Stuck on wizard after update - P8lite Q&A, Help & Troubleshooting

I am really giving up with this ****, really.
After an update my phone keep stucking after the Licensee Agreement.
Once I tap on agree it doesn't do nothing, I can get back but I can't continue.
Is there any way to force and skip the wizard?
Everything else is working, for example Whatsapp Web is still working!

You can explain me better to please ... So I could understand myself and other users ..

francesco1910 said:
I am really giving up with this ****, really.
After an update my phone keep stucking after the Licensee Agreement.
Once I tap on agree it doesn't do nothing, I can get back but I can't continue.
Is there any way to force and skip the wizard?
Everything else is working, for example Whatsapp Web is still working!
Click to expand...
Click to collapse
I had the same problem factory reset sorted it

Related

Jelly Bean not working properly

Can someone please help, or at least point me in the right direction.
I have a Xoom Wi Fi us , not rooted.
I've received jelly bean update, and since then nothing is working correctly.
Tablet is very, very slow, going in to settings needs 5 seconds to show the screen. listing active apps needs ten seconds.
showing the keyboard needs 5 seconds... etc.
Basically the system has become unusable.
What should I do?
iki_xx said:
Can someone please help, or at least point me in the right direction.
I have a Xoom Wi Fi us , not rooted.
I've received jelly bean update, and since then nothing is working correctly.
Tablet is very, very slow, going in to settings needs 5 seconds to show the screen. listing active apps needs ten seconds.
showing the keyboard needs 5 seconds... etc.
Basically the system has become unusable.
What should I do?
Click to expand...
Click to collapse
Try a forced reboot (hold down power and volume up until your Xoom powers off, then release them).
If that doesn't work, try searching for "xoom factory data reset" on google and following the instructions from the official Motorola site, because I can't post links on here yet.
z1gackly said:
Try a forced reboot (hold down power and volume up until your Xoom powers off, then release them).
If that doesn't work, try searching for "xoom factory data reset" on google and following the instructions from the official Motorola site, because I can't post links on here yet.
Click to expand...
Click to collapse
Factory data reset will erase everything from the tablet, I really don't wanna do this.
Is there any other way to make it work properly?
Also, there is a "erase usb storage box" other there, what does that mean?
iki_xx said:
Factory data reset will erase everything from the tablet, I really don't wanna do this.
Is there any other way to make it work properly?
Also, there is a "erase usb storage box" other there, what does that mean?
Click to expand...
Click to collapse
I know the factory data reset is drastic, but if the forced reboot didn't help, I don't know what else to suggest, other than deleting non-essential apps one by one until it starts working better or is clean anyway.
Where exactly is the "erase usb storage box" you are talking about? It doesn't sound like it's going to help.

