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Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
Click to expand...
Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
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Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
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Click to collapse
well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
Click to collapse
Fixed with the update to KitKat!
Posted via Tapatalk
Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
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Click to collapse
I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.
Ok, so I just bought the note 3 as an upgrade from my note 2. I set up the phone and came to make a call when I soon realized that the bar on top is ALWAYS green. It should be black until someone answers then it turns green and when the person hangs up it turns red. It's a small bug but it's rather frustrating. And also, before the set up was call, video call, message. On the note 3 its video call, call, message which is a bit confusing. Please help. I'm new to this whole thing. Thanks in advance
Not with me any such issues. Never experience even
Sent from Samsung Galaxy Note 3.
If you like my post hit thanks .
I read a few other forums with the same issue so I figured it might be a setting option. Thanks for the quick reply. I called the store I got the phone from and they said they can't help...
dinaki81 said:
I read a few other forums with the same issue so I figured it might be a setting option. Thanks for the quick reply. I called the store I got the phone from and they said they can't help...
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This happened to me when I first got my note. It went away after I disabled T-Mobile lookout mobile security. It may have just been a coincidence though.
brildenlanch said:
This happened to me when I first got my note. It went away after I disabled T-Mobile lookout mobile security. It may have just been a coincidence though.
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Click to collapse
Thanks for the reply. I tried that and sadly the problem still occurs. I called Samsung and they said it was a problem with the update that will be fixed soon. I asked all my friends and they said the problem occurred after the update. This is what happens when you live in a non civilised country...
dinaki81 said:
Thanks for the reply. I tried that and sadly the problem still occurs. I called Samsung and they said it was a problem with the update that will be fixed soon. I asked all my friends and they said the problem occurred after the update. This is what happens when you live in a non civilised country...
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I blame Samsung and their stupid Touchwiz UI. I got 4.4 on November 25th on my Nexus and 4.4.2 a week later. Yet here we are on near $800 phones and we don't even have 4.4 yet. Bunch of baloney. Might be getting a Nexus 6 instead of a Note 4 if they keep this up.
brildenlanch said:
I blame Samsung and their stupid Touchwiz UI. I got 4.4 on November 25th on my Nexus and 4.4.2 a week later. Yet here we are on near $800 phones and we don't even have 4.4 yet. Bunch of baloney. Might be getting a Nexus 6 instead of a Note 4 if they keep this up.
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Click to collapse
I agree, simplest thing they could do is give us a non buggy phone after spending that kind of money. Well, hopefully the new update will fix this issue. Does anyones screen keep flickering on and off? The lights keep dimming on its own. Checked all the options and everything is off. Seems like the new update is needed today before tomorrow
dinaki81 said:
I agree, simplest thing they could do is give us a non buggy phone after spending that kind of money. Well, hopefully the new update will fix this issue. Does anyones screen keep flickering on and off? The lights keep dimming on its own. Checked all the options and everything is off. Seems like the new update is needed today before tomorrow
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Click to collapse
I thankfully don't have this problem. Chrome always opens to a totally black page when I click it from the dock, then as soon as I go to scroll, the page will appear. Nothing going on with the actual screen brightness though.
dinaki81 said:
I agree, simplest thing they could do is give us a non buggy phone after spending that kind of money. Well, hopefully the new update will fix this issue. Does anyones screen keep flickering on and off? The lights keep dimming on its own. Checked all the options and everything is off. Seems like the new update is needed today before tomorrow
Click to expand...
Click to collapse
When the phone is changing brightness that's because of the hardware. If your phone is really working hard on something it will dim the display to get extra power for the hardware. Don't have brightness on max if you would like to avoid this. It's a supersmart solution by Samsung.
(Seriously man, I can't post a link!)
www[dot]youtube[dot]com/watch?v=ux-YzGq-vSA
(phew... that was a huge hassle)
That should give you an idea on my somewhat weird and strange problem on my LG G2.
