Trying to find out if my cases are just really bad luck or are there really issues with the touch screen on the HERO!
Bought my phone in October 2009 and now have the bring in the phone for the 5th time to HTC. My son has also an Hero and he faces the same problems.
Symptoms:
- lower region no or very bad response, almost unable to use the backspace in sms
- about 9 mm from the bottom the whole screen no response
- screen starts flipping/switching between the different menu screens
For my phone the lcd already 3 times replaced and for my son once.
When I brought in my phone last time I asked them if there where people like me who have the same problems with the touch screen and they assured me there where no screen problems!!!
I really getting tired of going to HTC service centre and have to wait one week before my phone comes back, last time even almost 2 weeks.
I do like the phone but with these kind of problems I wonder just bad luck or is there something wrong with the design?
Didn't drop the phone once, would say I am a heavy user including mobile network sharing function.
Use stock rom and have installed facebook and yahoo. Don't even dear to put the phone in my pocket because I am afraid that would cause the problems.
Who has similar experience and is willing to share. Would like to find out more before I send a big complain letter to HTC?
5-May Update:
Today received a brand new Hero from HTC. All new except the back cover
hope this one last a bit longer
Thanks
Theo, Singapore
Many people have had this problem. Mine was sent to HTC, 3 months ago or so. Haven't had the problem since.
Maybe your repair-center uses the wrong (old) acreens.
Mine was sent to HTC Belgium. I live in the Netherlands.
same here...got my phone about 3 month ago...I had loaded alot apps when I first got the phone. and the lower part of screen was DEAD at one point. Hard reset that's all I did and works fine for the last few months
tkrewinkel, mach2005, have you flashed a custom ROM or smth? (threkwinkel i know you mention that u've used a stock rom.. but your not clear if you've used a custom ROM and revert back to the stock one .. )
The problem does not apear when the screen is cold. After a while when the screen is at full brightness it gets warmer and the problem gets worse. HTC told me that they had to repair a lot of devices and it is a common hardware-problem. This has absolutely NOTHING to do with the ROM-version you are on!
same for me here, sending the phone right now to htc
DSF said:
tkrewinkel, mach2005, have you flashed a custom ROM or smth? (threkwinkel i know you mention that u've used a stock rom.. but your not clear if you've used a custom ROM and revert back to the stock one .. )
Click to expand...
Click to collapse
Why did you ask that question ? Do you think that custom ROM may cause that problem with our hero screen ?
I had the same issue and posted earlier in the forum..i never installed custom rom but for some reason the screen wasnt responsive enough and had a tough time sending mails n msgs..returned it to htc and got it repaired.
my hero is working perfectly and looking fwd to the 2.1 update
sebxd said:
Why did you ask that question ? Do you think that custom ROM may cause that problem with our hero screen ?
Click to expand...
Click to collapse
I wanted to know if this is related somehow to unofficial ROMS.. but it seems it's not.. thanks serenity373!
Why did you ask that question ? Do you think that custom ROM may cause that problem with our hero screen ?
Click to expand...
Click to collapse
I wanted to know if this is related somehow to unofficial ROMS.. but it seems it's not.. thanks serenity373!
Click to expand...
Click to collapse
Yeah i know...in my case it appeared just after changing my rom...i had an overclocked kernel...
I think i'm gonna use my warranty..
:sad:
I had exactly the same issue in the region of the screen you stated (bottom right). It has been repaired once so far. I hope it doesn't happen every few months!
Can we have on general thread for these touch screen problems.
It is a common issue i believe. I want to know if the htc phones that were send for repairs came across the same problem again?
Related
Does anyone else have a problem with their Titan and the keyboard? This has slowly driven me insane since I got the phone from a friend (which spent most of it's time in the box because he bought an iPhone less than a month later). Some of the keys when pressed (namely E, W, R, M, and N) repeat at least three or four times with each press. Other keys (ALT, shift, P, O) have to be pressed really hard to even register at all.
Is this a common problem with the Titans? I've personally used at least five or six, and mine is the only one to do this. Anyone have a whole keyboard for sale?!
just got a refurb that does the same thing...i don't know if they'll give me another one because of this reason though (at least not for free even though i pay $7/month). my old one with a cracked frame never did this. oh well.
I've had my Mogul for nearly 10 months now and over the last 2 this same exact problem has been getting progressively worse.
