my phone for work and I can't continue to work like this, toally unreliable and embarrasing in front of clients. Will have to return it if it isn't fixed asap. Shame, I generally like the phone.
Chris
I've been having the same issue with my LG Tone pro. Also if I get a call while listening to music, it won't pause the music when I answer like my old phone did. Really not happy about that...
Also been having issues with my Pebble disconnecting periodically as well
i have a plantronics earpiece (dont know the model # got it from verzion) and it hasnt done it to me yet. had the phone for about a month now.
Anyone... anyone... Buehler?
Still no response from Moto on fixing the bluetooth issue? May have to return the unit and get another phone before the 30 days is up. Very disappointing. Jumped from long line of Galaxy devices to give this a try with high hopes. Looking like a major fail at this point.
I have been reading on this online trying to find a solution without any comprehensive solutions so would appreciate it if someone could please help me out....
While talking on the phone using my moto x style...the people on the other end say that they can barely listen to me....i have to literally shout to make them hear it...
do any of you face similar issues? am i doing something wrong?.
I am on stock btw and received the OTA MM update a week back
Please let me know what other details you need to identify and solve the problem
Ok so its not just me. It started as soon as I updated to MM. I did find somewhat of a work around. Usually if I take the phone away from my ear (so the display turns on) and then put it back, they can magically hear me again. If that doesn't work I toggle speakerphone mode on then off and it works.
Sent from my XT1575 using Tapatalk
Wow I will definitely try it out next time I face this issue... Am so relieved to see that I am not the only one with this issue... Is your problem intermittent too? Also anybody else facing the same issues?
Sent from my HM NOTE 1S using Tapatalk
I disabled Enhanced 4G LTE Mode and the problem immediately went away. After a few days, I tried my luck and turned it back on and haven't had a problem with other hearing people hearing me since. Good luck.
Unfortunately am still facing a lot of issues with the calls...my voice sounds muffled and extremely feeble to people and they arent able to hear me....
Am surprised nobody else is facing this issues...did i get a defective piece? Are there any other things I can try out....
extremely frustrated with it and not sure what to do...any help would be immensely helpful
bump...
I'm having the same issue on 2 devices. It happened on both OS's. I'm going to try turning off the enhanced 4g lte option. Maybe that doesn't play well with Verizon. One note I did make was the problem doesn't exist on speaker phone. I kinda thought it was the noise canceling mics being too functional.
Thanks please let me know how it goes and if you are able to find anything...I dont even have the 4g LTE option since I am using the phone in India...
Have tried disabling Ok Google voice activation which helped lot of OPO users but doesnt seem to work on MXPE
I've got the same issue on a phone I just got 3 days ago. Replacement should arrive today.
The problem... Low volume on the handset earpiece accompanied by very low level but constant background static noise. The background noise is low enough to only be audible in a quiet environment. Switch to speaker phone, Bluetooth, or wired headset and the problem is gone. The problem is only on the handset earpiece.
Sent from my XT1575 using Tapatalk
Okay I am facing the issue with the microphpone actually in terms of outgoing call quality...the other person is barely able to hear me at all
msankadi said:
Okay I am facing the issue with the microphpone actually in terms of outgoing call quality...the other person is barely able to hear me at all
Click to expand...
Click to collapse
I see, different problem from mine. Audio for the other person on my calls is fine.
My replacement has arrived, but the problem persists. However prior to upgrading the new phone to Marshmallow, it was fine. Seems like a Marshmallow bug.
I started a new thread detailing the issue at http://forum.xda-developers.com/showthread.php?t=3277589.
Sent from my XT1575 using Tapatalk
Thanks a lot for your inputs though...issue is a bit different...
Same issue here ! immediately after MM OTA update (stock vanilla) people start complaining they cannot hear me well !
After sorting most of MM issues this is a major pain in the a**
Let Moto know about this as it makes the phone crippled.
How come there aren't any more complaints about this serious issue !
This is 100% MM related - People complain they can barely hear me on the other end of the line - I sound muffled, stuttered and basically bad to the point they cannot continue the conversation and demand I call them from a land line !
