Hello all,
I'm experiencing a strange phenomenon with my Samsung Galaxy J5 (model number SM-J500FN, running Android 6.0.1) and was hoping someone might be able to help!
It works fine most of the time, but stutters and crashes whenever it's connected to one certain free Wifi network. This "guest" network is provided by our local council and is accessible in libraries/leisure centres/schools etc. Other friends with Android phones can use this free network with absolutely no issues, but my J5 slows to a crawl soon after connecting, and is soon unusable. It doesn't even reboot easily, and when it does (eventually), and I reconnect to the network, the exact same thing happens again. The only error message I've seen pop up during the stuttering procedure is "Touchwiz home has stopped working".
I stress again that my phone experiences no issues whatsoever when connecting to *any other network* apart from this one, free Wifi.
Does anyone have any idea why this is happening? Or, more importantly, how I can address this issue? (This free, guest network is prevalent all over the area I live in. Sometimes my phone connects to it in my pocket without my knowledge, and it takes 15 minutes to restart my phone and be able to use it again!)
Any advice would be very welcome. Thanks for reading, all the very best.
P.S. I am by no means a phone expert, so it would be hugely appreciated if you could walk me through any potential fixes, I'm not brilliant with jargon... Thanks!
spencey7 said:
Hello all,
I'm experiencing a strange phenomenon with my Samsung Galaxy J5 (model number SM-J500FN, running Android 6.0.1) and was hoping someone might be able to help!
It works fine most of the time, but stutters and crashes whenever it's connected to one certain free Wifi network. This "guest" network is provided by our local council and is accessible in libraries/leisure centres/schools etc. Other friends with Android phones can use this free network with absolutely no issues, but my J5 slows to a crawl soon after connecting, and is soon unusable. It doesn't even reboot easily, and when it does (eventually), and I reconnect to the network, the exact same thing happens again. The only error message I've seen pop up during the stuttering procedure is "Touchwiz home has stopped working".
I stress again that my phone experiences no issues whatsoever when connecting to *any other network* apart from this one, free Wifi.
Does anyone have any idea why this is happening? Or, more importantly, how I can address this issue? (This free, guest network is prevalent all over the area I live in. Sometimes my phone connects to it in my pocket without my knowledge, and it takes 15 minutes to restart my phone and be able to use it again!)
Any advice would be very welcome. Thanks for reading, all the very best.
P.S. I am by no means a phone expert, so it would be hugely appreciated if you could walk me through any potential fixes, I'm not brilliant with jargon... Thanks!
Click to expand...
Click to collapse
You can do one thing. Download the latest firmware from Sammobile for your model and flash it using Odin. If there is any problem with your firmware then this will fix it. I also had some problems with my phone's firmware so i flashed the latest firmware from Sammobile and everything was fixed. Sometimes there are some problems with the firmware which come by default with the device at the time of purchasing.
Related
I have searched this and other forums and have not seen either this problem or an answer to it. Per AT&T's suggestion, I just upgraded to the new AT&T rom version that adds PTT and seems to have big problems. My current issue is that when I first boot up and connect via GPRS/3G all works well. When I get to a wifi area and switch to wifi, again all works well. However when I leave the wifi area (or just turn off wifi) I can't get any data via GPRS/3G. The balloon comes up saying it is connecting. The little "G" and bidirectional arrows in the top left indicate it is connected. However in the browser, it just continues to grind away with "Locating" in the bottom right corner until it finally times out and puts up a screen that says that the "page cannot be displayed because the connection was lost". I open the connection manager and press and hold the "Data Connection" icon until that goes off and try again, same problem. The only way I can get GPRS/3G data connection to actually work again is to reboot. Any ideas what is going on or how this can be fixed? Forgot to add that this is an HTC 8525. Thanks.
From your description I wasn't able determine whether AT&T's suggestion was aimed at remedying the issue, or if it's something that came about with the update.
Assuming the latter, you may want to try a hard reset first and run it for a bit before loading any other apps. Failing that, reflash the ROM. I had a lot of trouble with my radio when my 8525 was new, but it mysteriously cleared up after a few radio flashes.
