Database Users

Anyone else having LOTS of crashing and bugs lately?

I'm on the latest non-rooted stock. Lately, I've been having lots of serious bugginess and slowdown, crashes, all sorts of issues. I've had this tab since 3 week after it came out, so it's been a while. I've though about wiping it and starting over, but I don't know if that will fix my problems, and doing so will force me to have to reconfigure EVERYTHING, since Google still allows us no local data backup system and their supposed cloud data backup seems to only remember minor settings, and often doesn't work at that.
(seriously, you'd think they would at least offer some sort of explanation about how it works, what it backs up, or even just let you log into their services and see what's been backed up. very odd for a cloud computing company to be inferior to the iPad's backup system right now....)
I honestly don't want to root, because I keep seeing posts about glithces and serious malfunctions resulting, and honestly I don't have time to deal with it, I've rooted 3 phones and it's just a pain to unroot for updates, hope it gets rooted agains, without bugs, etc.
So, does anyone know what the cause of these problems may be, if it would be fixed by wiping and restarting, any other ways to fix it, etc.?

Making a backup now will only backup your issue
Sounds like a rogue app is causing your issues.. Chances are if you did a backup. then reset your device. If you restore a backup you will put the problem back..
Its not that much to allow google to reinstall your purchased apps back from market after a data wipe. I say go for a tablet reset.
Then consider a backup before you have a Issue.
Good Luck

Would be helpful to know what problems you've had and in what programs.

Reset to factory dude...
You loose all settings, apps, but at least you come back on a fresh tablet without anything making trouble.
I got a weird problem a week ago after updating the leaked version of ICS my tablet was starting, then after unlock screen, between 1s to 1mn of playing (not game, just using the tablet like usual) the tablet was rebooting...
tried many times... to see what happenned..
so I go fast as flash and reach RESET TO FACTORY
and VOILA... problem solved.

I'm in similar boat with you, I'm on the latest stock, and have some problems. I did a hard reset, as soon as I setup my google account, google push some settings back, even the wifi settings. But nothing really got fixed. I have map crash like crazy, and I got a new problem that the gps logo in info tab at bottom kept blinking, while I had nothing running. Really got tired with all these problems. I thought I didn't install too many apps other than some basic google's apps. Somebody pointed to the Latitude for the gps logo, but I didn't have that on at all, not logged in. I found enter/exit navigation sometime will help.

[Q] Google account action required

I've been getting a notification for months now that says "Google account action required." I've tried clicking it, and every time I do my phone reboots. I've installed several factory rom updates since, and every time I do I always wipe my phone, religiously. I contacted Google and they said "boot to safe mode and wipe the cache"...well herp derp, guess what a factory restore does?
Google basically threw their arms in the air and told me they have no idea, then passed me along to LG. LG told me they want to RMA the device...but as you can probably guess, I'm 100% against having no phone for a month while they install a factory rom, exactly like I've done several times.
I've done a little research, and I've never found anything that helps. Most people are running devices from other OEMs and they say unlinking an account from the OEMs app works, and it only happened after updating to 4.4.x. Well guess what? We don't have that sort of app, and it's been happening since 4.2.x, and has happened to me immediately after reinstalling a factory image before I restored any data at all, and after signing in to my Google account. So it's narrowed down to the core android firmware or my account. Since I have thousands of apps, gmail, G+, photos, contacts, etc, etc, etc, wiping my account is NOT an option.
Anyone have any intelligent suggestions, unlike those I got from LG and Google? I'm so tired of my phone rebooting for absolutely no reason!!
Edit:
sorry, i'm retarded...I didn't even list my specs at all lol
AOSP 4.4.2 factory rom
Trinity Kernel for 4.4
xposed (but it happened before xposed even was a thing, I'm just listing it for completeness)
NO mods, additions, add-ons, etc. I'm running a 100% pure factory image, with the exception of xposed...and that runs on top.
Just for the fun of it I just did a nandroid backup, did a FULL wipe (including userdata partition) and reflashed a fresh factory 4.4.2 image, signed into google, rebooted, and 10 minutes later the notification came back. When I clicked it my phone rebooted.

I had this a few times when I had a wifi connection but no actual connection to the Internet. (orange connection status) when my network became a little more stable it went away I think.
Sent from my Nexus 4, want to know my current project? Check http://team-fun.eu

anyone have any ideas?

bump

Honestly no idea, normally that notification is from an account issue. Either the password changed or account frozen due to incorrect logins. I take it you can log in fine on a PC? Would be interesting to see what happens if you sign in on another mobile device. Pretty much impossible that this is caused by a hardware fault and if it persists through flash or even a factory reset it indicates it's to do with the account. I'd try disabling backup and restore for your phone, maybe the restore process is bringing back your error.

