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Afternoon all,
Last week i had to put in my phone for repair, fine cracks had appeared on the LED under the gorrila glass, thus making my screen blank and none responsive.
I wasnt holding my breath as i thought that it would come back with this answer, they came back saying this (this is though phones4u as that is who i purchased the phone with):
Unfortunately your phone appears to be Out of Warranty so we have raised the following estimate.
So i gave them a call to see how it could be out of warranty and they said even though it is inside the 12months as it is a cracked screen it isnt covered by the wrranty, this is classed as accidental damage.
Now this phone has never been dropped, it was got last april and is pretty much in perfect condition and have no idea how the cracks on the LED appered, after explaining all this i was told the same, it isnt covered as there is no way to prove it wasnt dropped or had extreme pressure put on it.
They gave me a quote of £71.99 to repair the phone and get it back to me, which i am paying. If i had cracked the screen by fault of my own i would think this a good price as i have seen replacement screens on ebay,ect for alot more.
I feel a little hard done by as i know nothing has happened to break my phone, i was just wondering how others feel. Do you think with the size and popularity of Samsung phones they should be offering something like apple loyalty replacement or something similar? or has anyone had better luck going though a different vendor?
Should have contacted Samsung directly instead of going through one of the rip off merchants.
Intratech said:
Should have contacted Samsung directly instead of going through one of the rip off merchants.
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I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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They probably would have given it a more close inspection, as to signs of possible drops or accidents.
That sucks. I'll be sure and steer clear of phones4u in the future, thanks for the heads up.
Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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Dunno but I find it easier to deal directly with the manufacturer than the rip off merchants. When my tab had some dust under the screen within a few weeks of purchase PC World refused to exchange it and said I may need to pay for the repair. Told them to where to stick it and called Samsung directly and they sent a prepaid jiffy bag for the device and a form to fill and send it back to them. They repaired it free of charge and I got it back within a week of sending it off.
Thanks for the input Intratech, think this is a case of lesson learnt for any future problems (hoping there isnt any).
You are in that very difficult position accidental damage by user who of course claims not .Versus phone broke by itself
You could claim against the seller but after six months its up to you to provide the proof that its a manufacturing fault .
As said Samsung may well have been the best route as they will have a higher margin and better trained staff than retail outlets .
jje
Although I prefer to use the S2 as my daily phone, I also own an iPhone 4.
One thing I really love about Apple is their warranty. Pretty much no questions asked. I guarantee if I went in with a cracked LCD (not screen) they would have replaced it on the spot.
Although I love Sammy (S1 & S2) their warranty stinks. Also, no official invoice means no warranty.
Sent from my GT-I9100T
Thanks for the replies folks.
I also love what apple do for the customers warranty wise, being able to look up the age of a model instore is amazing.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
How hard would it be to incorporate this service in to the generic phone shops (CPW,Phones4u,ect).
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
Crucio_ said:
Thanks for the replies folks.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
Yes and charge the premium that Apple charge for the phone .
jje
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i work in mobile sales, and i see this allllll the time, now i do believe you when you say that it was probably a manufacturing fault with the screen, but you have to keep in mind that probably 97% of the time with customers, it is the their own fault, and about 85% of those people will downright lie about it, ive had a customer come into my store shouting and screaming that it wasnt her fault the screen was cracked, that it was made badly and that she always was super careful about it, until her 5/6 year old son says 'but wait mommy, i saw you throw it up against the wall when you were shouting...'
fact is, people lie about it, all the time, same with water damage! 'sorry sir but its water damaged, theres not alot i can do about it'
'it hasnt been anywhere near water! it must be the humidity, or condensation, but it most defiantly hasnt gotten wet'
'but look sir... that looks alot like milk to me'
'ah...'
im sure if people were honest all the time, your phone would have been fixed no problem, but no, they arnt :/
sorry about the rant!
Gizoman said:
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
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This was something that had crossed my mind, before it happened i was at my mums all warm lovely, then i went out and it was freezing was out for about 30min before i noticed what had happened.
I saw that article about how the s2 can work at low low temps the other day, but i dont think it said anything about the effect of a quick change in temps.
