today is 2 months since i got my s7 edge well the mike stop working last night when making phone calls. only way for people to hear was either on speaker phone or blue tooth call tech support they verified it is bad and said they will send me another phone. i ask i hope it is a new one because i only had this phone 2 moths today and haven't paid $100.00 yet been monthly is like $24.00 then she said possible refurbish i told her for the money i still owe you give me a refurbish i will cancel my 4 line service right there on the spot and go with at&t or verizon. then after 2 minute on hold she assure me it will be a brand new phone.phone be here on the 19
Like I and others told you in the other forum, most likely then not you'll get a refurbished unit.
Sent from my SM-G935T using Tapatalk
Weird lol
Every replacement I've had for my phones through tmobile jump I've gotten new phones.
guaneet said:
Weird lol
Every replacement I've had for my phones through tmobile jump I've gotten new phones.
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Click to collapse
I think his is a warranty replacement and not a Assurant (jump) replacement.
Sent from my SM-G935T using Tapatalk
There's nothing wrong with refurbished phones. They are not all scratched up or gross. They are tested even more vigorously than new phones.
Samsung Galaxy S7 Edge
PDXMatt said:
There's nothing wrong with refurbished phones. They are not all scratched up or gross. They are tested even more vigorously than new phones.
Samsung Galaxy S7 Edge
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Click to collapse
Tested my ass, I've gotten a refurb that was not up to participate with a new or better phone
yes no assurant they are shipping the phone to my tmobile store they have to inspect mine for physical damage and my out of pocket damage is $5.00 plus what ever a new screen protector cost been i can't re use the one on mine
shook187 said:
I think his is a warranty replacement and not a Assurant (jump) replacement.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
ok been i don't get the phone until tomorrow here is the info my soon to be gone. tomorrow ill post pic of new one whether is original or refurbish you guy got me worried now about been refurbish and that the lady is pully my chain my leg.LOL on my 3 cup of coffee:fingers-crossed:
This happened to me. Pay attention before submitting a loss claim. I lost my phone on vacation. My main phone is a nexus 6p and most time carry my sim inside this phone. Took my gs7s in vacation so my girl could use it since it was unlock and we get a local sim. While in the trip the gs7s got lost one night while we were partying. When i came back i submitted the claim and was denied because according to them, what us cover is not the phone but the phone you have the SIM in. I told them the situation but they didn't want to hear them. A tmobile rep was with me in 3 way, so shw said she will speak to a mananger and see what can be done. She told me that tmobile will take care of this claim (this time). They will bill me for $175 claim fee. They shipped a brand new phone in box.
So if is coming from assurance most likely refurb. If is coming from tmobile probably new
i was clearly told my out of pocket fee is $5.00 for paper work nothing else
eduardmc said:
This happened to me. Pay attention before submitting a loss claim. I lost my phone on vacation. My main phone is a nexus 6p and most time carry my sim inside this phone. Took my gs7s in vacation so my girl could use it since it was unlock and we get a local sim. While in the trip the gs7s got lost one night while we were partying. When i came back i submitted the claim and was denied because according to them, what us cover is not the phone but the phone you have the SIM in. I told them the situation but they didn't want to hear them. A tmobile rep was with me in 3 way, so shw said she will speak to a mananger and see what can be done. She told me that tmobile will take care of this claim (this time). They will bill me for $175 claim fee. They shipped a brand new phone in box.
So if is coming from assurance most likely refurb. If is coming from tmobile probably new
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Click to collapse
1iwilly said:
i was clearly told my out of pocket fee is $5.00 for paper work nothing else
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Click to collapse
That a replacement fee $5, but u have to return ur old device. For loss or water/broken (physical damage). U have to pay $175
You guys are confusing a warranty exchange with an insurance replacement. His phone is being replaced under warranty ($5 processing fee) and will most likely be refurbished. If you damage your phone, it's covered under insurance (Assurant & $175 deductible). Insurance replacements are now also refurbished whenever possible, but you may get a brand new one if the phone hasn't been out very long.
Sent from my SM-G935T using Tapatalk
well you know how some people have luck and others don't well i have what they call the murphy"s law.
well when he took the chatter prove case off . i can't for the life of me believe it dam phone has a crack on the back case and camera lens. look at pic .well so much for that **** call samsung explain about mic issue they said
they have gotten complains after software updates the mic is either intermittent or very low volume
so i have to send the phone to samsung for them to fix.
I really tried to understand that but I'm at a complete loss
ph00ky said:
I really tried to understand that but I'm at a complete loss
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Click to collapse
Don't really know what he said either.. but looking at the physical damage, I don't think he's entitled to any warranty fix or replacement.
