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Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
If there's no noticeable physical damage int he corner you could probably send it in as a defect. And why on earth you not put at least a case on the damn thing, regardless of looks. I almost want to tell you that you deserve it.
Ya think Ill definately get the Insurance.
Try returning it to wherever you got it from and hope they accept it
Otherwise you can pay Samsung to fix it for you or order parts an DIY
Do you have insurance? If so then they may give you one with a deductible fee
I am very disappointed by the s3 build quality, why couldn't they design a durable phone like s2
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JimJep said:
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
Click to expand...
Click to collapse
Poor guy. Well, the obvious is that this is a case of cracked LCD. However, my next question would be where did you buy it? If you opted in for Best Buy's Black Tie, you could get that repaired/replaced at no charge (with the exception of your monthly payment you pay). If not, Asurion will charge $125 deductible.. or the service centers are $99 last time I looked (I've been out of the repair game a few months).
If the crack isn't evident (because it is har dot tell in the image) where you can see the crack of the LCD (not the glass of the digitizer, as that appears to be fine) but the spider web effect of the LCD... the store might unknowingly exchange it. Personally, I'd be honest with them. I had a defective EvoLTE that I was waiting to swap when three days before S3 release I dropped it and cracked the corner of the digitizer. Best Buy was kind enough to exchange me anyway, simply because I spoke up and said what happened.
Best of luck to you!
Actually most places will still let you add on the insurance since its still under the 30 day window. Just wait it out a few days and then see about getting it fixed.
Did you cry yourself to sleep that night?
Ouch... I'd probably be depressed if I was you lol. But hopefully you'll get a replacement. Good luck
sent from my GALAXY SIII
Omg... I would of died. I literally took the case off my phone, opened this thread, and then put the case back on..
#CoolStoryBro
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
check out step 11
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/2
and and lcd/digitizer combo on ebay....275 ouch.
http://www.ebay.com/itm/Samsung-Gal...767?pt=LH_DefaultDomain_0&hash=item231e50bbaf
best bet claim insurance, 199 deductible(assuming since s2 variants are still 199)
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Thanks to all these I dropped my S3 threads that are starting to popup I got a 30% off coupon at square trade and bought a ADH warranty.
The problem is that the att stores do not have them and you will have to ship it off I believe. In any event, a hassle. For those of you that get your phone go to ATT or wherever and slap a case on it You have 30 days on the case also. So what if it is not your ultimate case. Protect the phone! It is slippery!
I have mine in a TPU case (8 bucks) and a neoprene sleeve I've had for a while.
hawkeye2188 said:
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
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Click to collapse
diztronic.com sells a semi-transparent grippy matte case for $10. Brand is highly regarded.
I get mine sometime this week, but I don't have a phone yet. I'll post pics.
Damn man, that sucks. I'm gonna baby the hell out of my phone, if I ever get it, until my Incipio Silicrylic Dual Pro arrives in a few days
Loaned my case out to my girlfriend as she just got her Note 3 and hers was ruined as a result of an accident...while working on a car today my phone slipped out of my pocket (While i was bearing weight on it and my hip) and my phone now has three 1/2 inch long gouges in the screen. The colors are okay and it still responds to touch in these areas..
My Note is still under warranty but I know this isn't a manufacturer defect. I have Asurion-they want $150 to replace my Note (which actually gets a good signal and doesn't drop calls) with a refurb -.-
I'm pricing how much a shop might want to replace the screen on this, but this literally happened 20 minutes ago so I haven't had a moment to look. Has anyone paid for their screen to be replaced? How much?
Should I roll the dice on a refurb or just get my screen replaced? I really don't want to wind up with some P.O.S that only acquires LTE when you're standing ontop of a tower.
Most shops want $120-200 to replace the digitizer, NONE will just replace the glass despite the fact that the touch/colors are ok
My Insurance company will give me a refurb for $150
Screen replacement
I just stumbled upon your thread and let me tell my experience about getting the screen fixed on my old phone. It wasn't the Note 3 but the Nexus S back when these phone started coming in.
So the glass broke as usual (fell off a table after my foot jammed into the charging wire) and the screen was responsive in that area later. I got the screen replaced for about a 100$ back then and the phone crapped out after a while since the guy had not fixed it properly or I don't know. The average price of a screen is somewhere around a 180 USD to 200 on ebay roughly. A fair deal would be to get the refurb otherwise I guess going for a screen you're better off moving to a better phone.
