Am on this ... lost original phone. I do have chance of one proof from insurance. Sat window for upgrade open in a few days..
Do we get it early ? Do we get any freebies. Do the s8 + be backwards comparable to older gear vr ? So many questions.
I am thinking of joining the upgrade programme and was wondering about the insurance thing to if i lose my phone.
Have been told I was ok as long as I have confirmation of change of imei from insurance company.
i am on this program - but i was told no freebies for us or early(er) delivery than everyone else
on top of that - they say they can only deliver the phone at my home address when i really want to deliver at my office
what stupidity
Mine says upgrade window is in 8 days... whatever that means... how long are we without a phone?
I was able to enter my imei number and surname into the members area and pre-order the S8 as I joined the program on 10th March last year for the S7 edge. Should receive new phone on April 20th. Had to fill in details on the condition of my current device and re-apply for finance which all went fine. My only query is when and how do we return the current handset for inspection? Perhaps they collect it when they deliver the new one?
CJLewis87 said:
I was able to enter my imei number and surname into the members area and pre-order the S8 as I joined the program on 10th March last year for the S7 edge. Should receive new phone on April 20th. Had to fill in details on the condition of my current device and re-apply for finance which all went fine. My only query is when and how do we return the current handset for inspection? Perhaps they collect it when they deliver the new one?
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Click to collapse
it said on the terms and conditions that they will send the return packaging out with the new s8 and that it needs to be returned within 7 days
Strangeland16 said:
it said on the terms and conditions that they will send the return packaging out with the new s8 and that it needs to be returned within 7 days
Click to expand...
Click to collapse
ah right thanks I did have a scan over the T&Cs but must have missed that part. I wonder when they settle the balance on my "old" S7 agreement seeing as I've now entered a new 24 month plan for the S8. Presumably not until they have received my old device back and it passes their checks. The reason being my new direct debit commences on 29th April and my usual payment for the S7 would be due in about 10 days' time.
Overall been pretty happy with how this programme works, was able to enter my details and upgrade without hassle a few hours after the unpacked event. Not only that, due to my SIM only deal being a tenner with Giffgaff, it's only setting me back £39 a month. Not bad considering you get the chance to upgrade every year and by the looks of things the current deals in the UK far exceed that with the main networks
I'm on this too, how do you check what's left to pay on last year's phone, they're going for £400+ on eBay still so it might be better selling on there and settling the upgrade account with the proceeds. Can you sign up for a new upgrade account for the S8 without returning the old phone?
jbpf77 said:
I'm on this too, how do you check what's left to pay on last year's phone, they're going for £400+ on eBay still so it might be better selling on there and settling the upgrade account with the proceeds. Can you sign up for a new upgrade account for the S8 without returning the old phone?
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yes you can you can upgrade and choose to keep old phone. but obviously you will be paying for 2 until you settle the first one
---------- Post added at 08:04 PM ---------- Previous post was at 08:00 PM ----------
CJLewis87 said:
ah right thanks I did have a scan over the T&Cs but must have missed that part. I wonder when they settle the balance on my "old" S7 agreement seeing as I've now entered a new 24 month plan for the S8. Presumably not until they have received my old device back and it passes their checks. The reason being my new direct debit commences on 29th April and my usual payment for the S7 would be due in about 10 days' time.
Overall been pretty happy with how this programme works, was able to enter my details and upgrade without hassle a few hours after the unpacked event. Not only that, due to my SIM only deal being a tenner with Giffgaff, it's only setting me back £39 a month. Not bad considering you get the chance to upgrade every year and by the looks of things the current deals in the UK far exceed that with the main networks
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Click to collapse
you keep paying your current finance until you have sent the s7 back once they have received and checked condition etc they will pay off the first agreement. you wont start paying for the second agreement until around 30 days after you receive the s8
---------- Post added at 07:29 PM ---------- Previous post was at 07:04 PM ----------
jbpf77 said:
I'm on this too, how do you check what's left to pay on last year's phone, they're going for £400+ on eBay still so it might be better selling on there and settling the upgrade account with the proceeds. Can you sign up for a new upgrade account for the S8 without returning the old phone?
Click to expand...
