Gear VR controller failed firmware update, now won't connect - Samsung Galaxy S8 Questions and Answers

Finally decided to try out the Gear VR that came with my S8 tonight. It said there was a firmware update for the controller, the update failed and now I can't get the controller to turn on or connect. Any have a solution?

Varekai said:
Finally decided to try out the Gear VR that came with my S8 tonight. It said there was a firmware update for the controller, the update failed and now I can't get the controller to turn on or connect. Any have a solution?
Click to expand...
Click to collapse
Same thing happened to me. After ab 5 min, holding the home button on controller restarted and I could pair again.

Bored.Fish said:
Same thing happened to me. After ab 5 min, holding the home button on controller restarted and I could pair again.
Click to expand...
Click to collapse
I replaced the batteries and held the button for well over a minute, nothing.

Hi, what solved this issue?

It never got resolved for me. Samsung wanted remote access to my phone which I didn't want to give. Gamestop sells the controller for $40 so I bought a new one.

Related

[Q] ctrl calibration problem

Is there another way to calibrate this thing or do I just have a $50 paper weight ?
The left stick on my C.T.R.L. recently went out of whack, it is always moving the pointer down unless I hold a bit of "up" on it.
I tried the calibration steps from the Mad Catz site and it will not work. ie: no flashing purple light. I tried it on my M.O.J.O. and my PC, same problem.
Thank You for any help.
Soooo, paperweight then. Great!
vwtazzman said:
Soooo, paperweight then. Great!
Click to expand...
Click to collapse
Did you put in a support ticket with MadCatz? May be a defunct unit.
christoph80 said:
Did you put in a support ticket with MadCatz? May be a defunct unit.
Click to expand...
Click to collapse
Yup and it looks like the unit went bad. They will warranty it but why bother.
The sad thing is that this whole console has failed in one way or another.
I tried to pair my NYKO to it which pairs with every other android device I own and....will not pair, WTF?
And I am SO tired of seeing "not compatible with M.O.J.O." in the google store!
I have a MK908 and MK802 that will work with everything.
What't the hell MadCatz?
I should have bought a Shield.
By by MOJO
vwtazzman said:
Yup and it looks like the unit went bad. They will warranty it but why bother.
The sad thing is that this whole console has failed in one way or another.
I tried to pair my NYKO to it which pairs with every other android device I own and....will not pair, WTF?
And I am SO tired of seeing "not compatible with M.O.J.O." in the google store!
I have a MK908 and MK802 that will work with everything.
What't the hell MadCatz?
I should have bought a Shield.
By by MOJO
Click to expand...
Click to collapse
Did you update to the latest firmware? Check the MOJO icon on your homescreen, go to the fifth step and get the 205-TS firmware as that will make a huge difference to the "not compatible" incidence rate.
We've had no issues pairing the Nyko or OUYA controller with MOJO though - are you correctly placing the Nyko pad into pairing mode?
Dunno if this is resolved but for future users having an issue
The re-calibrate process for the C.T.R.L.R is as follows
Make sure the C.T.R.L.R is paired and connected to a host
Press and hold A, B, X, Y, L1 and R1 for 3 seconds – the status LED will turn purple
Press the Back button once – the status LED will begin to flash
Move each stick and trigger through their full range of movement 4 times
Press the Start button once – the status LED will return to blue to show the pad is in normal operation
According to madcatz
Edit: Dunno if I even read the first post Jesus,
also stated this before in the correct thread but the update dramatically increased the incompatible message for me, hardly saw it before now its every other app and loads that used to be compatible ain't. Controller is much much better. Just now I've got the choise of laggy controller and loads of apps or brilliant controller and no apps. Lose lose
Ash180287 said:
Dunno if this is resolved but for future users having an issue
The re-calibrate process for the C.T.R.L.R is as follows
Make sure the C.T.R.L.R is paired and connected to a host
Press and hold A, B, X, Y, L1 and R1 for 3 seconds – the status LED will turn purple
Press the Back button once – the status LED will begin to flash
Move each stick and trigger through their full range of movement 4 times
Press the Start button once – the status LED will return to blue to show the pad is in normal operation
According to madcatz
Edit: Dunno if I even read the first post Jesus,
also stated this before in the correct thread but the update dramatically increased the incompatible message for me, hardly saw it before now its every other app and loads that used to be compatible ain't. Controller is much much better. Just now I've got the choise of laggy controller and loads of apps or brilliant controller and no apps. Lose lose
Click to expand...
Click to collapse
interesting instructions.. read more like a finishing move lol
Yeah, sucks google play is stuffed.. I tried going back to the previous firmware update but the rooting doesn't fix it :/
I am having the same issue with my Mac. Tried to recalibrate but its stuck at the bottom left of the screen.

