Droid Razr M won't power on - Droid RAZR M Q&A, Help & Troubleshooting

In the past I've had issues with this phone such as when I powered off the phone, regardless of battery life it would not power on unless I plugged it into the usb cable and wall outlet or computer.
I've been running a custom ROM (which I don't recall) for several months but the last few days applications kept crashing. So yesterday I tried flashing the ROM (Clean-ROM) and all seemed to go well until I rebooted the phone. It was stuck on the M logo for about 30-40 minutes. I tried rebooting it a couple times and even tried putting it into "Recovery" mode. It wouldn't get past the M logo.
I finally powered off the phone and now it won't power on at all. I've tried letting it charge for more then 8 hours but still nothing.
I've got a battery pack (Limeade) and I've noticed when I plug it into that to see if it would charge on it. The light on the battery pack will come on for about 5 seconds then go dark as if nothing was plugged into it.
I've tried holding the Vol+ and power button for 30 seconds, tried holding the Vol+ and - and power for 30 seconds, and even Vol - and power for 30 seconds. At this point the phone is still off and I can't get any response from it including no reaction from the phone when I hook it up to the PC or power outlet.
Any suggestions?

My XT907 suffers from SOD's (Sleep of death) in which when my phone enters deep sleep and it wont wake up. Usually a reboot to recovery (Power \ Vol +) will solve the issue, but I remember distinctly one time where my phone wouldn't wake even when I tried to reboot with all of the reboot combinations like you stated. I had to plug my XT907 into a wall charger for 60 sec. and then reboot while it was still pluged in. I don't know if you tried it this way but if not try and see what happens. Otherwise it sounds like a bad battery connector. Good luck :good:

Thanks for the suggestion Attack. I have tried the Vol down and power and all the other combinations and none of them have any effect on the phone.
Took it to Verizon since the phone was under manufactures warranty and they tried their magic too with no luck. They had questions as to if it could be returned to Motorola though. I had dropped the phone about 2-3 months ago and the bottom right corner bezel had popped out and a minor dent. Verizon thought it was very much borderline and said Motorola might or might not cover it under warranty and they might try to say the drop is what caused it to not power on now.
The risk would be if Motorola felt it was the corner damage they would then charge my account retail of $400 for the Razr M. I don't feel it's anywhere near that value and will be looking at new phones today to replace it.

sage55 said:
Thanks for the suggestion Attack. I have tried the Vol down and power and all the other combinations and none of them have any effect on the phone.
Took it to Verizon since the phone was under manufactures warranty and they tried their magic too with no luck. They had questions as to if it could be returned to Motorola though. I had dropped the phone about 2-3 months ago and the bottom right corner bezel had popped out and a minor dent. Verizon thought it was very much borderline and said Motorola might or might not cover it under warranty and they might try to say the drop is what caused it to not power on now.
The risk would be if Motorola felt it was the corner damage they would then charge my account retail of $400 for the Razr M. I don't feel it's anywhere near that value and will be looking at new phones today to replace it.
Click to expand...
Click to collapse
If you send it to Motorola for repair and they feel the user is at fault for the damage they will either send it back to you with a post it note telling you why they didn't fix it or the will call you and tell you then ask if you want the extended warranty for 80-120$usd they normally only do that for water damage tho....
Sent from my XT907 using xda app-developers app

Related

N1 Power Button Issue?

