Hi guys, I've been looking on the forums and i didn't find a way to solve my problem, my Samsung J5 J500m has the "An error has occurred while updating the device software. Use the emergency recovery function in the smart switch PC software" screen. I've tried both smart switch and Samsung kies and it hasn't worked, the thing is that i don't have the "depuration usb" on, nor the eom unblocked, the phone interal memory is almost full and i don´t have any custom recovery such as twrp or others.
If anyone knows how to solve this or can send me to the right thread i would really appreciate it
capurrex said:
Hi guys, I've been looking on the forums and i didn't find a way to solve my problem, my Samsung J5 J500m has the "An error has occurred while updating the device software. Use the emergency recovery function in the smart switch PC software" screen. I've tried both smart switch and Samsung kies and it hasn't worked, the thing is that i don't have the "depuration usb" on, nor the eom unblocked, the phone interal memory is almost full and i don´t have any custom recovery such as twrp or others.
If anyone knows how to solve this or can send me to the right thread i would really appreciate it
Click to expand...
Click to collapse
You don't need usb debugging or oem unlocked to recover your phone. Smart switch's emergency recover detector isn't that reliable sometimes it doesn't detect devices in emergency recover mode. However there should be a second tab in smart switch to recover your phone. It's "device initialization", device initialization works similar like odin. If you don't have this tab then you probably installed a newer version of smart switch. If that's the case follow this instruction:
1. Uninstall current installed smart switch from your pc
2. Download this ealier version of smart switch from samsungs official download center.
3. Install it. Once you run smart switch you might get a pop up screen to update to the latest smart switch version: don't update it!!. press cancel.
4. Now reinstall usb drivers in smart switch: more > reinstall device driver. Make sure to disconnect your cable first.
5. if finished, locate to More > Emergency software recovery and initialization > device initialization
6. There is a section to enter your model name, enter SM-J500M. Press search.
7. Now you need to enter your serial number. As you can't access your phone to view your serial number, you can still find it printed on your phone packaging or behind your device's battery. Enter your serial number in S/N section. Press confirm. Note: New devices don't support "device initialization" but your device should be still supported
8. Now you should see a pop up window where you see something like "initialized version". Press Ok and let smart switch recover your device. You should see a bar appearing on your device screen. If you press "ok" be warned! this step will wipe all your data on your internal storage!
9. After it's finished your device should boot normal again.
Good Luck! :fingers-crossed:
It says "this devices don't support device initialization"
Thanks anyway,
capurrex said:
It says "this devices don't support device initialization"
Thanks anyway,
Click to expand...
Click to collapse
Can you access odin mode (volume down + home button + power button to boot to odin mode)?
If yes, flash a stock firmware for your device using odin. You can download stock firmwares from SamMobile, SamFrew or Updato. Make sure you run Odin as administrator
Thank you, it worked!! :victory::victory:
i was trying whit a sammobile firmeware, i supose it was the wrong one, thanks for sending me the right one
Related
I'm having the following problems with my TAB and would like to know it's fixable. I treid almost everything to fix it without success. I'm hoping someone can help me. Anyone have these problems before?
1. Doesn't charge normally. It would charge but charge really slow like it's connected via us. It shows an x next to the lightening icon when I charge it using the original charger and cable.
2. I cannot go into recovery mode. I get the black screen with the white line. There's also no boot animation when it boots up.
3. The camera doesn't work. I get a fail message when I open it.
4. My computer doesn't detect it in download mode, kies or mass storage. My computer detect my samsung galaxy s i9000 without any problems so I know it's not the computer. I cannot change the firmware because my computer doesnt detect it.
5. I dont have the receipt to do a warranty repair. What are my other option?
AT&T SGH-i987
Firmware 2.2
Baseband P1000XXJHA
Kernel 2.6.32.9 [email protected] #19
Build XXJMA
Any help is much appreciated! Thanks!
Did you register your Tab with Samsung?
If so, they have a record of your purchase and will be able to provide support.
If not, then try this which I got from their online chat: Hope it helps.
"Kyle: To recover the device via the hardware keys, do the following:
Kyle: 1. Power off the handset.
