Galaxy Upgrade Program - Samsung Galaxy S7 Edge Questions and Answers

Hi,
When I purchased the S7 edge last year I signed up Galaxy Upgrade Program. (You return your phone after one year for the latest).
I know it's too soon but I can't find any details of this program any more and the Samsungs T&C page now doesn't exist.
I'm wondering if they will be in contact once the S8 has been announced.
Saying that I still love my S7e as I did the day I got it. If the S8 is pants I'll just keep it.

Please ignore. Of course now I find the information
https://samsungshop.zendesk.com/hc/en-gb/sections/201743575-Samsung-Upgrade-Programme-FAQs

Good to know. Just received an email

Returning your old phone.
Hello, can you tell me how the swap over works when it come to upgrading please? Do you get a chance to use the transfer cable between phones or must you return your old phone first.
Many thanks
Rob

Related

Considering DVP from Samsung Captivate

Hey guys,
I remember checking out the DVP a while ago and pretty much forgot about it up until the other day. Im really liking where windows is going with their mobile os so im considering the switch from my samsung captivate. I was checking on dell's website, and you can get the unlocked AT&T 3G version for $300, which i think is a pretty great deal.
My only questions are there any issues i should be aware of before i purchase one? also i live in canada so i will be running it on the Rogers network.. will everything pretty well work with me being in canada (like gps, apps, etc..)?
Any feedback is apprecaited! thanks
dvp is a great phone and the best one hands down if you need a keyboard.
But wait.. see what phones are coming. You should see the HTC ones offered in a few days.
HTC Omega (Eternity) with 4.7" screen... DNLA, AOLED (i don't want it if it is LCD) ..
i WAS waiting for the searay.. but that screen is to small.
I'm definitely looking for something with the keyboard as well. I personally love the look of the dvp. I know there was talk of the dell wrigley coming out.. But I don't know if it will be anytime soon. So I'm thinking if I sell my captivate I can afford this. Only other question I have is that there will for sure be the mango update for the phone right?
also is anyone interested in selling their at&t version of the phone? i thought i could get it of the dell ebay site using my canadian paypal account with an american shipping address but it wouldn't let me. so my only resort right now is to get it off ebay, or even here. in canada i need it for rogers, which is the same frequency as at&t
yes there is mango for the phone.. i'd bet everyone that reads this sub forum already has it on their phone.
why can't you get it from ebay? it doesn't ship to you guys up north? get it from dell's web site then.
http://www.dell.com/us/business/p/mobile-venue-pro/fs
i managed to get it off dell.com this morning, but after some dealing with customer service. because its not offered on dell.ca right now, i had to use my credit card with a US shipping and billing address of where i was going to pick up the item, then contact the dell credit card verification centre, and tell them why the info i provided for my billing address wouldn't match the database. so it ended up working out in the end. and to me, $300 for a brand new phone, unlocked, and not contract.. seems like a steal.
so before i get receive the phone, does anyone have any tips or directions to point me? im going to give this thread a read through http://forum.xda-developers.com/showthread.php?t=1178338 and hopefully try to jump into getting mango on it ASAP. does anyone know what os version it ships with right now?

