Database Users

Can't receive calls or send/receive SMS/MMS. Data works. Calls work.

Hi all,
If anyone can help me with this issue. I can't seem to receive any calls, or any messages. I already called TMobile. They said everything on their end is fine.
I am using the CM 10.1 nightly from today.
Thank any help would be greatly appreciated as I am completely ran out of ideas.

ataranea said:
Hi all,
If anyone can help me with this issue. I can't seem to receive any calls, or any messages. I already called TMobile. They said everything on their end is fine.
I am using the CM 10.1 nightly from today.
Thank any help would be greatly appreciated as I am completely ran out of ideas.
Click to expand...
Click to collapse
U should ask this in there section see if others are having issues ,but try wipe SMS cache and reboot, or just install aokp its working perfect

drawde40599 said:
U should ask this in there section see if others are having issues ,but try wipe SMS cache and reboot, or just install aokp its working perfect
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I installed back to factory image and it still doesnt work. T_T.

Did you check your APN config?
Sent from my Nexus 4 using xda app-developers app

What provider are you using? The reason I ask is because I'm using straight talk and I switched yesterday. I was able to call and shrf the web but when it came to text I could send them but my old phone world receive them... After a could of hours everything started working again.
So if you are just switching providers it could just take some time or call the mobile provider and ask them for a status update, or just reboot your phone!
Good luck my friend!!
Sent from my Nexus 4 using xda app-developers app

[Q]No ringing on outbound calls

Hey all,
Recently (in the past month or so) my phone stopped ringing on my end when I place outgoing calls. I use csipsimple and VoIP, but regular phone calls exhibit the same issue in my testing. I've changed my radio from .33 to .48 and now down to .27, but still see no difference. I've done a full data wipe as well.
I'm currently running the latest PA with GApps. Any help (at least as to where else I can look/troubleshoot) would be welcomed.

Bump
Sent from my Nexus 4 using xda app-developers app

Demonic240 said:
Hey all,
Recently (in the past month or so) my phone stopped ringing on my end when I place outgoing calls. I use csipsimple and VoIP, but regular phone calls exhibit the same issue in my testing. I've changed my radio from .33 to .48 and now down to .27, but still see no difference. I've done a full data wipe as well.
I'm currently running the latest PA with GApps. Any help (at least as to where else I can look/troubleshoot) would be welcomed.
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Click to collapse
That seems like what your phone is supposed to do. When the phone is ringing why would you want to call out? Shouldn't you accept it?

hhairplane said:
That seems like what your phone is supposed to do. When the phone is ringing why would you want to call out? Shouldn't you accept it?
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Thanks, but I actually fixed my issue. I had to set up my Google voice trunk by routing it through simonics. Now my outgoing phone calls actually ring properly.
Sent from my Nexus 4 using xda app-developers app

Hangouts Video Call Not Working

We just switched from Sprint to Verizon with 3 HTC 10 phones and tried video calls over Hangouts and have been having problems. When we do video calls over WiFi it works fine. Over the Verizon network we get a "check network connectivity" error. I've tried it between phones with full 4G signal in various locations in town, same error each time. Is there some issue with hangouts after switching carriers? Some setting I'm forgetting on the phone? I've allowed the permissions on all phones.

Can anyone who is on Verizon try a Hangouts video call over mobile network and see if they have the same problem? Make sure you're on mobile network, not Wi-Fi. I'm trying to see if this is a bug with the HTC 10 or with Verizon
Sent from my HTC6545LVW using XDA-Developers mobile app

Thought I would post an update: I tried to make a video call using Facebook Messenger app as well and it also failed over mobile network and worked fine on WiFi. I can't figure what is causing video calls to fail over the mobile network and why it's causing the data connection to drop. If anyone else is having this problem please post and let me know if you fixed it. We have 3 HTC 10's all with the same issue.

elshagon said:
Thought I would post an update: I tried to make a video call using Facebook Messenger app as well and it also failed over mobile network and worked fine on WiFi. I can't figure what is causing video calls to fail over the mobile network and why it's causing the data connection to drop. If anyone else is having this problem please post and let me know if you fixed it. We have 3 HTC 10's all with the same issue.
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I know you're Verizon, but just thought I'd chime in that I have no problems with video calling on AT&T.

jollywhitefoot said:
I know you're Verizon, but just thought I'd chime in that I have no problems with video calling on AT&T.
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Thanks for checking!
Sent from my HTC6545LVW using XDA-Developers mobile app

Just tried it this evening with my brother's m7 Sprint. Wifi worked. Mobile did not.
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo

princeplanet said:
Just tried it this evening with my brother's m7 Sprint. Wifi worked. Mobile did not.
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo
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Did you root the device? Do you have afwall+ installed?