Click to collapse
I got a yearly statement last month which shows payments to date . and whats left owing I have 358 pound left to pay cant be arsed with the hastle of selling etc so will just return mine and get my old finance paid off
Strangeland16 said:
I got a yearly statement last month which shows payments to date . and whats left owing I have 358 pound left to pay cant be arsed with the hastle of selling etc so will just return mine and get my old finance paid off
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Same here coming to think of it. But I'm like you, can't be bothered with the hassle so happy enough to just return my current phone and start over. I guess the only hassle that could arise is if at some point you lose the handset or knacker it beyond repair and you have to have it replaced via insurance. Although as mentioned above it sounds as though it should be okay providing your insurer confirms the change of IEMI.
I see on the T&C's it states " To the extent possible, we ask that you include the box and any original accessories
which were included within the box when you return the Existing Handset to us."
Which version of the S8 did you go for? I've really enjoyed my S7e so decided to go with the standard S8 seeing as its the same size dimension wise yet with a bigger sceeen
CJLewis87 said:
Same here coming to think of it. But I'm like you, can't be bothered with the hassle so happy enough to just return my current phone and start over. I guess the only hassle that could arise is if at some point you lose the handset or knacker it beyond repair and you have to have it replaced via insurance. Although as mentioned above it sounds as though it should be okay providing your insurer confirms the change of IEMI.
I see on the T&C's it states " To the extent possible, we ask that you include the box and any original accessories
which were included within the box when you return the Existing Handset to us."
Which version of the S8 did you go for? I've really enjoyed my S7e so decided to go with the standard S8 seeing as its the same size dimension wise yet with a bigger sceeen
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same here ive gone for the s8 in grey I also have the s7 edge and it just about fits in my pockets I did toy with the idea of getting the s8+ but there is no way that's going to fit in to my pockets lol. if the s8 is the same size as the s7 edge that's perfect for me and as you say the bigger screen is going to be nice too. the accessories may be an issue I cant think where my headphones are and the power cable has seen better days. it gets folded up in my bag daily and the plastic shield has started to come away I'm really hoping that the accessories are not such a big deal
Strangeland16 said:
same here ive gone for the s8 in grey I also have the s7 edge and it just about fits in my pockets I did toy with the idea of getting the s8+ but there is no way that's going to fit in to my pockets lol. if the s8 is the same size as the s7 edge that's perfect for me and as you say the bigger screen is going to be nice too. the accessories may be an issue I cant think where my headphones are and the power cable has seen better days. it gets folded up in my bag daily and the plastic shield has started to come away I'm really hoping that the accessories are not such a big deal
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Click to collapse
Haha I'm assuming it'll be fine. It does say "where possible" so doesn't really state it's a definite requirement. My charger is a bit beaten up too but was going to just keep it anyway as always handy having a spare charger for other devices in the house. I'm pretty sure I've got the original headphones unopened in the box! I would be suprised if that caused bother for people as surely Sammy appreciate the main item of value is the actual handset. I've recycled phones quite a few times in the past when upgrading and they've never asked for chargers to be included.
Anyway, I'm excited for the new phone. Looks great on the videos I've seen. Slightly anxious about the drop to 3000 mAh battery but not a deal breaker for me.
CJLewis87 said:
Haha I'm assuming it'll be fine. It does say "where possible" so doesn't really state it's a definite requirement. My charger is a bit beaten up too but was going to just keep it anyway as always handy having a spare charger for other devices in the house. I'm pretty sure I've got the original headphones unopened in the box! I would be suprised if that caused bother for people as surely Sammy appreciate the main item of value is the actual handset. I've recycled phones quite a few times in the past when upgrading and they've never asked for chargers to be included.
Anyway, I'm excited for the new phone. Looks great on the videos I've seen. Slightly anxious about the drop to 3000 mAh battery but not a deal breaker for me.