Moving off to a better phone isn't an option unfortunately. I have one and half years left on contract and the sub $200 phones on eBay don't even match my note 3s specs
On the upside, I called Asurion. They said I had "grandfathered in" and my deductible was $99..so I ordered one. I'm expecting it to basically receive 1x only and broken wifi.
The repair guys wanted $130 and nobody would just do the glass :/
It'd be nice if I got one on NC4, doubt it tho.
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Got my replacement. It doesn't connect to LTE, or 3g for that matter. Permenantly says 1X. Pos. I hate asurion.
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YayNote said:
Got my replacement. It doesn't connect to LTE, or 3g for that matter. Permenantly says 1X. Pos. I hate asurion.
Sent from my SM-N900V using XDA Free mobile app
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Click to collapse
That sucks. Next time something like that happens, you'd be better off replacing it yourself, especially if it's just the screen and not the digitizer as well. Replacement screens can be purchased for well under $10, and aren't difficult to install.
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
Click to expand...
Click to collapse
Used them in the blackberry days. Never had a problem with them
Sent from my Nexus 6P using Tapatalk
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
Click to expand...
Click to collapse
File a claim.
They give you a shipping labe.
Ship the device.
They evaluate.
They either fix or refund.
I've had both happen.
For a camera, they sent me a refurb.
I had a Nexus 7 and they gave me the cost of the item.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
Click to expand...
Click to collapse
they're great... and it depends on your issue. My issue was my screen was shattered. In this case, they couldn't replace the glass (apparently Huawei made this thing impossible to fix a screen) so they shipped me a new one. (by shipped, they actually bought me one from amazon and shipped it since they didn't carry any on inventory.) they send you a label to ship your old phone back. needs to be done in 7 days I think. so I had my old broken but working phone for 3 days before the new one came. swapped out the sim and shipped the old one out... worked great.
for my family, I have 3 phones covered with them.
You have a link?
Blaze420916 said:
You have a link?
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http://lmgtfy.com/?q=squaretrade
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
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Restola said:
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I think we all know how insurance works. Keeping money in a savings won't replace your device. It's actually $99 for 2years and $75 an incident. That pretty damn cheap.
"Unless you sure it's going to fall off a building"
Really? If we could predict the future we wouldn't need insurance would we. It's called peace of mind. You never know what may happen, and for $7.50 a month it's a no brainer to me.
I have square trade. Best deal on insurance I ever had. Before I always had it through Asurion (I'm on Sprint) and this is cheaper. I went with Square because my 6p was a gift and I didn't get insurance at 1st because of this.. Sure was glad for the person on here who referred me to them. ?✌
Sent from my Nexus 6P using Tapatalk
So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
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You are asking for advice on how to con T-Mobile, yet clearly admitting to being at fault. Sorry, my advice is to suck it up. Slap a screen protector on and learn from your mistakes.
nano303 said:
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
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Click to collapse
I had been saving up to buy a better, faster, and more useful phone that would help out in my studies
What is wrong with you, dude? Do you really think T-Mobile would even buy your Otterbox excuse? Stop trying to scam people and own up to your own mistakes.
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
Sent from my SM-G935T using XDA-Developers mobile app
Next semester, take an ethics class
Leelouster said:
So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
Click to expand...
Click to collapse
How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
I wanted a faster to phone to improve my studies....said no one ever.
Give me a break....you can get a part-time job and earn some cash and buy a new phone or repair it.
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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itzcarol said:
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
Sent from my SM-G935T using XDA-Developers mobile app
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Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
sevengroove said:
How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
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Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
v8dreaming said:
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
Clear nail polish if they really are micro cracks it should fill them in and not brake the phone. If the cracks are all the way through or huge it won't help as much though. Also it's only 200 to get the screen fixed. Go get a bar tending job you will make that money in one night. Grow up don't ask your mom for money, or try to rip off tmobile
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Leelouster said:
Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
Click to expand...
Click to collapse
If you have insurance on your phone, you have to contact the insurance company.
I'm on the original Jump program, so it's part of Jump, for me. There's usually a deductible though.
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Cracked screen through insurance is 175, girlfriend dropped hers. If you didn't have the cracks, you could of called t-mobile and did a exchange where they would send you a refurb first and return your phone after receiving the refurb. If you this with your current phone, they will find out and charge your account so don't try it.
