Just updated my Galaxy S7 to Nougat this morning, now I can't get a mobile data connection or send/receive text messages.
I've tried restarting, removing the SIM, turning data on/off, and airplane mode. Any help would be greatly appreciated.
Have you gone into recovery and wiped cache?
Sent from my SM-G930V using Tapatalk
Worse comes to worse, factory reset if clearing cache doesn't do it.
As long as you set everything to back up to the cloud, you should be good. But make sure you have done this before you do a FDR. I usually copy stuff down to my PC just in case though before doing an FDR.
I've had no issues with the Nougat update. I'm really pleased with it. Phone is just as smooth and snappy as it was under MM. Could be the euphoria of having Nougat, but it seems as if it's even smoother than before.
mcobrandon said:
Have you gone into recovery and wiped cache?
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
Trying to do this, just getting a bluescreen with a yellow triangle and dead android icon. Says "No Command" or "Error"
From that screen press PWR and Volume up
Sent from my SM-G930V using Tapatalk
ndzynes said:
Trying to do this, just getting a bluescreen with a yellow triangle and dead android icon. Says "No Command" or "Error"
Click to expand...
Click to collapse
If you can still boot into the desktop, I'd copy down whatever you can to your PC or some external drive and then do a factory data reset. That might be your only option now if you're getting the Dead Andy.
BTW, you weren't rooted or had any other customizations done to the phone's image? Usually, OTAs won't work with modified/rooted phones, but I've seen some cases where the OTA goes ahead and applies itself and then the phone is rendered useless until they either flash back to a stock image (when they've rooted or customized) or factory reset if they didn't customize it.
In this post (https://forum.xda-developers.com/showpost.php?p=71321950&postcount=15), the user I believe had disabled some stock apps that were required for the update and that caused some issues. He used the Verizon software repair tool and it apparently either re-enables those apps, or if you removed some, it puts them back on. Once he did that, he was able to accept the update and it worked for him. So, if you had disabled some apps, that might be part of your issue, especially if it's an app that is required by the stock system.
mcobrandon said:
From that screen press PWR and Volume up
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
Got it, was able to wipe but still no network connection. Any other ideas?
iBolski said:
If you can still boot into the desktop, I'd copy down whatever you can to your PC or some external drive and then do a factory data reset. That might be your only option now if you're getting the Dead Andy.
BTW, you weren't rooted or had any other customizations done to the phone's image? Usually, OTAs won't work with modified/rooted phones, but I've seen some cases where the OTA goes ahead and applies itself and then the phone is rendered useless until they either flash back to a stock image (when they've rooted or customized) or factory reset if they didn't customize it.
Click to expand...
Click to collapse
Trying to avoid having to do this, but if I have to I will. Was able to get past the dead andy screen though.
No root.
ndzynes said:
Trying to avoid having to do this, but if I have to I will. Was able to get past the dead andy screen though.
No root.
Click to expand...
Click to collapse
What build were you on previously?
Try downloading the Samsung repair assistant and go into download mode. This will wipe your device so you might want to back it up using smartswitch.
Sent from my SM-G935V using Tapatalk
Related
So i would say I have a pretty bad problem. Randomly my phone shut off, and when i tried turning it back on, the logo would show up but the screen would later be turned off and only the buttons would light up(home, back, settings, search) THIS IS THE SGH-T959 Model.
I DID NOT root my phone or anything, and the state in which it is in right now i THINK is called a "brick"? My phone randomly keeps vibrating and the buttons stay lit up, but the screen is just completely black. When turned off the battery just keeps refreshing and show a little bit of green, but it doesn't charge past that.
I followed some instructions and I think it's in recovery mode right now, what i see on my screen is Android system recover <3e>. I have the options to choose "reboot system, reinstall packages, delete all user date, delete cache data, and format internal-sd card" I tried rebooting but didn't work, neither did reinstall packages and the error tat came up was E: failed to open mnt/internal_sd/update.zip(No such file or directory). I think that is fine though because i WAS NOT trying to root my phone or anything, this problem just randomly occured. I searched and found things about people getting this problem after rooting, but i didn't try rooting it.
I don't know what to do next, I can't backup any of my content or data since my phone screen won't turn on.
I tried all the common things like taking out the battery, etc, didn't help.
I also read about reverting it back to stock, but my phone is technically already in stock, since all i did were occasional kies updates, nothing that relates to rooting it or flashing it
PLEASE HELP!!!
