Hello everyone.
I have Huawei P9 Lite handset, on stock firmware VNS-L31C02B125. I cannot update the phone OTA, and I cannot update HiSuite. The OTA in the phone itself says there are no updates available, and the HiSuite gets stuck on 16% when it tries to install. I have uninstalled and reinstalled HiSuite, but it installs the earlier version and won't update. My husband has the same phone, bought at the same time from the same place (Vodafone UK) and his has already updated a few weeks ago. I have had a look at the firmware finder app, but the versions shown there all come up as incompatible or unavailable, due to them having been removed.
I have never rooted my phone, installed a custom rom, or custom recovery, etc.
I would be grateful for any help you can give me. Thank you for your time.
Same thing here. Hope somebody has the solution!
Any help here guys and gals? My hubby has the same phone, bought on the same day, and his updated weeks ago. I want to update my phone to Nougat, and it shouldn't be too difficult to do.
solved
From Reddit:
/r/Huawei/comments/69qhj8/hisuite_update_problem/
[–]Callianne74 8 points 1 month ago
I had this exact problem. Look in task manager and you may find that something from Hisuite is still running. If you end task on it the update should complete.
Click to expand...
Click to collapse
It's fine, my phone updated last week, and is now on Nougat and EMUI 5.0. It was all done ota.
Related
Hi,
Yesterday or so I read on the net HTC europe released a new rom. But when I try to update my Legens says there is no update available for my device. I tried with both 3g and wifi on as I read somewhere that could make a difference.
I used a goldcard to unbrand my vodafone legend but the last OTA update worked fine so I assume this cant be a problem now? (as far as I can see my Legend is totally stock).
Are there more people having this problem or now how to fix it?
I got an ota popup yesterday, downloaded and installed the update, and since then the phone has been restarting randomly all the time (no other difference that I've noticed so far), so I wouldn't be in a hurry to update if I were you
Update working for me..
I got the OTA update as well yesterday. Updated succesfully, legend works without problems.
I tried to update with my rooted phone, but the update stops after a while and an image of a phone with a question mark is shown.. Then the phone reboots like nothing happened.. Anyone else has this problem?
yeh it had the phone with the question mark and then it shows the phone without a question mark. i downloaded the update and installed it but when i checked the software info its still 1.405.4. my phone is rooted too
Same here, question mark ... no way to upgrade... we need Help from Paul
I gather these firmware updates are not documented anywhere what they fix?
This is a bit weird. When I saw that B370 is rolling out in Germany, I tried update on phone to check if update is available. Now strangest thing is, that even B330 is not showing. I'm on B180 and about month ago I received notifications that B330 is available.
I even updated to B330, didn't liked it, rolledback to B180 and even after rollback i could update to B330. Now there is no update available. Even tried with HiSuite....but nothing.
neXusSerbia said:
This is a bit weird. When I saw that B370 is rolling out in Germany, I tried update on phone to check if update is available. Now strangest thing is, that even B330 is not showing. I'm on B180 and about month ago I received notifications that B330 is available.
I even updated to B330, didn't liked it, rolledback to B180 and even after rollback i could update to B330. Now there is no update available. Even tried with HiSuite....but nothing.
Click to expand...
Click to collapse
I have the same issue! I don't know what is going on.
Now I found out that HiCare, when I started it, it asked me to update itself. So I did.
Now HiCare shows me OS early adoption update...something and when I press on it, it shows me that I can update to B370?
Weird huh? Even though regular updater doesn't show that there is an update.
neXusSerbia said:
Now I found out that HiCare, when I started it, it asked me to update itself. So I did.
Now HiCare shows me OS early adoption update...something and when I press on it, it shows me that I can update to B370?
Weird huh? Even though regular updater doesn't show that there is an update.
Click to expand...
Click to collapse
Yes , it is really weird.
I find it out guys! Just unroot and you can install the update via OTA.
I didn't rooted phone
Sent from my Huawei Honor 7
Jesus , then i really don't know how to help you..
Have you tried manually updating the phone? Try to download the b330 and then update to b370.
I found out how regular update can be done.
