Hi guys,
Had the nexus 6p for 14 month just 2 month after the warranty expires.
I tried press power botton for 30sec no work.
power+vol down no work.
plug into my computer still no work.
I called huawei and they simply telling me they can't fix this problem and they will not fix anything that is out of warranty. This is strange and funny..
I have my credit card as my extended warranty but they need prove that either an estimate of the repair cost or a statement saying the phone can't be fixed.
I am going crazy right now since my local shops would do me a favor getting me any statement. Huawei on the other hand won't even sent me an email...
any suggestions?
thanks
Try pressing the power button for 2-3 minutes.
You can also connect the phone to a wall outlet with the cord that came with the phone overnight. That and holding down the power button for an extended period of time seems to revive some 6Ps that appear to be dead. Huawei won't help you because these phones are dying like flies shortly after they are a year old, but the problem is usually a permanent boot loop that comes out of nowhere rather than the phone not powering on.
redduc900 said:
Try pressing the power button for 2-3 minutes.
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press power botton for 2-3 min wont work.
Let me try plug in for 12 hours
tried 12 hours and still can't turn on.
Any more suggestions? One shop quoted me $345 for replacing the motherboard.
chaolanren said:
tried 12 hours and still can't turn on.
Any more suggestions? One shop quoted me $345 for replacing the motherboard.
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I bought a used 32GB for $160.00 when mine went into bootloop of death. Don't get it repaired. Go buy another used one for cheaper price. When I get my Nexus 6P replacement ship back to me fromHuawei , you can buy it if you want as I don't need two phones.
In the past this issue was solved for many users when they press the power button continously for 4-5 mins.Maybe a problem with power button.
Related
Hey sorry if this is not where it should be but my power button started to really become quite "laggish". Takes like 5 presses to wake my phone and turn off the screen. I flashed Miui Rom on my phone with a random Buuf theme. Never had the issue before but when i tried to reflash the rom I noticed in recovery i had a difficult time to select options because of the power button. Is this common for anyone else? Is there maybe a fix out there that people have done?
It's common and eventually it will stop working. My first N1 lasted six months before the power button stopped responding.
Have fun sending it in to HTC for repair. When I sent mine in they claimed the screen was broken and held my phone hostage for $116.
I've had my replacement for another 5 months and the power button is starting to get flaky again...
jdoo said:
It's common and eventually it will stop working. My first N1 lasted six months before the power button stopped responding.
Have fun sending it in to HTC for repair. When I sent mine in they claimed the screen was broken and held my phone hostage for $116.
I've had my replacement for another 5 months and the power button is starting to get flaky again...
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Ugh this sucks I really didn't want to have to buy a new phone/spend money on repairs for like another 2-3 months until they came out with somthing better than the mt4g and or NS
Are you under warranty? I just replaced a Nexus One under warranty for the same reason and it went very smoothly. If not I here you can send it for repair but I am unsure of the cost. I have heard reports of people getting a digitizer repaired for around $120 so I would imagine a power button replacement would be that or lower.
Trackball wake is your friend. Also if it completely breaks you can wake the screen by plugging the phone into a USB port. You can boot the phone by plugging the phone into a USB port and removing and reinserting the battery and the USB cable in different orders. I have done it many times but I can't seem to figure out the exact order.
Good luck!
Futant said:
Are you under warranty? I just replaced a Nexus One under warranty for the same reason and it went very smoothly. If not I here you can send it for repair but I am unsure of the cost. I have heard reports of people getting a digitizer repaired for around $120 so I would imagine a power button replacement would be that or lower.
Trackball wake is your friend. Also if it completely breaks you can wake the screen by plugging the phone into a USB port. You can boot the phone by plugging the phone into a USB port and removing and reinserting the battery and the USB cable in different orders. I have done it many times but I can't seem to figure out the exact order.
Good luck!
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Thanks for the Ideas =] btw anyone have any other idea in terms of what would be a good replacement phone to purchase?!?
This is why I've used track ball wake since owning this phone. It shouldn't be this way, but why risk it with all the failures we've seen. Crosses fingers.
My Power button seems to be doing the same thing but I was blaming some of the custom roms I've been using. It only does it some of the time. Just seems to take a few seconds to wake up.
I just tested and continuously hit the power button and had a 1-1 success of turning the screen on and off. Is this the same for you or is it always flaky?
