it says "an error occured while updating the device software Use the emergency recovery function in the smart switch pc software"
it used to say "recovery is not seandroid enforcing" i tried like 10 diffrent stock roms to get rid of it and this happened at last.
i reset my phone and this screen comes back everytime... I can enter the download menu via pressing volume down+home+power, but i cant enter the recovery mode. somebody please help...
Ok so you need a computer and download Samsung Smart Switch. Put phone in download mode and connect it to PC. You also need Samsung USB drivers. There needs to be a button for emergency download, I forgot it but you will find it (in the smart switch program). you need to enter serial number and phone model or what it says. The serial number needs to be on the back of the phone. This will save you.
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Hi, so i flashed a rom today not my first time but i flashed the wrong kernel after flashing the rom, after i tried to go back to recovery i cant the volume up and power button arent working and my volume down is broken and it wont turn off or go into recovery but when i plug it into my computer it shows com3 on odin. If anyone can help i wold appreciate it.
use smart switch and let it flash the correct rom, if it recognizes the phone.
If it does not recognize the phone use the emergency function. You will need to know the phone serial number.
Cosmic Blue said:
use smart switch and let it flash the correct rom, if it recognizes the phone.
If it does not recognize the phone use the emergency function. You will need to know the phone serial number.
Click to expand...
Click to collapse
when i enter my Model number and S/N then press ok, it says device not supported for initialisation!
Hello, i got Frp lock text, tried going to download mode and flashing a stock firmware, when my phone goes halfway throught it restarts and goes into download mode, now it messed up my boot and stuff and it only shows that "An error has occured while updating the device software.
Use the emergency recovery function in the smart switch pc software.
I can't flash it, it keeps rebooting, please help, thank you.
Use kies 3 and under tools select "software upgrade" put in your serial number and model then follow the steps it should work.
Make sure you don't grab or touch the phone when connected to pc because Odin is finicky like that.
Hello my wonderful people.
I've broke my Note 4 and no amount of me looking at stuff online is helping me.
Can anyone please advise me what to do?
I was trying to be clever and put a different O/S on and now it's just stuck on a black error screen
Please help me
Open the back cover and write down the serial number - it's located under the battery. Write it down.
Install Smart Switch from Samsung on your PC.
Install Samsung drivers.
Go in download mode - volume down+power+home , then connect the phone to the PC.
Then on the Smart switch go the "More" and hit the "Emergency recovery bla bla".
It will ask you to insert the phone type, bla bla and serial number.
Then it will flash the original firmware.
https://www.youtube.com/watch?v=K7u2sF25frI
https://www.youtube.com/watch?v=9QhJngOuLQ4
Good luck!
Hi guys, I've been looking on the forums and i didn't find a way to solve my problem, my Samsung J5 J500m has the "An error has occurred while updating the device software. Use the emergency recovery function in the smart switch PC software" screen. I've tried both smart switch and Samsung kies and it hasn't worked, the thing is that i don't have the "depuration usb" on, nor the eom unblocked, the phone interal memory is almost full and i don´t have any custom recovery such as twrp or others.
If anyone knows how to solve this or can send me to the right thread i would really appreciate it
capurrex said:
Hi guys, I've been looking on the forums and i didn't find a way to solve my problem, my Samsung J5 J500m has the "An error has occurred while updating the device software. Use the emergency recovery function in the smart switch PC software" screen. I've tried both smart switch and Samsung kies and it hasn't worked, the thing is that i don't have the "depuration usb" on, nor the eom unblocked, the phone interal memory is almost full and i don´t have any custom recovery such as twrp or others.
If anyone knows how to solve this or can send me to the right thread i would really appreciate it
Click to expand...
Click to collapse
You don't need usb debugging or oem unlocked to recover your phone. Smart switch's emergency recover detector isn't that reliable sometimes it doesn't detect devices in emergency recover mode. However there should be a second tab in smart switch to recover your phone. It's "device initialization", device initialization works similar like odin. If you don't have this tab then you probably installed a newer version of smart switch. If that's the case follow this instruction:
1. Uninstall current installed smart switch from your pc
2. Download this ealier version of smart switch from samsungs official download center.
3. Install it. Once you run smart switch you might get a pop up screen to update to the latest smart switch version: don't update it!!. press cancel.
4. Now reinstall usb drivers in smart switch: more > reinstall device driver. Make sure to disconnect your cable first.
5. if finished, locate to More > Emergency software recovery and initialization > device initialization
6. There is a section to enter your model name, enter SM-J500M. Press search.
7. Now you need to enter your serial number. As you can't access your phone to view your serial number, you can still find it printed on your phone packaging or behind your device's battery. Enter your serial number in S/N section. Press confirm. Note: New devices don't support "device initialization" but your device should be still supported
8. Now you should see a pop up window where you see something like "initialized version". Press Ok and let smart switch recover your device. You should see a bar appearing on your device screen. If you press "ok" be warned! this step will wipe all your data on your internal storage!
