Hey all,
Yesterday I reached for my phone as it was charging untouched next to me, and the screen said Android is updating, or whatever it says for example after the install of a new rom and the apps are all updated. Then once it was done all my data and settings were gone, like it factory reset randomly. I still have my pictures and downloads etc, but all sms and call logs, homescreen settings etc were gone and I was signed out of all my apps, like after a factory reset.
The past few weeks or maybe even months I was also having the issue of the phone randomly freezing up, necessitating a reboot, but then all would be well. This could happen when the phone was in my pocket, or even mid stream of a podcast for example. My phone is the Z force and I typically have a battery mod attached as well.
Anyone have any idea what could have happened? How to avoid it happening again? If there's any hope to recover my old data or settings?
Thanks in advance for any help offered.
Do you have an SDCard? Formatted as internal?
fr4nk1yn said:
Do you have an SDCard? Formatted as internal?
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Click to collapse
Yes, that's right. Things like my pictures and downloads are still there, but no data. My apps are there, but not my settings for example.
cenobite138 said:
Yes, that's right. Things like my pictures and downloads are still there, but no data. My apps are there, but not my settings for example.
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Click to collapse
I had that on first reboot after the nougat update, and again after a couple of security updates. It happened to a few others and Motorola blamed the sdcard.
Try formatting after backing up.
My issue seemed to fix itself.
fr4nk1yn said:
I had that on first reboot after the nougat update, and again after a couple of security updates. It happened to a few others and Motorola blamed the sdcard.
Try formatting after backing up.
My issue seemed to fix itself.
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Click to collapse
Glad to hear I'm not the only one, and that yours seems all good now. I think for now I'll cross my fingers and take your advice and format if it happens again. Thanks for the reply.
Happened to me today
Lost all my settings, Nova theme settings, sound settings, ringers, alerts. All my apps are still installed, but I have to log back into everything.
This sucks.
Related
Hello everyone, I've got an interesting problem that I want the experts here at XDA to help me troubleshoot. Feel free to ask questions as I know there's probably a million variables at this point with stuff installed, uninstalled, gps, root, task killers, etc.
alrighty with that said, I did the e-wrecked gps fix (changing the operation mode and server location+port). That seems to work great in terms of time to lock on my position as well as improved accuracy. Over the next couple of days I noticed some really choppy and lengthy phone start ups after the fix.
Eventually it got to (and currently is at) a point where it kept rebooting the phone, or at least touchwiz. It would load up, scan media, search for the network, do all the start up stuff, then lock up, and turn the screen off. Hitting the lock button/power button does nothing while it resets itself. Then it resets to the lock screen, the screen lights up and it goes into "searching" for the tmo network while doing the storage preparations, and other boot up stuff. It does not restart from cold (with the vibrant, tmo, and galaxy animations, only the lock screen and OS boot process)
Anyone else got any funky restarts going on, for whatever reason? I basically want to start seeing what would trigger this behavior. I started uninstalling stuff one by one trying to figure out why its doing that but sometimes it boots up fine, sometimes it boots but doesn't ever find tmo's network, and sometimes it just does the above.
Observations:
1. It will always boot up fine if the SIM card is out.
2. The last time it did it was today while I was at work, listening to music while the phone was charging. Im noticing that the phone gets pretty hot while charging and really hot if you're using while its charging (getting apps, surfing the web, playing games, etc)
So any thoughts from the tech gurus here? anyone have similar behavior in the past on other phones? is the heat affecting the sim card negatively? I can (and have) put my simcard back in my treo 680 backup phone with no issues whatsoever.
New observation, it consistently does the reset process as soon as the "Adjust Time and Date" as it registers/syncs with the network.
UPDATE: so, i did some research, ended up at the setCPU thread and saw that when set to OnDemand some people's phones experienced similar tendencies. Problem is, mine was already set to auto-detect and "Conservative". I un-checked start at boot, and tried again. Same problem. I uninstalled setCPU completely and my phone appears to be back to normal.
I'll update again if anything changes.
so one of the things that i removed during my troubleshooting was my corporate exchange account. When i added it back. it did its initial sync fine and gave me my calendar and contacts. I then rebooted and the problem came back.
I removed the account and rebooted. it went through two cycles of the restarts and on the third one, it worked. I left it alone after that.
I then was showing my friend some things (browser differences) and had 3 browsers open. It froze as i went to close Dolphin HD. Rebooted and now its back to the cycle.
Mine did this also. Installed several apps, woke up to find a slow phone. Resets galore. A quick reset to defaults and app restore fixed it, sans setcpu of course.