Kyle: 2. Hold the Vol Down Key + Vol Up Key + Power Key for 15 seconds then release.
Kyle: 3.When the recovery screen comes up, use the volume up key and volume down key to navigate through the selections and the power key to select item.
Kyle: 4. Select Delete all user data to recover the device. To confirm, scroll down and select Yes – delete all user data. The phone reboots and again displays the recovery screen.
Kyle: 5. Select Reboot system to restart the handset again. "
Thanks but I cannot get to that recovery screen like I said above. All I get is a black screen with a white line when I try to go into recovery mode. I also purchase this used with no receipt.
U just need to flash a working rom. Try roto jm... in the dev forum
Your tab was modified. I wont blame Samsung if they wont fix it for u
Sent from my SGH-I987 using XDA App
How do i flash to a different rom if a computer wont detect it?
Do you have the latest kies installed? Is USB Debug on? If it still doesn't detect, have you tried android-sdk or heimdall. Each comes with usb driver. I find it hard to believe your PC doesn't detect the tab. I never heard such thing before unless you're the real first victim then...yeah, try to call Samsung and pay a fee.
Yes, I tried to use android-sdk and heimdall but they don't detect my TAB for me to do anything. I also installed the newest KIES software. I also don't understand why it doesn't detect it in download mode. This is the first time I encounter this problem. I flashed my Galaxy S I9000 phones many times without a problem. Is the combination of the firmware and kernal I have that is causing my computer not to detect the TAB?
Is there a way to root my TAB via an APK? I tried Z4Root but it's not working. It tries to acquirer shell and closes after a few vibrate. yes, debugging mode is on.
starbuck123 said:
Yes, I tried to use android-sdk and heimdall but they don't detect my TAB for me to do anything. I also installed the newest KIES software. I also don't understand why it doesn't detect it in download mode. This is the first time I encounter this problem. I flashed my Galaxy S I9000 phones many times without a problem. Is the combination of the firmware and kernal I have that is causing my computer not to detect the TAB?
Is there a way to root my TAB via an APK? I tried Z4Root but it's not working. It tries to acquirer shell and closes after a few vibrate. yes, debugging mode is on.
Click to expand...
Click to collapse
You've followed Heimdall's README and installed the included driver? Make sure you follow the instructions exactly.
If you have done that and your device still isn't recognised consider trying a another cable, USB port or entirely different PC.
Benjamin Dobell said:
You've followed Heimdall's README and installed the included driver? Make sure you follow the instructions exactly.
If you have done that and your device still isn't recognised consider trying a another cable, USB port or entirely different PC.
Click to expand...
Click to collapse
Thanks for your advice but I already tried above. I didn't have any problems/trouble connecting my Verizon Tab and Galaxy S phone to the computers to change the roms. There is most likely something wrong with the Tab. I gave up and contacted Samsung yesterday. I sent the Tab to them yesterday and hopefully they won't charge me to fix it.
hi, i have s7 edge sm-g935a pk1 and i got tired from trying to fix it. it got stuck on at&t logo and i tried everything! i found in this forum.
i odin it successfully and nothing.
when im in recovery mode i get: "dm-verity verification failed " and "update from external storage is disabled"
please help meeeee
thanks
What is broken?
Hi,
To fix this, you need to use an application called Samsung smart switch on your computer.
1. Download Samsung smart switch onto your computer and install.
2. After it finishes installing, plug your device into your computer using your USB charging cable.
3. On your device boot into the bootloader by pressing, power+volume down+home.
4. When you get to the bootloader it will warn that installing a custom OS may harm your device. Ignore this and press the home button.
5. You will see a few different barcodes and numbers. Copy down the ones labelled S/N (or SN) and IEMI.
6. Now, press home again and stay in the bootloader. Copy down the model number of your phone displayed in the top left corner of the screen.
7. Smart switch will not recognize the phone, but it will still work.
8. In smart switch, click more, then Emergency Software Recovery and Initialization.
9. Where it says Model name, type in your model number. (Ex. SM-G935A)
10. Click search, then type in the S/N or SN number that you copied down from before.
11. Click OK, and when the dialog window comes up, click ok again.
12. A dialog box will appear that shows what is going to be installed on your phone. Click OK.
13. Yet another dialog box will appear telling you to enter the bootloader. If the OK is grayed out double check that your device is plugged into your computer. If it is not, plug it in. If it is, unplug it from your computer and plug it back in. The drivers may install, but eventually the OK will turn blue.