NP won't wake from sleep

Hi all, I've found that when I leave my Player on sleep for a while, I am unable to wake it back up. I've tried pressing the hardware button, the remote buttons, etc. The led is on, but there's no output or sound response from my TV. I have to unplug the NP and plug it back in. Probably a user error, but what's the process to wake the system?
Thanks in advance!
Sent from my SM-N910V using XDA Free mobile app
Action123 said:
Hi all, I've found that when I leave my Player on sleep for a while, I am unable to wake it back up. I've tried pressing the hardware button, the remote buttons, etc. The led is on, but there's no output or sound response from my TV. I have to unplug the NP and plug it back in. Probably a user error, but what's the process to wake the system?
Thanks in advance!
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
I am experiencing something similar, it started with restarts, then it would not boot without the button on the bottom and now it says no signal. Tried connecting it to the pc, pc installed drivers, and if you unplug a cable it says cable unplugged.
Action123 said:
Hi all, I've found that when I leave my Player on sleep for a while, I am unable to wake it back up. I've tried pressing the hardware button, the remote buttons, etc. The led is on, but there's no output or sound response from my TV. I have to unplug the NP and plug it back in. Probably a user error, but what's the process to wake the system?
Thanks in advance!
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
Bumping as I still haven't found a solution.
yep, mine does the same thing, every day i have to reboot it as the screen is black and the device is unresponsive
MIne I have to unplug the HDMI and plug it back in then magically there is a signal. I tried setting never go to sleep and that did not hep. Did anyone upgrade to 5.1.1? does that fix anything?
Bump. Got mine a few days ago and the same thing happens.
It's still on and running. It's still a little warm under the button. But no matter what I do with the remote or button or TV, nothing happens. The only way to get it back up is to unplug/plug the hdmi or power cable.
I've got the same problem, but I've unplugged everything and still nothing, tried different TVs, Different HDMi leads still nothing. Going to contact Ausu or go back to where I purchased it tomorrow. was loving catching up with Game of Throne haha
malctron said:
I've got the same problem, but I've unplugged everything and still nothing, tried different TVs, Different HDMi leads still nothing. Going to contact Ausu or go back to where I purchased it tomorrow. was loving catching up with Game of Throne haha
Click to expand...
Click to collapse
You think it's just a defective device?
Maybe I should return mine as well.
I'm taking mine back tomorrow hopefully. If I can find the receipt
malctron said:
I'm taking mine back tomorrow hopefully. If I can find the receipt
Click to expand...
Click to collapse
Did you get a replacement? Did it work?
Action123 said:
Hi all, I've found that when I leave my Player on sleep for a while, I am unable to wake it back up. I've tried pressing the hardware button, the remote buttons, etc. The led is on, but there's no output or sound response from my TV. I have to unplug the NP and plug it back in. Probably a user error, but what's the process to wake the system?
Thanks in advance!
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
Quoting you so you get a notification
Did you find a solution? Was it your TV, HDMI cable, or the unit itself?
DonDizzurp said:
Quoting you so you get a notification
Did you find a solution? Was it your TV, HDMI cable, or the unit itself?
Click to expand...
Click to collapse
Still no solution. Tried 3 different ROMs and it's the same thing with each one. Could it be a firmware problem? I mean I shouldn't have to reboot it every time it goes to sleep. The hardware button on the bottom has no effect. I'm slowly giving up.
DonDizzurp said:
Did you get a replacement? Did it work?
Click to expand...
Click to collapse
Hey, sorry for the delay, been busy.
But yeah I got my new nexus. Rang Asus with some struggle as the serial on the product wasn't matching up on the system. Useful haha
Then they said it would take 29 days to get a fix or replacement.... I then said I'll take it back to where I got it which in my case was Argos.
Took it back told them the problem, girl looked at me completely confused. Think I lost her at bootloader haha. But I might as well tell them how to explain to do a factory reset which I couldn't do anyway. Then got my replacement. Which I'm leaving in the box as I want to be a geeky guy and do a unboxing video this time haha.
I found if you turn the TV on and off again it will work.. no need to get up and pull the HDMI cable
I noticed this issue didn't happen with 5.0 but happened with 5.1.1 so I'm hoping a new update will fix it.
Random question but on 5.1.1 how do we get sideloader? As I can't find it on the store
Doesn't matter was being an idiot.
malctron said:
Random question but on 5.1.1 how do we get sideloader? As I can't find it on the store
Doesn't matter was being an idiot.
Click to expand...
Click to collapse
A sideloader? If you are asking how to sideload, you boot into the recovery and then choose install from sideload, then use the "adb sideload" command.
malctron said:
Random question but on 5.1.1 how do we get sideloader? As I can't find it on the store
Doesn't matter was being an idiot.
Click to expand...
Click to collapse
That has absolutely nothing to do with this thread
LOL
Also, you sideload using ADB
Turn on USB debugging, install the ADB driver on your PC, then use the adb command "adb install apkname.apk"
No need for root or recovery.
DonDizzurp said:
I found if you turn the TV on and off again it will work.. no need to get up and pull the HDMI cable
I noticed this issue didn't happen with 5.0 but happened with 5.1.1 so I'm hoping a new update will fix it.
Click to expand...
Click to collapse
This doesn't work on my setup. But pulling the HDMI cable works.
This problem appeared on my Nexus player about a month ago, it was working perfectly until that time.
It looks like a problem with the HDMI CEC. Even if I put my NP in "Never sleep mode" as soon as I turn off the TV it will not then wake when I turn the TV back on.
Well, in my case at least, that is not accurate. When I turn the TV on, nothing appears on the screen nor is there any audio, but the NP is still responding to commands and working. I can blindly start a YouTube video from the highlights section while the TV is still "blanked" and when I toggle the HDMI cable connection the I can see that the NP was functioning "correctly" other than it wasn't outputting anything to the HDMI port.
I would say that the "fault" is just likely to be on the TV not implementing HDMI CEC correctly, but everything WAS working correctly until recently and the only changes are on the Nexus Player side of the equation.
DonDizzurp said:
That has absolutely nothing to do with this thread
LOL
Also, you sideload using ADB
Turn on USB debugging, install the ADB driver on your PC, then use the adb command "adb install apkname.apk"
No need for root or recovery.
Click to expand...
Click to collapse
Haha I know told you it was random yeah I did that after I sent it. Couldn't delete the message sorry haha
Problem solved?
Before you take the device back to the store, I believe the problem is the TV; even those of you who tried multiple ones. I did the same thing; tried a different TV. However, in my case, it works. When I hooked mine to a newer TV, the device wakes up fine. I read in other forums (searched "HDMI won't wake up device") and to my surprise, there are other forum where people complained about the same with other devices. Apparently, something related to the HDMI port (maybe the version of HDMI?).

