Kenwood car reciver does not recognize HTC 10 via USB - Verizon HTC 10 Questions & Answers

Hello!
I recently installed a Kenwood KDC-BT768HD in my vehicle. This unit has USB 2.0 ports and is supposed to support Andoird Audio. When I plug my (or my wife's) HTC 10 into the Kenwood's USB ports, with the HTC USB cable, the HTC 10 will charge, but the Kenwood does not recognize that anything is plugged in to it, and the HTC 10 doesn't recognize that anything has been plugged into it either. The Kenwood just says "NO DEVICE" and If I go to the USB settings in the HTC 10, everything is greyed out, so there is no way to set the USB mode. The HTC 10 works fine when I plug it into my PC or USB OTG cable, and the Kenwood recognizes when other things are plugged into its USB ports. Bluetooth seems to work fine. I am running stock Andorid 7.0 with the latest updates from Verizon.
I had USB debugging on, but turning it off didn't fix the problem. I also went through all the USB modes in the Developler options, and turned off Developer options altogether, but neither of those fixed the problem. I tried a different third-party cable that works with my PC, but it doesn't work either.
Any suggestions?
Thanks!

jbhtexas said:
Hello!
I recently installed a Kenwood KDC-BT768HD in my vehicle. This unit has USB 2.0 ports and is supposed to support Andoird Audio. When I plug my (or my wife's) HTC 10 into the Kenwood's USB ports, with the HTC USB cable, the HTC 10 will charge, but the Kenwood does not recognize that anything is plugged in to it, and the HTC 10 doesn't recognize that anything has been plugged into it either. The Kenwood just says "NO DEVICE" and If I go to the USB settings in the HTC 10, everything is greyed out, so there is no way to set the USB mode. The HTC 10 works fine when I plug it into my PC or USB OTG cable, and the Kenwood recognizes when other things are plugged into its USB ports. Bluetooth seems to work fine. I am running stock Andorid 7.0 with the latest updates from Verizon.
I had USB debugging on, but turning it off didn't fix the problem. I also went through all the USB modes in the Developler options, and turned off Developer options altogether, but neither of those fixed the problem. I tried a different third-party cable that works with my PC, but it doesn't work either.
Any suggestions?
Thanks!
Click to expand...
Click to collapse
Do any other phones work with this method?
I remember my brothers Civic came with USB for audio, and you could let in a USB stick for example, but it would only charge the device when plugged in.
Could just be how the headset is?

andybones said:
Do any other phones work with this method?
I remember my brothers Civic came with USB for audio, and you could let in a USB stick for example, but it would only charge the device when plugged in.
Could just be how the headset is?
Click to expand...
Click to collapse
If you google around, various posters in various forums report that it works, some even with older HTC devices. I have never tried it before, because I never had a car stereo with a USB input prior to the Kenwood I installed.

jbhtexas said:
If you google around, various posters in various forums report that it works, some even with older HTC devices. I have never tried it before, because I never had a car stereo with a USB input prior to the Kenwood I installed.
Click to expand...
Click to collapse
When I had similar issues as you on my old Samsung phone and Kenwood deck, the problem was the USB cable I was using. It was not recognized by either one of the devices as a data cable. Actually the cable itself was fine for other uses but just wasn't playing nice with one or both of the devices. Have you tried with the oem cable that came with the phone itself?
In my opinion, if your Kenwood supports Android Auto and yet that feature doesn't pick up your phone with Android Auto app at all, then it's a sign that the cable you're using is not up to the task.

Tarima said:
When I had similar issues as you on my old Samsung phone and Kenwood deck, the problem was the USB cable I was using. It was not recognized by either one of the devices as a data cable. Actually the cable itself was fine for other uses but just wasn't playing nice with one or both of the devices. Have you tried with the oem cable that came with the phone itself?
In my opinion, if your Kenwood supports Android Auto and yet that feature doesn't pick up your phone with Android Auto app at all, then it's a sign that the cable you're using is not up to the task.
Click to expand...
Click to collapse
I am using the HTC cable that came with the phone, model DC M700 / DC 1605. I also tried a USB-C cable that I bought from Amazon, and it doesn't work either.

