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Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
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Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
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Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
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well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
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Fixed with the update to KitKat!
Posted via Tapatalk
Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
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I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.
I am really frustrated with my LG G2 because of the screen problem I encountered. The screen goes up and down, it happens when I over using the phone. I went on LG service center to reset my phone. still no luck, the problem is still there. They think its a software problem. I hope LG will release new software update on G2
To me that seems more like a hardware problem, not a software one.
Can you reproduce the problem at will?
Dude, I think you have a lemon...
Good luck!
It happened when i charged my phone with the screen is on and i always reading manga. maybe the screen is too sensitive. Yea i think this is hardware issue
I have used mine while connected and charging... Never had a problem with that.
Sent from my LG-D801 using Tapatalk
Rayan said:
I have used mine while connected and charging... Never had a problem with that.
Sent from my LG-D801 using Tapatalk
Click to expand...
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This
Hopefully you're still in your exchange period...swap it out
You are running it completely stock? And you've done a factory reset? If so, it sounds to me like your phone is defective. These phones are so new it should still be under warranty, right?
Just got the same problem as OP last night and I've used it only for 1 month,so now I send my phone to LG service center and they said it was a hardware problem not sure which part but will reply here soon when I got my phone back and tell you all what's the problem... :angel:
eddytheman said:
Just got the same problem as OP last night and I've used it only for 1 month,so now I send my phone to LG service center and they said it was a hardware problem not sure which part but will reply here soon when I got my phone back and tell you all what's the problem... :angel:
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Click to collapse
Got a similar problem. I am unsure if I want to send it back for exchange or just keep it, as there are plenty of reports of owners exchanging G2's just to get another with the same problem. Looks to me to be a software issue - at least with my G2 - as I can get past it by just turning the screen off/on.
Let us know how your G2 turns out.
billykxda said:
Got a similar problem. I am unsure if I want to send it back for exchange or just keep it, as there are plenty of reports of owners exchanging G2's just to get another with the same problem. Looks to me to be a software issue - at least with my G2 - as I can get past it by just turning the screen off/on.
Let us know how your G2 turns out.
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I've just got ma phone back after sent it to LG service center and they said that it was a touch screen problem,so they changed touch screen + board for me without any cost coz I have a warranty...I think you should change it to a new one or tell them if you got a problem like mine
Sent from my LG-D802 using Tapatalk
eddytheman said:
I've just got ma phone back after sent it to LG service center and they said that it was a touch screen problem,so they changed touch screen + board for me without any cost coz I have a warranty...I think you should change it to a new one or tell them if you got a problem like mine
Sent from my LG-D802 using Tapatalk
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Did this fix your issue then? Just got my G2 Sunday and its been horrible with this issue. Love the phone but this is just bad.
INCREMENTAL said:
Did this fix your issue then? Just got my G2 Sunday and its been horrible with this issue. Love the phone but this is just bad.
Click to expand...
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Yep everything is good now
Sent from my LG-D802 using Tapatalk
eddytheman said:
Yep everything is good now
Sent from my LG-D802 using Tapatalk
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Click to collapse
Thank u sir, gonna swap mine out tonight.
Sent from my VS980 4G using XDA Premium 4 mobile app
Hey Incremental...
Report back in the next few days. Would be good to hear that you've sorted things out.
-bk
billykxda said:
Hey Incremental...
Report back in the next few days. Would be good to hear that you've sorted things out.
-bk
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Click to collapse
Lol just swapped it out. We will see how the new one does but so far way way better. Seriously my phone was horrible. I read and read thread after threads today and my case seemed way worse then everyone else's. Like most people's was tolerable, this was intolerable. I'd say 6 out of 10 times u turned on the screen it be messed up.
I showed the best buy mobile guy and he said without a doubt there's a problem. The best place for me to show him was the app drawer, if u held ur finger on the screen it would bounce and randomly select apps, we tried the demo unit and it worked perfectly.
Ill keep u updated on how this baby does.
Sent from my VS980 4G using XDA Premium 4 mobile app
Well that didn't take long. Started setting the phone up and all was good. Started disabling the apps I don't use and after that it went berserk. I thought Hhmm maybe it's one of the apps causing it so did a factory reset and no it did right off the bat so I'm done. If it wasn't to late tonight I woulda just took it back again. Back to the Note 2.
Sent from my VS980 4G using XDA Premium 4 mobile app
INCREMENTAL said:
Well that didn't take long. Started setting the phone up and all was good. Started disabling the apps I don't use and after that it went berserk. I thought Hhmm maybe it's one of the apps causing it so did a factory reset and no it did right off the bat so I'm done. If it wasn't to late tonight I woulda just took it back again. Back to the Note 2.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yikes - sorry to hear this.