From XDA App on SGS-Vibrant
my phone resets itself also as described above, but not really doing anything in particular. i dont have a whole lot of apps installed. i even was using google maps the other day and after it started up the screen went black and the device was unresponsive until the screen came back and it said searching and the media scanner was running.
well first off thanks for responding lol. i thought i was by myself out here.
secondly, i found that if i leave it alone and let it go through its cycle, it does eventually boot up ok (this is recently, before, it was endless). i havent restarted my phone (im afraid to lol) since it did it on its own yesterday (showing my friend the browsers).
since yesterday, i've used it for navigation (motonav), serveral installs, downloaded podcasts, rss feeds, etc and its been ok (even while charging and wifi on). again, havent actually restarted it since yesterday because its actually functioning for once.
Lastly, i unchecked the auto update time and date from network in the settings just to see if that makes a difference because based on previous expereience that is the point where it freezes and resets. Thanks for chiming in and let me know if there's any other advice you have
I'd suggest a reset as mentioned above.
Been checking out this site for awhile but this is my first time posting, today my phone started to have this problem and it just bootloops touchwiz if i have a simcard in the phone.
It works fine without a simcard but my problem is it will not let me turn of auto update of time and date, i have tried disabling this setting and it just enables itself again. I have also noticed that if I started messing around with time and date settings even without a sim touchwiz reloads once. I guess im gonna give a reset a go.
martin0641 said:
Mine did this also. Installed several apps, woke up to find a slow phone. Resets galore. A quick reset to defaults and app restore fixed it, sans setcpu of course.
From XDA App on SGS-Vibrant
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heygrl said:
I'd suggest a reset as mentioned above.
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sorry, noob question (i came from winmo and a touch pro 2), what does "a quick reset to defaults" mean? is that like a factory wipe i.e. phone will be brand new again, gotta root again and reinstall everything, change settings, etc?
jblade1000 said:
sorry, noob question (i came from winmo and a touch pro 2), what does "a quick reset to defaults" mean? is that like a factory wipe i.e. phone will be brand new again, gotta root again and reinstall everything, change settings, etc?
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Click to collapse
Root will stick but settings and apps/app data will be gone. It briefs you on what is and isn't lost when you do a factory reset.
Smae problem, its setcpu!
SetCPU with any settings will do this.
It needs an update, the auto detect some how loses and
will set the cpu to 19mhz max and min.
This is too slow to process. I rebooted and pressed settings and uninstalled it
while I could. Seems to behave once out of touchwiz.
For me it was another app not setcpu I never used it. After i did a reset i restored all my apps with titanium backup and once i restarted my phone it looped again. So i did another restore and left off all the apps that i installed right before the problem started and so far i think for me at least one of these caused it
Google maps update
google translate
the extra language pack for translate
barnacle wifi tether
hero of sparta
these are apps that I installed right before the problem happened and without these my phone works fine I am going to see if i can find that one that caused my problem.
It's not the maps update because my phone works fine with it.
It was hero of sparta a gameloft game from there web market funny thing is its suppose to work on the vibrant while dungeon hunter which works fine would only give nexus as a check out option. Anyway im going to try to get a refund tomorrow.
I get the same touchwiz reboot but for me it has only ever happened while using google maps. I do not use set cpu, but I have applied the gps fix. It is more than a little annoying. I have done a system wipe but the problem persists.
Sent from my SGH-T959 using XDA App
yes, if you have setcpu, uninstall it - its buggy with the galaxys
- sometimes you can't wake your phone (if you set a screen off profile), forcing you to do a battery pull
- constant launcher restarts
Judgement5 said:
For me it was another app not setcpu I never used it. After i did a reset i restored all my apps with titanium backup and once i restarted my phone it looped again. So i did another restore and left off all the apps that i installed right before the problem started and so far i think for me at least one of these caused it
Google maps update
google translate
the extra language pack for translate
barnacle wifi tether
hero of sparta
these are apps that I installed right before the problem happened and without these my phone works fine I am going to see if i can find that one that caused my problem.
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Click to collapse
and this is why i started the thread, to make sure i wasnt all alone. i have everything you have installed as well, but it was doing it before i picked up hero of sparta (and nova, and asphalt 5, man those guys make some good phone game lol).
anyways i just installed barnacle wifi tether yesterday so thats not it either (at least for me). That leaves the google stuff, out of the apps in your list, all of which were installed when i first got the problem, and are still on there after I've removed setCPU
heygrl said:
Root will stick but settings and apps/app data will be gone. It briefs you on what is and isn't lost when you do a factory reset.