Just applying thru HiCare and accepting new version B370, phone updater gained access and now it is able to update B370/
Sent from my Huawei Honor 7
HiCare needs to be updated normally.
Then when setup (region and user agreement) is done it should present a new update.
Full HiSuite backup is highly recommended.
If on B180, the update should have 1.19GB if on B330 should be around 400MB.
I´ve updated manually (got errors probably due to unroot and restock recovery image) from B180 to B330 then automatically to B370.
Factory reset, format microSD, full HiSuite restore and clean as a whistle.
I got a c432B160 ss and I still only have a bad update and ive tried firmware finder, it does not work for me and neither does TWRP flashing how can Huawei screw up this bad with an update not not fix it when users simply cannot update without getting totally screwed by them.
I sent a message to me regarding with the update issues (about ,5-6 weeks ago).
They said that if you obtain the bootloader unlock code, your phone can be detected and no longer receive updates.
My friend who took his bootloader code is stuck on marshmallow since a year, even checking the updater app and nothing.
He has VNS-L21, just like mine. I guess i was lucky when my motherboard was changed twice and had a new IMEI.
So just try to sabotage your phone by installing a corrupted firmware and lock your bootloader. Then go to the warranty and tell them that you received an update and you left it overnight with the charger plugged in. Profit.
Why would they believe? Some huawei devices have a change (3.5%) to have their software corrupted when updating their firmware (from MM to N)
Hi
I have a Huawei ascend G7 purchased in the UK from “Carphone warehouse” who seem to have been the only UK supplier of this model
The model is G7-L01
Android 4.4.4
EMUI 3.0
Custom version CUSTC432D001
My problem is a few banking apps I rely on have now stopped working as their updated versions insist on android 5 or higher
There has never been an OTA update for this phone since I purchased It
The only official ROMS listed on their website I can find seem to be for the G7-L11
I contacted Huawei support who confirmed that the particular model and custom version I have has no official updates newer than I am currently running and there no planned updates for it.
What are my options for getting this phone upgraded ? if possible I’d like to go with a stock ROM. could I use one from another region ?
Although I’ve had lots of phones in the past that I’ve put custom ROMS on I’ve always tried to keep this phone as stock because the same banking apps I rely on wouldn’t work properly on my last phone because they detected it had been rooted.
Searching these forums I’ve found a few guides but nothing for the particular custom version I have. I don’t know if this matters ? I don’t want to risk bricking it with an incompatible ROM
Thanks in advance for any advice you can offer
OK this is weird.
3+ years of no OTA updates. I enquire with Huawei and am told there are none and it is out of support.
Less than a week later and I'm being offered an OTA update.
Staggering coincidence ?
Only thing is it is reporting that I should download and do an SD card update instead of an OTA update as it is detecting that my device has been "modified".
I seem to recall I unlocked it a long time ago to try and root it but the root was unsuccessful.
Update is Android 5.1
EMUI 3.1
G7-L01C432B350CUSTC43D002
I just need to find it somewhere :-/
Harani said:
Hi
I have a Huawei ascend G7 purchased in the UK from “Carphone warehouse” who seem to have been the only UK supplier of this model
The model is G7-L01
Android 4.4.4
EMUI 3.0
Custom version CUSTC432D001
My problem is a few banking apps I rely on have now stopped working as their updated versions insist on android 5 or higher
There has never been an OTA update for this phone since I purchased It
The only official ROMS listed on their website I can find seem to be for the G7-L11
I contacted Huawei support who confirmed that the particular model and custom version I have has no official updates newer than I am currently running and there no planned updates for it.
What are my options for getting this phone upgraded ? if possible I’d like to go with a stock ROM. could I use one from another region ?
Although I’ve had lots of phones in the past that I’ve put custom ROMS on I’ve always tried to keep this phone as stock because the same banking apps I rely on wouldn’t work properly on my last phone because they detected it had been rooted.
Searching these forums I’ve found a few guides but nothing for the particular custom version I have. I don’t know if this matters ? I don’t want to risk bricking it with an incompatible ROM
Thanks in advance for any advice you can offer
Click to expand...
Click to collapse
Harani said:
3+ years of no OTA updates. I enquire with Huawei and am told there are none and it is out of support.
