Hello XDA,
I bought a second S7 edge Exynos Internation version and it it died (completely un responsive to key combinations, charging, led etc) all of sudden in the 2nd week of purchase. I sent the device to Samsung and it came back after 4 weeks with new screen. Whilst in the service centre i was making sure that it is working correctly, the pixels jittered up and halted, and it was dead again. Gave it back to them. Now they haven't given me any technical details on the issue and said that they will no longer fixed it although i have a golden warranty.
1st question is what can be possibly wrong with the device.
2nd: How can i challenege Samsung as i have tweeted about it on social media but no response whatsoever and yes they are is no consumer protection or Bureau where I am right now.
Any thoughts?
Any one faced similar issue?
Related
Hi all
I just want to get a rough estimate of number of who has sent thier galaxy tab to a UK based service centre when they bought thier tab in the UK to fix the newton ring issue.
My questions are:
Did they fix it?
How long did it take?
Which Service Centre?
This is just to see how many tabs were fixed by service centres and to see if they have the equipment/ software to do it
I have sent my to A Nova Norwich on the 18th Augest. Been calling every week First they said they don't have the equipment to do it, waiting for MPI. Now they saying they are waiting for software to do it.
Regards
Mine has been gone a week and I already miss the bugger. At work it takes me twice as long to do things and I need it back asap. Told them this on the phone yesterday and they said they will call them and hopefully get it sent out via Currier. If they play up with this I will demand a refund and get a Sony tablet S.
I returned mine to Currys yesterday for this exact reason.
The woman in the store said they have had 2 other returns and both of their in store displays have the same issue.
Thinking about getting an Archos G9 8.0in.
1.5Ghz Texas Instruments CPU which aparantly Google has already given the green light for Ice Cream Sandwich, expandable memory, standard ports.
Ok, it's a bit thicker than the Samsung but it could be a decent little tab?
Going to wait and see it in the flesh and read some reviews though.
Sent from my Amiga 500 using Workbench!
Hi all
So it's been more than 28 days and still no fix from service centre. I called Samsung and they offered a Replacement but it's going to take 28 days!!! Any one else managed to get their fixed by a service centre?
I have just had an update. My repair case was closed with the status, closed none defect.
When i called up they said it was an error on my part. Brilliant!!!
I also had that problem. They closed it saying its not a defect. they had it for 1 week and then it was closed. So far I dont think any where in the UK a service centre has actually fixed a samsung galaxy tab
lama16 said:
I also had that problem. They closed it saying its not a defect. they had it for 1 week and then it was closed. So far I dont think any where in the UK a service centre has actually fixed a samsung galaxy tab
Click to expand...
Click to collapse
So did you get it back with the same default? I'm currently pestering their Facebook page, complaints department etc. If you don't mind me asking what did you do in the end?
Liam
EDIT: sorry i just saw your post above mine. Did you accept the replacement and how did they manage to get them to give you one?
Yes i accepted the replacement but have not received it. going to take 28 days. also they mentioned there is no way of tracking the exchange progress.
I called samsung customer services to chase up daily/weekly and they mentioned if after 28 days the tab was not fixed by the service centre they will offer a exchange. I suggest you call up samsung and make sure the service centre doesnt send you back the tab unless its fixed. otherwise you have to send it back again. while on the phone with samsung get them to give you the number for the service centre so you can call them directly to find out whats happening
Andy
My mate had the newton rings, took it back to PC World where he bought it, they gave him a new one there and then.
He's had the new one since the end of last week and the same thing's happened.
Result. After a bit of moaning they have agreed to replace it. However it will take up to 28 days BO!
Well thats sort of good news. Just need to wait now...
Still no reports of UK service centre fixing galaxy tabs
Just recieved my exchanged samsung galaxy tab. no issue so far.
lama16 said:
Just recieved my exchanged samsung galaxy tab. no issue so far.
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Dude can you keep us posted whether it stays that way - ie no rings or streaks appearing after a certain period of time etc.
It may be they have fixed the issue permanently and you got one of the fixed units, as opposed to getting a replacement unit from the same batch as all the others with this problem, and that have the same problem either upon receiving the replacement or up to a week or so after getting it...
I just want to know because if they have finally really fixed it then I will take mine in to have the screen replaced under warranty (although I would prefer a completely new unit)
They send me a new unit. Box was unopened. so far no issue only get it when pressing hard. even when i press hard the oil slick shows very very faintly hardly noticable and disappears when you stop pressing.