Delete
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo

Verizon had me reset my phone to see if starting from scratch with no installed apps solved the issue, but it had no effect. The problem persists.

I did the same thing, and it's not working. Stock, non root.
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo

I've moved up the ladder with HTC engineers who are trying to determine if it's a software problem with the HTC 10 or with Verizon's apps or possibly an issue with Hangouts and Facebook Messenger. I find it hard to believe both apps are somehow not working right on all 3 of our HTC 10 phones. It's kind of strange that both these apps kick all of us off our 4g network as soon as initiating a video call. I hope more HTC 10 owners can try a video call using Hangouts over the Mobile network (not WiFi) and see if they have the same problem as I do with the Mobile Data connection being dropped as soon as you try a video call.

Unlocked version here and hangouts video call worked on 4G LTE
Sent from my HTC 10 using XDA-Developers mobile app

Works for me on AT&T.
Sent from my HTC 10 using XDA-Developers mobile app

I've been in contact with HTC engineers over this issue, and they called back again today to let me know others have reported the same problem and a fix is being worked on. They hope to have it pushed out with the next software update.

I'm on Verizon and mine isn't working on mobile data.

I just switched to Verizon and I can't make video or voice calls from hangouts over mobile network,only over wifi.

palo117 said:
I just switched to Verizon and I can't make video or voice calls from hangouts over mobile network,only over wifi.
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Yep. Been this way since the launch os. They supposedly know about it.
Sent from my HTC6545LVW using Tapatalk

I just had an update for my Hangouts app and I tried a video call afterwards and it worked fine using the 4G network. Hopefully this issue is now solved.

Solved- Not receiving in-bound calls

Tl;dr Settings--> mobile networks --> mobile data --> untick Enhanced LTE Services (This only pertains to AT&T video calls and does NOT disable LTE for data)
After switching firmware from SM-G930A (AT&T) to G930U (unlocked) I initially noticed fast charging wasn't working properly. A few days after cycling the battery a few times I noticed my battery was dwindling hardcore without touching the phone so I decided I'd revert back to stock. After doing so and getting all of my apps and settings to my liking I noticed that no calls were coming through. Text was working, data was working and I could make phone calls out with no problem, no calls would come through so after fiddling around with the settings, factory resetting my phone twice, using odin to flash the files again, un-seating and re-seating my SIM card, I finally caved and called AT&T. They offered the resolution above and thought I'd pass the knowledge around and save others from the head ache I endured. Apparently they are having trouble with video call settings in some devices and mine happened to be one of them. Cheers
Sent from my SAMSUNG-SM-G930A using Tapatalk

After flashing to the unlocked U firmware I was not able to receive calls as well until they read registered me back to the network but now I cannot get voice over LTE calls I have done everything I can to return to stock I already have done it but there's no LTE voice calls anymore
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app

I had the issue of no incoming calls when switching BACK TO the A fw from the U fw. Went back to the U and it's been fine. Fast charging is working fine.

@joe3681 what network are u on and do you have volte working

Check the stock att 935A fw thread. There is a fix for this problem by najoor. It will work on the 930 also.
Sent from my VK815 using XDA-Developers mobile app

Skizzy034 said:
Check the stock att 935A fw thread. There is a fix for this problem by najoor. It will work on the 930 also.
Sent from my VK815 using XDA-Developers mobile app
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http://forum.xda-developers.com/showpost.php?p=67749678&postcount=173
This is the fix he's talking about, if anyone can't find it.

tlopez1973 said:
@joe3681 what network are u on and do you have volte working
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I'm on att. I'm back on stock firmware now, nice update came out I wanted to take advantage of

Nougat trouble

Anyone else having problems after the Nougat update? I can't send phone calls through the stock dialer. I can get a call out by clicking a number on a website or by using my textra app but not the traditional way. I am completely stock. Any ideas?
Sent from my HTC6545LVW using XDA-Developers Legacy app

bc13 said:
Anyone else having problems after the Nougat update? I can't send phone calls through the stock dialer. I can get a call out by clicking a number on a website or by using my textra app but not the traditional way. I am completely stock. Any ideas?
Sent from my HTC6545LVW using XDA-Developers Legacy app
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Done a factory reset yet to see if that will cure dialing issue?