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yes the batter is my one concern but I take a charger to work with me daily so have access to charge it anyway hopefully it will be somewhere near what the s7 edge gives me. that was also another thought for the s8+ as it gives the same battery we have now on the edge but that phone is too big for me . need to look in to case options and get a protector for the front and back just so its in pristine condition for next years launch of the s9 . I'm hoping that because the curve on the s8 isn't as fierce as the s7 edge we may get to see some decent glass protectors if not ill have to get a ultimate shield again
Strangeland16 said:
yes the batter is my one concern but I take a charger to work with me daily so have access to charge it anyway hopefully it will be somewhere near what the s7 edge gives me. that was also another thought for the s8+ as it gives the same battery we have now on the edge but that phone is too big for me . need to look in to case options and get a protector for the front and back just so its in pristine condition for next years launch of the s9 . I'm hoping that because the curve on the s8 isn't as fierce as the s7 edge we may get to see some decent glass protectors if not ill have to get a ultimate shield again
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Yes some good points, I'm never far away from a plug and these things charge so damn fast anyway it's never been an issue. I've tended to go with the Spigen neo hybrid cases and found that to be a good option. My track record with phones is woeful normally, so its nothing short of a minor miracle I've kept my S7e in such good condition! let's hope I haven't just cursed it and crack the thing in the next 3 weeks ! :laugh:
The battery is the main thing that's swung me away from upgrading. The S8 is the same size as the S7E but it has the same battery as the smaller S7, which is a strange decision. The battery life is just about perfect on the S7E, if the S8 had the same battery i probably would have upgraded.
Having seen them in store I'm now considering g the s8 plus coming from the s7e. Ps it looks like black and either silver or Gray available. Do you know which ?
Orchid Grey or Midnight Black are the two colour options available if getting direct from Samsung on the upgrade programme
Just joined the upgrade programme and ordered the black s8 though my other half thinks I should have got the plus as not much difference in size. But i personally not like how long the plus looks. Hope I don't regret leaving the note series
Had ordered the s8 but having seen them in the shop I've cancelled and gone for 8+. The s8 looked to small coming from the galaxy s7 edge but the s8+ really doesn't look all that big either also I've gone for the midnight black had gone for the orchard grey bug it looks almost purple from some angles
Related
So I had to go through warranty exchange with Customer Care since my volume rocker and bezel are loosening. I am past the 14-day exchange window so the stores will not do anything for me. One thing I was insistent on is that I did not want a refurbished unit (the device is less than 30-days old, why should I accept a refurbished unit?). The customer care associate was pretty insistent himself in telling me that he cannot request a new unit for me, however it is a "great possibility" that I would receive a new unit due to the phone being pretty new. I reluctantly agreed to have the replacement shipped to me, since they refused to let me do an in-store exchange.
Has anyone gone through this with their Vibrant? I'm looking to find people who have received warranty replacements from Customer Care, if anyone has gotten a new or a refurbed unit. Bottom line, I will not accept a refurbished unit. I figured worse comes to worse, I will send the refurbed one back and continue to ***** with them over the phone.
I'm flipping pissed too, because it was just so unnoticeable during the first 14-days, and then it inherently got worse with normal use. So now I'm feeling stuck. I do not know if the rep was telling me it will "likely" be a new unit just to get me to stop complaining, or if it's really true.
I'm with you - I wouldn't accept a refurbished unit either. However, since you are out of your 14-days (I assume you don't live in California) I don't think there is much you can do.
How long have you been a T-Mobile customer? The best bet to have issues resolved is always contact retention department. Not only are the employees there more knowledgeable, but based on your tenure with T-Mo, they often will do things for you other reps won't.
How far out of 14 days are you? I would take your box and everything back to the store you got it at and talk to the manager. Just be super nice about it and ask them to see if they can exchange it for you. Sometimes they can make exceptions, I know at my store we do.
I have exchanged phones in the past that were referbs and they come in pristine condition. They are practically brand new and have zero blemishes.
Don't worry about it.
Question though...
What do you mean the bezel is coming loose. I noticed that on the left side of the phone the bezel does not seem to be on correctly like the right side it might just be my eyes though. I hear a lot of squeaking from it though kinda annoying.
My volume button was loose out of the box feels cheap as hell when pressing it but it does not really bother me too much.
Samsungs build quality on the vibrant is very poor.
PathogenX said:
Samsungs build quality on the vibrant is very poor.
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Click to collapse
Mine is perfect. I am quite impressed with the build quality and iPhone4 fanatics who have looked at it have been impressed with it. Their quality control may be poor, but when you get a good one, its terrific.
speoples20 said:
How far out of 14 days are you? I would take your box and everything back to the store you got it at and talk to the manager. Just be super nice about it and ask them to see if they can exchange it for you. Sometimes they can make exceptions, I know at my store we do.