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Click to collapse
ok so, contacts, text messages, etc stay? Meaning if i do a factory reset, root stays, and all app stuff can be taken care of by, say, AppBrain since it has a running list of everything installed and knows where to get it to install it again? I apprecicate the advice, but this would still be a last resort sort of thing. my phone has worked fine for the past few days but I also havent restarted it yet either
just a quick update, my phone still does this if i reboot my phone (which is never now that i got my 32gb sd card), but for the first time ever hero of sparta caused it to happen while the phone is on. I uninstalled it so we'll see.
I've been given a Galaxy Tab by my office to play with for a while for some various development projects we have coming up and to evaluate its use. Initially another employee had it, but he quickly lost interest.
Problem is, his Gmail account has been tied in as the primary account for the system, so I can't use my own Market apps, etc. No biggy, I'll just wipe it, right? First I tried a data wipe from recovery, but despite claiming to be successful after a reboot it's still got his account in there. So then I did Privacy/Factory data reset, but that mostly just reboots into Recovery where I do the same thing again and still fail to wipe his data off the device. I then pulled the memory card and formatted it and also reset with it out, but no improvement. I finally downloaded the stock image and flashed it with ODIN and STILL his account remains.
So... any thoughts on what I could be missing here? I just want this thing back to pure stock so I can put my own account in and work with it as though it were new.
I am having the EXACT same issue on a Verizon Tab...
No one has been able to help me.
http://forum.xda-developers.com/showthread.php?t=929999
Glad I'm not alone, but sorry to see you've not gotten anywhere either. This seem absurd...
Agreed. I thought I was the only one.. It just doesn't make sense.. I flashed mine using heimdall and still the same issue. The only problem is that mine force closes when you do anything.. So if I can't restore the software on this it's absolutely no good to me.
Yeah, same here. Nearly none of the apps functions now after the reset. This is absurd.
I'm in the same boat. It's very frustrating. Sprint was not able to help me. All he could do was walk me through the factor reset. I downloaded a Market app that bugged out something and now I'm getting quite a few force closes.
I just notice that if I merely restart this thing is loses all changes I made since I last restarted it, adding back any apps I uninstalled, removing accounts and WiFi settings I installed, etc. This is screwy. Wondering if there's a hardware problem with the flash memory.
TurboFool said:
I just notice that if I merely restart this thing is loses all changes I made since I last restarted it, adding back any apps I uninstalled, removing accounts and WiFi settings I installed, etc. This is screwy. Wondering if there's a hardware problem with the flash memory.
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Click to collapse
Listen to this, even more crazy than that... After my last unsuccessful wipe, I decided to just uninstall all of the applications. I just did another factory restore for the heck of it. Now ALL of the applications I uninstalled are back!.. AFTER the factory restore!
I think the only sure way to fix the problem is to get a zip file of the stock firmware and load it through the recovery screen.
Edit: since it put the applications back on there, I decided to try your situation. I uninstalled all of them, turned off the Tab and then back on. All applications are back.
sasiki said:
Listen to this, even more crazy than that... After my last unsuccessful wipe, I decided to just uninstall all of the applications. I just did another factory restore for the heck of it. Now ALL of the applications I uninstalled are back!.. AFTER the factory restore!
I think the only sure way to fix the problem is to get a zip file of the stock firmware and load it through the recovery screen.
Edit: since it put the applications back on there, I decided to try your situation. I uninstalled all of them, turned off the Tab and then back on. All applications are back.
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It seems incapable of now making permanent changes to the flash memory. This is really screwy and annoying.
I am having the exact same issues. We are all in the same boat.. I have a $30 reward if anyone can fix this..
Any updates from the others with this problem?
I received 2 more Tabs today for my sales reps. They both work fine as far as factory restore. I noticed that the bad one goes to the boot loader when I initiate the restore through the Android software. The new ones do not. They format and reboot back into the operating system. Sprint is going to exchange the bad one.
sasiki said:
I received 2 more Tabs today for my sales reps. They both work fine as far as factory restore. I noticed that the bad one goes to the boot loader when I initiate the restore through the Android software. The new ones do not. They format and reboot back into the operating system. Sprint is going to exchange the bad one.
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Click to collapse
Thanks for the comparisons. Mine also goes to Recovery mode when I initiate a data wipe, so clearly it's the same situation. I'll have to see how mine was acquired and whether an exchange is an option.
