Hi.
I have a fault with my Note 3. It restarts itself, powers off, sometimes cannot power on (freezing when first Samsung logo appears), but time to time it powers on and runs for couple of minutes. I gave it for repairs to Phones4u (UK). They kept my phone for two weeks and I received info it cannot be repaired because it has been rooted and warranty does not cover it.
First things first:
- I have never rooted my phone
- nobody else had my phone in his hands without my attention (before I gave it to Phones4u repair service)
- I was using KNOX on my phone to keep data secured, which is not possible to run KNOX if phone was rooted
- I was updating this phone with original software by auto updates
- I never used something like "Odin"" or "custom Rom"
When the fault first appeared I tried to backup my data (successful). Then I decided to make a hard boot reset. Instead of pressing Power+Home+VolumeUp I pressed by mistake Power+Home+VolumeDown which took me to download mode, as I get known.
I only remember that I have seen on screen few lines which content that info (I rewrite with the help of google search):
Current binary: Official
System Status: Official
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x0
Then I did a Hard Boot Reset and next day gave it to the service for repair.
Now, when unrepaired phone came back I was able to power it on and it was running for about 3 hours (maybe because it was cold or sth) untill it froze again and I had to take off the battery to restart. I installed app "check root" which told me phone isn't rooted, but I am unable to do any updates as "your device has been modified". I cannot install and run KNOX, because "your device is not authorised to enter KNOX"
Next, download mode tells me:
Current binary: Custom
System Status: Custom
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x1
So, I am sure that somebody from repair team has made some changes in my phone and will not confess he did it. Customer Service is not helping me and I understand they think I am responsible for this fault. I found some help in Phones4u store in Motherwell, where some girl tried to contact repairs and customer services to get some answers fro 40 minutes with no results. Finally she was advised to contact Samsung. She arranged a service for me. I will send my device to Samsung when I receive some secure bag to send my device in.
However, I know they are unable to repair my device if KNOX Warranty Void 0x1. But what I am going to ask them is, can they find in that phone when was changes made and how. That would help me identify who is responsible for that. Do you think Samsung is able to read from my phone that modification time and date and who is guilty?
lol
Sent from my SM-N900P using xda app-developers app
I was under the impression that tripping knox would not invalidate your warranty in the uk and that the phone would still be repaired .
I also had my phone returned to me from Samsung, my phone was rooted and i played dumb saying i just downloaded an app from the play store and that's why its rooted. They where not having any of it and said i invalidated my warranty:crying: Seems Samsung are getting tough
nch
ant78 said:
I also had my phone returned to me from Samsung, my phone was rooted and i played dumb saying i just downloaded an app from the play store and that's why its rooted. They where not having any of it and said i invalidated my warranty:crying: Seems Samsung are getting tough
Click to expand...
Click to collapse
Well, that's a bit different. My phone was not rooted when I was sending to the repair, and the repair service was not Samsung official, but some Accredited Repair Centre which cooperate with Phones4U.
I am not playing dumb, I never rooted my phone or neither modified software. Some incompetent guy from this repair centre could do that. I don't know how could that happened, I'm only sure what I didn't do.
Now, is it possible to check inside the phone when was it modified? It was send to repair on 23rd January'14 and returned to me on 5th of February. If during this time phone had some changes in software that means this repair centre is responsible for doing that. Again, is it possible to read from the phone when modifications (rooting, changing software from original to custom) have been done? Can Samsung repairs check that?
Haven't I read this before on Phones4U forum?
Argue with them, don't take no for an answer.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Yes, you have. I am trying to get any explanation from Phones4U Customer Service in this matter.
I hope Samsungs service is going to help me.
Nobody knows is there any record of date and time of software change in this phone? I want to be sure before I send it to Samsung repairs...
I don't know if they can tell or not but you should insist they can - there should be certain files on there with a given date/time stamp. I can't imagine them implementing something like Knox without a log to track changes. Tell them to check the dates, give them the ones you have up above and insist they check to see when it was modded.