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Click to collapse
The phone was purchased on launch day, so tomorrow will mark 30-days.
Unfortunately, I already tried returning my phone to the store. They wouldn't take it. They offered to call customer care to send me a refurb, which I declined. Worst part is, I can't try again because I am out of the area where it was purchased (we are on a family plan, the account holder is in Georgia, I'm in New Jersey, and I was on vacation there when we attempted the exchange this past week.) I do have the receipt though and can try at a different store, but I doubt a different store will want to inherit my problem.
DarkAgent said:
I'm with you - I wouldn't accept a refurbished unit either. However, since you are out of your 14-days (I assume you don't live in California) I don't think there is much you can do.
How long have you been a T-Mobile customer? The best bet to have issues resolved is always contact retention department. Not only are the employees there more knowledgeable, but based on your tenure with T-Mo, they often will do things for you other reps won't.
Click to expand...
Click to collapse
We've had T-Mobile since 2002 or 2003, whatever year they first took over Voicestream. If this replacement is a refurb, I will be contacting the retention department.
PathogenX said:
Question though...
What do you mean the bezel is coming loose. I noticed that on the left side of the phone the bezel does not seem to be on correctly like the right side it might just be my eyes though. I hear a lot of squeaking from it though kinda annoying.
My volume button was loose out of the box feels cheap as hell when pressing it but it does not really bother me too much.
Samsungs build quality on the vibrant is very poor.
Click to expand...
Click to collapse
Yes, that is what is happening to mine, and it's a defect. The bezel is loose and creaks when held. Also, the volume rocker rattles around in the phone.
I've played with the store display units, as well as another Vibrant we had purchased on our family account, and it has none of these issues. They are solidly built. So it's obvious that some of batches weren't properly assembled.
At my T-Mobile location my rep was having problems with her Vibrant and decided to try to tough it out. She did some master resets and didn't exchange within 14 days. She received a refurb from T-Mo.
As a manager I've gotten to the point where refurbs no longer bother me. Most of the time the refurbs come back in excellent condition, especially now that we're doing the certified open box program where people can buy COB phones.
Honestly if you put a refurb and a new vibrant side by side you couldn't tell the difference. If they hadn't said anything you wouldn't have known. Besides it comes with the same 1 year manufactures warranty so its still covered.
Did you purchase the phone at full price or as a subsidy? If at full price you have 30 days to exchange at store.
mesajoejoe said:
Did you purchase the phone at full price or as a subsidy? If at full price you have 30 days to exchange at store.
Click to expand...
Click to collapse
As a subsidy.
I know refurbs are supposed to be just as good or even better, but I've never had any luck with anything refurbished. Anything with a screen has always had hairline scratches. Either that or it's very obviously been used with lots of normal wear and tear and marks/scuffs.
MMcCraryNJ said:
Yes, that is what is happening to mine, and it's a defect. The bezel is loose and creaks when held. Also, the volume rocker rattles around in the phone.
I've played with the store display units, as well as another Vibrant we had purchased on our family account, and it has none of these issues. They are solidly built. So it's obvious that some of batches weren't properly assembled.
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Click to collapse
That's disappointing to hear... =/
It doesn't bother me too much I would have just perfected a more solid feeling phone.
Besides they charge you $10 to ship it out to you.
I would much rather save those 10 bucks and if the phone has some real issues I will return it. I also don't want to go through the headache of finding all my apps and redownloading them and getting my phone back to the way it previously was. Meh. I will stick with a few creaks here and there.
If you do however decide on doing this please tell us your experience with the referb phone. I am interested.
You whine too much. Who cares what it is. As long as you get a device that is new or refurbed, you won't even be able to tell the difference. Just enjoy your phone. And also, customer retention won't do anything as far as your problem.
Sent from my SGH-T959 using XDA App
i just recently got a refurb from tmobile and it looks brand new have not had any problems it looks brand new like if it was never used
deviusdragger said:
You whine too much. Who cares what it is. As long as you get a device that is new or refurbed, you won't even be able to tell the difference. Just enjoy your phone. And also, customer retention won't do anything as far as your problem.