I wondered if my first G2 was worse b/c I aggressively set it up right from the start: disabling apps I don't want, installing a bunch of apps, etc. On G2 #2, I didn't do that and although I've seen this issue surface on my new G2, it has been just a couple of times.
You need to use whatever phone you get the most enjoyment out of. The G2 undeniably has a software glitch that causes this PIA issue. Too bad it didn't work out for you. Good luck with your Note.
I hope LG addresses this issue SOON!!
billykxda said:
Yikes - sorry to hear this.
I wondered if my first G2 was worse b/c I aggressively set it up right from the start: disabling apps I don't want, installing a bunch of apps, etc. On G2 #2, I didn't do that and although I've seen this issue surface on my new G2, it has been just a couple of times.
You need to use whatever phone you get the most enjoyment out of. The G2 undeniably has a software glitch that causes this PIA issue. Too bad it didn't work out for you. Good luck with your Note.
I hope LG addresses this issue SOON!!
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Click to collapse
Thank you, I hope it works out for you guys and they fix it. I love the phone and want it to work but it just isnt gonna happen right now. Im just gonna cancel my upgrade and I guess eat the $35 restocking fee which I think is crap but oh well.
Ill keep my eyes on the forum and may return to it if they fix the phone cause im not gonna use my upgrade right now. Besides this glitch the phonw is a beast. Good luck...
Sent from my SCH-I605 using XDA Premium 4 mobile app
This happened to a few people here in Thailand. We are posting the issues on a group in facebook.
My iPhone 4s used to bounce all over the place when plugged in to charge.
My G2 hasn't had any hardware issues at all yet. I've had it going on 7 months now. Works perfectly.
My advice is that if you get a replacement or repair and it does it again, never get another LG product again. Just like me an Apple. I'm done with them. There's a guy here who wants his old Note 2 back. I know a guy who had 3 motherboards replaced on his Note 2. The last one broke the screen as the phone was swollen. There's no way of knowing. Its just the luck of the draw with these things.
When you get a really good phone, keep it and use it until it disintegrates. As long as this G2 is fine, I won't part with it for anything.
And yes. This is a hardware issue.
thaig2 said:
This happened to a few people here in Thailand. We are posting the issues on a group in facebook.
My iPhone 4s used to bounce all over the place when plugged in to charge.
My G2 hasn't had any hardware issues at all yet. I've had it going on 7 months now. Works perfectly.
My advice is that if you get a replacement or repair and it does it again, never get another LG product again. Just like me an Apple. I'm done with them. There's a guy here who wants his old Note 2 back. I know a guy who had 3 motherboards replaced on his Note 2. The last one broke the screen as the phone was swollen. There's no way of knowing. Its just the luck of the draw with these things.
When you get a really good phone, keep it and use it until it disintegrates. As long as this G2 is fine, I won't part with it for anything.
And yes. This is a hardware issue.
Click to expand...
Click to collapse
Maybe this can be replaced by the warranty service.
bring it to the service center.. but you will handle the repair.. if your liable for the damage
Hello all, I recently purchased a VZW G2. Got it in a charleston, sc store before the display was even up. Last week my touch screen started acting up and would be dead in a small spot. Now theres a whole dead bar. Wtf LG? Check out the picture.
Take it back duh
Sent from my LG-D802
Brava27 said:
Take it back duh
Sent from my LG-D802
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I'm obviously going to take it back when I can get a ride to the store, but other people are having this same issue. Any ideas on what's causing it?
defective touch panel. pretty rare but not unheard of. the hardware is simply defective. bring it in and get it exchanged. I've had mine 2 weeks and no issues, nor am I planning to have any. real solid phone.
i have the same problem, and this is my second device with this same isue, i contac LG they said to make a factory rest amd is this don't work, i can change in the store or send to them.
Sent from my LG-D801 using xda app-developers app
Same issue exaclty and i dont know what to do becuase i think i cant change anymore i have it 3 months now
aggelosss5 said:
Same issue exaclty and i dont know what to do becuase i think i cant change anymore i have it 3 months now
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Shouldn't you have a 12 month warranty? Even if it has to be sent to LG for repair!
Were you on the Quick Memo?
Planning to buy a g2 but read some people have issues with the screen with touchscreen issues. How common is this issue? Is this fixable by software patch?
yeahman45 said:
Planning to buy a g2 but read some people have issues with the screen with touchscreen issues. How common is this issue? Is this fixable by software patch?
Click to expand...