Thanks but still a problem
Thanks for your thoughts here. I hard reset and reflashed.
Yes the firmware is the latest one that AT&T has suggested that everyone who had the older Cingular phones upgrade to. It provides the AT&T logo, the "push to talk" feature, and some other junk. I have contacted AT&T about this and their response was to send me a new phone that they claimed had the old firmware, since they have been getting a lot of complaints about the new firmware. It didn't have the old firmware and also it's SIM card reader appears to be broken. I called HTC and they said that they too have had lots of complaints about the new firmware quirks but had nothing to offer to solve them. Anyway, the old firmware had no problem switching between wifi and CGRS so I don't think it is in the hardware. On the other hand I'm surprised that nobody else is encountering the problem from the upgrade.
I'm having the same prob. Purchase three of these phones and the other users have little technical expertise. First I set up a sync with my office PC. Then loaded the ROM update. I run MAC's @ home had difficulty connecting to my home wifi. Finally determined that the 8525 would not accept the 13 key ASCII wep password. Needed to use the HEX. So I connected. Went to work and had problems syncing with my PC. Active sync had to rediscover the device. Now I'm back home and can't connect again. My Device ID changed names upon "resyncing" and I updated the Airport Base Station with my new name. I've spent a lot of time on this issue.. Maybe I need to send em back for an iPhone!
Well I found a solution to it
This is a great forum - though somewhat hard to search through thoroughly. Anyway the solution for me was to go back to ROM 1.34. Found how to do that through flashing from the micro card at http://forum.xda-developers.com/showthread.php?t=311704&highlight=cingular+8525+rom+version and getting the production ROM version at http://wiki.xda-developers.com/index.php?pagename=Hermes_Upgrades. Back to normal - everything works fine. Just for a trial, I also downloaded ROM V2.1.1 and it works find also - but sure seems a bit large - ends up with 42.9M of storage free vs V1.34 that has 50.25. Think I'll try the the memory expansion process at http://forum.xda-developers.com/showthread.php?t=298327&highlight=want+more+storage. That seems to at least provide a more than 9 megabyte smaller MBH file but I don't know what that translates to in memory usage yet.
Suspect there is a way to fix this problem but I haven't seen anything in the forums on it.
Hi,
I'm on my 2nd tab now (1st had a battery fault). Both have exhibited the same issue, so I'm pretty sure its firmware or some other influence. I've seen the problem with both 3G and Wifi, so I'm guessing its the network stack.
When connected to the internet or in the app store I get network errors, the most common is "Web page not available". Clicking retry a few times will often resolve the load. Rebooting the tab will correct the issue (its also snapper at loading pages after the reboot).
Anyone else seen this issue?
Cheers
Jim
I'm not sure I've had the problem with networking issues you describe but I can confirm the battery issue is legitimate having owned Sprint, VZW, and now the T-Mobile version of the tab. The are all extremely slow to charge, and also discharges (or at least it says it is) to 99% even when plugged in.
Just wanted to share my personal experience in hope it will help someone else out there as well.
Problems with wi-fi appeared on my rooted N9005 out of the blue.
"Your wi-fi connection is unstable" message followed by complete halt of wi-fi. I read the forums, tried this and that, different firmwares - nothing. Annoying as it was, I gave up on the matter as it was impossible for me to solve at the time. The only band-aid was resetting my router and restarting my Note 3. Then it would work only for a limited time, until when it just wouldn't work anymore.
As a desperate move I tried disabling my AdBlock Plus app. And then a truly wtf moment - everything started working flawlessly. My wi-fi connection is rock solid. :silly:
Well, it didn't seem obvious to me, but then again I AM a newbie. Perhaps you android veterans already had this app on your radar. But listing through forums I never once encountered this as a possible fix, hence I'm sharing this here.
Hopefully it will do the trick for some of you.
Best of luck.