I can't send a text message without having to correcting a couple words. Forget about anything longer.
Titan Keyboard problems
I also have issues with the keyboard. have to press the keys too hard and sometimes repeatedly.
how can i solve this?
Same storey over here. Never had the problem until a couple weeks ago. I think maybe the phone just isn't made as well as I had hoped.
It's really a shame that such an expensive device starts to fail in less than a year.
yeah, it's slowly getting worse and worse, to the point where i hate text messaging people. it's pathetic that my buddy's cheapass LG enV works fine, while my originally $300 titan has the world's worst keyboard. what makes it worse is that i know they aren't all like this. we have multiple titans here at work that are great.
Well look what I found...
having the same issue. a real bummer
The attatchment in my last post corrected the problem for me. no more "how arrre youuu doing"
I'll be damned.. that fixed it! Thank you so much!
VictoryCube said:
Well look what I found...
Click to expand...
Click to collapse
dude, where'd you find that?
that is crazy. too bad(?) i got a brand new one (not refurb like i got three days ago) from the sprint store after talking to customer care. they also gave me an extra battery, charger, headset, stylus, splitter and all that good stuff from the new box they opened for me! i'll download the attachment though just in case something happens.
but please explain to me how software can correct what seems like a hardware issue?
thanks
angellt said:
dude, where'd you find that?
Click to expand...
Click to collapse
Did some searching and had some luck to find this post:
http://forum.ppcgeeks.com/showthread.php?p=251338#post251338
htc.user said:
that is crazy. too bad(?) i got a brand new one (not refurb like i got three days ago) from the sprint store after talking to customer care. they also gave me an extra battery, charger, headset, stylus, splitter and all that good stuff from the new box they opened for me! i'll download the attachment though just in case something happens.
but please explain to me how software can correct what seems like a hardware issue?
thanks
Click to expand...
Click to collapse
lucky you! i'm not sure about everyone else's keyboard problems, but mine didn't start until i upgraded the ROM (i had the original ROM until the GPS/Rev A update came out). my problem was either very coincidental, or the updated driver they used in the new ROM sucks donkey ass.
Not sure if you are describing what I have. I have something simliar, but a reboot of my phone fixes it.
have the same problem and patch above did not fix it since its a hardware problem, keyboard seems to be cheap and poorly manufactured. I just put in a request with asurion for another device. Should arrive soon
keeepinitgansta said:
have the same problem and patch above did not fix it since its a hardware problem, keyboard seems to be cheap and poorly manufactured. I just put in a request with asurion for another device. Should arrive soon
Click to expand...
Click to collapse
The multiple key issue is definitely associated with the GPS ROM updates. Now YOU might have a lemon of a phone but 99% of the people with the issues (including myself) had this start happening when we upgraded.
I am actually running the newest "unreleased" ROM now and I don't have the key issue anymore that I experienced with the first official GPS ROM they released.
i got the titan from sprint 11 months ago and i've used these roms (not in order):
RUU_TITAN_SPRINT_WWE_2.17.651.0_RS_TITAN_SPCS_1.47.01_Ship.exe
RUU_TITAN_SPRINT_WWE_3.35.651.2_RS_TITAN_3.35.04_4350H_SPCS_AM_Ship.exe
RUU_TITAN_SPRINT_WWE_3.49.651.0_RS_TITAN_3.39.10_SPCS_2.00_AM_PPST_Test.exe
RUU_TITAN_SPRINT_WWE_3[1].16.651.0_435009_RS3_27_00_SPCS_NV124.exe
dcd_titan_2.1.0_sprint.exe
dcd_titan_2.2.0_sprint.exe
dcd_titan_2.2.3_sprint.exe
dcd_titan_2.3.1_sprint.exe
dcd_titan_3.0.4_sprint.exe
dcd_titan_3.1.2.exe
Colonels GPS rom nbh.rar
Nex_3.35_no2_SPCS_SPB_FIXED2.exe
NexVision_2.3.1_02_SPCS.rar
NexVision_2.3.1_SPCS.rar
nueROM v2.0 Build 5048.rar
nueROM v2.1 build 5066.rar.rar
PPC6800SP MR 07-16-07.zip
SchS.exe
vSprint2.exe
Generic_if0ne_beta1.rar
as well as buildOS and dcd's kitchens
i never had a keyboard issue with my original titan handset using ANY of the roms...not before or after flash. i replaced it because there was a crack on the side that i was afraid would grow to damage the screen or something.