Does the UK have a forum like forums.whirlpool.net.au or maybe www.productreview.com.au? Many companies have reps that browse those sites to address concerns of customers, because they know such sites can have a dramatic effect on sales if the company gets slammed.
Under UK Law, we deal with the retailer not the manufacturer. You have to take the argument up with P4U and not Samsung, as P4U use their own Service Centres. - Find the EU Directive, throw it at them, watch P4U shat themselves. Always go in knowing your rights or they'll pawn you off.
radicalisto said:
Under UK Law, we deal with the retailer not the manufacturer. You have to take the argument up with P4U and not Samsung, as P4U use their own Service Centres. - Find the EU Directive, throw it at them, watch P4U shat themselves. Always go in knowing your rights or they'll pawn you off.
Click to expand...
Click to collapse
Even in UK we deal with the retailer, Samsung has repaired my friends SM-N9505 who had the same problem (rebooting loop). If I know that I would contact directly Samsung than Phones4U Accredited Repair Centre (they don't know how to fix N9005, so the best way is to put KNOX Warranty Void 0x1 to avoid unwanted job).
By the way, I found the company cooperating with Phones4U, it is Anovo
dvavajiva said:
Hi.
I have a fault with my Note 3. It restarts itself, powers off, sometimes cannot power on (freezing when first Samsung logo appears), but time to time it powers on and runs for couple of minutes. I gave it for repairs to Phones4u (UK). They kept my phone for two weeks and I received info it cannot be repaired because it has been rooted and warranty does not cover it.
First things first:
- I have never rooted my phone
- nobody else had my phone in his hands without my attention (before I gave it to Phones4u repair service)
- I was using KNOX on my phone to keep data secured, which is not possible to run KNOX if phone was rooted
- I was updating this phone with original software by auto updates
- I never used something like "Odin"" or "custom Rom"
When the fault first appeared I tried to backup my data (successful). Then I decided to make a hard boot reset. Instead of pressing Power+Home+VolumeUp I pressed by mistake Power+Home+VolumeDown which took me to download mode, as I get known.
I only remember that I have seen on screen few lines which content that info (I rewrite with the help of google search):
Current binary: Official
System Status: Official
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x0
Then I did a Hard Boot Reset and next day gave it to the service for repair.
Now, when unrepaired phone came back I was able to power it on and it was running for about 3 hours (maybe because it was cold or sth) untill it froze again and I had to take off the battery to restart. I installed app "check root" which told me phone isn't rooted, but I am unable to do any updates as "your device has been modified". I cannot install and run KNOX, because "your device is not authorised to enter KNOX"
Next, download mode tells me:
Current binary: Custom
System Status: Custom
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x1
So, I am sure that somebody from repair team has made some changes in my phone and will not confess he did it. Customer Service is not helping me and I understand they think I am responsible for this fault. I found some help in Phones4u store in Motherwell, where some girl tried to contact repairs and customer services to get some answers fro 40 minutes with no results. Finally she was advised to contact Samsung. She arranged a service for me. I will send my device to Samsung when I receive some secure bag to send my device in.
However, I know they are unable to repair my device if KNOX Warranty Void 0x1. But what I am going to ask them is, can they find in that phone when was changes made and how. That would help me identify who is responsible for that. Do you think Samsung is able to read from my phone that modification time and date and who is guilty?
Click to expand...