[Help!] Vibration suddenly stopped working, completely

Hi all,
Its very weird for me, my phones vibration suddenly stopped working, completely. I tried all restart the phone, pull the battery out and start after 5mins but nothing helped.
If it’s a hardware issue then I’m worried as I didn’t expect this from a so expensive phone.
I will try factory reset later as I’ve to take all backups but if there any other suggestion please advice. As doing all restore will take time. thanks
soumen.sam said:
Hi all,
Its very weird for me, my phones vibration suddenly stopped working, completely. I tried all restart the phone, pull the battery out and start after 5mins but nothing helped.
If it’s a hardware issue then I’m worried as I didn’t expect this from a so expensive phone.
I will try factory reset later as I’ve to take all backups but if there any other suggestion please advice. As doing all restore will take time. thanks
Click to expand...
Click to collapse
Try flashing stock, or close to stock like Alexndr's ROMs. If they work on that, then it's a problem with your ROM..
I just checked with the *#7353# -- Self Test Mode (2nd Hidden Menu) code. it nothing happens for the vibration test, just the option going blue. Can any one try this and post what it does in other devices as i dont have any more note 3 here.
I think the vibration motor is gone.
nicholaschum said:
Try flashing stock, or close to stock like Alexndr's ROMs. If they work on that, then it's a problem with your ROM..
Click to expand...
Click to collapse
No other feedback in it. As the self test didn’t turn the vib on so I doubt it’s was hardware problem not a software issue, I googled and check the vib motor location in the phone and give some moderated tap/knock by my finger at the back of the phone and amazingly it started working again.
This is what didn’t expect from a $700 phone. Anyway the issue has been fixed temporarily don’t know what will happen in future.
I need an advice, if any one of you help. Now the thing is, when the vibration stopped, by tapping from behind it started working but after a day it again goes off and never turned on by any thing, I did the same thing many time but this doesn’t help.
After few days I put it on vib mode while listening song and chatting on hangout, I put it in vib mode as new message wont pause the song. But suddenly the vib started again. It worked for that day but next morning it gone again, and then I put it on vib mode and started sending fake msg over hangout many time and it started again after few attempt.
So here I wanted to know it’s a hardware issue or software end issue? as I'm really confused. Thanks
soumen.sam said:
by tapping from behind it started working
Click to expand...
Click to collapse
If it's software, no matter what, nothing can detect a tap from behind.
So it has to be hardware.
I think this could be a software end issue too, as now if its not working its not starting but hitting from behind, but if I restart its working again. it was off for a day then while I was listening song on vib mode it suddenly started by itself. since then its going off anyway and coming after restart. and it started after the last small OTA update.
soumen.sam said:
I think this could be a software end issue too, as now if its not working its not starting but hitting from behind, but if I restart its working again. it was off for a day then while I was listening song on vib mode it suddenly started by itself. since then its going off anyway and coming after restart. and it started after the last small OTA update.
Click to expand...
Click to collapse
Please use the reply button so I know you actually replied to the thread.
No matter what you do, hitting from behind as a fix means it's hardware. The fact that when you reboot is because it repowers the chip on the board, and when it does it probably allows for some grace working time.
nicholaschum said:
Please use the reply button so I know you actually replied to the thread.
No matter what you do, hitting from behind as a fix means it's hardware. The fact that when you reboot is because it repowers the chip on the board, and when it does it probably allows for some grace working time.
Click to expand...
Click to collapse
My Bad, I usually do so but somehow missed that.
Yes I doubt it’s a hardware issue but before repairing or replacing the vibration parts I wanted to try fix it by software end if this is a software issue. I still have the warranty period left for 6month or so but the thing is here in India Samsung doesn’t replace the complete faulty device like they or apple does in US. The always repair or replace the faulty parts. And I’m not comfortable to use a repaired phone.
What I was trying to do is I wanted to reinstall the stock latest firmware by Kies 3. I really don’t want to use any custom rom, neither rooting as Stock is quite good for me and fulfill my all requirement what I need for my work. But the thing is with Kies 3 1stly it always showing “N-900 Device not supported” when I was trying “firmware upgrade and initialization” but somehow I manage to let it work but at the end it showing “you are already have latest firmware” and it stopped.
I googled it as saw all those have this same issue, factory reset didn’t solve this, neither hard reset. I wanted to know is there any way to reinstall the same stock official updated firmware easily by Kies 3? I don’t wanted to do it by odin and a downloaded pack from sammobile, I am looking for a fast and easy official way. the reason I don’t want to use by odin is it will require lots of learning to learn the whole thing to avoid messing up with it, and I really don’t have time for this.
Also another question is: when I went to download mode for the 1st time I see its says “Knox warranty 0x” what does that mean? Warranty void or its still under it. I saw people have 0x0 or 0x1 but didn’t see any one having 0x only. Please advice, thanks
Edit: also now the vibration coming and going off by itself, like yesterday night it was not working but when I wakeup it was working, and no restart meanwhile. BUT I observed most of the time its turning off when I’m charging the phone or at the end of charging or before pulling the charging cable off. When charging starts it was vibrating and during charging it working same, but after I pull the cable, it stopped.

Help.... Pokemon Go bricked my phone.