Does your computer recognize the vibrant when you plug it in?
nope, and when i turn on kies it tells me to connect my mobile phone
And you have data to get it off before we can consider wiping it?
Don't use kies. It will brick your phone. Happens over and over. Use Odin to go back to stock and start over whatever it was you were trying to do.
what do you mean if i have data? If you are asking if i have my data backed up then no I don't.
and I don't even remember the last time I used kies, probably because there are never any updates. And isn't it like the official way of updating your firmware?
In recovery do delete user data and wipe cache if that does not work just reinstall stock rom using odin but go to download mode first. That is pretty much everything that can be done at this point.
If after Odin you still have wired problems in most cases it means water damage and you mother board needs to be cleaned or replaced.
Sent from my T959 using XDA App
Gun thanks so much, I fixed it after deleting user data and wiping cache. Unfortunately the apps were deleted so it's basically a brand new phone.
THANKS A LOT once again
Was it that simple? Good for you.
Sent from my T959 using XDA App
Woodrube said:
Don't use kies. It will brick your phone. Happens over and over. Use Odin to go back to stock and start over whatever it was you were trying to do.
Click to expand...
Click to collapse
Any idea where to find the JFD or JI6 stock Odin images?
All of the links turning up on XDA seem to be dead.
Just picked up this device used for the express purpose of hacking around in it, so would love to have a stock image on hand to restore when needed.
Having a few problems, very sluggish and buggy at times. The alarm doesnt work, whatever the alarm is set for the clock will just skip over that time, never seen that. Slow to respond when making calls. Play store doesnt really work, says downloading apps but will never actually finish the download and install anything. Any ideas at this point???
NB1 firmware
Reset it!
Faux_ghost said:
Having a few problems, very sluggish and buggy at times. The alarm doesnt work, whatever the alarm is set for the clock will just skip over that time, never seen that. Slow to respond when making calls. Play store doesnt really work, says downloading apps but will never actually finish the download and install anything. Any ideas at this point???
NB1 firmware
Click to expand...
Click to collapse
I really think you should try resetting it to factory default and try downloading the apps again. If its sluggish at times, there must be something you have installed on the phone. Is it rooted?
What ROM are you running? Stock Kernel? As the previous poster suggested, FACTORY RESET and see what happens.
Yes, you'll loose everything on the phone, but it's a small price to pay.....
Faux_ghost said:
Having a few problems, very sluggish and buggy at times. The alarm doesnt work, whatever the alarm is set for the clock will just skip over that time, never seen that. Slow to respond when making calls. Play store doesnt really work, says downloading apps but will never actually finish the download and install anything. Any ideas at this point???
NB1 firmware
Click to expand...
Click to collapse
dssking said:
What ROM are you running? Stock Kernel? As the previous poster suggested, FACTORY RESET and see what happens.
Yes, you'll loose everything on the phone, but it's a small price to pay.....
Click to expand...
Click to collapse
it is completely stock un-rooted rom from the at&t OTA update
Hard reset
Faux_ghost said:
it is completely stock un-rooted rom from the at&t OTA update
Click to expand...
Click to collapse
Since its completely stock, yes you have to reset it. Factory Reset but not from the settings. I have been in the same situation before and I tried resetting it from the Recovery Mode which eventually helped.
Backup all your contacts, media files from your devices storage, S Notes (if not backed up by your Samsung account and other important files from the storage. If using a SD card in the phone, do backup ur media and just format it from your PC. Then reinsert it in the phone, turn the phone on using Recovery Mode (Vol Up + Home Btn + Power Btn) and Clear/erase the cache and then reset it. Turn the phone on if it doesnt automatically, set it up according to yourself and voila it would eventually work. Format ur SD Card using ur phone now and move all your data back in.
the problem I see is that there must be something unwanted and it installed on the device which causes various issues just like a virus. I hope this will help you out. I have done it on S4, S3 , Note 2 and Galaxy Grand and it did help me and my friends out. The same problem was there to deal with. Try it! Let us know if it worked.
Well this is my 1st post so first of all hey everyone
I just spent a week in Amsterdam and my phone restarted twice, different times different days and I dont remember what I was doing with it back then.
But as I landed back home I put the phone back from "Airplane Mode" and went on to toggle "Cellular Data" on.