Click to collapse
I face similar problem, no root no odin flash etc.,gave it to authorise service centre for fixing 4g signal issue, they return device after a while saying problem is in your sim but I notice they flash firmware as my own data was not there, after reaching home I found white keyboard while typing which was there in MJ1 firmware but when I gave note 3 for repair was having latest MJ7 firmware with black keyboard,means they downgrade my mobile, I connect to kies says “this device can not update.....” I checked in download mode & found 0x1, lot of arguments with service centre on the issue but they simply said u must have rooted so flag is 0x1,I know service centre guy purposely or by mistake flash older ver which lead to trip flag,finally I sold my mobile in a shop without warranty & bought another.
jdomadia said:
I face similar problem, no root no odin flash etc.,gave it to authorise service centre for fixing 4g signal issue, they return device after a while saying problem is in your sim but I notice they flash firmware as my own data was not there, after reaching home I found white keyboard while typing which was there in MJ1 firmware but when I gave note 3 for repair was having latest MJ7 firmware with black keyboard,means they downgrade my mobile, I connect to kies says “this device can not update.....” I checked in download mode & found 0x1, lot of arguments with service centre on the issue but they simply said u must have rooted so flag is 0x1,I know service centre guy purposely or by mistake flash older ver which lead to trip flag,finally I sold my mobile in a shop without warranty & bought another.
Click to expand...
Click to collapse
What is wrong with authorise services? Can't they fix newest devices? Maybe they even didn't know about KNOX counter, so they didn't care much what they do.
When I called them, I was told my phone is rooted, but when my phone is back there was a letter inside telling that "the problem is related to excessive pressure or physical impact damage". My phone is perfect, ideal, no even smallest scratch on it. The problem is related to the Anovo Accredited Repair Centre incompetency in my opinion.
So, everyone who owns Note 3, Note 2, S4 or S3 (as far as I know) should be aware of giving to repair other then Samsung official. In all that phones the newest update comes with KNOX Warranty Void, which authorised repair centre simply 0x1s it.
dvavajiva said:
What is wrong with authorise services? Can't they fix newest devices? Maybe they even didn't know about KNOX counter, so they didn't care much what they do.
When I called them, I was told my phone is rooted, but when my phone is back there was a letter inside telling that "the problem is related to excessive pressure or physical impact damage". My phone is perfect, ideal, no even smallest scratch on it. The problem is related to the Anovo Accredited Repair Centre incompetency in my opinion.
So, everyone who owns Note 3, Note 2, S4 or S3 (as far as I know) should be aware of giving to repair other then Samsung official. In all that phones the newest update comes with KNOX Warranty Void, which authorised repair centre simply 0x1s it.
Click to expand...
Click to collapse
Scarey stuff indeed! You have rights, find the appropriate government watchdog and send them your story. Don't give up, those bastards shouldn't use the knox flag(which you didn't trip!!!) to wipe their hands clean of any responsibility. If they sold you a dud, they repair it or replace it.
Knox was a monumental **** up on Samsung's part. If I was in your position and they didn't honor my warranty, I would never buy a Samsung phone EVER again!
Hope this gets sorted for you. Good Luck
Sent from my SM-N9005 using Tapatalk
denski101 said:
Scarey stuff indeed! You have rights, find the appropriate government watchdog and send them your story. Don't give up, those bastards shouldn't use the knox flag(which you didn't trip!!!) to wipe their hands clean of any responsibility. If they sold you a dud, they repair it or replace it.
Knox was a monumental **** up on Samsung's part. If I was in your position and they didn't honor my warranty, I would never buy a Samsung phone EVER again!
Hope this gets sorted for you. Good Luck
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Actually, I like my Note 3, even it get that problem with restarting and not powering on correctly (that problem might be with hardware, nothing about rooted device). I don't much bother about KNOX counter in this device, as I do not need rooted phone and custom ROM. I only bother about Samsungs authorisation which was given to Anovo, that should be taken back if they do mess instead of proper repair.
I am hoping to find some help in Samsung official repair centre. Will back soon with some news after their feedback.
dvavajiva said:
Actually, I like my Note 3, even it get that problem with restarting and not powering on correctly (that problem might be with hardware, nothing about rooted device). I don't much bother about KNOX counter in this device, as I do not need rooted phone and custom ROM. I only bother about Samsungs authorisation which was given to Anovo, that should be taken back if they do mess instead of proper repair.