I'm going to Copy and Paste a conversation between a girl who tried to help me and all the stuff I've done so far... any help would be great. Issues started upon download of Pokemon go....
Hi Aubry
This would also be faster to chat this way
Yeah, thanks for the help, btw
No problem
I like to help when I can
So, if you already have that message after the card is removed, it's possible you have malware
It's also possible that will the latest android update, something unexpected happened with your phone
Tech support is 99% troubleshooting
lol, yeah, I know
I'm just not as tech savvy yet, I wanna be..
If the memory card is out and you still get that message, I'm leaning toward the latest update acting up
That would make sense...
I had an update forced on me 2 nights ago, I think. Happened without my consent
So that's why I think it may be likely
Is the battery still out?
No, it won't turn on at all without a battery in
Even connected to power
That's a little odd. That might happen if you have a hardware problem but irrelevant to the current issue
Let's try this..... can you get it to turn off, perhaps by taking out battery? Wait a minute (or a few if you want to be safer) and then immediately upon Power up, go into safe mode by hitting home + volume up + power at the same time, holding for maybe 10 seconds
That may throw it out of the loop and into actually recovering itself
I got into safe mode previously by holding power + down
Should I do that or what you said?
There are several modes
lol, k
The combinations are android specific overrides
They're used for different purposes
We want to break the cycle, get out of a loop and begin to recover
You could alternatively do a factory reset, but you lose EVERYTHING that way, so I prefer to exhaust all possible options before recommending that
The main idea is that you have a soft brick, which is recoverable
I already did a factory reset earlier today
That didn't cause any change?
So anyway, now I'm Android System Recovery
It still was having the same issues yeah.. nt as bad at first, but once I put in the mem card, and it started installing my apps and stuff...
Same old BS
Hmmmm
If it's installing apps from the memory card that can be malware
I don't think it was, cause when I did the reset, I took the memory card out to protect my data.
My pictures and stuff
And it stayed out for a while.
Right but malware is code. So if the card itself contains the code, it will continue to install even if it stays out a while
If I'm understanding correctly
It gave me a few hiccups, this has stopped, that has stopped.. but then it worked ok. I was like Oh! It's good! Let's reinstall! ... and back to crap..
If it is malware, the second you put in the infected card, it installs
So if you put the card in the trouble starts, correct?
Sorry if I'm misunderstanding. It's a little harder to fully understand when the device isn't in hand ?
Sooooooo I should save my pictures off the card and reformat?
If you place the card into a computer (presumably with an adapter, if it's microsd), you run possible risk of infection. I would run a virus scan on the card itself, but outside the phone
If you can save the pictures, that's ideal. In the future, consider google backups to the cloud or amazon prime photos
Well, I tok out the card. Then I did a factory reset.... it gave me a FEW of the annoying "this has stopped" or that has stopped, but I don't remember what, now.... It started installing stuff, but some programs it refused to. Clean Master, Pokemon Go.. it gave me error code -504. Then I forced some and it seemed like they were working ok and installing, so I figured maybe I was just DLing too much all at once. So I went back and put in my mem card in, and it froze. rebooted, and **** went to pot again.
I had Google Drive, but it kept filling up my phone's hard drive and prevented me from doing stuff, DLing more.. I had to clear all the data.
Hmmm
I'm lookin up error code
kk
-504 is specific to memory and data collision
Basically, one aplication said "I want to be king of the playground" the firmware said the same thing and they shoved themselves off the playground and both broke their arms
My analogies are bad at 2am
Anyways, when this happens, it's also related to the Google account data having issues with software
Ultimately, the Google services framework needs to be cleared
But how to do that without being able to boot is the problem
I can boot.. kinda.
But it freezes up quick
Right, but the associations and cache will freeze ir
Exactly
Who is your carrier?
Straight Talk
Ah.
That may be trickier
A regular kiosk usually has the software that overrides this to fix the firmware
Like,most of the time, it gets to the "A service of Straight Talk Wireless" and stopps there
Yeah that can't boot fully
You can't get into the settings, right?
(and I am really sorry for my typos, my husband is a slob and his keyboard on this laptop is filled with gunk.)
I can, sometimes~! I can try
If you can get into settings, the cache could be cleared
So just reboot normally?
If you can
But you likely need to be in a recovery mode
Hmm. Would it be best to go into safe mode for this or normal?
The developer resource says:
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
..one question... will that kill my data in Pokemon Go.
If you could get into recovery mode, which is holding down power + home + DOWN volume, that may work best
No
Go data is all server side
Whew, ok
In theory, it should never be lost
Ok, hang on, gonna try this
(Thank you SO much for all the help)
If the above steps don't work, a second "easy" method is de authenticate you, meaning remove your accounts
The recovery mode gives me the option to wipe the cache a head of time, should I do that too?
Yes
Absolutely
Deleting cache is our goal
Ok, now it's updating andriod.. but stopped cause I'm at 12 percent battery
Oh that's no good
If the battery is too low it might quit
Did it give you the low battery message?
No stayed on
I mean, told me the battery is low but
Ok, in settings
Hang on
Oh great I thought you mean it forced itself off
It HAS done that before, but not right now currently
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
Ok, so I'm in settngs, applications, but I have Application Manager.
Ok
Might vary depending on version
When I go there it gives me a list
Ok what do you see?
Do you know what phone and android version you are running, by the way?
Android System Webview, ANT Radio Service, AANT+ Plugins Service, AVG Antivirus, BatteryDoctor, my apps.
I might have it memorized in the deep recesses of my brain
That's my device right now
You need google services framework
It may or may not be totally alphabetical
clearing the cache did seem to help though..Ok, so I need Google Play services? I found that
Ok great!
Now.....
Hit clear data and then after clear cache
Those buttons
Ok, so when I tap it it won't show it to me. It goes back to the Applications main menu
When you tap services?
Yeah
That's interesting
Can you try again?
it acts like it wants to, and then gets kicked back out
Sure hold on
Yeah same thing.
Ok try going to Google play store instead in that list
Something is preveting it.
It might be malware or issue with the firmware
Same thing with Google Play... or any app
Google play store is the name of the app
Yeah, I know
I tried it with a few of them randomly too
You should click on that and then attempt to clear that data
Its not letting me access any of them
Ok new plan
