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Hi guys, having a problem with the nexus s that i have just got today.
Installed an app for getting wallpapers, something like FLickir HD wallpapers or something.
Set a wall paper, then browsed on through others.
Phone soft rebooted, and now the screen and bottom buttons are totally unresponsive. No idea why, and no matter how many times i battery pull etc i cant get it sorted.
Any help would be a great help.
Can you get into recovery mode?
Pull battery. Wait 30 seconds. Put battery back in.
Press and hold volume up button, then press hold power on button.
Phone should enter Fastboot mode.
Use volume keys to highlight the recovery option.
Use power button to select it.
Once the phone starts to reboot you'll quickly see a little box pouring an arrow into an android figure, hold the power button, then press hold the volume up key. Timing (on my phone) is important, you need to be holding the power key first, then get the volume up key while the box and arrow are still there.
If you get to the Android and triangle, you might still be able to do the two buttons to get into recovery, but it doesn't work on my phone; some reports on various blogs say it does, though.
Once in Recovery, you should be able to pick the option to factory wipe/reset the phone. This will wipe the ROM space and reset the phone, but it won't touch the sdcard stuff. You'll have to set up the phone again, but that's not too difficult.
Just trying it now. Didnt realise about the 2nd stage of the power button and volume up. Just rebooting now after the reset.
Seems to have worked with the phone setup.
Will all my apps be gone?
kiteboarderni said:
Just trying it now. Didnt realise about the 2nd stage of the power button and volume up. Just rebooting now after the reset.
Seems to have worked with the phone setup.
Will all my apps be gone?
Click to expand...
Click to collapse
Yes, all apps from the Market will be gone.
So will your wifi settings, user accounts, EVERYTHING, except the sdcard contents.
You're basically putting the non-sdcard part of the phone back into the same state it was in when you took the phone new out of the box.
I'd recommend appbrain.com for your phone to have an easy way to reinstall apps if something like this has to be done in the future.
distortedloop said:
Yes, all apps from the Market will be gone.
So will your wifi settings, user accounts, EVERYTHING, except the sdcard contents.
You're basically putting the non-sdcard part of the phone back into the same state it was in when you took the phone new out of the box.
I'd recommend appbrain.com for your phone to have an easy way to reinstall apps if something like this has to be done in the future.
Click to expand...
Click to collapse
last i remembered Backup is on by default meaning all his apps will be re downloaded automagically and the WiFi settings will also be synced
slowz3r said:
last i remembered Backup is on by default meaning all his apps will be re downloaded automagically and the WiFi settings will also be synced
Click to expand...
Click to collapse
Ah, so much the better! It should just sync up after logging in with his account.
I thought I had to acknowledge I want that feature when I first set up the phone.
Either way, Appbrain still a neat combo of website discovery and phone installation, I find it very useful.
Ive been using app brain and the apps are being re installd.
However some of them that are in my list on the webpage, are not showing up in the app on my device. Any ideas why?
kiteboarderni said:
Ive been using app brain and the apps are being re installd.
However some of them that are in my list on the webpage, are not showing up in the app on my device. Any ideas why?
Click to expand...
Click to collapse
No, not sure, but if they're on your webpage, just click onto their links for the full app description page, then and cancel install if it's there as an option, and then install again.
this happend to me with two phones
Last night after my phone froze after downloading a wallpaper, after an initial pull of the battery the phone booted but the screen was unresponsive to touch, after I tried a hard reboot, with no success, I took it to best buy today and got a replacement. (Phone 1)
I Did system updated asked by the OS after i turned the phone on. (Downloaded update via wifi, and no sym card was in the phone) After Boot it was unresponsive to touch just like the last one. (Phone 2)
I went to Best Buy again and got a 3rd Nexus S. Have not done the system update and the phone is working well....for now
Any thoughts??????
I updated my new A7 with the Dexter 1.3 Mod (no additional patches). The update went fairly smoothly, but the tablet went into a loop and kept showing the ELocity Boot Up Screen for about five minutes. I was afraid that I had "bricked" it, but I eventually I tired of seeing it loop over and over again and started pressing the recessed reset on the back of the device. Fortunately, it booted perfectly and has been running very well for several days. Bluetooth is unavailable, but that is inconsequential to me.
