Database Users

rebooted itself at home screen

I have researched this and could not find anything that applies. A few minutes ago after moving through several home screens but not selecting anything and no apps selected, I set the device down and lo and behold it had apparently rebooted without having been turned off and without the usual tmobile etc. happening on screen and was in the final stages of reboot with the Galaxy logo. This had to have happened in a matter of 1 or 2 seconds or less. I am stock but have rooted with the one click root. I have removed some bloat ware but nothing else has been done and only removed what was considered safe on other threads such as the bootup sound and telenav, amazon mp3 etc. This was all done about a week ago with no apparent issues and the device was operating in its usual smooth fashion. Prior to this I have had no issues except for the GPS. Is this something I should be concerned about and does anyone know what could have caused this? Any and all comments will be appreciated.

Delete all personal data, cache, after that it should turn on completely, but market may not work, you may need to download google apps, the same thing happen to me when I open google maps, the whole thing frooze on me
Sent from my SGH-T959 using XDA App

iwillkillyou said:
Delete all personal data, cache, after that it should turn on completely, but market may not work, you may need to download google apps, the same thing happen to me when I open google maps, the whole thing frooze on me
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
If you do this, make sure you back up everything because your resetting your phone!
Sent from my messenger rabbit

Can't seem to wipe this Spring Galaxy Tab

I've been given a Galaxy Tab by my office to play with for a while for some various development projects we have coming up and to evaluate its use. Initially another employee had it, but he quickly lost interest.
Problem is, his Gmail account has been tied in as the primary account for the system, so I can't use my own Market apps, etc. No biggy, I'll just wipe it, right? First I tried a data wipe from recovery, but despite claiming to be successful after a reboot it's still got his account in there. So then I did Privacy/Factory data reset, but that mostly just reboots into Recovery where I do the same thing again and still fail to wipe his data off the device. I then pulled the memory card and formatted it and also reset with it out, but no improvement. I finally downloaded the stock image and flashed it with ODIN and STILL his account remains.
So... any thoughts on what I could be missing here? I just want this thing back to pure stock so I can put my own account in and work with it as though it were new.

I am having the EXACT same issue on a Verizon Tab...
No one has been able to help me.
http://forum.xda-developers.com/showthread.php?t=929999

Glad I'm not alone, but sorry to see you've not gotten anywhere either. This seem absurd...

Agreed. I thought I was the only one.. It just doesn't make sense.. I flashed mine using heimdall and still the same issue. The only problem is that mine force closes when you do anything.. So if I can't restore the software on this it's absolutely no good to me.

Yeah, same here. Nearly none of the apps functions now after the reset. This is absurd.

I'm in the same boat. It's very frustrating. Sprint was not able to help me. All he could do was walk me through the factor reset. I downloaded a Market app that bugged out something and now I'm getting quite a few force closes.

I just notice that if I merely restart this thing is loses all changes I made since I last restarted it, adding back any apps I uninstalled, removing accounts and WiFi settings I installed, etc. This is screwy. Wondering if there's a hardware problem with the flash memory.

TurboFool said:
I just notice that if I merely restart this thing is loses all changes I made since I last restarted it, adding back any apps I uninstalled, removing accounts and WiFi settings I installed, etc. This is screwy. Wondering if there's a hardware problem with the flash memory.
Click to expand...
Click to collapse
Listen to this, even more crazy than that... After my last unsuccessful wipe, I decided to just uninstall all of the applications. I just did another factory restore for the heck of it. Now ALL of the applications I uninstalled are back!.. AFTER the factory restore!
I think the only sure way to fix the problem is to get a zip file of the stock firmware and load it through the recovery screen.
Edit: since it put the applications back on there, I decided to try your situation. I uninstalled all of them, turned off the Tab and then back on. All applications are back.

sasiki said:
Listen to this, even more crazy than that... After my last unsuccessful wipe, I decided to just uninstall all of the applications. I just did another factory restore for the heck of it. Now ALL of the applications I uninstalled are back!.. AFTER the factory restore!
I think the only sure way to fix the problem is to get a zip file of the stock firmware and load it through the recovery screen.
Edit: since it put the applications back on there, I decided to try your situation. I uninstalled all of them, turned off the Tab and then back on. All applications are back.
Click to expand...
Click to collapse
It seems incapable of now making permanent changes to the flash memory. This is really screwy and annoying.