jbhtexas said:
Hello!
I recently installed a Kenwood KDC-BT768HD in my vehicle. This unit has USB 2.0 ports and is supposed to support Andoird Audio. When I plug my (or my wife's) HTC 10 into the Kenwood's USB ports, with the HTC USB cable, the HTC 10 will charge, but the Kenwood does not recognize that anything is plugged in to it, and the HTC 10 doesn't recognize that anything has been plugged into it either. The Kenwood just says "NO DEVICE" and If I go to the USB settings in the HTC 10, everything is greyed out, so there is no way to set the USB mode. The HTC 10 works fine when I plug it into my PC or USB OTG cable, and the Kenwood recognizes when other things are plugged into its USB ports. Bluetooth seems to work fine. I am running stock Andorid 7.0 with the latest updates from Verizon.
I had USB debugging on, but turning it off didn't fix the problem. I also went through all the USB modes in the Developler options, and turned off Developer options altogether, but neither of those fixed the problem. I tried a different third-party cable that works with my PC, but it doesn't work either.
Any suggestions?
Thanks!
Click to expand...
Click to collapse
I have a similar problem with a Pioneer and MirrorLink, it worked fine before Android 7. You should see if there is a required Kenwood app that needs to be installed, that's the only way I could get my 10 with Android 7 to be recognized by my stereo.

jbhtexas said:
I am using the HTC cable that came with the phone, model DC M700 / DC 1605. I also tried a USB-C cable that I bought from Amazon, and it doesn't work either.
Click to expand...
Click to collapse
Have you tried Android Auto to see if that works at least?

Tarima said:
Have you tried Android Auto to see if that works at least?
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Click to collapse
I tried Android Auto, but it doesn't work.

lightweaponx said:
I have a similar problem with a Pioneer and MirrorLink, it worked fine before Android 7. You should see if there is a required Kenwood app that needs to be installed, that's the only way I could get my 10 with Android 7 to be recognized by my stereo.
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Click to collapse
There is a Kenwood app that I have installed, but it says it supports Android 6...nothing about Android 7. When I run the app have have the phone plugged in, it doesn't recognize the Kenwood.
Upon plugging the Android phone into the Kenwood, the Kenwood is supposed to offer to download the app, but it doesn't, likely because it doesn't recognize that anything is plugged in.

jbhtexas said:
There is a Kenwood app that I have installed, but it says it supports Android 6...nothing about Android 7. When I run the app have have the phone plugged in, it doesn't recognize the Kenwood.
Upon plugging the Android phone into the Kenwood, the Kenwood is supposed to offer to download the app, but it doesn't, likely because it doesn't recognize that anything is plugged in.
Click to expand...
Click to collapse
I feel like this is a problem with 7.0, it would probably work on 6. Is there a firmware update for the stereo itself?

My phone wouldn't be recognized in my Audi either, tried everything, wife's iPhone car play worked fine.... very frustrating... So I would just use it to charge. Then one day it started working! So much better than the Audi MMI. No idea what changed to make it work. Maybe Google play services updated?
Sent from my HTC6545LVW using Tapatalk

lightweaponx said:
I feel like this is a problem with 7.0, it would probably work on 6. Is there a firmware update for the stereo itself?
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Click to collapse
The firmware in the Kenwood was quite out of date. I updated it, but unfortunately, it did not help the problem.

jbhtexas said:
The firmware in the Kenwood was quite out of date. I updated it, but unfortunately, it did not help the problem.
Click to expand...
Click to collapse
If the phone is rooted you could try loading up a 6.0 ROM and see if that works, if not you may have to bug HTC and Kenwood.

lightweaponx said:
If the phone is rooted you could try loading up a 6.0 ROM and see if that works, if not you may have to bug HTC and Kenwood.
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Click to collapse
I contacted Kenwood, and their response was that the phone is not on the USB compatibility list, and thus there is no guarantee that it will work. Their compatibility list is rather lame....
http://www.kenwood.com/cs/ce/aoa2/

jbhtexas said:
I contacted Kenwood, and their response was that the phone is not on the USB compatibility list, and thus there is no guarantee that it will work. Their compatibility list is rather lame....
http://www.kenwood.com/cs/ce/aoa2/
Click to expand...
Click to collapse
The only other thing you could do is hope HTC or Kenwood releases an update that fixes the problem or try an Android 6 ROM if the phone is rooted.

How is your bluetooth streaming? I have a Tmobile HTC 10 and have audio skipping issues with any of the newer Kenwood decks. It works perfectly with the BT515HD a 2014 model, I upgraded to the new KDC x701, skipping issues, switched to the top of the line KDc x998, another early 2014 model, streams perfectly but tags on apps like Pandora don't go through. Switched again to the new release of what I started with, BT518HD, bluetooth streaming skipping issues. I f you can stream perfectly, I'd like to try the firmware you are currently on.

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