Go to “Settings”-> “Accounts”-> “Google” -> Select “Your Account”
Go to “Menu”and Select “Remove Account”, and then “Add Your Account”.
Now “Restart”your mobile device and try to perform update or download.
Ok, so delete my account or services?
If it doesn't say remove, you can delete
that won't delete my gmail and everything right? ?
I sure it won't but just making sure
Well your Gmail will still be on the server assuming you didn't pull it down
I probably sound like the typical idiot here.. yeesh
And delete it on the server
Nah
Then it should be ok
I won't do that, had the account for like 20 years lol
Ah ok
It wants to open it with Chrome or Internet?
Chrome is fine
I hate "internet"
....and now "Unfortunately, Chrome has stopped."
That is unfortunate
Please turn on airplane mode
Airplane on
Ok we are going to wait a minute now
kk
For fun, let's go back into that app list and try clearing that cache again
While airplane is off
Also, if it's late, I can also send you messages later
I'm a 3rd shifter, I'm fine if you are
Yeah I couldn't really sleep
And just tried while Airplane was on, no dice, same BS
Try restarting while in airplane mode
You can hold power
And then restart
Ok
Ok, booted fine
Yay
Now once it's rebooted you can take out of airplane mode and see if the data can now be cleared
Now it won't go into the application list at all
That's sad
Ok time to try something else
On the settings screen, can you find "backup and restore"?
Backup and reset...
Yep that
Ok, in it, now what?
We can try a factory reset from here.
But before you do that
Already did this earlier but sure. XD
Hmm?
Uncheck the boxes that save the app data
So uncheck "Back Up My Data" and "Automatic Restore"?
Yes
You will lose your phone data
That's fine. I know what I need
But at this point, without installing firmware to fix it, it's pretty much the best bet
Is it normal when rebooting the phone it keeps the old apps up and running? I don't remember it doing this previously but it's been doing that lately
Alright.. So factory reset time yes?
I think so
The factory reset should wipe everything
But again, if firmware was badly enough affected you would need more than this
And it might possibly be better to get a new phone, depending on factors considered
But at least the most common solutions were tried
Ok
Welp, got to the tracfone screen... and it's stuck.
What do we mean by stuck?
Frozen?
Whatever is in there, it's in there good
Yeah. It does three boot screens. 1, the Galaxy Grand Prime screen. Then the Pretty Samsung one with the musical tone. Then the Tracfone screen, then it boots. Since these problems started, it will often freeze on the Tracfone one.. cause after a few seconds the screen will dim. And then it boots.. but like, before I took my husband to work.. it was still froze there. I had to pull the battery, cause it wouldn't move. Though, just now it did finally
If it is incapable of factory reset, it's the kernel. That really would have to be handled by the dealer who sold the phone (if under warranty and they feel like replacing it) or doing things that void the warranty anyway
Well, looks like it finally got to boot...
huh.
If it moves, I would say to give it a little more time
That's good news
We are hoping it's not the kernel
....and I selected English, and "Unfortunately, Settings has stopped"...
That might not be a huge problem if it progresses
Settings might be fussy but it can be overlooked for now
Does it look like a factory reset took place?
Like it's new without apps, data, etc?
Same start up and "Welcome!" screen from last time.. but now that I select English it won't go past it. Keeps saying settings stopped.
Oh. That's different than settings stopping on the home screen
Yeah, it's acting like I just bought the phone
If settings are failing to load during language selection and you can't get to the home screen, you can try takin out battery for 10 minutes and then try rebooting and trying again
If it still fails to work after 24 hours (sometimes if you leave it alone long enough it'll work) I'd go to where you bought it with proof of purchase and hope they'll help get a new one
Ok, battery removed. Is it possible it's an overheat issue? Cause when we were playing Pokemo Go Friday night, my phone froze.. and when I booted it the screen went black, and lines went through it, like it lost connection to the MB or something
I've had issue like that with like, DS lites when the ribbon cable gets crunched.. but...
It's possible the hardware overheated, but because it boots, it's not necessarily a gonner
I've taken very good care of this phone, no hard drops or water...
It seems it's definitely a firmware and software issue
If there is a malfunction and it overheats from processing too much at once, that is possible
If the memory can't handle it and it's overloaded
Ok. Cause when that happened it was hot as ****.. and that's when most of these issues really started
I was having the "stopped" messages but only about my SMSs
If it was hot out that is definitely a possibility then
Leave it alone for as long as you can. Maybe all night and up to 24 hours
And those started literally after Pokemon Go.. I would have to stop Pokemon Go cause it would freeze a lot, I don't know if that did anything
But all this happened after I started playing it.
The game may not be good for the phone
Honestly, a lot of the pay as you go phones are not really suitable for mucj processing
I've dealt with a lot of them
They sometimes have trouble with games
I would absolutely submit a bug ticket with Niantic
I soft bricked my phone (and recovered it) because of pokemon having an issue during a specific sequence in game play. It definitely has bugs
I warned friends about it and that other phones may not be recoverable. It really depends on many factors
I've noticed it allowed me to install it on both my tabley (really crappy NextBook from WalMart) and my husband's phone (LG Fuel) and it won't run on either.. I figured, 200 dollar phone, it should be able to handle it....
It ran fine, but now.. and it sucks cause this is how I run my etsy, is this expensive brick
For the record, I have now tried yet a third factory reset. Now my phone won't even get past set-up. Any help would be amazing...
On an unofficial capacity, I think your phone may have been google account locked. This commonly happens when you forget to remove your google account before factory resetting the phone. You will know if your phone is google account locked by holding Volume up button + Power Button + Home Key, then when you get blue screen press volume up button, If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). You can send it in to your phone dealer for them to send back to Samsung for repairs, however you seem to live in the U.S so I don't know their policies. I live in Canada and work as a part-time Samsung repair technician and our policy is to unlock the google lock and factory reset then return to phone company. However, that is not covered under warranty so we do it as a sort of "customer service" capacity.
Jonny W said:
-snip- , If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). -snip-
Click to expand...
Click to collapse
It is FRP, not FAP, it means Factory Reset Protection.
Well, if that is the case, on the setup you will get a window telling you to choose the WI-FI you want to connect to. Do it, then try to log in with your gmail account (This "gmail" account must be the same one you used last time otherwise it will not work.