The second I pressed the cellular data shortcut on my the phone restarted itself but this time whenever it would finish the screen would be on but fully black and sometimes it'll show battery precentage at the top but then will restart again in an infinite loop.
Sometimes it'll pop up the "Optimizing Apps" window and will go through all 24, upon finishing it will restart once more and do the same.
I tried using the bootloader and it worked (the bootloader that is) but the phone would do the same thing even after Rebooting from there or shutting down from there and then turning back on.
I contacted tech support on chat but they couldnt help past telling me to go to bootloader and reboot, said I should factory wipe when it failed.
Also tried wiping cache but to no avail.
I have no backup of my phone (wanted to do one before the flight but got lazy and I suck for not doing one sooner) since probably October and google doesnt backup my contacts properly for some unknown reason.
I already downloaded Android Studio with everything included for me to try using adb to sideload stock without wiping but its my first time and I couldnt get it to do anything at all...
I already got the official stock .gz file from the motorola website.
Anyway here are the specs to my phone:
XT1575
Everything is stock. didn't root or change recovery once in my life.
Was fully updated and had plenty of drive space (I have almost 128GB with the 64GB version + 64GB SD)
I'm really lost here so help will be very appreciated.
Thanks in advance,
-Noam
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
lafester said:
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
Click to expand...
Click to collapse
The thing I pretty much want to know is if theres a way to either backup the phone now with it connected to the computer while in bootloader or recovery. or a way to flash the stock rom without wiping which I read someone did with his tablet. I cant post source normally because I'm a new user so here it is but change spaces to dots: schnouki net/posts/2014/08/13/flashing-a-stock-android-image-without-wiping-user-data/
Also while in recovery I noticed 2 options under wipe: 1. userdata only. 2. userdata+(insert something I dont remember here) and I was wondering what gets deleted in both? if I delete only userdata what data will remain? something helpful?
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
lafester said:
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
Click to expand...
Click to collapse
Out of curiosity why shouldnt I try flashing with no wipe if ill lose the data anyway? worst case wont I just have to wipe after it fails and flash again?
And I will try thank you
Do you have any knowledge about the 2 wipe options?
Thanks in advance
Well I tried turning the phone on and it took a couple of minutes before loading to a fresh start. It apparently wiped itself on its own. Managed to restore almost everything.
Anyhow the phone takes too long to boot now. Was even stuck at boot and I had to restart it.
Anyway to fix my software? Or at least check for corruption?
Sent from my XT1575 using XDA-Developers mobile app
This is the second time I get this message. First time was on stock Android 7.0. next time, ~2 weeks later on stock Android 7.1.1. To revive my phone I had to perform a factory reset twice.
What causes this message? Is it software or hardware related? I assumed the former, but the fact that it happened twice after a reset and on a new version made me wonder...
I'm heading to a country without 3G coverage and barely any WiFi, so if this happens then, I'm screwed on 2 levels: -Loss of pictures, due to not able to back-up -Not able to reset, since that requires WiFi.
Anyone else who had this issue? Any recommendations, RMA?
Full error message: "Decryption unsuccessful" The password that you entered is correct but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google account"
Thx.
You can set the phone to back up without wifi if you are good with that I've had my phone since December I have not had that happen odd.
Sent from my Nexus 6P using Tapatalk
gjkrisa said:
You can set the phone to back up without wifi if you are good with that I've had my phone since December I have not had that happen odd.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
And how would you do that? Can't seem to find any way to do that...
In Google photos there is in settings also drive after that I believe the rest of settings will back up w/o wifi I know photos will
Sent from my Nexus 6P using Tapatalk
Dytoonn said:
This is the second time I get this message. First time was on stock Android 7.0. next time, ~2 weeks later on stock Android 7.1.1. To revive my phone I had to perform a factory reset twice.
What causes this message? Is it software or hardware related? I assumed the former, but the fact that it happened twice after a reset and on a new version made me wonder...
I'm heading to a country without 3G coverage and barely any WiFi, so if this happens then, I'm screwed on 2 levels: -Loss of pictures, due to not able to back-up -Not able to reset, since that requires WiFi.
Anyone else who had this issue? Any recommendations, RMA?
Full error message: "Decryption unsuccessful" The password that you entered is correct but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google account"
Thx.
Click to expand...
Click to collapse
Did you experience any random reboots?
