Hi,
I have screen burn in/retention issue on my device( the one where notification bar icons get glued and slightly visible, yup that).
I have read on several Lenovo forums , tutorials of fixing it, and xda that it can't be fixed for non-rooted users.
I am currently using Blue Screen Filter for eye care at 10% of Grey colour, face no problem in that.
BUT
I want a permanent solution, not some software to hide that effect. My question is:
IF I ROOT, Unlock Bootloader, and change RGB values via Kernel manager as suggested as a FIX, is it a permanent solution?
IF I DON'T DO ANYTHING, Will the screen burn/retention issue spread from notification to whole of the screen? I'm really worried, that's the case i can sell the phone right away.
PLEASE HELP!
Bro if your phone is in warranty then visit the service centre and ask for screen replacement they will do it for free of cost if it is in warranty otherwise they will ask you to pay some amount If you are not willing to go to sc then unlock bootloader flash a custom rom like lineage os or something go to display in setting and change the values of RGB to less than 100 percent screen burn will be gone.. My suggestion is visit the service centre and change it
:good:
iamsreekesh said:
Bro if your phone is in warranty then visit the service centre and ask for screen replacement they will do it for free of cost if it is in warranty otherwise they will ask you to pay some amount If you are not willing to go to sc then unlock bootloader flash a custom rom like lineage os or something go to display in setting and change the values of RGB to less than 100 percent screen burn will be gone.. My suggestion is visit the service centre and change it
:good:
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Click to collapse
See thars the problem , phone is not under warranty anymore , only if i had observed this 2onths ago then service centre would be an option , and i read in so many threads even after replacing screen , the issue still persists , so does rooting solve the problem?
cool.gautam said:
See thars the problem , phone is not under warranty anymore , only if i had observed this 2onths ago then service centre would be an option , and i read in so many threads even after replacing screen , the issue still persists , so does rooting solve the problem?
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Click to collapse
Nope it does not. I'm also trying to find a solution . The screen replacement is just 40 € on eBay though.
Inviato dal mio Moto G4 utilizzando Tapatalk
Cheez2553 said:
Nope it does not. I'm also trying to find a solution . The screen replacement is just 40 € on eBay though.
Inviato dal mio Moto G4 utilizzando Tapatalk
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Click to collapse
If i dont root my device , i maybe can sell this and get Moto g3 or any phone around 7000rs , i fi root it , i cant sell it. So tgats ehy was worried and wanted to confirm if changinf rgb was permanent solution
cool.gautam said:
See thars the problem , phone is not under warranty anymore , only if i had observed this 2onths ago then service centre would be an option , and i read in so many threads even after replacing screen , the issue still persists , so does rooting solve the problem?
Click to expand...
Click to collapse
This phone was first launched (available for purchase) on 17th May 2016. Your warranty would've expired 4 days ago, if you are one of those unlucky few who bought it immediately.
Are you sure your warranty is void when it has barely been a year since the phone was released in the first place? Do double check your bill or something.
That's not a screen "burn", it's retention. As far as I saw on mine, only affects the notification bar. For me appeared only after I flashed the "N". Since I have unlocked the bootloader and rooted at 1 month since purchase, I have installed EX kernel under N (for root).
Changed the screen RGB colors to 240 (applies at boot) and got rid of the retention.
Related
Trying to find out if my cases are just really bad luck or are there really issues with the touch screen on the HERO!
Bought my phone in October 2009 and now have the bring in the phone for the 5th time to HTC. My son has also an Hero and he faces the same problems.
Symptoms:
- lower region no or very bad response, almost unable to use the backspace in sms
- about 9 mm from the bottom the whole screen no response
- screen starts flipping/switching between the different menu screens
For my phone the lcd already 3 times replaced and for my son once.
When I brought in my phone last time I asked them if there where people like me who have the same problems with the touch screen and they assured me there where no screen problems!!!
I really getting tired of going to HTC service centre and have to wait one week before my phone comes back, last time even almost 2 weeks.
I do like the phone but with these kind of problems I wonder just bad luck or is there something wrong with the design?
Didn't drop the phone once, would say I am a heavy user including mobile network sharing function.
Use stock rom and have installed facebook and yahoo. Don't even dear to put the phone in my pocket because I am afraid that would cause the problems.
Who has similar experience and is willing to share. Would like to find out more before I send a big complain letter to HTC?
5-May Update:
Today received a brand new Hero from HTC. All new except the back cover
hope this one last a bit longer
Thanks
Theo, Singapore
Many people have had this problem. Mine was sent to HTC, 3 months ago or so. Haven't had the problem since.
