Elephone s7 not working on T-Mobile network - Elephone S7 Questions & Answers

Hi guys,
I just got my s7, 4gb 64gb, helio x20 version, it is not too bad, everything seems to be working but I'm not able to use my mobile data or I should say that it is not connecting to T-Moble LTE, it only stays on 3G not even 4G, I have tried everything with the best of my knowledge but nothing so far, if any one can help or guide me to the right direction I'll be greatful.
Thank you,
Khan

Have a look at the link below.
https://support.t-mobile.com/docs/DOC-4988
It looks like T-Mobile operates on LTE bands 2 and 4, neither of which are supported on the Elephone S7

Look up willmyphonework.net it let's you check if it's compatible with your countries network.

ElES7 Data
Hi Hola,
I just got my s7, 4gb 64gb, it is not too bad, everything seems to be working but I'm not able to use my mobile data only when i am home and if hook on to my Wi-Fi or I should say that it is not connecting to AT&T LTE, it only stays on 3G not even 4G, I have tried everything with the best of my knowledge but nothing so far, if anyone can help or guide me to the right direction I'll be very grateful.
Thanks,

its a terrible phone for 4g, unfortunately your stuck with a poor device. i suggest sending it back.

Related

Sprint Note 3 on Verizon MVNO - StraightTalk, Page Plus, SelecTel, PLEASE HELP!!!

Dear Friends,
I have run into a STRANGE problem with the last two Sprint phones I have tried using on Page Plus and SelecTel. The problem is simple: I get speeds limited to .2Mbps on Note 3 and S4, no matter, WHERE, WHEN, AND HOW I am with the phone. This is perplexing, because, I have tested a Verizon OTA phone, right NEXT TO my N3 and S4, on the same service, at different locations, getting the NORMAL Verizon 3G speeds - that is, upto 2+Mbps.
I have been using flashed Sprint phones on Page Plus and StraightTalk for YEARS, but I have NEVER seen this issue.
I think the problem is with provisioning, because when a Speed Test is launched, my Note 3, for a brief second goes to 1Mbps+ speeds, and then something just pulls the speeds down. Now ST, may throttle, but I know Page Plus and SelecTel don't, so why is this happening? Is it the included SIM in the phones? Could that be the issue?
I need your help. If you are using a Sprint Galaxy S4 OR Sprint Galaxy Note 3 on StraightTalk (Verizon), Page Plus, OR SelecTel, please:
1. Run a Speed Test for me and report your speeds.
2. Tell me if you have the SIM in your phone, and if so, which one is it, and how did you get it?
3. Share ANY knowledge, tips, or reasons why this could be happening to me?
I am so darn frustrated from this, and am not getting answers anywhere?
Lastly, yes, the 3G keys are in fact, properly written to the phone, because in phone status I can see that the Phone is authenticated and connected and EVDO Rev A.
Appreciate your help in advance! Thank you.