DrFredPhD said:
Honestly no idea, normally that notification is from an account issue. Either the password changed or account frozen due to incorrect logins. I take it you can log in fine on a PC? Would be interesting to see what happens if you sign in on another mobile device. Pretty much impossible that this is caused by a hardware fault and if it persists through flash or even a factory reset it indicates it's to do with the account. I'd try disabling backup and restore for your phone, maybe the restore process is bringing back your error.
Click to expand...
Click to collapse
That's not a bad idea, thanks.
I've started scanning all my installed apps, but I have a bunch, so I haven't finished. so far nothing.

hp420 said:
That's not a bad idea, thanks.
I've started scanning all my installed apps, but I have a bunch, so I haven't finished. so far nothing.
Click to expand...
Click to collapse
Do you use Google my tracks? If so open it. And accept the Google account you want associated. That's the only time I've seen it happen.
Sent from my Nexus 4 using Tapatalk

Warbuff said:
Do you use Google my tracks? If so open it. And accept the Google account you want associated. That's the only time I've seen it happen.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
I've never heard of My Tracks

This just started happening on my phone, PA 4.6 beta rom. Signed then about 30 mins later asking to sign in again.

Constant random reboots (already did factory reset)

Hey guys,
HALP
Is there a good way to pinpoint exactly why my phone random reboots? So far I've already done a factory reset and it hasn't helped. Even with only installing basic apps (google apps, twitter/insta/snapchat/evernote)
Even with none of those apps installed, it would still reboot.
Tonight my phone was at 48%, I picked it up, sent a text message, put it down, picked it back up and it was on the Google splash screen rebooting.
I downloaded Catlog, will that help diagnose, and what should my settings be?
Thank you so much in advanced for any help yall can provide
PS, my phone has always been stock and never modded in any way.

xxxdc5 said:
Hey guys,
HALP
Is there a good way to pinpoint exactly why my phone random reboots? So far I've already done a factory reset and it hasn't helped. Even with only installing basic apps (google apps, twitter/insta/snapchat/evernote)
Even with none of those apps installed, it would still reboot.
Tonight my phone was at 48%, I picked it up, sent a text message, put it down, picked it back up and it was on the Google splash screen rebooting.
I downloaded Catlog, will that help diagnose, and what should my settings be?
Thank you so much in advanced for any help yall can provide
PS, my phone has always been stock and never modded in any way.
Click to expand...
Click to collapse
Have you tried flashing the factory images, along with formatting the internal storage? Factory reset was a good idea, flashing the factory images is the next step. Do that and don't install any apps, if the problem remains then you're probably dealing with a hardware failure.

xxxdc5 said:
Hey guys,
HALP
Is there a good way to pinpoint exactly why my phone random reboots? So far I've already done a factory reset and it hasn't helped. Even with only installing basic apps (google apps, twitter/insta/snapchat/evernote)
Even with none of those apps installed, it would still reboot.
Tonight my phone was at 48%, I picked it up, sent a text message, put it down, picked it back up and it was on the Google splash screen rebooting.
I downloaded Catlog, will that help diagnose, and what should my settings be?
Thank you so much in advanced for any help yall can provide
PS, my phone has always been stock and never modded in any way.
Click to expand...
Click to collapse
Is your case "accidentally" holding down the power button? This was my issue.

Boot the phone in safe mode and check if the phone still does a constant reboot... in case it does.. there might be some hW issue as you already got the factory reset part going...
SENT... isn't that enough

Thanks for all the responses. I ended up losing patience and sending it back to my phone insurance for testing/replacement. They were the last to take it apart for a screen repair so I'm hoping to pin any hardware issue on them and they'll replace it under the warranty of the insurance plan I purchased with them.
If they offer me a definitive diagnosis I'll update as well.
Cheers

Help.... Pokemon Go bricked my phone.