Hi,
I just received the Oreo update for my S8 and everything seemed fine from the start. It didnt take long though when
I noticed that the WiFi was acting weird. Even though I had great connection to my modem, my WiFi performance
was extremely poor. The two arrows beside the WiFi logo in the status bar only showed upload and no download when I
tried to open a website. I tried forgeting the network but it only seemed to work momentarily. So I rebooted my modem and
hoped that it would solve the problem. Rebooting the modem only worked momentarily too. I will be checking later if this issue
continues with other WiFi networks.
Has anyone else experienced this?
Same problem with My S8 after Oreo. Occasionally the !-mark next to wifi-symbol and the connecton is lost. By restarting the wifi-router or renewing the wifi connection from the phone fixes this for some time, until it happens again.
This fixed it for me
Mine was doing the same but noticed I could stay connected to a older router I use as an extender so changed my wifi security on my main router from wpa2-aes to the older wpa and it's been fine ever since stays connected on 2.4 and 5 now
Is there a fix for this yet? I just downloaded the newest update they rolled out today, 4/3/2018 and I still cannot send email if I am connected to my wifi. It tells me "couldn't send" and it sits there until I turn off my wifi and use my data. This is ridiculous. My wifi connection is fine. I should not have to turn off wifi every time I want to send an email. So frustrated. Why roll out another update so quickly if not to fix the issues the March update caused????
I am also a an S8 user and noticed my wifi dropping connections throughout the day and reconnecting. This has occurred ever since Oreo update. I have tried all the possible fixes and none of them seem to work. I have sent my phone to Samsung for a repair and they have useless approved centres that lie about fixing the phone. I have sent it back. Lets see what happens. Worst case scenario I will have to install Nougat as it was working fine on this version.
Same here ! =(
Same problem
Sporadic exclamation mark on the WiFi icon
and poor performance .
Opened another thread on too many open ports.
Used sockstat and too many ports are listening.
Me too
(ROM France : XEF)
Did you guys notice this after the Oreo update or on Nougat as well?
I’m having this problem since the Oreo update too. I have to turn the WiFi off and on several times a day to fix it. When attempting to use WiFi, no pages etc will load and then eventually a ! Symbol appears next to the WiFi icon. Only fix is to turn WiFi on and off. It’s very annoying!
Exact same issue. Started occurring right after oreo update
Have you guys complained to Samsung about this? as making noise to them will rectify your faults eventually.
Same here, WiFi unreliable since Oreo. I need to restart the network to make a WiFi call and that isn't always a reliable fix. I started a chat with T-Mob on FB and gave up. They're clueless. Samsung S8+
Hello same issu, I'm from France an online the forum in France an Germany many people have this problem.
I read somewhere to delete the wireless connection from your device and then re-add. I'm not ready to say it fixed things but the WiFi does seem more stable.
UPDATE - Sorry to say there are still issues. Oh well, it gave me hope for a brief moment!
Go to settings- General management- Reset- Reset network settings- Then confirm and restart the phone. After re add your wifi networks. That fixed it for me
Update: It turned out that it didn't work for me... it looks like i may have to try and factory reset as it feels like i have tried everything else :crying:
John_169 said:
Go to settings- General management- Reset- Reset network settings- Then confirm and restart the phone. After re add your wifi networks. That fixed it for me
Click to expand...
Click to collapse
T-Mobile just had be clear the cache from the "boot level" menus. Let me see if that fixes anything before trying yet something further. THANKS!
PS - clearing the cache did fix the problem I was having with the TX Lottery app. After the OREO update it would no longer scan the ticket barcodes. It's working again!
John_169 said:
Go to settings- General management- Reset- Reset network settings- Then confirm and restart the phone. After re add your wifi networks. That fixed it for me
Click to expand...
Click to collapse
Thanks. Let me test a few days.
For me don't work ?
Same for me!!
Hello everyone. I have a samsung galaxy s7 edge (SM G935F) and i recently received the android 8.0.0 from samsung. Downloaded and installed directly via the cellphone.
But after updating i am getting this internet/connection drop issues a lot.