One problem was that when attempting to read gmail or Google Docs the screen would not let you page. I discovered that if your turned the device from horizontal to vertical it paged without a problem. If you then turn the tablet back to horizontal it will still page perfectly. The problem seems to be with the Rom Update Software recognizing the orientation of the device (horizontal or vertical) when you first reach Gmail. I believe there is a physical device inside the tablet that notifies the software once the tablet has been flipped.
This is not a big deal. The Dexter Mod is excellent. I just thought people might be interested in knowing that they can get gmail and Google Docs to work perfectly once they change the orientation of the device.
Maybe someone can pass this along to Dexter.
Thank you.
There is a Bluetooth Fix that will resolve the issue. Put it on the sd using the exact same process as you did with Dex Mod v1.3, however do not do a wipe beforehand. What this will do is update the v1.3 rom with only the additional bt fix. It resolves the issue nicely.
As for Google Docs, I haven't tried it yet, but could it be that it is not optimized for a tablet? Might also want to check for an update on the market, just to make sure.
Link to BT Fix is right under the v1.3 download link on this post:
http://forum.xda-developers.com/showthread.php?t=890042
Thank you. I did see the Bluetooth fix, but I saw some later posts that said the patches caused additional freezing of the UI.
Additionally, I was not clear about how to apply the patch. Should it be after I do the initial Dexter 1.3 update? Also, it does not appear possible to get into recovery mode anymore on my tablet. Holding the power button for 2 seconds, then 5 seconds does nothing.
I assume that attempting to run the update from a running A7 would result in disaster? Or am I wrong.
I would be grateful for any assistance that you might be able to provide.
Thanks again.
desolom said:
Thank you. I did see the Bluetooth fix, but I saw some later posts that said the patches caused additional freezing of the UI.
Additionally, I was not clear about how to apply the patch. Should it be after I do the initial Dexter 1.3 update? Also, it does not appear possible to get into recovery mode anymore on my tablet. Holding the power button for 2 seconds, then 5 seconds does nothing.
I assume that attempting to run the update from a running A7 would result in disaster? Or am I wrong.
I would be grateful for any assistance that you might be able to provide.
Thanks again.
Click to expand...
Click to collapse
That's strange that recovery won't boot......I believe you can just perform an update from within the settings screen. Just remember to change the name of the bluetooth fix to update.zip.
Just in case: are you shutting the tablet down all the way?
Then just press the power button until the light on the power button turns on then immediately press the power button and hold until you see the booting into recovery message. When you see that message let go of the power button.
tetsuo_shima said:
That's strange that recovery won't boot......I believe you can just perform an update from within the settings screen. Just remember to change the name of the bluetooth fix to update.zip.
Just in case: are you shutting the tablet down all the way?
Then just press the power button until the light on the power button turns on then immediately press the power button and hold until you see the booting into recovery message. When you see that message let go of the power button.
Click to expand...
Click to collapse
Thanks to all of you who answered my post. I solved the problem, but not in the way I expected.
I always managed to get the device into the proper mode to update it, but I never got the menu that I did when I originally updated the device with the latest Stream TV (Elocity Now) firmware update. When I did the update from Elocity I got a full GUI interface to the update.
After the Dexter Mod I only got to an update script by hitting the back (hardware button) and then the home button). Eventually, with some trepidation, I realized that I could install the Dexter Patch in that fashion. Maybe that is the way it is supposed to work. However, I did not realize it at first and I had a great fear of bricking a new $350.00 device.
It is my first tablet device.
With the Dexter Mod it is really a good device. Everything (including Bluetooth) is now working properly.
I bought this device to teach myself how to develop database Apps with SQLite and that remains my intention.
Thanks to all those that replied to my email.
After reading all the threads I could find I decided to give it a go figuring the worst that could happen was that I would need to return the tablet.
Here is what happened.
I to got the looping elocity boot screen but was unable to correct it by use of the hard reset button. So I decided to take another tact. I held the power button down forever until it turned off. I removed the SD card. I then got into the reboot screen again and erased all user data and cleared the cache. I then rebooted and it worked.
I may not have needed to clear the cache but what the heck. Anyway it appears that there may be some conflict when the card with the update is left in the tablet for the initial reboot.
One thing that I did due before installing the update was to buy a new SD card. I realize I could of formated an existing card but hey for $10 it was just easier.