I'm going to Copy and Paste a conversation between a girl who tried to help me and all the stuff I've done so far... any help would be great. Issues started upon download of Pokemon go....
Hi Aubry
This would also be faster to chat this way
Yeah, thanks for the help, btw
No problem
I like to help when I can
So, if you already have that message after the card is removed, it's possible you have malware
It's also possible that will the latest android update, something unexpected happened with your phone
Tech support is 99% troubleshooting
lol, yeah, I know
I'm just not as tech savvy yet, I wanna be..
If the memory card is out and you still get that message, I'm leaning toward the latest update acting up
That would make sense...
I had an update forced on me 2 nights ago, I think. Happened without my consent
So that's why I think it may be likely
Is the battery still out?
No, it won't turn on at all without a battery in
Even connected to power
That's a little odd. That might happen if you have a hardware problem but irrelevant to the current issue
Let's try this..... can you get it to turn off, perhaps by taking out battery? Wait a minute (or a few if you want to be safer) and then immediately upon Power up, go into safe mode by hitting home + volume up + power at the same time, holding for maybe 10 seconds
That may throw it out of the loop and into actually recovering itself
I got into safe mode previously by holding power + down
Should I do that or what you said?
There are several modes
lol, k
The combinations are android specific overrides
They're used for different purposes
We want to break the cycle, get out of a loop and begin to recover
You could alternatively do a factory reset, but you lose EVERYTHING that way, so I prefer to exhaust all possible options before recommending that
The main idea is that you have a soft brick, which is recoverable
I already did a factory reset earlier today
That didn't cause any change?
So anyway, now I'm Android System Recovery
It still was having the same issues yeah.. nt as bad at first, but once I put in the mem card, and it started installing my apps and stuff...
Same old BS
Hmmmm
If it's installing apps from the memory card that can be malware
I don't think it was, cause when I did the reset, I took the memory card out to protect my data.
My pictures and stuff
And it stayed out for a while.
Right but malware is code. So if the card itself contains the code, it will continue to install even if it stays out a while
If I'm understanding correctly
It gave me a few hiccups, this has stopped, that has stopped.. but then it worked ok. I was like Oh! It's good! Let's reinstall! ... and back to crap..
If it is malware, the second you put in the infected card, it installs
So if you put the card in the trouble starts, correct?
Sorry if I'm misunderstanding. It's a little harder to fully understand when the device isn't in hand ?
Sooooooo I should save my pictures off the card and reformat?
If you place the card into a computer (presumably with an adapter, if it's microsd), you run possible risk of infection. I would run a virus scan on the card itself, but outside the phone
If you can save the pictures, that's ideal. In the future, consider google backups to the cloud or amazon prime photos
Well, I tok out the card. Then I did a factory reset.... it gave me a FEW of the annoying "this has stopped" or that has stopped, but I don't remember what, now.... It started installing stuff, but some programs it refused to. Clean Master, Pokemon Go.. it gave me error code -504. Then I forced some and it seemed like they were working ok and installing, so I figured maybe I was just DLing too much all at once. So I went back and put in my mem card in, and it froze. rebooted, and **** went to pot again.
I had Google Drive, but it kept filling up my phone's hard drive and prevented me from doing stuff, DLing more.. I had to clear all the data.
Hmmm
I'm lookin up error code
kk
-504 is specific to memory and data collision
Basically, one aplication said "I want to be king of the playground" the firmware said the same thing and they shoved themselves off the playground and both broke their arms
My analogies are bad at 2am
Anyways, when this happens, it's also related to the Google account data having issues with software
Ultimately, the Google services framework needs to be cleared
But how to do that without being able to boot is the problem
I can boot.. kinda.
But it freezes up quick
Right, but the associations and cache will freeze ir
Exactly
Who is your carrier?
Straight Talk
Ah.
That may be trickier
A regular kiosk usually has the software that overrides this to fix the firmware
Like,most of the time, it gets to the "A service of Straight Talk Wireless" and stopps there
Yeah that can't boot fully
You can't get into the settings, right?
(and I am really sorry for my typos, my husband is a slob and his keyboard on this laptop is filled with gunk.)
I can, sometimes~! I can try
If you can get into settings, the cache could be cleared
So just reboot normally?
If you can
But you likely need to be in a recovery mode
Hmm. Would it be best to go into safe mode for this or normal?
The developer resource says:
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
..one question... will that kill my data in Pokemon Go.
If you could get into recovery mode, which is holding down power + home + DOWN volume, that may work best
No
Go data is all server side
Whew, ok
In theory, it should never be lost
Ok, hang on, gonna try this
(Thank you SO much for all the help)
If the above steps don't work, a second "easy" method is de authenticate you, meaning remove your accounts
The recovery mode gives me the option to wipe the cache a head of time, should I do that too?
Yes
Absolutely
Deleting cache is our goal
Ok, now it's updating andriod.. but stopped cause I'm at 12 percent battery
Oh that's no good
If the battery is too low it might quit
Did it give you the low battery message?
No stayed on
I mean, told me the battery is low but
Ok, in settings
Hang on
Oh great I thought you mean it forced itself off
It HAS done that before, but not right now currently
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
Ok, so I'm in settngs, applications, but I have Application Manager.
Ok
Might vary depending on version
When I go there it gives me a list
Ok what do you see?
Do you know what phone and android version you are running, by the way?
Android System Webview, ANT Radio Service, AANT+ Plugins Service, AVG Antivirus, BatteryDoctor, my apps.
I might have it memorized in the deep recesses of my brain
That's my device right now
You need google services framework
It may or may not be totally alphabetical
clearing the cache did seem to help though..Ok, so I need Google Play services? I found that
Ok great!
Now.....
Hit clear data and then after clear cache
Those buttons