14. Click Ok. It will download the required firmware. This may take some time. DO NOT UNPLUG YOUR DEVICE.
15. When it is done downloading it will flash onto your device.
16. Your device will restart after flashing and the boot will take some time.
Your phone will be factory restored during this process. If it doesn't work follow the steps again but very carefully. Here is a video that you can use to help you out:
I will not accept any money that you offer me as I have been through this situation before and I understand the struggle and stress that it may cause.
TomatoesOnBluRay
thanks
TomatoesOnBluRay said:
Hi,
To fix this, you need to use an application called Samsung smart switch on your computer.
1. Download Samsung smart switch onto your computer and install.
2. After it finishes installing, plug your device into your computer using your USB charging cable.
3. On your device boot into the bootloader by pressing, power+volume down+home.
4. When you get to the bootloader it will warn that installing a custom OS may harm your device. Ignore this and press the home button.
5. You will see a few different barcodes and numbers. Copy down the ones labelled S/N (or SN) and IEMI.
6. Now, press home again and stay in the bootloader. Copy down the model number of your phone displayed in the top left corner of the screen.
7. Smart switch will not recognize the phone, but it will still work.
8. In smart switch, click more, then Emergency Software Recovery and Initialization.
9. Where it says Model name, type in your model number. (Ex. SM-G935A)
10. Click search, then type in the S/N or SN number that you copied down from before.
11. Click OK, and when the dialog window comes up, click ok again.
12. A dialog box will appear that shows what is going to be installed on your phone. Click OK.
13. Yet another dialog box will appear telling you to enter the bootloader. If the OK is grayed out double check that your device is plugged into your computer. If it is not, plug it in. If it is, unplug it from your computer and plug it back in. The drivers may install, but eventually the OK will turn blue.
14. Click Ok. It will download the required firmware. This may take some time. DO NOT UNPLUG YOUR DEVICE.
15. When it is done downloading it will flash onto your device.
16. Your device will restart after flashing and the boot will take some time.
Your phone will be factory restored during this process. If it doesn't work follow the steps again but very carefully. Here is a video that you can use to help you out:
I will not accept any money that you offer me as I have been through this situation before and I understand the struggle and stress that it may cause.
TomatoesOnBluRay
Click to expand...
Click to collapse
first of all thank you!
for some reason i cant get over 11 (after i press ok the first time the smartswitch just closed)
what am i doing wrong?
ofir001 said:
first of all thank you!
for some reason i cant get over 11 (after i press ok the first time the smartswitch just closed)
what am i doing wrong?
Click to expand...
Click to collapse
Im not exactly sure what you're doing wrong. Refer to the video I linked at the bottom if you are having any issues.
I have the same problem I can't get over 11 (after i press ok the first time the smartswitch just closed). I have tried removing and reinstalling smart switch but it does the same thing.
Take it to get reflashed at best buy, talk to the samsung rep there.
it says "an error occured while updating the device software Use the emergency recovery function in the smart switch pc software"
it used to say "recovery is not seandroid enforcing" i tried like 10 diffrent stock roms to get rid of it and this happened at last.
i reset my phone and this screen comes back everytime... I can enter the download menu via pressing volume down+home+power, but i cant enter the recovery mode. somebody please help...
Ok so you need a computer and download Samsung Smart Switch. Put phone in download mode and connect it to PC. You also need Samsung USB drivers. There needs to be a button for emergency download, I forgot it but you will find it (in the smart switch program). you need to enter serial number and phone model or what it says. The serial number needs to be on the back of the phone. This will save you.
Hello, i got Frp lock text, tried going to download mode and flashing a stock firmware, when my phone goes halfway throught it restarts and goes into download mode, now it messed up my boot and stuff and it only shows that "An error has occured while updating the device software.
Use the emergency recovery function in the smart switch pc software.
I can't flash it, it keeps rebooting, please help, thank you.
Use kies 3 and under tools select "software upgrade" put in your serial number and model then follow the steps it should work.