I also made sure that after I downloaded the mod that I renamed it Update though I couldn't find anything on the elocity site that specifically indicated the need for a capital "U".
Hope this helps someone.
And just in case I may have suddenly forgotten how to time the two buttons, I tried downloading Play store apps (they dont need root, which i don't have anyway) and they indicate that my screenshotting service isn't active.
I've never tried to turn it off, but I guess there is a chance that installing some other app might have messed it up? the only other thing i could think of is that i might have killed a crucial process when i first saw how you could force stop apps and processses.
I've tried rebooting. no luck.
shaqfan99 said:
And just in case I may have suddenly forgotten how to time the two buttons, I tried downloading Play store apps (they dont need root, which i don't have anyway) and they indicate that my screenshotting service isn't active.
I've never tried to turn it off, but I guess there is a chance that installing some other app might have messed it up? the only other thing i could think of is that i might have killed a crucial process when i first saw how you could force stop apps and processses.
I've tried rebooting. no luck.
Click to expand...
Click to collapse
why can't I solve this? no one really can help???
this is my first android phone and i really expected there to be more help with this kind of thing
Android pro tip.
If your having a software issue that you really can't seem to fix, perform a factory reset. If that doesn't fix it, you've got bigger problems.
estallings15 said:
Android pro tip.
If your having a software issue that you really can't seem to fix, perform a factory reset. If that doesn't fix it, you've got bigger problems.
Click to expand...
Click to collapse
thanks
i have a noob question
how does factory reset work?
will it erase my photos and apps?
If you have your google account synced and all your contacts on your google account, the reset will put it to defaults and as soon as you sign in will re download your apps and contacts. At least that's what I have had happen. Make a back up externally just in case
shaqfan99 said:
thanks
i have a noob question
how does factory reset work?
will it erase my photos and apps?
Click to expand...
Click to collapse
PRESS and HOLD the volume down and the power for a few seconds and it should take a screenshot (maybe your not holding it down long enough). factory reset deletes everything off your phone's internal memory.
Izobonnki said:
PRESS and HOLD the volume down and the power for a few seconds and it should take a screenshot (maybe your not holding it down long enough). factory reset deletes everything off your phone's internal memory.
Click to expand...
Click to collapse
Factory resets from recovery don't do that.
Sent from my Nexus 4 using Tapatalk 2
Earlier today, a few apps on my Nexus 7 have just started closing within one or two seconds of opening them.
Google Search Bar, Facebook and Catch Note all close within a couple of seconds after opening them. I have used them fairly frequently for the last few weeks with no problems. Other apps, such as Twitter, Chrome and some games all work fine.
I have turned my device on and off a couple of times, but the problem still persists. Any ideas?
The problem is still occurring for me.
Gmail, Calendar etc... all also closing within a second or two of opening. Is this a common problem?
Is your N7 all stock or do you have a custom rom?...custom kernel?
You really need to provide some information in order to get help.
I haven't seen it in the OP so: Reinstall them
Visa Declined said:
Is your N7 all stock or do you have a custom rom?...custom kernel?
You really need to provide some information in order to get help.
Click to expand...
Click to collapse
I haven't rooted my Nexus, or anything like that, it's all stock.
I just uninstalled Facebook, then downloaded it again. It seems to be working. Other apps still have the same problem. I assume that I have to do the same for all other apps - but is that even possible for apps such as Gmail, Calendar and the Search Bar?
Uninstalling and re-downloading hasn't worked as I had hoped.
It seems to have worked for Facebook. But I did the same for Catch Notes, and although it worked for a minute or so when setting it up, after creating a test note, it force-closed, I opened the app up again, and the old problem of closing within 2 seconds happened.
Other apps such as Gmail, I uninstalled, 'updated' again, and nothing changed, still closes immediately. There is no error message, it just returns to the home screen.
I thought that Task Killer might have been a problem, but I uninstalled that, restarted the Nexus, and the problem persists. Actually, when I turned off my Nexus, and tried to turn it back on, it was stuck on the 'coloured X' screen for a few minutes, I had to hold the power button down, and turn it on again. I'm starting to worry about my Nexus now.
Update:
A couple of other odd ones.
Google Drive doesn't even open. When clicking on the icon, the normal shading effect happens, but nothing else, no window even for a second.