I have not. I'm hoping to avoid that. But I will if it continues.
Sent from my HTC6545LVW using XDA-Developers Legacy app

bc13 said:
I have not. I'm hoping to avoid that. But I will if it continues.
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Have you tired clearing the app data?

Not sure how to clear that data.
Sent from my HTC6545LVW using XDA-Developers Legacy app

Have you gone to the app settings and made sure the dialer is the set app for making calls?

I looked. Don't know where to find that.
Sent from my HTC6545LVW using XDA-Developers Legacy app

I was having the same issues too. I tracked it down to wifi calling. Had to turn it off to get it to work.

bc13 said:
Not sure how to clear that data.
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Click to collapse
Settings, apps, search for Phone, click on storage, select clear data

hemirunner426 said:
I was having the same issues too. I tracked it down to wifi calling. Had to turn it off to get it to work.
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I had same issue. Major issue for me since coverage at my house sucks.
---------- Post added at 18:42 ---------- Previous post was at 18:28 ----------
Does anyone have wifi calling enabled and not have the issue with all calls failing?

I have Wi-Fi calling turned on and no issues
Sent from my HTC6545LVW using XDA-Developers Legacy app

bc13 said:
Anyone else having problems after the Nougat update? I can't send phone calls through the stock dialer. I can get a call out by clicking a number on a website or by using my textra app but not the traditional way. I am completely stock. Any ideas?
Click to expand...
Click to collapse
Same here. After upgrading to Nougat on stock HTC 10 Verizon variant, when selecting the "Phone" icon from the app drawer it would say "Operation denied". Open up the all apps icon on the home screen. Select Phone icon and drag to the home screen and replace the old icon. You can now open the phone dialer. Hope this helps you too.

I'm having the wifi calling issues as well. If wifi calling is turned on and I'm connected, it won't make calls out. If I'm connected to WiFi and turn off wifi calling it works fine. Haven't tried a factory reset yet but we'll see.

Atomix96 said:
I'm having the wifi calling issues as well. If wifi calling is turned on and I'm connected, it won't make calls out. If I'm connected to WiFi and turn off wifi calling it works fine. Haven't tried a factory reset yet but we'll see.
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FYI factory reset didn't help me at all

Great. We can always try again after an RUU is available

Spoke to a Verizon rep online and they have not received any other reports of the wifi calling issue. Is anyone else experiencing issues with the play store and Google Assistant? Probably not related to the update but just wanted to ask.

kperk said:
Same here. After upgrading to Nougat on stock HTC 10 Verizon variant, when selecting the "Phone" icon from the app drawer it would say "Operation denied". Open up the all apps icon on the home screen. Select Phone icon and drag to the home screen and replace the old icon. You can now open the phone dialer. Hope this helps you too.
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While connected it an active wifi network you can;t dial out with wifi calling enabled. Not a phone icon issue on this one. I reported to verizon and they are sending a new phone

drewcam888 said:
While connected it an active wifi network you can;t dial out with wifi calling enabled. Not a phone icon issue on this one. I reported to verizon and they are sending a new phone
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Wi-Fi calling has never been a problem , I always have it enabled. Can dial out just fine on or off Wi-Fi network or 4G.
In response to the "OP" who also could not use his "stock dialer" same as me.
By going to the "all installed apps" and selecting the dialer icon you are using the stock dialer version 8.10.878172 thereby replacing the "leftover" Version 7 Marshmallow dialer. Thats why it would say "operation denied" when using the "old" dialer icon.
Again, this solved my problem. Without having to fatory reset. Nothing to do with Wi-Fi calling in this instance.

google services not updating
I have been having intermittent issues on startup with Gmail not being able to retrieve email or updating, and Play Store also not working. Some days there are no problems, and others nothing works. I have the HTC 10 Verizon phone.

So I did more investigation on my wifi calling issue. For the people people that said wifi calling works after the update. Under the roaming preferences do you have it set to prefer wifi or cellular. If i have wifi selected no outgoing calls can be made if you are connected to a wifi network.