I am hoping to find some help in Samsung official repair centre. Will back soon with some news after their feedback.
Click to expand...
Click to collapse
Samsung will be perfect for me if below three will be there.
1.International Warranty
2.World wide firmware Updates (same time for all the country)
3.World wide offline free Navigation
I have to ask OP, is your phone really same phone that you sent to repair? Same IMEI, same S/N?
Is it possible they sent you a replacement or just by mistake mixed two Notes on the table and sent you the wrong one?
Just asking this since years ago my Sony Ericsson got mixed with some others phone, they fixed my phones fault to that other phone and sent it to me lol (And to my phone they fixed that another phone faults and sent it to other side of country.. Still both phones broken but now just sent to wrong owners, lol)
dvavajiva said:
Even in UK we deal with the retailer, Samsung has repaired my friends SM-N9505 who had the same problem (rebooting loop). If I know that I would contact directly Samsung than Phones4U Accredited Repair Centre (they don't know how to fix N9005, so the best way is to put KNOX Warranty Void 0x1 to avoid unwanted job).
By the way, I found the company cooperating with Phones4U, it is Anovo
Click to expand...
Click to collapse
They repaired your friends? Just had mine returned after they refused to repair mine as its rooted
Spere said:
I have to ask OP, is your phone really same phone that you sent to repair? Same IMEI, same S/N?
Is it possible they sent you a replacement or just by mistake mixed two Notes on the table and sent you the wrong one?
Just asking this since years ago my Sony Ericsson got mixed with some others phone, they fixed my phones fault to that other phone and sent it to me lol (And to my phone they fixed that another phone faults and sent it to other side of country.. Still both phones broken but now just sent to wrong owners, lol)
Click to expand...
Click to collapse
Yes, the IMEI is the same. I haven't checked with the box (I can't find it at the moment), but I checked with the retailer agreement. I don't know about S/N, I can check it later, but if IMEI is the same that means this is the same phone.
ant78 said:
They repaired your friends? Just had mine returned after they refused to repair mine as its rooted
Click to expand...
Click to collapse
Sorry, my mistake. My friends phone was not rooted, the same as mine before they have gone for repair. The difference is who take them for repair: official Samsung repair centre didn't 0x1 friends phone, authorised repair centre did mine.
Hi again,
my phone has been at services twice already.
Firstly was Samsung official repair service, I posted phone in secure bag with a message explaining what happened, but after two weeks I got it back with notice "it is rooted, no warranty repair". They said, could do it for £150!
Secondly I found other official repair service, where you can bring the phone in person. That is Geek Squad in Carphone Warehouse stores, I found one in Glasgow, Scotland. The guys were very pleased to help, and promised that though the warranty is voided they are going to repair it.
They were going to fix it in three days, but unfortunately they couldn't find what cause the phone freeze up. What they done is sent it to their repair centre near Birmingham, but there phone was refused to be repaired because the same reason - warranty void. When I came to collect the phone in Glasgow on Saturday 8th of March I was able to speak to one of this guys and he explained me they can't make phone working properly. Even while talking with him phone was not responding sometimes and we had to take the battery off a few times. He gave the phone to other engineer to look up again. He opened it and stated that he didn't see any damage in the phone and couldn't actually find the fault, it seemed like the phone should work fine, but it is not. They have flashed my phone with Official Samsung's software (they couldn't change the Knox flag to 0x0) and sent me with it to the seller (Phones4U).
I have taken my phone home and the device was working fine for about two hours, it does that when is not so warm. I only wanted to check is it going to freeze up again. So I played some video to heat up the phone and it stopped responding again. I took off battery and left it overnight.
Next day afternoon I pick up my phone, power it on, and I was trying to check is it possible to update the software when it is official one (that might solve the problem). I could only see the message saying your device is modified, cannot update. I checked it in download mode, and the phone was back from official to custom software!