Need some help with upgrade to s4

I really want to upgrade to s4 now!
I am in att 3 lines family plan right now
so the problem is my line is not eligible for an upgrade until Jun 22,2013
but I can't wait anymore.
so anyone done this before?? online chat or call the customer services?
how should I talk to them so they will change that date for me ?
if anyone done this please give me some idea. thanks
-------------------------------------------------------------------------------------------------------------
ok update, they not able to change the upgrade dates for me online. so I guess I have to call
I mean is that possible to do that? just call them to change the upgrade date? anyone done that before?
I live in Puerto Rico and AT&T here lets you upgrade 6 months before the contract term ends, this is in a 2 year contract. But I only learned that because I went to the store and asked about it, so I guess you can give it a shot.
Sent from my AT&T Samsung Galaxy SIII...if you were wondering...
Call up att rep and tell them that u talked to someone before on phone and they told you that you can upgrade. The rep will most likely give u upgrade over the phone. I did six months earlier for note 2 & my next one is due on November but I will get s4 in may again six months earlier
Sent from my SAMSUNG-SGH-I317 using xda premium
Your best bet is to call in & hope u get lucky with a rep/manager that's able to help you out. Be nice & courteous since it will go a long ways. Try again if it doesn't work a few times. Worst case is to say u will leave if u don't get it but should be last case.
Best of luck to you!
-Sent from my Samsung Galaxy Note II using Tapatalk 2
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I have a 4 line account and my line was not eligible for upgrade. I was able to use another lines upgrade, but AT&T told me their policy has changed for this and if you are upgrading to a smartphone, the line you are using the upgrade from also needs to have smartphone data attached to it. In my case I did not, so they wanted me to add data to that line at $20 a month. I said no way, I will just port my lines to another carrier and they finallty caved. The policy just changed last week is what they told me so I have no way of knowing if its true. I hate using the "I'll leave" tactic but when it comes to me spending money monthly for something I have no problem dropping and switching to someone else. I go through it every year when my cable TV promo expires too, LOL.

Newbie question - seller wants to unlock the G935P?

Hi Guys - I was hoping you could help me out. I purchased an s7 edge on swappa that was listed as New (Resale) for $500. Before purchased I asked the seller to verify the phone would work on Ringplus. He said it would. I made the purchase and the seller is now saying he wants to video chat with me so I can witness him open the box for the first time because he wants to "finish unlocking the phone" for me or else it won't work on ring plus.
Does this make sense? Since its the Sprint version of the edge 7 (G935P), and I plan to use it on a Sprint MVNO, why does it require "unlocking"?
thanks in advance!
He also said if I want he will send the phone unopened with instructions on software I can use to unlock it myself.

Samsung Galaxy yearly upgrade

Messaged VZW On FB. Asked about my "upgrade" since we are almost forced to change phones. Was told if I downgrade aka upgrade to a s7 edge I would waste my upgrade. And be locked into the device agreement on that phone. Then asked about the yearly Galaxy upgrade she send me the link and after reading into it we are no longer eligible. As of 9/10/16 we cannot be apart of this. Took a screenshot of it. So I expressed my feelings to vzw. They didn't have much to say about wasting a downgrade and if we would be eligible for early upgrade due to our situation. Might go to BB For that TV. And the $100 for swapping to another Samsung.