Hey sorry if this is not where it should be but my power button started to really become quite "laggish". Takes like 5 presses to wake my phone and turn off the screen. I flashed Miui Rom on my phone with a random Buuf theme. Never had the issue before but when i tried to reflash the rom I noticed in recovery i had a difficult time to select options because of the power button. Is this common for anyone else? Is there maybe a fix out there that people have done?
It's common and eventually it will stop working. My first N1 lasted six months before the power button stopped responding.
Have fun sending it in to HTC for repair. When I sent mine in they claimed the screen was broken and held my phone hostage for $116.
I've had my replacement for another 5 months and the power button is starting to get flaky again...
jdoo said:
It's common and eventually it will stop working. My first N1 lasted six months before the power button stopped responding.
Have fun sending it in to HTC for repair. When I sent mine in they claimed the screen was broken and held my phone hostage for $116.
I've had my replacement for another 5 months and the power button is starting to get flaky again...
Click to expand...
Click to collapse
Ugh this sucks I really didn't want to have to buy a new phone/spend money on repairs for like another 2-3 months until they came out with somthing better than the mt4g and or NS
Are you under warranty? I just replaced a Nexus One under warranty for the same reason and it went very smoothly. If not I here you can send it for repair but I am unsure of the cost. I have heard reports of people getting a digitizer repaired for around $120 so I would imagine a power button replacement would be that or lower.
Trackball wake is your friend. Also if it completely breaks you can wake the screen by plugging the phone into a USB port. You can boot the phone by plugging the phone into a USB port and removing and reinserting the battery and the USB cable in different orders. I have done it many times but I can't seem to figure out the exact order.
Good luck!
Futant said:
Are you under warranty? I just replaced a Nexus One under warranty for the same reason and it went very smoothly. If not I here you can send it for repair but I am unsure of the cost. I have heard reports of people getting a digitizer repaired for around $120 so I would imagine a power button replacement would be that or lower.
Trackball wake is your friend. Also if it completely breaks you can wake the screen by plugging the phone into a USB port. You can boot the phone by plugging the phone into a USB port and removing and reinserting the battery and the USB cable in different orders. I have done it many times but I can't seem to figure out the exact order.
Good luck!
Click to expand...
Click to collapse
Thanks for the Ideas =] btw anyone have any other idea in terms of what would be a good replacement phone to purchase?!?
This is why I've used track ball wake since owning this phone. It shouldn't be this way, but why risk it with all the failures we've seen. Crosses fingers.
My Power button seems to be doing the same thing but I was blaming some of the custom roms I've been using. It only does it some of the time. Just seems to take a few seconds to wake up.
I just tested and continuously hit the power button and had a 1-1 success of turning the screen on and off. Is this the same for you or is it always flaky?
Warrenty is up my power button is barely responsive. Using touchball for now
player911 said:
My Power button seems to be doing the same thing but I was blaming some of the custom roms I've been using. It only does it some of the time. Just seems to take a few seconds to wake up.
I just tested and continuously hit the power button and had a 1-1 success of turning the screen on and off. Is this the same for you or is it always flaky?
Click to expand...
Click to collapse
yea i just started using MIUI with Buuf theme and the **** went haywire i hoped i would have been able to hold out until dual cores but idk if it will last that long
its a common fault. I just recieved my handset back yesterday from HTC, all fixed at no charge.
can u use the trackball wake method from a cold boot? i.e when swapping sim card or removing the battery and you need the phone to turn back on. I found trackball wake only work to wake the phone up from standby mode in my Widget Locker app.
xxlikquidxx said:
can u use the trackball wake method from a cold boot? i.e when swapping sim card or removing the battery and you need the phone to turn back on. I found trackball wake only work to wake the phone up from standby mode in my Widget Locker app.
Click to expand...
Click to collapse
I don't think there is an app that will let you boot the phone with the trackball, but as I stated earlier in the thread you can boot the phone without using the power button (if it breaks completely) by plugging the USB cable into your phone and then removing and reinserting the battery and the USB cable in different orders. I am not sure of the exact order but I have done it many times.
I'm glad it isn't just me :/
I have to sell the phone before it completely stops working then .. lame.
Buying on craigslist has its cons.
stinkypete said:
its a common fault. I just recieved my handset back yesterday from HTC, all fixed at no charge.
Click to expand...
Click to collapse
How long did it take? I've been in contact with HTC support and I would have to send it to the UK (I'm in Sweden).