I updated to Nougat last night. Everything is working perfectly except for my gallery. None of my photos will show up, not even new ones. If i take one with the camera they show up for a few seconds then disappear. I have searched all morning and cannot find a fix for this. Has anyone else had this issue? I have tried wiping cache, deleting .nomedia files and re scanning, i have even tried a factory reset and still nothing. Any help would be greatly appreciated.
The only time I have ever experienced something like that was when my SD card was failing. If you have an SD card in take the SD card out and see if that helps. I have heard that sometimes reformatting the SD card helps also. I seem to be having a different minor problem, my power button doesn't always wake up my phone. Sometimes when I push it you can hear the restart sound but the screen doesn't turn on, wait a little bit and it does. I have cleared the cache, and also reset the phone.. still seems to have that problem.
Khoranic said:
I updated to Nougat last night. Everything is working perfectly except for my gallery. None of my photos will show up, not even new ones. If i take one with the camera they show up for a few seconds then disappear. I have searched all morning and cannot find a fix for this. Has anyone else had this issue? I have tried wiping cache, deleting .nomedia files and re scanning, i have even tried a factory reset and still nothing. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Try this....
It's from APK Mirror, @Venom0642 posted the link https://forum.xda-developers.com/showpost.php?p=71105438&postcount=263
Had the same issue a couple days ago. Still not resolved. Any luck with a fix? The suggestion above not working for me.
Thanks.
Today, my phone rebooted on its own... happens every few days for seemingly no reason. once it came back up, I noticed that the back and menu button, where swapped... the back button brings up my opened apps list, and vice versa.
I've tried clearing the cache, and that did nothing to fix the problem. I haven't installed anything new lately, or made any changes I can recall. phone has not been rooted.
Any idea how to fix this?
thanks guys
sunbound said:
Today, my phone rebooted on its own... happens every few days for seemingly no reason. once it came back up, I noticed that the back and menu button, where swapped... the back button brings up my opened apps list, and vice versa.
I've tried clearing the cache, and that did nothing to fix the problem. I haven't installed anything new lately, or made any changes I can recall.
Any idea how to fix this?
thanks guys
Click to expand...
Click to collapse
if you are on stock, there's an option to change this in Settings - Features
OH MY GOD!!! that was driving me CLAZY! thank you... I thought I remembered seeing that, but didn't know where... much appreciated man. !
Usually a random reboot would be a memory thing. I would start by looking at what is running and how much memory it consumes. Uninstall anything not used and disable stock apps you don't want. I sometimes find alternative apps that behave better when an app decides it wants to run by itself for no reason of your choosing.
sunbound said:
OH MY GOD!!! that was driving me CLAZY! thank you... I thought I remembered seeing that, but didn't know where... much appreciated man. !
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RobboW said:
Usually a random reboot would be a memory thing. I would start by looking at what is running and how much memory it consumes. Uninstall anything not used and disable stock apps you don't want. I sometimes find alternative apps that behave better when an app decides it wants to run by itself for no reason of your choosing.
Click to expand...
Click to collapse
I had random reboots after I DFU-unbricked my phone. I installed Marshmallow on it and tried to stay there for some time. i had random reboots every couple hours. Factory reset/installing an official update didn't work. The only thing that actually fixed my device was going the LOS way (then returning to stock).
FIrst the issue: Every day once I let my phone laying around for a couple hours, it will behave oddly and the "Always On Display" app will keep crashing and the phone will flash the screen trying to start again the app and it keeps in this loop forever until I restart it. If I try to open the phone main screen it will sometimes say "Always On Display" stopped working or "System UI" stopped working or a combination of both.
After rebooting, it works fine again for maybe another 20 to 24 hours.
Details:
This started happening one day after I changed the system language. My phone has always been in US English but I had a problem with a local app in Portuguese so I added the language and made it primary. After that I simply changed English again as primary and left Portuguese as secondary.
I don't know if this is related, but is very suspicious since when you change the language, lots of things in the UI behave differently for a while. After seeing the issue, I did remove Portuguese from the language list but I'm guessing the damage to some setting might already be done because the issue persists.
Phone: LG G6 H870
jboliveira said:
FIrst the issue: Every day once I let my phone laying around for a couple hours, it will behave oddly and the "Always On Display" app will keep crashing and the phone will flash the screen trying to start again the app and it keeps in this loop forever until I restart it. If I try to open the phone main screen it will sometimes say "Always On Display" stopped working or "System UI" stopped working or a combination of both.
After rebooting, it works fine again for maybe another 20 to 24 hours.