I am having the exact same issues. We are all in the same boat.. I have a $30 reward if anyone can fix this..

Any updates from the others with this problem?

I received 2 more Tabs today for my sales reps. They both work fine as far as factory restore. I noticed that the bad one goes to the boot loader when I initiate the restore through the Android software. The new ones do not. They format and reboot back into the operating system. Sprint is going to exchange the bad one.

sasiki said:
I received 2 more Tabs today for my sales reps. They both work fine as far as factory restore. I noticed that the bad one goes to the boot loader when I initiate the restore through the Android software. The new ones do not. They format and reboot back into the operating system. Sprint is going to exchange the bad one.
Click to expand...
Click to collapse
Thanks for the comparisons. Mine also goes to Recovery mode when I initiate a data wipe, so clearly it's the same situation. I'll have to see how mine was acquired and whether an exchange is an option.

Anyone else having LOTS of crashing and bugs lately?

I'm on the latest non-rooted stock. Lately, I've been having lots of serious bugginess and slowdown, crashes, all sorts of issues. I've had this tab since 3 week after it came out, so it's been a while. I've though about wiping it and starting over, but I don't know if that will fix my problems, and doing so will force me to have to reconfigure EVERYTHING, since Google still allows us no local data backup system and their supposed cloud data backup seems to only remember minor settings, and often doesn't work at that.
(seriously, you'd think they would at least offer some sort of explanation about how it works, what it backs up, or even just let you log into their services and see what's been backed up. very odd for a cloud computing company to be inferior to the iPad's backup system right now....)
I honestly don't want to root, because I keep seeing posts about glithces and serious malfunctions resulting, and honestly I don't have time to deal with it, I've rooted 3 phones and it's just a pain to unroot for updates, hope it gets rooted agains, without bugs, etc.
So, does anyone know what the cause of these problems may be, if it would be fixed by wiping and restarting, any other ways to fix it, etc.?

Making a backup now will only backup your issue
Sounds like a rogue app is causing your issues.. Chances are if you did a backup. then reset your device. If you restore a backup you will put the problem back..
Its not that much to allow google to reinstall your purchased apps back from market after a data wipe. I say go for a tablet reset.
Then consider a backup before you have a Issue.
Good Luck

Would be helpful to know what problems you've had and in what programs.

Reset to factory dude...
You loose all settings, apps, but at least you come back on a fresh tablet without anything making trouble.
I got a weird problem a week ago after updating the leaked version of ICS my tablet was starting, then after unlock screen, between 1s to 1mn of playing (not game, just using the tablet like usual) the tablet was rebooting...
tried many times... to see what happenned..
so I go fast as flash and reach RESET TO FACTORY
and VOILA... problem solved.

I'm in similar boat with you, I'm on the latest stock, and have some problems. I did a hard reset, as soon as I setup my google account, google push some settings back, even the wifi settings. But nothing really got fixed. I have map crash like crazy, and I got a new problem that the gps logo in info tab at bottom kept blinking, while I had nothing running. Really got tired with all these problems. I thought I didn't install too many apps other than some basic google's apps. Somebody pointed to the Latitude for the gps logo, but I didn't have that on at all, not logged in. I found enter/exit navigation sometime will help.

Help.... Pokemon Go bricked my phone.