2015 16GB shield Tv, rooted on Nougat, unable to OTA update and controller acting up

Hi everyone
I have a 2015 16 Gb Nvidia shield tv rooted on Nougat bin I have been unable to update it after root. Need help cause controller is acting up and I suspect it's related. What should I do?
Try to go back to stock?
Flash the new update?
Please help.
georgimorales said:
Hi everyone
I have a 2015 16 Gb Nvidia shield tv rooted on Nougat bin I have been unable to update it after root. Need help cause controller is acting up and I suspect it's related. What should I do?
Try to go back to stock?
Flash the new update?
Please help.
Click to expand...
Click to collapse
I'm going through the same issue please help someone
Fixed the issue by flashing 5.2 stock image.
I was able to update after with no problem.
Controller still not acting properly tho.
Problem with controller was fixed
georgimorales said:
Fixed the issue by flashing 5.2 stock image.
I was able to update after with no problem.
Controller still not acting properly tho.
Click to expand...
Click to collapse
So I emailed Nvidia about the controller and they responded. I followed thru their directions with a few tweaks.
They requested me to the the following:
1. Fully charge the SHIELD controller.
2. Clear data/cache and force stop SHIELD Controller.
(Go to Settings > Apps > SHIELD Controller > Clear Data, Clear Cache > Force Stop)
3. Reset the controller:
Press and hold Back + Home buttons for 15 - 20 seconds. You can release the buttons once the lights on the controller go off (This I could not do because back and home buttons were still not working)
4. Re-pair the controller and the SHIELD console.
So I followed until step 3 without letting the controller fully charge. Could not reset the controller because back and home buttons were still not working.
By the way, I had to hardwire the controller for No. 2.
I did all this and had some progress. Volume Up and down buttons were working and the mic as well. Still I had to unpair If I needed to put the console in sleep mode. When unpaired the controller would constantly blink (pair mode). I left it all morning and afternoon charging. Came back home and done, controller good as new. Hope this helps someone.