Maybe your repair-center uses the wrong (old) acreens.
Mine was sent to HTC Belgium. I live in the Netherlands.
same here...got my phone about 3 month ago...I had loaded alot apps when I first got the phone. and the lower part of screen was DEAD at one point. Hard reset that's all I did and works fine for the last few months
tkrewinkel, mach2005, have you flashed a custom ROM or smth? (threkwinkel i know you mention that u've used a stock rom.. but your not clear if you've used a custom ROM and revert back to the stock one .. )
The problem does not apear when the screen is cold. After a while when the screen is at full brightness it gets warmer and the problem gets worse. HTC told me that they had to repair a lot of devices and it is a common hardware-problem. This has absolutely NOTHING to do with the ROM-version you are on!
same for me here, sending the phone right now to htc
DSF said:
tkrewinkel, mach2005, have you flashed a custom ROM or smth? (threkwinkel i know you mention that u've used a stock rom.. but your not clear if you've used a custom ROM and revert back to the stock one .. )
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Why did you ask that question ? Do you think that custom ROM may cause that problem with our hero screen ?
I had the same issue and posted earlier in the forum..i never installed custom rom but for some reason the screen wasnt responsive enough and had a tough time sending mails n msgs..returned it to htc and got it repaired.
my hero is working perfectly and looking fwd to the 2.1 update
sebxd said:
Why did you ask that question ? Do you think that custom ROM may cause that problem with our hero screen ?
Click to expand...
Click to collapse
I wanted to know if this is related somehow to unofficial ROMS.. but it seems it's not.. thanks serenity373!
Why did you ask that question ? Do you think that custom ROM may cause that problem with our hero screen ?
Click to expand...
Click to collapse
I wanted to know if this is related somehow to unofficial ROMS.. but it seems it's not.. thanks serenity373!
Click to expand...
Click to collapse
Yeah i know...in my case it appeared just after changing my rom...i had an overclocked kernel...
I think i'm gonna use my warranty..
:sad:
I had exactly the same issue in the region of the screen you stated (bottom right). It has been repaired once so far. I hope it doesn't happen every few months!
Can we have on general thread for these touch screen problems.
It is a common issue i believe. I want to know if the htc phones that were send for repairs came across the same problem again?
I have been having these random reboots for a long time with my WM 6.5, even before using Android and I decided to finally send it to repair since it's under warranty after resetting it. But here's the thing, unrelated to these symptoms, the phone dropped once and the digitizer cracked. Not so bad, it's just one line in he middle and you can hardly see it if you look at a certain angle, otherwise the touch and lcd react fine. I am afraid the repair team will try to blame the random reboots on the crack. How do you think I should approach them with this as I know they can find any excuse to make me pay. I haven't told them about the crack yet, during the phone support the tech guy noted Booting Failure (sometimes it fails to boot up even and have to remove battery for 10min) in the description. The pick up is next week.
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
OrionCarl said:
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
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Click to collapse
what was the problem with yours originally?
screen fault....do a search for HTC customer service, wont find many good ones..
OrionCarl said:
screen fault....do a search for HTC customer service, wont find many good ones..
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well to be fair, your problem is related to the screen itself. But I can understand your frustration. I called them today and they said they can't guaranty anything they have to look at the device first so I am going to write a letter explaining the situation hoping it will be taken into account.
dont expect them to be curtious, best of luck!
Hi All,
I rooted and installed the android revolution ROM last week and lastnight I stood on my note 2 which has messed up the screen. I can see about 1/10th of the screen. If it gets sent back for repair am I screwed? I was going to install a stock ROM and reset the counter using chainfires software but this will be near impossible.
Any advice?
One would think that they'll realise that a broken screen cannot be caused by a modified ROM.
However I doubt that standing on the screen is covered by warranty anyway so either way I think you'll have to pay for repair
Cloudane said:
One would think that they'll realise that a broken screen cannot be caused by a modified ROM.
However I doubt that standing on the screen is covered by warranty anyway so either way I think you'll have to pay for repair
Click to expand...
Click to collapse
I have the phone insured so they will either repair it or replace it. If it gets sent back for repair I'm hoping they don't check if the phone is rooted and send it back saying we will not repair as it has been rooted. I think i'll just have to take my chances.
Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
Click to expand...
Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
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Click to collapse
well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
Click to collapse
Fixed with the update to KitKat!