I'm going to Copy and Paste a conversation between a girl who tried to help me and all the stuff I've done so far... any help would be great. Issues started upon download of Pokemon go....
Hi Aubry
This would also be faster to chat this way
Yeah, thanks for the help, btw
No problem
I like to help when I can
So, if you already have that message after the card is removed, it's possible you have malware
It's also possible that will the latest android update, something unexpected happened with your phone
Tech support is 99% troubleshooting
lol, yeah, I know
I'm just not as tech savvy yet, I wanna be..
If the memory card is out and you still get that message, I'm leaning toward the latest update acting up
That would make sense...
I had an update forced on me 2 nights ago, I think. Happened without my consent
So that's why I think it may be likely
Is the battery still out?
No, it won't turn on at all without a battery in
Even connected to power
That's a little odd. That might happen if you have a hardware problem but irrelevant to the current issue
Let's try this..... can you get it to turn off, perhaps by taking out battery? Wait a minute (or a few if you want to be safer) and then immediately upon Power up, go into safe mode by hitting home + volume up + power at the same time, holding for maybe 10 seconds
That may throw it out of the loop and into actually recovering itself
I got into safe mode previously by holding power + down
Should I do that or what you said?
There are several modes
lol, k
The combinations are android specific overrides
They're used for different purposes
We want to break the cycle, get out of a loop and begin to recover
You could alternatively do a factory reset, but you lose EVERYTHING that way, so I prefer to exhaust all possible options before recommending that
The main idea is that you have a soft brick, which is recoverable
I already did a factory reset earlier today
That didn't cause any change?
So anyway, now I'm Android System Recovery
It still was having the same issues yeah.. nt as bad at first, but once I put in the mem card, and it started installing my apps and stuff...
Same old BS
Hmmmm
If it's installing apps from the memory card that can be malware
I don't think it was, cause when I did the reset, I took the memory card out to protect my data.
My pictures and stuff
And it stayed out for a while.
Right but malware is code. So if the card itself contains the code, it will continue to install even if it stays out a while
If I'm understanding correctly
It gave me a few hiccups, this has stopped, that has stopped.. but then it worked ok. I was like Oh! It's good! Let's reinstall! ... and back to crap..
If it is malware, the second you put in the infected card, it installs
So if you put the card in the trouble starts, correct?
Sorry if I'm misunderstanding. It's a little harder to fully understand when the device isn't in hand ?
Sooooooo I should save my pictures off the card and reformat?
If you place the card into a computer (presumably with an adapter, if it's microsd), you run possible risk of infection. I would run a virus scan on the card itself, but outside the phone
If you can save the pictures, that's ideal. In the future, consider google backups to the cloud or amazon prime photos
Well, I tok out the card. Then I did a factory reset.... it gave me a FEW of the annoying "this has stopped" or that has stopped, but I don't remember what, now.... It started installing stuff, but some programs it refused to. Clean Master, Pokemon Go.. it gave me error code -504. Then I forced some and it seemed like they were working ok and installing, so I figured maybe I was just DLing too much all at once. So I went back and put in my mem card in, and it froze. rebooted, and **** went to pot again.
I had Google Drive, but it kept filling up my phone's hard drive and prevented me from doing stuff, DLing more.. I had to clear all the data.
Hmmm
I'm lookin up error code
kk
-504 is specific to memory and data collision
Basically, one aplication said "I want to be king of the playground" the firmware said the same thing and they shoved themselves off the playground and both broke their arms
My analogies are bad at 2am
Anyways, when this happens, it's also related to the Google account data having issues with software
Ultimately, the Google services framework needs to be cleared
But how to do that without being able to boot is the problem
I can boot.. kinda.
But it freezes up quick
Right, but the associations and cache will freeze ir
Exactly
Who is your carrier?
Straight Talk
Ah.
That may be trickier