Click to collapse
Very common. Do a search. Cause is still unknown.
thx for the reply.. is it independent on model version? I want to buy the korean version... not sure I will get one now considering it's pricey and prone to screen issues
It happens to every version. I had mine fixed a few months ago and it's happening again.
Sfkn2 said:
It happens to every version. I had mine fixed a few months ago and it's happening again.
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that's a major letdown... so disappointing.. is it software or hardware fault?
https://www.youtube.com/watch?v=f4QOMB8UTx4
seems people say turning it off and restarting solve the issue
Cause is unknown..
yeahman45 said:
that's a major letdown... so disappointing.. is it software or hardware fault?
https://www.youtube.com/watch?v=f4QOMB8UTx4
seems people say turning it off and restarting solve the issue
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2521663
apparently an update fixed it??
edit: looking at the thread I can see a lot of people still having the issue.. unfortunately Lg G2 is a no for me although it seemed to be the perfect phone for me... going to look at the galaxy s4 now. Thx for the replies
I never had a problem and when I did have a screen problem it was because I had a JDI one and I fixed it. Its an awesome phone (Better than S4) so you should really try playing with it. Rooting it is also another option and I dont think custom roms give you the touchscreen problem.
sai777 said:
I never had a problem and when I did have a screen problem it was because I had a JDI one and I fixed it. Its an awesome phone (Better than S4) so you should really try playing with it. Rooting it is also another option and I dont think custom roms give you the touchscreen problem.
Click to expand...
Click to collapse
No, this issue appears in plenty of custom ROMs.
Sfkn2 said:
No, this issue appears in plenty of custom ROMs.
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Wow really, I must be lucky as I had no touchscreen issues in any roms.
sai777 said:
Wow really, I must be lucky as I had no touchscreen issues in any roms.
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Click to collapse
Since when I had my phone repaired and they had to change out my prox sensor, screen, and digitizer, I really think it's a hardware issue.
Just had to have my D801 replaced by T-Mobile for an issue where the screen was picking up two finger touches instead of just one in a small area in the bottom left hand corner of the screen. Warranty replacement was easy but I wish this wasn't an issue.. I love this phone.
Sent from my LG-D801 using XDA Free mobile app
jcnbama said:
Just had to have my D801 replaced by T-Mobile for an issue where the screen was picking up two finger touches instead of just one in a small area in the bottom left hand corner of the screen. Warranty replacement was easy but I wish this wasn't an issue.. I love this phone.
Sent from my LG-D801 using XDA Free mobile app
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Click to collapse
I was going to do that with TMO, but they wanted $19.99 "processing fee" or something ridiculous. On top of that, I'd get a refurb device. I ended up going through LG - they had my phone for about two weeks.
Like I said though, the issue is back..
as i was going to buy the korean version without warranty... I think it is not a wise decision to do that seeing so many issues with the lg g2 screen... I am disappointed as this phone looked like my ideal phone with ideal screen size (not too big, not too small) with a good camera... but I don't want to take a risk on the screen issue.. I have the htc desire and it has issue with multitouch and it is very frustrating (can't even rotate on gmaps) ... I don't want this again lol
Sfkn2 said:
I was going to do that with TMO, but they wanted $19.99 "processing fee" or something ridiculous. On top of that, I'd get a refurb device. I ended up going through LG - they had my phone for about two weeks.
Like I said though, the issue is back..
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Click to collapse
That's weird. I only had to pay $5 processing. The guy said because I was on the JUMP program. Also I got like super expedited shipping for free. I suppose I may have gotten a refurb but a refurb I better than a broken phone. I just hope this doesn't happen again...
Sent from my LG-D801 using XDA Free mobile app
Ok The MZF is not mine but my dad's I've got a normal Z from the EU, he got his direct from Moto USA ... Any ways this is the third time his MZF has gone bad the screen goes all white static like back in the day... The first two Moto fixed but now they say the Garantie is up from when he first baught the MZF... Dad don't mess with root or anything so full stock and he takes good care of it . Anybody else have or seen this issue ? I've had no probs with my eu version Moto z ...
Thanks 4 any info...
This happened to me, same thing as your pops? https://forum.xda-developers.com/z-force/help/screen-seizure-t3658628
Luckily I was still within warranty and Moto sent me a new one. I know that doesn't help you much, sorry.
blynkofaneye said:
This happened to me, same thing as your pops? https://forum.xda-developers.com/z-force/help/screen-seizure-t3658628
Luckily I was still within warranty and Moto sent me a new one. I know that doesn't help you much, sorry.
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Thanks for your info atleast I know it's a Moto fault kinda weird happened 3 times and each time a new cell ... Must be a MZF thing ... ??