Sent from my SGH-T959 using XDA App
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Click to collapse
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
I have one getting delivered to me today. I've been with T-mobile for close to ten years and they overnight shipped it for free to me. Mine is having an issue when charging where the usb cord is very loose. They rep said I would get a new or like new item but I will also be returning it if it not new. My phone is only 20 days old and I don't trust refurbished units enough when mine is only 20 days old. The loose card is making it so if the phone is not in the right position it won't charge
MMcCraryNJ said:
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
Click to expand...
Click to collapse
LOL
i thought you bought your phone subsidized?
MMcCraryNJ said:
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
Click to expand...
Click to collapse
Your window for a new replacement is 14 days.
I just got a replacement unit from T-Mobile and frankly I have no idea how to tell whether it is new or refurbished. Is there a way to tell? I really don't care if it is refurbished as long as it looks like new and works properly (aside from GPS and compass of course), but I am really curious how you guys are able to tell whether the replacement unit you got is new or not.
http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?INTNAV=ATG:HE:Phones
Note: Your phone will not be activated when it arrives. Please follow the instructions included in the box to activate it.
Web specials do not apply when upgrading to a pre-owned device. You’ll instead benefit from maintaining your current upgrade eligibility status.
I was just coming to post this.
I may buy one or two just to root and mess around with.
Worth a shot anyways.
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
I'm thinking about getting one. I dropped my Hero last week and scratched it up pretty badly (I was going to swap housing, but I don't want to bother with that). I'd use the refurb as my daily, with my other Hero as a testing device
cwzkevin said:
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
Click to expand...
Click to collapse
I just ordered one. I had the option to have it pre-activated but I chose not to do that. I'm trying to get my husband on the Android bandwagon and this was a cheap way to do it. (He's currently in our family plan with a BB but wants to jump ship to ATT and Iphone. ugh, I know right?) If he hates it, I have a backup Hero and I did not have to extend my contract.
ordering mine tomorrow, went from a htc vogue with android hacked on to it, to a blackberry curve and now to an htc hero till my upgrade kicks in, never again shall i upgrade to a blackberry....piece of crap
looks like they must have sold out of the refurb heroes... :/
sadly wasn't able to order my phone that night due to mail holiday keeping me from getting my debit card on time but called sprint and was told they would have them back in stock on thursday
Where do you click to see a refurbished model?
oOMavrikOo said:
Where do you click to see a refurbished model?
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Click to collapse
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
BlaqkAudio said:
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
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Click to collapse
i emailed their customer support and im waiting for respond, ill keep you guys updated
I looked yesterday and today and could not find any Refurb'ed Heros, there were some others. Wish I had seen this earlier, would have been nice to get one for my daughter.
yeah i checked into it again, won't have any for a while :/ i suggest you look into ebay if you want to try, alot of reliable sellers.
Keep looking... it's definitely worth doing.
Mine came in a Sprint OEM "Certified Pre-owned" box, packaged as if it were new. The only thing missing was an SD card (heck, it would be just 2Gb which is worthless anyhow) and a printed full manual. The phone looks brand new, except for one minor flaw--a tiny dent on the speaker grille. Otherwise, you wouldn't know this was refurbished.
The battery is in a small plastic bag with a sticker closure. It was not charged, so the phone required the full charging time to get going.
i found some from ebay that were bought up from sprint by bestbuy.
I just looked on eBay for a private party selling a Hero. I hate buying from the jerks too lazy to post real pictures of the product. I'm not buying a new phone, so why would I ever buy anything without being able see exactly what I'm really getting?
Anyhoots I won an auction for one the guy says is 4 months old for $133. Just watched for auction ending in a few minutes that fit what I wanted, placed my bid, 10 minutes later I had won.
Not refurbished, and more than $79, but I'm sure my daughter will love it.
Nice job, sadly my paypal account is locked because i forgot about it and never put in my information, i went looking for people selling and accepting non paypal purchases, i ends tomorrow so hopefully i win, it's refurbished.
Here you go guys,
http://www.cowboom.com/search/results.cfm?keywords=htc+hero
should be about 11 up, most are bids but 2 of em can be bought directly and shipped out.