[Q] Didn't even flash or root yet and my 32 grey GT died last night...

Didn't even flash or root yet and my 32 grey GT died last night. It had been working great and was getting ready to flash pershoots kernel this weekend. Last night I plugged in after shutting it down like I do every night. Today when I went to turn it on nothing. I tried holding down the power button for a while and still nothing. I tried holding down volume buttons with power for extended period still nothing. I even tried plugging into different outlet to see if something happened with outlet and maybe drained the battery overnight. Luckily I got it from Fry's two weeks ago on Friday right when they came out and Fry's has a 15 day return policy but this makes me a little concerned... and that's cutting it a little too close.
Has anyone heard of things like this happening with the GT? I'm thinking I may need to see if they'll still sell me the extended warranty. I babied this thing and hadn't even flashed anything on it yet. I'm a little concerned about the reliability of the hardware... I'm not usually the one with the needle in the haystack device that goes bad but who knows... I'm already in withdrawal without it.
Is there anything else I can try before I take it back? Maybe try plugging it into the computer instead to see what happens? I can't really see what else I could do since this thing doesn't have a removable battery. If it won't power on I can't imagine there's much I can test with the SDK dev tools from the PC using the usb cable?
plugged it in with usb...
I do hear the sound of a device being plugged in on win7 when I plugged GT in and got the driver message in tray. GT still won't turn on. When I hold down the power button every about 6 seconds my windows machine machine makes the same sound you get when plugging in a usb device in addition to an extra sound at the end.
[email protected] well I guess it's going back tomorrow.
You got the sleep of death. This is a honeycomb bug that i have personally experienced in the xoom, transformer, and the GT. The way to fix it is to unplug the GT, press the power button down by itself and hold it until the you see the screen turn on and startto boot up. It may take 15 seconds or more.
If that doesnt work, plug it into the wall outlet and try the process again. If that fails also, unplug it again and try the process once more.
That combination seems to work for everyone. The only exception would be if the battery is completely drained. You would need to plug it into a wall charger for a few hours and let the battery charge, and then try the process again.
I dont know why this hasnt been fixed by google yet, its really annoying. I thought 3.1 would fix it but it didnt.
you should have post this on the general thread, but why dont you return it for a different one? problem solve...
Android Development is not for your Questions or Problems Please post in the correct forums
Moving to General
I think you got the battery drained .. for some odd reasons the android has leaky power consumption even when shutdown on occasions ..
Charge it up for a while .. wait .. correction LONG while ..
Hope that is the problem
Exactly the same problem, I have tried the hold power button but it is not working... any other work around?
Please Help
I chatted with a rep from Samsung last knight and he told me that I needed to leave the Tab charging for at least 6 hours and then try again... so I'll let you know if that did the trick... hope it does...
I've actually had this happen on two different 32GB Galaxy Tabs (the original one I purchased and its replacement). After powering the device down it would not boot up.
In both cases it happened about 3 days after receiving the tablet and with 80-90% battery charge remaining. I tried additional charging, holding the power button down for an extended period of time, and attempting to boot into download mode - everything failed to bring it back to life.
I'm not sure what triggers this condition my only suspicion was that it may have something to do with enabling encryption on the device. On the second tablet I didn't have time to do much customization or install many apps but it ended up dying shortly after enabling encryption.
Wow. This happened to me yesterday with my 16gb from Sprint. Had come unlocked,yesterday 3 days in, died. I tried all the suggestions above to no avail.
Took it to corporate today. Now waiting on replacement.
bumming*
Hope next one is unlocked
Edit**** worked. Lol. Guess I didn't try it again today after I tried charging it last night.
About 15 to 20 seconds and she's back!!! Excellent! ! Thank you so much.
Not sure now whether to replace it.
With another.
Sent from my PC36100 using XDA Premium App

Stupid stupid mistake!