Google Calendar opens, and just has a white screen, as if it is ready to load the calendar, but nothing loads. It doesn't close, just remains on the white screen, which can't be backed out of without pressing the home button.
Have you tried doing a cold-boot on the device? Maybe another app running in the background is causing conflicts. Where there any recent apps that you've downloaded?
Asus_USA said:
Have you tried doing a cold-boot on the device? Maybe another app running in the background is causing conflicts. Where there any recent apps that you've downloaded?
Click to expand...
Click to collapse
I have just followed the instructions for a 'cold-boot' and now my Nexus can't get beyond the 'X' screen...
I have held the power button down a number of times, and tried turning it on again - but the 'X' continues to be displayed for over 20 minutes.
Just managed to turn my device on - but the problem still exists.
I didn't download any new apps that seem to have caused this problem. Though I think an app might have force closed and the Nexus displayed an error message such as "android/Google system stopped working" (probably different) and my home screen went blank for a while. Everything reappeared though after a short while. It could have stemmed from that.
Sorry about another bump, but i'm wondering if anybody has any more ideas before I go for a factory reset?
Edit: Actually, I think that I have found the cause of the problem. I just opened a game (Let's Golf 3) that I was playing before the problem started and after a few seconds, a message popped up saying "Unfortunately, Launcher has stopped". When I press OK, it returns after a few seconds.
I pressed the sleep button, and my Nexus turned off. Now trying to turn it on again, having some problems getting past the 'X' screen again. If I finally get in, should I uninstall the game? Any other solutions to this problem?
If your N7 can boot up, go the isolate & identify routines - disable/uninstall or freeze the golf game - do a normal shutdown/restart.
If normal functionality is back, you've just found the source. Not a gamer myself except for Angry Birds ... , but from the Play Store description, it access & make changes to system & protocol, etc. as you should contact/email golf's tech support for resolution. Otherwise, take a look of any background running apps or widgets, newly added or updated.
Letitride said:
If your N7 can boot up, go the isolate & identify routines - disable/uninstall or freeze the golf game - do a normal shutdown/restart.
If normal functionality is back, you've just found the source. Not a gamer myself except for Angry Birds ... , but from the Play Store description, it access & make changes to system & protocol, etc. as you should contact/email golf's tech support for resolution. Otherwise, take a look of any background running apps or widgets, newly added or updated.
Click to expand...
Click to collapse
Thanks for the help.
I couldn't get my N7 to boot up, so I finally gave in and did a hard reset (by holding power + volume down, Recovery Mode, then wipe data etc...) but my N7 still won't boot up
I have wiped it twice, and rebooted it, yet it is constantly stuck on the 'X' screen. What on earth can I do?
Gawge said:
Thanks for the help.
I couldn't get my N7 to boot up, so I finally gave in and did a hard reset (by holding power + volume down, Recovery Mode, then wipe data etc...) but my N7 still won't boot up
I have wiped it twice, and rebooted it, yet it is constantly stuck on the 'X' screen. What on earth can I do?
Click to expand...
Click to collapse
I would flash the stock system image.
Sent from my Nexus 7 using Tapatalk HD
korockinout13 said:
I would flash the stock system image.
Click to expand...
Click to collapse
How would one do that?
My N7 isn't rooted or unlocked.
Gawge said:
How would one do that?
My N7 isn't rooted or unlocked.
Click to expand...
Click to collapse
You will need to download the factory image, unlock your bootloader, and flash it. There is a guide on this forum, it might be stickied.
Sent from my Nexus 7 using Tapatalk HD
I was hoping there was going to be a resolution to this other than a "flash to stock" suggestion... My Nexus started doing this exact same thing this past Sunday when it ran out of power completely and needed to be recharged. After it powered back up from charging the following apps quit working altogether or just started quitting once it appears they try to access data: Netflix, Currents, Zillow, Gmail, HBO Go, Press (though Google RSS Reader works), NVision, TegraZone and a couple others. I have done the reboot thing as well and almost had this thing brick again (stuck at X), but I managed to clear the data cache from the fastboot menu and it started up again. I'm now at the point where I'm troubleshooting individual apps but the clear data/cache, uninstall - reinstall process isn't working for any of the broken apps. This is now the 4th time I will be facing a 'flash to stock' situation as it appears that I've had every problem that leads to this 'fix'. I'll try a couple more things (mostly deleting and clearing everything) but I'm really frustrated with how many times I've had to flash this damn thing. sigh.