9. After it's finished your device should boot normal again.
Good Luck! :fingers-crossed:
It says "this devices don't support device initialization"
Thanks anyway,
capurrex said:
It says "this devices don't support device initialization"
Thanks anyway,
Click to expand...
Click to collapse
Can you access odin mode (volume down + home button + power button to boot to odin mode)?
If yes, flash a stock firmware for your device using odin. You can download stock firmwares from SamMobile, SamFrew or Updato. Make sure you run Odin as administrator
Thank you, it worked!! :victory::victory:
i was trying whit a sammobile firmeware, i supose it was the wrong one, thanks for sending me the right one
Hey guys! Greetings from Spain
I've a Tablet Samsung Galaxy Tab A SM-T580 and it displays the following error each time I power on: "An error has ocurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.".
I can not go to any menu or somewhere else and I've seen it's a common troubleshoot when root or flash custom ROMs, but I've never done anything like that.
I've already tried the following things:
Connect it with Smart Switch, but the software says my model is not supported. As I've seen in some guides with this troubleshooting, I've tried to test with an older SmartSwitch release or try some options with "More" button, like reinstall device drivers or use Emergency recovery software tool, but device was not displayed on the list and any of these options have worked.
Connect it with Samsung Kies, but device is on "Connecting" status everytime and nothing else happens.
Try to reinstall an official ROM with Odin, however, is not possible to put it in Download Mode as when I press Home + Power + Vol Down it reboots displaying again the same error.
Contact with Samsung support, but they just asked me to follow stupid steps for newbies and conclude telling me I should go to an official technical service and pay as is not under warantee anymore.
Any suggestions?
Thanks in advance.
sergioas96 said:
Hey guys! Greetings from Spain
I've a Tablet Samsung Galaxy Tab A SM-T580 and it displays the following error each time I power on: "An error has ocurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.".
I can not go to any menu or somewhere else and I've seen it's a common troubleshoot when root or flash custom ROMs, but I've never done anything like that.
I've already tried the following things:
Connect it with Smart Switch, but the software says my model is not supported. As I've seen in some guides with this troubleshooting, I've tried to test with an older SmartSwitch release or try some options with "More" button, like reinstall device drivers or use Emergency recovery software tool, but device was not displayed on the list and any of these options have worked.
Connect it with Samsung Kies, but device is on "Connecting" status everytime and nothing else happens.
Try to reinstall an official ROM with Odin, however, is not possible to put it in Download Mode as when I press Home + Power + Vol Down it reboots displaying again the same error.
Contact with Samsung support, but they just asked me to follow stupid steps for newbies and conclude telling me I should go to an official technical service and pay as is not under warantee anymore.
Any suggestions?
Thanks in advance.
Click to expand...
Click to collapse
The only thing I can suggest is to unplug it while showing the error screen, and let the battery run down completely. Then plug in a charger while holding the three buttons.
sergioas96 said:
Hey guys! Greetings from Spain
I've a Tablet Samsung Galaxy Tab A SM-T580 and it displays the following error each time I power on: "An error has ocurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.".
I can not go to any menu or somewhere else and I've seen it's a common troubleshoot when root or flash custom ROMs, but I've never done anything like that.
I've already tried the following things:
Connect it with Smart Switch, but the software says my model is not supported. As I've seen in some guides with this troubleshooting, I've tried to test with an older SmartSwitch release or try some options with "More" button, like reinstall device drivers or use Emergency recovery software tool, but device was not displayed on the list and any of these options have worked.
Connect it with Samsung Kies, but device is on "Connecting" status everytime and nothing else happens.
Try to reinstall an official ROM with Odin, however, is not possible to put it in Download Mode as when I press Home + Power + Vol Down it reboots displaying again the same error.
Contact with Samsung support, but they just asked me to follow stupid steps for newbies and conclude telling me I should go to an official technical service and pay as is not under warantee anymore.
Any suggestions?
Thanks in advance
Click to expand...
Click to collapse
Pilot error.
You're not holding the 3 buttons for long enough. Keep held down until download mode appears.
Hi,
I have this problem with this same tablet. I've spent several days trying every option on xda.
The one solution that seem to work for some people is referenced in this post:
https://forum.xda-developers.com/showpost.php?p=79232815&postcount=40
I've tried to do this as well but odin fails while trying to flash system.img. Hopefully it works for you.
(somewhere in that same thread it said to get the "cellular south" firmware from sammobile and try to flash that as it is supposed to not have the FRP-lock feature which (among other things) blocks flashing from odin.)
After much grief with this tablet I think the best use case for it is to recycle it for parts, to use it as a paper weight or to throw it really hard into the head of the CEO of Samsung.