JJEgan said:
Yes and charge the premium that Apple charge for the phone.
jje
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Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
Crucio_ said:
Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
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I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Mine was free on £40 p/m contract, i got it the day after it was released tho it has been in a silicone case from day one. I don't doubt that shopping around will find you our phone cheaper. i just think the majority of people would use a place like o2 or other retail chains.
jonny68 said:
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
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I don't think that i will be using them again, i didn't get really get any bad service and the staff were as helpful as they could be. I just want to move away from the whole tied to a contract thing, im signed up for 24 months and i regret that now. I will probably aim to do something like in your sig and go on gif gaf if they are still as good in 15months time.
O2 PAYG £405 first day of release
unlocked out of the box and a Giffgaff PAYG Sim .
jje
sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Yeah my warranty card states that the device has a warranty of 24months starting from date of purchase. So Sept 2013 for me also lol
I saw warranty on SamMobile and it was of 1 year and 10 months from the date of purchase but the Samsung guy says he will only give it till 1 year from the date of purchase
P.S yesterday I got my screen replaced and my proximity sensor is not working
Such an idiot guy,I have to go again to service center tomorrow because today is Sunday and its closed
Sent from my GT-I9100 using Tapatalk
Warranty may be dependant upon area of sales .
Usual in the UK with Samsung mobiles is that Samsung offer a limited warranty for twenty four months .
That is outside of the sellers responsibility for the phone which is usually a twelve month warranty .
jje
So I was using my SPEN and I went to turn it and put just alittle flex (very minimal) and then I heard a crack sound I looked down and my SPEN was coming apart and then the top came off and a spring fell out to God knows where... Anyone else have this issue?
And now Samsung is saying I have voided my warranty because it broke. This is crap
Sucks. It is a thin little fragile thing. I'm surprised more don't break. Sorry, man.
Sent from my SM-N920T using Tapatalk
another guy posted his a few days ago. split at the same spot. just jb weld it. or super glue.
(Sent from another Galaxy via Tapatalk)
You should be able to buy a spare one. I heard people are getting extras off eBay so they can do the whittling down thing to prevent it from getting stuck when you put it in the wrong way.
Sent from my SM-N920T using Tapatalk
The point is that it broke under regular use not by misuse it should be covered as warranty. And not be something I have to purchase.
matt.b.powell said:
And now Samsung is saying I have voided my warranty because it broke. This is crap
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Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault. ?
Surely you can or will be able to buy a replacement SPen, i notice they sell replcements for all the other not devices.
tallazzPilipino said:
another guy posted his a few days ago. split at the same spot. just jb weld it. or super glue.
(Sent from another Galaxy via Tapatalk)
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If I could find the spring I would...
almost makes me want to split mine just to re-glue it and prevent that accident. loll
(Sent from another Galaxy via Tapatalk)
matt.b.powell said:
If I could find the spring I would...
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And now I just found the spring.. Thank goodness.
tallazzPilipino said:
almost makes me want to split mine just to re-glue it and prevent that accident. loll
(Sent from another Galaxy via Tapatalk)
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Probably a good choice
Fizzy2k said:
Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault.
Surely you can or will be able to buy a replacement SPen, i notice they sell replcements for all the other not devices.
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Luckily there isn't really a way for them to know which device is mine since I did not give any personal information. So they can't hold up their argument of my warranty is now void.
Fizzy2k said:
Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault. ?
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you should have a 1-yr manufacturer warranty that usually the eBay seller handles for you, meaning you'd have to send it to them, then they would send it to the manufacturer. i'm selling a N5 duos right now, but confirmed with the original seller (from Taiwan) that should the buyer i'm selling to need any warranty work, they would just need to contact the original seller and provide them the IMEI # of the handset (to confirm it was originally theirs) before sending it to them.
(Sent from another Galaxy via Tapatalk)
tallazzPilipino said:
you should have a 1-yr manufacturer warranty that usually the eBay seller handles for you, meaning you'd have to send it to them, then they would send it to the manufacturer. i'm selling a N5 duos right now, but confirmed with the original seller (from Taiwan) that should the buyer i'm selling to need any warranty work, they would just need to contact the original seller and provide them the IMEI # of the handset before sending it to them.