Forget all MM bugs, problems, etc (need I mention the Equalizer went AWOL) now this Smartphone which I highly praised and loved became a ...smart something - with no phone feature.
Help me let Moto support be aware of this issue.
Thanks
I have the same issue, the other person is barely able to hear me.
I'm in Italy and i noticed that this issue come when my phone is in GSM (2G), when i talk in 3G it's ok.
I also made a TEST that you can do, i tried to speak with headphones's microphone and the issue is gone, but when I unplug the headphones the issue came back immediatly (switching the screen on).
Does anyone know how to tell this issue to Motorola?
Everyone of us should send his request to Motorola, to show them this common issue.
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
alon3232 said:
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
Click to expand...
Click to collapse
I did try all that per Motorola support. It made no difference. Then I tried a factory reset without reconnecting to my Google account. Also, no difference.
Note I am waiting on a second replacement phone. It should arrive on Wednesday.
Sent from my XT1575 using Tapatalk
None of the solutions seem to work for me either Did you guys actually try to finalize if this issue was only due to MM? Did you not face it on Lollipop? Am seriously lost for words on the issue as its such a basic need which is not being met...did the replacements help resolve it?
msankadi said:
None of the solutions seem to work for me either Did you guys actually try to finalize if this issue was only due to MM? Did you not face it on Lollipop? Am seriously lost for words on the issue as its such a basic need which is not being met...did the replacements help resolve it?
Click to expand...
Click to collapse
This is 100 % MM issue
I can confirm
This is not on lollipop
Is audio equalizer solution full proof ????
Sent from my XT1572 using Tapatalk
freakzapster said:
This is 100 % MM issue
I can confirm
This is not on lollipop
Is audio equalizer solution full proof ????
Sent from my XT1572 using Tapatalk
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Click to collapse
I only recently got the MXPE, and upgraded to Marshmallow immediately. My first call was under Marshmallow's control. It had the background noise and low volume level.
I got a replacement and tried it under Lollipop immediately. It did not have the background noise, but did have low volume. Upgraded it to Marshmallow and the noise returned. So, I would conclude that the noise is a Marshmallow induced issue.
However, I have a second replacement of the way. My thought is that perhaps the noise is related to the low volume issue, which is a hardware problem, and Marshmallow is just highlighting the weakness in some way that results in the noise.
As for the volume problem, this is the first phone I've ever had to use at maximum volume. Even then, it is just adequate. From what i have read on boards like XDA, this is not normal. That, in part, is why I have another replacement on the way.
Sent from my XT1575 using Tapatalk
Has anyone else with the Moto X Pure Edition XT1575 noticed static/white noise sound from the top earpiece speaker while on calls?
Over the weekend I received two new Moto X Pure Edition (64GB Black) XT1575 phones that I ordered from BHPhoto while they were on sale for CyberMonday. I activated both of them on my Verizon Account by putting the SIM card inside (was using a Note 4 and Note 3). HD Voice (VoLTE/Advanced Calling) is disabled on the account. Both Moto X Pures are on Android 6 with the May 2016 security patch (24.221.4).
When using the Moto X Pure phones to make a call (either to each other, to a landline, or another cell) I can hear quite a bit of static/white noise in the earpiece speaker. The loudness of the static does not change when lowering or raising the call volume. It is very annoying and really takes away of the quality of the phone. But when using a wired headset or Car BT, the static is not there, so it only comes from the earpiece speaker.
I have been using smartphones since the original Moto Droid (with the slideout keyboard), and had done reviews on PhoneArena for over 8 years, but the call quality on these two Moto X Pure phones are pretty bad with this static and sound far worse than my Note 4/3/2 that I have here.
It also looks like I am not alone in hearing this call static, as others have posted about it, mostly saying the issue happened after the update from 5.1 to 6.0, as it wasn't there before.
https://forums.lenovo.com/t5/Moto-X-Pure-Moto-X-Style/Static-noise-through-handset-earpiece/td-p/323...
https://forums.lenovo.com/t5/Moto-X-Pure-Moto-X-Style/Moto-X-Pure-Call-Issue/td-p/3188795
https://forums.lenovo.com/t5/Moto-X-Pure-Moto-X-Style/Static-and-buzzing-noise-not-resolved-after-re...