So, I have had my G2 since 2014, has worked surprisingly very well with very very little problems. But just recently I upgraded to Lolipop, was fine for a day or so and this problem suddenly appears. Initially, I was checking my phone and browse the internet, as usual, then I was surprised that my screen moved and jumped like crazy (exactly shown in the video). I was first baffled with this and wondering "what the hell is wrong?". Alright, so I soft reset my phone straight away after that and... Still the same problem. From that time I had been thinking that this could be a serious problem.
The problem started yesterday and is still there even now (with smaller frequency), now I want this to be fixed and I don't know where should I begin. I don't think it's the update that caused this because it was fine for a day or so and no one else got this problem (after updating). I am seeking for your help, anyone?
refil said:
(Seriously man, I can't post a link!)
www[dot]youtube[dot]com/watch?v=ux-YzGq-vSA
(phew... that was a huge hassle)
That should give you an idea on my somewhat weird and strange problem on my LG G2.
So, I have had my G2 since 2014, has worked surprisingly very well with very very little problems. But just recently I upgraded to Lolipop, was fine for a day or so and this problem suddenly appears. Initially, I was checking my phone and browse the internet, as usual, then I was surprised that my screen moved and jumped like crazy (exactly shown in the video). I was first baffled with this and wondering "what the hell is wrong?". Alright, so I soft reset my phone straight away after that and... Still the same problem. From that time I had been thinking that this could be a serious problem.
The problem started yesterday and is still there even now (with smaller frequency), now I want this to be fixed and I don't know where should I begin. I don't think it's the update that caused this because it was fine for a day or so and no one else got this problem (after updating). I am seeking for your help, anyone?
Click to expand...
Click to collapse
did not see the video am just suggesting.. could it be that your phone its refurbished
http://forum.xda-developers.com/lg-g2/general/warning-to-people-bought-phones-ebay-t2991195
raptorddd said:
did not see the video am just suggesting.. could it be that your phone its refurbished
http://forum.xda-developers.com/lg-g2/general/warning-to-people-bought-phones-ebay-t2991195
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Sorry, but I don't think so. I have never got this problem before, the phone's touchscreen isn't behaving erratically at all. It also have been updated to KitKat from Jelly bean before and there is no similar problem whatsoever. Works 100% fine. And I can tell you that my phone was new, not refurbished... Well, it may be but if I got the phone from a retailer as 'new' then the chances of my phone being refurbished is very very low. There is still a possibility though, how can I check this without doing difficult works? Thanks
refil said:
Sorry, but I don't think so. I have never got this problem before, the phone's touchscreen isn't behaving erratically at all. It also have been updated to KitKat from Jelly bean before and there is no similar problem whatsoever. Works 100% fine. And I can tell you that my phone was new, not refurbished... Well, it may be but if I got the phone from a retailer as 'new' then the chances of my phone being refurbished is very very low. There is still a possibility though, how can I check this without doing difficult works? Thanks
Click to expand...
Click to collapse
In case it is, only seeing model number on motherboard only, pay no attention to other parts...
i just watched video. it seems like your screen maybe damaged or if it has ribbon cable. maybe remove it and clean it or maybe loose.. just as suggestion.. not sure what could be.
raptorddd said:
In case it is, only seeing model number on motherboard only, pay no attention to other parts...
i just watched video. it seems like your screen maybe damaged or if it has ribbon cable. maybe remove it and clean it or maybe loose.. just as suggestion.. not sure what could be.
Click to expand...
Click to collapse
Now it's the the third day and it's still there... I am actually thinking that it's to dangerous to open it myself... I think I'm going to bring it to LG service centre. Thanks for helping!
refil said:
Now it's the the third day and it's still there... I am actually thinking that it's to dangerous to open it myself... I think I'm going to bring it to LG service centre. Thanks for helping!
Click to expand...
Click to collapse
I had this problem since 1 year ago too. until now the screen is still jumping but at a low rate unless i watch video or play game than it will jump slightly more often. Any update after you bring it to the service centre?