Random reboots even after factory reset....

Hello,
I have my Moto X Style for a little less than one year. Had no problems with it at all, enjoyed it a lot, until about 3 weeks ago. It then started to randomly reboot, 3 or 4 times a day. I searched on Google and saw many people had that issue. Tried several of the "solutions" I found, uninstalled some apps I thought could be the cause, with no success.
2 days ago, I decided to do a factory reset. Looked like it worked, for one day. Yesterday, it did reboot once again, only one time though. And now, it just rebooted again a few seconds ago...
What can I do now? The dull thing is that every time it reboots, I lose the Bluetooth association with my devices and have to reassociate them, like the sound system in my car, and it sucks to enter the 0000 code and then having to add the player to the "trusted devices" and all....
Phone is not rooted and running system (Android 6.0 with Dec. 1st security) . Build #MPHS24.49-18-16.
Thanks for any input.
metaleloi666 said:
Hello,
I have my Moto X Style for a little less than one year. Had no problems with it at all, enjoyed it a lot, until about 3 weeks ago. It then started to randomly reboot, 3 or 4 times a day. I searched on Google and saw many people had that issue. Tried several of the "solutions" I found, uninstalled some apps I thought could be the cause, with no success.
2 days ago, I decided to do a factory reset. Looked like it worked, for one day. Yesterday, it did reboot once again, only one time though. And now, it just rebooted again a few seconds ago...
What can I do now? The dull thing is that every time it reboots, I lose the Bluetooth association with my devices and have to reassociate them, like the sound system in my car, and it sucks to enter the 0000 code and then having to add the player to the "trusted devices" and all....
Phone is not rooted and running system (Android 6.0 with Dec. 1st security) . Build #MPHS24.49-18-16.
Thanks for any input.
Click to expand...
Click to collapse
Does it do it Safe Mode?
acejavelin said:
Does it do it Safe Mode?
Click to expand...
Click to collapse
Didn't try on safe mode? THis means the phone would be on, but without any apps working? Or only system apps?
metaleloi666 said:
Didn't try on safe mode? THis means the phone would be on, but without any apps working? Or only system apps?
Click to expand...
Click to collapse
Only the core system apps, no other services are started... To access Safe Mode, press and hold power like you are going to shut off the phone, then when the Power Off message shows up, long press it until it says something about Restart in Safe Mode and select it. The next reboot will be in safe mode. To leave Safe Mode, just power off and restart again normally.
My guess is there is an app conflict somewhere... without a logcat of a random reboot it would be impossible to tell though.
acejavelin said:
Only the core system apps, no other services are started... To access Safe Mode, press and hold power like you are going to shut off the phone, then when the Power Off message shows up, long press it until it says something about Restart in Safe Mode and select it. The next reboot will be in safe mode. To leave Safe Mode, just power off and restart again normally.
My guess is there is an app conflict somewhere... without a logcat of a random reboot it would be impossible to tell though.
Click to expand...
Click to collapse
Thing is, it started to do the random reboot thing even if I didn't install any new apps in a while. So, why would some app that didn't cause reboots before would start to cause some suddenly?
metaleloi666 said:
Thing is, it started to do the random reboot thing even if I didn't install any new apps in a while. So, why would some app that didn't cause reboots before would start to cause some suddenly?
Click to expand...
Click to collapse
I don't know, an update perhaps... But your only other option is to contact Motorola and send it in for repair, it is usually easier to eliminate everything on your end first.
acejavelin said:
I don't know, an update perhaps... But your only other option is to contact Motorola and send it in for repair, it is usually easier to eliminate everything on your end first.
Click to expand...
Click to collapse
I'm from Canada, so can't use Lenovo US. Bought the phone from Expansys, with a 18-month total warranty, but I know they shut down their US office. They're supposed to still honor warranties though...
But still there must be a way to make the damn phone work without shipping it back... Would root and a custom OS be an option?
metaleloi666 said:
I'm from Canada, so can't use Lenovo US. Bought the phone from Expansys, with a 18-month total warranty, but I know they shut down their US office. They're supposed to still honor warranties though...
But still there must be a way to make the damn phone work without shipping it back... Would root and a custom OS be an option?
Click to expand...
Click to collapse
It's always an option, but stock is generally more stable than any custom ROM.
Without knowing the cause, I can't say for sure.
Try the Safe Mode thing first... it wouldn't be first time an app update caused a device to reboot.