I never knew this was a thing. And now I'm sad. They're really going to have to re-think our ineligibility now that we're being forced to switch devices. They should really honor the original purchase date on the first round of Note 7s so that people who pre-ordered or received a Note 7 before the 9/10/16 date would be included if they ended up switching to an S7 or S7E because of the recall.
Exactly why I'm not giving up my note 7. We essentially get screwed over. It's bullish!t
Use the carrier switching technology..
Switch to Tmobile or ATT and then switch back.. Yes a bit of hassle but you get a new phone of your choice..
This does not apply to people on the older (read unavailable/legacy) plans..
Yes there's always that option lol!
I ordered the S7 Edge thinking I was good to upgrade in a year. When I saw this I called to cancel and the Verizon rep said even if I took the S7 as my upgrade I'd still be eligible to upgrade later at any time because they haulted/ saved all upgrades due to the recall. I asked if he could email that to me, he said he can't email out but would save the notes and give me his user Id. I went ahead and canceled anyway, screw the useless credits, I want my Note and the ability to upgrade later.
I just left a store, I went to inquire about swapping out to a s7 edge or possibly a note 5. My question was if say in 3 months a phone came out that I actually wanted, would I be able to upgrade without penalty.
So after chatting for about 5 minutes with the manager, I don't get an answer to my actual question, but am told that I can call customer service and I "SHOULD" be able to upgrade to a s7e with no penalty for this swap. However if i wanted to (upgrade in store) I would have to pay the balance of my note 7 up to half of the total value.
WHAT!
So for a DOWNGRADE I don't want, that I'm basically being forced to take I would have to pay off half the phone you say I must return to you?
Wth
shizumie said:
I just left a store, I went to inquire about swapping out to a s7 edge or possibly a note 5. My question was if say in 3 months a phone came out that I actually wanted, would I be able to upgrade without penalty.
So after chatting for about 5 minutes with the manager, I don't get an answer to my actual question, but am told that I can call customer service and I "SHOULD" be able to upgrade to a s7e with no penalty for this swap. However if i wanted to (upgrade in store) I would have to pay the balance of my note 7 up to half of the total value.
WHAT!
So for a DOWNGRADE I don't want, that I'm basically being forced to take I would have to pay off half the phone you say I must return to you?
Wth
Click to expand...
Click to collapse
That person was mistaken. Amazing how wrong they continue to get it.
Sent from my HTC6545LVW using Tapatalk
dottat said:
That person was mistaken. Amazing how wrong they continue to get it.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Ya, I have read to many accounts of people walking in, getting a 2nd phone and leaving with both (to wait on a fireproof shipping container for n7) only paying an upgrade fee or taxes, to be returned upon receipt of n7.
I truly hate vzw, but where I live / work there is no other viable option.
Yeah there is no right answer at this point. They're just blowing smoke up our azz's until something gets figured out. The tech I talked to basically agreed with everything I said, first saying he too had a note 7 and also cancelled the order, then later said he might cancel the order. I find it hard to believe that after accepting an upgrade I'll still magically have another upgrade available to use anytime I want. If that were the case I could just keep upgrading over and over. What's the upgrade limit, will we be able to keep our original upgrade eligibility date from when we bought and activated our Note 7, what actually happens if we decide not to upgrade right now... These are the golden questions.