(Sent from another Galaxy via Tapatalk)
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Thanks, I'll keep that in mind. You can never be too sure with these eBay sellers but thanks again
Fizzy2k said:
Thanks, I'll keep that in mind. You can never be too sure with these eBay sellers but thanks again
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seems no better than buying one "legit" and calling samsung on the warranty on mfg defect, lol.
Well T-Mobile replaced it for me for free... Best buy was going to do it but they didn't have anymore in Stock so keep that in mind
Mine broke a different way. The top cap came off.
imgur. com/ckrlqob (remove the space)
matt.b.powell said:
And now Samsung is saying I have voided my warranty because it broke. This is crap
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does buying a new pen un-void the warranty? lol
Ugh. Finally my issue. Of course searching for the spring brings up related results. Any search for it breaking in general brings up the endless results of the useless putting it in backwards crap.
Mine litterally fell apart inside the phone. The pen part was stuck inside for a few days. The spring vanished and its $20 for a new pen on ebay.
I was definitely butthurt for a while.
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matt.b.powell said:
And now I just found the spring.. Thank goodness.
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Have you glued it together yet? Could you measure the spring of not?
xdathekilljoy said:
Ugh. Finally my issue. Of course searching for the spring brings up related results. Any search for it breaking in general brings up the endless results of the useless putting it in backwards crap.
Mine litterally fell apart inside the phone. The pen part was stuck inside for a few days. The spring vanished and its $20 for a new pen on ebay.
I was definitely butthurt for a while.
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Have you glued it together yet? Could you measure the spring of not?
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Sorry I went to the store and they replaced it for me no questions (t-mobile) and the Samsung store in Best Buy was willing to as well but they were out at the moment. I would try going to best buy and talking to them. You could try to use a proportion algorithm to figure out how large the spring is. Glueing it did not work by the way, but I just tried super glue as I didn't have any epoxy.
Hey everyone, I posted this on Reddit but I know that it could be useful here as well. I will try and post the entire story:
I know this is a bit strange but I purchased a Nexus 6 off ebay the other day with a cracked screen. I wanted to try to fix it like I fixed my Nexus 5 which i received broken. Replaced the screen and MB for 40 bucks. I bought a Nexus 6 off ebay with the same idea but the screens are still kinda high in price.
I stumbled on Motorola support and they are going to replace my device. No questions asked even though I bought it broken (cracked screen) on EB. It's headed there now, I'll post again if they actually send me a device and can use on T-Mobile/Project Fi.
Update:
A little bit of an update on this. My device was received by Motorola on Fri, Feb 12. Their support sent me an email on Mon, Feb 15 around 130pm stating that my device has been received. Shortly after that, fedex sent an email around 330pm saying that a shipping notice has been received and that a package will arrive in a few days. It should be here Thursday.
They originally charged me $195 for the repair but when I checked my cc statement today, it shows they returned that and took $183 instead. I'm not sure why it's a bit cheaper but I wont complain.
Hopefully soon I'll have my replacement to the Nexus 6 that I bought for $47 off ebay.
Here are a couple images of the device I received from Ebay and the condition it was in prior to being replaced by motorola. The device would turn on but the screen would not show anything. I knew it was active because I would double tap the power button and it would vibrate initializing the camera.
So far, it seems totally doable to just buy a broken one and pay the $175 repair fee as long as there is no liquid damage. Saved me from having to buy the device through Tmobile which is still about 349$ for a certified refurb!
goku14238 said:
Here are a couple images of the device I received from Ebay and the condition it was in prior to being replaced by motorola. The device would turn on but the screen would not show anything. I knew it was active because I would double tap the power button and it would vibrate initializing the camera.
So far, it seems totally doable to just buy a broken one and pay the $175 repair fee as long as there is no liquid damage. Saved me from having to buy the device through Tmobile which is still about 349$ for a certified refurb!