There was no my contribution in it. The phone did it itself.
So I can conclude that if phone is changing software status from official to custom when this fault comes out, it could also change the status of Knox Warranty Void from 0x0 to 0x1. If that is true, I will have a long way to prove that. But now I'm sure that no person is responsible for tripping the flag in this phone, that could be done by the phone itself.
That is very weird! That means Samsung is putting some extra security (KNOX) to their devices which can cause the phone to be out of warranty when some fault like overheating exists!
Any ideas?
Hello all!
I decided to start this thread to share my recent experience with the Samsung service centre.
I live in the UK and last November I got a P600 16GB Note 10.1 2014. I was using it mainly for taking notes at university with Lecture Notes and for keeping the girl I babysit busy with a couple of games. During one of those babysitting sessions, the tablet fell on the floor. When I picked it up the screen had two dark patches on the left side but it was still working fine. I decided to reboot and unfortunately the screen never came on again. I could still hear the touch sounds, so I know the digitiser was intact, but the screen was not lit up. Furthermore, one of the hinges of the back cover seemed to have broken, as there was a visible gap between the bezel and the cover.
Firmware-wise, the phone was rooted, with the KNOX flag tripped, running a Colombian 4.4.2 firmware. Even the build.prop was modified to show the tablet as a Note Pro in order to get the fancy recent apps screen.
At this point, you may all think that I was screwed in terms of warranty, right? Well, those were my thoughts exactly! Nevertheless, I decided to send it to the service centre, as, for free or not, I wanted it fixed. I filed the service request online and only mentioned that I saw the dark spots and that the screen stopped lighting up. I did not mention the fall nor the rooting of course, although I was fairly certain that evidence of both was hard to miss.
To my great surprise, the tablet was fixed completely free of charge and returned to me by mail 17 days later!
Let the record show that I do not mean to say that rooting and tripping KNOX does not void your warranty. It just didn't in my case. And maybe, just maybe, each service centre have their own way of handling things like these.
Cheers!
iR¡[email protected]!* from i9505 via Tapatalk 4
There are quite a few posts across the various Samsung forums like yours where warranty repairs were provided on rooted KNOX tripped devices. In fact, I've never seen a post where Samsung denied warranty coverage for a "non-official" device when the problem itself was unrelated (EG: bad headphone jack, dead display). You lucked out because dropping your tablet and causing it to malfunction is pretty clearly not a warranty covered repair.
Here's Samsung's official definition of what the KNOX warranty bit is for and how it works. That it universally and completely voids a device's warranty when tripped is mostly XDA folklore.
By Peng Ning, VP, Samsung Enterprise Security Group, on Wed, 12/04/2013
When it comes to rooting, there have been some questions regarding Samsung’s KNOX-enabled devices and if they can, or should, be rooted at all. We do not recommend that you root your device, since it can cause software problems, cause your device to operate improperly (for example, overheat), and as a result void your warranty.
To further illustrate how this works, the “KNOX Warranty Void” bit (or simply KNOX bit) is used to detect if a non-KNOX kernel has been loaded on the device. It is a one-time programmable bit in e-fuse, which can only be turned from “0” to “1” (i.e. burned). If a non-KNOX boot loader or kernel has been put on the device, KNOX can no longer guarantee the security of the KNOX container. As a result, this KNOX bit will be burned to “1”, indicating that this device can no longer use the KNOX container service.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
you got lucky, now order a trident case asap
Different country
I will not trip my knox counter (until my P601 warranty last) :silly:
Just got off with samsung support and the agent told me knox being 0x1 won't affect the warranty. I'm probably going to root anyways, but if anyone has any actual experiences with samsung and a 0x1 warranty, would you care to share?
Iffy... to say the least. I would of got what they said in writing lol
Ausboy 2011 said:
Iffy... to say the least. I would of got what they said in writing lol
Click to expand...