Logo then Black Screen after 9 months of operation

Hi All
I have had my shield since last July hooked up to my Yamaha RX-V1075 receiver which feeds my Panasonic AE8000U projector.
Two weeks ago, I turned on as normal and I had an issue with a black screen, rebooted, logo appears for about 5 seconds and then black screen. Booted into safe mode, updated to 7.2.3 and the same issue.
One thing I did try and do at around the same time was connect an old harmony elite remote, I have since disconnected this and gone back to my old 4 remote world :laugh:
I can hook the shield up to my TV and it works fine, I have factory reset it. Still no joy and tried multiple HDMI cables.
Any ideas why it would stop working after 9 months, could this be the update or HDCP which is causing this problem. Any settings I can change in the shield to troubleshoot or check.
Thanks for your help.
Sean
kissofthegypsy said:
Hi All
I have had my shield since last July hooked up to my Yamaha RX-V1075 receiver which feeds my Panasonic AE8000U projector.
Two weeks ago, I turned on as normal and I had an issue with a black screen, rebooted, logo appears for about 5 seconds and then black screen. Booted into safe mode, updated to 7.2.3 and the same issue.
One thing I did try and do at around the same time was connect an old harmony elite remote, I have since disconnected this and gone back to my old 4 remote world [emoji23]
I can hook the shield up to my TV and it works fine, I have factory reset it. Still no joy and tried multiple HDMI cables.
Any ideas why it would stop working after 9 months, could this be the update or HDCP which is causing this problem. Any settings I can change in the shield to troubleshoot or check.
Thanks for your help.
Sean
Click to expand...
Click to collapse
Had a friend of mine experience a very similar situation after only 4 months. He ended up contacting nVidia and they RMA'd the unit.
Sent from my SM-G965U using Tapatalk
Johnny14o said:
Had a friend of mine experience a very similar situation after only 4 months. He ended up contacting nVidia and they RMA'd the unit.
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
Thanks Johnny, I am RMAing it