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Why hassle with all of this when you can buy brand new for 250$ ? 183 + 47 = 230$, imho it is not worth the effort and time. Glad you could figure it somehow. :good:
Semseddin said:
Why hassle with all of this when you can buy brand new for 250$ ? 183 + 47 = 230$, imho it is not worth the effort and time. Glad you could figure it somehow. :good:
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I haven't seen one brand new for that price? I purchased this phone back in January. At the time the price for the phone was still $300+. Even through T-Mobile, it is still $400 for a certified refurb. Checking on Amazon, I guess technically I could save 30 bucks.
Edit: looking at Google shopper, this is what I'm seeing for price range now.
Weird, i had a nexus 6 (paid for and out of warranty) and got Motorola to fix/replace it the same way you have. the weird part is it only cost me 175 even.
goku14238 said:
They originally charged me $195 for the repair but when I checked my cc statement today, it shows they returned that and took $183 instead. I'm not sure why it's a bit cheaper but I wont complain.
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Maybe this is a sneaky trick to prevent you from complaining? Try complaining, maybe they'll give you another $100 off
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goku14238 said:
Here are a couple images of the device I received from Ebay and the condition it was in prior to being replaced by motorola. The device would turn on but the screen would not show anything. I knew it was active because I would double tap the power button and it would vibrate initializing the camera.
So far, it seems totally doable to just buy a broken one and pay the $175 repair fee as long as there is no liquid damage. Saved me from having to buy the device through Tmobile which is still about 349$ for a certified refurb!
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This (the pictures) are why it is always a good idea to put a phone in a *really good* protective case. I guarantee that in a Ballistic Maxx, thing would have survived that hit with zero damage.
noidea24 said:
Weird, i had a nexus 6 (paid for and out of warranty) and got Motorola to fix/replace it the same way you have. the weird part is it only cost me 175 even.
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Oh now I'm going to call lol. I do want to know why they landed at the pricing they did. It did say on the site $175. ?
doitright said:
This (the pictures) are why it is always a good idea to put a phone in a *really good* protective case. I guarantee that in a Ballistic Maxx, thing would have survived that hit with zero damage.
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Oh I totally agree. I ended up getting a deal on one with a kick stand which kind of looks a little flimsy.
I have an extra water damaged Nexus 6...wonder if they'd replace it
I received my device today. All set up, in its protective case and running the newest omni ROM. I'm a happy camper.
Also works great on T-Mobile
Am on this ... lost original phone. I do have chance of one proof from insurance. Sat window for upgrade open in a few days..
Do we get it early ? Do we get any freebies. Do the s8 + be backwards comparable to older gear vr ? So many questions.
I am thinking of joining the upgrade programme and was wondering about the insurance thing to if i lose my phone.
Have been told I was ok as long as I have confirmation of change of imei from insurance company.
i am on this program - but i was told no freebies for us or early(er) delivery than everyone else
on top of that - they say they can only deliver the phone at my home address when i really want to deliver at my office
what stupidity
Mine says upgrade window is in 8 days... whatever that means... how long are we without a phone?
I was able to enter my imei number and surname into the members area and pre-order the S8 as I joined the program on 10th March last year for the S7 edge. Should receive new phone on April 20th. Had to fill in details on the condition of my current device and re-apply for finance which all went fine. My only query is when and how do we return the current handset for inspection? Perhaps they collect it when they deliver the new one?
CJLewis87 said:
I was able to enter my imei number and surname into the members area and pre-order the S8 as I joined the program on 10th March last year for the S7 edge. Should receive new phone on April 20th. Had to fill in details on the condition of my current device and re-apply for finance which all went fine. My only query is when and how do we return the current handset for inspection? Perhaps they collect it when they deliver the new one?
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it said on the terms and conditions that they will send the return packaging out with the new s8 and that it needs to be returned within 7 days
Strangeland16 said:
it said on the terms and conditions that they will send the return packaging out with the new s8 and that it needs to be returned within 7 days
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ah right thanks I did have a scan over the T&Cs but must have missed that part. I wonder when they settle the balance on my "old" S7 agreement seeing as I've now entered a new 24 month plan for the S8. Presumably not until they have received my old device back and it passes their checks. The reason being my new direct debit commences on 29th April and my usual payment for the S7 would be due in about 10 days' time.