Ok, so when I tap it it won't show it to me. It goes back to the Applications main menu
When you tap services?
Yeah
That's interesting
Can you try again?
it acts like it wants to, and then gets kicked back out
Sure hold on
Yeah same thing.
Ok try going to Google play store instead in that list
Something is preveting it.
It might be malware or issue with the firmware
Same thing with Google Play... or any app
Google play store is the name of the app
Yeah, I know
I tried it with a few of them randomly too
You should click on that and then attempt to clear that data
Its not letting me access any of them
Ok new plan
Go to “Settings”-> “Accounts”-> “Google” -> Select “Your Account”
Go to “Menu”and Select “Remove Account”, and then “Add Your Account”.
Now “Restart”your mobile device and try to perform update or download.
Ok, so delete my account or services?
If it doesn't say remove, you can delete
that won't delete my gmail and everything right? ?
I sure it won't but just making sure
Well your Gmail will still be on the server assuming you didn't pull it down
I probably sound like the typical idiot here.. yeesh
And delete it on the server
Nah
Then it should be ok
I won't do that, had the account for like 20 years lol
Ah ok
It wants to open it with Chrome or Internet?
Chrome is fine
I hate "internet"
....and now "Unfortunately, Chrome has stopped."
That is unfortunate
Please turn on airplane mode
Airplane on
Ok we are going to wait a minute now
kk
For fun, let's go back into that app list and try clearing that cache again
While airplane is off
Also, if it's late, I can also send you messages later
I'm a 3rd shifter, I'm fine if you are
Yeah I couldn't really sleep
And just tried while Airplane was on, no dice, same BS
Try restarting while in airplane mode
You can hold power
And then restart
Ok
Ok, booted fine
Yay
Now once it's rebooted you can take out of airplane mode and see if the data can now be cleared
Now it won't go into the application list at all
That's sad
Ok time to try something else
On the settings screen, can you find "backup and restore"?
Backup and reset...
Yep that
Ok, in it, now what?
We can try a factory reset from here.
But before you do that
Already did this earlier but sure. XD
Hmm?
Uncheck the boxes that save the app data
So uncheck "Back Up My Data" and "Automatic Restore"?
Yes
You will lose your phone data
That's fine. I know what I need
But at this point, without installing firmware to fix it, it's pretty much the best bet
Is it normal when rebooting the phone it keeps the old apps up and running? I don't remember it doing this previously but it's been doing that lately
Alright.. So factory reset time yes?
I think so
The factory reset should wipe everything
But again, if firmware was badly enough affected you would need more than this
And it might possibly be better to get a new phone, depending on factors considered
But at least the most common solutions were tried
Ok
Welp, got to the tracfone screen... and it's stuck.
What do we mean by stuck?
Frozen?
Whatever is in there, it's in there good
Yeah. It does three boot screens. 1, the Galaxy Grand Prime screen. Then the Pretty Samsung one with the musical tone. Then the Tracfone screen, then it boots. Since these problems started, it will often freeze on the Tracfone one.. cause after a few seconds the screen will dim. And then it boots.. but like, before I took my husband to work.. it was still froze there. I had to pull the battery, cause it wouldn't move. Though, just now it did finally
If it is incapable of factory reset, it's the kernel. That really would have to be handled by the dealer who sold the phone (if under warranty and they feel like replacing it) or doing things that void the warranty anyway
Well, looks like it finally got to boot...
huh.
If it moves, I would say to give it a little more time
That's good news
We are hoping it's not the kernel
....and I selected English, and "Unfortunately, Settings has stopped"...
That might not be a huge problem if it progresses
Settings might be fussy but it can be overlooked for now
Does it look like a factory reset took place?
Like it's new without apps, data, etc?
Same start up and "Welcome!" screen from last time.. but now that I select English it won't go past it. Keeps saying settings stopped.
Oh. That's different than settings stopping on the home screen
Yeah, it's acting like I just bought the phone
If settings are failing to load during language selection and you can't get to the home screen, you can try takin out battery for 10 minutes and then try rebooting and trying again
If it still fails to work after 24 hours (sometimes if you leave it alone long enough it'll work) I'd go to where you bought it with proof of purchase and hope they'll help get a new one
Ok, battery removed. Is it possible it's an overheat issue? Cause when we were playing Pokemo Go Friday night, my phone froze.. and when I booted it the screen went black, and lines went through it, like it lost connection to the MB or something
I've had issue like that with like, DS lites when the ribbon cable gets crunched.. but...
It's possible the hardware overheated, but because it boots, it's not necessarily a gonner
I've taken very good care of this phone, no hard drops or water...
It seems it's definitely a firmware and software issue
If there is a malfunction and it overheats from processing too much at once, that is possible
If the memory can't handle it and it's overloaded
Ok. Cause when that happened it was hot as ****.. and that's when most of these issues really started
I was having the "stopped" messages but only about my SMSs
If it was hot out that is definitely a possibility then
Leave it alone for as long as you can. Maybe all night and up to 24 hours
And those started literally after Pokemon Go.. I would have to stop Pokemon Go cause it would freeze a lot, I don't know if that did anything
But all this happened after I started playing it.
The game may not be good for the phone
Honestly, a lot of the pay as you go phones are not really suitable for mucj processing
I've dealt with a lot of them
They sometimes have trouble with games
I would absolutely submit a bug ticket with Niantic
I soft bricked my phone (and recovered it) because of pokemon having an issue during a specific sequence in game play. It definitely has bugs
I warned friends about it and that other phones may not be recoverable. It really depends on many factors
I've noticed it allowed me to install it on both my tabley (really crappy NextBook from WalMart) and my husband's phone (LG Fuel) and it won't run on either.. I figured, 200 dollar phone, it should be able to handle it....
It ran fine, but now.. and it sucks cause this is how I run my etsy, is this expensive brick
For the record, I have now tried yet a third factory reset. Now my phone won't even get past set-up. Any help would be amazing...