As it is right now, I contacted BHPhoto to see if they can be exchanged for two other Moto X Pure phones and hope they won't have this issue. Otherwise, I'd just return them and go with something else. I originally had wanted to go with the LG V20 US996, but at $800 it is three times the price as the Moto X was on sale.
Have you tried enabling advanced calling? Mine is enabled and do not have this problem.
Second have you tried traveling to a different near by cell tower n make a phone call?
FAUguy said:
Has anyone else with the Moto X Pure Edition XT1575 noticed static/white noise sound from the top earpiece speaker while on calls?
Over the weekend I received two new Moto X Pure Edition (64GB Black) XT1575 phones that I ordered from BHPhoto while they were on sale for CyberMonday. I activated both of them on my Verizon Account by putting the SIM card inside (was using a Note 4 and Note 3). HD Voice (VoLTE/Advanced Calling) is disabled on the account. Both Moto X Pures are on Android 6 with the May 2016 security patch (24.221.4).
When using the Moto X Pure phones to make a call (either to each other, to a landline, or another cell) I can hear quite a bit of static/white noise in the earpiece speaker. The loudness of the static does not change when lowering or raising the call volume. It is very annoying and really takes away of the quality of the phone. But when using a wired headset or Car BT, the static is not there, so it only comes from the earpiece speaker.
Click to expand...
Click to collapse
When I switched from my Verizon LG G4 to my 2015 MXPE I trimmed down the microSIM to a nanoSIM and popped it in. When everything booted/activated I had my Advanced Calling 1.0 still activated and working. The only thing I lost was Wifi calling which I never used anyway.
My calls are crystal clear regardless of if I am in an HD call with someone or if I am calling a landline or conference call. I would look into getting Advanced Calling 1.0 activated (do it from Verizon's website in your account preferences) to see if that helps.
Good luck!
-Ben
Hitti2 said:
Have you tried enabling advanced calling? Mine is enabled and do not have this problem.
Second have you tried traveling to a different near by cell tower n make a phone call?
Click to expand...
Click to collapse
bcantana said:
When I switched from my Verizon LG G4 to my 2015 MXPE I trimmed down the microSIM to a nanoSIM and popped it in. When everything booted/activated I had my Advanced Calling 1.0 still activated and working. The only thing I lost was Wifi calling which I never used anyway.
My calls are crystal clear regardless of if I am in an HD call with someone or if I am calling a landline or conference call. I would look into getting Advanced Calling 1.0 activated (do it from Verizon's website in your account preferences) to see if that helps.
Good luck!
-Ben
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Click to collapse
Yes, I may not have made it clear in the post above, but I initially had Advanced Calling (VoLTE) not on my account (and disabled in the Moto X Pure) when I placed my active SIM in it, and heard the static in calls. A while later I went to My Account and added "HD Voice Advanced Calling" to my account and made sure it was activated on the phone under "call network settings". But no matter what combination that I tried, or even different cell sites around Ft Lauderdale and surrounding areas, I'm still getting the static.
The thing is, that I only hear it out of the top earpiece speaker. Not when using wired headphones or when using a BT headset or BT Car. So that seems to me the issue is with the earpiece speaker.
I have done many phone reviews before (over at PhoneArena.com) and had experienced this "static" on a few other phones over the years (LG/Moto/HTC/Samsung).
Have you tried backing up your stuff and doing a factory reset from the recovery menu just to rule out any apps making unwanted changes?
roadrun777 said:
Have you tried backing up your stuff and doing a factory reset from the recovery menu just to rule out any apps making unwanted changes?
Click to expand...
Click to collapse
Yes, tried a factory reset twice (it was one of the first things I tried) but still have the static/white noise sound. I'm sending them back to BHPhoto for an exchange and will see if the replacements are any better.
FAUguy said:
Yes, tried a factory reset twice (it was one of the first things I tried) but still have the static/white noise sound. I'm sending them back to BHPhoto for an exchange and will see if the replacements are any better.