Overall been pretty happy with how this programme works, was able to enter my details and upgrade without hassle a few hours after the unpacked event. Not only that, due to my SIM only deal being a tenner with Giffgaff, it's only setting me back £39 a month. Not bad considering you get the chance to upgrade every year and by the looks of things the current deals in the UK far exceed that with the main networks
I'm on this too, how do you check what's left to pay on last year's phone, they're going for £400+ on eBay still so it might be better selling on there and settling the upgrade account with the proceeds. Can you sign up for a new upgrade account for the S8 without returning the old phone?
jbpf77 said:
I'm on this too, how do you check what's left to pay on last year's phone, they're going for £400+ on eBay still so it might be better selling on there and settling the upgrade account with the proceeds. Can you sign up for a new upgrade account for the S8 without returning the old phone?
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yes you can you can upgrade and choose to keep old phone. but obviously you will be paying for 2 until you settle the first one
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CJLewis87 said:
ah right thanks I did have a scan over the T&Cs but must have missed that part. I wonder when they settle the balance on my "old" S7 agreement seeing as I've now entered a new 24 month plan for the S8. Presumably not until they have received my old device back and it passes their checks. The reason being my new direct debit commences on 29th April and my usual payment for the S7 would be due in about 10 days' time.
Overall been pretty happy with how this programme works, was able to enter my details and upgrade without hassle a few hours after the unpacked event. Not only that, due to my SIM only deal being a tenner with Giffgaff, it's only setting me back £39 a month. Not bad considering you get the chance to upgrade every year and by the looks of things the current deals in the UK far exceed that with the main networks
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you keep paying your current finance until you have sent the s7 back once they have received and checked condition etc they will pay off the first agreement. you wont start paying for the second agreement until around 30 days after you receive the s8
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jbpf77 said:
I'm on this too, how do you check what's left to pay on last year's phone, they're going for £400+ on eBay still so it might be better selling on there and settling the upgrade account with the proceeds. Can you sign up for a new upgrade account for the S8 without returning the old phone?
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I got a yearly statement last month which shows payments to date . and whats left owing I have 358 pound left to pay cant be arsed with the hastle of selling etc so will just return mine and get my old finance paid off
Strangeland16 said:
I got a yearly statement last month which shows payments to date . and whats left owing I have 358 pound left to pay cant be arsed with the hastle of selling etc so will just return mine and get my old finance paid off
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Same here coming to think of it. But I'm like you, can't be bothered with the hassle so happy enough to just return my current phone and start over. I guess the only hassle that could arise is if at some point you lose the handset or knacker it beyond repair and you have to have it replaced via insurance. Although as mentioned above it sounds as though it should be okay providing your insurer confirms the change of IEMI.
I see on the T&C's it states " To the extent possible, we ask that you include the box and any original accessories
which were included within the box when you return the Existing Handset to us."
Which version of the S8 did you go for? I've really enjoyed my S7e so decided to go with the standard S8 seeing as its the same size dimension wise yet with a bigger sceeen
CJLewis87 said:
Same here coming to think of it. But I'm like you, can't be bothered with the hassle so happy enough to just return my current phone and start over. I guess the only hassle that could arise is if at some point you lose the handset or knacker it beyond repair and you have to have it replaced via insurance. Although as mentioned above it sounds as though it should be okay providing your insurer confirms the change of IEMI.
I see on the T&C's it states " To the extent possible, we ask that you include the box and any original accessories
which were included within the box when you return the Existing Handset to us."