Less than a week later and I'm being offered an OTA update.
Staggering coincidence ?
Only thing is it is reporting that I should download and do an SD card update instead of an OTA update as it is detecting that my device has been "modified".
I seem to recall I unlocked it a long time ago to try and root it but the root was unsuccessful.
Update is Android 5.1
EMUI 3.1
G7-L01C432B350CUSTC43D002
I just need to find it somewhere :-/
Click to expand...
Click to collapse
Hi,
I also got this update notification on Saturday night. I have had this phone for 2 years now and never got a OTA notification until 2 days ago. The phone was working great, good battery life after 2 years and good performance. I use it mainly for youtube, whatsapp, some browsing, music, and calling.
Well, decided that updating to 5.1 would be a good idea but it hasnt. I cannot make any calls (phone disconnects and connects constantly to the mobile network, so every 2 seconds the "only emergency calls" message pops up and doesnt let me make calls). Same for receiving calls, when someone calls me it rings for 2 seconds and then it appears that call has been hung up, then it rings again, 2 seconds and hang up again... the constants connections and disconnections are drainning my battery (from 100% to 7% in 1.5 hours). Contacts didnt work and also messages either. As you go into one of them, it kicks you out of the list to the main screen. Of course this issue affects Data Mobile; I cannot use my phone internet unless its by Wifi.
Going into airplane mode stopped drainning problem plus contacts and messages are working now, but as soon as you turn airplane mode off you wont be able to go into contacts or messages/signal problems back.
Nothing of this happened when I had 4.4.4 version, so its clearly a software issue. Im gonna try doing a hard reset/factory defaults, since I could backup my contacts. And if this doesnt solve the problem, I think the best idea would be custom ROM/go back to 4.4.4.
This is a good phone, if good software is installed on it. It can last some more years.
@g7l01
Hi. I had exactly the same problems on my moms Ascend G7. She updated that OTA and mobile network got constantly shut off and on again. I solved it by doing a backup by Huawei HiSuite over PC. And then reflashed version 340 again manually (instructions at Huawei-Blog). Mobile networks are working again after flash but phone is still not working 100% correct. She gets randomly her mic muted in most calls, or recently her "back" button in navbar disappeared today...?
I'll either downgrade to 4.4.4 version or try lineage os soon.
MIKM.xda said:
@g7l01
Hi. I had exactly the same problems on my moms Ascend G7. She updated that OTA and mobile network got constantly shut off and on again. I solved it by doing a backup by Huawei HiSuite over PC. And then reflashed version 340 again manually (instructions at Huawei-Blog). Mobile networks are working again after flash but phone is still not working 100% correct. She gets randomly her mic muted in most calls, or recently her "back" button in navbar disappeared today...
I'll either downgrade to 4.4.4 version or try lineage os soon.
Click to expand...
Click to collapse
I solved it too! In my case I backed up my contacts to the micro SD card and did factory wipe/reset from the recovery menu (by restarting and pressing vol+ + power). I had all my data in my micro SD card so there wasnt any need to backup or anything. After doing this factory reset everything is working fine: phone signal, calls, contacts, messages, battery life, etc. I installed back the few apps I had and now everything fine, even performance is good! same as in 4.4.4. Im gonna stick with lollipop for a while, If I find any issue itll be time for a custom ROM or downgrade to 4.4.4
Cheers:good:
Hey you know how to to root g7l01
Hey, i have this version of p10 lite WAS-LX1c432b124 dual sim, and i think in the past i did something wrong because now i cant update my android , and emui. i cant factory reset, i tried a lot of times and nothing, i just want to update.. because im getting updates but every time i tried to update i get the software install failed error... i tried using the firmware finder app and nothing, also i tried moving the dload to the sdcard and updating but it stops at 5% and i get another error... software install failed get help from......
can someone help me please
Have you tried HiSuite? My phone seemed to stop updating when I had gone through Firmware Finder in the past, but using HiSuite I picked up an update 2 months ago and more recently an OTA update.
Didn't work, I can't update my phone and I think is because I did something wrong in the past, like unlocking bootloader or something. I can't factory reset too..