Sorry for the stupidly long update, I have only just given the phone to LG on Wednesday. I'll update this thread when I get the phone back.
Got it fixed early last month. Sorry for the late update.
Look at the video to see how horrible the reflection is. There's no way a Google update will fix this. I know why they told.you to wait, so that by the time an " update" comes out, the phone will be outside of the return period.
https://youtu.be/p5E-fwp0IrE
flex360 said:
Look at the video to see how horrible the reflection is. There's no way a Google update will fix this. I know why they told.you to wait, so that by the time an " update" comes out, the phone will be outside of the return period.
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Poor design, camera looks pretty far back from glass panel and you get a reflection off the lens on the glass. Maybe an anti-reflective coating would of been useful.
I guess I'll be returning it. It's unacceptable for a phone I spent 950 to have.
flex360 said:
I guess I'll be returning it. It's unacceptable for a phone I spent 950 to have.
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Click to collapse
But the camera on the Pixel is supposed to be the best smartphone camera of all time. :laugh:
I must be lucky cause I've never gotten the glare video or pictures.
evocalante said:
I must be lucky cause I've never gotten the glare video or pictures.
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Me neither. Not even pointing at the sun
tigercranestyle said:
me neither. i've tried my best to replicate the problem, but nada.
never mind that though. this is a big ol' conspiracy for google to get us outside of our return dates!!1one! definitely plausible. :laugh: seriously, android already has a couple of blackeyes from yesterday's chinese malware report and samsung's note 7 gaff. again, never mind that. google wants to further stain android's image by conspiring to get us past our return dates. this is true folks.
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Well if Google sold us defective products I'm sure they would have to replace
It's definitely a weird issue indeed. I literally try to force this to happen every time I read about it and have not been able to yet. Not saying it doesn't exist though, just that I've never seen it. I've had the phone for a couple weeks now.
A software update can help fix this. I haven't had the issue myself. But I had an old point and shoot that had this issue and a firmware update corrected the issue.
Sent from my Pixel XL using Tapatalk
sdelcegno said:
A software update can help fix this. I haven't had the issue myself. But I had an old point and shoot that had this issue and a firmware update corrected the issue.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
A software update isn't going to fix a damn thing in video mode - Google themselves have said this.
Are Google going to release a revised version of device?
sc-uk-88 said:
Are Google going to release a revised version of device?
Click to expand...
Click to collapse
That would be ideal. My guess is they may "silently" implement is as a hardware revision for new phones. Only time will tell.
Hey all! Firstly, thanks in advance for any help or guidance. I have had two 6p's, and i love them. I don't even want any other phone.. But there is this issue where the network will cut from LTE down to no service and you cannot fix it without restarting the phone. It starts off slow, maybe once a day.. then it starts happening more and more, till its unusable. Has anyone else experienced this? I have tried returning it to factory and everything. Google store replaced it once, but that was it, now they say they won't replace it again because it's outside the 3 month warranty :/\
small edit:
Just talked to Huawei tech support to try and get it replaced.. Long story short, they wont, but at the end of the call, the guy talked all quietly and told me "If you get another one of these, do not install the updates for it!" he then went on to telling me that it is only suppose to work in Europe right now and the phone is not capable of supporting it for the US. He didn't go into too much more detail other than that, but i found it kind of funny and odd...
Mrtoye said:
Hey all! Firstly, thanks in advance for any help or guidance. I have had two 6p's, and i love them. I don't even want any other phone.. But there is this issue where the network will cut from LTE down to no service and you cannot fix it without restarting the phone. It starts off slow, maybe once a day.. then it starts happening more and more, till its unusable. Has anyone else experienced this? I have tried returning it to factory and everything. Google store replaced it once, but that was it, now they say they won't replace it again because it's outside the 3 month warranty :/\
small edit:
Just talked to Huawei tech support to try and get it replaced.. Long story short, they wont, but at the end of the call, the guy talked all quietly and told me "If you get another one of these, do not install the updates for it!" he then went on to telling me that it is only suppose to work in Europe right now and the phone is not capable of supporting it for the US. He didn't go into too much more detail other than that, but i found it kind of funny and odd...