Click to expand...
Click to collapse
Is BH a authorized dealer?
Sent from my XT1575 using Tapatalk
Proper etiquette aside (hint: don't use speakerphone while doing your "business" in a public bathroom), rate this thread to express how you think the LG V60 ThinQ's speakerphone performs. A higher rating indicates that you love it: it's loud and it's clear.
Then, drop a comment if you have anything to add!
Speaker quality is plenty loud and clear
Speaker is a vast improvement over my V30, however I have had quite a few people say my phone goes silent and they don't hear me when on speakerphone.
Just got v60 from at&t the other day. I have issues with people not able to hear me on speaker phone. Sometimes it's right away. Other times I've been on a call via speakerphone for 30+ mins and then all of a sudden "sir. Sir are you there? Hello sir are you still on the line". Hope it gets fixed asap
I just got the V60 from Verizon and I've experienced SEVERAL times where the caller could not hear me on speaker phone. I thought it was their connection, but now I'm thinking it's my phone.
The speakers are very good and at times can be too loud.
So I've confirmed the speakerphone is a regular issue. Verizon says return the phone but several people have said their replacement had problems, but they too. It basically only works intermittently. I think it's a software issue, so hopefully LG will issue a fix. It's super annoying, but though.
frettd said:
So I've confirmed the speakerphone is a regular issue. Verizon says return the phone but several people have said their replacement had problems, but they too. It basically only works intermittently. I think it's a software issue, so hopefully LG will issue a fix. It's super annoying, but though.
Click to expand...
Click to collapse
So it seems like it's affecting people on all major carriers. I posted earlier about it not working and I'm on T-Mobile and I saw someone else on AT&T. Hopefully it's just a software fix in the short future.
ATT here, both me and my wife experience many issues with the other caller unable to hear either of us on speaker phone. This happens both while on WiFi Calling and on regular cell service.
Hey guys,
I experienced the same thing several times during phone calls. when I put the call on speaker phone, after couple of mins, the person on the other end could not hear me. I need to turn off the speakerphone so he can hear me back. The occurence varies, and it happens to me usually during the first 5mins of the call. the shortest is ranging from the 1st-2nd mins during the start of the phone call and the longest is about 10mins 15mins of call. They all happen when the speakerphone is on.
I restarted the phone, hard reset and factory reset, it happened again. I turned off the wifi, and everything still happened, so I decide to phone my carrier which advice me to call LG if it was a bug or not.
I talk to one of LG Canada's representative and they told me that I was the only person who reported the problem as of yesterday, and they didn't know anyone that experiencing it. To consider it as a bug or hardware problem, they said that they need to receive at least 3 reports before they can do something about it. They offer me a repair, but declined. After all, I just got my phone 3 days ago, I'll be replacing it with a new LG V60 tomorrow. Now I'm a little bit worried that it might be a problem of the 1st batch of V60's.
I hope just an isolated case for all of us I love the phone and I'm only allowed to replace the phone once. ?
Very interesting, I've not had the issue, but then again I just got the phone from T-Mobile. I can say the speaker sound is higher quality than the Essential and much louder too! I'll have to make some phone calls using the speaker to find out if I have the bug.
legendindisguise said:
So it seems like it's affecting people on all major carriers. I posted earlier about it not working and I'm on T-Mobile and I saw someone else on AT&T. Hopefully it's just a software fix in the short future.
Click to expand...
Click to collapse
Verizon LG V60 here. Same problem with the speakerphone dropping after a while. into the call. Very frustrating since I can still hear the other party but they can no longer hear me. I'm working from home due to COVID-19, so this is my primary business phone. LG needs to fix this ASAP please!
