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Hello all!
I decided to start this thread to share my recent experience with the Samsung service centre.
I live in the UK and last November I got a P600 16GB Note 10.1 2014. I was using it mainly for taking notes at university with Lecture Notes and for keeping the girl I babysit busy with a couple of games. During one of those babysitting sessions, the tablet fell on the floor. When I picked it up the screen had two dark patches on the left side but it was still working fine. I decided to reboot and unfortunately the screen never came on again. I could still hear the touch sounds, so I know the digitiser was intact, but the screen was not lit up. Furthermore, one of the hinges of the back cover seemed to have broken, as there was a visible gap between the bezel and the cover.
Firmware-wise, the phone was rooted, with the KNOX flag tripped, running a Colombian 4.4.2 firmware. Even the build.prop was modified to show the tablet as a Note Pro in order to get the fancy recent apps screen.
At this point, you may all think that I was screwed in terms of warranty, right? Well, those were my thoughts exactly! Nevertheless, I decided to send it to the service centre, as, for free or not, I wanted it fixed. I filed the service request online and only mentioned that I saw the dark spots and that the screen stopped lighting up. I did not mention the fall nor the rooting of course, although I was fairly certain that evidence of both was hard to miss.
To my great surprise, the tablet was fixed completely free of charge and returned to me by mail 17 days later!
Let the record show that I do not mean to say that rooting and tripping KNOX does not void your warranty. It just didn't in my case. And maybe, just maybe, each service centre have their own way of handling things like these.
Cheers!
iR¡[email protected]!* from i9505 via Tapatalk 4
There are quite a few posts across the various Samsung forums like yours where warranty repairs were provided on rooted KNOX tripped devices. In fact, I've never seen a post where Samsung denied warranty coverage for a "non-official" device when the problem itself was unrelated (EG: bad headphone jack, dead display). You lucked out because dropping your tablet and causing it to malfunction is pretty clearly not a warranty covered repair.
Here's Samsung's official definition of what the KNOX warranty bit is for and how it works. That it universally and completely voids a device's warranty when tripped is mostly XDA folklore.
By Peng Ning, VP, Samsung Enterprise Security Group, on Wed, 12/04/2013
When it comes to rooting, there have been some questions regarding Samsung’s KNOX-enabled devices and if they can, or should, be rooted at all. We do not recommend that you root your device, since it can cause software problems, cause your device to operate improperly (for example, overheat), and as a result void your warranty.
To further illustrate how this works, the “KNOX Warranty Void” bit (or simply KNOX bit) is used to detect if a non-KNOX kernel has been loaded on the device. It is a one-time programmable bit in e-fuse, which can only be turned from “0” to “1” (i.e. burned). If a non-KNOX boot loader or kernel has been put on the device, KNOX can no longer guarantee the security of the KNOX container. As a result, this KNOX bit will be burned to “1”, indicating that this device can no longer use the KNOX container service.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
you got lucky, now order a trident case asap
Different country
I will not trip my knox counter (until my P601 warranty last) :silly:
My S4 is acting very weird any help would be great, a few days ago a touches the power button to wake my phone and the screen did not respond, but I'm noticing that I slide my finder as soon as I press the wake/power on button it responds but then it stop ..... anyone else has had the same issue ???? and if so is it possible to solve it without an expensive trip to a support person, btw I no longer have coverage from my company to take it in and have it fixed
You are completely stock?
I have exactly the same issue.Got the Phone from a Friend,noticed it acts like you described and thought it will fix itself after beeing rooted and flashed with a custom ROM (i killed Knoxcounter with that,3xx days Warranty left down the drain).
Nothing will help,no factory reset/cachewipe/reflashing of stock-firmware or any Xposed Crash-Fix-Module.
I changed the battery,used it without SD Card,without SIM and even tried the "Secure Mode" Samsung support suggested.
I`ve read some posts about this problem and everyone that reported back said he had to hand over the device to Samsung and got either a replacement board or a new Device alltogether.
Expect 200€ costs (as i do,since i would love to totally kill the board so Samsung doesn`t see the Knoxcounter but don`t know how and i think they find a way to see whats up),i will send mine in tomorrow i guess...