Make sure you don't grab or touch the phone when connected to pc because Odin is finicky like that.
Hey guys! Greetings from Spain
I've a Tablet Samsung Galaxy Tab A SM-T580 and it displays the following error each time I power on: "An error has ocurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.".
I can not go to any menu or somewhere else and I've seen it's a common troubleshoot when root or flash custom ROMs, but I've never done anything like that.
I've already tried the following things:
Connect it with Smart Switch, but the software says my model is not supported. As I've seen in some guides with this troubleshooting, I've tried to test with an older SmartSwitch release or try some options with "More" button, like reinstall device drivers or use Emergency recovery software tool, but device was not displayed on the list and any of these options have worked.
Connect it with Samsung Kies, but device is on "Connecting" status everytime and nothing else happens.
Try to reinstall an official ROM with Odin, however, is not possible to put it in Download Mode as when I press Home + Power + Vol Down it reboots displaying again the same error.
Contact with Samsung support, but they just asked me to follow stupid steps for newbies and conclude telling me I should go to an official technical service and pay as is not under warantee anymore.
Any suggestions?
Thanks in advance.
sergioas96 said:
Hey guys! Greetings from Spain
I've a Tablet Samsung Galaxy Tab A SM-T580 and it displays the following error each time I power on: "An error has ocurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.".
I can not go to any menu or somewhere else and I've seen it's a common troubleshoot when root or flash custom ROMs, but I've never done anything like that.
I've already tried the following things:
Connect it with Smart Switch, but the software says my model is not supported. As I've seen in some guides with this troubleshooting, I've tried to test with an older SmartSwitch release or try some options with "More" button, like reinstall device drivers or use Emergency recovery software tool, but device was not displayed on the list and any of these options have worked.
Connect it with Samsung Kies, but device is on "Connecting" status everytime and nothing else happens.
Try to reinstall an official ROM with Odin, however, is not possible to put it in Download Mode as when I press Home + Power + Vol Down it reboots displaying again the same error.
Contact with Samsung support, but they just asked me to follow stupid steps for newbies and conclude telling me I should go to an official technical service and pay as is not under warantee anymore.
Any suggestions?
Thanks in advance.
Click to expand...
Click to collapse
The only thing I can suggest is to unplug it while showing the error screen, and let the battery run down completely. Then plug in a charger while holding the three buttons.
sergioas96 said:
Hey guys! Greetings from Spain
I've a Tablet Samsung Galaxy Tab A SM-T580 and it displays the following error each time I power on: "An error has ocurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.".
I can not go to any menu or somewhere else and I've seen it's a common troubleshoot when root or flash custom ROMs, but I've never done anything like that.
I've already tried the following things:
Connect it with Smart Switch, but the software says my model is not supported. As I've seen in some guides with this troubleshooting, I've tried to test with an older SmartSwitch release or try some options with "More" button, like reinstall device drivers or use Emergency recovery software tool, but device was not displayed on the list and any of these options have worked.
Connect it with Samsung Kies, but device is on "Connecting" status everytime and nothing else happens.
Try to reinstall an official ROM with Odin, however, is not possible to put it in Download Mode as when I press Home + Power + Vol Down it reboots displaying again the same error.
Contact with Samsung support, but they just asked me to follow stupid steps for newbies and conclude telling me I should go to an official technical service and pay as is not under warantee anymore.
Any suggestions?
Thanks in advance
Click to expand...
Click to collapse
Pilot error.
You're not holding the 3 buttons for long enough. Keep held down until download mode appears.
Hi,
I have this problem with this same tablet. I've spent several days trying every option on xda.
The one solution that seem to work for some people is referenced in this post:
https://forum.xda-developers.com/showpost.php?p=79232815&postcount=40
I've tried to do this as well but odin fails while trying to flash system.img. Hopefully it works for you.
(somewhere in that same thread it said to get the "cellular south" firmware from sammobile and try to flash that as it is supposed to not have the FRP-lock feature which (among other things) blocks flashing from odin.)
After much grief with this tablet I think the best use case for it is to recycle it for parts, to use it as a paper weight or to throw it really hard into the head of the CEO of Samsung.