I think I have fried my Nexus 7.... didn't even think about what I did how stupid am I....
I decided to wire up a Hella connector to a USB cable the idea being to plug it into my phone for charging on the road... I then had a not so smart idea to use my OTG cable to connect the USB A connector to my Nexus 7 to see if it worked...
Nexus 7 booted past the bootloader and then nothing.... I realised then how stupid I had just been...and still nothing...
Presumably I've run a shed load of power down one of the data line..... what a fool.....
ARGH!!!!!!! anything I can possibly do to salvage it.... please!! :crying::crying::crying:
you could try something ASUS support told me, press all buttons (volume + & -, power) for 30 seconds, and if it won't boot after that, you should get a RMA
chiwou said:
you could try something ASUS support told me, press all buttons (volume + & -, power) for 30 seconds, and if it won't boot after that, you should get a RMA
Click to expand...
Click to collapse
Going the RMA route would be costly. If it is dead, he'd be better off just bring a new N7.
Sent from my Nexus 7 using Tapatalk HD
Thanks for the suggestion but no it hasn't worked...
I've had the N7 plugged into the charger for the last 30 minutes or so and when I went back to it the screen backlight was on slightly (you can see if you look at the screen from the side)... but the whole unit was really really hot... I've obviously disconnected it but now can't get the thing to turn off, if I hold down the power button the screen flicks off but then back on.
:crying::crying::crying::crying:
najaboy said:
Going the RMA route would be costly. If it is dead, he'd be better off just bring a new N7.
Click to expand...
Click to collapse
I would think that "broken display” units on eBay/CL probably have working mobos and batteries, as the owners are trying to dump them because of the broken screen. But, buying used is a crap shoot.
Nice that Google is selling N7s at cost (or even a loss) - but it does mean that any oem component replacements will be a significant fraction of the original price.
I was reading in Play Books when my N7 shut down due to low battery. I plugged it in and it wouldn't charge or boot and I noticed a faint light bleed and faint dots streaming from right to left on the display. I tried things like holding the power button for 30 seconds to reset, holding vol down and power to try to get to recovery, but it wouldn't take. Finally, with it plugged in, I held down the power button for just about 10 seconds and backlight and dots stopped. A few seconds later without pressing anything, it booted up. It would start to charge, but if the screen timed out, I was back to the earlier state and it wouldn't come on. So I got it started again and immediately went to developer options and checked Stay Awake while plugged in. Eventually the charge built up and I'm back to normal, at least my N7 is normal. I only mention this because the OP talked about the faint backlight and it may be worth trying.
busterdan said:
Thanks for the suggestion but no it hasn't worked...
I've had the N7 plugged into the charger for the last 30 minutes or so and when I went back to it the screen backlight was on slightly (you can see if you look at the screen from the side)... but the whole unit was really really hot... I've obviously disconnected it but now can't get the thing to turn off, if I hold down the power button the screen flicks off but then back on.
:crying::crying::crying::crying:
Click to expand...
Click to collapse
A standard hella charger outputs 5V at 2A which is the same as your N7 original wall charger.
I doubt your problem came from the charger, it might be softbrick at an unfortunately moment.
I came across a similar problem when i was editing a custom kernel.
If you tried every method to shut down the device and failed do the following:
1. Open the case (it's quite easy to open with a plastic card)
http://www.ifixit.com/Guide/Installing+Nexus+7+Battery/9895/1
2. Unplug the battery and hold the power button 30 seconds (with the battery detached)
3. Let it soak for 10 minutes
4. Reconnect the battery and close the lid.
5. Put your nexus 7 in the wall charger, and you should see the battery bar on the screen.
After that, let it charge a few minutes and boot the device.

My 6P died..