Warrenty is up my power button is barely responsive. Using touchball for now
player911 said:
My Power button seems to be doing the same thing but I was blaming some of the custom roms I've been using. It only does it some of the time. Just seems to take a few seconds to wake up.
I just tested and continuously hit the power button and had a 1-1 success of turning the screen on and off. Is this the same for you or is it always flaky?
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yea i just started using MIUI with Buuf theme and the **** went haywire i hoped i would have been able to hold out until dual cores but idk if it will last that long
its a common fault. I just recieved my handset back yesterday from HTC, all fixed at no charge.
can u use the trackball wake method from a cold boot? i.e when swapping sim card or removing the battery and you need the phone to turn back on. I found trackball wake only work to wake the phone up from standby mode in my Widget Locker app.
xxlikquidxx said:
can u use the trackball wake method from a cold boot? i.e when swapping sim card or removing the battery and you need the phone to turn back on. I found trackball wake only work to wake the phone up from standby mode in my Widget Locker app.
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I don't think there is an app that will let you boot the phone with the trackball, but as I stated earlier in the thread you can boot the phone without using the power button (if it breaks completely) by plugging the USB cable into your phone and then removing and reinserting the battery and the USB cable in different orders. I am not sure of the exact order but I have done it many times.
I'm glad it isn't just me :/
I have to sell the phone before it completely stops working then .. lame.
Buying on craigslist has its cons.
stinkypete said:
its a common fault. I just recieved my handset back yesterday from HTC, all fixed at no charge.
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How long did it take? I've been in contact with HTC support and I would have to send it to the UK (I'm in Sweden).
In the past I've had issues with this phone such as when I powered off the phone, regardless of battery life it would not power on unless I plugged it into the usb cable and wall outlet or computer.
I've been running a custom ROM (which I don't recall) for several months but the last few days applications kept crashing. So yesterday I tried flashing the ROM (Clean-ROM) and all seemed to go well until I rebooted the phone. It was stuck on the M logo for about 30-40 minutes. I tried rebooting it a couple times and even tried putting it into "Recovery" mode. It wouldn't get past the M logo.
I finally powered off the phone and now it won't power on at all. I've tried letting it charge for more then 8 hours but still nothing.
I've got a battery pack (Limeade) and I've noticed when I plug it into that to see if it would charge on it. The light on the battery pack will come on for about 5 seconds then go dark as if nothing was plugged into it.
I've tried holding the Vol+ and power button for 30 seconds, tried holding the Vol+ and - and power for 30 seconds, and even Vol - and power for 30 seconds. At this point the phone is still off and I can't get any response from it including no reaction from the phone when I hook it up to the PC or power outlet.
Any suggestions?
My XT907 suffers from SOD's (Sleep of death) in which when my phone enters deep sleep and it wont wake up. Usually a reboot to recovery (Power \ Vol +) will solve the issue, but I remember distinctly one time where my phone wouldn't wake even when I tried to reboot with all of the reboot combinations like you stated. I had to plug my XT907 into a wall charger for 60 sec. and then reboot while it was still pluged in. I don't know if you tried it this way but if not try and see what happens. Otherwise it sounds like a bad battery connector. Good luck :good:
Thanks for the suggestion Attack. I have tried the Vol down and power and all the other combinations and none of them have any effect on the phone.
Took it to Verizon since the phone was under manufactures warranty and they tried their magic too with no luck. They had questions as to if it could be returned to Motorola though. I had dropped the phone about 2-3 months ago and the bottom right corner bezel had popped out and a minor dent. Verizon thought it was very much borderline and said Motorola might or might not cover it under warranty and they might try to say the drop is what caused it to not power on now.
The risk would be if Motorola felt it was the corner damage they would then charge my account retail of $400 for the Razr M. I don't feel it's anywhere near that value and will be looking at new phones today to replace it.
sage55 said:
Thanks for the suggestion Attack. I have tried the Vol down and power and all the other combinations and none of them have any effect on the phone.
Took it to Verizon since the phone was under manufactures warranty and they tried their magic too with no luck. They had questions as to if it could be returned to Motorola though. I had dropped the phone about 2-3 months ago and the bottom right corner bezel had popped out and a minor dent. Verizon thought it was very much borderline and said Motorola might or might not cover it under warranty and they might try to say the drop is what caused it to not power on now.
The risk would be if Motorola felt it was the corner damage they would then charge my account retail of $400 for the Razr M. I don't feel it's anywhere near that value and will be looking at new phones today to replace it.