4K Boot Loop with last Google Play

Last Google Play (Services, Login,..., the 4 apks) makes 4K Stick Boot-Loop, don't know which apk exactly.
So be warned.
Have at least ADB activated and authorized (use it) before trying, don't sure it will help.
USB-Keybord <Alt> <Print> <i> seems not working, as remote <Right> <Back> not.
After Looping about half a day 4K came up once.
You have to do a factory reset then, otherwise another half day on next boot up.
Network was USB-Hub - USB-Ethernet, don't know if important.
Did you fix the bootloop issue on Firestick 4k?
iwl said:
After Looping about half a day 4K came up once.
You have to do a factory reset then, otherwise another half day on next boot up.
Network was USB-Hub - USB-Ethernet, don't know if important.
Click to expand...
Click to collapse
Did you fix the bootloop issue? If yes, pls tell us the exact procedure to fix the issue. tnx
iwl said:
After Looping about half a day 4K came up once.
You have to do a factory reset then, otherwise another half day on next boot up.
Network was USB-Hub - USB-Ethernet, don't know if important.
Click to expand...
Click to collapse
Yeah, unfortunately, I wasn't as lucky. I let it loop for 50 hours and nothing, the loop still went on. Tried almost everything before. Back + right on the remote doesn't work. Connecting a keyboard using UCEC Micro USB OTG Adapter and pressing CTRL + ALT + PRTSCN + I, and other combinations that I saw, nothing. ADB seems to be the best way to fix it but since my stick has never been used/authorized on my pc, I'm screwed there as well. Suggestions would be highly appreciated but I think I went through just about everything there is.
For me it worked twice (about half a day) behind each other. (Didn't do factory reset after first half day success, but reboot, so another half day).
narvaeztiamson said:
Did you fix the bootloop issue? If yes, pls tell us the exact procedure to fix the issue. tnx
Click to expand...
Click to collapse
Home screen came up once after looping for about half a day like told and could use it as usual including going trough menue to factory reset.
But didn't do factory reset first time.
After reboot same looping again.
After another half day Home screen again and did factory reset then.
iwl said:
Home screen came up once after looping for about half a day like told and could use it as usual including going trough menue to factory reset.
But didn't do factory reset first time.
After reboot same looping again.
After another half day Home screen again and did factory reset then.
Click to expand...
Click to collapse
Did you leave your tv POWER ON in the half day process or you just turned it OFF?
I'm not sure.
But think my TV turns off after some hours of no Remote input.
So try a day with TV switched off.
Had the same issue. Waited for an opportunity and did the same workaround. Lesson learned.
4K Boot Loop Issue
Please help!
Have 2x firestick devices, both in boot loop mode...
Any suggestions?
Thanks
Damn, i have got the same problem. I think it happends after aptoide system apps updates. Now i have bootloop with adb connectivity (Firestick 4k). I have uninstalled all third party apps, tried fastboot -w and other factory reset / userdata delete options but wihout root nothing really works. It is bootlooping since yesterday evening, i hope it would start today. Are other posibilities while i can connect through adb? Any factory reset through adb without root access?
Unbrick fire tv ( Boot Loop problem)
Using a OTG with charger and USB conector, conect an multimedia keyboard.
Press CTRL+ALT+DEL(SUPR) for restarting.
When restart press CTRL+PAD key (square with lines) a lot of times.
Then the fire Tv go enter in SAFE MODE.
Then go to configuration and do a factory reset.
Good Luck.
Had this issue yesterday,
I am not sure if i was just lucky but after trying with a keyboard ctrl+alt+delete + several combinations after the stick restarted i tried <Back> and <Right> combo on a remote and it loaded normally.
After that i just uninstalled the google pay services from the fire stick apps menu and everything went back to normal.
fiszer said:
Had this issue yesterday,
I am not sure if i was just lucky but after trying with a keyboard ctrl+alt+delete + several combinations after the stick restarted i tried <Back> and <Right> combo on a remote and it loaded normally.
After that i just uninstalled the google pay services from the fire stick apps menu and everything went back to normal.
Click to expand...
Click to collapse
Hi,
Your stick is 4k? How did you connected keyboard? What adapter did you use? Thanks
Yes, stick 4K. The keyboard I have is Logitech K400 Plus connected via usb otg with power cable.
fiszer said:
Yes, stick 4K. The keyboard I have is Logitech K400 Plus connected via usb otg with power cable.
Click to expand...
Click to collapse
Please be kind and tell me the specific model for otg adapter (a picture or where did you purchase it). Thanks!
Hello guys.
I just want to share you that i've just fixed my device using a regular "y otg cable", an usb keyboard and following the instructions described in this video youtu.be/rh9Jba5T8Fs
Hope it might help somebody else.
Take care, be safe.
Ed Flowers
I've fixed my problem via adb.
My problem was that I try to install google play store, so, I've uninstalled this apps.
I connect the firestick to my laptop USB port (I´ve put the firestick to my laptop HDMI port to, but I dont know if it is required)
Then, using the terminar a run
Code:
adb uninstall com.google.android.gms
adb uninstall com.google.android.gsf.login
good luck :fingers-crossed:
i was stuck on this like a week
iwl said:
Last Google Play (Services, Login,..., the 4 apks) makes 4K Stick Boot-Loop, don't know which apk exactly.
So be warned.
Have at least ADB activated and authorized (use it) before trying, don't sure it will help.
USB-Keybord <Alt> <Print> <i> seems not working, as remote <Right> <Back> not.
Click to expand...
Click to collapse
You can install Aptoide TV instead of installing Google Play store
Link: https://aptoi.de/tv

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