Now a lot of times when im connected in wifi or using the 4g mobile internet, im getting a lot of internet lag/drops. Example: at whatsapp, when i sens a message, the clock appears and only after a little rhe time the message is send.
Example 2: at facebook, somerimes it lags and takes too long to load the content (same happening in instagram). Or at clash of clans, it is showing that symbol of internet issue.
Besides those internet bugs/lags, the android 8.0.0 is ok.
I already did a factory reset yesterday via the phone, and saved the files with smart switch. But the problem persists. I also checked and my wifi internet and my mobile internet are ok.
Does anyone knows how to fix this issue? Is there a newer version of the ROM, maybe? Or if not, is ir possible to downgrade to android 7 again (really wouldnt like this option but....)?
If anyone could help that would be great. But for the record:im really newbie at android stuffs....if you can help, please could you explain step by step?
Thanks everyone
Another bug i am noticing: besides the internet crash/drop (wifi and 4g), i've noticed that it is taking too long to charge (around 3h...3:30h), even with fast charge.
Does anyone knows how to fix those bugs, or anyone is having those issues ?
Can i flash again the BTU ROM of android 8.0 from UK, with CSC from android 7.x from Brazil (ZTO)??? I mean, is it compatible?
thanks
lokoroxbr said:
Another bug i am noticing: besides the internet crash/drop (wifi and 4g), i've noticed that it is taking too long to charge (around 3h...3:30h), even with fast charge.
Does anyone knows how to fix those bugs, or anyone is having those issues ?
Can i flash again the BTU ROM of android 8.0 from UK, with CSC from android 7.x from Brazil (ZTO)??? I mean, is it compatible?
thanks
Click to expand...
Click to collapse
don't try to mix the firmware you may get issues,we should wait one week more till Samsung will release another version of oreo,so lmy advice is flash back nougat using odin 3.12 if u need a good page with high speed of download Samsung firmwares try www.updato.com
lokoroxbr said:
Hello everyone. I have a samsung galaxy s7 edge (SM G935F) and i recently received the android 8.0.0 from samsung. Downloaded and installed directly via the cellphone.
But after updating i am getting this internet/connection drop issues a lot.
Now a lot of times when im connected in wifi or using the 4g mobile internet, im getting a lot of internet lag/drops. Example: at whatsapp, when i sens a message, the clock appears and only after a little rhe time the message is send.
Example 2: at facebook, somerimes it lags and takes too long to load the content (same happening in instagram). Or at clash of clans, it is showing that symbol of internet issue.
Besides those internet bugs/lags, the android 8.0.0 is ok.
I already did a factory reset yesterday via the phone, and saved the files with smart switch. But the problem persists. I also checked and my wifi internet and my mobile internet are ok.
Does anyone knows how to fix this issue? Is there a newer version of the ROM, maybe? Or if not, is ir possible to downgrade to android 7 again (really wouldnt like this option but....)?
If anyone could help that would be great. But for the record:im really newbie at android stuffs....if you can help, please could you explain step by step?
Thanks everyone
Click to expand...
Click to collapse
Hi,
My S7e has just upgraded to 8.0.0 and is now having the same wifi lag issue. Did you manage to find a fix?
Thanks
Ady
I'm also noticing the same issue with my S7E. I'm on XEU.
Has anyone got the same issues with BTU as I'm considering swapping over?
lmason said:
I'm also noticing the same issue with my S7E. I'm on XEU.
Has anyone got the same issues with BTU as I'm considering swapping over?
Click to expand...
Click to collapse
I fixed the issue on my device. The problem was having power saving mode enabled, I use to run it all the time on nougat and never had an issue. Yet I turned it off and now there's no connection lag what so ever.
I was having the same issue with btu xeu even custom. On Oreo my wifi switch went totally gray and screen pattern unlock would also take 20-25 sec to unlock but then I flashed this kernel and everything works like a charm.
https://forum.xda-developers.com/s7-edge/development/kernel-arianoxxkernel-g930f-935f-oreo-t3807606