I'm going to Copy and Paste a conversation between a girl who tried to help me and all the stuff I've done so far... any help would be great. Issues started upon download of Pokemon go....
Hi Aubry
This would also be faster to chat this way
Yeah, thanks for the help, btw
No problem
I like to help when I can
So, if you already have that message after the card is removed, it's possible you have malware
It's also possible that will the latest android update, something unexpected happened with your phone
Tech support is 99% troubleshooting
lol, yeah, I know
I'm just not as tech savvy yet, I wanna be..
If the memory card is out and you still get that message, I'm leaning toward the latest update acting up
That would make sense...
I had an update forced on me 2 nights ago, I think. Happened without my consent
So that's why I think it may be likely
Is the battery still out?
No, it won't turn on at all without a battery in
Even connected to power
That's a little odd. That might happen if you have a hardware problem but irrelevant to the current issue
Let's try this..... can you get it to turn off, perhaps by taking out battery? Wait a minute (or a few if you want to be safer) and then immediately upon Power up, go into safe mode by hitting home + volume up + power at the same time, holding for maybe 10 seconds
That may throw it out of the loop and into actually recovering itself
I got into safe mode previously by holding power + down
Should I do that or what you said?
There are several modes
lol, k
The combinations are android specific overrides
They're used for different purposes
We want to break the cycle, get out of a loop and begin to recover
You could alternatively do a factory reset, but you lose EVERYTHING that way, so I prefer to exhaust all possible options before recommending that
The main idea is that you have a soft brick, which is recoverable
I already did a factory reset earlier today
That didn't cause any change?
So anyway, now I'm Android System Recovery
It still was having the same issues yeah.. nt as bad at first, but once I put in the mem card, and it started installing my apps and stuff...
Same old BS
Hmmmm
If it's installing apps from the memory card that can be malware
I don't think it was, cause when I did the reset, I took the memory card out to protect my data.
My pictures and stuff
And it stayed out for a while.
Right but malware is code. So if the card itself contains the code, it will continue to install even if it stays out a while
If I'm understanding correctly
It gave me a few hiccups, this has stopped, that has stopped.. but then it worked ok. I was like Oh! It's good! Let's reinstall! ... and back to crap..
If it is malware, the second you put in the infected card, it installs
So if you put the card in the trouble starts, correct?
Sorry if I'm misunderstanding. It's a little harder to fully understand when the device isn't in hand ?
Sooooooo I should save my pictures off the card and reformat?
If you place the card into a computer (presumably with an adapter, if it's microsd), you run possible risk of infection. I would run a virus scan on the card itself, but outside the phone
If you can save the pictures, that's ideal. In the future, consider google backups to the cloud or amazon prime photos
Well, I tok out the card. Then I did a factory reset.... it gave me a FEW of the annoying "this has stopped" or that has stopped, but I don't remember what, now.... It started installing stuff, but some programs it refused to. Clean Master, Pokemon Go.. it gave me error code -504. Then I forced some and it seemed like they were working ok and installing, so I figured maybe I was just DLing too much all at once. So I went back and put in my mem card in, and it froze. rebooted, and **** went to pot again.
I had Google Drive, but it kept filling up my phone's hard drive and prevented me from doing stuff, DLing more.. I had to clear all the data.
Hmmm
I'm lookin up error code
kk
-504 is specific to memory and data collision
Basically, one aplication said "I want to be king of the playground" the firmware said the same thing and they shoved themselves off the playground and both broke their arms
My analogies are bad at 2am
Anyways, when this happens, it's also related to the Google account data having issues with software
Ultimately, the Google services framework needs to be cleared
But how to do that without being able to boot is the problem
I can boot.. kinda.
But it freezes up quick
Right, but the associations and cache will freeze ir
Exactly
Who is your carrier?
Straight Talk
Ah.
That may be trickier
A regular kiosk usually has the software that overrides this to fix the firmware
Like,most of the time, it gets to the "A service of Straight Talk Wireless" and stopps there
Yeah that can't boot fully
You can't get into the settings, right?
(and I am really sorry for my typos, my husband is a slob and his keyboard on this laptop is filled with gunk.)