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here is an update samsung fix the mic and wifi problem under warranty the only thing i'm paying for is $70.00 for a new back cover that became crack unbe known to me
until the case was taken off so i'm happy with that. compare to $175.00 for a refurbish phone thru assurrant and they said i still have 10 months of warranty left from them
should have phone by next tues.
My brother has the black S7 Edge with a Unicorn Beetle protective case on it as well as a plastic screen protector. This morning, he dropped it on that kind of surface that has a bump on the door step to his room. I don't know what's that actually called, but his screen fell to hit that first. There's no external damages and the screen is fine, but his LCD got cracked with flashing white on the bottom half of the screen.
I have Costco Squaretrade warranty so we just have to pay a deductible, but they tell us to bring it to a local repair shop to fix it while they will reimburse it afterwards. To much of my surprise, I called one repair shop and it costs $399 for parts and labor altogether to fix it!
Do you guys have any other suggestions about how much should the LCD really costs? That's pretty much a good price too buy another phone. Lol
GigaSPX said:
My brother has the black S7 Edge with a Unicorn Beetle protective case on it as well as a plastic screen protector. This morning, he dropped it on that kind of surface that has a bump on the door step to his room. I don't know what's that actually called, but his screen fell to hit that first. There's no external damages and the screen is fine, but his LCD got cracked with flashing white on the bottom half of the screen.
I have Costco Squaretrade warranty so we just have to pay a deductible, but they tell us to bring it to a local repair shop to fix it while they will reimburse it afterwards. To much of my surprise, I called one repair shop and it costs $399 for parts and labor altogether to fix it!
Do you guys have any other suggestions about how much should the LCD really costs? That's pretty much a good price too buy another phone. Lol
Click to expand...
Click to collapse
Mine cost me 275 out the door same deal tho was reimbursed. If you look on eBay the screen cost anywhere from 200 to 300 so I pretty much got a good deal
Sent from my SM-G935V using Tapatalk
They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.
cadcamaro said:
They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.
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Click to collapse
See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?
GigaSPX said:
See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?
Click to expand...
Click to collapse
The difference is you'll get an aftermarket china screen repaired by someone who probably hasn't repaired an s7e screen yet. Will almost guarantee you it wont be water proof anymore, wont be gorilla glass, Digitizer will very likely have or develop dead spots, LCD probably isn't same quality and it'll probably have little to no oleophobic coating to repel fingerprints.
I repair screens daily and am familiar with aftermarket screens. Even buying screens at wholesale with no labor i'd rather use Asurion for my personal phone.
With ATT & Asurion insurance if i don't have a claim in 6 months they cut deductible in half to $99, and they normally just send a new phone, and they ship overnight. I've never received a refurb from them, at least that i could tell. Not saying they don't send refurbs, i just couldn't tell, always look brand new. And when i broke my s6e they gave me my s7e as the replacement and mailed overnight. I wish Samsung would do like HTC and replace the screen free 1 time.
If i had to use square trade, i'd send the phone to samsung and let them replace the screen with original samsung parts. It'll be cheaper than local shop using aftermarket parts, but it'll take 7-10 days. I sent them an s6 the other day and they replaced screen for $129. Cheaper than i could buy an aftermarket screen. For some reason they insist on wiping the phone. They say it's so they can test everything properly. I've installed many hundred screens and never needed to reset a phone. And if anything else is broke or damaged cosmetically , they want to replace that too. Tried to charge me for a back glass that i didnt ask for. They said it was their policy to repair everything that's broken, requested or not. They gave me the back glass for free after talking to manager.
on this page you'll see 2 alerts in blue then a show more button below them. Click that and you'll get to the screen repair section with prices and instructions. s6e and s6e plus is $299. they dont show the 7 edge but i'm sure they repair them and its probably same price as s6edge. http://www.samsung.com/us/support/owners/product/SM-G935AZSAATT#
Don't drop you phone... problem solved.
So I walked into a local repair shop and they have the kit from Samsung to replace, but it'll cost $400 plus tax to fix and all. One thing they did advise me is that once it's done, the phone will not be water resistant anymore. Dropping $400 for it to lose a feature permanently is an absolute no.
I called up Samsung to see what they told me and a rep over the phone said that if there are no visible cracked screens or anything, it can be covered under warranty. I'm puzzled by that statement even though it was dropped, but it's true that I find it highly weird the LCD is damaged but nothing on the outside is damaged. What do you all think?