Freeze at wake up, system UI not responding

Dear forum users,
I'm the proud owner of a 6t, but it is starting to become a nightmare.
This started on June, with Android 9. I had the phone freezing at wake up (screen stays black, even when I get my op6t in hand, not responding to power button). After some time ranging from 1s to 30s, the phone will wake up and execute every action I may have done (multiple power button press etc).
I tried to do a wipe cache and data with no success.
Did a factory reset followed by a Google account restore (apps and all) that let me with a day fine, but it came back.
Then I did a factory reset with manual restoration, app by app. Everything fine till now (writing this the phone hanged till home button press (yeah I use the evil navbar)).
I did the same procedure, but for unknown reason, I only got a day off. I'm trying right now safe mode.
This time it happened right after a strange popup poping in a baby care app, asking me to select customized Gads to continue using the app.
I've posted on their support site too, but I'm willing to know what would you think about this.
Usually the freeze happens on wake up.
Screen will stay entirely black. No heating, no battery drain.
As the phone is a year from the buy order, I might ask for a refund or exchange, but it seems to me that the issue is with my Google account. Cause if I reinstall slowly app by app, I'm pretty sure this would go **** someone else phone, as for the first time.
I'm running oos 10.3.0 OTA
Thanks for reading to this line.
Found out this comes from end of trial week with no ads (accepting ads) from baby daycare app from drilly apps.
ldFxl said:
Found out this comes from end of trial week with no ads (accepting ads) from baby daycare app from drilly apps.
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I was going to say that it sounds like you are getting pop ups from an app.
Glad you figured it out :good:
Scott said:
I was going to say that it sounds like you are getting pop ups from an app.
Glad you figured it out :good:
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I was unaware of the secure mode, which is so fine to test if non system app is a source of problem without any factory reset or uninstall.
For those who also aren't just long press power off popup button.

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