the initial refurb that they gave me was the first time i had the keyboard repeat issue. i flashed the 3.35.651.2, 3.49.651.0, dcd_titan_3.1.2.exe three times each to see if it would help...but it did not. that is why i called customer care again and they got the sprint store to hook me up with a brand new one (not refurb). i did not get a chance to see if the attached file helped the issue, but judging from what others have written, it could have helped.
i don't think the titan's keyboard is cheap. i wouldn't have bought it if i thought i was cheap (unless it was actually cheap, price-wise). tell me what an expensive keyboard on a phone feels like...what, a vertu? a tag? mobiado's cocobolo? the titan's keyboard feels pretty solid to me. i want them to release a touch pro for sprint! what's the eta on that?
fixed it
Tonight was probably the 5th time that i've looked for a fix for this annoying keyboard issue. I didn't even have to run a search, just saw the thread. Many thanks to the people who fixed this most annoying problem, since I loaded the last rom most of my friends were begining to think i was drunk all the time because i was always sending them messages just like when I was drunk... anyone have a cab to fix my drinking problem...?
Will this work for the mogul as well....I've been having these same issues with my HTC mogul.
Hello.
yesterday I had a great dislike ...
My Mega crashed the front speaker only works with headset or hands free.
I have no idea what will be.
this is what I have done and nothing helped.
1 - softreset
2 - hardreset
3 - reinstall the factory ROM
4 - softreset with the factory rom
I also reinstalled the original SPL and nothing, front speaker this completely silent ...
the phone has not even one month, and I have to send to the warranty?? please, do I really have bad luck with the HTCs?
it's already the 3 different model of HTC gets me with these weird problems ...
Someone can give me a hand?
Since I am Portuguese, excuse my English ...
Sounds to me like a hardware failure mate. get it replaced/fixed under warranty.
Uppy said:
Sounds to me like a hardware failure mate. get it replaced/fixed under warranty.
Click to expand...
Click to collapse
thanks for the support.
I think so.
I'll leave you today for the warranty.
One question, since it has not got one month of use, I'll see if it's to exchange, I was thinking to change the tattoo, it will be better?
The touch is more beautiful, but I have this to give problems ...
I've never used the tattoo, so I wouldnt know. sorry
have you tried taking out the battery for a while, then do the reset etc...? maybe, just maybe, the static electric? I dropped twice my touch2 and it fall apart big time, but, put them back and it still works, maybe I was lucky?
EnglishSoccer said:
have you tried taking out the battery for a while, then do the reset etc...? maybe, just maybe, the static electric? I dropped twice my touch2 and it fall apart big time, but, put them back and it still works, maybe I was lucky?
Click to expand...
Click to collapse
Hi,
Yes, i do that.
I already take to warranty.
now I have to Waite for at least 30 days...
the assistance of htc in Portugal sucks. (sorry) but is true.
May previous experience says that.
Never but never come back fixed, they always do some chea* and never work.
after going through a month of struggle and annoyance (the 1th month i own my hd2) finally i can use my device the way it should.
I had a lot of different problems like rebooting while is was listening to music and trying to update the weather at the same time. Hence i couldn't watch any streaming video with a reboot as a result. I thought hey let's flash a custom rom but that made the problems worse. I couldn't even finish the setup wizard .
They may seemed to be a software problem but in the end it was my mainboard. I had to live 2 months without the device before the mainboard was being replaced. But now i have 0,0 problems with energy rom
It's maybe a little sad that i can see the potential after 3 months of buying, but better be late then never
So if any of you got strange ''software'' problems i could be very likely that the mainboard is the real problem..
All i have to say to my HD2 is... Live long and prosper xD
Good to hear, that you'r phone working good now. Enjoy
where to buy a hd2 tmous mainboard ?
i bought my HD2 on ebay and after 4-5 months its freezing and rebooting .
Why don't you send it to your suppliers customer support to get a new one?!
would be great but i bought my phone on ebay and i live in Albania/Europe , so i dont have a warranty and im not a customer of Tmobile. any other solution
First of all I,d try to update firmware, radio.... What version do u have right now? are you using Android??...tell us more
Is it just me, or does the title of this thread seem to be sandwiched between the nastier bits of male anatomy?