I can, sometimes~! I can try
If you can get into settings, the cache could be cleared
So just reboot normally?
If you can
But you likely need to be in a recovery mode
Hmm. Would it be best to go into safe mode for this or normal?
The developer resource says:
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
..one question... will that kill my data in Pokemon Go.
If you could get into recovery mode, which is holding down power + home + DOWN volume, that may work best
No
Go data is all server side
Whew, ok
In theory, it should never be lost
Ok, hang on, gonna try this
(Thank you SO much for all the help)
If the above steps don't work, a second "easy" method is de authenticate you, meaning remove your accounts
The recovery mode gives me the option to wipe the cache a head of time, should I do that too?
Yes
Absolutely
Deleting cache is our goal
Ok, now it's updating andriod.. but stopped cause I'm at 12 percent battery
Oh that's no good
If the battery is too low it might quit
Did it give you the low battery message?
No stayed on
I mean, told me the battery is low but
Ok, in settings
Hang on
Oh great I thought you mean it forced itself off
It HAS done that before, but not right now currently
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
Ok, so I'm in settngs, applications, but I have Application Manager.
Ok
Might vary depending on version
When I go there it gives me a list
Ok what do you see?
Do you know what phone and android version you are running, by the way?
Android System Webview, ANT Radio Service, AANT+ Plugins Service, AVG Antivirus, BatteryDoctor, my apps.
I might have it memorized in the deep recesses of my brain
That's my device right now
You need google services framework
It may or may not be totally alphabetical
clearing the cache did seem to help though..Ok, so I need Google Play services? I found that
Ok great!
Now.....
Hit clear data and then after clear cache
Those buttons
Ok, so when I tap it it won't show it to me. It goes back to the Applications main menu
When you tap services?
Yeah
That's interesting
Can you try again?
it acts like it wants to, and then gets kicked back out
Sure hold on
Yeah same thing.
Ok try going to Google play store instead in that list
Something is preveting it.
It might be malware or issue with the firmware
Same thing with Google Play... or any app
Google play store is the name of the app
Yeah, I know
I tried it with a few of them randomly too
You should click on that and then attempt to clear that data
Its not letting me access any of them
Ok new plan
Go to “Settings”-> “Accounts”-> “Google” -> Select “Your Account”
Go to “Menu”and Select “Remove Account”, and then “Add Your Account”.
Now “Restart”your mobile device and try to perform update or download.
Ok, so delete my account or services?
If it doesn't say remove, you can delete
that won't delete my gmail and everything right? ?
I sure it won't but just making sure
Well your Gmail will still be on the server assuming you didn't pull it down
I probably sound like the typical idiot here.. yeesh
And delete it on the server
Nah
Then it should be ok
I won't do that, had the account for like 20 years lol
Ah ok
It wants to open it with Chrome or Internet?
Chrome is fine
I hate "internet"
....and now "Unfortunately, Chrome has stopped."
That is unfortunate
Please turn on airplane mode
Airplane on
Ok we are going to wait a minute now
kk
For fun, let's go back into that app list and try clearing that cache again
While airplane is off
Also, if it's late, I can also send you messages later
I'm a 3rd shifter, I'm fine if you are
Yeah I couldn't really sleep
And just tried while Airplane was on, no dice, same BS
Try restarting while in airplane mode
You can hold power
And then restart
Ok
Ok, booted fine
Yay
Now once it's rebooted you can take out of airplane mode and see if the data can now be cleared
Now it won't go into the application list at all
That's sad
Ok time to try something else
On the settings screen, can you find "backup and restore"?
Backup and reset...
Yep that
Ok, in it, now what?
We can try a factory reset from here.
But before you do that
Already did this earlier but sure. XD
Hmm?
Uncheck the boxes that save the app data
So uncheck "Back Up My Data" and "Automatic Restore"?
Yes
You will lose your phone data
That's fine. I know what I need
But at this point, without installing firmware to fix it, it's pretty much the best bet
Is it normal when rebooting the phone it keeps the old apps up and running? I don't remember it doing this previously but it's been doing that lately
Alright.. So factory reset time yes?
I think so
The factory reset should wipe everything
But again, if firmware was badly enough affected you would need more than this
And it might possibly be better to get a new phone, depending on factors considered
But at least the most common solutions were tried
Ok
Welp, got to the tracfone screen... and it's stuck.