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If you send it to Motorola for repair and they feel the user is at fault for the damage they will either send it back to you with a post it note telling you why they didn't fix it or the will call you and tell you then ask if you want the extended warranty for 80-120$usd they normally only do that for water damage tho....
Sent from my XT907 using xda app-developers app
I was customizing a widget on my phone when all of a sudden, it freezes then crashes and powers itself off. It then proceeded to power itself back on but took more than 3 minutes on the colorful Google startup animation screen, which I thought was way longer than usual, so I held the power button to shut it off and start it up. But the thing is, it didn't start back up. I held the power button for 5, 15 seconds, 1, 10 minutes, no response. Power +volume down button for 15, 30 seconds, 1 minute, 5 minutes, nothing. Plugged into wall and computer for 15, 30 minutes, unplug and plug back in after 5 seconds and hold power button, nothing. Practically all trouble shooting tips had solved nothing. Not even a single week had completed after this phone was initially powered on before it did this. I contacted Google support and after they had guided me through the same tips I had already tried, they told me they could not assist any further because I had purchased it from Amazon. I got it unlocked and used a SIM card from Consumer Cellular. Huawei was closed so I sent an email explaining the problem. I want to get this fixed without sending it back, but chances are I will just send it back to Amazon for a new one because I heard Huawei takes weeks to do so, that is after I get back from vacation. The greatest time for your phone to brick on you, the evening that you arrive to your week-long vacation destination, right? I had spent about $30 on a skin and a screen protector for the phone already and had put them on, just so I can send it back less than a week later. Really cool. Is there some dark magic trick that I am missing here to get it rebooted? Has anyone else had this specific problem with the 6P? What do I do?
Can you hook it up to a computer
Sent from my Nexus 6P using Tapatalk
stupid question. but did you plug it in to the stock charger/cable. if so did any kinda charge light come on?
Sounds like a hardware problem to me, perhaps like a loose module or something. You should get it replaced asap
jiv101 said:
Can you hook it up to a computer
Sent from my Nexus 6P using Tapatalk
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r1nstang said:
stupid question. but did you plug it in to the stock charger/cable. if so did any kinda charge light come on?
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Yes I was using the stock rapid charging adapter and cable for wall charging, and I used a third party cable for the computer, both techniques did not work.
hello2ew said:
Sounds like a hardware problem to me, perhaps like a loose module or something. You should get it replaced asap
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That's what I'm thinking I'm going to have to do, I'll have to do it through Aamazon. I'm on vacation so do you think I'll be able to ship it out and get a new one from our rental house address by the end of the week?
http://forum.xda-developers.com/showthread.php?t=3241270
Sent from my Nexus 6P using Tapatalk
Hello everybody,
I have a nexus 6p with unlocked bootloader, twrp, rooted and running the latest resurrection remix rom with a few xposed modules on it (amplify, boot manager, greenify donation ).
It was running like a boss, great performance, great battery life and so on.
Yesterday insted of putting it offline for charging overnight I decided to turning it off, and then I plugged the usb cable and I saw that it detected the charging while it was turning off.
This morning when I went to turn it on, nothing, nada, 0, no sign of life at all. Plug-and unplug the charging cable, no luck, change charging cable, plug it to the pc, nothing.
Tried to push the power button for 10, 15, 30 seconds, no luck, tried to boot to recovery with power button plus volume down, no luck again.
Very sad day got any advice for me?
Thank you!
barduro said:
Hello everybody,
I have a nexus 6p with unlocked bootloader, twrp, rooted and running the latest resurrection remix rom with a few xposed modules on it (amplify, boot manager, greenify donation ).
It was running like a boss, great performance, great battery life and so on.
Yesterday insted of putting it offline for charging overnight I decided to turning it off, and then I plugged the usb cable and I saw that it detected the charging while it was turning off.
This morning when I went to turn it on, nothing, nada, 0, no sign of life at all. Plug-and unplug the charging cable, no luck, change charging cable, plug it to the pc, nothing.
Tried to push the power button for 10, 15, 30 seconds, no luck, tried to boot to recovery with power button plus volume down, no luck again.
Very sad day got any advice for me?
Thank you!
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Click to collapse
Sounds hard bricked. Probably an internal malfunction. If you have it plugged in and holding power and volume does nothing, then there is nothing you can do. Very unlucky, sorry. Did you get insurance?