You shouldn't love your new HD2 that much
I know it's wrong, but really, I just couldn't resist
So sorry...
how much u got ur new mainboard?
cause i got da same prop.
Phone would not vibrate at all. Confirmed this was a hardware not software issue.
Called HTC, got them to send me a shipping label to have it serviced, I'm happy.
Warranty expires next week. This is one of the first N1s ever made.
Anyway ..... today I accidentally drop it down my carpeted basement stairs and now the vibrate works. I should be happy but I'm not because now they won't fix it and this is bound to happen again and when it does I won't be under warranty any longer .......
aaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhh
tr2ride said:
Phone would not vibrate at all. Confirmed this was a hardware not software issue.
Called HTC, got them to send me a shipping label to have it serviced, I'm happy.
Warranty expires next week. This is one of the first N1s ever made.
Anyway ..... today I accidentally drop it down my carpeted basement stairs and now the vibrate works. I should be happy but I'm not because now they won't fix it and this is bound to happen again and when it does I won't be under warranty any longer .......
aaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhh
Click to expand...
Click to collapse
Before calling htc, did you do the nandroid back up?
Just wondering: Why would your warranty expire in 1 week?
Nexus One hasn't been out a year yet and they come from HTC with a 12 month warranty right?
Only reason I could think of is other countries get screwed on warranty lengths?
this is one of the first nexus one's ever - even before the google employees got them -
I got it from a google exec
tr2ride said:
Phone would not vibrate at all. Confirmed this was a hardware not software issue.
Called HTC, got them to send me a shipping label to have it serviced, I'm happy.
Warranty expires next week. This is one of the first N1s ever made.
Anyway ..... today I accidentally drop it down my carpeted basement stairs and now the vibrate works. I should be happy but I'm not because now they won't fix it and this is bound to happen again and when it does I won't be under warranty any longer .......
aaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhh
Click to expand...
Click to collapse
i'm having the same issue...i was wondering if you could tell me if you rooted your n1 and if htc is being cool about it or not.
it is happening to me too. I've having problems with vibration/haptic feedback for some time now. At first I though it was a software issue and switched from rom to rom but it keep happening even with stock rom. I called HTC and requested a swap because of dust under the screen . I knew that dust was my second warranty after I rooted and left it there until I really needed it gone . New phone should arrive in two days.
sstang2006 said:
it is happening to me too. I've having problems with vibration/haptic feedback for some time now. At first I though it was a software issue and switched from rom to rom but it keep happening even with stock rom. I called HTC and requested a swap because of dust under the screen . I knew that dust was my second warranty after I rooted and left it there until I really needed it gone . New phone should arrive in two days.
Click to expand...
Click to collapse
Sweet...so even with the bootloader unlocked...they sent you a new one?
My haptic is messed up too, I'm really hoping HTC will fix it.
sstang2006 said:
it is happening to me too. I've having problems with vibration/haptic feedback for some time now. At first I though it was a software issue and switched from rom to rom but it keep happening even with stock rom. I called HTC and requested a swap because of dust under the screen . I knew that dust was my second warranty after I rooted and left it there until I really needed it gone . New phone should arrive in two days.
Click to expand...
Click to collapse
Sent from my Nexus One using XDA App
I was also having that problem. CM6 has an option to manually set values for haptic feedback. That kind of made the trick, but I have the feeling vibration keeps going softer and softer every time...
My haptic feedback stopped ONE time for just a couple minutes.. it started working again and hasn't happened since. Hope thats the end of it
chuchutta said:
Sweet...so even with the bootloader unlocked...they sent you a new one?
Click to expand...
Click to collapse
I'm not replacing it because of haptic feedback problem, I'm replacing it because it has dust under the screen and dust under the scrren does not have to do with software issue
I received a outplacement phone and already sent the old one back. HTC repair status says: "We are currently testing your phone."
I'll update you guys when they close the ticket.
On other tough, I really don't like that Haptic Feedback Tweaks on CM at all. I find no use to it, and I believe that it was the cause of vibration ending up dead. I which that there will be an option to leave it stock. Just my opinion
Update: Looks like they closed the ticket:
Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.
Click to expand...
Click to collapse
Nice
Hi all,
My touch screen has stopped working... most frustrated!
I have Task29'ed it and have re-installed the ROM but still have not got any response.
Was working, then put it in my pocket 2 hours later the time had reset and I had no response from the screen....