Which version of the S8 did you go for? I've really enjoyed my S7e so decided to go with the standard S8 seeing as its the same size dimension wise yet with a bigger sceeen
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same here ive gone for the s8 in grey I also have the s7 edge and it just about fits in my pockets I did toy with the idea of getting the s8+ but there is no way that's going to fit in to my pockets lol. if the s8 is the same size as the s7 edge that's perfect for me and as you say the bigger screen is going to be nice too. the accessories may be an issue I cant think where my headphones are and the power cable has seen better days. it gets folded up in my bag daily and the plastic shield has started to come away I'm really hoping that the accessories are not such a big deal
Strangeland16 said:
same here ive gone for the s8 in grey I also have the s7 edge and it just about fits in my pockets I did toy with the idea of getting the s8+ but there is no way that's going to fit in to my pockets lol. if the s8 is the same size as the s7 edge that's perfect for me and as you say the bigger screen is going to be nice too. the accessories may be an issue I cant think where my headphones are and the power cable has seen better days. it gets folded up in my bag daily and the plastic shield has started to come away I'm really hoping that the accessories are not such a big deal
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Haha I'm assuming it'll be fine. It does say "where possible" so doesn't really state it's a definite requirement. My charger is a bit beaten up too but was going to just keep it anyway as always handy having a spare charger for other devices in the house. I'm pretty sure I've got the original headphones unopened in the box! I would be suprised if that caused bother for people as surely Sammy appreciate the main item of value is the actual handset. I've recycled phones quite a few times in the past when upgrading and they've never asked for chargers to be included.
Anyway, I'm excited for the new phone. Looks great on the videos I've seen. Slightly anxious about the drop to 3000 mAh battery but not a deal breaker for me.
CJLewis87 said:
Haha I'm assuming it'll be fine. It does say "where possible" so doesn't really state it's a definite requirement. My charger is a bit beaten up too but was going to just keep it anyway as always handy having a spare charger for other devices in the house. I'm pretty sure I've got the original headphones unopened in the box! I would be suprised if that caused bother for people as surely Sammy appreciate the main item of value is the actual handset. I've recycled phones quite a few times in the past when upgrading and they've never asked for chargers to be included.
Anyway, I'm excited for the new phone. Looks great on the videos I've seen. Slightly anxious about the drop to 3000 mAh battery but not a deal breaker for me.
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yes the batter is my one concern but I take a charger to work with me daily so have access to charge it anyway hopefully it will be somewhere near what the s7 edge gives me. that was also another thought for the s8+ as it gives the same battery we have now on the edge but that phone is too big for me . need to look in to case options and get a protector for the front and back just so its in pristine condition for next years launch of the s9 . I'm hoping that because the curve on the s8 isn't as fierce as the s7 edge we may get to see some decent glass protectors if not ill have to get a ultimate shield again
Strangeland16 said:
yes the batter is my one concern but I take a charger to work with me daily so have access to charge it anyway hopefully it will be somewhere near what the s7 edge gives me. that was also another thought for the s8+ as it gives the same battery we have now on the edge but that phone is too big for me . need to look in to case options and get a protector for the front and back just so its in pristine condition for next years launch of the s9 . I'm hoping that because the curve on the s8 isn't as fierce as the s7 edge we may get to see some decent glass protectors if not ill have to get a ultimate shield again
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Yes some good points, I'm never far away from a plug and these things charge so damn fast anyway it's never been an issue. I've tended to go with the Spigen neo hybrid cases and found that to be a good option. My track record with phones is woeful normally, so its nothing short of a minor miracle I've kept my S7e in such good condition! let's hope I haven't just cursed it and crack the thing in the next 3 weeks ! :laugh:
The battery is the main thing that's swung me away from upgrading. The S8 is the same size as the S7E but it has the same battery as the smaller S7, which is a strange decision. The battery life is just about perfect on the S7E, if the S8 had the same battery i probably would have upgraded.
Having seen them in store I'm now considering g the s8 plus coming from the s7e. Ps it looks like black and either silver or Gray available. Do you know which ?
Orchid Grey or Midnight Black are the two colour options available if getting direct from Samsung on the upgrade programme
Just joined the upgrade programme and ordered the black s8 though my other half thinks I should have got the plus as not much difference in size. But i personally not like how long the plus looks. Hope I don't regret leaving the note series
Had ordered the s8 but having seen them in the shop I've cancelled and gone for 8+. The s8 looked to small coming from the galaxy s7 edge but the s8+ really doesn't look all that big either also I've gone for the midnight black had gone for the orchard grey bug it looks almost purple from some angles
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.