Im just about to send my 10.1 back to the UK centre. It has about a 2.5" newton ring oil slick in the middle of the screen, but even worse after about an hour of use the screen display starts to corrupt. A lot of the whites start getting flickering pink lines across it and colours bleed into others. Putting it into standby for a while fixes it for a bit, but extended use causes the issue again
How did you guys send yours back? In the original box?
I sent mine with orginal box. without cables and charger etc. when they sent me a new one it came with these aswell so i got spare cable and charger
I haven't sent mine back but it has now seemed to resolve itself, haven't had rings for a week now. Last time I got them it was while the tab was on charge and I was watching 2 episodes of the gadget show !
I received my replacement tab on Friday. Originally I wasn't happy as I had a white one and they sebt a black one. However ot turns out they sent me the "soft black" one and I love it. It feels like a much better build quality.
I sent mine back on its own and i received a newly boxed one; so i now have double accesories.
Look at S/N... RxxBy.....
What is on 5th place? 7, 8 or 9 ???
I had a B7 now I have a B9
I can confirm that Samsung are exchanging batteries with this problem here in the UK.
I replaced mine yesterday. I made the initial call last week and was given two options, send the phone and battery back or make a visit to my local Samsung repair centre (Birmingham) . I chose the second option and my battery was swapped with no fuss after about 30 minutes waiting.
Bit of advice though, UNROOT your phone!! The customer immediately before me had brought his sons phone in for a battery swap and was attended by the more `technical` of the two people working the desk, who informed the chap that the phone was rooted and they would have to replace the mainboard at a cost of £187!! Not knowing any better and unable to contact his son he agreed. As you can imagine, I quickly unrooted my phone there and then, but as it turns out I was seen by the other person.
This doesn't sound right. Root and new board etc...
The battery issue is a very old one now and is very well known and has had much coverage on Xda.
Why the Samsung center needs to see the working phone before is beyond my comprehension. (Considering it is a global issue)
When I changed my battery, I took it out while waiting in the queue @ Samsung store (2 others in front changing over too) no one had their phone checked.
My turn, I told the girl why I was there she said "yes yes no problem" she took the battery off me, went out the back, gave me new battery and made sure I could turn on my phone before saying thank you have a nice day. ..
Sent from my GT-I9505 using xda app-developers app
My visit was pretty much the same, I took my battery out after unrooting just incase, and as it happened the battery was swapped no questions asked.
The reason I have posted this is because, although the problem widely known, I hadn't found mention of anyone in the UK successfully swapping their battery, so I thought a heads up may help.
To describe this as thoroughly as possible, if my phone is awake and I am using it and this happens, it will freeze whatever I am looking at but only the right side. If the phone is asleep and this happens when I wake it, the right half will be random colored lines and dots, like how televisions fuzz out on a channel you don't get. Pressing against the screen fixes it and it will function normal after that. Also I retain full touch control on that side during the problem. I would take a picture but it happens randomly and the note 4 is my only camera haha.
Any idea what causes this? I really don't want to pay 100 bucks to TMO to replace it, but I will if that is the only option. It is incredibly annoying. Thank you.
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
Wooooow
....That second image is my note 4 all over.
Half the screen goes haywire while the left side is frozen. I am unable to do anything to it at this point, and after holding several buttons...the screen goes black...still not able to do anything, and all of a sudden it restarts itself. Sometimes that fixes it for a few seconds. other times I have to remove the battery, wait a few seconds then it's alright for another few minutes. It happens no matter what I'm doing: watching a video, playing a game, answering a call, reading a text, responding to a text, or browsing the internet.
What I ended up doing was opening up the device and fiddling with the cables and connections.
Turns out there's a loose fitting connection in there that I couldn't seem to fit correctly back where it's supposed to go. Maybe there was an error in production and the parts do not fit together. Inside, there are two separate connections that connect the display to the motherboard. If both connections are not secure at the same time, it will simply not work. In my case, only one of the connections was loose. I was unable to fix it. Even though my device is out of warranty and has passed the 30 day return window (I bought it off Amazon), I managed to call them and they determined that it was a hardware failure and I already contacted Samsung customer support on this topic and they were unable to help me (since my model is 910F, the international/European version, they cannot help me) and they were able to create an RA to get a full refund for my phone. I decided I'm going to return it, and since the LG G4 is coming out soon, to just wait for that and ditch Samsung. LG has been good to me so far ever since I had my Nexus 4.
I had the same issue back when I bought my phone in October.
Went into my local Carphone Warehouse and replicated the problem to them and they sent it off for repair.