Note 4 exynos LTE problem

does anyone have this problem? i have a friend in the same room with lg g3 on his hand connected with the 4g lte. i have my note 4 with lte capable sim but i got only h+. i really hate this feeling that the g3 beats my note 4 in connectivity issues.. any help will be much appreciated. btw im from philippines and my carrier is smart. tia.
I thought the Exynos CPU wasn't LTE capable? I thought that's the whole reason why the US (which is where I live and LTE is abundant and a big selling point) variant's all use the Snapdragon CPU.
If I'm right, then your phone can't use LTE because it doesn't have the proper hardware. It wouldn't matter if you put in a sim capable of LTE. It would be like having a WiFi router that's capable of a/b/g/n/ac and trying to use a phone only capable of seeing a/b/g signals. The router (the cell tower) would be putting out all signals, yet the phone would not be able to see the n or ac signals.
Another thing is that you may need to have your provider register the phone's IMEI. I had this happen with my old phone, which was LTE capable, but it only got H+. Turns out that the ATT guy didn't register the IMEI, so ATT thought I was still using the phone prior, which was an S2 and wasn't LTE capable. The was basically a cap on the account preventing me from getting lte.
no sir.. Exynos variants are also LTE capable.. I have my LTE in some open roads when i ride the bus.. but my confusion is that my friend and i was in the same room but he has lte in his g3 (he also have the ip5s but sell it which also have lte in that room) while my note 4 only reached the h+.. it hurts actually.
Well I am on 910C, and I have a pretty good coverage in 4G. I didn't notice any difference when I transit from my Note 2 to Note 4, it is the same reception I have been getting..
well, its hard to accept things in here but I think I cant do anything about it. Thanks btw.
rexxar31 said:
no sir.. Exynos variants are also LTE capable.. I have my LTE in some open roads when i ride the bus.. but my confusion is that my friend and i was in the same room but he has lte in his g3 (he also have the ip5s but sell it which also have lte in that room) while my note 4 only reached the h+.. it hurts actually.
Click to expand...
Click to collapse
Oh ok. I misunderstood your initial post and I thought I read somewhere that the Exynos version couldn't work with lte.
Stupid question, but are you both on the same carrier? If so then I have no clue why one phone would get lte and the other not. Unless the G3 has a better antenna or something.
---------- Post added at 04:58 AM ---------- Previous post was at 04:57 AM ----------
rexxar31 said:
well, its hard to accept things in here but I think I cant do anything about it. Thanks btw.
Click to expand...
Click to collapse
May be the only thing to do unfortunately lol
spexwood said:
Oh ok. I misunderstood your initial post and I thought I read somewhere that the Exynos version couldn't work with lte.
Stupid question, but are you both on the same carrier? If so then I have no clue why one phone would get lte and the other not. Unless the G3 has a better antenna or something.
Click to expand...
Click to collapse
Yes we have the same carrier which is SMART. All the difference I know is that his sim came from a smart plan while mine does not. I just bought it from a smart store. I think it wasn't the problem anyway but i cant think of any differences. He has iphone5s before he got the g3 and also got 4g in that room.
I got the same problem as you, and Samsung confirmed that my device has radio defects. And soon I will get the replacement.
FUXAS said:
I got the same problem as you, and Samsung confirmed that my device has radio defects. And soon I will get the replacement.
Click to expand...
Click to collapse
Maybe I should go to my carrier because it is a part of my carrier plan. Thanks.
i check my friend's signal and i found out that it has -93dbm and 49asu and having lte(his phone was an lg g3) and mine has -63dbm and 25asu (galaxy note 4) but doesnt have lte. which signal is better? i dont have any idea in here.. thanks.
rexxar31 said:
i check my friend's signal and i found out that it has -93dbm and 49asu and having lte(his phone was an lg g3) and mine has -63dbm and 25asu (galaxy note 4) but doesnt have lte. which signal is better? i dont have any idea in here.. thanks.
Click to expand...
Click to collapse
If possible swap sim card with your friends sim card, easiest way to isolate problem.
i never tried to swap sim card with him but i already tried another LTE sim card but the result is the same. did you think my note has a problem.? im going to attach pictures. mine is the ss and the picture from camera is the g3. we are in the same room as well.
Can you post this two screen shot,this is mine.
no problem. this is mine. I already checked if the LTE is enabled but got no luck. :crying:
Buddy, I sent you a pm.
Your device is defect, i've returned a 910C with a problem like this, no calls possible in 4g3g2g and 3g2g auto mode, extremely unstable lte and umts data connection, etc. unusable. They swapped the motherboard, i think, because of a better asv group for cpu now and a resetted knox and custom counter. IMEI is still the same. Well, now everything works, i've stable lte and umts and i calls work.
pappschlumpf said:
Your device is defect, i've returned a 910C with a problem like this, no calls possible in 4g3g2g and 3g2g auto mode, extremely unstable lte and umts data connection, etc. unusable. They swapped the motherboard, i think, because of a better asv group for cpu now and a resetted knox and custom counter. IMEI is still the same. Well, now everything works, i've stable lte and umts and i calls work.
Click to expand...
Click to collapse
i am really going to report this to them because it gives me too much inconvenience.