My girlfriend did the same, her crappy Caseology case did nothing but look pretty.
T-Mobile insurance the deductible is 175 for the S7E.
Leelouster said:
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
Click to expand...
Click to collapse
I don't know if the store would side with you on that (claiming that there were other problems before the screen cracked). Even then, perhaps they would try fixing those other problems without addressing the cracked screen. Bottom line, a cracked screen is not covered under the standard Samsung warranty so you'll have to pay to get that fixed either way. Good luck :good:
WE NEED PICTURES!
WE NEED PICTURES!
WE NEED PICTURES!!
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Please take a look at the photos I attached. I noticed the wear a week ago, but just getting around to posting this now.
I have always kept my phones in my left jeans front pocket. Since the Galaxy S7, I've worn the same jeans (Don't hate! Love my naturally worn faded denims). Anyways, no issues with the screen on the Galaxy S7. Fast forward to now with the Galaxy S8, I received it on release day, and now have a smudge mark that won't go away. I did some investigating, and where the mark is on the screen matches up to a seem in the pocket. So after weeks of putting it my pocket and walking around, the seem in the pocket appears to have rubbed whatever coating on the S8 screen off in that particular location. Something the S7 never had an issue with.
Any thoughts? Is it repairable?
Maybe a warranty issue with Samsung? Sorry to see that.
Sent from my SM-G950U using Tapatalk
Just got off the phone with T-Mobile. I've got to bring in the device to a store for them to determine if it's a manufacturer defect or my fault.
Strange things is, using a microfiber cloth removes the smudge, but after I rub it with my fingers for a few seconds or water gets on it, it appears. Which leads me to believe it is the oleophobic coating that wasn't applied right.
JDM9499 said:
Just got off the phone with T-Mobile. I've got to bring in the device to a store for them to determine if it's a manufacturer defect or my fault.
Strange things is, using a microfiber cloth removes the smudge, but after I rub it with my fingers for a few seconds or water gets on it, it appears. Which leads me to believe it is the oleophobic coating that wasn't applied right.
Click to expand...
Click to collapse
I'd agree with your assessment good luck. Still frustrating.
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It's the oleophobic coating that has been worn off. If you look on Amazon there are some repair kits that work to repair it but they only last for a couple months. Same thing happened with my Note 4. If you get a screen protector it will mask the wear. For some reason I've only had this happen with Samsung phones so I assume they either skimp on the amount or quality of the coating coming from the factory. I always use a screen protector not just for scratches but because of this exact issue.
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UPDATE:
Last night I called T-Mobile and spoke to customer service. They said I would need to bring it into the store for them to look before exchanging for a new device. The manager at the store immediately said I need to go through Samsung. I left and called T-Mobile again just to make sure, and customer service said yes, I would need to go through Samsung. So I spoke to Samsung and had my ticket raised to various departments and no one really had any clue as to what the problem was. Finally reached a rep that said they would repair it, but I would need to send it in, and no ETA for return and no phone replacement while mine was getting "fixed". So I hung up and called T-Mobile one last time. I spent 30 minutes on the phone describing the coating issue, and I said I would like a replacement under warranty. I was placed on hold for a few minutes, and he came back on and said they will send me a new phone under warranty (NOT insurance! Always double check!).
So, that's taken care of now, but what a hassle.
JDM9499 said:
UPDATE:
Last night I called T-Mobile and spoke to customer service. They said I would need to bring it into the store for them to look before exchanging for a new device. The manager at the store immediately said I need to go through Samsung. I left and called T-Mobile again just to make sure, and customer service said yes, I would need to go through Samsung. So I spoke to Samsung and had my ticket raised to various departments and no one really had any clue as to what the problem was. Finally reached a rep that said they would repair it, but I would need to send it in, and no ETA for return and no phone replacement while mine was getting "fixed". So I hung up and called T-Mobile one last time. I spent 30 minutes on the phone describing the coating issue, and I said I would like a replacement under warranty. I was placed on hold for a few minutes, and he came back on and said they will send me a new phone under warranty (NOT insurance! Always double check!).
So, that's taken care of now, but what a hassle.
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Click to collapse
Awesome - way to be a squeaky wheel!
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Thank you for the thread. I have the exact same issue, in nearly the same spot. A cloth rubs it off, but if you get any moisture in that area, it comes right back into being. I bought direct through Samsung so its likely to be a PITA to get it fixed.