Tlailaxu said:
I have exactly the same issue.Got the Phone from a Friend,noticed it acts like you described and thought it will fix itself after beeing rooted and flashed with a custom ROM (i killed Knoxcounter with that,3xx days Warranty left down the drain).
Nothing will help,no factory reset/cachewipe/reflashing of stock-firmware or any Xposed Crash-Fix-Module.
I changed the battery,used it without SD Card,without SIM and even tried the "Secure Mode" Samsung support suggested.
I`ve read some posts about this problem and everyone that reported back said he had to hand over the device to Samsung and got either a replacement board or a new Device alltogether.
Expect 200€ costs (as i do,since i would love to totally kill the board so Samsung doesn`t see the Knoxcounter but don`t know how and i think they find a way to see whats up),i will send mine in tomorrow i guess...
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Why are you so sure that Samsung won't fix it? I see you use €, that means you are in the EU.
No rooting, flashing, will ever void your consumer rights. So the store you bought it from still has to fix it, if it's a hardware failure.
Here in the Netherlands Samsung will always fix your phone even if you bricked it. So don't believe those stories about tripping Knox voiding warranty. Because in a lot of cases it's just not true.
Lennyz1988 said:
Why are you so sure that Samsung won't fix it? I see you use €, that means you are in the EU.
No rooting, flashing, will ever void your consumer rights. So the store you bought it from still has to fix it, if it's a hardware failure.
Here in the Netherlands Samsung will always fix your phone even if you bricked it. So don't believe those stories about tripping Knox voiding warranty. Because in a lot of cases it's just not true.
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Well,i am not sure but its a 50/50 chance and i am scared that they will refuse since it goes to a Samsung Certified Repaircompany and if you look at this post here,it doesn´t sound like they will overlook the knox-thing
http://forum.xda-developers.com/showthread.php?p=56694012#post56694012
This person is from Germany,i live there too at the moment
edit: to clarify,i can not return it to the store the device was bought from.They say,after 1 year i have to handle this with Samsung directly
Tlailaxu said:
Well,i am not sure but its a 50/50 chance and i am scared that they will refuse since it goes to a Samsung Certified Repaircompany and if you look at this post here,it doesn´t sound like they will overlook the knox-thing
http://forum.xda-developers.com/showthread.php?p=56694012#post56694012
This person is from Germany,i live there too at the moment
edit: to clarify,i can not return it to the store the device was bought from.They say,after 1 year i have to handle this with Samsung directly
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It's not allowed what Samsung is doing.
And your store has to accept it. You should look at some consumer sites in your country. It's probably at least 2 years that they have to fix it for you (it could be longer, but not less).
The Shop grants 1 Year Warranty (which the device is over since 2 months or so) and Samsung offers a 2 Years period (first year covered trough the shop,so THEY have to deal with Samsung and you have to deal with Samsung for the remaining Year if anything goes wrong).
Samsung clearly states that the warranty is void if you trigger the knox-counter so it is up to the repaircenter to do it or not.Since i think they are "doing it by the book",the first thing they do is check Knox.If it is triggered,they will not even open it or see what the problem is,they will notify you that the warranty is gone because of Knox.
Tlailaxu said:
The Shop grants 1 Year Warranty (which the device is over since 2 months or so) and Samsung offers a 2 Years period (first year covered trough the shop,so THEY have to deal with Samsung and you have to deal with Samsung for the remaining Year if anything goes wrong).
Samsung clearly states that the warranty is void if you trigger the knox-counter so it is up to the repaircenter to do it or not.Since i think they are "doing it by the book",the first thing they do is check Knox.If it is triggered,they will not even open it or see what the problem is,they will notify you that the warranty is gone because of Knox.
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The shop isn't allowed to give 1 year warranty. It's at least 2 years.
As I said, check German consumer sites. See for example this:
http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
Thats what they told me,it was basically "get in contact with Samsung,we wouldn`t do anything different".Thing is,i just asked a techguy from a certified Samsung-Repaircompany on another Forum IF they refuse to act on warranty if they notice Knox is on 0x1 and he said something like "we check for tampering with the software/rooting and refuse to repair on warranty if there is an indication for it.Knox on 0x1 counts as indication".