A regular kiosk usually has the software that overrides this to fix the firmware
Like,most of the time, it gets to the "A service of Straight Talk Wireless" and stopps there
Yeah that can't boot fully
You can't get into the settings, right?
(and I am really sorry for my typos, my husband is a slob and his keyboard on this laptop is filled with gunk.)
I can, sometimes~! I can try
If you can get into settings, the cache could be cleared
So just reboot normally?
If you can
But you likely need to be in a recovery mode
Hmm. Would it be best to go into safe mode for this or normal?
The developer resource says:
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
..one question... will that kill my data in Pokemon Go.
If you could get into recovery mode, which is holding down power + home + DOWN volume, that may work best
No
Go data is all server side
Whew, ok
In theory, it should never be lost
Ok, hang on, gonna try this
(Thank you SO much for all the help)
If the above steps don't work, a second "easy" method is de authenticate you, meaning remove your accounts
The recovery mode gives me the option to wipe the cache a head of time, should I do that too?
Yes
Absolutely
Deleting cache is our goal
Ok, now it's updating andriod.. but stopped cause I'm at 12 percent battery
Oh that's no good
If the battery is too low it might quit
Did it give you the low battery message?
No stayed on
I mean, told me the battery is low but
Ok, in settings
Hang on
Oh great I thought you mean it forced itself off
It HAS done that before, but not right now currently
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
Ok, so I'm in settngs, applications, but I have Application Manager.
Ok
Might vary depending on version
When I go there it gives me a list
Ok what do you see?
Do you know what phone and android version you are running, by the way?
Android System Webview, ANT Radio Service, AANT+ Plugins Service, AVG Antivirus, BatteryDoctor, my apps.
I might have it memorized in the deep recesses of my brain
That's my device right now
You need google services framework
It may or may not be totally alphabetical
clearing the cache did seem to help though..Ok, so I need Google Play services? I found that
Ok great!
Now.....
Hit clear data and then after clear cache
Those buttons
Ok, so when I tap it it won't show it to me. It goes back to the Applications main menu
When you tap services?
Yeah
That's interesting
Can you try again?
it acts like it wants to, and then gets kicked back out
Sure hold on
Yeah same thing.
Ok try going to Google play store instead in that list
Something is preveting it.
It might be malware or issue with the firmware
Same thing with Google Play... or any app
Google play store is the name of the app
Yeah, I know
I tried it with a few of them randomly too
You should click on that and then attempt to clear that data
Its not letting me access any of them
Ok new plan
Go to “Settings”-> “Accounts”-> “Google” -> Select “Your Account”
Go to “Menu”and Select “Remove Account”, and then “Add Your Account”.
Now “Restart”your mobile device and try to perform update or download.
Ok, so delete my account or services?
If it doesn't say remove, you can delete
that won't delete my gmail and everything right? ?
I sure it won't but just making sure
Well your Gmail will still be on the server assuming you didn't pull it down
I probably sound like the typical idiot here.. yeesh
And delete it on the server
Nah
Then it should be ok
I won't do that, had the account for like 20 years lol
Ah ok
It wants to open it with Chrome or Internet?
Chrome is fine
I hate "internet"
....and now "Unfortunately, Chrome has stopped."
That is unfortunate
Please turn on airplane mode
Airplane on
Ok we are going to wait a minute now
kk
For fun, let's go back into that app list and try clearing that cache again
While airplane is off
Also, if it's late, I can also send you messages later
I'm a 3rd shifter, I'm fine if you are
Yeah I couldn't really sleep
And just tried while Airplane was on, no dice, same BS
Try restarting while in airplane mode
You can hold power
And then restart
Ok
Ok, booted fine
Yay
Now once it's rebooted you can take out of airplane mode and see if the data can now be cleared
Now it won't go into the application list at all
That's sad
Ok time to try something else
On the settings screen, can you find "backup and restore"?
Backup and reset...
Yep that
Ok, in it, now what?
We can try a factory reset from here.
But before you do that
Already did this earlier but sure. XD
Hmm?
Uncheck the boxes that save the app data