So yesterday when after finishing work I grabbed my 6P from my desk and wanted to check for notifications. To my surprise it was off.
I held power button for 2 minutes - nothing. Tried holding various button combinations, still nothing.
I went home and plugged it in charger overnight. There was no reaction and phone did not seem to get warn while charging either.
This morning I took it off charger and tried turning it on again. Nothing. No reaction.
Tried plugging it into computer, nothing new in device manager. Booted up linux and tried there, same.
After all that I just took it into repair shop. It is theoretically still under warranty, but there is a little chip on right side - in plastic between screen and frame.
Does anyone have any idea what could have happened?
Try 4 to 5 minutes to hold the power button, while on charger. 2 minutes are maybe to short.
coremania said:
Try 4 to 5 minutes to hold the power button, while on charger. 2 minutes are maybe to short.
Click to expand...
Click to collapse
Yea, I tried holding while on power and while not. Once I held it for 10 minutes (my finger started to hurt lol). Tried Holding power and them plugging in the charger too.
Anyway, does not matter now. It is in warranty service already.
Was just wondering if anyone else had a similar issue.
Happened to me on a trip outside the country. Pulled it out of my pocket and it was dead, wouldn't take a charge, looked completely dead. I bought a burner phone and planned on taking it apart when I got back. Three days later I plugged it in and it charged up and started just fine. I have not had it since (3 months ago). I figure there is some hangup internally and the battery needs to deplete completely before the thing switches off completely. Let it sit for a few days and try again...
So.. The local warranty service basically said that they won't repair it because it is 'physically damaged'.
Which is crazy.. Phone is in perferct condition only 'damage' is between the screen and metal frame. You know, that little plastic edge.
See attached picture (sorry for quality).
I now have emailed Huawei directly explaining the situation. Let's see what they respond.
I will leave the phone unplugged for few days to see if it comes back to life.
try plugging it back into the charger. mine came back from the dead with the red charging led after the mentioned recuperation period. I let it charge a while and switched it back on. No problems since.
I had the same problem. Send to hauwei and they changed the phone. The sad part is the data I lost.
I will leave it alone for few days and then try to charge.
I sent an email to Huawei UK, which is where this phone originally came. Let's see what they respond.
See the attached picture, I made a better one.
Had this two months ago. When connecting it to a pc some weird qualcomm entry popped up in device manager, basically telling me something was very wrong.
Sent it in for repair and got a new motherboard even though it was unlocked and had a custom ROM
But i guess they couldn't check that as it was completely dead

Phone bricked?? Brand New!

So I just got my PH-1 tonight, what a nice looking phone.
Well, what happened was I used the phone for about 2 hours, just getting my account and things all set up, I then seen there was the latest security update but couldn't take it because the battery was low (35%). I went and plugged it in and when I did I decided to make a call. While I was on the phone it just died (incall 5min), I did notice the top of the phone on the back was very hot..... Is it dead?
Tried forced reset (holding just power)
Also this with power down and tried all buttons
I didn't try smashing it on the ground though :cyclops:
If you take out the SIM will it boot?
ToddEDM said:
So I just got my PH-1 tonight, what a nice looking phone.
Well, what happened was I used the phone for about 2 hours, just getting my account and things all set up, I then seen there was the latest security update but couldn't take it because the battery was low (35%). I went and plugged it in and when I did I decided to make a call. While I was on the phone it just died (incall 5min), I did notice the top of the phone on the back was very hot..... Is it dead?
Tried forced reset (holding just power)
Also this with power down and tried all buttons
I didn't try smashing it on the ground though :cyclops:
Click to expand...
Click to collapse
Just curious, how long did you hold down the power button? It takes a lot longer than any other phone that I've had to do a hard reset like that. Longer than I feel necessary. If nothing happens after 30 seconds, does anything happen when you do plug it up to a charger? Do you get the charging image on a black screen?
With sim out it still does not boot.
I held the buttons down for way longer than 30sec.
I'm taking it back later today, hopefully they can fix/replace it.
*** so apparently when you buy online from Koodo in Canada, you need to return it through the mail aswell, i cant just goto a store and get it replaced!!!!!! ***

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