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Click to collapse
i have had this problem too it was always fixed by reflashing the factory image just follow this guide https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928 its guide 10 and 11, also the 6p does not have a 3 month warranty it has a 1 year warranty so you can tell google that also i think it has a 15 month warranty from huawei
billycar11 said:
i have had this problem too it was always fixed by reflashing the factory image just follow this guide https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928 its guide 10 and 11, also the 6p does not have a 3 month warranty it has a 1 year warranty so you can tell google that also i think it has a 15 month warranty from huawei
Click to expand...
Click to collapse
the device was given to me as a replacement device. replacement devices are 90 days. Funny part is, huawei pulled up the warranty and the phone google sent me, had an expired manufactures warranty by the time i got it ha.
same exact issues? it would just show no service from LTE and wouldn't come back unless restarting eh? Ill try the guide you posted. thanks!
Mrtoye said:
the device was given to me as a replacement device. replacement devices are 90 days. Funny part is, huawei pulled up the warranty and the phone google sent me, had an expired manufactures warranty by the time i got it ha.
same exact issues? it would just show no service from LTE and wouldn't come back unless restarting eh? Ill try the guide you posted. thanks!
Click to expand...
Click to collapse
yes same issue it would show a little x.
but the replacements should not void the rest of your warranty is that a new thing i rmaed my nexus 6 like 6 times over the whole life of the warranty they never reset my 1 year warranty or told me once you get this rma you only have 90 day thats junk i would just tell them your original warranty is still valid if you need rma but reflash will probably fix it
Just wanted to give a small update--I tried going back to factory using the latest factory images found in the link/thread above. That did not work for me, I still had the same issues. So, following the warning from the huawei rep, I tried factory images from the last 6.0.1 version... This worked for me. I ran it for a day with no issues until I thought I would try running an updated 7.1.2 custom ROM (SAOSP) with the latest bootloader but keep the old 6.0.1 radio.... This has been working for a solid day so far. I hope this has been the fix and I hope it helps someone else. I have noticed no decrease in network strength compared to before the issues started .
Last note: it might be in my head, but I have noticed a decrease in phone temperature (physically) , since using the old radio.
Mrtoye said:
Just wanted to give a small update--I tried going back to factory using the latest factory images found in the link/thread above. That did not work for me, I still had the same issues. So, following the warning from the huawei rep, I tried factory images from the last 6.0.1 version... This worked for me. I ran it for a day with no issues until I thought I would try running an updated 7.1.2 custom ROM (SAOSP) with the latest bootloader but keep the old 6.0.1 radio.... This has been working for a solid day so far. I hope this has been the fix and I hope it helps someone else. I have noticed no decrease in network strength compared to before the issues started .
Last note: it might be in my head, but I have noticed a decrease in phone temperature (physically) , since using the old radio.
Click to expand...
Click to collapse
Just flashed back to the old radio not not because of losing signal but the cooler running you mentioned. Playing videos in chrome makes it go nuclear hot, been banging my head against the wall trying to figure out why hopefully this helps. Thanks
elevatorguy said:
Just flashed back to the old radio not not because of losing signal but the cooler running you mentioned. Playing videos in chrome makes it go nuclear hot, been banging my head against the wall trying to figure out why hopefully this helps. Thanks
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Have you noticed any differences ? Please tell me I'm not crazy lol
Mrtoye said:
Have you noticed any differences ? Please tell me I'm not crazy lol
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Click to collapse
The little I've used it so far it seems to be cooler, will know for sure when I go to work tomorrow night and get bored. Will let you know for sure after that.
Sounds like you have Sprint