So,there is no way to send it in and expect them to replace the board without payment.
Just got off with samsung support and the agent told me knox being 0x1 won't affect the warranty. I'm probably going to root anyways, but if anyone has any actual experiences with samsung and a 0x1 warranty, would you care to share?
Iffy... to say the least. I would of got what they said in writing lol
Ausboy 2011 said:
Iffy... to say the least. I would of got what they said in writing lol
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exactly what i did, well not exactly writing, but typing is close enough. Having issues rooting atm, keep getting nand write start failed with chainroots method. I have the SMN910U
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
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Thanks for the insight, I have only had one warranty incident with Samsung. I had to send in my note 3 (same day I got it, so it wasn't even setup). The warranty repair was a breeze though.
just rooted my phone and am noticing some major lag here and there. Anyone else?
Comment for visibility. I need to know this aswell
Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
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Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
cwk8412 said:
Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
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unless they can prove the software caused an issue, or you just happen to a rep that is a stickler for the rules it should be fine
it depends on which samsung service center.
Depends on a lot of things, but mainly on the rep you get (if he's anal or not) and the kind of problem you wanna fix. If it's a hardware problem 99% of the time a 0x1 wont be a problem. Software may be another story. My advice? if you care about the warranty, don't root. Personally my devices last less than 6 months with me anyway so I root the second I get it (after I check everythings working of course).
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
my first note 4 was rooted and knox warranty change to 0x1 from 0x0 after some days using 5 or more pixels died and send it to service center and swap my phone with new note 4 by new warranty duration
in this case defeated knox by rooting dose not affect on warranty
iridaki said:
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
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That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
smar said:
That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
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I filed a repair request online, Samsung sent a package with prepaid post, put my tablet and charger in and took it to the post office. I believe it went somewhere in England, even though I live in Scotland. So, yeah, I sent it directly to Samsung.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
Hello,I was considering of rooting my device. Yesterday,I rooted my device and today when i woke up there was 1 pink line on the phone.My screen wants replacement and i am afraid that warranty won't cover it.
P.S I didn't drop my phone or root caused this.It is just a common problem of galaxy s6,7 screens
Well it shouldn't be a problem in Europe. Where are you from?
paysen said:
Well it shouldn't be a problem in Europe. Where are you from?
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It didn't used to be (I had two warranty repairs on my S4 and Note 3, both with a tripped knox flag here in the UK for example) but now Samsung are being funny about it and it's far more hit and miss. In the last six months I've read about people being refused in the last few days, but I also read about someone having their S7 Edge replaced with a new device (again in the UK) after breaking their home button, and despite having tripped the knox flag. Basically, I suspect it depends what service centre it's sent to and what mood the engineer is in.
I bought the S7 Edge because I love the device but also because I was under the impression that the Knox flag trip didn't stop it being repaired if necessary. If my phone ends up with an issue (touch wood it doesn't of course) and Samsung refuse to repair it, I will never buy another Samsung phone. Not out of protest, as Samsung won't give a s**t about that, but because I don't want a device I can't root without losing the warranty. Root to me is too important.
I am from Greece.I called our Samsung service Center and they told me that if the knox is triggered then they have to replace the motherboard of the phone in order to repair anything.So the motherboard costs about 300€ .This is a joke 6 days old phone and have problem with the screen without even dropping it
kogi4ever said:
I am from Greece.I called our Samsung service Center and they told me that if the knox is triggered then they have to replace the motherboard of the phone in order to repair anything.So the motherboard costs about 300€ .This is a joke 6 days old phone and have problem with the screen without even dropping it
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If the implication here is that it's not possible to repair it without replacing the motherboard, then that is complete bulls**t and little more than a scam to get more money out of you you. There is absolutely no reason a screen can't be replaced on a phone with a tripped knox flag. Even if they refuse to do it under warranty thanks to the tripped flag, the most you should be charged is the labour to replace the screen and the screen itself.
If this is a new Samsung policy that no knox tripped device can be repaired without replacing the system board first (even if the fault is in no way related to the system board) then it's a new low from them.