Posted via Tapatalk
Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
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Click to collapse
I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.
Hi all, I need some help from you guys.
I read all about voiding warranty if I root my device but something happened to my nexus that I find too akward.
A couple weeks ago, I sent my Nexus to repair due to faulty gps.
It would not recieve any signal. I installed many different ROMs, wiped it, tryed factory image from Google themselves without any success. So I decided to send my Nexus to warranty. Before sending it in I installed the factory image once again and relocked the bootloader.
As I bought my device froma reseller (FNAC) I did not send it directly to ASUS. I went to FNAC instead.
The problem is that today I recieved a SMS from FNAC saying that the brand (ASUS) did not accept my device under warranty.
I am wondering what could possibly go wrong. I am a bit worried about all this as I am 100% sure I took all the precautions to unroot my device. I know it had a factory image from Google and the only thing I am not sure is if I relocked the bootloader.
Tomorrow I will go to FNAC to know what they have to say.
My question is, can they refuse to repair my device only because the bootloader is unlocked? I was not bricked, only the gps did not work.
Sorry for the big text, thanks in advance
Yep they can completely refuse to repair it if the bootloader is unlocked.
To begin with, you need to find out what reason Asus gave.
Any number of things are possible - for all you know, your device got dropped/damaged after it left your hands, but before it arrived at Asus. Or any of a number of other reasons.
But it would be interesting for you to follow up your OP with an account of your experience.
Try installing this
If it's not hard-bricked then try going through Clockwork Recovery (For 4.2.2)
Then download Google Apps from this webpage goo.im/gapps/gapps-jb-20130301-signed.zip
Then the GPS will work and other Google Apps just fine, and if you want you can start fresh from stock then root it again then put in the ROM (CyanogenMod 10.1 RC2 is the best one) or which ever one you want to use then install Google Apps (gapps) through Clockwork by choosing 'Add Zip' then adding the zip in the downloads folder or your nexus 7. There is though a RC3 and RC4 but I prefer RC2 get.cm/?device=grouper&type=RC
Tomorrow I'll post more info of whats going on.
Thanks for replies.
YoyoscratchMC did not understand your post..
In the guarantee card is a point where it says that unlocked devices have no longer guarantee.
Sent from my Nexus 7 using xda app-developers app
Ok guys so it had nothing to do with software.
I did setup my tablet nicely so ASUS could not complain about unlocking anything.
So the reason they refused to repair my tablet under warranty is a small scratch that cant even be called dent. It has about 1mm diameter and is more a lack of paint than a dent. The small scratch is right next to two connector (see images below) and ASUS repair team said that one connector was not there. They classified it as my fault for damaging the device.
I cannot believe that a small scratch can cause that damage. My opinion is that the connector was badly installed or was not even there at the beggining since I never tested the gps when I bought the device.
Plus the repair cost would be more than 200€, almost the price of a new Nexus. They want to replace the motherboard!
I will post the pictures that ASUS took from my device as soon as I can.
Btw, any1 knows what those connectors do?
Thanks
naoentrar said:
Btw, any1 knows what those connectors do?
Thanks
Click to expand...
Click to collapse
Those are the GPS antenna pins.
I sent my nexus 7 in because I erased the boot loader (I'm a dumb***) and they upgraded me from an 8gb to 16gb and my nexus was all banged and beat up odd they wouldn't fix yours
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2
I could not believe when they told me that they refused to repair due to a small scratch... Anyway I refused to pay for the repair budget and made a complaint to oficial authorities. I will be able to use my nexus as is while they process the complaint.
Oh and they want to replace the whole board just because it is missing 1 pin from the gps connector. Is that normal?
Thankyou all.
just sent mine with screen flicker on white/minor screen lift.. flashed stock and relocked so hope they honor my warranty...
new ones screen including touch is much better... also nice to get a fresh battery
Sent from my Nexus 7
nolook said:
just sent mine with screen flicker on white/minor screen lift.. flashed stock and relocked so hope they honor my warranty...
new ones screen including touch is much better... also nice to get a fresh battery
Sent from my Nexus 7
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Click to collapse
Hope they dont screw you like they did to me mate. GL
naoentrar said:
Hope they dont screw you like they did to me mate. GL
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Click to collapse
ya hopefully mine was bought from google play so maybe the warranty is different from the non google play ones...
Doubt it mate. It always comes down to repair companies that ASUS hires.
In my country there are many complaints with the repair service of ASUS. The company that repairs the products here for ASUS is awful. Maybe in your country it's better.