And I have attached a photo of what's wrong with the phone. I'm tempted on purchasing the Ghostek 2.0 Atomic case for full fledged protection.
GigaSPX said:
See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?
Click to expand...
Click to collapse
Paying a lot extra for a higher quality of repair is something I'm OK with. Also being able to use my own case of choice is nice rather than getting a tank case and fearing the day when my screen cracks.
nugzo said:
The difference is you'll get an aftermarket china screen repaired by someone who probably hasn't repaired an s7e screen yet. Will almost guarantee you it wont be water proof anymore, wont be gorilla glass, Digitizer will very likely have or develop dead spots, LCD probably isn't same quality and it'll probably have little to no oleophobic coating to repel fingerprints.
I repair screens daily and am familiar with aftermarket screens. Even buying screens at wholesale with no labor i'd rather use Asurion for my personal phone.
With ATT & Asurion insurance if i don't have a claim in 6 months they cut deductible in half to $99, and they normally just send a new phone, and they ship overnight. I've never received a refurb from them, at least that i could tell. Not saying they don't send refurbs, i just couldn't tell, always look brand new. And when i broke my s6e they gave me my s7e as the replacement and mailed overnight. I wish Samsung would do like HTC and replace the screen free 1 time.
If i had to use square trade, i'd send the phone to samsung and let them replace the screen with original samsung parts. It'll be cheaper than local shop using aftermarket parts, but it'll take 7-10 days. I sent them an s6 the other day and they replaced screen for $129. Cheaper than i could buy an aftermarket screen. For some reason they insist on wiping the phone. They say it's so they can test everything properly. I've installed many hundred screens and never needed to reset a phone. And if anything else is broke or damaged cosmetically , they want to replace that too. Tried to charge me for a back glass that i didnt ask for. They said it was their policy to repair everything that's broken, requested or not. They gave me the back glass for free after talking to manager.
on this page you'll see 2 alerts in blue then a show more button below them. Click that and you'll get to the screen repair section with prices and instructions. s6e and s6e plus is $299. they dont show the 7 edge but i'm sure they repair them and its probably same price as s6edge. http://www.samsung.com/us/support/owners/product/SM-G935AZSAATT#
Click to expand...
Click to collapse
Showing $229 for Galaxy S7 Edge Verizon screen repair. Best deal outside of a $200 warranty deductible.
GigaSPX said:
So I walked into a local repair shop and they have the kit from Samsung to replace, but it'll cost $400 plus tax to fix and all. One thing they did advise me is that once it's done, the phone will not be water resistant anymore. Dropping $400 for it to lose a feature permanently is an absolute no.
I called up Samsung to see what they told me and a rep over the phone said that if there are no visible cracked screens or anything, it can be covered under warranty. I'm puzzled by that statement even though it was dropped, but it's true that I find it highly weird the LCD is damaged but nothing on the outside is damaged. What do you all think?
And I have attached a photo of what's wrong with the phone. I'm tempted on purchasing the Ghostek 2.0 Atomic case for full fledged protection.
Click to expand...
Click to collapse
If there is no visible physical damage they will never know it was dropped. It is unusual for the LCD to die without the glass being busted but it happens. I would take it to Verizon store and have it replaced under factory warranty.
nugzo said:
If there is no visible physical damage they will never know it was dropped. It is unusual for the LCD to die without the glass being busted but it happens. I would take it to Verizon store and have it replaced under factory warranty.
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Click to collapse
I actually did this back in May. My phone dropped and there was no exterior damage but the AMOLED screen was going berserk. They replaced it.
Syn Ack said:
I actually did this back in May. My phone dropped and there was no exterior damage but the AMOLED screen was going berserk. They replaced it.
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Click to collapse
I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy
cadcamaro said:
They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.
Click to expand...
Click to collapse
Razzzzer said:
I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy
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Click to collapse
I just sent out the phone today. Samsung told me it would be covered by warranty because there are no cracks or water damage, which there isn't. If they do cost something, I'll have Squaretrade reimburse.
GigaSPX said:
I just sent out the phone today. Samsung told me it would be covered by warranty because there are no cracks or water damage, which there isn't. If they do cost something, I'll have Squaretrade reimburse.
Click to expand...
Click to collapse
nice to hear
Wish you luck
fabulous69 said:
nice to hear
Wish you luck
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Click to collapse
Just to update the topic, it seems like it's a somewhat common issue for the S7 series that have a damaged LCD whereas the outside body and glass of the phone can remain pristine as out of the box. As you can see here in this video, they're testing out the ruggedness of this phone case for a regular S7. It protected it from everything, but Samsung's build quality within the phone is very lacking.
https://www.facebook.com/ghostekproducts/videos/539751482902263/
Anyhow, I received a notification yesterday that Samsung has received the phone and will be in the care of one of its technicians. And literally before midnight at the end of the day, they notified me that the repair was completed and ready for shipping. The service ticket was expecting the service to be completed by the 30th of this month, and they just finished within the day. No charge too!