Reasearch into the LG G4 US991 Model

So i saw the G4 went down to 299 on Amazon.com and decided to buy it for my parents.
http://www.amazon.com/LG-G4-Unlocked-Leather-Warranty/dp/B01774WPQ8
After purchasing and it was too late to cancel, I noticed a lot of people complaining they were having sporadic issues with the US991 model.
This model was manufactured by LG for US Cellular. They are a CDMA based USA Cellular Provider.
When I Googled the mode, I found a page for this specific model directly on LG's website.
http://www.lg.com/us/cell-phones/lg-US991-Genuine-Leather-Black-g4
Specifications
Type Smart Phone
Form Factor Bar
OS Android™ 5.1 (Lollipop)
Technology GSM, CDMA, WCDMA, LTE*
Processor Qualcomm® Snapdragon™ 808 with (integrated) 1.8 GHz 64-bit Hexa-Core CPU
RAM 3 GB
Network Hepta Band/Dual Mode*
Frequencies LTE Bands 2/4/5/12/13/17/25, CDMA 800, 1900 MHz, WCDMA 850, 900, 1900, 2100 MHz, GSM 850/900/1800/1900 MHz*
From what I can tell, WCDMA is just another name for UMTS which is the basis for HSPA/HSPA+ Which means that this phone should be compatible with jut about any GSM carrier providing H+ 3.5g data services as well as typical Voice and Messaging services. What this should mean overall, is this will work as an unlocked international GSM compatible phone.
Data Transmission EVDO, EVDO Rev.A, 1xRTT, LTE*
Dimensions 5.86" (H) x 3.00" (W) x 0.38" (D)
Weight 5.46 oz
Display 5.5" (2560 x 1440) with 538 ppi and 500 nit
Touch Screen Yes
Battery Capacity 3,000 mAh
Talk Time Up to 18.5 hours**
Total Internal Memory 32 GB (21.9 GB usable)
microSD™ Memory Slot Supports card up to 2 TB***
Also, based on US Cellular's unlocking policy page for unlocked carrier locked phones,
http://www.uscellular.com/site/legal/mobile-wireless-device-unlocking.html
The US991 G4 comes carrier unlocked from US Cellular so if there are OS updates and such there shouldn't be any cases of carrier relocking (YMMV).
All in all if you are purchasing it just for general cellphone purposes it seems fine. Rooting and ROMing is another issue entirely.
If anyone can add some additional information to this I would be glad.
I hope this helps someone out there.
We're using one on T-Mobile, and everything is working just fine...no issues so far.
buydig had it for $290 on its eBay store (it went up now) with both black and red leather backs.
LTE bands are OK for AT&T (2,4,12,17) and T-Mobile (2,4,12) in the US.
It's missing LTE bands 1,3,7 which are used in Europe.
WCDMA doesn't have the 1700/2100 band that T-Mobile was using but has refarmed to 1900 in most areas now.
My friend bought the same buydig/ebay deal as above, is using it on Verizon. He just popped his sim out of his dead razr m and it works ok, except it being an unregistered device. His is listed as US99110A for software version, Kernel 3.10.40. It won't do a software update with the sim in (obviously) nor without the sim in it. I guess flashing the US Cellular KDZ over would work, but then it includes all their bloat and there's no way to get back to it's current unbranded status. Would be awesome if it could be updated.
G4 US991 on T-Mobile
GeodudeFFP said:
We're using one on T-Mobile, and everything is working just fine...no issues so far.
Click to expand...
Click to collapse
Hi, I just received mine, also using on T-Mobile. Works fine, but a couple issues, and possibly a deal breaker:
(1) After upgrading to Marshmallow and signing onto Google to synchonize apps, LG Backup no longer works. Icon still there, but no response when clicked.
(2) Upgrading, from G3, happy to report that Facebook app no longer crashes with Acore error -- not sure if that's because (a) settings changed, (b) upgraded from G3 to G4, or (c) Marshmallow cured it
(3) Cannot find wifi calling, which is necessary for using free text on GoGoInflight-equipped airliners.
I like the $275 price, but #3 may be a deal breaker. If can't make it work within budget, must choose between NEW G4 without wifi-calling, or used G4 with it.
Any thoughts or suggestions appreciated!
skatsinas said:
Hi, I just received mine, also using on T-Mobile. Works fine, but a couple issues, and possibly a deal breaker:
(1) After upgrading to Marshmallow and signing onto Google to synchonize apps, LG Backup no longer works. Icon still there, but no response when clicked.
(2) Upgrading, from G3, happy to report that Facebook app no longer crashes with Acore error -- not sure if that's because (a) settings changed, (b) upgraded from G3 to G4, or (c) Marshmallow cured it
(3) Cannot find wifi calling, which is necessary for using free text on GoGoInflight-equipped airliners.
I like the $275 price, but #3 may be a deal breaker. If can't make it work within budget, must choose between NEW G4 without wifi-calling, or used G4 with it.
Any thoughts or suggestions appreciated!
Click to expand...
Click to collapse
I don't think wifi calling is available as-is with US991 on T-Mobile, but you may be able to use an app for it. Check out "Hangouts Dialer - Call Phones" app.
can any of you guys confirm whether 3g on T-mobile works? I can see that 2g and 4g LTE are fine, just not sure about 3g since my provider has 3g crossed out for this phone.
StraightTalk won't activate it on one of their Verizon SIMs even though it will work on Verizon. I sent mine back and bought a used Verizon model.
Sent from my VS986 using Tapatalk
YoColdRain said:
can any of you guys confirm whether 3g on T-mobile works? I can see that 2g and 4g LTE are fine, just not sure about 3g since my provider has 3g crossed out for this phone.
Click to expand...
Click to collapse