On an unofficial capacity, I think your phone may have been google account locked. This commonly happens when you forget to remove your google account before factory resetting the phone. You will know if your phone is google account locked by holding Volume up button + Power Button + Home Key, then when you get blue screen press volume up button, If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). You can send it in to your phone dealer for them to send back to Samsung for repairs, however you seem to live in the U.S so I don't know their policies. I live in Canada and work as a part-time Samsung repair technician and our policy is to unlock the google lock and factory reset then return to phone company. However, that is not covered under warranty so we do it as a sort of "customer service" capacity.

Jonny W said:
-snip- , If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). -snip-
Click to expand...
Click to collapse
It is FRP, not FAP, it means Factory Reset Protection.
Well, if that is the case, on the setup you will get a window telling you to choose the WI-FI you want to connect to. Do it, then try to log in with your gmail account (This "gmail" account must be the same one you used last time otherwise it will not work.

Phone randomly wiped itself

Hey all,
Yesterday I reached for my phone as it was charging untouched next to me, and the screen said Android is updating, or whatever it says for example after the install of a new rom and the apps are all updated. Then once it was done all my data and settings were gone, like it factory reset randomly. I still have my pictures and downloads etc, but all sms and call logs, homescreen settings etc were gone and I was signed out of all my apps, like after a factory reset.
The past few weeks or maybe even months I was also having the issue of the phone randomly freezing up, necessitating a reboot, but then all would be well. This could happen when the phone was in my pocket, or even mid stream of a podcast for example. My phone is the Z force and I typically have a battery mod attached as well.
Anyone have any idea what could have happened? How to avoid it happening again? If there's any hope to recover my old data or settings?
Thanks in advance for any help offered.

Do you have an SDCard? Formatted as internal?

fr4nk1yn said:
Do you have an SDCard? Formatted as internal?
Click to expand...
Click to collapse
Yes, that's right. Things like my pictures and downloads are still there, but no data. My apps are there, but not my settings for example.

cenobite138 said:
Yes, that's right. Things like my pictures and downloads are still there, but no data. My apps are there, but not my settings for example.
Click to expand...
Click to collapse
I had that on first reboot after the nougat update, and again after a couple of security updates. It happened to a few others and Motorola blamed the sdcard.
Try formatting after backing up.
My issue seemed to fix itself.

fr4nk1yn said:
I had that on first reboot after the nougat update, and again after a couple of security updates. It happened to a few others and Motorola blamed the sdcard.
Try formatting after backing up.
My issue seemed to fix itself.
Click to expand...
Click to collapse
Glad to hear I'm not the only one, and that yours seems all good now. I think for now I'll cross my fingers and take your advice and format if it happens again. Thanks for the reply.

Happened to me today
Lost all my settings, Nova theme settings, sound settings, ringers, alerts. All my apps are still installed, but I have to log back into everything.
This sucks.