But unfortunately, in terms of not getting it repaired for free, this is the chance you take with tripping your knox and you will have known that prior to doing it. Take it to a third party repairer would be my advice. It would be far cheaper, although you would risk no longer having your IP68 rating.
The vertical line was fixed itself today at the noon.When I went to home at the noon without having anymore this annoying line I placed it to the charger and i slept.When I woke up today at the afternoon the line was there again and the light sensor doesn't work too.
The light sensor doesn't work too
Update:
● The light sensor starated working somehow.
● The line is not stable. With that I mean that sometimes there are 2 lines and sometimes the line is thinner or bigger.
● 2 times the screen completely died for 2 minutes
Now there is only 1 line very very thin
Hi guys.
I have a stock s7 edge. No root. Everything stock.
Wife broke the note 4 i passed on to her. So decided to buy her a cheap as possible s7 edge.
I bought a faulty s7 edge off ebay with the hope of fixing it.
Hope you guys can help.
Not received the phone yet so hope to get an idea of what i should do when it arrives.
I have rooted and used odin many times in the past.
The sellers description of fault.
It has been rooted and therefore the warranty status is void. Knox counter tripped, Warranty Void: 1 (0x0500) and FRP LOCK: OFF). I believe the encryption was also removed as part of this process.
Shortly after it was rooted (within a day or 2) it started to crash and get stuck in a boot loop. I've had periods of over a week when its been fine and not crashed but then will crash randomly, sometimes when not even being used. It then usually needs a hard reset/factory reset to boot back into the operating system.
Its running a stock Samsung official ROM, stock recovery and has been factory reset. Therefore is currently NOT rooted.
Questions i have,
Is this a fault because of a bad root? Or could it be a hardware fault?
Can knox be reset to 0?
Is frp lock off bad? And important?
Can frp be turned back on?
Thanks in advance guys. This could be an expensive gamble. I paid £257 for it.
Also, if needed. any idea what it would cost to get samsung to fix it?
If on stock firmware it still crashes then it's a faulty EMMC chip. If not then it was a bad root.
Knox cannot be changed to 0, once it's rooted and Knox is changed to 1, there's no way back.
FRP lock off is a good thing, and if it was ON then You would have a small problem(bypassing FRP and changing it to OFF is against XDA rules, so I won't discuss it).
And a it would probably cost like 300 usd to get motherboard replaced by Samsung.
ProtoDeVNan0 said:
If on stock firmware it still crashes then it's a faulty EMMC chip. If not then it was a bad root.
Knox cannot be changed to 0, once it's rooted and Knox is changed to 1, there's no way back.
FRP lock off is a good thing, and if it was ON then You would have a small problem(bypassing FRP and changing it to OFF is against XDA rules, so I won't discuss it).
And a it would probably cost like 300 usd to get motherboard replaced by Samsung.
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Thanks for your reply.
Is it possible to test for a faulty EMMC chip?
Familiar with knox, not with FRP. my s7 edge shows it as on.(not intending to change it)
At that price i would buy a smashed edge and change the motherboard myself.
Any suggestions what to try?
What would my chances be of getting samsung to fix it for free?
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
Unlikely. Even in the EU Samsung are now refusing to repair knox tripped phones, even if there is no way the knox trip and root could have had any influence on what needs repairing (for example, a faulty charging port). They could easily claim in this case that the fault occurred as a result of an attempt to root it, regardless of how inaccurate it might be. You might be fortunate and get a repair center and engineer who's having a good day or doesn't bother to check the knox status, but I very much doubt it.
The only way of getting knox tripped phones repaired on warranty now is with certain networks if you're on contract. For example my S7 Edge developed a known screen fault over Christmas (exactly the same issue as this) and I sent it for repair with my network provide who have their own repair service. They couldn't fix it so gave me a new phone despite the knox being tripped which was nice. But if Samsung get involved 99% of the time you're screwed unfortunately.
hoping the android 7 update fixes it.
Not to bothered about knox. otherwise ill try samsung. i read a post about a guy who got samsung to fix his after getting trading standards involved. if needed might give it a try.