I previously wrote
WCDMA doesn't have the 1700/2100 band that T-Mobile was using but has refarmed to 1900 in most areas now.
Click to expand...
Click to collapse
So, if you are in an area that T-Mobile refarmed their 3G from the 1700/2100 band to the 1900 band, then you should get 3G. My understanding is that they have done so in most if not all areas.
Just to confirm, will the US991 will get 4g on both verizon and gsm carriers? I have to switch my vzw sim back to a micro sim before I can try. I'm also going to switch to an mvno in a couple of months, just want to make sure it'll work.
royalflush5 said:
Just to confirm, will the US991 will get 4g on both verizon and gsm carriers? I have to switch my vzw sim back to a micro sim before I can try. I'm also going to switch to an mvno in a couple of months, just want to make sure it'll work.
Click to expand...
Click to collapse
It should work on Verizon LTE since it has all 3 LTE bands verizon uses.
Sent from my LGUS991 using XDA-Developers mobile app
dennis5pia said:
It should work on Verizon LTE since it has all 3 LTE bands verizon uses.
Sent from my LGUS991 using XDA-Developers mobile app
Click to expand...
Click to collapse
Thanks! Would you happen to know about GSM compatibility? I'd like to keep my options open when my contract with big red ends
royalflush5 said:
Thanks! Would you happen to know about GSM compatibility? I'd like to keep my options open when my contract with big red ends
Click to expand...
Click to collapse
Of course, as far as the phone supports the LTE band the GSM carrier work with and the phone is set to Global.
It supports LTE Band 2/4/5/12/13/17/25. I'm using it on GSM carriers with LTE band 2 and 4.
Sent from my LGUS991 using XDA-Developers mobile app
Just bought a new G4 on eBay with extra battery, battery charger cradle, and extra leather cover for $289 shipped. Brand new. Box says manufacture month was 03/16. Its working great so far. Its on MM out of the box. Threw an Unlimited T-Mobile SIM in it and its working pretty good. Nice.
Hi. I'm wondering if I can get some help with this device. I purchased this device unlocked from my local Rent a Center in New York. Since its unlocked, I am using with my servicer provider Metropcs. Here's where im having some issues. Metropcs offers WiFi Calling on all their devices [ have a LG K7 ] as does T-mobile since they own metro. I noticed that the feature is MIA on my G4. I did some research and found out from LG that the phone itself was originally a US Cellular device. I then called US Celluar. I spoke with their techs and was informed that they don't offer WiFi calling at all with their service, but it doesnt mean the phone doesnt support it. Believe it or not, the tech told me that its more or less a software thing. I went through the stage to upgrade the device to Marshmallow, but apparently its not available. I noticed that all US Cellular LG G4's have Marshmallow. Im wondering if theres a root method that might fix my issues. I looked around and didnt see one for this LG G4 US99111a. I only see them for US99110. Can anyone here at XDA possibly help? Any and all info will be appreciated. Thanks in advance.
mrrock79 said:
Hi. I'm wondering if I can get some help with this device. I purchased this device unlocked from my local Rent a Center in New York. Since its unlocked, I am using with my servicer provider Metropcs. Here's where im having some issues. Metropcs offers WiFi Calling on all their devices [ have a LG K7 ] as does T-mobile since they own metro. I noticed that the feature is MIA on my G4. I did some research and found out from LG that the phone itself was originally a US Cellular device. I then called US Celluar. I spoke with their techs and was informed that they don't offer WiFi calling at all with their service, but it doesnt mean the phone doesnt support it. Believe it or not, the tech told me that its more or less a software thing. I went through the stage to upgrade the device to Marshmallow, but apparently its not available. I noticed that all US Cellular LG G4's have Marshmallow. Im wondering if theres a root method that might fix my issues. I looked around and didnt see one for this LG G4 US99111a. I only see them for US99110. Can anyone here at XDA possibly help? Any and all info will be appreciated. Thanks in advance.
Click to expand...
Click to collapse
There is not root method yet. Since wifi calling is a metropcs/t-mobile feature you can't get it in a device is not from them, unless someone port a metropcs/t-mobile ROM to other carrier devices.
Sent from my LGUS991 using XDA-Developers mobile app
I kinda figured this was the case, but was hoping. Im wondering though that if and when US Cellular does support WiFi Calling, will an update from LG activate the feature. Either way, its a great phone. No complaints. Just wondering what marshmallow is like on it.
Not sure if the wifi calling feature from one carrier works in any other carrier.
Sent from my LGUS991 using XDA-Developers mobile app
It does with other phones I have had. I owned an Iphone 6 Plus from Verizon. The phone is factory unlocked, and I used it on Tmobile/ATT/Sprint before moving to metro. Verizon initially didnt offer Wifi calling. The feature was active in the phone once I left verizon for the others. So its possible. Hence my confusion as to why its not active with the G4, and why I believe the tech at US Cellular told me that its more or less a software issue.
Iphone is kind of different. But I hope it works with Android
Sent from my LGUS991 using XDA-Developers mobile app