What do we mean by stuck?
Frozen?
Whatever is in there, it's in there good
Yeah. It does three boot screens. 1, the Galaxy Grand Prime screen. Then the Pretty Samsung one with the musical tone. Then the Tracfone screen, then it boots. Since these problems started, it will often freeze on the Tracfone one.. cause after a few seconds the screen will dim. And then it boots.. but like, before I took my husband to work.. it was still froze there. I had to pull the battery, cause it wouldn't move. Though, just now it did finally
If it is incapable of factory reset, it's the kernel. That really would have to be handled by the dealer who sold the phone (if under warranty and they feel like replacing it) or doing things that void the warranty anyway
Well, looks like it finally got to boot...
huh.
If it moves, I would say to give it a little more time
That's good news
We are hoping it's not the kernel
....and I selected English, and "Unfortunately, Settings has stopped"...
That might not be a huge problem if it progresses
Settings might be fussy but it can be overlooked for now
Does it look like a factory reset took place?
Like it's new without apps, data, etc?
Same start up and "Welcome!" screen from last time.. but now that I select English it won't go past it. Keeps saying settings stopped.
Oh. That's different than settings stopping on the home screen
Yeah, it's acting like I just bought the phone
If settings are failing to load during language selection and you can't get to the home screen, you can try takin out battery for 10 minutes and then try rebooting and trying again
If it still fails to work after 24 hours (sometimes if you leave it alone long enough it'll work) I'd go to where you bought it with proof of purchase and hope they'll help get a new one
Ok, battery removed. Is it possible it's an overheat issue? Cause when we were playing Pokemo Go Friday night, my phone froze.. and when I booted it the screen went black, and lines went through it, like it lost connection to the MB or something
I've had issue like that with like, DS lites when the ribbon cable gets crunched.. but...
It's possible the hardware overheated, but because it boots, it's not necessarily a gonner
I've taken very good care of this phone, no hard drops or water...
It seems it's definitely a firmware and software issue
If there is a malfunction and it overheats from processing too much at once, that is possible
If the memory can't handle it and it's overloaded
Ok. Cause when that happened it was hot as ****.. and that's when most of these issues really started
I was having the "stopped" messages but only about my SMSs
If it was hot out that is definitely a possibility then
Leave it alone for as long as you can. Maybe all night and up to 24 hours
And those started literally after Pokemon Go.. I would have to stop Pokemon Go cause it would freeze a lot, I don't know if that did anything
But all this happened after I started playing it.
The game may not be good for the phone
Honestly, a lot of the pay as you go phones are not really suitable for mucj processing
I've dealt with a lot of them
They sometimes have trouble with games
I would absolutely submit a bug ticket with Niantic
I soft bricked my phone (and recovered it) because of pokemon having an issue during a specific sequence in game play. It definitely has bugs
I warned friends about it and that other phones may not be recoverable. It really depends on many factors
I've noticed it allowed me to install it on both my tabley (really crappy NextBook from WalMart) and my husband's phone (LG Fuel) and it won't run on either.. I figured, 200 dollar phone, it should be able to handle it....
It ran fine, but now.. and it sucks cause this is how I run my etsy, is this expensive brick
For the record, I have now tried yet a third factory reset. Now my phone won't even get past set-up. Any help would be amazing...
On an unofficial capacity, I think your phone may have been google account locked. This commonly happens when you forget to remove your google account before factory resetting the phone. You will know if your phone is google account locked by holding Volume up button + Power Button + Home Key, then when you get blue screen press volume up button, If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). You can send it in to your phone dealer for them to send back to Samsung for repairs, however you seem to live in the U.S so I don't know their policies. I live in Canada and work as a part-time Samsung repair technician and our policy is to unlock the google lock and factory reset then return to phone company. However, that is not covered under warranty so we do it as a sort of "customer service" capacity.
Jonny W said:
-snip- , If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). -snip-
Click to expand...
Click to collapse
It is FRP, not FAP, it means Factory Reset Protection.
Well, if that is the case, on the setup you will get a window telling you to choose the WI-FI you want to connect to. Do it, then try to log in with your gmail account (This "gmail" account must be the same one you used last time otherwise it will not work.