When you say stock you confirm that it's full stock (no root and running google's kernel) ?
rchtk said:
Did you experience any random reboots?
When you say stock you confirm that it's full stock (no root and running google's kernel) ?
Click to expand...
Click to collapse
Never had any troubles with random reboots.
My phone froze, got unresponsive. I had to restart, and when it tried to boot I got this message. This happened twice.
No root, standard kernel. Bootloader not even unlocked.
Dytoonn said:
Never had any troubles with random reboots.
My phone froze, got unresponsive. I had to restart, and when it tried to boot I got this message. This happened twice.
No root, standard kernel. Bootloader not even unlocked.
Click to expand...
Click to collapse
That's it. Storage corruption and the decryption unsuccessful is a consequence of your problem.
Sorry but that looks like a defective device.
ram/emmc/power, it's hard to find without root/twrp. Unless an update got wrong but I don't think that would show these symptoms.
First, I would also raise a PR on google to see what they suggest: https://source.android.com/source/report-bugs.html
You really need to backup your data and have a backup phone in case the following gets you a brick..
I'd actually try flashing factory images (you won't be able to flash recovery image but others yes ). Make sure to record the messages returned on your PC to see if something went wrong. The update process is a bit dumb, it goes on even if errors are encountered so even if it finishes it doesn't mean much.
Once the device is flashed, if it boots, you could try filling your data partition by moving big files using usb transfer. When its full, reboot and see what's happening.
If you are short on time, prepare the RMA process...
edit: oh btw, I'm sure people would be interested to get the information displayed in bootloader mode (power on the phone by pressing volume down)
rchtk said:
That's it. Storage corruption and the decryption unsuccessful is a consequence of your problem.
Sorry but that looks like a defective device.
ram/emmc/power, it's hard to find without root/twrp. Unless an update got wrong but I don't think that would show these symptoms.
First, I would also raise a PR on google to see what they suggest: https://source.android.com/source/report-bugs.html
You really need to backup your data and have a backup phone in case the following gets you a brick..
I'd actually try flashing factory images (you won't be able to flash recovery image but others yes ). Make sure to record the messages returned on your PC to see if something went wrong. The update process is a bit dumb, it goes on even if errors are encountered so even if it finishes it doesn't mean much.
Once the device is flashed, if it boots, you could try filling your data partition by moving big files using usb transfer. When its full, reboot and see what's happening.
If you are short on time, prepare the RMA process...
edit: oh btw, I'm sure people would be interested to get the information displayed in bootloader mode (power on the phone by pressing volume down)
Click to expand...
Click to collapse
Thanks for your reply.
I sent it for an RMA, so unfortunately not able to do what you described. Couldn't chance it getting this error message when abroad.
Curious though if they will grant an RMA, nothing much is looking wrong at the moment. Hope they will, because else I'm screwed.
If they don't, though, I'll see if I can get the information displayed in bootloader mode.
I'm having the same issue.
Same message, only I'm BL unlocked, rooted and twrp.
It happened twice. Once on 7.1 DP1, and again on DP2.
Once I get into recovery, the system is encrypted, and I can't do a thing.
I'm going to try and back up to a flash drive, and try to mount that in twrp if it happens again.
rwj5279955 said:
I'm having the same issue.
Same message, only I'm BL unlocked, rooted and twrp.
It happened twice. Once on 7.1 DP1, and again on DP2.
Once I get into recovery, the system is encrypted, and I can't do a thing.
I'm going to try and back up to a flash drive, and try to mount that in twrp if it happens again.
Click to expand...
Click to collapse
Recent Twrp now supports full disk encryption so you should be able to see your files? And even do a backup from there. Take twrp 3.0.2-3
rchtk said:
Recent Twrp now supports full disk encryption so you should be able to see your files? And even do a backup from there. Take twrp 3.0.2-3
Click to expand...
Click to collapse
Strange, that's exactly the version I'm using.
rwj5279955 said:
Strange, that's exactly the version I'm using.
Click to expand...
Click to collapse
Weird. I don't have twrp so I can't check but you should see your data. Maybe the partition needs to be mounted (I think it is by default though). No /data/media ? /sdcard is the same but as a virtualized FAT file system to be able to be access from Windows. Could be that /sdcard is empty in twrp but /data/media shouldn't.
rchtk said:
Weird. I don't have twrp so I can't check but you should see your data. Maybe the partition needs to be mounted (I think it is by default though). No /data/media ? /sdcard is the same but as a virtualized FAT file system to be able to be access from Windows. Could be that /sdcard is empty in twrp but /data/media shouldn't.