Is the G935FD fully compatible with AT&T in the States?

Apologies if this has been covered, or if this is the wrong place to post--I've searched and have been unsuccessful in finding an answer so I figured I'd ask myself.
Is the G935FD (Samsung Galaxy S7 Edge Duo dual sim) variant fully compatible with AT&T? That is, will it work with enough LTE bands such that I should expect fast enough data throughput? I know that it wont be able to access all AT&T LTE bands, but for practical purposes, will this phone work? It seems to be selling relatively cheaply on eBay, so before pulling the trigger I figured I would just double check that it will work. I don't care so much about having multiple sim cards, I mostly just want a cheap(er) phone.
I'm fairly convinced that the G935F will work based on a few other threads I came across on XDA and Reddit. Just looking for confirmation that the G935FD works and works well. Anyone have experience to share here?
Cheers and thanks in advance.
I have two international G935F's, one G935FD and one G935F, both on AT&T. Also an AT&T S6. I haven't had any issue with LTE. All give comparable speedtest results and all are using LTE Band 2 in my area (SF Bay area). I think they may be missing Band 30 but I don't know where that is used. The app LTE Discovery will show what band you are using. Things that don't work on the international phones for me are AT&T HDVoice (VoLTE) and AT&T Video calling. I also believe that if AT&T ever offers Voice over WiFi, that won't work either. These weren't issues for me. I was not expecting Samsung Pay to work but was surprised that it worked on the G935FD. Further investigation revealed that it was the CSC and image. I was able to download different images and got it working on the G935F as well. There's a thread on Samsung Pay on Int'l phones that discusses this if it matters to you. I think when you buy an international phone (G935F/FD) you don't know what CSC you'll get. I don't think the seller can tell without going thru setup and running a utility (I used Phone Info) to reveal the CSC/image. Everything else seems to work the same as the AT&T-branded versions.

How Do You Get 4G LTE from AT&T on SM-G935V?

Hello, I'm a bit new to all this, so please bear with me if I sound a bit out of the know. I currently have a SM-G935V, from Verizon of course, but I recently switched to AT&T as they have better service for me, however, the best connection I seem to get at the moment is H+ (it switches from 3G to H and H+ but I know for a fact that there is 4G LTE in my area). Not sure exactly what to do in order to get consistent 4G LTE. I have called to troubleshoot with technical support; we set up a few APN's, but to no avail. Would flashing the SM-G935U firmware help me at all, or am I doomed from the start since I have the Verizon variant (they claim that all of their LTE phones are unlocked)? Also, I heard that for the US version of the phone they will not let you flash anything on them. Is that true? Thanks for any help or advice in advance, I greatly appreciate it!
CsPPP said:
Hello, I'm a bit new to all this, so please bear with me if I sound a bit out of the know. I currently have a SM-G935V, from Verizon of course, but I recently switched to AT&T as they have better service for me, however, the best connection I seem to get at the moment is H+ (it switches from 3G to H and H+ but I know for a fact that there is 4G LTE in my area). Not sure exactly what to do in order to get consistent 4G LTE. I have called to troubleshoot with technical support; we set up a few APN's, but to no avail. Would flashing the SM-G935U firmware help me at all, or am I doomed from the start since I have the Verizon variant (they claim that all of their LTE phones are unlocked)? Also, I heard that for the US version of the phone they will not let you flash anything on them. Is that true? Thanks for any help or advice in advance, I greatly appreciate it!
Click to expand...
Click to collapse
I'm not 100% sure AT&T is included but you can try following the instructions and flashing Jrkruse's U Firmware ROM here: https://forum.xda-developers.com/verizon-s7-edge/development/rom-t3603231
DildoMaster said:
I'm not 100% sure AT&T is included but you can try following the instructions and flashing Jrkruse's U Firmware ROM here: https://forum.xda-developers.com/verizon-s7-edge/development/rom-t3603231
Click to expand...
Click to collapse
Thanks! Just an update for anyone who reads this thread having the same problem. Flashing the U firmware did in fact do the trick, but sadly I am not getting HD calling. Data works on LTE just fine though.

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