The repair slip just said that there was a hardware issue and that they had to replace the motherboard.
I believe Samsung offers a 1 year warranty so even if your store warranty has expired you can still get Samsung to fix this for you.
Wish you the best.
I would have had Samsung do it but when I called them they explained that they are unable to help me with my specific model of phone SM-910F (intl.) because it is manufactured for Europe, and that I would have to call Samsung UK to fix the problem/create an RA, and that would require me to be awake at 10pm- 8am or something stupid like that and make an international call to them and I did not want to have to deal with that. If they cannot fix a phone that I bought in the US and that I use in the US and it works fine in the US, then I would not like to do business with them any longer, seems like a stupid thing to do, manufacturing phones only for specific regions and telling people that they're out of luck when they have a problem with the phone if they're not using it in the region it was manufactured for.
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
william-johnson said:
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
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Click to collapse
Still didnt find a solution so my Carrier asked that I send it in for repairs or replacement. I will keep you posted
samsung galaxy note 4 half screen problem
scottman0830 said:
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
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same problem with my note 4 how can i fix it ???
Well it's a couple of months since my last update on this frisen screen issue. Sent it off for repairs and sadly the repair notice didn't indicate what was done. I can only say the report said it's a software issue and returned the phone updated to 5.1.1 from kit kat. Haven't had the issue since.
Sent from my SM-N910F using XDA-Developers mobile app
Hi Xda would be really helpful if anyone could help with this one.
Bascially my cuzon bought a Note 4 on Ebay and when it came shortly after we discovered he was having major issues with the phone he was losing 3G and 4G and sometimes texts would go and sometimes they wouldn't.
Anyway we took this up with the buyer who said he would send us another one once he had received this one back. We sent the device back and revived the same one back i knew this when i compared the imei number. This was about 6 months ago since then the case has gone cold Ebay has done nothing and the seller and disappeared, after taking this to trading standards they have hit a brick wall. They are still trying at the present time but they have told us that we are stuck with the device.
When i spoke to Samsung about these issues they told me something interesting that the device was a none-UK device and im pretty sure non-EU.
So my question is this, is there anyway that this issue could be fixed. The device works brilliantly apart from that, i was thinking (Although not sure) Would flashing a UK stock rom work or anything along those lines.
Any help would be greatly appreciated.
Jacko
Hello!
I just bought a new S7 edge. After 3 days of use on my screen appeared 2 parallel lines .
And this 2 lines are getting larger every day.
So if i will send my phone to an genuine samsung service after my screen replacement my phone will be as new ?
I know this can be silly question but, I'm asking that, because few friends of mine send their phones for screen replacing and after that the screen never been as before.
And i also installed on my phone a full phone protector (back, screen,bottom and top) and if i will send my phone to samsung who will pay for this protection?
Anyone had a similar problem?
Thank you!
I'm pretty sure under the first 14 days they have to give you a brand new one legally or something.
cata88pl said:
Hello!
I just bought a new S7 edge. After 3 days of use on my screen appeared 2 parallel lines .
And this 2 lines are getting larger every day.
So if i will send my phone to an genuine samsung service after my screen replacement my phone will be as new ?
I know this can be silly question but, I'm asking that, because few friends of mine send their phones for screen replacing and after that the screen never been as before.
And i also installed on my phone a full phone protector (back, screen,bottom and top) and if i will send my phone to samsung who will pay for this protection?
Anyone had a similar problem?
Thank you!
Click to expand...
Click to collapse
3 days?
You should ask for a replacement not a repair.
The issue with the IP68 rating on the S7/S7E is that it's not really worth a whole lot, or at least in terms of repair if something goes wrong. If your phone ends up being damaged by water, Samsung are no more likely to repair it than in the same situation with a Galaxy S6 for example. Just look at one of the S7 Edge teardown videos, and you will see water detection strips in the phone. If they're tripped, the phone won't be repaired for free, regardless of if it was as a result of a manufacturing fault or the owner not fully inserting the sim tray (for example). And you can't prove it one way or the other.
Saying that, if it's repaired at a Samsung repair centre, then IP68 should still be guaranteed, and you should ask them for confirmation of that. But I wouldn't treat the phone any different regardless, it's a bonus in case you have an accident, not something that should be proven by taking photos in your local swimming pool.
Putting that to one side though, at only 3 days old the people above are correct. This is a replacement, not a repair.
Thank you for your answers, but the phone is bought one month ago, but not activated until now. A replacement is still valid?
Thank you!