S8 Active and using it in germany. Possible? Problemes?

Hi everyone!
I am from germany and right now I own a Samsung Galaxy S5 Neo and wanna upgrade. So I thought of importing a unlocked S8 Active (the outdoor version of the normal S8) to my country. I will use it for geocaching things and in this case it should be nearly perfekt (big accu, waterressist, ....)
I don't like the normal version cause I don't like the curved display. Think the active version should be the better choice for me.
Will it work there in german language and will it get updates here in germany? OTA or so? Or will I have problems with it. Maybe I had to use Samsung Updater (Smart Switch) on PC but better is it when OTA would work here too.
Can I repair it in my country, when something goes wrong or must I send it back to the USA for repair? It is cheaper to repair it here and sending it back it is maybe more expensive than it could be.
Maybe someone can answer my view questions, cause this is nearly the smartphone I like, but it is not officially sold here from samsung, so I had to import it.
Greetings!
I would say .. DONT
A Samsung update killed all my sensors. and no warranty here.
Read here :- https://forum.xda-developers.com/galaxy-s8/help/s8-update-messed-sensors-t3812085
There are thousands of users with this problem. for their S8 S8+ Note 8 etc
Stay away from Samsung. Their products are not what they appear, starts deteriorating and slows down. a lot.
I know you are not interested in the Curved screen but just my thoughts. The curve screen is more of a problem than its looks. Many apps do not respond well with the edge touch. for a Tempered Glass you need to pay a lot else they do not work well with the curved screen.
Advice
Stay away from S8 and if you want S8 buy it locally else Samsung has devised up ways to mess your phone pretty bad.
Buy something from your area that would help you and those are better in Utility and 1/4th the price.
Language and updates should not be a problem.
I got some import phones and it wasn't a hard deal to change the system language to german or other.
OTA should work too, because the phone doesn't care if you're in Germany, China, USA or elsewhere. As long as it can connects to the servers, there should be a update possible.
For the repair part, I can't tell you a thing.
I'd say, that you ask all the questions to Samsung's support.
According to frequencycheck, LTE and all other will work just fine in Germany.
Only thing I see is, that it will come with tons of bloatware, which you can (mostly) just deactivate but not uninstall.
Sent from my Galaxy S8 using XDA Labs
Philipp_94 said:
OTA should work too, because the phone doesn't care if you're in Germany, China, USA or elsewhere. As long as it can connects to the servers, there should be a update possible.
...
...
I'd say, that you ask all the questions to Samsung's support.
Click to expand...
Click to collapse
Sadly the two stuffs you stated ain't accurate.
Samsung has messed up my phone with their latest update.. There are thousands of customers who are facing this with their s8 / s8+ and Note 8
Normally anyone with commonsense would know that an update is pushed, only when a device is compatible. But the service center guys shamelessly answer that this is country specific
Which brings up the second question.
You may ask whom so ever. SHAME sung doesn't have International Warranty.. I brought this from the Middle East.
Couldn't sell it as I was relocating ... now just because of a Samsung update, mine and thousand other phones are messed up
AjitBharat said:
Sadly the two stuffs you stated ain't accurate.
Samsung has messed up my phone with their latest update.. There are thousands of customers who are facing this with their s8 / s8+ and Note 8
Normally anyone with commonsense would know that an update is pushed, only when a device is compatible. But the service center guys shamelessly answer that this is country specific
Which brings up the second question.
You may ask whom so ever. SHAME sung doesn't have International Warranty.. I brought this from the Middle East.
Couldn't sell it as I was relocating ... now just because of a Samsung update, mine and thousand other phones are messed up
Click to expand...
Click to collapse
That's more than sad for you.
But for me, I never had a single problem with my S8 (newest update) or with the Samsung support (and I consider myself as a heavy user, who modifies and complains a lot).
Also you are the first one S8 user, whom I heard of, that there is a problem with the phone. In addition, I could not find any regional (Germany) information or bigger complaints of the latest update. Several of my family members have no problems, not a single of the ones you stated in your original post. FYI, no one of them flashed other CSC or things like that.
THAT may be a country specific problem (as you stated in another post of you, that your s8 is from middle East imported to India).
So your service center guys are correct, that some things are country related like date of a new update, push service etc. But, the phone will be an import just like yours and I think it should get updates, at least via pc (smart switch).
I think, if the OP would buy an unlocked version, he wouldn't have to flash other CSC or anything just to get it working (but again, better ask Samsung support).
So please, discuss your anger and warn other (potential) users in your topic and not under someone, who just wants to know if the S8 active will function it germany (which it should).
Sent from my Galaxy S8 using XDA Labs
Philipp_94 said:
.
... and not under someone, who just wants to know if the S8 active will function it germany (which it should)...
Sent from my Galaxy S8 using XDA Labs
Click to expand...
Click to collapse
Thanks LOL
To the OP
There is a link in this forum itself about the problems I just mentioned
https://forum.xda-developers.com/galaxy-s8/help/sensors-android-update-please-help-t3721874
US customers
https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GS8QA/thread-id/35901/page/5
The Service Center head here himself disclosed that there are many many such cases of the same issue after Update. All S8 S8+ and Note 8.
Some Handsets were from Middle East, Most of them were from US and they had even come across those from S Korea too.
As others have already told you, OTA updates etc. won't pose a problem, though if the S8 Active you're buying isn't from Europe (e.g. the US version) you usually have to use it with a SIM card in the corresponding country, meaning you'd have to have a 5 minute call with any old person in the US, otherwise the phone won't accept your SIM and you will be unable to place calls etc. in Europe/Germany.
So just keep that in mind.
Hi from Europe
Can someone with s8 ACTIVE confirm if the latest update messed up their phone. And if so please attach the screenshots where I can see which update this is.
I'm buying used S8 ACTIVE from US and I would like to check if the user didn't updated their phone yet ?
Tnx

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