Click to collapse
exactly what i did, well not exactly writing, but typing is close enough. Having issues rooting atm, keep getting nand write start failed with chainroots method. I have the SMN910U
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Click to expand...
Click to collapse
Thanks for the insight, I have only had one warranty incident with Samsung. I had to send in my note 3 (same day I got it, so it wasn't even setup). The warranty repair was a breeze though.
just rooted my phone and am noticing some major lag here and there. Anyone else?
Comment for visibility. I need to know this aswell
Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Click to expand...
Click to collapse
Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
cwk8412 said:
Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
Click to expand...
Click to collapse
unless they can prove the software caused an issue, or you just happen to a rep that is a stickler for the rules it should be fine
it depends on which samsung service center.
Depends on a lot of things, but mainly on the rep you get (if he's anal or not) and the kind of problem you wanna fix. If it's a hardware problem 99% of the time a 0x1 wont be a problem. Software may be another story. My advice? if you care about the warranty, don't root. Personally my devices last less than 6 months with me anyway so I root the second I get it (after I check everythings working of course).
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
my first note 4 was rooted and knox warranty change to 0x1 from 0x0 after some days using 5 or more pixels died and send it to service center and swap my phone with new note 4 by new warranty duration
in this case defeated knox by rooting dose not affect on warranty
iridaki said:
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
Click to expand...
Click to collapse
That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
smar said:
That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
Click to expand...
Click to collapse
I filed a repair request online, Samsung sent a package with prepaid post, put my tablet and charger in and took it to the post office. I believe it went somewhere in England, even though I live in Scotland. So, yeah, I sent it directly to Samsung.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
hi there, have been a long time lurker and learnt alot through this site, but ..
i have an issue with a knox flag.. i know its not reversible but, the phone has never been rooted by me.
it was purchased brand new on a contract and developed a charging fault, it was sent back to the service provider who stated the phone was not under any warranty due to this. why would i want to remove warranty on a £600 phone??
it was updated to the latest firmware via kies on its initial supply and has been restored to factory defaults before it went back.
so my question is, how has the knox flag been tripped ?
any help would be gratefully received...
thanks all ..
Knox triggers when there are changes to the bootloader and system that are not signed by samsung.
When did you notice that knox was tripped?
No ideas ??
GDReaper said:
Knox triggers when there are changes to the bootloader and system that are not signed by samsung.
When did you notice that knox was tripped?
Click to expand...
Click to collapse
many thanks for the reply. . We were told by Vodafone when it was sent for repair as not charging.. They stated when the knox goes that's one of the symptoms. .. knowing what I do know that statement is a bit rubbish ... I'm not going to void a Warranty on a phone . It's never been rooted .. was updated via kies even says the firmware is valid and official
Many people have tripped knox and no one has a charging problem. So yeah, they talk nonsense.
Unfortunately samsung won't have any say in this because you bought it from vodafone and that means that they have to take care of the repairs.
GDReaper said:
Many people have tripped knox and no one has a charging problem. So yeah, they talk nonsense.
Unfortunately samsung won't have any say in this because you bought it from vodafone and that means that they have to take care of the repairs.
Click to expand...
Click to collapse
Vodafone have refused to repair it .. apparently as it's blue case is not supported by them. So this means it's trial by fire and have to send it to samsung to get repaired . They were not willing to do anything.
I was wondering of the effort involved in changing the case to white or black.. seems Vodafone only repair the normal colours..
but that still makes me wonder about how the knox was tripped in the first place.
So just to confuse everything... we sent it back to samsung ... It came back supposedly repaired .. no mention of knox issue . It now overheats on charge so is going back BUT it was passed by them as in Warrenby ...
I don't think they check if the knox flag was tripped when it's a hardware related issue.
Mine gets hot too when charging. I think it's normal. It also says in the provided user manual that it might get a hot while charging and that this is normal.