Click to expand...
Click to collapse
I'll have to look if it happens again.
I only remember trying to access /sdcard. Empty
https://twrp.me/faq/datamedia.html
Same issue , rooted and twrp noto e4 plus , any help ? Idk what's is going on
Joeykatie said:
Same issue , rooted and twrp noto e4 plus , any help ? Idk what's is going on
Click to expand...
Click to collapse
If I understand this thread flash custom kernel like ElementalX to unencrypt your device.
Hi all,
My wife's S7 Edge (SM-G935F) was updated a couple of days ago, and now the phone constantly reboots (not sure if related).
I have tried factory resetting, wiping cache in recovery, and still the same thing. I have managed to get it to turn on, but it still reboots shortly after. Mostly it doesn't even start, just goes into boot-loop
Not rooted, and in great condition.
Any ideas what to try?
Thanks
Tripledrop said:
Hi all,
My wife's S7 Edge (SM-G935F) was updated a couple of days ago, and now the phone constantly reboots (not sure if related).
I have tried factory resetting, wiping cache in recovery, and still the same thing. I have managed to get it to turn on, but it still reboots shortly after. Mostly it doesn't even start, just goes into boot-loop
Not rooted, and in great condition.
Any ideas what to try?
Thanks
Click to expand...
Click to collapse
Have you tried booting into safe mode?
It's strange that an update would cause this however you could try flashing the update manually again or downgrading to what it had before using Odin
https://www.sammobile.com/firmwares/galaxy-s7-edge/SM-G935F/
Thanks, yes tried safe mode, still the reboots... Ill maybe try flashing like you suggest
Flashed the latest firmware from SamMobile, and unfortunately it's still rebooting
Tripledrop said:
Flashed the latest firmware from SamMobile, and unfortunately it's still rebooting
Click to expand...
Click to collapse
Install Smart Switch on PC.
Connect to PC and perform recovery install.
Still no luck , return your phone to Samsung service center for repair under warranty.
Sent from my SM-G935F using XDA-Developers Legacy app
brouwerchris said:
Install Smart Switch on PC.
Connect to PC and perform recovery install.
Still no luck , return your phone to Samsung service center for repair under warranty.
Sent from my SM-G935F using XDA-Developers Legacy app
Click to expand...
Click to collapse
Good shout, thanks
Unfortunately Smart Switch said unable to do on my phone
I do have insurance, but it's the last time I can claim for a year, and it costs the excess, or I have to wait several weeks if I send to Samsung
Any other ideas?
Tripledrop said:
Unfortunately Smart Switch said unable to do on my phone
I do have insurance, but it's the last time I can claim for a year, and it costs the excess, or I have to wait several weeks if I send to Samsung
Any other ideas?
Click to expand...
Click to collapse
Even on emergency recovery mode?
If not, I would call Samsung and/or you carrier tech support and see if they have any suggestions.
gaww said:
Even on emergency recovery mode?
If not, I would call Samsung and/or you carrier tech support and see if they have any suggestions.
Click to expand...
Click to collapse
Yeah even on emergency recovery.. Looks like I'll have to claim on insurance
Same issue right here, i tried almost everything... Flashed the new BRO firmware, and i still getting random resets.
i can't even get pass the first Google config in safe mode.
Same problem. Constant re-booting. Impossible to unlock, as no keyboard appears with the unlock screen. Impossible to turn off.
Try to downgrade firmware using odin to stock marshmallow , but first remember to have usb debugging checked in developer options , if they can't be accessed, the only option remains is smart switch , if that too couldn't help , then send it back for repairs.
have also got the same problem since the last OTA update from Samsung. My current version is G935FXXU1DQD7. I'm just downloading the later version DQHF to see if that resolves the issue.
A short term fix is to delete the cache from the system menu (when powering on with power button, home button and volume up button). It sometimes takes me 3 attempts to get into this menu to do the cache delete. After I have deleted the cache I can use the phone again, but it sometimes crashes and starts the boot loop when using certain apps.
I had this once even after fresh flash.
I deleted the cache when booting up.
Then factory reset when booting up..
Then when done i could flash it and solved it for me.