I posted previously about being on at&t andnhaving the issue eith the speakerphone durring calls. i also wanted to express that i dont feel the speakers are loud enough durring pgone calls when on speaker phone mode. i literally have to pick upnthe phone and hold it near my head if in not in a dead quite area. my previous LG phone "v35" was 2 times louder using speaker phone on calls. im really disappointed with this speaker phone issue. when i watch you tube or listen to music the speakers arw nice and loud. best ive ever had. but when on speaker phone for a call like listening to visual voicemail or anything else they just suck.... i should not have to hold the phone up to shoulder height to hear people on speaker phone mode prior to the mic dropping my voice.
also ive found that when the moc drops and the other person can't hear me what i have to donis hit the speaker phone button to takenl it out of speaker phone and then putnit back into soeaker pgone and then they can hear me. for how long before it drops again? i dont know because ninget off thebphone shortly after that due to frustration.
I have the same speakerphone issue with my V30. Must be a software bug that they've never corrected.
now have this issue
So... I did a review and did not experience this. Actually all my calls worked well for the first few weeks including a 40 minute call to my mom across the country all on speakerphone.
Then... I had to do a long hold call to Whirlpool on May 5th and it opened up the mute-gate. The CSR answered and couldnt hear me. Had to go off speakerphone. Now, every call or 3 i get the random mic cut off. I have the T-Mobile version. So... I saw some folks posting about not letting it go to the black screen but when it cuts out its happened at all random times. With the screen on, with it off, mid using it surfing the web, etc and it will happen at random times. Sometimes i can get through a call for about 10 minutes. Other times its within 30 seconds. I tried to do a list of things that bother me to the point of being critical... its the only thing that makes me hate the phone. I love the phone outside this speakerphone problem. I'm hoping for what seems to be a software worthy fix but we shall see.
The only positive is i can use my Google voice number through the Google voice app (mainly for business inquiries or things where i need a business to call me back) and it hasn't cut my mic off yet when I use speakerphone. Not sure if anyone has tried Google Voice or any other phone apps which leads me to believe its software related
It's a weird, frustrating issue because I can't troubleshoot it successfully. I went 7 days without seeing it come up, and then a few days ago it happened again. I sometimes toggle the speakerphone off and on once and it works. Other times it takes two or three "toggles" to make it switch back on.
Once it's corrected I haven't seen it happen again on that call.
Please keep contacting LG and your carrier. We need to let them know. Oh and while you're at it, complain about the fingerprint reader....ugh.
I reached out to LG and got this in live chat.....
Jonna
12:26:22 PM
As per checking, this issue has been already escalated to our developer team.
Jonna
12:26:52 PM
Factory reset will not work on this issue.
Mike
12:27:15 PM
I think it's a software issue, not hardware.
Jonna
12:27:21 PM
The fix for this issue will be sent out over the air via software update.
Mike
12:27:32 PM
Cause the speakerphone works if screen stays on
Mike
12:27:50 PM
Ahhhhh thank you.
Jonna
12:28:08 PM
No problem. Your phone will notify you once an update is available.
Jonna
12:28:14 PM
Sorry for the trouble.
Mike
12:28:32 PM
Happy to hear LG is aware of the issue and fixed it.
the stereo speakerphone on this phone is one of the first things that really stood out to me... so loud, and you can really "feel" the sound when holding the phone. great for gaming and listening to music / podcasts / etc.
I'm on T-Mobile, calling through wifi, the speaker phone on this is worlds better than the speaker phone on the Note 8 I'm coming from.
Mikey said:
I reached out to LG and got this in live chat.....
Jonna
12:26:22 PM
As per checking, this issue has been already escalated to our developer team.
Jonna
12:26:52 PM
Factory reset will not work on this issue.
Mike
12:27:15 PM
I think it's a software issue, not hardware.
Jonna
12:27:21 PM
The fix for this issue will be sent out over the air via software update.
Mike
12:27:32 PM
Cause the speakerphone works if screen stays on
Mike
12:27:50 PM
Ahhhhh thank you.
Jonna
12:28:08 PM
No problem. Your phone will notify you once an update is available.
Jonna
12:28:14 PM
Sorry for the trouble.
Mike
12:28:32 PM
Happy to hear LG is aware of the issue and fixed it.
Click to expand...
Click to collapse
Any word on a fix for this yet? I use my phone speakerphone for calls a lot and if this is still an issue, I can't consider the v60