So uncheck "Back Up My Data" and "Automatic Restore"?
Yes
You will lose your phone data
That's fine. I know what I need
But at this point, without installing firmware to fix it, it's pretty much the best bet
Is it normal when rebooting the phone it keeps the old apps up and running? I don't remember it doing this previously but it's been doing that lately
Alright.. So factory reset time yes?
I think so
The factory reset should wipe everything
But again, if firmware was badly enough affected you would need more than this
And it might possibly be better to get a new phone, depending on factors considered
But at least the most common solutions were tried
Ok
Welp, got to the tracfone screen... and it's stuck.
What do we mean by stuck?
Frozen?
Whatever is in there, it's in there good
Yeah. It does three boot screens. 1, the Galaxy Grand Prime screen. Then the Pretty Samsung one with the musical tone. Then the Tracfone screen, then it boots. Since these problems started, it will often freeze on the Tracfone one.. cause after a few seconds the screen will dim. And then it boots.. but like, before I took my husband to work.. it was still froze there. I had to pull the battery, cause it wouldn't move. Though, just now it did finally
If it is incapable of factory reset, it's the kernel. That really would have to be handled by the dealer who sold the phone (if under warranty and they feel like replacing it) or doing things that void the warranty anyway
Well, looks like it finally got to boot...
huh.
If it moves, I would say to give it a little more time
That's good news
We are hoping it's not the kernel
....and I selected English, and "Unfortunately, Settings has stopped"...
That might not be a huge problem if it progresses
Settings might be fussy but it can be overlooked for now
Does it look like a factory reset took place?
Like it's new without apps, data, etc?
Same start up and "Welcome!" screen from last time.. but now that I select English it won't go past it. Keeps saying settings stopped.
Oh. That's different than settings stopping on the home screen
Yeah, it's acting like I just bought the phone
If settings are failing to load during language selection and you can't get to the home screen, you can try takin out battery for 10 minutes and then try rebooting and trying again
If it still fails to work after 24 hours (sometimes if you leave it alone long enough it'll work) I'd go to where you bought it with proof of purchase and hope they'll help get a new one
Ok, battery removed. Is it possible it's an overheat issue? Cause when we were playing Pokemo Go Friday night, my phone froze.. and when I booted it the screen went black, and lines went through it, like it lost connection to the MB or something
I've had issue like that with like, DS lites when the ribbon cable gets crunched.. but...
It's possible the hardware overheated, but because it boots, it's not necessarily a gonner
I've taken very good care of this phone, no hard drops or water...
It seems it's definitely a firmware and software issue
If there is a malfunction and it overheats from processing too much at once, that is possible
If the memory can't handle it and it's overloaded
Ok. Cause when that happened it was hot as ****.. and that's when most of these issues really started
I was having the "stopped" messages but only about my SMSs
If it was hot out that is definitely a possibility then
Leave it alone for as long as you can. Maybe all night and up to 24 hours
And those started literally after Pokemon Go.. I would have to stop Pokemon Go cause it would freeze a lot, I don't know if that did anything
But all this happened after I started playing it.
The game may not be good for the phone
Honestly, a lot of the pay as you go phones are not really suitable for mucj processing
I've dealt with a lot of them
They sometimes have trouble with games
I would absolutely submit a bug ticket with Niantic
I soft bricked my phone (and recovered it) because of pokemon having an issue during a specific sequence in game play. It definitely has bugs
I warned friends about it and that other phones may not be recoverable. It really depends on many factors
I've noticed it allowed me to install it on both my tabley (really crappy NextBook from WalMart) and my husband's phone (LG Fuel) and it won't run on either.. I figured, 200 dollar phone, it should be able to handle it....
It ran fine, but now.. and it sucks cause this is how I run my etsy, is this expensive brick
For the record, I have now tried yet a third factory reset. Now my phone won't even get past set-up. Any help would be amazing...