I will be waiting to get the phone back and see if the water resistance is still part of the phone's main feature.
GigaSPX said:
Just to update the topic, it seems like it's a somewhat common issue for the S7 series that have a damaged LCD whereas the outside body and glass of the phone can remain pristine as out of the box. As you can see here in this video, they're testing out the ruggedness of this phone case for a regular S7. It protected it from everything, but Samsung's build quality within the phone is very lacking.
https://www.facebook.com/ghostekproducts/videos/539751482902263/
Anyhow, I received a notification yesterday that Samsung has received the phone and will be in the care of one of its technicians. And literally before midnight at the end of the day, they notified me that the repair was completed and ready for shipping. The service ticket was expecting the service to be completed by the 30th of this month, and they just finished within the day. No charge too!
I will be waiting to get the phone back and see if the water resistance is still part of the phone's main feature.
Click to expand...
Click to collapse
Was it rooted?
fabulous69 said:
Was it rooted?
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Click to collapse
I don't see the relevance in this question pertaining to the LCD repair, but no, it was not rooted.
Razzzzer said:
I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy
Click to expand...
Click to collapse
How expensive - I had Samsung replace a screen a few years ago on a Note, and they were the cheapest and (of course) best replacement I could find - 1/2 of a few local options. It included 2 day shipping going and coming back.
B+ Grade / SBI cheap replacement screen will be the best choice
Yes you are correct, Samsung Galaxy S7 edge screen are very expensive, the cost is almost up to a new phone.
After doing a lot of search and repair guide from ifixit, Finally i bought a "B-Grade-LCD-Screen-Touch-Digitizer-Assembly-for-Samsung-Galaxy-S7-Edge-Gold" at $189 from ebay.
it takes about 2 weeks arrived. after testing it. i found the quality is excellent. it was amazing, there is a little defective spot on the screen, but it is almost $160 cheaper than oem, why not?
Cheapest Silver one I could find was $305. Samsung quoted me $260 including shipping.
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
jfriend33 said:
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
Click to expand...
Click to collapse
I would personally just send it to samsung for repair. cost me $269.07 back in august for a new screen and they even put a new back on it.
As for the G6 it all depends on if you trust LG/ are lucky enough to get a unit that doesn't start boot looping like LG is famous for.
zimgir124 said:
I would personally just send it to samsung for repair. cost me $269.07 back in august for a new screen and they even put a new back on it.
As for the G6 it all depends on if you trust LG/ are lucky enough to get a unit that doesn't start boot looping like LG is famous for.
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Click to collapse
Thank you. I went ahead and got a new coral blue s7 edge from asurion. Verizon reimbursed me for part of the deductible since I didn't drop the phone. Samsung refused to help. May pay 120 for Samsung wty has 30 day waiting period but has 1 yr glass pro no deductible and extends mfr wty 1yr
Sent from my SM-G935U using Tapatalk
LG G6 overheating
jfriend33 said:
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
Click to expand...
Click to collapse
Lg Forum
I am a volunteer driver. I was driving the bus from Hope BC to Chilliwack BC on Hwy #1 (freeway) with 10 passengers. While driving at 110 km i had my phone in my shirt pocket. Suddenly i felt a lot of heat coming from my phone. I reached into my pocket and found the heat from my phone to be so excessive i had to remove the phone and toss it into a cubby hole in the dash on the bus. I was concern do to the amount of heat that the heat the phone would burst into flames. I took the phone to Superstore to take it to where i bought it. Once there the service person put the phone on a charger to see if we could start the phone. He noted that the phone was extreamly over heated and said he would send it in for repair. The phone was in a protective casing and upon removing the case he found that covering for the camera was broken . Now i had to remove the phone from my procession for the saftey of my riders and for my own saftey. Now had this phone flared into flames i could have have a very serious crash with several injuries. Now i received a call from my sales reprocenitive stating that my warrantee was cancelled due to the camera cover which might cost .10 cents. I am paying over $900.00 for this phone and have paid for extended warrantee which LG is now saying they will not cover as well. The lying i have heard from LG service reps is unreal. These phones do over heat and the camera lens after looking at it closely shattered because of the over heating. I have never seen such garbage service from any company as i have with LG