Gizmoe said:
Sounds hard bricked. Probably an internal malfunction. If you have it plugged in and holding power and volume does nothing, then there is nothing you can do. Very unlucky, sorry. Did you get insurance?
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no, i'm not sure what huawei will have to say about my warranty, given the fact that the phone is modded.
I noticed that if I charge it for a very long period of time the top left portion under the screen gets mildly warm... not too sure why but I think that something hardware was faulty.
barduro said:
no, i'm not sure what huawei will have to say about my warranty, given the fact that the phone is modded.
I noticed that if I charge it for a very long period of time the top left corner gets mildly warm... not too sure why but I think that something hardware was faulty.
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If you have to deal with Huawei then you are probably SOL. They won't fix anything under warranty. I would just take it to a local repair shop and have them look at it and see if it's something not too spend to fix. You could contact Google though and see if they will help you. Google actually cares about its customers. Huawei does not. If it wont boot they won't notice the mods probably. I got an HTC replaced that I bricked some time ago and they never noticed. If it turns on they might, but that doesn't sound like the case here.
Gizmoe said:
If you have to deal with Huawei then you are probably SOL. They won't fix anything under warranty. I would just take it to a local repair shop and have them look at it and see if it's something not too spend to fix. You could contact Google though and see if they will help you. Google actually cares about its customers. Huawei does not. If it wont boot they won't notice the mods probably. I got an HTC replaced that I bricked some time ago and they never noticed. If it turns on they might, but that doesn't sound like the case here.
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I think that you can count on google support only if you got it through the play store which is not my case.
I took it to official Huawei repair center here in Milan, in approx 7 to 10 days they'll fix it. But I'm afraid they will eventually turn it on and find out all the naughty things that I did to it and **** my warranty
I'll let you know how it goes, thanks for your support.
the problem was 100% hardware, but now I am happy to report that the italian shop where I bought my phone have it replaced but only after 2 months. They said they fixed it but they lied because it is now graphite instead of silver LOL
So yesterday when after finishing work I grabbed my 6P from my desk and wanted to check for notifications. To my surprise it was off.
I held power button for 2 minutes - nothing. Tried holding various button combinations, still nothing.
I went home and plugged it in charger overnight. There was no reaction and phone did not seem to get warn while charging either.
This morning I took it off charger and tried turning it on again. Nothing. No reaction.
Tried plugging it into computer, nothing new in device manager. Booted up linux and tried there, same.
After all that I just took it into repair shop. It is theoretically still under warranty, but there is a little chip on right side - in plastic between screen and frame.
Does anyone have any idea what could have happened?
Try 4 to 5 minutes to hold the power button, while on charger. 2 minutes are maybe to short.
coremania said:
Try 4 to 5 minutes to hold the power button, while on charger. 2 minutes are maybe to short.
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Yea, I tried holding while on power and while not. Once I held it for 10 minutes (my finger started to hurt lol). Tried Holding power and them plugging in the charger too.
Anyway, does not matter now. It is in warranty service already.
Was just wondering if anyone else had a similar issue.
Happened to me on a trip outside the country. Pulled it out of my pocket and it was dead, wouldn't take a charge, looked completely dead. I bought a burner phone and planned on taking it apart when I got back. Three days later I plugged it in and it charged up and started just fine. I have not had it since (3 months ago). I figure there is some hangup internally and the battery needs to deplete completely before the thing switches off completely. Let it sit for a few days and try again...
So.. The local warranty service basically said that they won't repair it because it is 'physically damaged'.
Which is crazy.. Phone is in perferct condition only 'damage' is between the screen and metal frame. You know, that little plastic edge.
See attached picture (sorry for quality).
I now have emailed Huawei directly explaining the situation. Let's see what they respond.
I will leave the phone unplugged for few days to see if it comes back to life.
try plugging it back into the charger. mine came back from the dead with the red charging led after the mentioned recuperation period. I let it charge a while and switched it back on. No problems since.
I had the same problem. Send to hauwei and they changed the phone. The sad part is the data I lost.
I will leave it alone for few days and then try to charge.
I sent an email to Huawei UK, which is where this phone originally came. Let's see what they respond.
See the attached picture, I made a better one.
Had this two months ago. When connecting it to a pc some weird qualcomm entry popped up in device manager, basically telling me something was very wrong.
Sent it in for repair and got a new motherboard even though it was unlocked and had a custom ROM
But i guess they couldn't check that as it was completely dead