I'm still trying to decide between the 6p (€700 for the 64gb here in Ireland and no playstore credit :crying Note 5 or LG G4 so was planning to return the 6p if I don't like it. Google hardware returns policy:
Deduct from the refund any loss in value of any items returned, if the loss is the result of unnecessary handling by you.
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Click to collapse
Does anyone know what "unnecessary handling" means? Naturally I've done some googling before posting here and all I could find was something about no handling beyond what it would take to make sure the goods were as described. I would hope that I could at least take the plastic of the screen and have a good play around with it with incurred any penalty.
To answer my own question - I was checking my order status (unchanged) and notice a webchat button. According to the google customer service rep:
If you are not happy with the device, you can return the device within 15 days.
Normal usage is allowed. Please make sure there are no accidental damages or cosmetic damage while returning the device for a full refund.
Click to expand...
Click to collapse
So good job I ordered a case too!
digitaldr said:
To answer my own question - I was checking my order status (unchanged) and notice a webchat button. According to the google customer service rep:
So good job I ordered a case too!
Click to expand...
Click to collapse
So which one did you end up keeping? I'm debating between Nexus 6P, Galaxy S7, and LG G5.
I returned the 6p - never had a phone with an amoled screen before and I hated the one on the 6p. I do a lot of reading on my phones and couldn't stand the colour shifting on a white background. Also I foundit just a little too big to operate comfortably with one hand and I have big hands¡ Return process was super easy - Google sent me a number for a courier who picked it up the next day.
At the moment I'm still using my oneplus one. I checked out a S7 and S7 edge in a local store and the screen looked much better than the 6p. Unfortunately I don't like the edge and the regular S7's screen is too small Will reserve judgement on the G5 until I get to try one out. As I'm in no particular rush to upgrade I will probably also wait to try out the HTC M10 and maybe even the OnePlus 3!
How long did it take for you to get a refund from Google?
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.
At the moment the s8 screen repair costs £219 via Samsung and I find it to be a bit too steep for a three year old model.
Now that the s10 is out, I speculate that the price should drop soon as the s8 has become another generation older.
I couldn't find any details on when the price usually drops .
I wonder if anyone could give me some advice re this.
I'm also thinking of abandoning Samsung and their Apple ways, in favour of either OnePlus or a chinese brand maybe.
The thing is, that I'm perfectly happy with my S8, apart from the broken screen. I wasn't planning on upgrading until the arrival of the next gen batteries but fate had different plans for me it seems.
Any advice would be welcome.
Predyeth said:
At the moment the s8 screen repair costs £219 via Samsung and I find it to be a bit too steep for a three year old model.
Now that the s10 is out, I speculate that the price should drop soon as the s8 has become another generation older.
I couldn't find any details on when the price usually drops .
I wonder if anyone could give me some advice re this.
I'm also thinking of abandoning Samsung and their Apple ways, in favour of either OnePlus or a chinese brand maybe.
The thing is, that I'm perfectly happy with my S8, apart from the broken screen. I wasn't planning on upgrading until the arrival of the next gen batteries but fate had different plans for me it seems.
Any advice would be welcome.
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Buy you a bad one online such as hardbricked frp locked or at worst black listed and fixx it yourself. They are not bad to fix. And if I'm not mistaken aftermarket screen prices have dropped a bit.
I got one when I did mine and swapped the frame and all over.
TheMadScientist said:
Buy you a bad one online such as hardbricked frp locked or at worst black listed and fixx it yourself. They are not bad to fix. And if I'm not mistaken aftermarket screen prices have dropped a bit.
I got one when I did mine and swapped the frame and all over.
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That's a good idea, thanks!
Any idea when the prices for official repair might drop? Or have they already recently?
Predyeth said:
That's a good idea, thanks!
Any idea when the prices for official repair might drop? Or have they already recently?
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I saw a place here in the states a while back some one showed me a decent price I can't remember an amount. But when we all started of coarse I was a 6 months late on getting s8 on release but even last December it was right about 300usd or so
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Of coarse if you do your own more than likely the water resistance is gone but who's guaranteeing theirs as well. I never put much stark into water resistant phones as it's shown like crazy don't get Sammy's wet you will see problems eventually. If not today maybe tomorrow.