Any ideas?
Common problem on HD2's. Send it in for repair.
In the past week I've seen about 12 people with messed up touch screens. That is very weird.
My touch Screen died too, yesterday. Suddenly I couln't unlock the phone, the screen just wouldn't reacht to my touches. So I restarted, then it worked fine for half an hour before freezing again. Now I cant get it to work anymore. I was running Windows Phone 7 when it happened, then flashed an Android ROM, the problem was still there.
So I need to know if it is possible to remove Nand Android and HSPL without the use of the touch screen at all? If I send it in now, with HSPL installed they sure as hell wont fix it.
Interesting that so many are dying all of a sudden, looks like the digitizer is coming to the end of its useful life. How infuriating
Dont even know a company that would repair this other then HTC, and sod paying their charges! Ebay and HD7 here I come!
Stoferr said:
So I need to know if it is possible to remove Nand Android and HSPL without the use of the touch screen at all? If I send it in now, with HSPL installed they sure as hell wont fix it.
Click to expand...
Click to collapse
You can reflash without touching the screen, turn it off, plug it into the PC and hold down the 'down' volume button which will put it into hard reset. Upload the original ROM.
I just flashed to the newest stock ROM with RUU. But when I go to bootloader it still says Cotulla HSPL What can I do to remove it and all traces of it?
Stoferr said:
I just flashed to the newest stock ROM with RUU. But when I go to bootloader it still says Cotulla HSPL What can I do to remove it and all traces of it?
Click to expand...
Click to collapse
Second post.
http://forum.xda-developers.com/showthread.php?t=914924
Im curious, what OS were you running on the phone when this happened?
two of my friends have sent theirs back. they both got theirs about six months ago. perhaps there's some sort of lifespan on these touchscreens.I sold my hd2 to a friend and he's starting to complain about this issue as well
mattfmartin said:
In the past week I've seen about 12 people with messed up touch screens. That is very weird.
Click to expand...
Click to collapse
Sent from my Dell Streak using XDA App
trill12 said:
Im curious, what OS were you running on the phone when this happened?
Click to expand...
Click to collapse
First of all, I am not blaming Cotulla or any developer. Also I don't blame nand or any type of software installation
What happened to me on Friday (and to my neighbor on Saturday), is it started when we flashed the Stock HTC ROM to go back from WP7.
Both our digitizers crapped out right there I say it's pure coincidence.. I'm just pissed off that after 7 months, I have to send my unit to the UK. (I bought it in Holland, but I live in Romania).
Oh well, going to call HTC tomorrow, and arrange an RMA
ryan562 said:
two of my friends have sent theirs back. they both got theirs about six months ago. perhaps there's some sort of lifespan on these touchscreens.I sold my hd2 to a friend and he's starting to complain about this issue as well
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
After i've been reading through the internet, i noticed indeed that after a good 7-8 months, a lot of people have this problem.
They repaired mine in 1 week, I got it back on Friday =) Happily... They changed the whole body, including camera, flash ( donno why ) and the screen..it looks like new! I thought it is new at first, but then I saw the serial number is the same...
sguler said:
They repaired mine in 1 week, I got it back on Friday =) Happily... They changed the whole body, including camera, flash ( donno why ) and the screen..it looks like new! I thought it is new at first, but then I saw the serial number is the same...
Click to expand...
Click to collapse
How much did you pay?
Shouldnt it be covered by the warranty?
Stoferr said:
Shouldnt it be covered by the warranty?
Click to expand...
Click to collapse
Had it over a year
Any chance you folks could fill out this poll * HERE *
Ghost_ghost123 said:
How much did you pay?
Click to expand...
Click to collapse
Nothing! It was covered by the warranty... I just installed the stock ROM ( which uninstalls HSPL ) before sending it for repair...
Actually the android folder was still residing inside the SD card, but I think it didnt affect the warranty..
fred_up said:
Any chance you folks could fill out this poll * HERE *
Click to expand...
Click to collapse
Done .....
I don't think its a touchscreen issue the way I c it te hardware buttons are the cause because it happened to be before when my power button started causing te screen to not respond but waking with every other button it would respond normally but later on all te button started giving in... finally it was completely dead I think that's why usually most phone have seperate power button and capacitive button cause they don't wear out usually that quick atleast idk that's just my theory
Sent from my HTC HD2 using XDA App