Details:
This started happening one day after I changed the system language. My phone has always been in US English but I had a problem with a local app in Portuguese so I added the language and made it primary. After that I simply changed English again as primary and left Portuguese as secondary.
I don't know if this is related, but is very suspicious since when you change the language, lots of things in the UI behave differently for a while. After seeing the issue, I did remove Portuguese from the language list but I'm guessing the damage to some setting might already be done because the issue persists.
Phone: LG G6 H870
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Click to collapse
Hey I did face the same problem... I changed the theme and it stopped happening... Usual with high contrast themes they crash
Just give it a clean wipe and restore, see how that goes
Deadman26 said:
Hey I did face the same problem... I changed the theme and it stopped happening... Usual with high contrast themes they crash
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Click to collapse
I was really hoping for this to work, but it doesn't...
Thanks anyway
BulleT0o said:
Just give it a clean wipe and restore, see how that goes
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Click to collapse
Of course that will work, but is exactly what I'm trying to avoid here.
jboliveira said:
I was really hoping for this to work, but it doesn't...
Thanks anyway
Click to expand...
Click to collapse
Sorry bro...
Juste delete systemUI app and always on display app data or factory rest. Make sur u are on last update
Hi!
I'm having the same problem. I just came around at the 15th January. The first days it happend once a day. Now every 3-4 days.
I tried wiping the cache, but it didn't help. We are also discussing this topic at a german android forum. Someone reported there, that even a factory reset didn't help. The error occurs some days later again.
I suspect it's due to an app update, which is causing the problem.
Yesterday I tried to delete the systemUI ans AoD App data, like @KarimAssiakh suggested. Now I have to wait, if it will happen again.
Has anyone else found a working solution?
It's me again.
Deleting the System-UI and AlwayOnDisplay data didn't help. I'm still getting the error every 3-4 days.
I'm trying to avoid a factory reset. I also read in an other forum, that a factory reset won't help. The issue came back after some days. Maybe it's caused by an app update.
Has anyone found a solution to solve this problem?
Interceptor16 said:
It's me again.
Deleting the System-UI and AlwayOnDisplay data didn't help. I'm still getting the error every 3-4 days.
I'm trying to avoid a factory reset. I also read in an other forum, that a factory reset won't help. The issue came back after some days. Maybe it's caused by an app update.
Has anyone found a solution to solve this problem?
Click to expand...
Click to collapse
I downgraded and upgraded again through lgup
Deadman26 said:
I downgraded and upgraded again through lgup
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Wow, nice to hear. Thanks!
I have some questions to understand what you did exactly. Maybe I will try it in the next days.
After the down- and upgrade the error didn't occur any more? How many days ago did you do the reset and how long was your device running after that? Because the error only occurs after 3-4 days at my phone. Maybe your just in this range?
Did you install all your apps again and made the same settings like before or do you use a different setup now? Did you use a full backup with the LG tools for your apps, settings etc?
Is your AlwaysOnDisplay activated? It seems that the AlwaysOnDisplay is causing the problem.
It would be great to hear from you again.
Thanks!!!
Interceptor16 said:
Wow, nice to hear. Thanks!
I have some questions to understand what you did exactly. Maybe I will try it in the next days.
After the down- and upgrade the error didn't occur any more? How many days ago did you do the reset and how long was your device running after that? Because the error only occurs after 3-4 days at my phone. Maybe your just in this range?
Did you install all your apps again and made the same settings like before or do you use a different setup now? Did you use a full backup with the LG tools for your apps, settings etc?
Is your AlwaysOnDisplay activated? It seems that the AlwaysOnDisplay is causing the problem.
It would be great to hear from you again.
Thanks!!!
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Click to collapse
Bro not one's I've got the error... After I did the process... As far as I remember when the error used to occur I had to restart the device altogether.. Yeah download you're region kdz and lguppercut
Seems I am late to the party because this happened to me also. Have you guys tried the solution below? Posted by someone who goes by the handle XGXGXGX over at Android Central
XGXGXGX
Same thing happened to me, the file size of the photo is too big. Did a hard reset and cleared phone cache and it didn't work.
The fix: Go to:
Settings
> Applications
>Press Menu Button (3 dots in the top right corner)
>Choose "Show System Apps"
>Always On Display
>Force Stop
> Clear Data
>Clear Cache
This worked for me. Got info from another forum with instruction to only clear Cache, but that didn't work, so I did all of the above instead and it worked. I have the T-Mobile version.
Obviously the G6 has Always-on display Provider and Always-on display apps you will have to drill into , stop, and clear cache.
I've tried it and I will report my findings...