On an unofficial capacity, I think your phone may have been google account locked. This commonly happens when you forget to remove your google account before factory resetting the phone. You will know if your phone is google account locked by holding Volume up button + Power Button + Home Key, then when you get blue screen press volume up button, If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). You can send it in to your phone dealer for them to send back to Samsung for repairs, however you seem to live in the U.S so I don't know their policies. I live in Canada and work as a part-time Samsung repair technician and our policy is to unlock the google lock and factory reset then return to phone company. However, that is not covered under warranty so we do it as a sort of "customer service" capacity.

Jonny W said:
-snip- , If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). -snip-
Click to expand...
Click to collapse
It is FRP, not FAP, it means Factory Reset Protection.
Well, if that is the case, on the setup you will get a window telling you to choose the WI-FI you want to connect to. Do it, then try to log in with your gmail account (This "gmail" account must be the same one you used last time otherwise it will not work.

Phone automatically installing unwanted apps!

I just traded my sprint lg v20 for this verizon lg g6 vs988 yesterday because I needed a gsm unlocked phone. Now I finally got a phone my son card works in but I've been up all night trying to fix this issue.
Seemingly at random the phone just starts installing "random" apps that I've never used before. Some of them include
Go90
Wish
Yelp
Yahoo mail
And several others I can't remember at the moment but I'm sure ill be reminded soon. I keep uninstalling them and they keep coming back. By the manner which they are installed on sure they are not normal bloatware. They download silently in the background even while I have an active foreground download going.
I've googled the issue and found no resolution. I also noticed the phone charges ridiculously slowly. The phone was also on an outdated firmware with a security patch from 2017. The built in system update would not detect any update for the phone. I had manually download and install the latest update on the computer last night.
After doing this with a completely fresh factory reset these apps were still installing themselves. I then used verizons pc upgrade assistant again and did a firmware repair but skipped the phone backup step so I again would be starting fresh. Again these app's keep installing themselves.
It seems to be on some kind of interval. After so much time that the phone is running it suddenly install another random app or apps I've never heard of before, then after so long all of a sudden some more different apps suddenly appear.
I also tried malwarebytes and of course it says nothing is wrong. Can someone please help me get this sorted?

Which firmware you have?, maybe it would be the best to flash clean stock firmware with LG UP.
You can find latest kdz here..
https://lg-firmwares.com/lg-vs988-firmwares/

16a download via verizon upgrade assistant. Would reflashing the kdz via lg up do anything different than verizon upgrade assistant?
Ps I had to retype this message 3 times because half way through typing chrome just shut down for no apparent reason.

Finance
Groupon
EBay
Were can I download latest version of lg up. I only found one old for g4 and one that said 1.8.8.0 but wanted me to login.

Suspicious. What I do to prevent problems like this is to disable all apps possible, including googles apps and the Play store crap. Then go in to each app within settings and deny data access to them, clear the data and deny all hardware access that makes sense. For example, Groupon would not need microphone access so that access is removed. I think only the Contacts app has the phone permissions. It takes some time, but worth it. Reboot after you are done and re-check because sometimes the settings don't seem to stick. Maps will still work without Google Services. Using Android_x86 in a VM, trusted apps are downloaded in a virtual machine and then put on the sd card and then installed on the phone. I'm not a very trusting person Its suspect that the "Emergency Alert" app has access to everything and I can't deny microphone or any other access for it.

I think it may have been the app named "app flash" that was doing it. Its apparently the app verizon added that by default sits on the left side of the home screen. I disabled it from my home screen first while setting up my phone after reset but left app flash active. Its supposed to be some kind of assistant app that recommends apps to install and acts as a hub for all your other apps.
So far I haven't had anything else auto install(nothing visible anyways). After uninstalling all the 10 or so apps that were installed they haven't come back yet. Hopefully it stays that way and nothing malicious going on in the background.
Anyone please link me latest lg up? Still like to a complete fresh firmware install just to be safe. One that will completely wipe everything and install the os fresh.

I think it may have been the app named "app flash" that was doing it. Its apparently the app verizon added that by default sits on the left side of the home screen. I disabled it from my home screen first while setting up my phone after reset but left app flash active. Its supposed to be some kind of assistant app that recommends apps to install and acts as a hub for all your other apps.
So far I haven't had anything else auto install(nothing visible anyways). After uninstalling all the 10 or so apps that were installed they haven't come back yet. Hopefully it stays that way and nothing malicious going on in the background.
Anyone please link me latest lg up? Still like to a complete fresh firmware install just to be safe. One that will completely wipe everything and install the os fresh.

Both my wife and I have had that happen. The apps we got were Big Farm, TMZ, and some other crappy game.
Our phones are unlocked and rooted, so I immediately did a bare-metal refresh - wiped everything including system and internal storage, and did a complete stock flash from recovery. Since then we have kept "Install from unknown sources" and "Auto-update" both set OFF, and have had no further issue.